This Business is not BBB accredited
Phone: (866) 484-6781 Fax: (718) 369-3784 882 3rd Avenue, 8th Floor, Brooklyn , NY 11232
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMr. Ray Sidler, President
INTERNET-WEB HOSTING COMPUTERS-DISASTER RECOVERY
THIS LOCATION IS NOT BBB ACCREDITED
882 3rd Avenue, 8th Floor
Brooklyn , NY 11232 (866) 484-6781 Directions
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|9/9/2013||Delivery Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: I had a server colocated with ColoGuard (GalayVisions). I wanted to remove my server from their facility as I was not happy about the quality of service (after having been a customer for two months already). They said that they needed 30 days cancellation notice, and I had to pay for a third month, which I had no problem with. Three days after paying my final invoice, my account was terminated without notice. I contacted them and they said that they had terminated my account because my server had allegedly been attacked. They claimed that such illegal attack (AGAINST me) was against their Acceptable Use Policy, so that is why they terminated my account. What Galaxyvisions/ColoGuard accused me of doing (my colocated server getting DDoSed) was not against their Acceptable Use Policy (they claimed that I violated #2 under their prohibited uses).See their Acceptable Uses Policy Here: http**************************************************************** ******* ******, I did not cause or attempt to cause disruptions in service. I was attacked illegally. They terminated my account on the spot and did not even notify me of it (which they also should - it's also in their Acceptable Use Policy under the Enforcement section):I received no communications from ColoGuard/Galaxyvisions regarding this matter. Additionally, I am no longer responsible for the alleged annual contract as my account has already been terminated by management (they also said I could cancel at any time for any reason, only with 30 days cancellation notice).I had tried, with no success, to work out an agreement with the owner of the business prior to filing this claim.
Desired Settlement: I just want a full refund for the amount I paid ($171.99).
Acceptable Use Policy
This policy applies to all persons and entities (collectively, "customers") using the products and services of GalaxyVisions, including Internet service. The policy is designed to protect the security, integrity, reliability and privacy of both the GalaxyVisions network and the products and services GalaxyVisions offers to its customers. GalaxyVisions reserves the right to modify this policy at any time, effective immediately upon posting of the modification. Your use of GalaxyVisions' products and services constitutes your acceptance of the policy that is in effect at the time of your use. You are solely responsible for any and all acts and omissions that occur during or relating to your use of the service. You agree not to engage in any unacceptable use of the service.
What uses are prohibited?
Unacceptable use includes, but is not limited to, any of the following:
Posting, transmission, re-transmission, or storing material on or through any of GalaxyVisions' products or services, if in the sole judgment of GalaxyVisions such posting, transmission, re-transmission or storage is: (a) in violation of any local, state, federal, or non-United States law or regulation (including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations); (b) threatening or abusive; (c) obscene; (d) indecent; or (e) defamatory. Each customer shall be responsible for determining what laws or regulations are applicable to his or her use of the products and services.
No failure or delay in exercising or enforcing this policy shall constitute a waiver of the policy or of any other right or remedy. If any provision of this policy is deemed unenforceable due to law or change in law, such a provision shall be disregarded and the balance of the policy shall remain in effect.
Upon notification of the existence of an abusable resource (e.g., open news server, unsecured mail relay, or smurf amplifier), the customer shall immediately take all necessary steps to avoid any further abuse of such resource. Any abuse of an open resource that occurs after the customer has received such notification shall be considered a violation of this policy and enforced as such.
GalaxyVisions may immediately suspend and/or terminate the customer's service for violation of any provision of this policy upon verbal or written notice, which may be provided by voicemail or e-mail. Prior to suspension or termination, GalaxyVisions attempts to work with our customers to cure violations of this policy and ensure that there is no re-occurrence; however, GalaxyVisions reserves the right to suspend or terminate on a first offense.
If you have any questions, please feel free to contact us.
GalaxyVisions Billing Department
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved