BBB Accredited Business since
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This firm provides server-related storage products.
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A BBB Accredited Business since
BBB has determined that Yobitech LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Yobitech LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMs. May Liu-Yee, Officer
INTERNET SHOPPING SERVICES COMPUTERS-SUPPLIES & PARTS
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On 9/**/13 I purchased 12 original new Dell drives. When looking on line for the drives Yobitech had a great price for what they said were new original zero hour dell 2.5 drives that work in a Dell ******* SAN. After online purchase they were shipped quickly and in good packaging. However when it came time to install them in my Dell SAN they were not the original drives I thought I purchased. Instead they shipped me 12 refurbished rebranded drives that don't work in a dell device. Upon calling Yobitech support they indicated that they would exchange the drives for the correct ones and would be sending them 2nd day air which is fine except that I had hired a technician to install and configure them for me the day i tried to install them and now i am having to pay for his additional trip back to install the new ones when they arrive costing my company ******** ******** additional monies that Yobitech is unwilling to do anything about. It was their companies mistake ( or possible dishonesty) that is costing my company aditional monies. Not only that but this drive installation was part of a bigger project and that all is on hold until I am able to receive new ones causing a critical delay in our virtual envirnment. My big problem with Yobitech is there poor attention to detail when shipping product. This all could have been avoided had someone checked before shipping the product out. At least I hope it was only a mistake on their part and not an intentional attempt to defraud my company. The fact is that even after pointing out their error and what problems it has caused my company they were unwilling to mitigate the problem at all other than to say sorry we will send you the correct drives which is what they should have done in the first place.
Desired Settlement: I would like Yobitech to extend a 2nd year of warranty on these drives at no cost, to offset the additional cost it is costing my company to have the technician to come back and the fact that I am now in a pinch trying to get the project done.
Business Response: We have complied with the returns issue quickly and efficiently with overnight service to the customer. The order was placed in September and we were not made aware of the mistake until November. We still quickly fixed the mistake by sending it out Next Day Air. The items have a 1 year warranty and for extended warranty there is a charge for each item. We feel that we have done the best we can to rectify the matter. Thank you
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.