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Metropolitan New York, Long Island, and the Mid-Hudson Region

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NoMoreRack.com, Inc.

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Phone: (212) 405-4011 381 Park Ave S, New York, NY 10016 http://www.nomorerack.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for NoMoreRack.com, Inc. include:

  • Length of time business has been operating
  • 2751 complaints filed against business
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

2751 complaints closed with BBB in last 3 years | 1189 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 382
Billing/Collection Issues 118
Delivery Issues 862
Guarantee/Warranty Issues 76
Problems with Product/Service 1313
Total Closed Complaints 2751

Additional Complaint Information

BBB files indicate a pattern of complaint concerning problems with the products purchased on the NoMoreRack website. Consumers are complaining to BBB alleging issues such as receiving incorrect items, products of inferior quality, or defective products. Consumers also say that they are encountering difficulties with company’s customer service department. An ongoing problem being reported by consumers is assurances made by customer service representatives about delivery dates or refunds for returned merchandise are not being honored by the company.


In June 2013, No More Rack.com responded to the BBB's inquiry regarding a pattern of complaints, but failed to provide a sufficient explanation of how the company intends to correct the issues they have been experiencing regarding the shipment of incorrect, inferior or defective items. The company said that the their customer service representatives are trained to inform customers that refunds or credits are usually available in the industry standard 5-7 business days and that shipments are sent out within 10-14 days of the receipt of the order.


Additional Information

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BBB file opened: August 29, 2012 Business started: 08/01/2012 in NY Business incorporated: 04/23/2012 in DE
Type of Entity

Corporation

Contact Information
Principal: Irrum Doss, VP Marketing
Business Category

INTERNET SHOPPING SERVICES

Alternate Business Names
NMR Nomorerack

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    381 Park Ave S

    New York, NY 10016

  • THIS LOCATION IS NOT BBB ACCREDITED

    154 1917 W 4 Ave

    Vancouver, BC V6J 1

  • THIS LOCATION IS NOT BBB ACCREDITED

    300 128 Hastings St W

    Vancouver, BC V6B 1

  • THIS LOCATION IS NOT BBB ACCREDITED

    300 128 W Hastings St

    Vancouver, BC V6B 1

  • THIS LOCATION IS NOT BBB ACCREDITED

    35 S Vanvrunt St

    Englewood, NJ 07631

  • THIS LOCATION IS NOT BBB ACCREDITED

    10275 Collins AveApt 932

    Bal Harbour, FL 33154

  • THIS LOCATION IS NOT BBB ACCREDITED

    1155 S Boyle Ave

    Los Angeles, CA 90023

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Complaint Detail(s)

11/26/2014 Delivery Issues
11/22/2014 Advertising/Sales Issues | Complaint Details Unavailable
11/20/2014 Billing/Collection Issues | Complaint Details Unavailable
11/20/2014 Advertising/Sales Issues | Complaint Details Unavailable
11/19/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
11/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: after placing an order online the company had called and requested i send them a photocopy of my license for verification and after refusal to do so due to privacy / personal security concerns, they had asked for a copy of some billing statement. After explaining to them I am unwilling to give personal information and that my billing address and shipping address matched within the order they proceeded to continue to ask for personal items for verification.

Desired Settlement: I am not just requesting a policy change to better work within personal security but I am also asking for a full apology letter that would state that they have asked for information that has not been stated in their privacy policy found here: ********************************************** I was recently called by a ******* in their system that had stated that they ask for this information on any purchase over $300 because their fraud team has a set flagging at that pricing to collect such information. As this is not stated within their privacy policy I had refused to give the information. I have also refused to give this information because it goes against all online purchase best practices for security. This site is "secured via" etrust and etrust does have security measures in place also. Together asking for a persons id card or billing statement to verify the person is who they say they are is not a great practice especially when the billing and shipping addresses match and can be verified against the card information during the EFT.

Business Response: Dear ******* ********

I'm sorry that are you unhappy with our fraud policies.  Your order was flagged by our automated fraud prevention tool.  When this happens we request additional information from the customer to ensure that the appropriate party is making the purchase.  Providing this information is of course optional but we must cancel and refund the order if this information is not provided.  Please keep in mind that these polices were put in place to protect consumers from their cards being used without their authorization.  Upon reviewing your account, I see that your order was cancelled on November ***.  A refund was processed on the same day and should already be reflected back onto your account.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The world today has better means of verification of billing/shipping address confirmation to ensure those that are ordering are also being shipped to without the use of asking for personal private information. As a computer security engineer with over 15 years experience, the informtion I was asked for  is what is being used on the black markets obtained by such manner as you have requested. This in return is being used as identity theft which can be and ghas been far worse off than the credit purchase. Asking an individual for a copy of their drivers license or a bill with their information on it has been deemed in many states to be an alert for identity theft.

My ask is that you reconsider your security practices and better align to that of the current working electronic world. This will boost sales (I'm sure), and it will also provide confidence in your consumers. Currently your site does not even describe the information being asked and the purpose of said information. This would make asking for the information illegal as it is not clearly stated the purpose of and what information. Please once again accept that you are using illegal practices to obtain verification of your consumers identity.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *******




 

11/12/2014 Advertising/Sales Issues | Complaint Details Unavailable
11/4/2014 Delivery Issues | Complaint Details Unavailable
10/24/2014 Problems with Product/Service | Complaint Details Unavailable
10/22/2014 Advertising/Sales Issues | Complaint Details Unavailable
10/20/2014 Problems with Product/Service | Complaint Details Unavailable
10/17/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My credit card was charged twice by NoMoreRack.com, once for $227.56 and another time for $10.89. I have no idea how they got hold of my credit card information and I have never used their product.

Desired Settlement: Full refund immediately.

Business Response: Dear ********* ** *********,

I'm very sorry to hear that your credit card was used without your authorization.  Upon reviewing your email history with our customer support team, I see that a refund was processed for these two charges on September **** and should already be reflected back onto your account.  If there is anything else I can do to assist you, please just let me know.

Regards,
****

10/17/2014 Problems with Product/Service | Complaint Details Unavailable
10/17/2014 Advertising/Sales Issues | Complaint Details Unavailable
10/6/2014 Problems with Product/Service | Complaint Details Unavailable
10/1/2014 Problems with Product/Service | Complaint Details Unavailable
9/29/2014 Delivery Issues | Complaint Details Unavailable
9/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: COMPANY REFUSED TO ISSUE FULL REFUND THAT WAS STATED WOULD BE CREDITED BACK TO MY CREDIT CARD UPON CANCELLATION. ON 8/** I CALLED NOMORERACK TO CANCEL ORDER #******** in the amount of $169. The rep I spoke to advised it was cancelled and I would get a credit back in 3-5 business days. on 8/** i received a credit back for $12,$11,$11 and $8 dollar back to my credit which is not the full amount charged. I sent them a message today and their response was that my card was never charged. This is an ongoing issue and very annoying.

Desired Settlement: i would like a full refund for the remainder of the money charged to my account $127

Business Response: Dear ***** *******,

Upon reviewing your account. I see that an error occurred when processing the refund for several of the items on this order.  I apologize for the delay you experienced in receiving your money back.  According to our records, the remainder of the items were successfully refunded on August **** and should already be reflected back onto your account.  If there is anything else I can assist you with please just let me know.

Regards,
****

9/24/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A while ago I purchased an electronic item which I returned because it didn't work with my MacBook (seller failed to disclose that item only worked with Windows computers). A credit of $15.63 was issued to my account (money was not refunded). Today I was going to buy another item ($22 + $2 shipping = $24) and upon applying the credit, I am told that I must spend $30 in order for the credit (MY OWN money!) to be applied!!!! This is absolutely absurd and unreasonable!

Desired Settlement: I wish to have that amount credited to my purchase, regardless of the total amount, or refunded to my credit card, or a check issued.

Business Response: Dear ***** *******,

I'm very sorry to hear that the credit you received was not working properly.  Upon reviewing your account, I see that the original credit was revoked and a new one issued which has already been used to make a purchase.  If there is anything else I can do to assist you, please just let me know.

Regards,
****

9/15/2014 Problems with Product/Service | Complaint Details Unavailable
9/12/2014 Problems with Product/Service | Complaint Details Unavailable
9/12/2014 Problems with Product/Service | Complaint Details Unavailable
9/10/2014 Problems with Product/Service | Complaint Details Unavailable
9/10/2014 Problems with Product/Service | Complaint Details Unavailable
9/9/2014 Problems with Product/Service | Complaint Details Unavailable
9/9/2014 Problems with Product/Service | Complaint Details Unavailable
9/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: So I got in the email from NoMoreRack today and tried clicking on an item to view more information about it, but like always, I wasn't taken to the product itself. Just the extremely large convoluted page with a massive amount of products on there. I contacted customer support via chat and here is the transcript: ----------------------------------------------------------------------------------------------------------------- Chat on 8/**/14 at approximately 13:30 Please wait for a site operator to respond. Chat InformationYou are now chatting with '*****' *****: Welcome to Nomorerack live chat. Thank you for reaching out. How may I help you today? ***************: I tried clicking on the listing in your email for "Fuse Powerslice Universal Charger Base Station" but it just took me to the main gargantuan listing on your site of all the products. I just want to view the listing on your site for this ONE item and I'm not going to scroll through and hunt and try to find it. Please send me the DIRECT listing for this one item. Thank you. *****: Nice to meet you. At Nomorerack, it's our objective to go the extra mile for our customers! *****: I would be happy to help you with your concern. To pull up your account, can I please have your e-mail address? ***************: As I entered when I created this chat, it is *************** *****: If you are looking for an available item that you do not see, please feel free to use the search field that appears on the right side of the screen above the first row of Today’s Deals. ***************: I'm not hunting for it if you guys are too lazy to put out a functional email. Find the listing and send it to me *****: we do apologize but we cannot do that *****: you need only put the name of the item on the search box *****: and the deal will appear ***************: You can't or you won't? *****: we cannot ***************: If you can't then I can't. So how am I supposed to get to the listing of the things you advertise in your email and buy from you guys if this is something that cannot be done? Why send out an email advertising products for sale in the first place? *****: the products for sale listed on the emails are on the website itself on the daily deals portion *****: if there is a specific item you are looking for *****: you need only type the name of the item on the search box in the website *****: and the deal will automatically pop up ***************: Great, then you go ahead and do that and send me the direct link and then i'll do the same and we'll compare to make sure i'm doing it right ***************: ready? ***************: go *****: what deal are you looking for ***************: As I originally stated in the very first post of this chat, I'm wanting the listing for "Fuse Powerslice Universal Charger Base Station" which was advertised in your recent email. *****: I’m sorry to inform you that products sold on nomorerack.com are on sale until they are no longer available from our distributor. Sometimes items are available for several days. Other items sell out within a few hours. *****: *****: If you are looking for an available item that you do not see, please feel free to use the search field that appears on the right side of the screen above the first row of Today’s Deals. ***************: Go for it, and then send me the link *****: I’m sorry to inform you that products sold on nomorerack.com are on sale until they are no longer available from our distributor. Sometimes items are available for several days. Other items sell out within a few hours. ***************: Go for it, and then send me the link *****: Please read above message ***************: Yes, both times you posted I did *****: The deal is not available anymore ***************: Then why put it in your email? I clicked on the item in your email not 30 seconds after you sent it out. ***************: Wow.............you people are a real piece of work. I just did the search you talked about earlier and look........... ***************: ************************************************************************************************* Chat InformationChat session has ended. You are not currently in a chat session. You are not currently in a chat session. ----------------------------------------------------------------------------------------------------------------- Are these people really this inept? I also had an email into customer service as well. Here is the transcript of that email chain back and forth between us: ----------------------------------------------------------------------------------------------------------------- A Customer inquiry has been submitted via nomorerack.com 'Contact Us' form Aug ** 01:32 PM: Name: **** Email Address: *************** Message: I tried clicking on the listing in your email for "Fuse Powerslice Universal Charger Base Station" but it just took me to the main gargantuan listing on your site of all the products. I just want to view the listing on your site for this ONE item and I'm not going to scroll through and hunt and try to find it. Please send me the DIRECT listing for this one item. Thank you. -- **** *., Aug ** 01:42 PM: Hello ****, Thank you for writing in. Always here to help. Products sold on nomorerack.com are on sale until they are no longer available from our distributor. Sometimes items are available for several days. Other items sell out within a few hours. If you are looking for an available item that you do not see when browsing nomorerack.com, please feel free to use the search field that appears on the right side of the screen above the first row of Today's deals. Upon checking, the item you are looking for is not available anymore on our website. Please do check out our other items that may interest you. Don't forget that Nomorerack brings you great new deals every day. Be sure to stop back each day to find the latest amazing deals. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * **** *. with Customer Care Nomorerack - Everything you love for less -- ****, Aug ** 01:48 PM: I'm not going to waste my time because you guys can't link to a simple item listing in your email. YOU do the search for that item and then send the direct link to me like you should have done in the first place. -- **** *., Aug ** 02:02 PM: Hello ****, Thank you for writing in. Always here to help. I'm sorry to inform you that each of our daily deals is available only for that particular day. Of course, each day Nomorerack brings you more great new deals. Be sure to stop back each day to find the amazing deals available for that day. I have checked for the item myself on the website using the provided name but there are no active listings for the one you are looking for. I do apologize and hope you will understand. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * **** *. with Customer Care Nomorerack - Everything you love for less -- ****, Aug ** 02:05 PM: Wow! That is simply amazing. You link to an item from your email that isn't there? What sense does that make? But wait................just did a search on your site.............and VOILA!! ************************************************************************************************* It's the item and the direct listing that I SHOULD have been taken to in the first place when I first clicked on the item in your email and for which YOU just said "......there are no active listings for.........". What kind of a game and a run around are you guys trying to pull over on people here? -- **** *., Aug ** 02:18 PM: Hello ****, I deeply apologize for the error in the previous response. I do hope this will not keep you from shopping in our website. Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your nomorerack experience is always amazing. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * **** *. with Customer Care Nomorerack - Everything you love for less -- ****, Aug ** 02:23 PM: Yes! For starters you can get your email listings fixed. When I click on an item in your email I want to, obviously, view more information on or buy that specific product. Not waste my precious time having to wade through a massive listing of items on your site just so I can find that ONE item I originally wanted. Every other company I get emails from does this. Why can't you guys? Why is this so hard? I'm a web developer. I do this everyday. Hire me and I'll correct that for you guys. Secondly, when I ask for a direct listing from you guys through customer service don't lie to me and tell me you can't do it like the lady on chat did. And don't tell me incorrect information such as "there is no more listing for this product". Get your head screwed on straight, find the item on your site, and just send me the link. It's not hard. -----------------------------------------------------------------------------------------------------------------

Desired Settlement: Just fix the email you send out so that when I click on an item in the email I am taken directly to the listing for ONLY that item on your website and not the massive listing of products that I have to waste my time going through in order to find that one single item I had originally clicked on in your email.

Business Response: Dear **** ****,

I'm sorry to hear you were disappointed with the mailer we sent out with our new daily deals.  As you stated, currently clicking on any of the items in the mailer directs you to the nomorerack.com homepage.  At this time, the best way to easily find the deal you are looking for is to use the search function on the top of the page.  I thank you for your feedback regarding our mailer and have passed it along to our technical team.  If there is anything else I can do to assist you, please just let me know.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 This is just plain ridiculous. I develop web applications for a living and I know how easy it is to make a functioning email. I do it every day. Every other email list I'm on does this. Once you click on an item in their email you're taken directly to the listing on their site for that item. It's not hard. You are doing this intentionally. Add that to the fact that you want me to put in EXTRA effort to find something on your site and you hope that I end up purchasing it. But it gets even worse. Not only did your representatives absolutely refuse to send me the direct link, they then LIED to me about the item being out of stock when I could find it myself. Shady business practices with intentionally non-working emails, lazy customer service representatives, and customer service reps who LIE to customers show an overall unprofessional business structure and lack of respect for customers. Do not count on my business anytime soon. This isn't the only place on the internet my experience and my grievance has been posted.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**** ****




 

9/3/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/2/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Dear BBB, I am writing as regards order # ******** placed on May **, 2014 and delivered at the end of May, 2014. I am sorry to inconvenience you with my concern. The item in question is the camera as found below. This order was a mistake. The ad description and image were misleading and mistakenly led me to believe that this was the right and proper product to order for my needs. It was not until after the delivery of the product when I looked at the box that I realized I had ordered something for which I had no use. What I intended to buy and what was advertised were two completely different things. I have been away on a business trip until a few days ago. These circumstances impeded me from 1) noticing the problem and 2) reporting the issue. I have just returned back home and wished to address this issue with you as soon as possible. To recap, I have not been able to look at this product until I returned back home. This product is BRAND NEW, UNUSED AND UNOPENED. I was unaware of the return policy and have been a valued customer for a number of years. I have encouraged others to buy and have submitted a number of positive reports on behalf of Nomorerack. I have offered to return the item back but to no avail. In spite of my special circumstances and work trip, Nomorerack refuses to work with me. I have not had any issues in the past so I was unaware of their policies. I would like to take a moment to thank you in advance for your kind understanding! Warmest wishes, M. Zmodo 720p HD Wireless Indoor Network Surveillance IP CameraStyle: Zmodo Surveillance IP CameraYou Save: $61.99 (52%)Tracking ID: ***************

Desired Settlement: A full refund to my credit card would be deserved and greatly appreciated.

Business Response: Dear ****** *****,

I'm sorry to hear the IP camera you ordered did not meet your requirements.  Can you please let me know what you found misleading about the description and picture of the item?  At nomorerack.com we offer a 30 day return period for all items.  In your case, since you have several orders with us we could offer an additional 15 days return period for a total of 45 days return period.  Unfortunately, the problem was not reported until more than 2 months after you received this item.  I'm sorry to inform you that for this reason a return is no longer possible for this item.

Regards,
****

8/27/2014 Problems with Product/Service | Complaint Details Unavailable
8/26/2014 Billing/Collection Issues | Complaint Details Unavailable
8/25/2014 Problems with Product/Service | Complaint Details Unavailable
8/19/2014 Delivery Issues | Complaint Details Unavailable
8/18/2014 Delivery Issues | Complaint Details Unavailable
8/14/2014 Problems with Product/Service | Complaint Details Unavailable
8/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Products bought for Christmas presents. Poor quality. Unacceptable. Purchased three (2) iRola DX752 7" Tablet PC, one (1) Kocaso M736 7" Tablet PC, and one (1) Kocaso M9100 9" Tablet PC.Immediately wanted to return for full refund. Advertisement of customer service was not honored. First email, asking for a phone number, sent on 1-*-14. Email sent 1-*, 1-*, 1-*, and finally received on 1-*. The number I received was not accepting calls. Finally on 1-*, I was told the merchandise had a no return policy. This was not advertised clearly.I asked for a refund and was refused.

Desired Settlement: I would not want any communication or dealing with this company. I would also not purchase anything from this business.I want to return all 4 tablets in original boxes for a full refund.

Business Response: Dear **** * *****,

All items which are listed as final sale on nomorerack.com have this information listed in bold text on the deal page.  When reviewing the notes on your account, I see that when you spoke to a customer service agent on January *** you initially indicated that you would like to return the tablets because you had received tablets from someone else for Christmas.  Unfortunately since these items were marked as final sale a return for this reason is not possible.

Regards,
****

8/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Do NOT order anything from Nomorerack.com. Tried to order online last Sat but kept getting an error message. Checked my email and had 8 confirmed orders! Called to cancel all orders immediately – confirmed cancellation. Two orders shipped today (Tue). Emailed complaint to customer service; they responded that I could return for store credit. Epic customer service fail! I will NEVER buy from Nomorerack .com again.

Desired Settlement: Full refund

Business Response: Dear ****** ********

I'm very sorry for the mix up with your orders.  Upon reviewing your account, I do see the first agent you spoke with made a mistake and didn't cancel all of the orders.  One of the The extra charge was refunded to your original form of payment on July **** by a customer service ********** and should already be reflected back onto your account.  If there is anything else I can do to assist you, please just let me know.

Regards,
****

8/13/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/12/2014 Delivery Issues | Complaint Details Unavailable
8/12/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/12/2014 Delivery Issues | Complaint Details Unavailable
8/11/2014 Problems with Product/Service | Complaint Details Unavailable
8/8/2014 Problems with Product/Service | Complaint Details Unavailable
8/7/2014 Problems with Product/Service | Complaint Details Unavailable
8/5/2014 Billing/Collection Issues | Complaint Details Unavailable
8/4/2014 Problems with Product/Service | Complaint Details Unavailable
8/2/2014 Problems with Product/Service | Complaint Details Unavailable
7/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: we purchased a tablet 1-**-2014 from Noremorerack.com and contacted them letting them that the item we received was not the correct item and made arrangements to send back the tablet for a refund and the tablet was shipped on 1-**-2014 and was received to nomorerack.com on 2-**-2014 according to the tracking number from the post office.we have contacted Nomorerack.com with the tracking number and all the information they requested and was suppose to receive a refund but nothing was credited to **** *******'s bank account and we have been trying to continue to contact Nomorerack,com with no success and now the are trying to tell **** that it has been over 60 days and will not do a refund to his bank account which they say is a closed account and that is what they are telling ****.

Desired Settlement: all **** wants is the credit for the price of the tablet he purchased

Business Response: Dear **** ****** *******,

I'm sorry to hear that you received the wrong item.  Upon reviewing your account, I see that a credit was added to your nomorerack.com account for this return.  When you contacted earlier this month the credit was removed and a refund processed to your original form of payment on July ****.  This refund should already be reflected back onto your account.  If there is anything else I can do to assist you, please just let me know.

Regards,
****

7/31/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/28/2014 Billing/Collection Issues | Complaint Details Unavailable
7/23/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/23/2014 Problems with Product/Service | Complaint Details Unavailable
7/22/2014 Problems with Product/Service | Complaint Details Unavailable
7/18/2014 Problems with Product/Service | Complaint Details Unavailable
7/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I returned a bathing suit which was not what I ordered and the top of the bathing suit was damaged. The total was $29.00. I was only refunded $21.26, I have contacted them about 5 or 6 times and have not yet to receive the balance of $7.74. I know its not much but its the principle of the matter. This is time consuming and very aggravating to fight to get refunded for money that is mine.

Desired Settlement: I simply want my debit card refunded back the balance of $7.74.

Business Response: Dear ******* *********,

I'm very sorry for the mix up with your return.  Upon reviewing your account I see that a refund for the remaining $7.74 was refunded to you via PayPal on July ***.  If there is anything else I can do to assist you, please just let me know.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *********



 

7/17/2014 Problems with Product/Service | Complaint Details Unavailable
7/15/2014 Problems with Product/Service | Complaint Details Unavailable
7/15/2014 Problems with Product/Service | Complaint Details Unavailable
7/14/2014 Problems with Product/Service | Complaint Details Unavailable
7/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchase a Microsoft Surface computer from this company's website for $302.. They advertised a high processor speed than what they sent me. I have returned the product to them (I paid and additional $8.75 to shipping it back) and they have not reimbursed me for the computer I returned and shipping.

Desired Settlement: Credit my checking account money paid for computer and shipping it back to them. A total of $310.75

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** ********



 

7/11/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
7/10/2014 Delivery Issues | Complaint Details Unavailable
7/10/2014 Problems with Product/Service | Complaint Details Unavailable
7/8/2014 Problems with Product/Service | Complaint Details Unavailable
7/4/2014 Problems with Product/Service | Complaint Details Unavailable
7/4/2014 Problems with Product/Service | Complaint Details Unavailable
7/4/2014 Problems with Product/Service | Complaint Details Unavailable
7/3/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a 10-pc Zeepad Google Android Tablet from them and it quit working. I emailed them and asked them what should I do it wasnt even six month old and wouldn't even boot up. I got an email back from them telling me to send it back to them by the USPS with a Return Label included with it so that they could send me a new one and make sure that I get a tracking number and email them the tracking number. Which I did. I got an email back and they said to watch the tracking number and when it said delivered to email them and acknowledge that it was delivered and see how long the processing of it would take which I did. They said to give it 6 days. I waited over 7 days and I emailed them yesterday and I got an email back saying to allow 7 to 10 days for my $61 refund to be processed. I did not know that I was getting a refund, if I did I would have never spent the extra money for a return label for a new tablet to be sent to me. I have no idea what card the tablet was purchased on so how will I know when I get my refund and I certainly do not want a store credit from them.

Desired Settlement: I want a credit on the credit card that is on file with them and I want reimbursed for the return shipping label that I sent with the tablet because I am out that money also.

Business Response: Dear ****** * *****,

I'm very sorry this item was not available for reshipment.  Upon reviewing your account I see a refund was processed to your original form of payment on June **** and should already be back onto your account.  Can you please let me know how much you paid for the return shipping label?

Regards,
****

7/2/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
7/2/2014 Problems with Product/Service | Complaint Details Unavailable
7/2/2014 Problems with Product/Service | Complaint Details Unavailable
7/1/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/28/2014 Problems with Product/Service | Complaint Details Unavailable
6/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought an android tablet from them and it was not charging and shutting down for no reason. Also my anti virus is telling me that settings have been rooted. This was supposed to be brand new. I have been in touch with them countless times and keep getting the same answer over and over that they have expedited issue to whoever and won't tell me whoever is! If you could help I would really appreciate because I am on a fixed income and cannot afford to throw money away.

Desired Settlement: I would like to get a new tablet or refund.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *******



 

6/26/2014 Problems with Product/Service | Complaint Details Unavailable
6/26/2014 Problems with Product/Service | Complaint Details Unavailable
6/20/2014 Problems with Product/Service | Complaint Details Unavailable
6/18/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/16/2014 Problems with Product/Service | Complaint Details Unavailable
6/13/2014 Delivery Issues | Complaint Details Unavailable
6/13/2014 Problems with Product/Service | Complaint Details Unavailable
6/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought an iPhone 5 LifeProof Case from nomorerack.com. After it broke within 3 days, I called Lifeproof as it stated to do inside the case. They informed me that it was a counterfeit. I can also send a picture of the serial number. Proof that they are selling counterfeit iphone 5 LifeProof cases.Dear ****** *****,We are unable to offer warranty replacement for the product you purchased through nomorerack.com. The Serial Numbers on the case (back cover sn: ***********, front cover sn: ***********) indicate that it is a counterfeit of a LifeProof case and not one of our authentic products. Also, further indication and proof of this is that the seller is not an authorized LifeProof reseller.Due to this ill-fated situation, we are unable to offer any warranty assistance. Without a genuine LifeProof case, there is no genuine LifeProof warranty. I apologize that you are experiencing this situation, but I would still like to assist you!We ask that you contact the original seller of your product and request a refund. If at all possible, leave feedback with your seller and post a review, informing any other potential customers of your experience. This will ensure that the amount of counterfeit LifeProof products sold decreases and avoids additional purchases of simulated cases by other innocent customers. I hope this clarifies and answers any questions you may have regarding our inability to offer a replacement at this time.We also have a portion of our website dedicated to reporting counterfeit LifeProof cases. If possible, please take some time to review the contents of this page. This page provides information regarding counterfeiters and how to report them. ***********************************************We are committed to providing you and all of our customers with the highest standards of service in the industry. If you have questions please dont hesitate to call our Customer Service Department at ###-###-####.Thank you,LifeProof Customer Support Product_Or_Service: iphone 5 Lifeproof Case Order_Number: *******

Desired Settlement: DesiredSettlementID: Refund I have been trying for a week for a refund.

Business Response:

******* **** ****** * ******

 

I'm very sorry to hear the Lifeproof case you received was not authentic.  Upon reviewing your account I see that a refund for this item was processed to your original form of payment on March ****.   If there is anything else I can do to assist you, please just let me know.

 

Regards,

****

6/12/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Product that I ordered was not delivered to me. Ordered contact lenses from nomorerack.com and the said product was never delivered to me. In the past had issues with the quality of the products that this company sends out, but now they are just not getting the products that I paid for, to my place of residence. I should have never taken a chance again on this company, but I did my fault. Save yourself the headache and order from a company that actually delivers the product that you pay for. Product_Or_Service: contact lenses Order_Number: *******

Desired Settlement: DesiredSettlementID: Refund Never received the product that I paid for, so would like a full refund for the product that was never delivered. All that I am asking for is a refund of the 13.00 for the undelivered product.

Business Response:

******* **** ****** **********

 

I'm sorry to hear you didn't receive the item you ordered.  Upon viewing your account I see that this item was refunded back to your original form of payment on March ****.  The transaction number for this refund is ***********   If there is anything else I can assist you with, please just let me know.

 

Regards,

****

6/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 tablets and within a week both tablets stopped working. I purchased 2 iReola tablets. It was a hassle getting it because it took over 2 weeks before I got the confirmation but the money was taken out of my account immediately. After finally receiving it within one week both tablets stopped working...I couldn't even charge it anymore.

Desired Settlement: I just want my money back.

Business Response:

*******

Dear ********* ******,

 

I'm sorry to hear that the tablets you received broke  Upon reviewing your account I see that refunds for these items were processed to your original form of payment on February ***** If there is anything else I can do to assist you, please just let me know.

 

Regards,

****

6/12/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 2 MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories and only got one in the mail. We ordered a pink one and a green one and only got the pink one. I have tried to call and the number says due to the high volume orders they want you to email. I have done that saying that I am missing one of the items and per their system someone is to contact me in 24 hours. It has been over 24 hours and still not contact. This is a Christmas gift for someone and we do not have it but they have taken the money out of my account. there was no packing slip or anything with the one I got but I did go to the post office and go a slip from them and the package only weighed 2 lbs and if they would have shipped 2 it would be more then 2 lbs Product_Or_Service: MID Google Android 4.2 1.2GHz 4GB 7" Dual-Cam Order_Number: ********

Desired Settlement: DesiredSettlementID: Replacement i would like someone to call me asap at ************ and for them to ship the item i ordered asap. The green one

Business Response:

*******

Dear ****** ******,

 

Upon reviewing your account I see that both tablets in this order were refunded on January ****.  If there is anything else I can assist you with, please just let me know.

 

Regards,

****

6/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was shipped the wrong item aand returned it as per their retun policy. I have not got a replacement or refund for the item. + *****, Dec ** 06:08 PM: Hello Good day from Nomorerack! Always here to help. Thank you for updating us about the item that you have returned. I have checked the tracking number, it shows that its still in transit. Once the item has been received, we are going to process the necessary credits back to your account. Once the credit has been processed, you will be receiving an email notification about the update. Rest assured, we are doing the best we can to have this matter resolved the soonest time possible. Please let me know if I can be of any further assistance. At NoMoreRack, customer satisfaction is our main goal! Regards, + ***** with Customer Care Nomorerack - Everything you love for less -------------------------------------------------------------------------------- ***** ******, Dec ** 02:05 PM: The item has been returned. As previously stated, I ordered a flat iron but actually recieved a curling iron. The tracking number for the return is **********************. I would appreciate a refund of this item. Thank you. This email is a service from Nomorerack. Message-Id***********************************************_***** ***** ****** I did attempt to use the credit applied but never received the item ordered. ... Jan * (1 day ago) * ******* ************************************************* Jan * (1 day ago) to me ## Please do not write below this line ## Ticket ********: Re: Return Merchandise Authorization #******** Reminder for Le Angelique Pixi 100% Ceramic Flat Iron - Assorted Colors Your request (********) has been solved. To reopen this request, reply to this email or click the link below: ************************************************** -------------------------------------------------------------------------------- * *******, Jan 06 03:58 PM: Hello *****, Thank you for writing in. Always here to help. We are sorry to hear that you have not received your order. Since our system shows it was delivered, we would consider it as stolen. May we suggest that you file for a police report for stolen item. If it happens again, your account may be closed for security reasons. For the inconvenience, we have credited you back. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * ******* with Customer Care Nomorerack - Everything you love for less -------------------------------------------------------------------------------- ***** ******, Jan ** 01:27 PM: I did attempt to use the credit applied but never received the item ordered. It was to be a Christmas gift and I no longer have a need for it. I would prefer a refund. Thank you -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- --------------------------------------------------------------------------------**************************************************

Desired Settlement: + *****, Dec 22 06:08 PM: Hello Good day from Nomorerack! Always here to help. Thank you for updating us about the item that you have returned. I have checked the tracking number, it shows that its still in transit. Once the item has been received, we are going to process the necessary credits back to your account. Once the credit has been processed, you will be receiving an email notification about the update. Rest assured, we are doing the best we can to have this matter resolved th

Business Response:

*******

Dear ***** ******,

 

I'm sorry for the issues you experienced with your orders.  Upon reviewing your account, I  see that the flat iron that was confirmed delivered but you were not able to receive was credited on January ***.  We initially issue all refunds as credits but are happy to issue the refund to your original form of payment when requested.  I have already removed the $38 credit and issued a refund to your original form of payment.  Please allow 7 to 10 days for this refund to be reflected back onto your account.  If there is anything else I can do to assist you, please just let me know.

 

Regards,

****

6/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have contacted nomorerack several times to return and item, and haven't heard back. I ordered 2 products from their site Christmas day, December **, 2013. One of the products, a set of sheets, I decided I did not like due to the color being different than the decor in my bedroom. I immediately wrote customer service via the email on their site explaining why I wanted to return the product, but did not hear back for a few days. The rep told me she needed my name email address and order number, which I sent her. This was about a week ago. And I have still not heard back. I tried calling the 1-800 number, which has a recording saying they are not taking calls due to the holiday season. Its been 3 weeks since the "holiday season". Angry, I then wrote another email to their "customer service" saying I was going to report them if I did not hear back. Again, I gave them my name, email, order number etc. Their customer service page says that they will get back to someone within 48 hours. Its been 3 days. I am now out the $50 for the sheets, which I could use for something useful since I am a college student working part time. I am also going to open up a complaint on Paypal since I paid through them.

Desired Settlement: I would like a full refund of the money I spent on the sheets, and would like for them to pay for the shipping to return it.

Business Response:

*******

Dear ******* ********,

 

I'm very sorry to hear you were unhappy with the sheets you received.   Upon reviewing your account I see that a refund for this item was processed on January ****. If there is anything else I can do to assist you, please just let me know.

 

Regards,

****

6/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They are refusing to exchange a defective Ipad Acct********* order date 12/**/13.Promise delivery date 7-10days. Arrived 12/** priority mail-no packing slip. One was defective. Several e-mails sent starting 1/*/14. Got a big run around I was given the manufactures # on the ****. They don't answer Sent an e-mail on their website on the **** Nothing from them either ****** ***.The $118.00 was taken out of my checking account 12/* by no more racks The item was a blue 7" Android4.2 1.2GHz Dual camera tablet with accessories.The racking # on the original invoice is********************

Desired Settlement: At this point I don't want to deal with them I'de like my $59.00 back

Business Response:

*******

Dear ******** *******,

 

I'm sorry to hear that one of the tablets you received broke.  I have processed an RMA for this item.  You will receive two emails, one with a return tracking label and another with instructions on how to return the item.  Once the item is received back a refund will be processed for this item. If there is anything else I can assist you with, please just let me know.

 

Regards,

****

6/12/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The company is saying they delivered a package and I never received it. Then they stopped taking calls so no help only online. Not help. I ordered the product (Laptop) in November ****. I tried to call, the company stop taking calls due to high volume. Then after the holidays they stop taking calls due to the weather. When I finally got a hold of them, they were no help. I also involved FedEx as well. On the site it said my package was shipped out on the **** from California and delivered to my door on the **** in less then 12 hours. Highly unlikely when it took almost 4 weeks to ship it out. They turned me back to the company. I Know I might not get my money back $179.00, but I do not want anyone else to get hustled by this company. My mother in-law ordered the same product and is having the same issue. Thank you

Desired Settlement: The $179.00 that I spent with them.

Business Response:

*******

Dear ********* ********,

 

I'm sorry to hear that you didn't receive the item you ordered.  I have attempted to locate your account using the email address provided but was unsuccessful.  Please provide the email address used on your account or the order number for the order in question.  Once I have this information, I would be more than happy to assist you with your concern.

6/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered TWOMID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & AccessoriesColor: Purple/ChocolateFrom the moment we opened them on Christmas morning they have not wanted to work correctly. They shut off, overheat and shuts off and/or will get a scrambled screen and freeze and also will not keep a charge for more than 10 minutes before the battery is showing red. We've attempted to charge them the full 4 hours as suggested on the user manual, but no luck.So far with the delivery issues I've had with this company and now this, I'm not impressed. But I have a heartbroken little girl and little boy wonders why Santa sent them bad tablets.I've been TRYING to contact someone at this company through NUMEROUS emails and failed phone call attempts. All I get in return are automated emails pertaining to NOTHING I am saying and one with a disconnected phone number for the manufacturer. Not to mention they offer FREE shipping on your first order... NOPE, I was charged for shipping. So false advertisement.

Desired Settlement: DesiredSettlementID: Replacement Replacement and possible refund. Due to all the run around, false advertisement and "Error" numbers and emails I received from their automated emails. This is no way to run a large business.

Business Response:

*******

Dear ****** * ****,

 

I'm sorry to hear that the tablets you received were defective.  I have processed an RMA for both items.  You will receive two emails for each item, one with a return tracking label and another with instructions on how to return the item.  Once the items are received back a refund will be processed for this item. If there is anything else I can assist you with, please just let me know.

 

Regards,

****

6/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered 3 tablets in three different colors when my order arrived they were all the wrong colors. It took 3 days to get a response form the company they requested I send them back it cost 13.10 to ship them. At this point I haven't received a refund or my correct order and they are trying to offer me store credit for the cost of sending their items back to them. Im owed 205.37 Product_Or_Service: 3 Zeepad Tablets Order_Number: ********

Desired Settlement: DesiredSettlementID: Refund I would have loved to of recieved my correct order or had them company make an effort to get my Christmas gifts two me in a timely fashion but at this point my incorrect items showed up on the **** of December and its January *** and they seemingly can't be bothered to make amends. It should take no time for them to return my money to my account.

Business Response:

*******

Dear **** *******,

 

I'm very sorry to hear the tablets you received were the wrong colors.  Upon reviewing your account I see that refunds for these items were processed to your original form of payment on January ****.   If there is anything else I can do to assist you, please just let me know.

 

Regards,

****

6/12/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Unsatisfactory response or no response after numerous emails. They do not answer phone or support online chat although website provides for it I placed an order on 11/**/2013 with guaranteed delivery by Christmas. I received the product on 1/*/2014 and they were the wrong size. I sent emails throughout December with canned responses, nothing specific to my issue. I left my phone number which they did not attempt to call. My emails got to the point where I would number them in the body since they weren't being responded to. Now, I was told that I couldn't return the boots since it was 14 days past the order data even though I received them 2 days ago. I can't get through to customer service, the online chat just sends an email to me and I have to wait for them to respond and these were guaranteed to be delivered by Christmas, which they weren't. I don't know where to turn to and am very frustrated with this company's attitude toward me.

Desired Settlement: Is there some sort of a standard that every company must follow when responding to a customer? I think that 12 emails is a little excessive when trying to find a status of an order. What do I get for them not meeting their commitment to deliver by Christmas?

Business Response:

*******

Dear ******* ******,

 

I'm very sorry you didn't receive this item by Christmas.  Upon reviewing your account I see that a refund for this item was processed to your original form of payment on March ****.   If there is anything else I can do to assist you, please just let me know.

 

Regards,

****

6/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I returned 3 items as they were genetic knock offs,not Phillips brand as guaranteed.mailed it back with Their return label.Delivery was Confirmed order ********* was returned by me.delivery of products retured Were confirmed via USPS on December **,2013 at 12:45 pm,with their return shipping label.Tracking#******************.I have emailed numerous times to the status of my refund and was always getting a generic or no answer.I spoke to job,emplpoyee*** 1/**/13.he stated they cannot issue my refund until the vendor has confirmed receipt which they can easily see by using the tracking number.I am owed a refund of $52.06,$48.00 for the products and $4.60 tax.When I try looking p the status of my request on their website,it states "you do not have access to this request,it may have been solved or deleted.They are also stating my refund is $48.00,therefore with holding my tax I paid.

Desired Settlement: I would like my full refund of $52.60 credited back to my account Immediately as they received this product back nearly a month ago.

Business Response:

*******

Dear ****** *****,

 

I'm sorry to hear that you were unsatisfied with the toothbrush heads you received.  Upon reviewing your account I see that a refund for this item was processed to your original form of payment on January ****. If there is anything else I can do to assist you, please just let me know.

 

Regards,

****

6/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My item arrived damaged, I contacted nomorerack and was issued a return shipping label. Tracking shows they got it, run around on my refund. This order was place on 12-*-13 and delivered on the ***** 1st email to them: Hello, I need to return the following item: Order #: ******** Tracking ID: *************** 7-Piece Set: Ceramic Cookware Collection - Assorted Colors It arrived very poorly packaged and there is some damage to the item. Thanks, ~***** **** They emailed me a return label which I used and they received the item back on 12*** I received this email 1-*-14: Dear Customer We wanted to be pro-active and reach out to you about the RMA (return) you opened with us 15 days ago. * Return Authorization Number: #******** * Item for return: 7-Piece Set: Ceramic Cookware Collection - Assorted Colors Our supplier has not yet received the product/return back, we wanted to reach out to confirm that you have not shipped the product back. If this is an error, and you have shipped the return back to the supplier - please reply back to this e-mail with the tracking number of your return so we can process the refund. In the next 15 days, if we do not end up hear from you with tracking information the RMA will automatically expire in our system. Thank you, Customer Relations I emailed them back: Sent: Sun, Jan *, 2014 9:53 am Subject: Re: Return Merchandise Authorization #******** Tracking # USPS ********************** Says it was delivered 12-**-13 I emailed them again on the **** having not heard from them, they promptly responded: ****, Jan ** 04:58 PM: Hello *., Thank you for reaching out to us. Always here to help. At Nomorerack, customer satisfaction is our main goal. We would very much like to assist you with your inquiry however, unfortunately we are unable to locate your account with the email address provided. If you could respond with the email address and full name associated with your account, we would be happy to assist your with your inquiry. We thank you in advance and look forward to assisting you. Regards, I responded: Three emails that are all the same inbox here: **************** **************** ********************* You can't just use the order #, tracking # or ticket return#?? ~* They responded: ****, Jan ** 11:10 AM: Hello *., Thank you for writing in. Always here to help. My sincere apology but in regards of your concern can you please provide to me the order number of the item. Thank you. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, I responded once again with: Order #: ******** They responded: * ****, Jan ** 01:51 PM: Hello **, Thank you for reaching out to us. Always here to help. At Nomorerack, customer satisfaction is our main goal. We would very much like to assist you with your inquiry however, unfortunately we are unable to locate your account with the email address provided. If you could respond with the email address and full name associated with your account, we would be happy to assist your with your inquiry. I am sorry but it can not retreived on that order number We thank you in advance and look forward to assisting you. Regards, Frustrated I responded: This is the "help" I have been getting resolving my non-refund of my return. Is there anyone who will help me??? ~* They responded: ****, Jan ** 04:13 PM: Hello *., Thank you for writing in. Always here to help. I am very sorry for the delay and for any inconvenience this has caused you. Your concern has been escalated to the vendor but we have not received an update yet rest assured we are looking into this issue for you please note that in most cases feedback will be provided in less than one week but may take up to 2 week in some cases. We do request for your kind patience as we get the updated information. This ticket will be marked as solved s

Desired Settlement: How about the minimum of $49 with a stress tax of $49 for a total of $98 :)

Business Response:

*******

Dear ***** ****,

 

I'm sorry to hear that the Ceramic Cookware Collection you received was damaged.  Upon reviewing your account I see that a refund for this item was processed to your original form of payment on January ****. If there is anything else I can do to assist you, please just let me know.

 

Regards,

****

6/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered two "iRola" brand tablets from NoMoreRack and neither one will charge properly. I want a refund. I ordered two tablets for my children for christmas. They are "iRola" brand and run Android software. Neither tablet will charge fully, and both freeze. When I went to fill out the warranty cards, there was no address for me to send them to. i called the phone number for "iRola" and it is "not in service". The "iRola" company does not exist. I got no response from the nomorerack website, so I called and the rep told me that I could return them for a store credit. Firstly, I want a REFUND because the tablets arrived three weeks late and customer service wouldn't help me. I do not want to order from nomorerack again. Secondly, I read the fine print on returns and I feel that they would deny my refund because the tablets are not in their original wrapping. I don't want to mail them to the company and then my children will be without tablets and my money will be gone. I SIMPLY WANT A REFUND SO THAT i CAN GET MY CHILDREN BETTER PRODUCTS ELSEWHWERE. THESE PRODUCTS ARE NOT ACCEPTABLE. Thank you.

Desired Settlement: $120 CREDITED TO MY PayPal ACCOUNT

Business Response:

*******

Dear ***** *******,

 

I'm sorry to hear you were unhappy with the tablets you received.  Upon reviewing your account I see than an RMA was processed for each of the tablets on January ***.  The tracking numbers for these 2 RMAs are ********************** and **********************.  Unfortunately neither of these tracking numbers show any movement.  Were you able to return these items yet?

 

Regards,

****

6/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The product I received was scratched and 'locked' and not new or use-able. Order:# ******** Date: 2013-12-** 21:42:42 MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC with accessories color: red It was purchased as a gift and appeared new as it was sealed in plastic. However when it was opened it had scratches on the bottom front. One scratch appeares to have been painted to hide. When I attempted to turn it on, 'locked'appeared on the screen. Nomorerack states that items are 100% authentic always new products. I contacted them to replace it and was told the it was past the 7-14 day grace period.

Desired Settlement: replacement or refund.

Business Response:

*******

Dear ******** ***********

 

I'm sorry to hear the tablet you received was damaged.  I have processed an RMA for this item.  You will receive two emails, one with a return tracking label and another with instructions on how to return the item.  Once the item is received back a refund will be processed for this item. If there is anything else I can assist you with, please just let me know.

 

Regards,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:  It

 

 It has been months!  I put it into the recycling a few weeks ago!  I no longer have it to return.  I would like my money back.  If you had responded sooner I could have and would have gladly returned it.

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** **********




 

6/11/2014 Problems with Product/Service | Complaint Details Unavailable
6/11/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Delivery Issues | Complaint Details Unavailable
6/10/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My device is no longer working after 30 days of use

Desired Settlement: I want a full refund

Business Response: Dear ******* ** *******,

I'm sorry to hear that your tablet is no longer working.  Upon reviewing your account I see that this tablet was delivered with the tracking number of ********************** on December ****.  We offer a 1 month return period for all items.  Unfortunately this item is now past this return period.  If there is anything else I can do to assist you, please just let me know.

Regards,
****

6/10/2014 Delivery Issues | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered Irola tablet for a Christmas gift for my 10yr old daughter...Charger will not work..USB that came with it charged it to 2% screen started acting nuts flashing white lines all through it then froze up...will not turn back on..She got to play with it for about two hours and now will not work..sent them emails with no response..I would like my money back but every complaint I HAVE READ stated that they will not refund after 7 days but there are numerous reports on this product being defective and most experiencing the exact same issues I am..I don't understand how with this many complaints something cant be done. Even though the purchase date was 12/*/13, I did not receive the item until the day before Christmas. Product_Or_Service: Irola Order_Number: ********

Desired Settlement: DesiredSettlementID: Refund I want back a full refund, replacing the product will not be sufficient because there are entirely to many complaints on this product against Nomorerack with little to no resolve

Business Response:

Dear ******* **** ***********,

 

I'm very sorry to hear about the problems you experienced with the tablet you ordered.  I returned, we would be more than happy to refund this item.  I have attached a return label here for your use.  Please be sure to include the RMA  number of ******** on the outside of the box.  Once the item is received a refund will be processed to your original form of payment.  If there is anything else I can do to assist you please just let me know.

 

Regards,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* **** ***********



 

6/9/2014 Delivery Issues | Complaint Details Unavailable
6/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I order a black & white diamond ring and when I received it, I was unsatisfied with the product and e-mail them within 24 as directed on the pack slip Order #: ********** Date: 12/**/2013 Ship Date: 12/**/2013 Item No: FMBPRDR9824-50-M-9 I'm unsatisfied with my order. I purchase 1/2 Carat Total Weight Genuine Black & White Diamond Braided Ring size 9 with Brass/Base Metal, stone Black Diamond. When you look at the ring it looks dull and some of the black diamonds are missing. There is a black or gray color diamond with the white diamond. This ring is not what I expected to look like, I can't give this ring as a gift, it really looks bad, I'm very disappointed of this selection. You can just look at it and tell right off there something wrong with this ring. What is the procedure of returning or getting another item? I don't want the same ring back. They never got back with me so I send another e-mail on the January *, 2014. They are giving me the run around,they are not telling nothing about the matter all I want is my money back and with return the product back to them. I follow the direction that states Second E-mail: I sent an e-mail on December **, 2013, when I received the ring; stated how unsatisfied I was. Below this message is the original e-mail I sent on ** of December. It stated on the packing slip "Please inspect your items within 24 hours of receiving them. For information about our return policy and returns please reach out to nomorerack Customer Care ***************************". Then I sent another e-mail on January *, 2014 didn't hear anything from you all and now it is January *, 2014. I called the toll-free number listed on the packing slip and it stated on the phone someone will get back with you 24 to 48 hours I haven't hear from no one and I sent two e-mails. I want a refund for this ring I purchases and NEVER receive reply. I will NEVER buy anything from No More Rack. I'm going to report No More Rack to the Better Business Bureau because this makes no sense people have to go through this. You can't even talk to customer service you just hear a recording. Please let me know the procedure on sending this ring back and getting my $60.00 refund back. I keep every e-mails I send you all.

Desired Settlement: I just want my refund of $60.00 what I paid for the ring and I will return the unsatisfied product back to them.

Business Response:

*******

Dear **** *******,

 

I'm sorry to hear that the ring you received was damaged.  I have processed an RMA for this item.  You will receive two emails, one with a return tracking label and another with instructions on how to return the item.  Once the item is received back a refund will be processed for this item. If there is anything else I can assist you with, please just let me know.

 

Regards,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
**** *******



 

6/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased items from no more rack and had to return two velour pant suits and a reversible hoodie. One pant suit and the hoodie was under order number ******* and the other pant suit was under order ******** My tracking number was ******************* the post office put alot of packages to this company on tracking number ******************** on form ****. Which was delivered to there facility on or around Jan ***. Every time I e-mail this company they cannot find that these items were returned. I had the post office put a tracer on my tracking number and that is how I got the one that they gave me. At first this company tried to tell me that I didn't have this order. I just keep getting the runaround with them. Last time I spoke to them they still have to check to see if these items had been returned. This has been going on since Jan I want a refund for these items. Product_Or_Service: Purchased 2 pant suits and a hoodie Order_Number: *******, *******

Desired Settlement: DesiredSettlementID: Refund I want my money back for the items that I had returned to them. I made copies of all of receipts and labels that they asked for.

Business Response:

*******

Dear **** *** ******,

 

Upon checking the two tracking numbers provided neither shows any information.  Can you please confirm the tracking information for this return and provide a tracking number that shows these items were delivered.  Once I am able to confirm the return of these items I would be more than happy to help you with a refund for these items.

 

Regards,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
**** *** ******



 
I don't have the original paperwork from No more rack.  Everything I had I supplied to you when I complained about this company.  As of to date I have never received my refund.  I did contact the post office to track it.  According to the post office it was delivered to them.

6/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently purchased a 10 piece pot set from Normorerack and they sent me the wrong item...I have been in contact with them via email and internet for almost 2 weeks...Upon attempting to receive the correct item and send back the wrong item they have refused to fix the situation....One problem I have is that Normorerack put an invoice in the box they sent me, so I cannot give them any other info for a return....Their policy is that items u receive have to be returned within 2 weeks..for a store credit...I have repeatedly submitted my requests for this remedy to be addressed....this has become very frustrating because they do not supply a customers service phone number....Thank you

Desired Settlement: DesiredSettlementID: Replacement I would like Nomorerack to send me the correct item of 10 piece Cusinart Non Stick Cookwear or a refund if they no longer have that item...

Business Response:

*******

Dear ***** ******,

 

I'm sorry to hear you received the wrong item.  Unfortunately, since this charge is so old a refund to your original form of payment is not possible.  Please provide the email address associated with your PayPal account and I will have the money refunded there.

 

Regards,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ******



 

6/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: NoMoreRack sent the wrong tablet and will not allow me to send it back for the correct tablet that I ordered. I have dealt with 2 customer Care reps, ******* * and *****, and both were unwilling to issue me a RMA so that I may return the wrong tablet so that they could send the correct one that I ordered. I place an online order on 11/**/2013 via their website, nomorerack.com, for a Kocaso M736 with Google Android 4.1 OS 1.2GHz 4GB 7" Tablet PC with Accessories, (1 USB keyboard case & 1 matching stylus pen). I received an iRola DX752 on 12/**/2013, 17 days after the order was placed. The tablet was turned on 12/**/2013 as it was a Christmas gift for my 8 yr old son. The incorrect tablet has difficultly turning on and about every 4 days freezes up and displays a rainbow static screen. The USB keyboard case also is defective. The "T" key on the board does not work. I tried to call the warranty number ###-###-#### for the iRola but it was disconnected! I called Nomorerack ###-###-#### and spoke with ******* about the iRola 800 disconnected number. She gave me another number to try. I called ###-###-#### and was directed to Global Phoenix Computer which makes the Kocaso products. It was at that time that I realized that Nomorerack sent me the wrong product! Global Phoenix cannot warranty the iRola because it is not their product! I am requesting that Nomorerack accept the iRola back and to send me the Kocaso M736 that I ordered back in November. Nomorerack Order# ******** Date: 2013-11-** 23:31:23 Sent via USPS, tracking # ********************** Original tablet purchased: Brand: Kocaso Model: M736 Color: Orange Gifts with purchase: 1 USB keyboard case and 1 matching stylus pen. Received tablet: Brand: iRola Model: DX752 Color: Orange Purchased with credit card Citi MC for $71.00 Nomorerackcom.zendesk.com Request #******* Reply from ******* * on 1/**/2014 Reply from ***** on 1/**/2014

Desired Settlement: I want Nomorerack to send me a RMA for the iRola DX752 and the USB keyboard case. In return they need to send me the correct tablet, Kocaso M736, and a USB keyboard case that all the keys function properly. If this cannot be accomplished, I want a Full Refund of the purchase price of $71.00 and I will gladly return the wrong tablet, iRola DX752, and all accessories to Nomorerack.

Business Response:

*******

Dear ***** *****,

 

I'm sorry to hear that you received the wrong tablet.  Upon reviewing your account I see that a replacement item was sent out to you in late January. If there is anything else I can do to assist you, please just let me know.

 

Regards,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Although it took too much of my time to correct the problem, it was finally resolved.  I have learned my lesson NOT to purchase electronics through any online stores unless you have access to a walk-in store in your physical area.  I Will NOT be doing business with NoMoreRack every again.  Burned and would not recommend them to anyone!

Sincerely,

***** *****



 

6/6/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/6/2014 Delivery Issues | Complaint Details Unavailable
6/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased an item through this company, and received an item that was at least 5 years old. Clearly not the described item listed on their website. However, the item was promptly removed from their site after I brought this to their attention. After placing blame on their "vendor" nomorerack customer service made no attempt to provide me with the item that I ordered. After some research I found that according to my state law- Georgia, that is theft by deception, and false advertisement. This is also not the only time that I have had an issue with this company.

Desired Settlement: I want the item that I ordered, and I would like a discount for this inconvenience.

Business Response: Dear ******** ******,

I'm very sorry you were not satisfied with the radio you received.  Upon reviewing your account I see that this item was refunded to your original form of payment on May ****.  Unfortunately, this item is no longer available so we are unable to send out a new unit.  If there is anything else I can do to assist you, please just let me know.

Regards,
****

6/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased what I thought was an authentic Louis Vuitton hand bag for $661. When I received the bag I saw that the bag was not authentic and made of plastic with no serial number or paperwork. I called nomorerack the same day I received the bag and they refused to take the bag back and give me a refund. I feel that fraud was committed against me by claiming that the Louis Vuitton was real when it is a fake.I spoke to someone in customer service and was told I had to prove to them that the bag was fake. could some0ne please help me in getting my refund, I would like to return the bag to them.

Desired Settlement: DesiredSettlementID: Refund refund

Business Response:

*******

Dear ***** * ******,

 

I'm sorry to hear that you were not satisfied with the bag you received.  We take claims of counterfeit items very seriously at nomorerack.com.  Before we can take any action though we do need to have some documentation that the item is not authentic first.  Please provide some documentation proving the item is fake and I would be more than happy to assist you with this concern.

 

Regards,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** * *****



 

6/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Part of my shipment was guaranteed to arrive and never came by Christmas Eve. It hasn't arrived (15 days late) and no refund has been given. I made an order to Nomorerack.com for an item guaranteed in plain writing to arrive before or on Christmas Eve. The product tracking number was not found. After not receiving the item i emailed the site and got a response saying that they were reviewing the order. After multiple follow up emails, generic responses were sent back telling me they were working on it. I never received any correspondance offering me any remedy to my problem. I asked if I could have a refund or new product shipped out and they have yet to respond. It has now been 15 days and the customer service department has not been helpful. I also have been receiving copious promotional emails although I have unsubcribed many times.

Desired Settlement: I want a refund for the item Rope Wine Holder for the oder # ******** immediately.

Business Response:

*******

Dear ****** *****,

 

I'm sorry to hear you didn't receive your Magic Rope Wine Stand by Christmas.  I have processed a refund for this item back to your original form of payment.  Please allow 7 to 10 days for this refund to be reflected back onto your account.  If there is anything else I can do to assist you, please just let me know.

 

Regards,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****



 

6/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In September I bought Zeepad tablet which came defective I returned it back and never received my money back on my card or receive another tablet. I paid with a MasterCard for $69 dollars on September 2013 the website never reply me back giving me refund they kept in touch with me to investigate but never gave me a refund.

Desired Settlement: I need a refund on my card for the cost of the tablet that was $69 dollars.

Business Response:

*******

Dear ********* ******,

 

I'm sorry to hear that the tablet you received was defective.  Upon reviewing your account, I  see that the tablet you returned was credited on October ***.  We initially issue all refunds as credits but are happy to issue the refund to your original form of payment when requested.  I have already removed the $69 credit and issued a refund to your original form of payment.  Please allow 7 to 10 days for this refund to be reflected back onto your account.  If there is anything else I can do to assist you, please just let me know.

 

Regards,

****

Consumer Response: Better Business Bureau: Thank you for responding to my complaint. ok, so is going to be refund to the credit card? because I did not see any refund for October on the card.

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********* ******



 

6/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased a tablet as a gift for Christmas with an accessory package. The keyboard does not work. Additionally, it was discovered after looking at my receipt that I purchased an 8 in tablet with accessories but they sent a cheaper tablet that was 7 in. Not what I paid for. I contacted the company and was told it was out of their refund/exchange policy and there was nothing I could do. I have sent several emails to them with the same response. I have also contacted the corporate office but have not received a return call.

Desired Settlement: I want the package I paid for. They should send it along with a return package so there is no expense to me for their screw-up.

Business Response:

*******

Dear ***** *******,

 

I'm sorry to hear that you received the incorrect tablet  I have processed an RMA for this item.  You will receive two emails, one with a return tracking label and another with instructions on how to return the item.  Once the item is received back a refund will be processed for this item. If there is anything else I can assist you with, please just let me know.

 

Regards,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *******



 

6/5/2014 Problems with Product/Service | Complaint Details Unavailable
6/4/2014 Problems with Product/Service | Complaint Details Unavailable
6/4/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/4/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/4/2014 Problems with Product/Service | Complaint Details Unavailable
6/3/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Dear Sir/Madam, I am truly sorry I had to file this complaint, I don’t like to hurt businesses, but it became my last resort after I filed with PayPal and for over 6 weeks of trying they failed to get the company to refund my money for the items missing. Here is what happened: - In march I placed a large order with Nomorerack, the shipping method was very messy, the items I received were shipped in many small separate packages some of them in small boxes and most of them in plastic bags, which I didn’t mind as long as I receive the items and they’re not damaged. Well, after going through the items I received I found that five of the items I ordered and paid for didn’t arrive, I e-mailed Nomorerack customer service and informed them of the missing items so they advised me to contact the local post office and check with them because the tracking numbers show that they were delivered to my address. When checking with the postal office I was told that the tracking numbers don’t show on their system and I should go back to the seller who needs to check on their end, I e-mailed Nomorerack customer service again and their reply was that I should file a police report because according to them the items were stolen!! This company is refusing to give me a refund for the missing items claiming that the items were delivered to my home and I should search for them ask my neighbors or file a police report! Nomorerack needs to honor their guaranty to customers in shipping and delivering orders instead of giving them the run around, because that will only mess up their reputation as a company and they will lose good customers, I placed three orders with them totaling close to $2,000 and they refused to replace the five items missing nor refund me the money totaling $333. And when I told them it’s their responsibility to ensure the items are delivered not to give me the run around and lie to me they said I should file a police report and if it happens again they have to close my account with them for my best interest and security. Since then I stopped ordering from their site. I am extremely disappointed in this company and sad that I had to file this complaint, I have all the correspondences between Nomorerack and myself if you need them I will gladly provide them to you. The following are the items I didn’t receive:- 1- Beats by Dr. Dre Lady Gaga ($59 - CNCG) 2- Beats by Dr Dre Monster Power Beats ($57 - Wholesaler212 inc) 3- Lucien Piccard watch light blue ($69 - Swiss Watch International (SWI)) 4- Lucien Piccard watch white and black - ($69 - Swiss Watch International (SWI)) 5- Invicta women’s watch - ($79 - Swiss Watch International (SWI)) Again, I wish this didn’t become my last resort, Nomorerack needs to refund my money for the items missing or replace them (either or). It is not my intention to hurt Nomorerack reputation but they have to honor their customer satisfaction guarantee and ensure proper shipping method and delivery method to their customers. Awaiting your reply! *****

Desired Settlement: I would like Nomorerack to refund my money for the items missing or replace the items. I do not want to create problems to the company the items I received some were not of great quality and some were a great quality comparing to the prices. I never expected to have to file a complaint with the BBB but Nomorerack left me no choice.

Business Response: Dear ***** **********,

I'm sorry to hear that you didn't receive several of the items you ordered.  In regards to the item Beats by Dr. Dre Lady Gaga Heartbeats In-Ear Headphones with Inline Mic - Black or White, I see that the tracking number could not be confirmed and a credit was added to your account.  I have removed the credit and issued a refund to your original form of payment. Please allow 7 to 10 days for this refund to be reflected back onto your account.  Upon reviewing your account I see that the Beats by Dr. Dre Monster PowerBeats In-Ear Headphones - Assorted Colors  was shipped with the tracking number of ********************** and was delivered on February ****.  The three watches were shipped with the tracking number of ********************** and they were delivered on February ****.  I have attached a screen shot of both of the tracking numbers for your review.  Since these items were successfully delivered to your residence and not received by you they must have been stolen before you were able to retrieve the.  In these cases we would be happy to provide you a refund but do require that a police report is filed on theft before we do so.  Once the report has been filed, please send a copy here and a full refund will be issued to your original form of payment.

Regards,
****

5/30/2014 Delivery Issues | Complaint Details Unavailable
5/28/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
5/28/2014 Problems with Product/Service | Complaint Details Unavailable
5/28/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/27/2014 Problems with Product/Service | Complaint Details Unavailable
5/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: An employee of ours purchased sheets through a ******** ad from NoMoreRack.com and every person in our contact list was spammed from NoMoreRack.com. We are a business and our customers are very important to us and we are very concerned that their privacy was invaded.

Desired Settlement: We would like NoMoreRack.com to explain to us how this happened and what they are going to do to remedy this problem.

Business Response: Dear **** ******,

I apologize if anyone received any unwanted emails.  Our Share & Earn program is a voluntary program where customers can send a $10 nomorerack credit to their contacts and also receive a credit themselves whenever one of their contacts make a purchase.  The customer is asked if they would like to take part and must provide the password to their email account in order to proceed.  Two emails are sent to each customer.  One informing them of the credit and a second reminder a few days later.  No additional emails are sent after this.  If you have any additional question regarding our Share & Earn program, please just let me know.

Regards,
****

5/26/2014 Billing/Collection Issues | Complaint Details Unavailable
5/26/2014 Problems with Product/Service | Complaint Details Unavailable
5/25/2014 Problems with Product/Service | Complaint Details Unavailable
5/24/2014 Problems with Product/Service | Complaint Details Unavailable
5/23/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I made a purchase on April *, 2014 with normorerack.com. Payment was taken on April *, 2014. Their website states shipment within 10-14 days and till this day I have not received my purchase. I sent several emails about this issue and normorerack.com refuses to refund the money they have taken from me. I informed them several times that I do not want to wait for them to ship another item to me that they have neglected to do. This is what their website states: " At nomorerack, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service. We make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possible. We aim to under promise and over deliver, and ask that you allow 10-14 working days for shipment. Although, often times, items ship much faster than this. " Terms and Conditions of nomorerack.com states: "Shipping The standard ground mail service is shipped via the combined services of the United States Postal Service and United Parcel Service. Once an order is confirmed please allow up to 2 weeks for delivery. Shipping fees are a flat $2.00 per product. All shipments are sent via UPS/USPS ground service. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments. We currently only ship within the United States." My order summary states: "Order:# ******** Status: completed Date: 2014-04-** 15:39:31" (Though it states my order was "completed" I have not received my purchase."

Desired Settlement: I only ask for the refund amount of $49.00 that I paid on April *, 2014 for my purchased item not received. They can send me a check at my address they have on file.

Business Response: Dear ***** *******,

I'm very sorry that this item does seem to have shipped out a few days late.  We do advise that items will be shipped out within 10 to 14 days and this item was shipped after 16 days (on April ****).  According to the tracking information, this item was delivered to you on May ***.  If there is anything else I can assist you with, please just let me know.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

There are two tracking numbers they have given me. The first initial tracking number: ********************** which does not indicate that it was ever mailed, and after sending several emails I received another tracking number: **********************. The new tracking says it was sent to me, however I have not received it. I have taken upon myself to contact USPS and after being informed by your customer service your business won't do anything to address this issue. (Also I received

-April *,  2014, I made purchase of $49.00.

-April **, 2014: -I contacted nomorerack.com that I have not received any kind of confirmation or updates of my purchased item.

                      -Terms and Conditions: "The standard ground mail service is shipped via the combined services of
the United States Postal Service and United Parcel Service. Once an
order is confirmed please allow up to 2 weeks for delivery. Shipping
fees are a flat $2.00 per product. All shipments are sent via UPS/USPS
ground service. Please be advised that shipments are not sent out on
Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates
or times. We do not refund or credit shipping charges for any shipments.
We currently only ship within the United States." (nomorerack.com)

                     -Receipt page states: "At nomorerack, the only thing more important than delivering amazing,
in-demand products at deeply discounted prices is outstanding customer
service. We make it our priority to go above and beyond for our
customers, and we know how important it is for you to receive your items
as quickly as possible. We aim to under promise and over deliver, and
ask that you allow 10-14 working days for shipment. Although, often
times, items ship much faster than this." (nomorerack.com)

-April **, 2014: I contacted nomorerack.com and requested a refund.

-April **, 2014: I contacted nomorerack.com again to not send anything to me and refund my payment for item not received.

-April **, 2014: I contacted nomorerack.com again and begged for a refund but was informed to wait another week.

-May *, 2014: -Tracking number stated it was sent to my home but I did not received the item.

                    -I contacted nomorerack.com customer service and I was informed me to contact the USPS.

The dates shown above does include other emails I had sent to them in regards for my refund demanded. The amount of times I emailed nomorerack.com exceeds 10 emails sent from both of my two of my personal email address along with their website contact.


I did not received my purchased item and nomorerack.com have failed to uphold their contracted agreement of "14 days or less" as stated by their Terms and Conditions and Receipt Page. I refuse to take loss of $49.00, it is not fair that I should suffer a financial loss for nomorerack.com shoddy business practice and blatant disregard of customer care.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,
***** *******




 

Business Response: Dear ***** *******,

If the items shows delivered and has still not been received it must have been stolen before you were able to receive the item.  I have went ahead and issue a refund for this item back to your original form of payment.  Please allow 7 to 10 days for this refund to be reflected back onto your account.  I would suggest you consider filling a police report on this theft.  If there is anything else i can do to assist you, please just let me know.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *******



 

5/23/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/22/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/21/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
5/20/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/17/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 3 purses, 3 different colors, two different styles. I received 3 purses, none of them were the correct style and one was even the wrong color. I e mailed their customer service and received an immediate response that they were taking the issue into consiceration. I received a second e mail issueing me 3 separate return labels with 3 separate RMA's (Return Merchandise Authroization numbers). I clearly marked on one of the labels the 3 separate RMA #'s and put the purses in the packaging that they were delivered to me in. Then I placed that package into a box that fit the product perfectly because the original shipping material was insufficent, full of tares and rips. I placed 3 separate pieces of paper inside of the package with the RMA # and the description of the purse that the RMA # coincided with inside of the package as they instructed. I was promised a full credit to my Amex credit card once the items were received at the destination. This company is so incompetent they instructed ME to track it and let them know when it arrived to their vendor in Los Angeles. I tracked the package let them know it had arrived to the destination on April **, 2014 at 10:17 A.M. They are now telling me that they received one item not three and they have issued me a store credit not a credit to my credit card for the amoung of $26.00. I have several, close to 100 emails if not more with several customer service reps not just one going round and round with this whole mess. I have notified American Express and they are handling this in a very professional and customer service friendly manner. NoMoreRack is the worst company I have ever done business with. I expect it will only be a matter of time before they go out of business, I just wonder how many people they will rip off before that happens.

Desired Settlement: I want a full refund to my Amex credit card like they promised they would and then this company to be put out of business so no others will be scammed by this rip off company. I mean really, what good is a store credit to me if I never ever plan on doing business with that company. Thank you so much for you time and taking my complaint into consideration. Sincerely, *** ********

Business Response: Dear *** * ********,

Upon reviewing your account I see that one of the bags has already been refunded back to your original form of payment.  I apologize that the other 2 were not processed more promptly.  I have already processed the refund for the other two bags back to your original form of payment, please allow 7 to 10 days for the refund to be reflected back onto your account. If there is anything else I can do to assist you, please just let me know.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*** ********

P.S.  If I may just make a statement.  The only reasons that my problem was solved is because I notified my credit card company of NOMORERACK's outrageous business practices and they suspended the payment to them.  The fact that I notified The Better Business Bureau was the only other reason that they finally lived up to their promise they made to me back on April **** that they would issue me a full credit to my credit card. 

I want to thank you so much for acting so quickly to my complaint.  You do a great service to the consumer and I am so appreciateive and greatful.
Thank you!

 

5/16/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a pair of boots for my daughter in December from their website for Christmas (***). They said I was getting a great deal so I bought them. My daughters boots have fallen apart already. What kind of deal is buying boots and having them fall apart in less than 2 months? If you buy something from a store you usually have 90 days to exchange/refund. When I contacted their customer service department I was advised I only had 7 days.

Desired Settlement: I would like to have an exchange or refund.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

***** ********

Business Response:

Dear ******,

 

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

 

Best,

*****

Business Response: Dear ***** ********,

Upon reviewing your account I see that the credit is still on your account.  I do see that you have two accounts which are under the emails of ********************* and *******************.  The account under the first email address is the one which was used to make the orders and which has the credits.

Regards,
*****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ********



 

5/15/2014 Problems with Product/Service | Complaint Details Unavailable
5/14/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
5/14/2014 Problems with Product/Service | Complaint Details Unavailable
5/14/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
5/13/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have ordered several items from nomorerack.com and im not pleased with the items.I purchased a 2 pk gravity headphones which the sound goes in and out, wallet which zipper was broken and a purse that didnt look as appeared online.I was dissatisfied and returned all items.No more rack is giving me a hard time on giving me a full refund to my credit card.I sent items back to the address they provided me with which is **** *** ***** *** *** ******** ** **********

Desired Settlement: A full refund to my credit card for all items

Business Response: *** ******,

The wallet is a final sale item and therefore is ineligible for a refund. 

On March*, 2014, an RMA was issued so you may return the headphones to the vendor and receive a replacement/refund. To date, the product has not been received by the vendor and therefore no refunds can be issued.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because: more rack is trying to give me a 20.00 credit for the wallet.On **/14 I mailed all three items 2 which was a purse, wallett and earplugs to tracking number ************ 45. I want a full refund. 

[Your Answe]No

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****************




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have yet to receive my full refund for all three items.

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* ******




 

Business Response: Dear ******* ******,

Upon reviewing your account I see that a refund was processed for all 3 items on April ***.  I do see that when the refund was processed the system automatically refunded the credits used for order ******** because that is what was used to make this purchase.  I have went ahead and removed the credits refunded to your account and issued a refund in the amount of $35.31 from your order number ********.   I apologize for this delay.  If there is anything else I can do to assist you, please just let me know.

Regards,
***********

5/13/2014 Delivery Issues | Complaint Details Unavailable
5/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a ring from nomorerack.com. on 03/**/13. On March **, 2013, I received Order # ****************. I received One - 3.50 Genuine Russian Chrome Diopside & White Diamond Ring in Sterling Silver @ $62.00 (Item # SKU R 11340). The stone in the ring was damaged. I contacted the company (Monique) for a RMA Number to return my ring. My written confirmation was to use Ticket # *******: Order # **************** and mail the ring to: Shipping Department, NOMORERACK.COM, **** * ***** ******* *** ******** **. I mailed the ring back on April *, 2013, with USPS receipt # *********. I did everything the company told me to do within their time frame for returning merchandise. However, the company will not help me, will not give me a new ring, nor will they give me a $62.00 credit. I have saved all my communications with the company for the past year. Product_Or_Service: Russian Diopside & Diamond Ring Order_Number: **************** Account_Number: ****************

Desired Settlement: DesiredSettlementID: Refund Refund - Credit Card Credit

Business Response: Dear ******* *** ********,

I'm very sorry to hear the ring you received was damaged.  Can you please provide me the tracking number for the return so that I may look into this matter?

Regards,
****

5/12/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: No returns on items marked "final sale" even if they are defective. One of the items was so incorrectly sized and the other clothing item had such a chemical smell could not be worn and could wash the smell out and you can't return item as is "final sale" which I find are many of the items on their website

Desired Settlement: I don't want anyone else to purchase garbage.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

****** ********

Business Response:

Dear *** ********,

 

On February **, 2014 a refund was issued in the amount of $12.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I understand that they say items were final sale.  However you really don't see that when you are ordering, but the problem with these items is they are unusable.  I did not accept the 12.00 because it was for one item only and didn't want to accept anything accept what I felt I was due.  The bra I purchased completely wrong sized. and the leggings I purchase smell of chemicals and when they said I could not return them I washed them 3 times to try and get rid of the smell and it did not work.  And then they said because I washed them I could not return them.  They are a terrible company, with terrible customer service.  It is rare in this day and age when you can not return defective merchandise.  

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** ********




 

Business Response: Dear ****** ********,

I'm sorry to hear that you were unsatisfied with the bras and leggings which you received.  All final sale items have this information listed in the item description on our site in bold text.  Also, we do allow returns on defective items if they are final sale as long as the problemis reported to us within the designated time period.  At the time of purchase that policy was 14 days from the date of arrival.  Do you mind letting me know why these issues were not reported when you first received the items?

Though these items were not reported within the required time frame, I will go ahead and make a 2nd exception for the return of the 6 Pairs: Fleece-Lined Seamless Leggings.  I have already processed an RMA for this item.  You will receive two emails, one with the return shipping label and another with instructions for the return. Once the item has been returned I will process a refund back to your original form of payment.  Please note that for any future orders, I will be unable to allow the return of any items marked final sale which are not reported within the the required time period.  If there is anything else I can do to assist you please just let me know

Regards,
****

5/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a CHI flat iron from this company and it stopped working while still under the warranty period. I contacted the company regarding a replacement and they did not see this any more, so they said i could send the product back (i would have to pay for shipping) and they would give me a credit. We wanted a replacement one, so we contacted the manufacturer directly to have it replaced under warranty. We shipped the product to the manufacturer and they returned it and told us with a letter stating that the product that was sold by nomorerack is not authentic and is not an authentic CHI, as they claimed on their website when i purchased it. I am requesting that my money be refunded immmediately. I refuse to pay for shipping again to send this item back because it is an inferior product. The company is advertising authentic items that are actually counterfeit.

Desired Settlement: I need a full refund for the purchase price without having to pay for shipping to ship the item back to the company. I am willing to ship the item back if they will send me a prepaid label.

Business Response: Dear *** *** **,

I'm sorry to hear that the flat iron you purchased stopped working.  Can you please send a copy of the letter you received from the manufacturer to me via the BBB for my review. 

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 The company has processed a refund for the product, but I have not yet been refunded for the shipping fee that I paid to ship the product back. Here is the letter that was sent to me from the manufacturer that shows the product that I was sold was not genuine.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*** **




 

Business Response: Dear *** *** **,

Thank you for providing a screen shot of the letter.  Upon reviewing your account, I see the cost of your return shipping was sent to you via Paypal on May ***.  Please let me know if you have not received this transfer.  If there is anything else that I can do to help you, please just let me know.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*** **



 

5/10/2014 Delivery Issues | Complaint Details Unavailable
5/8/2014 Problems with Product/Service | Complaint Details Unavailable
5/8/2014 Delivery Issues | Complaint Details Unavailable
5/8/2014 Billing/Collection Issues | Complaint Details Unavailable
5/8/2014 Problems with Product/Service | Complaint Details Unavailable
5/8/2014 Problems with Product/Service | Complaint Details Unavailable
5/8/2014 Delivery Issues | Complaint Details Unavailable
5/7/2014 Problems with Product/Service | Complaint Details Unavailable
5/7/2014 Problems with Product/Service | Complaint Details Unavailable
5/7/2014 Problems with Product/Service | Complaint Details Unavailable
5/7/2014 Problems with Product/Service | Complaint Details Unavailable
5/6/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
5/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On March **, 2013, I received Order # ****************. I received One - 3.50 Genuine Russian Chrome Diopside & White Diamond Ring in Sterling Silver @ $62.00 (Item # SKU R 11340). The stone in the ring was damaged. I contacted the company (*******) for a RMA Number to return my ring. My written confirmation was to use Ticket # *******: Order # **************** and mail the ring to: Shipping Department, NOMORERACK.COM, **** * ***** ******* *** ******** **. I mailed the ring back on April *, 2013, with USPS receipt # *********. I did everything the company told me to do within their time frame for returning merchandise. However, the company will not help me, will not give me a new ring, nor will they give me a $62.00 credit. I have saved all my communications with the company for the past year.

Desired Settlement: For the company to acknowledge that I have a right to a refund - $62.00 for the ring, and for the USPS charges of - $5.07.

Business Response: Dear ******* *** ********,

I'm sorry to hear that you never received for the refund for the item you returned.  Please provide me the tracking number of the returned item so I can confirm that it was received by the vendor.

Regards,
****

5/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The complaint is multifaceted. Both verbal and written agreements for refund were given. Prior written authorization for return of the item(s) was given. Refund of purchase price as well as shipping costs to return were indicated. Item was misrepresented on company's website as Two-pack of Superior Down pillows originally valued at $200 (based on cost of item and indicated savings) Item was crushed feathers and tag on pillow indicated such. This was discovered after several nights of a crinkling noise when I put my head on the pillow and then "feathers" (feathers and quills) poking me in the face and head through the pillow cover and pillow case. Item was finally accepted for return by Nomorerack CS due to my statement of "misrepresentation" on their website and promise on my part to take further action if they did not. (They claimed error in shipping.) When item was returned, Nomorerack claimed their vendor stated the pillows were returned in unsanitary condition and not resellable. I had already addressed the issue of "final sale" of pillows with Nomorerack CS as not being valid due to "misrepresentation. " One of the pillows was never taken out of the plastic it was sent in ... the other had been used... a week or less but not showing signs of dirt, wear or anything unsanitary. I understand this may be the termterms they use, still it is inflation. and beside the point..they could not resell it regardless due to the nature of the item. In spite of leading every email response with ...."we are always happy to help." And closing every response with, "Please let me know if there is anything else I can do to help. At Nomorerack customer satisfactioin is our goal," I saw no evidence of sincerity in their follow through. It was lip service to the concept and excuse me, but total BS. Even supervisors failed to follow through or worse did not even attempt to satify. I must have 25-30 emails to support my claims. I finally received a refund of my $9.60 return shipping but have not received the refund of cost of pillows, $32. I informed them that there were OTHER ITEMS that I was NOT HAPPY WITH but because they put me through such an ordeal, I chose to dispute my charges rather than try to resolve other returns with them. (I am recovering from surgery and preferred not to waste either more time or energy that is needed to heal on their nonsense and games) In addition, they claim that their only recourse to refund my return shipping cost is to email them a copy of the USPS receipt and tracking number. I havent got a scanner. I offered to fax...I was told that they have no fax... (They want their customers to have scanners but a business has no fax???) I also offered to copy and mail the info....they told me that they could not receive incoming mail.... I did try to take a picture (at their request) and email it ...I could not get a readable photo of the receipt. Their solution was to take another picture. Honestly, I had lost my patience with them before I even got to that point. Customer Satisfaction was to be achieved only on their terms and there clearly seemed to be some confusion on Nomorerack representative's part about who the customer was. I also addressed that with them. This company should not be in business. Even so, it is not my aim to drive them out of business but as your assessment of them on your site says, "They have failed to correct the underlying reasons for complaints against them. " If they dont correct the problems, nothing I or any other customer can say will keep them in business. I addressed another item on Facebook with "consumers in general". I got a response fr Nomorerack offering to "turn my shopping experience around" if I would contact them on FB privately. I said openily that I doubted it would help as I had already had enough experience w/ them to prove that was unlikely. There is not a critical review on their site, product or otherwise....before mine... and even though my comments were mild, they had been removed by the next afternoon. Companies w/ the best service and products all have critical reviews on their sites for the consumer to weigh when purchasing. As promised, I have also reported them to other resources to the extent these resources allow.

Desired Settlement: I will accept a complete credit card refund and something for my time and trouble. There are other items (as stated previously) that I am not happy with that should be included in the refund. I will be happy to return all items for which I request a refund if they provide a pre-paid shipping label. I am not willing to invest more time, good faith, otherwise needed energies and/or cost in satisfying Nomoreracks terms. I would also like a letter of apology from whoever runs the company (CEO) and on their letterhead. I want an apology for the ordeal they put me through as well as a promise to correct the underlying problems that generate so many complaints, (I also refer to infor on the BBB site), or to stop advertising policies and goals that can not or will not be lived up to. Customer Satisfaction and happy to help are nice slogans but in my experience, that is all they are for Nomorerack. This is misleading at best. To be succinct, it for all intensive purposes appears to be false advertising. Furthermore, my experience indicates that they practice this "deceptiveness" in policy, product description and I suspect in product testimonial. I was raised to keep my word, not make promises I could not keep, and not to smile at people and apologize and lie about how much I understood or appreciated their frustration/ordeal and then make the same mistake over and over again whether it be with that person or another. We have a lot of freedoms in America and I am tired of abuses in the name of free enterprise, free speech and so on. I just want to see these indivuals and corporations correct these abuses or take it elsewhere. Nomorerack is at the top of that list.

Business Response: **** **, 

The "2-Pack: Superior European Goose Feather & Down Pillows with 100% Cotton Cover" is marked as final sale and based on the vendors response, ineligible for a refund. 

Vendor Response: pillows are marked as a Final Sale. product was returned in unsanitary conditions and by law cannot be returned or re-sold.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ******, and have determined that my complaint has NOT been resolved because:

I addressed the issue of "Final Sale" with the CS rep fr Nomorerack named "*****".  In the space below, I copy the interaction in which he approved the return.  He also indicated at one point that this was a "final sale" and upon hearing my concern, chose to approve the return.  I am returning the pillows because they are not as advertised.   The quality is greatly misrepresented by your statement that they are Superior European Down.  Please see origninal complaint.   If by unsanitary you mean used, yes, I used one.  The other was never taken out of its plastic cover.  There was nothing noticably different fr how they arrived at my home.  It sounds like the isssue is now between Nomorerack and the vendor of the pillows.
In my follow up email with "****" and "***********"  I was clear I wanted a refund to the original form of payment.  This was a VISA card.  I was told, "no worries" and a note would be made at your end to indicate that.

* ****, Feb ---08:39 AM:
Hello ********,
Thank you for writing in. Always here to help.
We perform a thorough quality check on all items before shipment to ensure
items are shipped correctly although something must have happened during the
shipment process to cause this mix-up. I apologize for any inconvenience this
may have caused.
The best option we have would be to have you return the item as we are
required to return any incorrect items back to our supplier. I have processed a
return merchandise authorization request for you and you will receive a separate
email with the instructions to return the product for a refund.
For the return shipping, please send the item via USPS standard post. Once
shipped, please send a copy of the receipt and tracking number to ****************. We
will then issue a Nomorerack store credit in the amount of the return shipping
to your account. Please note that if an item is shipped in a method other than
USPS standard post your account will be credited the cost of shipping the item
via USPS standard post. Also note that there may be a chance that the item may
be returned back to sender if USPS standard post is not used.
Properly package the merchandise for return. Make sure to include the
original package and accessories or the return will not be processed.
Clearly
post the Return Authorization number on the outside of the package as well as on
a piece of paper inside the package
Send your return to the following
address:
Attn: NoMoreRack Returns #**********
**********
IMPORTANT NOTE:
The return address and RMA number, ONLY applies to
the 2-Pack: Superior European Goose Feather & Down Pillows with 100% Cotton
Cover.
If there is anything else I can do to assist you let me know. At NoMoreRack,
customer satisfaction is our main goal.
Regards,
* **** with Customer Care
Nomorerack - Everything you love for less

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******************




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this suggested resolution is satisfactory as a BEGINNING to resolution of this matter.  Due to past experience with Nomorerack's representatives, I am willing to proceed but do so with caution.  I will consider the matter resolved when Nomorerack follows through on what is currently proposed by **** -- to my satisfactiion -- and my previously stated terms are either met or addressed and satisfied in some other way to which I have fully and voluntarily agreed.

Less, I be considered overly harsh, I remind you that what I went through with Nomorerack was totally unnecessary.  It was a total waste of my time and a waste of energy I needed and still need to heal from surgery. There are many complaints against the company with the BBB and a number of them show they went unresolved.  My aim is to make an unmistakable as well as - as far as possible -- an unforgettable impression so that Nomorerack, "cleans up its act" as the saying goes.  This company has certainly made an unforgettable and unfortunately unfavorable impression on me.  

I will be happy to go forward and address the issues with their representative, "****" either in this forum or privately through personal email.  I will leave that up to the BBB to determine.   What I DO NOT want is to try to communicate with "***" through a general email address at Nomorerack where the resolution of this issue once again becomes one open to comment and contradictiion by any and all their customer service representatives.

I am happy we have once again reached this point in the attempt to resolve this problem.  I am somewhat encouraged and sincerely hope we can move steadily and quickly toward putting it to rest this time without further conflict.

Sincerely,

********************


 

Business Response: Dear ******,

Please feel free to send any additional concerns either here or to me via the email address ***************.  I can assure you that I am the only person with access to this email account.

Regards,*
******

5/5/2014 Delivery Issues | Complaint Details Unavailable
5/5/2014 Problems with Product/Service | Complaint Details Unavailable
5/5/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/2/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/30/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
4/29/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered products with this company twice, once i didn't receive any item & they accused me of not being available for delivery & advised i would need to take it up with the post office or the police, and the other time they shipped the wrong size of an item & when i returned the item they never gave me back credit to my account or method of payment.

Desired Settlement: Well first of all it would be great if they would be shut down, second of all i would like to be reimbursed for the $43 that i lost through attempting to order products through them.

Business Response: Dear ***** ******,

Upon reviewing our records, it seems that you have several account with us.  I see a total of 8 orders for 13 items.  If you can let me know what items you had the problems with, I would be more than happy to assist you.

Regards,
****

4/28/2014 Delivery Issues | Complaint Details Unavailable
4/28/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: To whom may concern, I'm a a ****** customer who had brought a Zeepad from NoMoreRack.com as a gift for someone in my family. It was supposed to have warranty but the piece of crap company never disclosed to what extent the warranty actually covered, wants me to pay half of what that crappy tablet cost plus shipping fees. Something needs to be done about this because quite frankly this was frustrating and misleading, AND I SHOULDN'T HAVE TO COME OUT OF POCKET FOR ANY OF THIS. I want a resolution to this issues ASAP with the company because the issue was initially filed in early February. Not to mention the first initial tablet I thought I was purchasing the company had bait and switched on me. We also had a tiff and they took a while to fix that issue as well. I will not be paying for damages and I'm not paying for shipping fees. For all not nonsense I'd buy another toy tablet from your company for the same price they are trying to charge me now. The company is NOW basically disclosing to me the cover nothing under their "warranty" and want me to come out of pocket for repair and shipping costs, which as I've stated before I'm not doing. I'm not paying for something that while in its carrying case still managed to crack. They think I'm going to pay for damages and costs for shipping and handling and this when they should be held accountable for the product that was flimsy and poorly made to begin with? Because this wasn't a "wear and tear" issue, it was barely used. A better resolution to this issue.

Desired Settlement: I want them to either cover repair costs plus the shipping and handling OR send me another tablet of equal value of the tablet that I purchased.

Business Response: Dear ***** *********,

I'm sorry to hear that your tablet broke.  Can you please let me know how the damage occurred?

Regards,
****

4/28/2014 Billing/Collection Issues | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/27/2014 Delivery Issues | Complaint Details Unavailable
4/24/2014 Delivery Issues | Complaint Details Unavailable
4/23/2014 Delivery Issues | Complaint Details Unavailable
4/23/2014 Problems with Product/Service | Complaint Details Unavailable
4/23/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a coffee mug from this company (www.nomorerack.com) back in December, it was never delivered to me. They (www.nomorerack.com) claimed it was, but fail to prove proof of delivery. I checked with the U.S. Postal Service and in its database it says: "in transit" I never got it the company (www.nomorerack.com) claims "they delivered it". They gave me store credit; I think they should of replace my order.

Desired Settlement: They gave me store credit, instead I think they should of replace my order.

Business Response: *********

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

Best,
**********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[They are not willing to "replace my lost item" and last conversation between us was that: "they only can give me $10 store credit", thus they are not resolving my issue. Purchase Date:12/**/2013; 10:36:30 PM GMT; Store:Nomorerack.com; Order ID:******] 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*******************




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:


Refund NOT acceptable,
when it was their fault not mine
plus their lack of resolving this matter: "they started caring about 'till I brought my issue to BBB".

****** *******.

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,
**********************




 

Business Response: Dear ****** *******,

I'm very sorry you didn't receive the coffee mug you ordered.  Unfortunately, this item is no longer available which is why you were originally given a credit.  Thankfully, we still do have 2 packs available and I was able to convince the vendor to break a pack to send you one.  The mug was shipped to you with the tracking number ******************** and is already on the way.  If there is anything else I can do to help you, please just let me know.

Regards,
**********

4/23/2014 Problems with Product/Service | Complaint Details Unavailable
4/23/2014 Problems with Product/Service | Complaint Details Unavailable
4/23/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Request #******* order #******** ***** ***** Apr ** 06:26 PM I'm writing to find out when my order is going to ship. 5 days after purchasing and it still hasn't shipped .. I don't think that's reasonable for any online store with items in stock. I'm still waiting for you to even ship it .. and then I have to wait again for it to arrive. I could have ordered the same exact things for cheaper at ****** and received them in 3 days guaranteed. I decided, for once, to try a different vendor ... and now I'm regretting it since I'm paying more and waiting much longer for it. Can you please give me an idea of when to expect my order? Thank you, ***** ***** Comments User photo * ****** * Nomorerack Hello *****, Thank you for writing in. Always here to help. I have reviewed your account and see your order is still being processed and will be shipped soon. To be safe, we let our customers know they should allow 2-3 weeks for an order to be delivered, Although orders normally ship much faster. To ensure it is, I have escalated your order to our fulfillment team; please expect an update once we hear back. This ticket will be marked as solved since the case has been forwarded to our escalation team. Once an update is available you will receive a new email with the update. If there is anything else I can assist you with, please reply and this ticket will be reopened. At Nomorerack, customer satisfaction is our main goal. Regards, * ****** * with Customer Care Nomorerack - Everything you love for less April **, 2014 06:28 PM User photo ***** ***** 2-3 weeks for an order to arrive? Noway. No online store is going to survive with that kind of delivery for simple items like couch covers. Can you please cancel my order? I'm ordering from Amazing and will get it here 3 days from now. Thanks, ***** ***** April **, 2014 06:34 PM User photo * ****** * Nomorerack Hello *****, Thank you for writing in. Always here to help. I'm sorry to hear that you would like to cancel your order. Unfortunately, the order details have already been sent for fulfillment to our suppliers and we are now unable to cancel this (3) SureFit Deluxe Soft Microsuede Waterproof Furniture Cover - Assorted Styles. For full information regarding our cancel policy please see our FAQs ****************************** If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * ****** * with Customer Care Nomorerack - Everything you love for less April **, 2014 06:40 PM User photo ***** ***** Are you kidding me? I write customer support with a problem with my order for which you tell me you're going to make changes to ensure I get it within 3 weeks .. and I now I can't cancel my order because I'm dissatisfied with that answer? You certainly CAN cancel it (it only takes a phone call) ... and if I have to contact my CC company to fight this I will be sure to do that. Please put me in touch with someone from your company that I can take this up with. I am NOT happy AT ALL about this answer. The item has not processed and has NOT shipped .. it CAN be canceled. Sincerely, ***** ***** April **, 2014 06:45 PM User photo * ****** * Nomorerack Hello *****, Thank you for writing in. Always here to help. You can reach us by telephone at ###-###-####. Customer service is available from 9am to 6pm EST 7 days a week. I would also be more than happy to assist you. If I can, please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * ****** * with Customer Care Nomorerack - Everything you love for less ***** *****, Apr ** 06:59 PM: Thank you for not addressing my email. I called the number you provided (the one that says I can reach you by telephone 7 days a week only to get a voice mail message saying you're closed and hung up on me) and was unable to reach anyone during your advertised business hours. I'm going to write one more time requesting my order to be canceled. If you ignore it, give me another bogus phone number, close my case before it's resolved to MY satisfaction or tell me you can't completely refund my money I'm going to take this up with my credit card company and the BBB. If customer satisfaction is your main goal, I'd say you just did quite the opposite with this customer who is trying to resolve an issue he is NOT happy about. I would like this email to be sent to a supervisor and want a way to contact them or have them contact me at this email address or by phone at ###-###-####. Sincerely, ***** ***** April **, 2014 06:48 PM * ****** ** Apr ** 07:07 PM: Hello *****, Thank you for writing in. Always here to help. We do apologize for the inconvenience this has caused you. We are unable to cancel this items, as the order details already been sent to fulfillment team. Again, my sincere apology about this issue. Rest assured we are doing our best everyday to give you the best possible customer service experience. We sure to check all of our vendors for this inconvenience. Again, we would like to thank you for your understanding. For full information regarding our cancel policy please see our FAQs ****************************** If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * ****** * with Customer Care Nomorerack - Everything you love for less

Desired Settlement: A complete 100% refund of my order.

Business Response: Dear ***** *****,

I'm very sorry that you are unhappy with our shipping terms.  Please note that we do advise that orders may take up to three weeks for delivery, though most orders do arrive much sooner.  In this case, I see that a tracking number is still not available and it has certainly been too long.  I have went ahead and cancelled this order and issued a full refund back to your original form of payment.  Please allow 7 to 10 days for this refund to be reflected on your account.  If there is anything else I can do to assist you, please just let me know.

Regards,
**** 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *****



 

4/22/2014 Problems with Product/Service | Complaint Details Unavailable
4/22/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/22/2014 Problems with Product/Service | Complaint Details Unavailable
4/20/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchase this irola tablet for Christmas and it stop working a few days after. I have emailed and tried contacting the company but know responded to me contacting them. I want either another tablet or a refund.

Desired Settlement: Refund-Credit Card Credit

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

****** ******

Business Response:

Dear **********,

 

You placed your initial order on December ***, 2013. There is no record of you ever contacting customer service about your issue. I apologize, but this item is no longer eligible for return. 

 

Best,

******

Business Response: Dear ****** ******,

Unfortunately, I do not see any emails from that email address in our email history.  Our policy is to only allow the return on items which have a complaint reported to us within our return time frame.  I will go ahead and make an exception in this case and have processed an RMA for this item.  You will receive two emails, the first will have the return tracking label and the second will have instructions on how to return the item.  Once the item is confirmed received, a full refund back to your original form of payment will be processed.  Please not that for any future returns we will be unable to process a return if the problem is not reported within one month of when your receive the shipment.  If there is anything else I can do to assist you, please just let me know.

Regards,
*********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******

My complaint has been resolved

                   ****** ******

 

4/18/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Google Android 4.2 1.2GHz 4GB 7" Dual camera tablet for $59.00 for my son form Christmas. I purchased it on 11/**/2013 at 19:42:25. The order number was ***. This was delivered to my place of work on December **, 2013. I looked at the product and it appeared to be in good condition. Note- I did not take everything out, plug it in and try it- for it was my son's Christmas present. He opened it on Christmas morning and we read the directions that it could take up to 4 hours to charge. So we waited for 4 hours and it would not turn on. So we waited till later that night (tried charging it through the wall cord as well as the usb cord) and still would not turn on. I originally contacted Nomorerack on Christmas night, you cannot call you have to send an email to customer service. I waited for a response and when I got one it basically said that they are so sorry for not living up to the expectations and but never resolved the issue. Then they close out the ticket. I went back in and said it should not be closed because my issue is not resolved and it is a vicious cycle. I tried multiple times and now when I try to look at my service number nothing is there and says it could have been deleted. I have even tried to comment on their facebook page and from the looks of it many other people are dealing with the same thing. This was my son's exciting gift, his first tablet and for it not to work was very embarrassing on my part and sad on his. He is still waiting for a tablet and I am out $59.00. I know it is not tah much but it is the principle. This company talks up how wonderful their customer service and satisfaction is so important, yet they actually do not help you at all. I bought a few other things around Christmas and have not problems besides the barking colar not working, but since I was already dealing with this massive issue I decided to not even complain about the dog collar. I just want a tablet that works and if they can not handle that, I would like the money back so I can put it towards one that does. A very frusterated Mom- *******

Desired Settlement: I wish to have the tablet replaced with one that works and if that is not doable then I would like my $50.00 back so I can get one that does work.

Consumer Response:

Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

They have not been very customer friendly, even though they keep saying how important customer service is.  No one will verbally talk to me.

Sincerely,

*******

Business Response:

Dear *** **********,

 

Your initial order was placed on November **, 2013 and confirmed delivered on December **, 2013. Please see the confirmation link below. You first contacted customer service on December **, 2013, outside of our return policy period. Customer service provided the information to contact the manufacter for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

 

********************

 

Please call or fill out your information at *** for assistance. Toll free number is *********. Open M_F, 9:30am-6pm EST.

 

Best,

****

Business Response: Dear ******* ***********

I'm very sorry that the tablet you ordered is not working properly.  I have went ahead and processed an RMA for this item.  You will receive 2 emails, one with a return shipping label and the other with instructions on how to return the item.  Once returned a full refund will be processed to your original form of payment.  If there is anything else I can do to help you, please just let me know.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.
My only fear is I send this tablet back and they don't refund me as they stated they would.  I am shipping this out tomorrow- Friday April ****, 2014, so we will see if they follow through.

Sincerely,

******* **********



 

4/17/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased monster headphones that are counterfeit from Nomorerack.com in December and they broke. When I checked the serial number on the monster site it came back counterfeit. I received numerous auto responses from Nomorerack stating they guaranteed their products 100% and if found counterfeit the refund the money instantly. Which they do not. They are shipping from China and selling counterfeit goods to the US. They told me to contact Monster and that Monster would replace them. Which is untrue. They said they bought them from their vendor Firemall LLC and that they were an authorized dealer and they are not.

Desired Settlement: I want Nomorerack.com to be fined and not be able to sell counterfeit products to the United States.

Business Response: Dear ***** **************,

I'm sorry to hear that the Beats headphones you received broke. Please note that all items from nomorerack are shipped from within the United States.  This item was shipped from NJ with the tracking number **********************.  Also, I can assure you that we take any claim of an item being counterfeit very seriously.  I see that our customer service representatives had asked for any proof that the item was in fact counterfeit.  A letter from Beats would be the best option.  If that is not possible could you please take a picture of the box of the item showing the serial number so that I may check it on their web site also?  Once I am able to confirm this item is counterfeit I will be more than happy to find a suitable resolution to this issue.

Regards,
****

4/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought a Lenovo laptop. Turns out it has no HDMI port. When I contacted NoMoreRack, ********* in Customer Service replied by email that I could get a refund or credit. She said she would be sending mailing labels. She also stated that the cost of shipping would be taken from my refund. All fine. Nothing came. When I got on and asked what happened, a "*****" stated that "they" looked at it closer and it was now "resolved." I was not notified of this.

Desired Settlement: I simply wanted to send back a purchase that was not what I expected. A reputable company would have handled this better.

Business Response:

Dear ****,

 

On March **, 2014 a refund in the amount of $299 was issued to your account for the Lenovo ThinkPad Windows 7 2.4GHz 160 GB 14" Notebook. Please allow 3-5 days for the funds to post to your account. 

 

Best,

*****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

 

This has been bizarre. I never received the money back on my laptop, even though I mailed it back to them.  (They did send a shipping label. I sent it back in the original packaging.  I never heard whether or not they received it, nor did I get the $299 credit (less shipping costs) that they promised me.

As a middle school teacher, my "extra" time is slim at best; it's hard to keep going after them! 

On my salary, I cannot afford a $299.oo hit.  Now I have no laptop, still owe $299.oo.  Is this your definition of a reputable company?

Disgusted!  ***** ****

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** ****




 

Business Response: Dear ***** ****,

I'm very sorry that the laptop you ordered was not what you were hoping for.  According to our records this item was already refunded.  If you have not received this refund or if there is anything else I can help you with, please just let me know.

Regards,
********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ********



 

4/17/2014 Problems with Product/Service | Complaint Details Unavailable
4/17/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/16/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: To whom It May Concern ..I am filing a complaint against nomorerack.com .. and, this is why .. on December the ***of 2013 I went onto their website to purchase a new or what I thought would be a brand new 7 inch "*****" Android tablet {Purple in color}. When I finally did receive the tablet,{3 or so weeks later} I had opened the envelope only to realize there was no plastic on the outside and the box was opened. So, I decided to inspect the screen etc. The screen was scratched up and had bubbles in the corner of it .. they had sold me a used/damaged item. This was not what I paid for. I have tried contacting them via emails for over a month now and I am getting a huge run around. They were supposed to send me a package to ship the product back for a full refund of the amount I paid on December the ***2013 and, so far they have done nothing! I have also sent pics of the item to them so they know I am being honest, I have every email I have sent and that they have replied to but, have not stepped into action for. I am very upset at this point and, I just want my money back.

Desired Settlement: I simply want the amount I paid in full refunded to me .. the amount is $61.00

Business Response:

Dear *** ***,

 

On December **, 2013, customer service generated an RMA and return shipping label so you can return the product. This was reiterated on January **, 2014 and February **, 2014. To date, the item has not been sent to the vendor and therefore I cannot issue a refund.

 

Best,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 it is false. Nomorerack.com never sent me anything after I complained to them at all and, I do have the emails to prove that. I am in shock that such a company would lie esp. knowing I have emails from them telling me it was up to me to mail everything on my own. this is the exact reason I came to BBB in the first place!

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***********




 

Business Response: Dear ********,

As you can see from the screen shot in the previous message an RMA was already processed on December **** 2013 for the return of your item.  I've very sorry if you didn't receive it via email but I have attached a copy here for your usage.  Once your return has been received a full refund will be processed back to your original form of payment.

Regards,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I never, not once received one thing to return the tablet .. it would be trackable through UPS also they do delivery confirmation! This is beyond ridiculous at this point .. I hope noone else has to be put through this. I simply want the stuff to return it and, they never even sent it to me, if I received it .. it would be confirmed through the UPS or mail .. so, show me my signature! also, why not just resend the envelope if it was lost in the mail? they are *****!!!

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******************



 

4/16/2014 Problems with Product/Service | Complaint Details Unavailable
4/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with nomorerack and was sent an item in an incorrect size. Nomorerack refuses to send me a paid shipping label to return the item sent to me in error, and refuses to provide a refund. I have informed nomorerack that this was their error and I will not be paying return shipping. They have refused to help me, and will not refund my money. I have filed a paypal case, which they refused to honor, and I was forced to escalate to a claim, which is currently under review. I have been contacted by several representatives who all say the same thing and refuse to correct their error without costing me even more money. I honestly feel that I will return the item and I will neither receive a shipping refund nor a refund of the original purchase price. I have been offered store credit, which I declined, as I will not be shopping with nomorerack.com in the future.

Desired Settlement: I want a full refund of the purchase price, and a paid return shipping label to return the item.

Business Response: Dear ****** *******,

I'm sorry to hear that you received the wrong sized item.  According to our records, the vendor emailed you a return label on April ***.  Please let me know if you have not yet received this return label.

Regards,
****

4/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/15/2014 Billing/Collection Issues | Complaint Details Unavailable
4/15/2014 Delivery Issues | Complaint Details Unavailable
4/15/2014 Problems with Product/Service | Complaint Details Unavailable
4/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Aside from return issues with company. One of the defective products is a safety hazard. It is an electrical outlet that represents a grounded swivel plug. Only from having to call out the cable repair man, did I discover this hazard ( cable unit requires ground ). The company refuses to aid in return of any products, claiming return labels were sent.

Desired Settlement: Provide a refund and return shipping labels

Business Response: Dear ***** ***********,

I'm very sorry to hear you were not satisfied with the Swivel 'N' Whirl Socket Compact Outlet you received.  Upon reviewing your account I see that this item was credited on April ***.  At your request, on April ***, the credit was removed and a refund was processed to your original form of payment.  Please allow 7 to 10 days for this refund to be reflected back onto your account.  If there is anything else I can do to help you, please just let me know.

Regards,
****

4/14/2014 Problems with Product/Service | Complaint Details Unavailable
4/14/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On February ** I placed an order with nomorerack.. Order# ********. I received my order on March *, 2014.. On March **, 2014 I sent the order back with tracking# ******************..Package was received March **, 2014. I sent an email to the company asking about the refund process. I was told to provide the rep with the tracking number but there was not guarantee that I will receive a refund because I did not obtain a Return Merchandise Authorization number from customer service. Product_Or_Service: 6 piece set ultra-soft 1600 series bed sheets(2) Order_Number: ********

Desired Settlement: DesiredSettlementID: Refund total amount of purchase 60.00. I am asking that they return my payment in full. Product was returned in original packing never opened.

Business Response: Dear ******** * *********,

Upon reviewing your account, I see that a refund was processed back to your original form of payment on 4/*/14.  Please allow 7 to 10 days for this refund to be reflected back onto your account.  If there is anything else I can do to help you, please just let me know.

Regards,
****

4/11/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On Dec *** 2013 I purchased an Irola Android Model number Irola DX752from the website nomorerack.com. The item arrived defective. It arrived approximately the **** of December. The item powers down every 20-30minutes regardless of power or what you are doing. The item Will only charge to 86% The item takes 12+ hours to charge to said 86% The item runs out of power within a very short period of time The item wont turn on about half the time. The item has a warranty, but the number that comes with the produce does not connect you to anywhere. I attempted to call customer service, but because it is Christmas they are only accepting online contact. I sent in two email requests before someone named **** responded. **** informed me that they do not do exchanges and closed my ticket as resolved. he also informed me that I could return the product and to let him know if I wanted to do so. He also informed me that I would have to repurchase the same item at a higher price since the sale price is no longer valid. I have sent four follow up e-mails back to him with no response. The website has a return policy is 7 days from receipt of your item and you must have their customer service approval first as well as a code that customer service must give you. Also I must pay for shipping again. I can't return it since I don't have the address to return it to. I don't have the code for the return either. I can't even get a hold of the manufacturer to see if they will exchange it.

Desired Settlement: I just want a working item that I purchased. This was my Christmas Gift to my wife. I don't want to have to pay for shipping again, because it should have been right the first time. I also don't want to have to wait 14 business days for them to process the order again. I just want to exchange the item for one that works.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

I have filed a fraud charge with my bank. The money has not been returned yet, but I am hoping they will return it and charge it back to them.

Sincerely,

******* ******

Business Response:

Dear *** ******,

 

Customer service informed you on December **, 2013 of the return address for the defective product. A shipping label was generated at the time and delivered to you via email by customer service. I will now consider this matter closed.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ***********, and have determined that my complaint has NOT been resolved because:

In the last reply nomorerack responded by giving my a return label, and requested I write to customer service for an additional number to return my item. I have written three times at this point and am still waiting on a reply. I had not responded so that I could give the company appropriate time to return my emails.[ ]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,
********************




 

Business Response: Dear **************,

Can you please let me know what email address you used to contact customer support.  I see several emails from your email address on file (***********) a few months ago, but nothing since then.

Regards,
*********

4/11/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/11/2014 Delivery Issues | Complaint Details Unavailable
4/11/2014 Problems with Product/Service | Complaint Details Unavailable
4/10/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: First off I was not sure how you would label my complaint: I purchased the advertised shoes USA Dawg's 9" Cozy Winter boots for $19 (shipping was free) size 8 in black for my 12 yr old daughter for Christmas and they did not fit. I tried to call to see how I could get them exchanged and got a message stating that I would need to send an email due to the holiday. I sent an email and requested an exchange of goods on Christmas day. 2 days later, the response from "****", advised I was past the 7 day return policy from the date delivered but stated they do give a 14 day grace period and they would NOT refund the money, I ended up sending several emails (with at least 2 day wait periods for responses from Nomorack.com majority of the time) to prove I was within their grace period. They even sent me the info of the date it was delivered. From the day it was delivered until the date I requested the exchange it was 13 days. I was told they don't exchange items (even when they have them in stock) and that a return/refund would be the only option but I was past the date for a refund. It was 1 day shy of 2 weeks of going back and forth with this "****" person explaining that I was within the grace period and they need to honor the return. Finally on 1/**/2014 they approved the refund and they sent a RMA# with a shipping label. I shipped the item back and had proof of delivery. I sent an email in regards to when credit would be placed on my account so I could re-purchase the correct size for my daughter since it was a Christmas present and they claimed the return was never received. I then had to provide proof via email that the item had in fact been received, information they could have looked up themselves with their return label, this was 3 days ago on 1/**/2014. Today I received the credit on the account but when I went to use the credit, I am now being told that I can only use the credit if I spend $30 or more!!! The credit is for $19, all I wanted to do was get an exchange for the boots but I had to settle for a credit and now I am being forced to purchase more from their company in order to use money they already received from me with no item to show for it??? As of today they are in stock but I am not able to get them because they are forcing me to spend more money with their company. I feel as if they are holding my money for hostage. They now have my money but I have no item.

Desired Settlement: I would like to use the credit to get the correct size shoes (USA Dawg's 9' Cozy Winter Boots Size 10 in Black) without having to spend more money to do it!

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******. Also, no where in the emails, that I received BEFORE the complaint, did they advise that I would have to spend $30 to use the $19 credit on the account. I have the emails I just don't know how to attach them for you to see.

Sincerely,

**** ****

Business Response:

Dear *** ****,

 

On January **, 2014 an RMA was issued to you so you may exchange the product. On March **, 2014 a refund was issued in the amount of $19. I apologize for the delay.

 

Best,

*****

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This *** person is claiming that there is no spending limit on utilizing the credit, but when I tried to use it the first and second time (and this is what started this whole process) it wouldn't let me and I was told at the time of check out that I needed to spend $30 in order to use the credit. I just went to my account again to see if in fact they were going to let me use my credit based on her response, now my credit is no longer there!!!! So now they have taken my money!!!

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**** ****




 

Business Response: **** ****,

It auto expired due to the length of time that has passed. On March **, 2014, I had a $19 store credit reissued.

Best,
*****

4/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company writes back and continues to call this issue resolved even though I write back everyday saying that they have not resolved my problem. The issue is that I asked for a way to track my package, but each day they tell mke something different about the vendor or the warehouse or the timing it takes, etc. Because this issue has been going on I checked on your site to see if there were any problems with this company. There were so many complaints that I became afraid that I would get one of their ongoing defective products and all the problems that went with it. I have written several times asking for my money to be put back into my account. They answer me like they don't understand English or as many people have stated, they ignore what you've written and send back a reply having nothing to do with what you've just said to them. I just want all my money back so that I can purchase a gift from a reputable company.

Desired Settlement: I just want my money back now. Not in two weeks or whenever they get to it, I want it back now. Here is Dec *, 2013 19:52:53 PST Transaction ID: ***************** and Order ID ******** Store: Nomorerack.com

Business Response:

*** *******,

 

We state on our website and in your confirmation email that delivery takes between 10-14 working days. You placed your order on December *, *013. We are still within the delivery time frame. We cannot process a refund for an order that is still within the fulfillment stage. We have escalated your concern to our supplier to provide a tracking number. Please allow time for delivery. Thank you.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

Read all the responses that your people sent me. That was the most horrible customer service I've ever had and I work in retail so I know bad service. Each time I wrote I was given a different answer that went to a question that I never asked. I had one specific question and your company dodged it each time. And this reply with only a first name person responding is just so not professional. I will never do business with your company again. Just send my money back so that this will be done with. Take a look at all your complaints on the Better Business Burea site and see what people think of your company. Maybe you might want to think about how you treat people.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,
***** *******




 

Business Response: Dear ***** ********

Upon reviewing your account I see that an RMA was processed for this item on 12/**/14 with the tracking number **********************.  Were you able to ship the item back?  According to the tracking number it appears as though the item has not been shipped yet.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

Are you kidding me? After all you've put me through and knowing all the time that you sent the cheap product even after I sent pictures to prove it you are asking me to send it back now. NO!! You are not going to get away with this that easily. You do this to many people and think it's ok to rip people off and then just say "oh weelll just mail it back it's all cool. Well it's not cool. That's why my local news tv did a segment about your business to warn people here not to buy from you. You break the law every time you purposely rip people off and that appears to be a whole lot of people to me and you need to be responsible about that. Take the losses you deserve and do right by the people who trusted you as a business. First off, send me what I paid for and compensate me for all this hell you have put me through and all the time I have wasted in dealing with you. Until you do this my complaint will never be resolved. You should also think about all the other people you cheated and do the right thing towards them too.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *******




 

4/10/2014 Problems with Product/Service | Complaint Details Unavailable
4/10/2014 Delivery Issues | Complaint Details Unavailable
4/10/2014 Problems with Product/Service | Complaint Details Unavailable
4/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a DX75 iRola Tablet that is defective. Nomorerack gave the manufacturers number to call which always has a busy signal. They promised to provide a return process but continue to tell me to call the manufacturer and to give them 3 more days.

Desired Settlement: I would like to return the item and be given a full refund.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *********.

Sincerely,

*************

Business Response:

Dear *** *****,

 

Your initial order was placed on December **, 2013. You initially contacted customer service on January **, 2013, outside our return policy period.  Customer service provided the information to contact the manufacturer for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

 

Please call or fill out your information at ********** for assistance. Toll free number is **********. Open M_F, 9:30am-6pm EST.

 

Best,

********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

The manufacturer of the tablet does not pick up the phone even after one hour on hold and they do not respond to emails. I have been trying to return the defective item or have the manufacturer send a replacement but have not been helped by the manufacturer or NoMoreRack.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *****




 

Business Response: Dear ***** *****,

I'm very sorry that you have experienced problems with the tablet you ordered.  I have already processed an RMA for this item.  You will received two emails, one with the return shipping label as well and another with the instructions for returning the item.  Once the item is received back I would be more than happy to process a refund to your original form of payment.  If there is anything else I can do to assist you please just let me know.

Regards,
****

4/10/2014 Problems with Product/Service | Complaint Details Unavailable
4/10/2014 Problems with Product/Service | Complaint Details Unavailable
4/9/2014 Problems with Product/Service | Complaint Details Unavailable
4/9/2014 Delivery Issues | Complaint Details Unavailable
4/9/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/9/2014 Problems with Product/Service | Complaint Details Unavailable
4/8/2014 Problems with Product/Service | Complaint Details Unavailable
4/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I Placed an order with Nomorerack in January. I ordered three items totaling $115.00. I kept one item and returned 2 items. The items returned were 6 lace bras $72.00 also 2 pks of ankle socks $14.00. both items were returned together in same box. I received credit for the bras only, $72.00. They kept socks and refused to credit me the $14.00. My total refund due is $86.00. Several times i have gone to the web sight to use the $72.00 credit. They refuse to honor credit. Several times i have tried to use a credit. Does not work, I contacted Noremorerack many times. They refuse to give credit or refund my $86.00. Its going on 3 months, tired of playing games with them.5

Desired Settlement: I need my $86.00 refund immediately.

Business Response: Dear ******* * *******

I'm sorry to hear that you were unhappy with the bras and ankle socks you received.  Upon reviewing your account I see that the 2 items were from different vendors and that you instructed to return them to the respective vendors in order to receive a refund.  The reason the socks were not refunded is because these instructions were not followed.  I also see that the credits are on your account and available for use at any time.  I also do not see any notes about you contacting customer service to report any problem with said credits.  That being said it is no problem to remove the credits and issue a refund to your original form of payment.  Also, I will go ahead and make an exception for the socks and issue a full refund for them to your original form of payment also.  The refunds will take 7 to 10 days to be reflected back onto your account.  Please note that for any future orders, all items must be returned to the vendor from or we will be unable to process a refund for those items.  If there is anything else I can do to assist you, please just let me know.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ******



 

4/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am having multiple problems with them. I have received damaged products that they are unwilling to exchange. They are storing my credit card information with out my permission and refuse to take it off which resulted in an unauthorized purchase described below that they refuse to take back. I didn't place an order and tried to cancel it and they wouldn't let me and now they won't accept it back as a return like they originally said. My husband just decided to go on a pending spree and now I'm paying for it. (Card doesn't have his name on it nor does he have access to it)

Desired Settlement: I would like a replacement for the purse that has a HUGE hole in it made my Christmas even more special. (I didn't start using the purse until around the **of 2014). And I would like a refund for the unauthorized purchase that was charged to my credit card with out my permission because they are holding my credit card information with out my permission. I would also like them not to hold my credit card information as things like this can happen.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *************.

Sincerely,

***************

Business Response:

Dear *****


I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

 

Best,

**********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Yes, my husband contacted you for as he had used MY credit card that was stored on your website with out my permission. Now if he claimed to me that could be. I never gave him permission to place the order or use my credit card which is in my name only. Hence why for the past 3 months I have been trying to contact you by every mean possible. When referencing that order and the emails he was told that he could return the mistake item and when I tried to return it I was told that it could not b returned.

Also, yes on order number  ***I was given a credit for the underwear that was ordered but NEVER received. The problem I have is the purse that was ordered for my Christmas present had a huge hole in it and makes it worthless. I took pictures and emailed nomorerack who in the end told me that that was tough.

this is the link to the tracking for the underwear:
**************

Thank you,

*************
 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

Roberta Nugent




 

Business Response: Dear *******,

I do see that you requested to have your credit card information removed from your account before your husband placed the order in question.  For this reason, I have went ahead processed a return merchandise request for you for each item as well as return shipping labels. Please note that since the items were from different vendors, each item will need to be returned separately.  You will receive two separate emails for each item, one with instructions on how to return the product and the other with the return shipping label. Please follow the instructions on how to return the items. Once the items are received and processed the refund will be issued.  Please make sure that the correct return labels are used for each item or we will be unable to process the refunds.

Dirty English for Men by Juicy Couture - 3.4oz EDT:  shipping label using tracking # ***
8 Pairs: Betty Boop Polka-Dot Ruffle Hipster Panties: shipping label using tracking # *****
1 Carat Total Weight Genuine Black Diamond Studs in Sterling Silver:  shipping label using tracking #***

I have also processed an return merchandise request and return shipping label for the Chasse Wells Premier Ensoleillé Croc Satchel Tote.  This return will use the shipping label with the tracking # of ****.  Once the item is received and processed the refund will be issued.

In regards to your credit card number being saved by our billing processor, I was able to contact them and have it removed from their records.  Please log into your nomorerack account to confirm the card is no longer available for use your account.  I would also suggest that you change the password for you nomorerack account and do not share it with anyone including your husband and also that you do not choose the option to have your credit card saved again.  If you husband makes an unauthorized purchase using your account again we will be unable to allow any additional exceptions if the items are marked as final sale or are beyond the normal return time frame.

I hope that I have been able to resolve all of your concerns today.  If there is anything else I can do to assist you, please just let me know.

Regards,
*************

1 Carat Total Weight Genuine Black Diamond Studs in Sterling Silver
1 Carat Total Weight Genuine Black Diamond Studs in Sterling Silver

4/7/2014 Delivery Issues | Complaint Details Unavailable
4/6/2014 Problems with Product/Service | Complaint Details Unavailable
4/6/2014 Delivery Issues | Complaint Details Unavailable
4/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased Egyptian cotton sheets for $29.00 on Nomore Rack website. This was my first time shopping on their site.When they arrived they were not even cotton but 100% polyester! I contacted them and they said that they were "Egyptian cotton feel". This was not stated in their advertisement. I returned the item and requested that my credit card be credited. I never received a refund, so I contacted them. They stated that they never received the return. After much back and forth they said that they would give me a credit to their website. I did not want this but said ok. At a later date I tried to use the credit amount of $29.00 and I couldn't. I contacted them again and they said since I changed email addresses it was considered a different/new account and that they could not transfer the money into a new account. I explained that I am the same person that was originally issued the credit of $29.00 all that changed was my email address not me. I think this would be a common issue considering you are a web based merchant. They refused to give me the credit to use on their site. See the detailed information below: Thank you, ***** ******

Desired Settlement: I want a check issued in the amount of $29.00. I never want to shop at this site again.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *****.  I copied and pasted my email correspondence with Nomore Rack in case you need  further documentation.  

My original complaint with their product/advertising was that it was advertised as Egyptian cotton sheets and  arrived at my house as 100% polyester sheets. I contacted them and  they claimed that it was "Egyptian cotton feel"   So, it started out as deception at the beginning.  

Sincerely,
**********
 
 
 
 
 
 
 
 
1/**/14
To: Account Help
 
 
It is the same person me(***** ******)  that is owed the $29.00 credit.  The  only thing thathas changed is my email address....I am sure that this has occurred with other customers.  I am surprised that the solution is taking so long....
 

Date: Sun, ** Jan 2014 11:04:35 -0500
Subject: Re: I need to reactivate my account
From: ***
To: ****

Hello,

We do apologize for the inconvenience. Unfortunately we can't transfer credits from one account to another. I have forwarded your account for checking.

Regards,
****
Nomorerack Retail Group
*****************
On Fri, Jan **, 2014 at 7:30 PM, ********** <**********> wrote:
****,
Hi,  Ok  Can you please reactive my account?  My Charge card company never gave me a credit of $29.00.   I am still owed the $29.00.  So please update my account with the credit of $29.00 so I can spend it and be done with this.  Put the $29.00 amount on my current email address:  *************************
Do you want me to have American Express contact you with proof?  What date range are you looking for to prove I never received a credit?
 
Thanks,
*********


Date: Thu, ***Jan 2014 13:29:59 -0500
Subject: Re: I need to reactivate my account
From: **************
To: ************
Hello,

Thank you for the email. We do apologize for the concern on your account.  After further review the issue is being caused by a charge back that was filed. If a customer or financial institution files a dispute against payments to us and those payments are ultimately refunded, access to that Nomorerack account is disabled.

Regards,
*************
On Thu, Jan **, 2014 at 7:41 AM, ***** ****** <************************> wrote:
*Hi,  I need to reactivate my account and have my $29.00 credit appear when I check out.  
My old email:  ************************
MY NEW EMAIL:  ************************

Please advise on how I should proceed.  I have included all of my correspondence with Nomore rack below.

***** 


**** *, Jan ** 05:35 AM:

Hello *****,

Thank you for the email and details on your account concern.

We are very sorry for the inconvenience. Your account is indeed inactive. To have your account reviewed and reactivated please email**********

Regards,*

* **** A with Customer Care 
Nomorerack - Everything you love for lessYour request (********) has been received and is being reviewed by our support staff.


Due to the increased holiday shopping please allow 48 hours for a reply to your inquiry. We are very sorry for any inconvenience this may have caused you. Rest assured, all orders placed by December 9th and those marked as guaranteed delivery for Christmas on the deal page will be delivered no later than Christmas Eve.

To add additional comments, reply to this email or click the link below:
****************



***** ******, Jan **10:54 PM:

HI I am trying to use my credit of $29.00 and I am unable to. When I go to check out there is not credit amount that appears. I think the problem is that the credit was placed under my old email address "**************." which is now a closed email account. 
My current email address is "************************" So how do I proceed to use my credit of $29.00? Is there a way to chat with someone on the phone?
thank you,
*****


+ **, Dec **02:26:
Hello *****,

Thank you for writing in. Always here to help.

Kindly follow the steps below to apply your available credits to your order:

1. Select and click on desired item from the Daily deals.
2. Fill out your desired option for purchase (Example: Size, color, etc.)
3. Click on the "Buy Now" button and the Shopping Cart should appear on the screen.
4. Thoroughly review your order and enter a promo code if any.
5. If you have credits you can apply your credits by clicking the "Apply" button right next to "Submit Order" button.
6. You should see a confirmation message "Your credit was successfully applied"
7. Click on "Submit Order" button. You will be redirected to a confirmation/order summary page.

Please let me know if there is anything further I can do to assist you. At NoMoreRack, customer satisfaction is our main goal.

Regards,

+ ** with Customer Care 
Nomorerack - Everything you love for less


***** ******, Dec ** 05:04:
rom: ************************
To: ************************
Subject: No More Rack
Date: Thu, ** Se-p 2012 20:49:31 -0400

Please wait for a site operator to respond.
Chat InformationYou are now chatting with '****'
****: Welcome to Nomorerack live chat. Thank you for reaching out. How may I help you today?
you: *******.this is the order # I returned a set of sheets and have never recieived a credit on my visa
****: Thanks. Please wait for one moment while I look up your account.
you: ok ************************
****: Do you have a tracking # of the returned item?
you: no, I sent it United States Post office
****: We apologize for the inconvenience. If you have not received a refund from nomorerack until now, please send
****: We apologize for the inconvenience. If you have not received a refund from nomorerack until now, please send us the tracking number of the item you have sent back and we will gladly give you a credit for the full amount of this order. If you do not have the tracking number please contact your shipper and they should be able to provide one for returning the item. We appreciate your patience in this matter.
you: Well,3 of my friends also were lied to and bought your product...Egyptian cotton sheets that were actually 100% polyester!! Somehow, they have not recieved a credit either for their returns. I am going to contact the CT
ou: Well,3 of my friends also were lied to and bought your product...Egyptian cotton sheets that were actually 100% polyester!! Somehow, they have not recieved a credit either for their returns. I am going to contact the CT Better Business Department and tell my friends to do the same. First you lie in your advertising of a product and then you don't refund my money...I am contacting my Visa company now as well....
****: I apologize for the inconvenience. As per Nomorerack policy, we require any proof of return (tracking information of returned package) so that we can contact warehouse regarding the return.
ou: My visa company will not pay your company and I will alert them.. 
****: One moment please
****: We apologize for the inconvenience. After thoroughly checking the returned tracking information on our end. I have gone ahead and posted a refund of store credits into your account for the full purchase price of the item . Please do log in to verify that it has been successfully added. Please be advised, that for refund credits, there is no minimum purchase required or any other restrictions. You are free to use your credits however you please.
Chat InformationChat session has been terminated by the site operator.
You are not currently in a chat session.
You are not currently in a chat session.

 

Business Response:

Dear ***,

 

Due to the interactions you have had with customer service, it is believed that your account profile is fraudulent. Your account has been deactivated and set to fraudulent.

 

Best,

***

Business Response: Dear ****,

Upon reviewing your account, I see that on 9/**/12 a credit for this item was issued to your nomorerack account.  Around the same time,  a dispute was filed with your financial institution for the same charge.  Once a customer has filed a dispute their account is suspended.  This is the reason the credit was not available for your use.  As this charge is over 1.5 years old a refund to your original form of payment will not be possible.  The only way we would be able to refund this charge is via Paypal.  Please send me the email address associated with you Paypal account and I will send your refund there. 

Regards,
***

Consumer Response: Better Business Bureau:
*****,
Hi  That would be an acceptable way to resolve this dispute by transferring money into my Paypal account.  My email address associated with my Paypal account is   ******
Please contact me if you have any questions about the Paypal account.

 This is in reference to your complaint against NoMoreRack.com, Inc..  Your complaint was assigned ID #****.


MESSAGE FROM BUSINESS:

Dear *****

Upon reviewing your account, I see that on 9/**/12 a credit for this item was issued to your nomorerack account.  Around the same time,  a dispute was filed with your financial institution for the same charge.  Once a customer has filed a dispute their account is suspended.  This is the reason the credit was not available for your use.  As this charge is over 1.5 years old a refund to your original form of payment will not be possible.  The only way we would be able to refund this charge is via Paypal.  Please send me the email address associated with you Paypal account and I will send your refund there. 

Regards,
*****



I have reviewed the response made by the business in reference to complaint ID ****, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************



 

4/5/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
4/5/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an item from nomoreracks.com and didn’t like the product so I was returning it for a refund. When I first received the order there was no receipt or instruction on their return policy. I email there customer services dept and they sent me an email with a return from. At the same time I was returning another item from another company by MY MISTACKE I put the two return labels on the wrong packages. Two weeks went by and I hadn’t heard anything from either company. Finically the other company sent the item back stating wrong company which was fine, I just went and paid for the postage and handle myself and sent to the correct company and received my refund. I reached out to nomoreracks.com several times about why they have not returned the incorrect item back to me only to get an email stating (We would like to inform you that we are unable to reship the item you sent incorrectly to our vendor and also we are not liable for lost items per our FAQ. Please be advised that we have already made contact with the vendors and we have received the feedback.) I feel that they should have did the same as the other company (incorrect company return to sending) it has now been over a month and nothing has been done. This is a company that with every email states At NoMoreRacks, customer satisfaction is our main goal!...NOT Satisfied at all!!!!

Desired Settlement: I know that they have my item. How hard its to return?

Business Response: *** *******,

Unfortunately we are not responsible for wrong items sent to the vendor. On March **, 2014 a customer service representative informed you that we cannot return the item because it has not been located. I apologize for the inconvenience.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

So your vender doesn't scan all packages that come though... i find that hard to believe. 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *******



 

Business Response: Dear ******* *******,

Though our vendor had previously indicated they were unable to locate this item, I received and update today and they were able to find it.  In order to have the item returned, please send a prepaid shipping label to ***********************.  I will then forward the shipping label to our vendor and they will send the item back to you.  If there is anything else I can do to help you, please just let me know.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved. Although i feel i should not have to pay for shipping because all you have to is return to sender like the other company did.

Sincerely, 

******* *******



 

4/4/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I bought a tablet as a Christmas gift for my daughter from nomoracks .com ...she only had it for 15days the buttons fell of to switch it on and off ..this is a on line company ..and my first issue with I this company .. I really would like some help ..this wasn't supposed to break this fast..please assist!! Thank you!!!!

Desired Settlement: I'd like a new one ..not thinking it should have broke so fast it hasn't even been a month my daughter has it!! Thank you

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

[Your Answer Here]

 

They are giving me run around told me to mail tablet back and I have yet to here from them 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

************

Business Response: Dear *******,

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

Best,
********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here]

 

********* the order number...reference to tablet.. 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*******




 

Business Response: *******,

On March ***, 2014 a new item was shipped. Please see the tracking number below so you may track its progress.

*******

Best,
***

4/4/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: After purchasing several items from Nomorerack only to find out they are cheap imitations, defective, and or used, I returned- at my own expense- a pair of defective sunglasses and was given a store credit NOT a refund. So I had to find more items to use up the credit. I purchased a Nook book as a gift- supposedly brand new-only to discover after receiving it that it is marked "certified pre-owned". NOWHERE in the advertisement does it state used item. I complained to the company via email. They responded with "something must have happened during shipment", gave me a return authorization and a paid mailing label. When I requested a REFUND and not a store credit since I do not wish to shop there again I was told that since I used a store credit to purchase the item that is all I would receive back.

Desired Settlement: I request a $54.00 refund to my credit card. I ABSOLUTELY DO NOT WANT another store credit as I refuse to give my business to those who falsely advertise then refuse to refund.

Business Response: *** ******,

The "Barnes & Noble NOOK Simple Touch 2GB 6" E-Reader with GlowLight - Gray" was purchased utilizing in-store credits and $3 was paid using USD. On March **, 2014 a refund in the amount of $1.65 was refunded to your account for returning the Nook product.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

the Nook Book was falsely advertised as NEW and I paid $54.00 which is what I expect to be refunded. The fact that I had a store credit was due to having previously purchased damaged sunglasses for which Nomorerack would not give me a refund. I have requested via email that if they cannot refund my credit card they can send me a check as long as I receive a TOTAL REFUND OF $54.00.

  

 In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** ******




 

Business Response: Dear ******** ****** ******,

As requested I have removed the store credit and refunded the amount to your original form of payment.  Please allow 7 to 10 days for this refund to be reflected back onto your account.  If there is anything else I can do to assist you please just let me know.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that as long as the company actually performs this action, this resolution is satisfactory to me and the matter has been resolved. Otherwise I will reopen the complaint and move forward with further action. Thank you.

Sincerely,

******** ******



 

4/4/2014 Problems with Product/Service | Complaint Details Unavailable
4/4/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: After non delivery of one of the items on my order, I contacted and asked to cancel and refund due to length of time since my order. They immediately shipped another item without regard to my request to cancel. After contacting them they said to refuse the shipment which I did. Original order date was 10/**/2013. My request to cancel and send refund was made on 12-**-2013. I have made repeated requests for a refund of my $31.00 (29.00 purchase plus 2.00 shipping. Just get the same answers and non actions from customer service. Now I'm not getting even acknowledgements. I have all correspondence emails where these requests and their answers were made. I have continued to contact them for a refund since then with no results.

Desired Settlement: I would like to have my purchase price and shipping refunded. Item was $29.00 with $2.00 shipping.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID **********.

Sincerely,

***********

Business Response:

Dear *** ********,


I apologize for the inconvenience. The initial order and the delayed part of the order were both confirmed delivered to your address. Please see the confirmation links below. I would be happy to offer you a credit to NoMoreRack in the amount of $29 (the price of the comforter). If acceptable please email *** with the order number and a brief summary of the complaint and I will issue the credit.

 

Best,

****

Business Response: Dear ********,

As requested I have issued a direct payment in the amount of $31 to your Paypal Account as a refund. If there is anything else I can do to help you please just let me know.

Regards,
******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
*********



 

4/3/2014 Problems with Product/Service | Complaint Details Unavailable
4/3/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Nomorerack exercised a bait and switch. I ordered two advertised android tablet in specific colors. When I got an email two weeks later saying they were not shipping yet I requested to change address as I was moving. The declined request. my mom received our items and they were not what I ordered. I immediately contacted them and my mom returned them for me. I have in writing that they would refund my "original form of payment" they denied. I filed dispute with my credit card company. Nomorerack told them I never notified them. I have a mountain of evidence proving my complaint.

Desired Settlement: I feel that this company should have to apologize to every customer they have done this to, offer a gift and not be allowed to do business. They are FRAUD. They have so many customers left fighting for their money or correct purchase. Nomorerack needs to be investigated thoroughly and be made to comply with fair and ethical business practices.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,
*********

Business Response:

Dear ********,

 

Your initial order was placed on Novmeber ***, 2013 and confirmed delivered on December ** please see the confirmation link below. On December **, 2013 customer service generated a return shipping label and RMA. To date, the tablets have not been received by the vendor and therefore no refund can be issued.

 

*******

 

Best,

*****

Business Response: Dear *************

I'm very sorry that you received the incorrect tablets and also for the mix up in processing your refunds.  I have already removed the credits from your account and processed a refund for both items to your original form of payment.  Please allow 7 to 10 days for the refund to be reflected on your account.  If there is anything else I can do to assist you, please just let me know.

Regards,
********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID **********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
***********



 

4/3/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I feel that nomorerack.com in selling inferior products, passing them off as top of the line products. I purchased a watch for Christmas which became cloudy/misty within 30 days. I purchased a pair of boots on the same order which became separated from the sole within 30 days. I tried to reach out for a resolution but, they would not even discuss the inferior products they are selling. Both of these items were purchased as Christmas gifts. They were not opened until Dec ****and then within 30 days I experienced these issues. My issues did not fall within their very short return policy.

Desired Settlement: I would like to have the merchandise replaced or a full refund given.

Business Response: **********,

Your order was initially placed on December **, 2013. You first contacted customer service on February **, 2014, outside of our return policy period. Unfortunately the items are eligible for return, but I would be happy to offer you a $20 store credit for you to use in the future. Please email *********** and let me know if this an acceptable resolution and I will issue the credit.

Best,
********

4/3/2014 Problems with Product/Service | Complaint Details Unavailable
4/2/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Dear Gentlemen, Good moring! I am filing an official complaint of felony false advertising and felony fraud which is not out of character for this corporation. I am fililng this complaint to protect other consumers before I institute a law suit and persue civil lititigation. I have retained the product and all communication emails from this company for the district attorney office in New York City to persue criminal prosecution of felony fraud false advertising and felony fraud. I purchased a ********** tablet on line from the nomorerack.com corporation in New York City for the sum of $89.00 it was paid by my friend ******* ****** of ******** **** with a credit card for christmas present for her. What arrived was an unknown chinese tablet of name I never heard of before. It was literally an inferior piece of chinese garbage which you would have to see to fully understand. This was not the google tablet I ordered. I contacted the company telling them what happened. They assured me tha their vendor would rectify the situation to my satisfaction. What issued was a series of emails on a daily basis . They ultimately wanted a digital photograph of the computer tablet. I emailed it tto them. When they received trhe photographs I got an email back from them stating that any damaged or deffective item would have to be returned in 7-10 days. I answered their email stating that the computer tablet was neither deffective or damaged. I have collected enough evidence to institude a law suit and effectively persue insuing civil littigation. Ihave exhausted all my administrative optionsat this point in time. I would like you company to contact them directly as they responses will furthr provide evidence to the district attorneys office to persue felony fraud and felony false advertising charges against them. I would hope that the Better Business Bureau will act immediately and affectively to protect the consumers interests in a feduciary manner. Thanks so much for your help in this matter. Sincerely yours, ******* ** ********* ***** *************** ***** ************* ***** **************

Desired Settlement: In order to affectively persue this matter the Better Business Bureau must exhaust their administrative options. I have allready exhausted my administrative options and am ready to institude a law suit. I will need the Better Business Bureau to contact them and request that they send my friend ****** ****** the google tablet that they had advertised on their site for $89.00 . I believe they will refused to do this. This action will allow the Better Business Bureau to file an official complaint against them which will aid me in my insuing civil littigation and show the District Attorney Office in New York City that this Corporation was given all the opportunity to rectifiy this situation and refused. I will look forward to hearing from you. Thanks so much for your help in this matter. Sincerely yours, ******* ** ********* ***** *************** ***** ************* ***** **************

Business Response: *** ********,

You initially contacted customer service on January **, 2014 and customer service informed you that we do not have a record of your account in our system. Please provide the order number or provide a copy of the confirmation email you received once the order was placed. This could not be provided. You contacted NMR again on January ** and **, and the same information was asked of you. If you can, please respond to this complaint with a copy of that information so I may resolve your issue. If you cannot, I will consider this matter closed. 

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here]

Dear Better Business Bureau,

I contacted Nomore Rack and provided the email address ****************************

The customer service representative proceeded to email me requests that I provide them a

digital photograph of the merchandise showing what I received was not the google tablet that

they had advertised on their site for a price of $89.00. I have copies of all the emails I received from

the customer service representative along with the request for the digital photographs. I have assembled

this into a file. I would gladly forward a copy of these correspondences to the better business bureau as

they will have deffinative proof that I am telling the truth and have exhausted my administrative options before

persuing insuing civil littigation on the grounds of Felony fraud and felony false advertising.

The product that  I have received was a Kocaso model m9200  Jelly Beans android 4.2  talet built in China.  I will foward

a copy of the digital photograpsh of this unit which was delivered to ******* ****** at **** **** **** ***** * ******* **** *****. ******* ****** home telephone is ************,  cell phone *************

******* ****** paid for the tablet by a credit card.  We have a complete record of the transaction.

I have a record of all the emails sent to me by the Nomorerack.com customer service representative which will show the better

busines bureau that I am telling the truth. We have enough evidence to file a civil law suit against Nomorerack.com for felony fraud and false advertising.  I will personally forward a copy of the file to the New York District Attorneys office for him to file criminal charges against nomorerack.com as I am sure this behavior on their part in not out of character for this online merchant.  I am requesting that the better business bureau forward me an email address were I can email the files for their review.   I will look forward to hearing from you.  

Thanks so much for your help in this matter.

 

Sincerely yours,

******* ** ********* ***** *************** ***** ************* ***** **************

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* ********




 

Consumer Response:

Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

******* ********

 

Dear Gentlemen,

Good morning!

I have not received any correspondenc from the Nomorerack.com company or its agents since I filed the complaint with the better business bureau. I will be forwading you photographs and all correspondence from the Nomorerack.com company in a pdf format will prove beyond a reasonable doubt in a court of law that we are dealing with felony fraud and felony false advertising. I have the files on another computer but I will forward them to you today. I willl also forward these files to the District Attorney's office n New York City as they will have prosecutable case against Nomorerack.com.  I will be in communication with you shortly by email. Thanks so much for your help in this matter.

Sincerely yours,

******* ** ********* ***** *************** ***** ************* ***** **************

Business Response: Dear ******,

The return label would have been sent to ********'s email address since it is the email on file for this account.  I'm sorry if she did not receive it.  I have went ahead a attached a copy here also.  When the item is returned, please be sure to include the RMA number (*************) and the order number (************) on the outside of the package.  Once the return is received we will be more than happy to process a full refund for the item in question.

Regards,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ***************, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

********************




 

4/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a wall mount fireplace from nomorerack.com and within 5 days the product was not adequately working and the paneling began to come off. I contacted nomorerack via email because that appears to be the only way to contact them and they did email me a shipping label to send the product back to the vendor. I asked that the vendor ship a box to me because I had already gotten rid of the box the product came in. I continued to not receive an answer from nomorerack for a week. They informed me that this had been given to their escalation team, whom I have never heard from. Also, when I requested to get the vendor's information nomorerack simply ignored the request repeatedly. I have yet to hear anything since February ***, 2014. This is by far the worst experience I have ever had with a "customer service team."

Desired Settlement: I would like to receive a box from the vendor to ship their product back in order to receive a full refund because the product failed to work after 5 days and the appearance became noticeably altered from the product being defective and of poor quality.

Business Response:

Dear **********,

 

On January **, 2014, and RMA and return shipping label was generated so you may return the item for a replacement. To date, the package has not been received by the vendor, and therefore no replacement item was shipped. 

 

Best,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I did receive the shipping label and then contacted the business right away to see if the vendor will mail a box to ship the product back. Finally after a month of trying numerous times to get an answer to this I was told that I could not return it. This is unacceptable customer service. By this time the label was expired.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,
***************



 

Business Response: ***********,

The shipping label was sent to your email address and is included here. Please contact customer service and let them know you are returning the product.

---------- Forwarded message ----------
From: nomorerack <*******>
Date: Tue, Mar **, 2014 at 3:56 PM
Subject: USPS Return Label
To:


**** This is a post-only message. Please do not respond. **** 

Dear****************, 
Attached is your Merchant Returns Label, with mailing instructions included. This email was automatically generated by the US Postal Service at the shipper's request.  Any reply to this email will not be received by the USPS or shipper. The USPS has not collected or retained any personal information that would identify you or your label request from this email.

Thank You, ************ (mailed to: ) 

USPS Tracking Number: *********


Best,
*****

4/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On June **,2013 I ordered a Zeepad 9XN Google Android 4.1, 1.2 GHz 8 GB Tablet with External Keyboard Case from No More Rack. I received my product several weeks later after being out of my home area for a period of time. It was immediately apparent that the product received was defective: it did not hold its charge and had to be constantly plugged in in order to operate. I contacted NoMoreRack customer service for instructions for a return and refund. They issued a Return Authorization # and the item was returned as directed, with assurance that a full refund ($113.82) would be issued to my Citi MC account,, along with reimbursement of the return postage of $13.58. Communications with NMR continued on 8/**, 9/**, 9/**,11/**, 12/**, 12/** with assurances, but no resolution for the refund or postage reimbursement. (I have copies of most of my emails to NMR) Looking for this refund to become a reality.

Desired Settlement: The assured full refund of $113.82 for the returned merchandise, plus the promised reimbursement of postal cost of $13.58~~for both of which I have receipts, would be the desired outcome. If any copies of emails or receipts would be helpful, I'll be happy to fax copies to you. Thanking you in advance for your efforts in my behalf~~****** ******

Business Response: **** ******,

 
The initial order was placed on 6/**/13 and our system will not allow refunds to be issued at this time. Please email ************ your order number, a brief summary of your issue, the name and email address of your pay pal account AND the return tracking number of the product you returned. Once I confirm that the product was returned, a full refund will be issued to your pay pal account. I apologize for the delay. 

Thank You

-***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ************, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****

From: ******[*********]
Sent: Monday, March **, 2014 4:04 PM
To: Inquiry
Subject: Re: Complaint ID # ***

 

March ***, 2014

 

Dear Staff:

 

ID # *******

 

FYI:  Upon receipt of your instruction in my email box today, I responded with all of the asked for information via email to No More Rack for their review and hopefully the processing of my refund and postage reimbursement.  Appreciating your prompt response, I am~~

 

gratefully yours,

********

***********



 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID **********. I have been notified by No More Rack that the full purchase price of my defective item has been deposited to my Pay Pal account.  I find that this resolution is satisfactory to me and the matter has been resolved.

I appreciate the good work BBB does on the consumer's behalf.  Thank you!

Sincerely,

***********



 

4/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The merchandise arrived with $13.37 postage due - they mislabeled the postage. I tried to contact the company numerous times both by email and by telephone (their phone does not answer and tells you to email) - they told me to pay the postage due and they would credit my account for the amount I over paid for the item. They failed to credit my credit card account. Now they refuse to respond to my requests.

Desired Settlement: Credit my credit card for the amount of the postage due that was as result of their shipping error.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

**** *******

Business Response:

Dear ********

 

I apologize for the inconvenience. On January **, 2014 customer service asked you to provide your pay pal information so a refund can be issued. Pay pal is the only way to issue this refund. Please email ********************** with your order number, the name and email address associated with your pay pal account and short summary of your issue, I will issue a refund for $13.37 for the shipping costs. Thank you.

 

Best,

***

Business Response: Dear *********,

Due to the length of time that has passed from the initial order, pay pal is the only option. Please email******** the order number, a brief summary of the complaint, the name and email address of your pay pal account, and I will issue you the refund in the amount of $13.87 for additional postage. 

Best,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ***************, and have determined that my complaint has NOT been resolved because:

This response is incredibly offensive.  You make it sound as if I did not report this issue in a timely manner.  It took over one month to receive my order, therefore I was no longer "protected" by your order protection warranty company.  I placed the order in early December and did not receive it until the first week of January!!!! I attempted to contact you numerous times by telephone and by email immediately upon being notified by the post office that there was postage due and I received not response from your company.  It does not surprise me that the BBB has given you an F rating - you deserve it!

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*******************




 

4/1/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I began purchasing product 1/**/13. !st off the company sent me the wrong tablet, instead of a 7" they sent a 4". I called the Customer Service dept. & I returned the tablet as instructed by a customer service rep, along with other items I was told to place in the same box, two chains. I also sent the copy of the return receipt via email back to the company, which they confirmed receipt of. On 1/***/13 I had not received my refund of the items returned. I ordered another chain of heavier quality to which I kept. For all items I purchased I used my Bank of America account debit Visa card. After several calls to their customer service line & e-mails I received a credit on my No More Rack account instead of back to my Bank of America account, in the amount of $93.00 dollar instead of the $103.00 I spent + shipping fees of $9.15 & returned. I called the company again & had the rep. review to see why I did not get my full refund & why I did not get it returned to my original account of purchase, Bank of America. The rep. stated he would look into it and e-mail me back. Instead of insisting on my refund & never purchasing from them again I trusted them & placed another order for a 10" Google tablet & case on 3/**/13 for a total of $211.00 dollars & used the $93.00 dollar credit toward the purchase. I received an additional $19.15 in credit for one of the chains I returned & the return postage I paid out but still had a $10.00 credit not received, so I called again & spoke with another rep who stated he would look into it & get back with me. On 3/**/13 I purchased a keyboard in case for $31.00 dollars & used the credit for $19.15. I received the tablet, charged it & worked on it for about 2 hours & when I tried to use it the next day it turned on, froze up & then nothing. I called the company again & was told I would be e-mailed an RMA number for each item I need to return. I was returning the tablet, case & keyboard case. I received the e-mails & each item had to be returned to a different location so the shipping fees totaled $16.80. To this point I have spent $365.00 (includes $10.00 for chain I kept & $10.00 for headset I kept) total of $345.00 outstanding, plus the shipping return fees of $16.80 + $9.15=$25.95 + $345.00= $370.95 & at that point had received a No More Rack account credit for $93.00 + $10.00 for product & $9.15 for shipping fees, a total of $112.15. I received a cash refund back to my Bank of America acct. on 5/28/13 for $118.00 but they owed me a refund of $370.95. Remaining refund outstanding is still $252.95. I was told that everything but shipping fees would be or could be refunded back to the original source used for purchase, which was my Bank of America acct. so I should have a No More Rack acct. credit in the amount of $25.95. So $252.95 minus $25.95 leaves a remaining refund balance due of $227.00 to my Bank of America acct. In May I received a No More Rack acct. credit of $13.00 for one of the 1st chains I purchased, to which I used the credit on 5/**/13 to purchase 2 crosses with chains & a rope chain, all to which I kept. This should leave me a No More Rack acct. credit of $12.95 & a cash credit back to my Bank of America acct. for $227.00. I spoke with a customer service *******, ***** @ ***** today, 11/***/13 who told me it has been too long since I purchased to receive a cash refund for returned products & that all that would be owed to me would be $93.00 on my No More Rack acct because that is the credit I used for my purchase. All I did was repeat the same thing I have been talking to them about for months that I purchased the original products with my Bank of America acct visa & that is where the refund needs to been refunded to. I was told to send another e-mail to their customer service line & explain what I want from them, she couldn't help me anymore. All they talk about in their e-mails is customer satisfaction is their goal, they'll look into it, they need more information, etc..

Desired Settlement: I want what is due back to me which is $227.00 cash into my Bank of America acct & a No More Rack credit for $12.95, as soon as possible.

Business Response:

************

 

Since it is past 120 days since these purchases, any refund will have to be processed to a PayPal account. If you do not have a PayPal account, it is free and secure to create one. We just need the name and email associated with the account. After looking at your Nomorerack account, I see that the same return tracking number was provided for each return. Please attach copies of your return receipts so I can sort out the correct amount of everything that was returned, plus the shipping and handling. Thank you. We apologize for the inconvenience.

 

Best,

*****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**********




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ***********, and have determined that my complaint has NOT been resolved because: They have not refunded back to my account the money owed to me as per verification I sent to you in the last correspondence. They do owe me the amount for account credit for postage paid to return products as they listed but the only refund they have given to me was $118 back in May ***, 2013 & that is the extent of what they have returned to me other than the other things I already sent to you. I still need & want my full refunds not yet paid.

 

[Your Answer Here]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

************




 

Business Response: ************,

To date, you have not emailed me the information requested and therefore no further action can be taken on your account.

Best,
****

4/1/2014 Billing/Collection Issues | Complaint Details Unavailable
4/1/2014 Billing/Collection Issues | Complaint Details Unavailable
4/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a 7 inch tablet from www.nomorerack.com for my daughter for Christmas. I ordered it several weeks early to avoid any delays and ensure it was not late for Christmas. One day after Christmas the tablet stopped working and was told by the customer service department at NoMoreRack.com that it was past the 14 day window and they would not accept the item back. The suggested I call the manufacturer. I have called on 3 different occasions and each time I have been on hold for over 30 minutes and then the call is disconnected.

Desired Settlement: I would like my money refunded and I will be happy to ship the item back in the original packaging that it was shipped to my house.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ********.
Please help me get my money back.
Sincerely,

**********

Business Response:

Dear *******,

 

The product fell outside NoMoreRacks return policy, but if the product is defective, it is eligible for return/refund through the manufacturers warranty. Please contact them for further assistance,

 

Our vendor confirmed that the item is under warranty. Please call or fill out your information at ******************************* ******

 

Best,

*****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *********, and have determined that my complaint has NOT been resolved because:

 

 

 

 

This complaint has not been resolved.  I am only asking that that I receive a refund for this merchandise that did not work.  Nobody has contacted me.  I would ask that you continue to work on this case.

 


Sincerely,

*************




 

Business Response: **************,

I apologize, but the product is a final sale item and is therefore ineligible for a return. The product is covered under a manufacterer warranty, please contact them for further assistance.

Please call or fill out your information at ************* for assistance. Toll free number is ###-###-####. Open M_F, 9:30am-6pm EST. 

Best,
***********

4/1/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
4/1/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: In January 2014 I ordered an item from NoMoreRack.com, and it was not delivered. It was attempted to be delivered to an older address in Washington state (an address I had NEVER shipped anything to from NMR) and when the item could not be shipped, it was returned to the manufacturers. AFTER I filed a complaint with NMR, I received a "notification" that my item could not be delivered. They credited my account for the item, and in February 2014 I proceeded to use that credit to purchase 2 more items. Shortly after, one of the items was delivered to my correct address in Illinois, but the other item was inexplicably shipped to New Jersey. I filed another complaint with NMR, and they did not explain why it had been shipped to New Jersey (a state I have never lived in, or visited. I don't even know anyone who lives there) but they could not reship the item. Again, my account was credited. A few weeks later I received a customer service e-mail asking me to rate the item I had purchased--the item I had never received! Finally I used the last credit to my account, making my THIRD transaction within 6 weeks, and approximately 2 weeks later the item arrived. The final item, however, was the wrong color. I compared the item to its photo on the website, because the listing was still there, and while the colors were fairly similar it was clearly a misrepresentation. I will not be filing another complaint with NoMoreRack, but rather I will file my complaint here so that other people might know that this business is NOT worth your time! I'm a young person, I know how to use the Internet, so I'm not just some middle-aged woman who should expect to be swindled by online retailers. This sort of business is not acceptable and should not be tolerated. NoMoreRack should improve their business and take care of their customers and TELL them when and why things go wrong, or they should be taken off the market for good.

Desired Settlement: NoMoreRack offers their customers great deals on all sorts of random merchandise, but when things go wrong they don't do much to fix the problem, and if they DO fix the problem, they never explain what went wrong. Someone is not doing their job correctly. I would like an apology from the company AND an explanation as to why my second order went to the wrong state, and I want to know that they reprimanded whoever was in charge of sending that order. I want to know that this won't happen again to anyone else.

Business Response: *** ****,

I apologize for the inconvenience, one of our vendors experienced a shipping problem and the persons involved have been identified.


Best,
***


4/1/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a tablet for my daughter for Christmas and after only a month it stopped working, I have contacted this company several times and they sent me to another web page and a phone number that does not work, it only sends me to another web page. All I wanted was a replacement tablet and I have gotten no where with this place. Now I'm stuck with a broken tablet no answers and a child who is very upset.

Desired Settlement: I would like a refund but that credit card is no longer active.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

*******

Business Response:

Dear ****,

 

Your initial order was placed on December **, 2013 and confirmed received on December **, 2013. Please see the confirmation link below. You initially contacted customer service on January **, 2014, outside our return policy period.  Customer service provided the information to contact the manufacturer for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

 

*********

 

Please call or fill out your information at ***** for assistance. Toll free number is ******. Open M_F, 9:30am-6pm EST.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID#* **********, and have determined that my complaint has NOT been resolved because:

 

 

I did what nomorerack asked and contacted the other company and they are telling me that they can not help me I need to contact nomorerack.com to get this resolved, Im getting the run arounds with both companies

 

 

Sincerely,

***********




 

Business Response: ***********,

I just tried contacting the manufacturer and was put in contact with an agent. Please try again, they will be able to assist you with a replacement or refund since the product is still under warranty.
Please call or fill out your information at ********** for assistance. Toll free number is ###-###-####. Open M_F, 9:30am-6pm EST.

Best,
*******

4/1/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/1/2014 Problems with Product/Service | Complaint Details Unavailable
4/1/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
4/1/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I returned 2 watches that I purchased in December due to the product looking poorly cheap to where I would be embarrassed to give as a Christmas gift. I still have not received my refund back from the product. I have tried 3 times to reach out to NOMORERACK.com for a refund and they have failed to do so.

Desired Settlement: I expect a full refund back. I will no longer be doing business with this type of company that provides cheap product and very poor customer service.

Business Response: *********,

On December ***, 2013 a store credit was issued to your account in the amount of $24. On December **, 2013 and January **, 2014, RMA and return instructions were provided to you. Please follow the instructions provided if you would like to return the item. Thank you.

Best,
************

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I shipped the package back to the company and provided the tracking number. I do not want the credit on my nomorerack ascot because Iwill not be ddoing business with  the company. I expect the refund back to my checking account to in which I paid. The items were return d. 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**************




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 

The point in my complaint is that I returned my order and never received my refund. The fact that I continue to have to repeat what I've already stated is why there's so many unhappy customers that did business with your company. I listed the tracking number in my complaint like I was informed to do. Why not put more effort in your response then a generic response? I already sent the package and need my refund from your ridiculous company. It's now the principle in the matter.  

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,
************




 

Business Response: *************,

If you returned the product, provide me with the return tracking number so I may issue the refund.

Best,
*******

4/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought a tablet from the company, and it broke 6 or 7 months later. I requested information on exchange or where to send it to replace it or repair it and **** * from the company said I needed to contact the company that made the tablet. But no information from the company is in the owners manual which beside the paper stating the instructions for first time use was the only paperwork that came with it. I imagine the companies name was on the box, but I didn't keep the box. So nomorerack has sent me emails saying the issue is resolved, but I cant even log in to see the resolution, and although I have asked for email resets this hasn't even happened. The email just says that there is a resolution, but I cant get to the resolution, and nomorerack has bailed on the product that they sold to me, although the booklet that came with the product said to contact whomever distributed the product, So, I have a useless warranty, because I don't even now where to send this useless tablet, and nomorerack says its not their problem.

Desired Settlement: I want ****** to be fired, and the customer service department needs a complete overhaul, and restructuring so that this crap doesn't happen anymore.

Business Response: *** *******,

On February **, 2014 you were informed that the return shipping charges would be $10. Please contact NoMoreRack customer service if you would like to proceed with the vendor. Thank you.

Best,
******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

No more rack, now says, that I have to pay for shipping, and that I need to pay the vendor for the shipping, so when I asked for the name of the vendor, they wouldn't tell me the name of the vendor, and they said they could not pass out the info for their vendors, but they still want me to pay 10.00 for shipping via my credit card, to some company I am not allowed to know the name of.

 

On Wednesday, February **, 2014 7:47 AM, *****<**********> wrote:

Actually yes I have had contact with the company, I received an email giving me directions to send it to the tablet vendor. It cost me ten dollars to send the tablet to California, and yesterday I got an email that said I had to pay for return shipping, and would I either email a shipping label or give them my CC info for this. I stated that this was ridiculous, I still didn't know who this company was. When I shipped it back it was to a company that I still don't know the name of because the address was to "returns" and a suite number in California. nomorerack still wont tell me the name of the vendor, they've just acted as a go between myself and this nameless vendor/company.

 

 

 


Sincerely,

****************




 

4/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a 6 pack of leggings for $29. They were each individually packaged. I noticed a very strong odor of oil even through the plastic and when I removed each pair of leggings the smell was extremely strong. The delivery box had no paperwork of any kind inside with return policy or a packing slip. I decided I would wash the leggings figuring the smell would disappear. It didn't. I contacted the company by email telling them of my problem. There response was that because the articles were washed they wouldn't accept them as a return and then gave me the return policy. I then received an email from Nomorerack ( I'm sure because of my negativity) to see if they could do anything for me. I was again told that because the articles were washed, they couldn't help me. They then came back and said that they would like to offer me a $5 credit toward a future purchase. I told them to keep their lousy $5, that I would never order from them again and wouldn't recommend them to anyone else. I have 6 pair of leggings that are in my basement after having been washed 10 times that I can't wear and cost me $29. Needless to say, I am not a very happy person. I will tell you that I also ordered a couple of other things at the same time; delivery on a different day, that were fine.

Desired Settlement: I would like them to refund the $29

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ************.

Sincerely,

**************

Business Response:

Dear ********,

 

Your initial order was placed on November ***, 2013 and you contacted the company on December **, 2013, outside of our return policy. Customer service informed you that since the product had been washed, it is no longer eligible for a return. They also issued you a $5 credit for the inconvenience.

 

Best,

********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *********, and have determined that my complaint has NOT been resolved because:


  Nomorerack has a 30 day return policy  and my contact with them was within that time frame, as seen on their response.  There was nothing in the package that told me the return policy in regard to washing the clothing or the time frame for returns.  I didn't find that out until I received something else I ordered from them (that had paperwork that stated the return policy).  Yes, I was given a $5 credit to my account, which is of little satisfaction, since I paid $29 for their substandard product.  It was a slap in the face.  I have washed the leggings at least another 10 times since my complaint to the BBB and they still have the odor!

[Your Answer Here]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******************




 

Business Response: ******************

NMR does not have a 30 day return policy. Please see our FAQs for complete and accurate information. As previously stated, the items were washed and you contacted customer service outside the return policy. A refund will not be issued.

***************

Best,
********

4/1/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: No delivery of item order

Desired Settlement: **** *****?Nomorerack Your company are very irresponsible and you do not back your sales or your customers. I WILL NEVER BUY FROM YOU ANYMORE! Like · · 52 minutes ago near Miami, FL · IAm ******* ***** likes this. Nomorerack Hi ****, thank you for the comment. Customer service is a top priority at Nomorerack and we want to turn your experience around. We will have a customer relations agent reaching out to you via email linked to the order today. We value your shopping experience. If you require further assistance, please let us know by sending us a private message here on ********. Have a great day! Like · Reply · 44 minutes ago **** ***** I have try to deal with your customer service for the last 2 weeks and all I get is the run around and excuses... No acctions. Like · 42 minutes ago Nomorerack Our sincere apology for the experience you had with us ****. We will be sure to handle this. We thank you for patience and understanding on this matter. Thanks Like · 11 minutes ago **** ***** Well, I just got the same can answer, to wait 2 or 3 weeks before it gets here. I guess that they guys sending tis answer doesn't do the math and see that the item was shipped a month ago (4 weeks ago) more than 2 to 3 weeks.....The **** of January. Like · 6 minutes ago

Business Response: *** *****,

Both items were confirmed delivered. Please see the tracking confirmation links below.

*****************************************************************************

************************************************************************

Best,
***

4/1/2014 Problems with Product/Service | Complaint Details Unavailable
4/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased multiple items from this company. Items do not work properly. I have tried to call and can not get threw. I therefore have send 6 emails. It states a return email would be given within 24hours. I have yet to get any email response. I am wanting a full refund and no longer a replacement. I am upset at this point.

Desired Settlement: Would like a refund

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID **********.

Sincerely,

******************

Business Response:

Dear *** ***************,

 

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have been contacting the company for weeks! And sent 6-7 emails with no response! The tables are not working since my kids opened them on Christmas Day!!! I want my money back!!!!! [Your Answer Here]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*************




 

Business Response: *** ********-******,

Order #******** consisted of the "MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories". The order was placed on November ***, 2013 and confirmed delivered on December **, 2013.

Order #11395828 consisted of the "DOOBALLO Women's Tall Slouchy Buckle Wedge Boots - Assorted Colors" and the "MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC with Accessories". The order was placed on December **, 2013 and confirmed delivered on December **and **, 2013. You contacted customer service on December **, 2013, outside of our return policy. The product is covered under a manufacturer warranty and is eligible for a refund/repair/replacement. Please contact the manufacturer. for further assistance. 

Please call or fill out your information at ********************* for assistance. Toll free number is ###-###-####. Open M_F, 9:30am-6pm EST.

Best,
********

4/1/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
4/1/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
4/1/2014 Billing/Collection Issues | Complaint Details Unavailable
3/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have bought 3 tablets, complained about all 3, sent 2 back, because for the 3rd one I never got an RMA to send back. I did this within 24 hours of receiving them. I have been told 59.00 twice now of it would be credited to my card, it has not been. I refuse to buy anything from you guys again, for one the tablets we did purchase is junk, for to you all keep giving me a big run around on the returns and will not send me a RMA to send the other tablet back, The tablet will not charge and I refuse to go buy a charger when the one that came with it should be charging the tablet. I will be reporting you all to the BBB, I am done dealing with a company who refuses to treat their customers the proper way. I ordered these before Christmas, it took over 2 weeks to get them and then my kids couldn't even use them because they wasn't in working condition. I want ALL my money returned to my card within the next 24 hours, not just the 59.00, I paid 112.00 for table ts that are non functional. Dec **, 2013 Payment To Nomorerack.com, Inc. Completed Details Payment To Nomorerack.com, Inc. ***************** -$112.00 $0.00 -$112.00 USD * ****** **, Feb ** 04:07 PM: Hello *****, Thank you for writing in. Always here to help. I understand your concern regarding this matter, I am reviewing your account, I have gone ahead and issued a refund of $59.00 in account. Kindly allow your financial institution to post the funds in accordance to their applicable standard posting time which may take up to a maximum of 3-7 business days. Again, we apologize for any inconvenience this may have brought you. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * ******* with Customer Care Nomorerack - Everything you love for less Hello *****, Thank you for writing in. Always here to help. Upon reviewing your account, you originally issued with $61 in your account for the previous order 10-Piece Set: Zeepad Google Android 4.2 1.5GHz 4GB 7" Tablet Bundle and that was amounting to $61 then you used the credits to purchase MID Google Android 4.2 1.2GHz 4GB 7" Tablet PC with Accessories amounting for $ 59.00. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * ****** B with Customer Care Nomorerack - Everything you love for less

Desired Settlement: I just want my money refunded to me so I can go elsewhere and get tablets for my kids, ones I know that we won't have problems with.

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because: We had 2 junk tablets, not just one

[Your Answer Here]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************

Business Response:

Dear ********

 

On February ***, 2014, a refund in the amount of $59 was issued to your pay pal account. Customer service also issued a store credit in the amount of $59 that has been utilized by you. 

 

Best,

******

3/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed 2 seperate orders for : MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories using email address *************************** One for 59.99 and the other for 39.99. The both arrived and failed to charge properly. We requested a refund and shipped the items back as instructed. We have not received a refund to the original purchasing cc at all. There is no phone number for the company to reach out to them. Only an email address. I've been emailing them looking for the refund and the have stopped responding to my emails.

Desired Settlement: I just want my purchase refunded to the original cc used. in the amount of 99.98 which is the total purchase amount for the 2 tablets.

Business Response:

Dear ***

On January **, 2014 a refund in the amount of $59 was issued to your account. 

On January **, 2014 a refund in the amount of $39 was issued to your account. 

 

Best,

****

3/31/2014 Problems with Product/Service | Complaint Details Unavailable
3/31/2014 Billing/Collection Issues | Complaint Details Unavailable
3/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered three pairs of earrings as gifts (they needed to be identical, as they are for my bridesmaids) and they only sent one, with no indication of what happened to the other two. When I emailed them, they assured me I would be getting them soon. Then, weeks later, they told me they had run out of the earrings and would give me a store credit for the two I had not received. After much arguing, I got them to refund my money for the two pairs instead of giving me a store credit that I had no intention of using after my disappointing first experience. That is resolved. HOWEVER, they refuse to pay for the return shipping for the pair of earrings they sent me, which are useless to me, since I need three matching pairs for my girls. They say that their policy is to only offer return shipping for free if they send something that is different from what I ordered, but refuse to admit that ONE is different from THREE. General business practice when you cannot fulfill an order in its entirety is to inform the customer and see if they want to cancel the order, NOT to send them part of the order, which is useless without the missing parts, and then try to charge them OVER A THIRD OF THE PRICE of the earrings to try to return them. If they had told me they could not fulfill my order and sent me no earrings, we would not have a problem. I would be disappointed, but that's it. But sticking me with these earrings that are useless to me on their own and refusing to accept that they made an error is just terrible customer service.

Desired Settlement: Nomorerack should pay for the return shipping for the earrings I want to send back. I should not have to give this business ANY money for their failure to deliver my order.

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

They refuse to pay the return shipping costs for the earrings.

Sincerely,

***** ***********

Business Response:

Dear *** ***********,

 

On January **, 2014 a refund was issued in the amount of $22 for two pairs of earrings. On January **, 2014 an RMA was also created so you may return the ** earring pair for a refund, but it was not returned because you did not want to pay for the return shipping. A refund cannot be issued if we do not receive the product back. Customer service also issued you a $5 credit for the inconvenience.

 

Best,

*****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *********, and have determined that my complaint has NOT been resolved because:

I should not have to pay return shipping on a product that was sent to me that should not have been.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

********




 

Business Response: ****************,

On January **, 2014 you placed an order for 3 pairs of earrings and therefore the product should have been delivered. If you would like to receive a refund the 3rd pair of earrings, please return them to the vendor. If you do not wish to pay for the return shipping, than no refund can be issued and I will consider this matter closed.

Best,
***


3/29/2014 Problems with Product/Service | Complaint Details Unavailable
3/29/2014 Problems with Product/Service | Complaint Details Unavailable
3/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a tablet from nomorerack.com. I could have sworn I was buying a new tablet, roughly six months after we got the tablet, it quit. I was told by nomorerack that they could do nothing, but that they could send the problem onto the vendor because the tablet is under warranty. They would not tell me who the vendor is, I had to send the tablet back at my cost to this vendor in California, and I had to purchase shipping to get the tablet or its replacement back. I sent the prepaid shipping label to nomorerack via email, and they said the vendor would be contacting me, that was two weeks ago, I am now out of the cost of the tablet and an additional 20.00 for shipping to and from this vendor in California. FYI when I reverse looked up the address on ************** that site said the address was fake, because no one is listed for that address.

Desired Settlement: I want a replacement and a refund for all of the shipping costs, 20.00 to and from this non address in California.

Business Response: *** *******,

Your intial order was placed on July **, 2013. You initially contacted customer service on January **, 2014, outside of our return shipping policy period. On January **, 2013 customer service informed you that the product is still under warranty and you can send it to the vendor for repair or replacement. Customer service stated, "order Zeepad Google Android 4.1 OS 1.5GHz 4G 7" Tablet PC with Accessories/ Color: Black Please be advised that we have already made contact with the vendors and we have received the feedback. We will authorize the return of this item for a replacement. Please insert a note "For Replacement" and ship it back using USPS First Class Mail and provide to us the return tracking number once shipped. Please do note that this is a warranty claim and NoMoreRack does not cover any postage it may incur, we would also advise to send a prepaid shipping label to send the fixed/replacement tablet back to you. RETURNS DEPARTMENT **** **** * ******* ** ********* ***** ** *****" On February **, 2014 customer service informed you that the vendor is about to send a new product and the return shipping will be $12. On February **, 2014 you stated that you created a return shipping label and sent it to the vendor, but the vendor has not received it. Please provide a copy of the return shipping label here and I will ensure that the vendor receives it.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here]

 No the vendor stated that the return shipping would be 10.00 dollars, the usps does not print random 10.00 shipping labels. I asked for the shipping packages weight and the size of the package, I got the weight but not the size of the package. I purchased a shipping label based on the weight of the package, and emailed it back to nomorerack.com as I was instructed, and I heard nothing until I was told by nomorerack that the vendor needed to talk to me, I provided my contact information and the vendor never contacted me.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *******




 

Business Response: *** *******,

Please provide me with a copy of the shipping label through BBB.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here]

 

 she has now recived the shipping label twice, and the business has had it physically mailed to them. We just got the tablet replacement yesterday.

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *******




 

3/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been trying to return shoddy merchandise ordered thru the web site and have not gotten a valid respond. I have been asking repeatedly for an address to return the shoddy merchandise and have been ignored. When I call the "customer service" number, I receive varying messages from "we're not open" (even though they advertise as 24 hour service) to "we cannot accept phone calls."

Desired Settlement: Full credit card refund of $42.

Business Response:

*** *******,

 

Customer service responded to your return request. They asked you to provide a reason for the returns. Once they receive your response, they issue you an RMA# and provide a return address.  Due to the busy holiday season, they are responding by email. We apologize for the inconvenience.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

I have provided explanations on the following dates and these explanations have been ignored:

Examples as follows:

Dec **, 2013--  "The items are not what I expected. "

December **, 2013:  "The items are not what I expected. There are no labels or instructions. "

Dec **: " I am incredibly disappointed with this product."

Dec **th: " I am very disappointed in the product and would like my money back. "

December 17th:  "Where can I send this defective, cheap, unlabeled product for a full credit?"

Each time, my explanations have been ignored.  



 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

********* *******




 

Business Response: *** *******,

What is the tracking number associated with this return shipment?

Best,
***

Consumer Response: I do not have the number.  I have already provided it in the past.  I am done with this company and with this useless 3+ month complaint process.

3/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 4 Lil Rider battery powered bikes from this company as Christmas gifts. This means the bikes had to be purchased early to be there as a Christmas gift. Upon assembly of the bikes, all 4 bikes were defective. They all had electrical issues which would not allow the bikes to work properly. Wires were disconnected or missing. There were also other missing parts. When I called customer service I was told the return policywas 7 - 14 days. I explained that these were Christmas gifts and that there should be an exception at Christmas time. I was told that they could not help me. Therefore I have 4 bikes that doesn't work and out of my hard earned money!

Desired Settlement: I would like to return the defective items for a refund.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

********

Business Response:

Dear ******,

 

Please provide me with the order number associated with this complaint so I may better assist you. Thank you.

 

Best,

********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I no longer have the customer numbers to the products. When I talked to No more racks customer service agent he looked it up with my name. He stated it see in the system that I purchased 4 Lil Rider Bikes. I dont see why that person can't do the same.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*************




 

Business Response:

Dear *** *****,

 

I will need the order numbers to better assist you, they will be on the confirmation email sent by NoMoreRack. I can only locate 3 bicycles, which were ordered on October **, 2013 and November **, 2013. You contacted customer service once on January *, 2014 stating that all 4 toys are defective and missing parts, but did not state what was wrong with the items. Unfortunately the items are outside our return policy and is ineligible for return.

 

Best,

***

3/28/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: On November *** I purchased two items from NoMoreRack. The items I purchased were (2) Motorola Sweatproof Bluetooth Wireless Stereo Headphones that added up to $78.00(Order #********) . I received the headphones on November ****. They were not what I'd hoped for. I contacted NoMoreRack to return the headphones. I was helped by a *** named, ******* ** on November ****. She emailed me the return address and I sent back the headphones on November ****. I still have not received my credit of $78.00. I written NoMoreRack several time requesting my credit. All I get are standard emails back asking that I please allow two weeks for my credit. Or, I get an email stating their looking into the matter and need to check with the warehouse. It's been nearly two months and I feel I'm getting the run around with their customer service department. I simply would like my $78.00 credit added back to my bank account.

Desired Settlement: As I stated earlier, I would simply like my $78.00 credit returned to my bank account.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

***** ********

Business Response:

Dear *** *******,

 

Please provide me the tracking number for the return shipment. If I can confirm that the product was returned to the warehouse, I will issue a refund in the amount of $78 for the headphones. Thank you.

 

Best,

***

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ****.

Sincerely,

***************

Business Response:

Dear *** ********,

 

Your initial order was placed on November *, 2013 and confirmed delivered on November *, 2013. On November **, 2013, customer service issued you an RMA so you may return the item, but this RMA was not utilized. NoMoreRack did send your order to you with a tracking number, please see the link below. A tracking ensures both parties receives their product and refund and is standard practice when returning items. To ship an item with tracking via USPS would cost under $2. I was able to generate this information online, please see the link below. The vendor stated that they did not receive the product and therefore no refund can be issued. I apologize for the inconvenience.

 

************************************************************************************** ************************************************************************************************

***************************************

 

Best,

***

3/28/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I bought a cell phone samsung duos android 4.0 3g smartphone with case and screen protector- factory unlocked on 01/**/2014. MY CC was charged for the purchase on 01/**/2014. I received a email on the 01/**/2014 saying my order has been shipped. To date I have not received that order. I went in the direction of contacting the post office who told me according to their records the said package was delivered on 01/**/2014 @ 2:25pm. The date and time given no one was at home to receive the item. I then contacted nomorerack.com via email and informed them about the fact that I never got the phone and sent me another email with the tracking number. I sent a second email same response. I then sent a third email and the reply was to make a report to the police. Now I have several problems with this....the company that charged my CC is responsible for getting the item to me, I should not be running around looking for something that I paid you for. I was charged $205.30 total and would like to have my money refunded in full. Thank you.

Desired Settlement: would like my money back.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ****.

Sincerely,

********

 

I did not get a response from them either,however they told me to make a official police report and I tried to twice but the police keeps saying that they cannot get involved because its between the company and the shipper.

 

Sincerely,
********

Business Response:

Dear ******, 

 

Your initial order was placed on January **, 2014. Your order was confirmed delivered on January **, 2014, please see the tracking confirmation number below. 

 

*********

If item shows confirmed delivered, but you did not receive it, a claim should be filed with the United States post office because their official website confirms delivery. Customer service requested this information from you on January ****2014 and February **, 2014. Please provide customer service with a copy of the USPS claim and we will process a full refund. Thank you.

 

Best,

****

Business Response: ******,

On March ***, 2014 a refund in the amount of $205.30 was issued to your account. Please allow 3-5 business days for the funds to post to your account. Thank you.

Best,
**********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *************, and find that this resolution is satisfactory to me and the matter has been resolved. The money was refunded yesterday, THANK YOU!!!!!!!

Sincerely,

***************



 

3/28/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: First off it took almost a month to receive. I had ordered a Burgundy colored blanket. They sent me an ugly light brown / mustard colored one.

Desired Settlement: And a full refund since they took so long and still sent me the wrong product.

Business Response:

Dear *** *********,

 

On February *, 2014 an RMA was issued so you may return the product for a replacement. To date, you have not returned the product and therefore a replacement cannot be issued.

 

Best,

***

3/28/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered an Android tablet for a Chrsitmas present and upon receing the tablet it did not work. I have been contacting the company via email for 2 months and all I get is excuses as to why they are not helping me. All I have requested is an RMA# to return the defective product and reeive a new one.

Desired Settlement: I no longer wish to do business with them and would like my money back so i can get a working tablet elsewhere

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

[Your Answer Here]

 They have agreed to a full refund, but I have not yet received the refund

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********

Business Response:

Dear *** *****,

 

On February **, 2014, customer service issued an RMA to you so you may return the product to vendor for a replacement/refund. You stated that the credit card you used for the purchase expired and asked if we could refund to a different card. We stated that our system does not allow for that type of refund, but there are different ways of issuing (ie. store credit, pay pal, etc). To date, the product has not been received the vendor and therefore no action can be taken on the account.

 

Best,

***

3/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received an order of clarisonic replacement brushes, poor quality and not as advertised. Customer service tells me this item is non returnable. I purchased (by internet order) 4 sets of clarisonic replacement brush heads. Order #******** on 1/**/2014. I received the order 2/**/2014. The brushes are packaged in plain white boxes and are very poor quality. They are not clarisonic compatable or near the quality. NoMoreRack advertised these to be a 86% savings, great quality and 100% customer satisfaction. I have corresponded by email to Kathy H customer service representative with NoMoreRack. She has informed me this product is non refundable and there is nothing she can do. She stated the company does not have a procedure in place to take the order back and credit my credit card because this item cannot be returned. I am extremely disgruntled about this situation given the false advertisement of 100% customer satisfaction guaranteed. I am requesting the company credit by credit card and I will send the items back to them. I do not care to do business with a company that sells poor quality products when I am led to believe the products are the same yet discounted.

Desired Settlement: Refund on my credit card. I also want them to send me a shipping label so I can return the product as I do not feel I should have to pay the shipping.

Business Response:

Dear *********,

 

I apologize for the inconvenience, but this product is marked as final sale and is ineligible for a refund. Please see a link of the advertisement below for confirmation.

 

*****************

 

Best,

***********

3/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered two products under two separate orders, and returned both products in the same package, with paperwork enclosed for both products. I received a refund for only one of the items, and the company refuses to provide a refund for the second item because they claim that they did not receive the second item, even though both items were in the same package. According to the company they did receive one of the two items, and they did provide a refund for one of the two items, but they cannot find the second item, which was in the same package as the first, so they refuse to provide a refund for this "lost" item.

Desired Settlement: I would like a full refund for the item that I returned, that they claim is "lost".

Business Response:

Dear **********,

 

On January **, 2014 a refund in the amount of $13.00 was issued to your account for the "Stylish Printed Poncho - Assorted Colors".

 

A refund in the amount of $14.00 cannot be issued for the "Comfy Cotton Cropped Drawstring Lounge Pants - Assorted Colors" because you returned this item with the above product to a different vendor. We tried to contact the vendor to see if they received the product, but they said they did not. Since proper procedure was not followed by sending a proper RMA to each respective vendor, and the product was not received by the vendor, a refund cannot be issued.

 

Best,

****

3/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have contacted NOMORERACK.COM several times to remove my email from their system. After being told by at least 3 different people my information was no longer in their system, I still receive emails weekly stating... I have items in my cart that will expire soon!!! Customer service is horrible. I don't understand what the problem is. Thank God I didn't give them my credit card info!

Desired Settlement: I WANT THEM TO STOP CONTACTING ME!!

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******. I still receive emails from them to no avail.

Sincerely,

***** **********

Business Response:

Dear **********,

 

******* the most recent email sent by NoMoreRack to *********** with a brief explanation of the situation and I will have your email removed from the mailing list.

 

Best,

*****

Business Response: ******,

On March ***, 2014 action was taken to remove your name from the mailing list. Please allow 3 business days for the process to take full effect.

Best,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ************, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********



 

3/28/2014 Guarantee/Warranty Issues
3/28/2014 Problems with Product/Service | Complaint Details Unavailable
3/28/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: My wife and I ordered two tablets from this website. We were notified that they had both been shipped under the same tracking number, but only one of them arrived. Since they were both under the same tracking number they should have come in the same package. After inspecting the item it is not even the one we purchased. A case was opened with their customer service and after not hearing anything from them other than a canned response tonight we received a notification that the service request has been closed. After doing further research on this company we decided to dispute the charge with our bank since their track record seems to be awful.

Desired Settlement: Since I am going through my bank for a refund I don't expect any money back from them. I would like to be able to actually get someone from customer service so they can explain how I can return their garbage. I really think something needs to be done about this company. From what I have read they have far too many issues with customer service. As someone who works in retail I am kind of embarrassed for them.

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID ***********, however my complaint has NOT been resolved because:

[Your Answer Here]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**************

Business Response:

************,

 

Below please find the two separate tracking numbers for each tablet, both were confirmed delivered. Since you recieved both products, I will consider this matter closed. Thank you.

 

*****

Best,

******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ****, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 So if I order an apple and you send me an orange then provide a tracking number there is not a problem?  I don't understand how you people are even in business with the number of complaints you receive.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**********




 

Business Response: ************,

Thank you for your comments and concerns. Since you cannot provide me with the requested information, no further action can be taken on your account and I will consider this matter closed. Thank you.

Best,
**********

3/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On February **, 2014. I set up an account with nomorerack.com. From there, I made an order, and purchase for two Chrome Books. (Android formatted notebook computers) the item purchase was approximately $460.00. I was recieved an order confirmation within minutes of my purchase. This included an order confirmation number, as well as informing me that my item(s) would be shipped in 5-10 business days, often sooner. Today, February **, 2014. Was the 10th business day, and had yet to recieve my order. I proceeded, by contacting nomorerack.com, by telephone, and via email. On the telephone, I addressed my problem to an employee in customer service. Wich, at that time, the employee forwarded me to a **********. I was unable to recieve any help or answers in resolving my problem. I was however, told they deactivated my account immediately after I made my purchase, with no logical or helpful answer as to why they deactivated my account after my said purchase. Again, I was unable to resolve my problem. I was told I needed to call my financial institution about a refund of my purchase. I also asked why they failed to communicate the deactivation of my account with me. Be it by phone, or email. I was then given yet another inconclusive answer to my question. And was told to file my concern online with their site. (Wich I had already done) Ultimately, I was left more frustrated and answerless, than I was before I had contacted their customer service. Not to mention, I still don't get what I paid for, and no resolve to this issue.

Desired Settlement: A letter of apology, along with my purchased product.

Business Response: *** *******,

Your account was set to fraudulent due to suspicious activity. There was conflicting information provided with the order address, delivery and biliing. Due to the high purchase price, the items were refunded and you were advised to work with customer service to prove the validity of your account. On February **, 2014 a refund in the amount of $460 was posted to the card used for the purchase. Please see the transaction number for confirmation:  Refund Transaction ID ******* $460.

Best,
***

3/28/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered several items but only received half the order. I sent numerous emails and each time am told that the items were delivered I keep saying that the items were never received but am told sorry file a police report The police said I cant file theft charges on mis delivered not received mail

Desired Settlement: These were christmas presents I DO NOT WANT STORE CREDIT AS I WILL NEVER USE THIS COMPANY AGAIN

Business Response:

Dear ************,

 

Please email *********** with the order number, a brief summary of your complaint, the name and email address associated with your pay pal account and I will issue a refund in the amount of $38. Due to the length of time that has passed from the original order date, a refund can no longer be issued through our system.

 

Best,

***********

3/28/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I order online all the time and decided to try NomoreRack.com at Christmas time. I have tried to return two items now which they guarantee and are return eligable however they will not return my money even once they have received the item. I paid the return shipping which they said they would cover and will not as well. At this point I am out $96.11, they have their products returned and my money as well.

Desired Settlement: I want $96.11 rightfully returned to me.

Business Response: ********

On February ********, 2014 a refund in the amount of $49 was issued to your account. Thank you.

Best,
*****

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

I did not received full payment. I only received payment for 13.45 via paypal on 2/**/14. Did not receive the $49.00 on 2/**/14 like they stated.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,
*************




 

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******. They have contacted my HOWEVER they are not returning the money that I am owed. They state they have and will but via PayPal monitoring I have NOT received the $49.00 refund. This company is extremely incapable of running an internet business. I want others to know to beware if they are going to purchase from them. I have had a four month battle with them just to get a refund for returned item.

Sincerely,

************

Business Response:

Dear ***********,

 

The refund in the amount of $49 was processed and returned to the customer on 2/**/14. Please see the transaction ID below for confirmation.

 

Payment Sent (Unique Transaction ID # **********)

 

Best,

********

3/28/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have ordered twice from this company online and both instances I have had my credit card information stolen and unauthorized charges processed and had to have my cards cancelled and replaced. I know that it had to do with this company because that last instance I had not used my credit card for over 6 months . Nomorerack.com was the only place I used it and with in a week of my refund I was compromised. I was already refunded the full price back once I returned the merchandise My problem was that my credit card info was stolen

Desired Settlement: The companies computer server and credit card systems security checked out and correct the breaches! I have had my card info stolen 2 times when I had only used the card with this company. have them fix the breaches in security!!!!!!

Business Response:

Dear *****************,

 

I apologize for the inconvenience and thank you for your concern. Since you are not requesting a resolution, I will consider this matter closed. Thank you.

 

Best,

**********

 

3/28/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ORDERED SEVERAL ITEMS ON 1-**-14. ALL ITEMS CAME LATER THAN EXPECTED, HOWEVER, TWO I STILL HAVE YET TO RECEIVE. I HAVE CALLED SEVERAL TIMES AND EMAILED TWICE. THEIR RESPONSES SAY THAT THE ISSUES HAVE BEEN RESOLVED AND THEY HAVE NOT BEEN. SOME TIME LAST WEEK, I TRACKED THESE PACKAGES THAT I WAS TOLD HAD SHIPPED AND WHEN I CALLED FED EX, THEY TOLD ME THAT WHEN THEY WENT BY TO PICK UP THE PACKAGES BUT THEY WERE NOT READY. FED EX WOULD HAVE TO GO BACK AGAIN ANOTHER DAY. TODAY (2-**-14), I WENT ONLINE TO TRACK THE PACKAGES AGAIN AND THE TRACKING INFORMATION HAD BEEN DELETED AND THE WEBSITE SAID THAT ALL DELIVERIES WERE COMPLETED. I STILL HAVE NOT RECEIVED THESE TWO PACKAGES. SO THEN I CALLED TO INQUIRE ABOUT THIS PROBLEM AND SPOKE TO ****. I ASKED WHERE THEY WERE LOCATED. I WAS TOLD NEW YORK. MY CALL THEN WAS DROPPED. WHEN CUSTOMER SERVICE (****) CALLED BACK, MY PHONE SAID EAST SAN FRANSICO BAY. SO, I ASKED FOR THE ADDRESS AND THEY WOULD NOT RELEASE ANY INFORMATION. I CALLED AGAIN AND SPOKE TO ANOTHER PERSON AND THEY TOO WOULD NOT GIVE AN ADDRESS. IT'S EASY TO MAKE A PURCHASE...BUT DIFFICULT TO RECEIVE ITEMS ORDERED. VERY UNSATISFIED WITH CUSTOMER SERVICE.

Desired Settlement: IN THE TIMES WE LIVE AND HAVING TO ORDER ONLINE, YOU NEVER KNOW WHO YOU CAN TRUST WITH PERSONAL INFORMATION. IT SEEMS TO ME THAT ANY COMPANY WOULD WANT TO MAKE THEIR CUSTOMERS FEEL MORE COMFORTABLE ABOUT NOT ONLY ORDERING ONLINE BUT ALSO ORDERING FROM A NEW AND UNTRUSTED WEBSITE. PLEASE CHANGE POLICES CONCERNING SAYING ORDERS ARE COMPLETE WHEN THEY ARE NOT. PLEASE MAKE ALL TRACKING INFORMATION AVAILABLE AT LEAST UNTIL ITEMS HAVE BEEN DELIVERED. PLEASE DO NOT SAY THAT THE PACKAGES HAVE BEEN SHIPPED WHEN THEY HAVE NOT BEEN. PLEASE DO NOT SEND RESPONSE EMAILS SAYING THAT THE ISSUES AT HAND HAVE BEEN RESOLVED WHEN ALL YOU DID IS READ THE EMAIL. AND PLEASE BY ALL MEANS SPEED UP THE DELIVERY PROCESS.

Business Response:

Dear *****,

 

All items placed within your order have been confirmed delivered to your address. Please see the courier links below for confirmation.

***************

Best,

*****

3/28/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Zeepad 7.0 tablet back in late October 2013 for $59 plus shipping. It was delivered quickly and we wrapped it for Dec ** as it was a Christmas present to our child. This device was opened on Dec 25th and worked after getting charged 100%. However, the technical issue we experienced was at around 5 minutes (95% battery life) the device would immediately go to 0% and quickly die. So it was only usable as a plugged in device. Calling customer service @ nomorerack.com we realized there were NO refunds only replacements or fixes. But this had to be done with the vendor (in this case Zeepad?) We could not contact that vendor directly, all correspondence was done via nomorerack.com customer service - email both ways. 5-7 business days had to be given. We were given a technical support solution that did not work, again 5-7 more days to correspond through BOTH nomorerack & zeepad vendor. Another technical solution - did NOT work. Then they provided me Zeepad vendor phone # (it was disconnected) and finally a physical address to send the device back for repair AT MY COST for both shipping postage prepaid ($25.00~) for a lousy $59.00 device! We had to hand write a note to explain the issue w/ my phone # & email address. NO correspondence back but a few weeks later a box with NO information arrived. It was a new tablet device. After powering this 2nd device - the battery issue was no longer an issue. We loaded my childs Android accounts & many apps....after a few minutes of sitting idle, this new device would not turn back on. When we plugged it in - it quickly rebooted BUT with everything deleted!! We spent another hour setting the tablet for the exact same thing to happen 2 more times! It goes into sleep mode & when you wake it up - it is completely refreshed to factory format (losing all picture/data/apps, etc) Again, the tablet is USELESS. Spent 1 hour on nomorerack.com customer service, escalated to 3 supervisors. ALL stating this issue can only be dealt with the VENDOR over email. Could be another 2 months before I get another "faulty" device. I asked for a refund MANY times. There was no option for this. A truley disappointing customer service experience: 4 months of excessive time on phone calls, emails, post office trips, postage fees, 2 faulty devices, time spent working on them & in the end asked to do it all over again?? Just want my money back so I can go to a reputable store (walmart) and get much better customer service! Any help much appreciated!!!!!!!!!!!

Desired Settlement: Refund

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ******.
*
Sincerely,

*******
**

Business Response:

Dear **************,

 

If the replacement item is also defective, please contact NoMoreRack customer service so they may assist you with receiving a replacement item from the vendor.

 

Best,

**

3/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a tablet for my granddaughter as a Christmas Present. I bought the item on 10/**/13 to make sure she got it on time for Christmas. Christmas morning, the tablet does not work. I have tried at least 10 times to contact the company and all they say is that the item is out of the replacement window of 14 days. IT WAS A CHRISTMAS present. Of course it was over 14 days of purchase, but not even 1 day of use. I have emailed so many times that I have given up and bought a diffferent tablet from a different company so my granddaughter would have something to play with. My communication with nomorerack has been going on for over a month. Now they say they will repair the tablet if I send it back to them. I pay the shipping to them, I pay the shipping back, and I include $10. I no longer need the tablet, and wouldn't want a fixed one when I paid for a new one. My frustation level is so high that I called them last night and talked to Rick. He said that the merchant would send me a pre-paid label and I could sent the tablet back and then get a refund. today another e-mail stating that this is not true. Everytime with the same quote "Always here to help". My refenence # is *********. Ask them for a transcipt of our emails and you will see the lack of cooperation from the. I would also like to note, that last year I bought a camera from them that was supossed to be brand new, the box said refurbished. At that time they did refund my money with me even sending the broken item back.

Desired Settlement: Refund of my credit card purchase of $51.00 and a formal complaint filed against company.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ***********.

Sincerely,

************

Business Response:

Dear ************,

 

Your initial order was placed on October ***, 2013 and confirmed delivered on November **, 2013. Please see below for the confirmation link. You initially contacted customer service on January ***, 2014, outside of our return policy period. Customer service informed you at that time that the product is under warranty and is eligible for a repair by the vendor. To date, the item has not been received by the vendor and therefore no action can be taken on the account.

 

**********

Best,

****

3/28/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/27/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I HAVE NEVER RECEIVED THE ORDER I PAID FOR...THE COMPANY HAS GIVEN ME THE RUN AROUND ABOUT WHO TO TALK TO THEN THEY SAY FILE A POLICE REPORT..UPON TALKING TO THE POLICE THEY SAY NO CRIME HAS BEEN COMMITTED SO THEY WONT DO A POLICE REPORT...THE TRACKING NUMBERS WHICH I HAVE 4 DIFFERENT NUMBERS FOR JUST 1 ORDER...STATE IN TRANSIT OR DELIVERED...BUT THEY ARE NOT IN TRANSIT AND NOT BEEN DELIVERED ...I HAVE CHECKED WITH THE USPOSTAL SERVICE AND THEY HAVE OPENED THERE OWN INVESTIGATION...AND THEY ARE BAFFLED ALSO...BUT STILL NO DELIVERY OF MERCHANDISE PAID FOR...THEY WANT ME TO LIE TO THE POLICE AND SAY THE ITEMS WERE STOLEN I DONT NO IF THE ITEMS HAVE BEEN STOLEN OR LOST OR JUST NOT SHIPPED...I DONT KNOW..I DO NO THEY HAVE BEEN PAID AND I HAVE NO MERCHANDISE

Desired Settlement: OR A REFUND OF MY ORDERED AMOUNT....

Business Response: *** ****,

All items are confirmed delivered. Please see the confirmation tracking links below.

************************************************************************

*****************************************************************************

*****************************************************************************

************************************************************************

Best,
***


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]the business is saying the items were delivered but they have not been delivered i have proof by the usps that the business is lying to your office..4 different tracking numbers that show the mix up by the company..i have included all correspondence and the reference numbers from the USPS office and all of the tracking numbers...thank you

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** ****




 

Business Response: *** ****,

All items are confirmed delivered. Please see the confirmation tracking links below. If you did not receive your merchandise, please file a report with the respective carrier and provide it to our customer service department and they will be able to assist you further.

************************************************************************ ***************************************************************************** ***************************************************************************** ************************************************************************

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** ****




 

3/27/2014 Problems with Product/Service | Complaint Details Unavailable
3/27/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Let me start by stating that this is the third time I have had an issue with this company. After my first 2 issues, nomorerack issued me $20 in credit to use towards a future order, an outcome I was pleased with. I used that credit towards my recent order with nomorerack. My order cost 31.14 with shipping, but once the $20 credit was applied, my order only cost me $11.14. I ordered a set of queen size bed sheets from Nomorerack.com on 2/**/14. My order number is ******. On 2/**/14, I received an email indicating my order had been shipped. This email included a tracking number- *************through FedEx. To date, my item has not shipped. When you input the tracking number information into FedEx, it indicated the shipment has been initiated, but the actual order has yet to be put into the hands of FedEx, and is still with the supplier. Nomoreracks website specifically states "We aim to under promise and over deliver, and ask that you allow 10-14 working days for shipment". Knowing this, I contacted customer support via phone on 2/**/14 to inquire the status of my order (which incidentally is listed as Shipped and completed on the nomorerack website). The individual I spoke to said that they have been unable to speak with the supplier and have no idea how much longer it will take to ship my item. He told me I would need to wait an additional 10 business days before I could call back to inquire about my order. I gave it a couple additional business days, hoping that the tracking information would indicate my item had actually shipped. When I saw that my order had still not shipped, on the evening of 2/**/14, I addressed nomorerack about my concern via their facebook page. I received an email from a customer service agent shortly thereafter. The customer service agent specifically stated: We are still contacting the vendor and keep asking for an updated tracking number, we really sorry for the inconvenience and for the delays you have experienced.We do request your kind patience as we determine what caused this problem as well as our best option on how to resolve the issue. Rest assured we are working around the clock to have this problem resolved right away. Once we receive an update, we will be sure to inform you right away." Essentially this message was just saying "you have to keep waiting". I was saddened that nomorerack didn't do anything to actually improve the situation- they didn't offer a discount, credit, expedited shipping on a similar product, OR even to cancel my order. I emailed the customer service agent back and didn't receive a timely response, so again I addressed nomorerack via facebook. This time I received a response via facebook: "We have reached out to the vendor on 02/**/2014 and we have not received any resolution as of this day. Please allow us to resolve this within 5-7 business days as we are continuously coordinating with the vendor about it." I responded back and indicated that continuing to wait was unacceptable. To date they have no responded. Asking a customer to wait for an order- 18 days after the order date- with NO knowledge of when or if the item might actually be shipped is unacceptable!

Desired Settlement: I would like to have my order cancelled and the $11.14 I paid via paypal refunded. I would like the $20 credit I used towards my order refunded to my nomorerack account, and I would like an additional $10 credited to my account to compensate me for the time and energy I have spent dealing with this colossal mess.

Business Response: *******,

Your item was confirmed delivered on March **, 2014 and therefore no refunds or credits will be issued. Please see the confirmation link below.

***********

Best,
******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ****, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************



 

Business Response: *********,

Please read my previous response.

Your item was confirmed delivered on March **, 2014 and therefore no refunds or credits will be issued. Please see the confirmation link below.

********

Best,
*****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *****, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Yes, my item did get delivered, WAY after the delivery date YOU provided on your website. Since when is it acceptable business practice to delay a shipment by WEEKS, provide no updates as to when or even IF the order would be fulfilled, and not allow a customer to change or cancel an order after the aforementioned problems. You wasted my time repeatedly, every time I had to call and email to find out if I was even going to get my item. Not to mention, I had to buy another set of sheets because YOU took significantly longer than your website states to deliver my item!! Frankly, you should have to pay for the replacement sheets I had to buy due to your negligence! Just because you delivered my item WEEKS after the fact does not make this situation acceptable.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

Sarah Wiswell




 

3/27/2014 Problems with Product/Service | Complaint Details Unavailable
3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My Mother ordered me a bed comforter from NoMoreRack.com at $65.00 as a Christmas Gift. Once the product was received via postal mail, my Mother wrapped the gift. Once Christmas arrived, I opened the gift. The bed comforter had fallen apart at one of the seams allowing the stuffing inside to fall out. I had contacted NoMoreRack.com's customer service addressing the issue. The customer service representative advised me that because it was past the 7day return policy for defective items they would not process the return. I wrote back requesting a *******/*********** review further explaining the delay to open the package was due to the fact it was a Christmas gift. The ******* then authorized the return of my product and had requested I respond with the order number for her to do so. I then responded with the order number and a different representative then responded stating again, it was past the 7day return policy and would not process the return. I have sent NoMoreRack.com a copy of my conversation with this said "*******" authorizing the return and now there customer service is now not responding to me. This company is giving me the run around, making me speak with a different representative every time. I even called the phone number provided and the representative said they can find no record of our previous conversations and offered me a $10.00 credit, I then requested a *******, was put of hold for over and hour before I ended the call as I was under the impression no one was going to return to the call. This $65.00 comforter was defective and did not arrive in a condition of which it can even be used. I would like a refund for the full product price! I even requested to return it for store credit and NoMoreRack.com had been uncooperative, giving me a run around, making me speak with multiple representatives, advising me that I can return the product and then denying the request when I provided the return information. And most importantly sold me a product that was defective and that I cant even use!

Desired Settlement: Refund for full product price or at the very least a store credit!

Business Response: Dear ** * ********,

I am having trouble locating your order on our system. Please email ********************** with the order number and a brief summary of your issue so I may better assist you. Thank you.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

All appropriate information has been provided to this business and on multiple occasions. Every time I get the same responses. The requested information has been sent one last time, but I refuse to continue to get the "run around".

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* ********




 

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

NoMoreRack.com Inc. contacting me requesting my order number, said they needed it to locate my order. I have provided the requested information on multiple occasions. They are yet to contact me again and my issue has NOT been resolved. I have contacted the manufacture (******** ********) of this product directly, told them about my issue with NoMoreRack.com Inc. and have resolved the issue with the manufacture directly. NoMoreRack.com Inc. was no help to getting this issue resolved. Gave me "the run around" every time. Moving forward, I will not be doing business with this company. It should be duly noted on ******* about the ethics of NoMoreRack.com Inc. 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ********

Business Response:

Dear *** ********,

 

Your initial order was placed on December **, 2013 and you first contacted NoMoreRack about the sheets on January **, 2014, outside of our regulated return period. I would be happy to issue you a store credit in the amount of $20. Please confirm that this would be an acceptable resolution. Thank you.

 

Best,

***

3/27/2014 Delivery Issues | Complaint Details Unavailable
3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought 2 7" tablets from nomorerack.com and gave them to my sons for Christmas. One of them didn't work for more than a day. The second one worked almost a week. I sent an email to nomorerack and they said it was out of Warrenty period and gave me the phone number of the manufacturer. I tried that number a couple of time and it says this number is no longer in service. I them wrote back to them and they just keep sending me the same email. Now my boys have broken tablets for Christmas!!

Desired Settlement: I would like them exchanged for ones that work and a different manufacturer! Or I would like my money back so I can get them replace ASAP. I don't have a lot of money and that was their main Christmas present!

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ********.

Sincerely,

*******

Business Response:

Dear ***************************

 

I apologize, but this product is no longer eligible for return. If the product is defective, it is still covered under the manufacturer warranty. Please contact the manufacturer for a return. Thank you.

 

MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories Description Color: Pink || Vendor Response: Please have customer call us or have them fill out their information at ************** for assistance. Our toll free number is **********. We are open M_F, 9:30am-6pm EST.

 

Best,

*********

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ************

Sincerely,

*********

Business Response:

Dear *** ******,

 

I just tried contacting the manufacterer and was put in contact with an agent. Please try again, they will be able to assist you with a replacement or refund since the product is still under warranty.

 

Please call or fill out your information at *********** for assistance. Toll free number is **********. Open M_F, 9:30am-6pm EST.

 

Best,

****

3/27/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Using Nomorerack.com's mobile site: **************************** I place an order for " Sonicare ProResults Replacement Heads" the advertising image clearly displayed the name brand "Philips" and the product's Title read "9-Pack: Sonicare ProResults Standard Toothbrush Heads". In the description on the mobile site there isn't any information stating that these toothbrush replacement heads are generic, nor does it mention that these products are on any "final sale" of any sort. I purchased 3 of the 9-packs of Sonicare ProResults Replacement Heads at $16 per 9-pack using nomorerack's mobile site. Upon receiving my order (#********) I was surprised to discover that my "Sonicare ProResults Replacement Heads" were not Philips Sonicare Toothbrush replacement heads at all, but instead they are generic "Sonic Replacement Heads". I reported my complaint to the company as followed: I received these products after ordering them through the NMR mobile site. The mobile version does not state that these are generic heads, so I bought them based on your title "Sonicare ProResults Replacement heads" which is not want they are. They are "Sonic Replacement heads"... I am a dental hygienist and I can tell that these are not even close to Sonicare quality, I will not use these products and would like to return them. I did check the desktop site, which does clearly state that these heads are generic (in the fine print), however this sale is 100% misleading when purchasing them using the mobile site. Please let me know what you can do for me. Here was nomorerack's response: * ******* *, Dec ** 08:26 AM: Hello ****** Thank you for writing in. Always here to help. Please accept our sincerest apologies if we may have fallen short in meeting your expectation regarding the said item. Unfortunately, since the item is marked as final sale we cannot have you return the item. Items marked as *Final sale* are not eligible for returns. Upon reviewing your account, it shows that the item marked as ""Final sale” which is not eligible for return. We can not have you return the item if it is not damaged, defective or incorrect. I apologize for the inconvenience. For full information regarding our return policy please see our FAQs ****************************** " If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * ******* * with Customer Care Nomorerack - Everything you love for less

Desired Settlement: Refund my credit card for my purchase. $16 per 9-pack (x3) and if the company wants their products back they should pay for return shipping since the product is not as advertised.

Business Response:

*** ********,

 

We cannot refund you for a final sale item. The description for the “9-Pack: Sonicare ProResults Standard Toothbrush Heads” does state that it is not Philips brand. It states that it is compatible with Philips Sonicare toothbrushes and lists which brushes. Since this information is listed on the deal page and is a final sale item, we cannot process a refund. We apologize for the inconvenience.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I always use the nomorerack.com mobile version of your site. I does not state that these tooth brush heads are not Philips sonicare products anywhere in the description on your mobile version! I took a screenshot of the nomorerack.com's mobile Version as proof! See photo above. 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** *********




 

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

****** *********

Business Response:

Dear ***********,

 

Please see the previously attached photo labeled "Schroeder_3". It states that the item is FINAL SALE and IMPORTANT NOTICE: THIS IS NOT PHILLIPS BRAND.

 

I apologize for the inconvenience, but this product is not eligible for a refund.

 

Best,

***********

3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered three Items from nomorerack. I received an email stating that only one item has been shipped. Today I was looking at my account on nomorerack website and they show that two items were sent with the same tracking information. I contacted the customer service department via chat and phone to let them know that I was only sent one item and could they have the second item reordered. They all stated that their "system" stated that two items were shipped. I offered to send them the email I received and asked them to review the FedEx tracking information. The representatives just kept stating that I was sent two items. Now I have to go through my bank to request a refund because customer service refused to research my issue. All I need them to do is reorder the item that was not sent . If a company refuses to put any effort into something this simple. Just think what would happen with something major. This was my first and last time ordering from this company

Desired Settlement: I just would like what I ordered sent to me or a refund for my purchase.

Business Response: *********,

Which item within order #*****was not received?

Best,
********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ******, and have determined that my complaint has NOT been resolved because:

 

The company responded with a question of what part of the order I did not receive. in which that doesn't matter anymore because I have purchased the items I needed from another company. My complaint currently I have not received any information about my order. I have talk to many customer service representatives and everyone said the same thing. "In our system it shows two items have been shipped with the same tracking number and there was nothing they could do for you" I asked for them to look outside the narrow box they were in and pull up the tracking information via shipper website to see that there was only one item shipped. But for some reason they said they could not do this. Very poor customer service. Very very poor response to complaints.

 

 

 

 

 


Sincerely,

*************




 

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

********

Business Response:

Dear **********,

 

There are two items that were shipped with the same tracking number. The 8 Piece Set and Curtain Panels. Which item was not included in the shipment?

 

Best,

******

3/27/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order online at nomorerack.com and was charged $89.00 for the order on 12/**. I never received an order number or confirmation. I contacted the company at least 5 separate times (including a call to corporate). The number was out of order and the email representatives ignored my questions. Ultimately, I was able to get in contact with a representative on 12/** (the day the order was guaranteed by). They claim that no order exists and they wouldn't be able to remove the hold because they don't have it in their system. The said I should contact my bank. Now I have to wait anywhere from 10 - 90 days to get my money back because they conduct shady business.

Desired Settlement: Work with ******* to offer a refund of the disputed charges as soon as possible. I do not want to wait 90 days to get my money back for services that were never rendered.

Business Response:

Dear ************,

 

We have no record of an order being placed using the account information provided. Please send a redacted copy of the billing statement that shows your account being charged as well as your order number so we may better assist you. Thank you.

 

Best,

******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I have already sent this information to you in December and I already filed a claim with my bank. This is unacceptable. I want others to know what kind of business you run. I have sent you the information multiple times. I even talked to a rep on the phone. They said, "Well, call your bank." So I did.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***********




 

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

[Your Answer Here]

 

 

I want to file a complaint so other people

Don't have this happen to them. They contacted me and gave me the same issues I had before. They asked me to prove things that I have already proven to them. I already addresses the issue with my bank. 

The company cannot fix the hours lost and a Christmas ruined. They cannot fix the fact that I emailed multiple times without a response. I want to warn others about Nomorerack. Tell them to take me off their spam list. 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**********************

Business Response: *********,

Thank you for your comments and concerns. Since you cannot provide me with any of the requested additional information, no further action can be taken on your account and I will consider this matter closed. Thank you.

Best,
********

3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Kocaso M9100 computer tablet for $79.00 from nomorerack.com for my son, for Christmas. We received the tablet the first week of December 2013. My son opened it on Christmas day and it did not work. I contacted the company on December ****via e-mail to find out about how to exchange the product or get a refund. On December ****a customer service person responded to me saying that they would not exchange the product or refund my money because it had been more than 7 days since I received the product. They recommended I contact the manufacturer about a warranty. I tried several times to call the number they provided and I have yet to be able to get a hold of anyone or had any of my messages returned. I have disputed this charge with my credit card company.

Desired Settlement: I received a defective product from this company. They should refund the $79.00 to my credit card.

Business Response:

Dear ********,

 

The initial order was placed on November ***, 2013 and you initially contacted customer service on December **, 2013. Unfortunately this is outside our return policy. On December **, 2013, customer service provided you with the contact information for the vendor so you may return the product for an exchange/refund. Please follow these instructions in order to resolve the issue. Thank you.

 

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

I originally made the purchase on 11/**/2013. At no time during the transaction was I informed that your company had a 7 day return policy. I originally contacted your company on 12/**/2013 (the day after Christmas when my son received your product) to report my issue. At that time I asked for someone from your company to contact me by PHONE since you did not have a way for customers to call your customer service department. On 12/**/2013 I received an e-mail from your company giving me a phone number to the manufacturer and saying you only had a 7 day return policy. I have tried to contact the phone number you gave me and nobody answers the phone, EVER!!!! In the time since I logged my complaint I have learned that this is the standard response from your company and you have a history of selling faulty products and used products as new and not standing behind them. You sold me a refurbished computer tablet as new. This is fraud, plain and simple. 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***************




 

Business Response:

Dear **********,

 

There is no fraud, our policy is clearly stated on our website. Please see the link below. I will also provide the contact information for the manufacturer once again here.

 

*************

 

Please call or fill out your information at **** for assistance. Toll free number is ****. Open M_F, 9:30am-6pm EST.

 

Best,

********

3/27/2014 Delivery Issues | Complaint Details Unavailable
3/27/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/27/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 5 tablets and they were all defective. No more rack refuses to refund money.

Desired Settlement: I want my money back.

Business Response:

Dear *** *****,

 

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

 

Best,

***

3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered two tablets for my children for christmas. Order # *****After using the tablets for less then a week after Christmas they both will not take a charge. I contacted Nomorerack.com and they shut me down by saying they could not help me with this issue because it had been more then two weeks from the purchase date. They told me to contact the manufacturer of the tablets which is Kocaso. Upon doing that the manufacturer has not responded to any emails or phone call. The number to the manufacturer either cuts me off after being on hold for an hour, or tells me the number has been disconnected.

Desired Settlement: I would like a full refund of my money spent on both tablets of $138.00 I need to be able to purchase new tablets for my children since this was their Christmas gifts. Thank you

Business Response: Dear *****,

Because your complaint of the device not working, and request for a refund was made after the 14 day period, that allows refunds/returns from nomorerack.com, you are not eligible for a refund through nomorerack.com. Please see our terms of service for further details on this policy.
 
However, because the item was defective you can contact the manufacturer for a refund/replacement device.  In prior communications you have stated that the number was not working. Please try the number below, as well as emailing the manufacturer. If you email please cc  ********* as it will help us track your ticket. 
 
Please call or email ********* for assistance. Or the toll free number is **********. They are open M_F, 9:30am-6pm EST.

Sincerely,

*****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ******, and have determined that my complaint has NOT been resolved because:

I still have not received any help with my issue. The company did send me new chargers that were not even for the tablets I baught. I have not had anyone respond back to my requests. Again the issue is not the chargers it is the tablets not taking a charge.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**********



 

Business Response: ***,

Your initial order was placed on November **, 2013 and you first contacted customer service on December **, 2013, outside of our return policy period. Unfortunately the items are eligible for return. If the chargers the vendors sent you do not work, they are responsible for sending you a correct replacement or refund. I will provide the contact information again here.

Please call or fill out your information at ***********. Toll free number is ###-###-####. Open M_F, 9:30am-6pm EST.

Best,
****

3/27/2014 Problems with Product/Service | Complaint Details Unavailable
3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I returned two dog collars for refund after following their return authorization requests and have not received a refund to the method of payment. I have contacted their customer service department numerous times and they keep asking for the same information over and over without issuing a credit. According to USPS nomorerack received the items on December ***. I have not received the credit and again they keep asking for the tracking number that I have supplied numerous times. I can provide the tracking number if needed.

Desired Settlement: I want an immediate FULL refund TO THE METHOD OF PAYMENT

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

***********

Business Response:

Dear *** ********,

 

Due to the length of time that has passed from the initial order, a refund can no longer be issued thorough our system. Please email ********************** with the order number, the email address and name associated with your pay pal account and I will process a refund for $22. Thank you.

 

Best,

***

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

****** ********

Business Response:

Dear *** ********,

 

Your initial order was placed in 2013 and our system does not allow refunds to be processed when a large amount of time has passed. Pay pal is a free and secure 3rd party company and is the only was to issue the funds back to you.  Please email ***** with the order number, the email address and name associated with your pay pal account and I will process the refund. Thank you.

 

Best,

*********

3/27/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On 2/**I ordered a dress shirt from Nomorerack. I noticed after I checked out and paid for the item that the wrong item was purchased. As I look to see what I did wrong I noticed that there are NO IDENTIFYING NUMBERS to categorize the style of the shirts. Meaning I chose a royal/white shirt, not knowing there were 3 more of the same color. I looked in my cart, hoping that I would see some kind of identifying number, nothing was there other than the size and color. I did a live chat with an agent shortly after I realized this issue. I tried explaining to her what happened and how Nomorerack is at fault for this error due to the options not being specific (displaying the product #) in the menu when you choose the style of shirt. I told her that when you choose to look at the shirt it has an identifying number but when you choose to put the shirt in your cart it doesn't have anything to identify the shirt other than the name. I clearly explained to her that I did not want the shirt that I purchased if it was not the shirt that I thought I ordered. I told her the product number I wanted was #**but it was #**that I believed I purchased. I told here there were at least 3 more shirts that are identified as royal/white. We went around and around ultimately she was no help. She also did not offer to cancel the order. While looking at what other options I had, I noticed that the order was able to be canceled until 9am the following morning (I found this out after the fact). This morning (2/**) at approx 915am my girlfriend called Nomorerack on my behalf. She spoke to an agent who was able to confirm to me that it was in fact shirt #**that was ordered, not #*** as I had hoped. The agent explained to my girlfriend that there is no way I could see what shirt was ordered because the picture of the shirt in my cart was a default picture, that shows up for any style of shirt that was purchased and the ONLY way to be 100% certain of the shirt you ordered is to call back AFTER you purchased the shirt. My girlfriend asked her again, to be clear, that no matter what style of shirt that you choose, the same picture comes up and the only way to know what shirt you purchased is to call AFTER you paid for it to double check. The agent said yes. The agent then advised she can cancel the order, which was OK'd by me to cancel. About 10 minutes later she tells my girlfriend that she WAS NOT ABLE to cancel the order because the cut off time to cancel the order has passed. Which it did. 9am is the cut off time, but the issue that is at hand here is the girl from the live chat was not able to tell me which style shirt was purchased, so ultimately I had no choice to wait until I spoke to someone to verify what style shirt was purchased. The agent who my girlfriend spoke to today said that the order has been sent to the vendor and that's why its not able to be canceled at this time. The agent said they cannot contact the vendor and the only course of action at this point is to refuse the package when it is delivered or to return the shirt. The agent was advised that it is NOT my fault I ordered the wrong shirt and their web developers need to be more diligent when creating the menus to order products. She said that she will forward the suggestion. My girlfriend then spoke to a supervisor who said that the order cannot be canceled at this time and I can refuse the package or return the shirt. It was explained to her how no one was able to help me until this morning and its not fair how the cut off time to cancel an order is the same exact time they open and the web site is basically advertising without disclosing specific information. My girlfriend demanded this situation to be rectified and the supervisor stated they can contact the vendor but the vendors don't typically get back to them until 5-7 business days and by that time the shirt is most likely sent out. The supervisor was advised to send communication to the vendor. The supervisor told me that I could have emailed their 24/**customer care center to cancel the order. It was again explained to her that no one was able to confirm what shirt was purchased until today.

Desired Settlement: I want shirt style #***, not #***. I will not pay for any shipping costs when I have to ship back this shirt

Business Response: Dear ****************,

There are many orders under your account. Please tell me the order number associated with this complaint so I may better assist you. Thank you.

Best,
******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The order # is *******.

They already knew this.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***********




 

Business Response:

Dear *** ******

On March **, 2014 a refund was issued to your account in the amount of $24. Please allow 3-5 business days for the funds to post.

 

Best,

********

3/27/2014 Delivery Issues | Complaint Details Unavailable
3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a pair of "Monster Powerbeats by *** *** In-Ear Headphones with inline Mic" From Nomorerack.com for $79.00. What I received was an obvious knock off of authentic Beats Headphones. I contacted customer service and was told by a supervisor that it was my responsibility to check with the Beats Headphones and confirm the product was fake. I contacted Beats Headphones and was assured that they have no relationship with nomorerack.com and that without a serial #, and for the price the website was selling them for the product was definitely fake. Nomorerack.com says they will issue me a refund if I send them the product, although I am expected to pay for shipping.

Desired Settlement: Most of all I want this company to stop scamming consumers, and to stop advertising that they are selling products that are not authentic. I also think it would be fair to receive an authentic pair of Beat Headphones (with a legitimate serial #) for the price I was promised.

Business Response:

Dear *********,

 

On January **, 2014, an RMA was issued for you to return the item for a refund. This information was reiterated on January **, **, 2014 and February ***, 2014 and March **, 2014. Since the item was never returned, a refund cannot be issued.

 

Best,

*****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]*

 

I have returned the item and a credit has yet to be issued 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**********



Business Response: ********,

Please provide me with the return tracking number of the item you said you returned.

Best,
********

3/27/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On Dec. **, 2013 I order (2) items. First Item was one pair of CZ studded earrings in sterling silver, the second item was one pair of Tanzanite trillion cut earrings in sterling silver. Both items totaled $26.00 with shipping. Todate, I have not received the CZ earrings and on 12/**/13 I received a very poor quality damaged pair of Tanzanite earrings. The stone was loose and separated from the setting. I emailed "Nomorerack.com" immediately on 12/**/13 informing their customer service department of the damaged earrings and the fact that I did not received the CZ earrings. The total cost of the items have already cleared my bank account the second I ordered them. I requested in writing a full and complete refund for BOTH items! They have yet to respond to me by mail, e-mail or telephone.

Desired Settlement: Full and complete refund including shipping charges in the amount of $26.00

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

I have emailed them several times regarding my issue and their response is an auto-generated pre-dictated response (same message each time),

saying that they cannot find my order number, tracking number or history of my order.  I continually give this information to them including the

information directly from my bank account showing the funds being withdrawn from "nomorerack.com".  To date, they have NOT resolved my complaint,

nor have they given me any refund or bothered to issue an RGA to return the merchandise.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response: *******,

 
I am having trouble locating your order on our system. Please provide me with your order number so I may better assist you. Thank you.
 
Best,
******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ****, and have determined that my complaint has NOT been resolved because

I have sent the requested information to you multiple times over the last 4 months from the time the order was placed. I do not have a pay pay account. You can issue the $26.00 refund in the form of a bank check to me. I do not understand why your company continually puts off this issue because you can't seem to find the order, again, not my problem! I sent you a copy of my bank statement as YOU requested with my name, address, etc. so that YOU could issue me a refund and now you say it's been too long! RIDICULIOUS!!!!! Issue a bank check payable to: ****** ******* and mail to: *********

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** *******




 

Business Response: ***********

Pay Pal a free and secure 3rd party service not associated with NoMoreRack. Due to the length of time that has passed when the initial order was placed, a refund can no longer be issued through our system. Please email ************** with the order number, a short summary of the issue, and the name and email address of your pay pal account and I will refund you $26.00. I apologize for the delay.

Best,
*******

3/27/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/27/2014 Delivery Issues | Complaint Details Unavailable
3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a iRola DX752 Android 4.2 tablet as a gift for my daughter for Christmas. It hasn't even been a full month that she's had it. At first the only issue we had was that it wouldn't keep a charge and now it just doesn't turn on at all. I've tried calling different phone numbers for iRola given to me by nomorerack.com . Neither are working phone numbers. I ******* the phone #'s and it brought me to this website ************************************** . I need to contact someone who can refund me for this product.

Desired Settlement: I would like to return item and have the money refunded back to my credit card.

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

They want me to mail them the tablet with an enclosed prepaid mailing label for them to send me an exchange. I will be taking care of this today. Hopefully the company follows through and sends me a replacement. 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

They want me to print out a PRE PAID mailing label to send inside package for them to mail exchange back to me. Meanwhile I am having a hard time printing this particular label out through the usps website. Which is the only way to supposedly print out this label. At this point I am so frustrated that I may just disregard the whole thing because the tablet costed me $60 but it isn't worth all this headache to get a replacement that will most likely get messed up as well as it isn't a good product. Thank you for your help in this matter. 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******

Business Response:

Dear *********,

 

I just tried contacting the manufacterer and was put in contact with an agent. Please try again, they will be able to assist you with a replacement or refund since the product is still under warranty.

 

Please call or fill out your information at ***** for assistance. Toll free number is ***********. Open M_F, 9:30am-6pm EST.

 

Best,

*****

3/27/2014 Problems with Product/Service | Complaint Details Unavailable
3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Everything I ordered from nomorerack.com is junk! I ordered one set of four earbands. When they emailed me a copy of my order, I noticed it said "four" sets of earbands. I immediately got in touch with them and was told it was too late to change or cancel my order and that it was also non-refundable. I am now stuck with $44.00 worth of useless junk, one earband broke when I tried to use it. I also ordered a watch for a Christmas present, it arrived without a box, instructions, nothing! I have no idea what to do with it.

Desired Settlement: I would like my money back. I am on a limited income, I can't afford to waste my money on useless junk.. This company needs to be shut down.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

****** **********

Business Response:

Dear *** ***********,

 

Please provide me with the order number associated with this complaint so I may better assist you. Thank you.

 

Best,

***

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *********, however my complaint has NOT been resolved because:

We are STILL at odds!  They refuse to compensate me for the crap I was sent, nor am I able to return anything!

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

************

Business Response:

Dear ************,

 

Your initial order was placed on November ***, 2013. You contacted customer service about the quantity on December **, 2013. All orders must be canceled by 9am the following morning, per our company FAQs. The Unisex Adjustable Warm Winter Earmuffs are also final sale, and would be ineligible for return regardless.

 

On February ***, 2014, the vendor confirmed that they sent you the manual for the watch via email.

 

Best,

********

3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on December ***. I finally got a shipping notification on December ***. It said the ETA was 12/**. When the package didn't arrive, I checked tracking info, USPS showed that they had not even received the package from Nomorerack. I emailed the customer service and got a response that did not answer any of my questions or address any of my issues. They guarantee that if the order is placed before 12/**, it would arrive before Christmas, and I placed it well before the 9th. Tomorrow is the last shipping day before Christmas, and the package supposedly hasn't left NY yet. I sent 6 different emails asking how this will be resolved and how they will fulfill their promises, and none have been responded to since the original response of "orders leave our warehouse in 3-5 days and a re guaranteed to arrive before Christmas, your case is now resolved". I tried to teach out on Facebook, and they ended up blocking me. I want to know how they plan to guarantee my package arrives by Christmas. Also, why would it take over 3 weeks to receive when they say it leaves their warehouse in 3-5 days and is shipped first class.

Desired Settlement: I would like a complete refund of all items, I would like them to stand with their guarantees, and respond to me and let me know how they will resolve this issue. I WILL NOT ACCEPT account credit, as I will never shop from the company again.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

**********

Business Response:

Dear ************,

 

The "sterling silver engraved infinity ring - assorted colors" was not delivered prior to Christmas, therefore on February **, 2014 a refund in the amount of $20 plus $4 shipping. Please allow 3-5 business days for delivery. The  16-Piece Set: Brand Name Compatible Razor Blade for Women" was not delivered by Christmas a refund in the amount of $17 was issued to your account on December ***, 2013. The below tracking numbers for the remaining items of your order and all were  confirmed delivered prior to Christmas. 

 

************************************************************************ ************************************************************************ ************************************************************************************** *************************************************************

 

Best,

******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

The penguin pendant also was not received before Christmas and I should receive a refund of $16+$2 shipping. 

Also, only $16 has been refunded to my Anerican Express card. When I emailed them about this, they said they would look into in right away and get back with me. I have not heard from them since and that was over 3 weeks ago. 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**************



 

Business Response:

Dear *************

 

Please email ********* with the following order/item number. 

 

order #*****

item #************     

 

Also include a brief summary of the complaint, the name and email address of your pay pal account and I will issue a refund for $16. Due to the length of time that has passed, our system does not allow to process refunds on our system.

 

Best,

*********

3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: It's actually advertising and returns. An item in their online shopping catalogue was misrepresented. I thought I was ordering what was pictured and instead, i got something of much lower quality. In managing the return, the address they provided did not seem legitimate. i was instructed to return the item to a street in brooklyn listed in their databaes as -****************--, ***. this was on 12/**. It did not look right and i took the time to ask nomorerack if this was correct. They responded by saying that it was correct. So i sent it in, paid for the postage (which they promised to refund me in a store credit). The receipt via USPS shows that it arrived. on 1/**/14 However, normorerack is saying that they have not received it...i'm wondering if this is intentional to give a bad address so that the package can be lost? I mean it's only $16.00 plus $6.00 for shipping.

Desired Settlement: A refund of my money....whatever way they can do it. credit card refund, check..but NO STORE CREDIT PLEASE...I HAVE NO DESIRE TO BUY ANYTHING FROM THESE GUYS EVER AGAIN.

Business Response:

Dear ***********,

 

The tracking number you provided (please see below for a copy) is invalid and does not show any movement, only that the label was generated. If there was a mistake, please provide the correct tracking number showing that the package was delivered to the vendor and I will issue a full refund. If there is no tracking confirming that the product was returned, I cannot issue a refund.

 

******************

 

Best,

*************

3/27/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered item #******** from NMR on 12-**-13 at 11:27 am. NMR immediately charged my card for $47.00. I received an email from NMR on Dec. **** apologizing for it taking so long for the item to be delivered. NMR stayed the item would be sent via, "Expedited Delivery" on Dec. ***; guaranteed to be delivered by Christmas Eve. NMR Posted on I still wanted item# ********. ******* said he issued a refund which I should get it 5-7 business days, but what about the item itself? The item was a gift to my wife. I still wanted it. Do you know what happened to it? Was it shipped or not? will respond in 24-48 hours, yet it takes them 3 days to respond. This company is unethical and needs to be held accountable.

Desired Settlement: I have told NMR I simply want the item delivered. NMR has not given me an explanation why the product wasn't delivered. They never mentioned it was out of stock, discontinued or anything. I have asked them specifically about this several times on **, email and *******. I have seen no signs of delivery or refund.

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID ******, however my complaint has NOT been resolved because:

[Your Answer Here]

NoMoreRack has replied to me but they have not addressed the problem at all.  They have responded several times with these pre made, blanket type emails.  They continued to delete my questions and complaints on ******** and *******. They eventually blocked me on both websites because I complained about not receiving an order, as well as my complaint of them shipping me damaged items.  On top of all that, NMR shipped me a tablet without a serial number.  They stated in order for me to get a refund on the damaged items, I need to send them a copy of my packing slip. I ordered a total of seven items and only got one packing slip; listing only one item on it. I explained this to NMR but they continue to reply with their prewritten, automated responses, which make no sense and do nothing to address my complaints.  I had to file a dispute with my credit card company to get anything started.  NMR will delete a complaint or question on FB and *******. They will respond with a prewritten, blanket message; stating to "Please send them a private message."  Whenever I send them a private message, they don't respond.  It feels like talking to a machine. The phone number doesn't have a live person to speak to. You have to email them and they take several days to respond with another blanket email.  I don't understand how a company this greedy and ruthless can still be in business.  

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******************

Business Response:

*********,

 

On December ****, 2013 a refund was issued in the amount of $47 for failure to deliver the product prior to Christmas. 

 

Best,

*******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ****, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 NMR delivered torn "Jeggimgs" to me.  They promised to fully refund the item once I sent them back but refuse to give me a return address.  They claim they refunded me the $16 but they did not.  They also issued me leggings that are supposed to be a women's large but are a child's large.  They refuse to refund this mistake as well.  NMR also delivered a Riola tablet which has an empty spot where the serial number was supposed to be.  The serial number is also missing from the box.  None of my items were shipped with packing slips.  All of my items arrived late.  

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***************




 

Business Response: ************,

You provided an order number for the "Rocawear Hooded Wool Toggle Coat" which we confirmed a full refund was issued on December ***, 2013. This was the ONLY item on this order. Thank you.

Best,
****

3/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought a Google Android 4.1 1.2GHz 8GB 10.1" Dual Camera Tablet PC & Carrying Case for my daughter on 11/***/13 for Christmas. I didn't know that the product was defected and not workable. I contacted the company for a full refund on the item. They did give me a hard time about the return policy but understood and supplied me with a RMA (Return Merchandise Authorization)number and said once they receive the item back they will give me my refund. They received the product back and then they sent me another product. So I call them and talked to a representative and they told me they would contact the manufacture and get another RMA number so I can send the item back and get a refund. They said I would receive it by email by the next morning. I called them back today 2/**/13 and they said they will not give me a refund due to the length of time I've had the product.

Desired Settlement: I want a full refund back. I am willing to send the replacement back in order to get the refund.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ***************.

Sincerely,

*****************

Business Response:

Dear *******,

 

Your initial order was placed on November *****, 2013. You first contacted customer service on January **, 2014, outside the return period for the company. Since the item was not eligible for a refund, but was defective, you received a replacement tablet from the vendor. Please see the confirmation link below. You received a replacement for your product and therefore cannot receive a refund.

 

**************

 

Best,

********

3/27/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered over a year ago and never received the order. I have sent several emails and made phone calls to no end. I finally received a reply from a customer service rep only to say the order is too old so no refund can be given. I never received the product I paid for and that is stealing.

Desired Settlement: Have not received anything

Business Response:

Dear *** *****,

 

Please email ********************** the order number, a brief summary of the complaint and the name and email address associated with your pay pal account and I will issue a refund of $28. Due to the length of time that has passed, our system does not allow refunds to the original form of payment. I apologize for the delay.

 

Best,

***

3/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company is the worst. I ordered items. Some were defective. I returned and re-ordered, it wasn't the same item I had even ordered. Other times I've ordered items, it just never got shipped out. I wanted some sheets--this happened 3 times, and they kept cancelling it and i would have to reorder. I ordered earrings, I never received them. They said they resent them, I still never received them. So I called them, and they decided they were going to terminate my account!!! I didn't want to get terminated. I wanted them to find my earrings. I asked them to research with the USPS> they didn't. So I called my USPS, the packages were held there. But in the mean time NMR terminated me. I begged them not to. So then I created a new account under another email. I ordered some earrings to send to my cousin in Indiana. Because I wanted them delivered to her address, they terminated my second account!!! And they are telling me to reactivate I need to send them a bank statement and my ID. Sounds fishy!! Oh also, when you email them, it takes forever to get a reply. But now, they are not replying at all.

Desired Settlement: I want an apology, a refund, and to reactivate my account. I want them to stop sucking so bad.

Business Response: *** *****,

There are many orders listed on your account Please specify the order number(s) associated with your complaint so I may better assist you.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 THERE IS NO WAY I CAN GIVE THE ORDER # SINCE NO MORE RACK SO !!!KINDLY!!! DEACTIVATED MY ACCOUNT AGAINST MY WILL!!!  Thus I cannot login to my account to see my past orders or see my order numbers.  Come on NMR! What a scam.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *****




 

Business Response: *** *****,

Your confirmation emails also provide the order number. I will need this information in order to process and resolve your complaint.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did not keep my confirmation emails as I never thought your company was going to be so bad to me. I complained many times to your own customer service dept and you did not resolve my issues, but instead kicked me off your site. Look up my email address to find my complaints and order numbers. 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *****




 

3/26/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered an item on 11/**/13. I have not yet received the item. The shipping tracking information shows that the item was "accepted" on 12/**/13, but it has no further tracking, and has not arrived over 2 weeks later. When I contacted the company I was given a "canned" response twice - exact same wording - via email about shipping delays during the holidays but in no way actually answering my question. I do not accept this auto response and feel ripped off. I also returned an item 2 weeks ago and have not received a refund. I do not want store credit- the item was defective, and I want my money back to shop with a reputable organization.

Desired Settlement: I want my money refunded immediately and not in store credit, as I will never do business with this company again.

Business Response: ********,

Thank you for your consumer inquiry regarding NoMoreRack.com. Attached please find a letter detailing your complaint filed with the Better Business Bureau  complaint #****, as well as the steps taking to the resolve the issue. If you have additional questions, would like to discuss the matter further, or that your issue has not been resolved, please feel free to contact me directly. Thank you for your time.

Best,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

The order referenced in the response is not even the order in question. I am complaining about order #******, placed on November **, 2013, which is marked as shipped, but according to tracking has never been sent and has not been received. I have corresponded with the business about this at least 6 times, with no resolution. The cost is $29.00 which I want refunded immediately. If they can't even respond to the correct order, it is obvious they do not care about customer satisfaction. The ONLY resolution is an immediate full refund.


***** *******

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *******




 

Business Response: ******,

That is not a screenshot but rather unverifiable text. Thank you for your concerns.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Like I'm going to send you a direct screenshot with all my banking information on it. So then you can not only commit fraud, you can also steal my identity. Wow - you're slick. How do you sleep at night knowing the company you work for defrauds hundreds - nay thousands - of people out of their money every day? Takes a special kind of heartless to do your job. I have turned everything over to a lawyer on the state level - not my personal lawyer - one that handles fraud by online organizations - licensing boards, etc. Have fun!

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*****************




 

3/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a tablet from No More Rack on Nov. ***, 2014 which was dysfunctional. The tablet continues to turn on/off and the screen jumps constantly. I have attempted to contact via email (when you call you get no operator just states send email). The first reply stated to call tech support (which was a busy number) and if that didn't work I would be able to get a refund. When that did not work I contacted again. The second stated I was pass the time frame and could not get a refund. At which pointed I responded and said that was unacceptable. The third email stated to contact another number (manufacture) which is "not in service" and there were no other options but "be patient". At this point I have no other recourse and they have not been helpful with refunding my money.

Desired Settlement: I would like to have my money back and I will send this tablet where ever I need to.

Business Response: *** *****,

 
On November **, 2013 you ordered the Google Android 4.0 1.2GHz 8GB 9" Dual-Camera Tablet PC & Accessories - Assorted Colors
, which was delivered on November **, 2013. On December **, 2013 you contacted customer service about functional issues with the tablet and requested to return it. Customer service informed you that it was past the return date with the company, but could assist you with replacing the product (product has warranty) directly with the manufacturer. This information was reiterated on January *****. Our company policy as stated on website says that we cannot accept returns after 14 days. If you would still like to exchange the product with the manufacturer, please contact customer service and they can assist you with this process. I will consider this matter closed ,thank you.
 
Best,
***
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:


Absolutely not true and of course all the facts are not made known. I was told I would have to call the manufacture for assistance and if that didnt work NoMoreRac would replace. When I contacted the number it was a disconnected number. I see now conveniently it is no longer. This of course was after numerous call to NoMoreRac whom was not taking calls and telling people to call back or email. Which I did also. Clearly if I was told the product would be replaced of course I would have accepted that since I brought it. This all occurred during the holiday and if accurate this company would be clear to explain all the facts. They were not taking customer calls via the message you recieved when attempting to reach customer service. How do you have a business which tells people sorry we're not taking calls after they have taken your money ?!

[Your Answer Here]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *****




 

Business Response: Dear *** *****, 

Your initial order was placed on November **, 2013 and confirmed received on November **, 2013. Please see the confirmation link below. You initially contacted customer service on December **, 2013, outside our return policy period.  Customer service provided the information to contact the manufacturer for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you. 

**************************************************************************************

Please call or fill out your information at ******************. Toll free number is ###-###-####. Open M_F, 9:30am-6pm EST. 

Best,
****

Consumer Response: I attempted to contact the manufacture during this initial probelm. I called during holiday season when this product was purchased and the number was disconnected. Since that time the number is now working. I called the manufacture who told me I could not receive a refund. I am not spending anymore time contacting anyone else regarding this purchased product. I made a purchase and I have spent more time on this matter then it is worth. I will just accept the loss and not purchase another item from this company ever again! 

3/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered two cardigans from NoMoreRack.com. They arrived via USPS, after being delivered to the USPS via UPS. UPS delivered to USPS on January **. USPS delivered to my home on January **. On February **, I e-mailed NMR's customer service for an RMA to return the cardigans. The first CSR told me I had exceeded the time to return the items which, according to her, was 14 days. She included a link to NMR's FAQ page that clearly stated I have 21 days to return items. I e-mailed them again and they insisted the items had been delivered on January ****. I e-mailed again, explaining in small words and short sentences that I had, in fact, NOT received the items until the ****. Then, another CSR sent me an e-mail telling me I need to get a certified note from the local Post Master, on USPS letterhead with the PM's contact phone number, stating when the packages had been delivered to my house. The USPS does NOT have any mechanism to research when my local postal carrier dropped two packages on my doorstep. I started exchanging messages on NMR's ******** **** with whoever monitors that site. Eventually, *** *. sent me two RMAs, one for each package. *** *. also told me they were "willing to make an exception" and "allow" me to return the items even though it was beyond the time frame for returns. Had they simply honored their own return policy in the first place, I would have dropped the items for return on the **** day. As I was printing out the labels to return the cardigans, I read the e-mails more closely and realized they are offering to refund me $12.26 per cardigan rather than the $20 per cardigan that I paid. Upon further review of their FAQ page, it states the customer is responsible for the paying the return charges. They only charged me $2 per package to ship the items to me. I am puzzled as to why it now cost $7.74 to return each item. I can easily put both items in one mailing pouch and return them both for far less than $15.48.

Desired Settlement: I would like to be refunded the $40 I spent on the two cardigans, rather than the $24.52 they are offering.

Business Response: *** ******,

On March **, 2014 a refund in the amount of $44 was issued to your account. 

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is now March ** and I have NOT received any refund.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** ******




 

Business Response: *** ******,

All refunds have been issued and received. please see below for confirmation.

Refund Transaction ID
    *******
Refund Amount
    $22.00 USD 
Refund Status
    Settled 
Refund Date
    03/**/2014 11:51 AM EDT

Refund Transaction ID
    *******
Refund Amount
    $22.00 USD 
Refund Status
    Settled 
Refund Date
    03/**/2014 11:51 AM EDT


Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As per usual, a customer service representative has spouted off inaccurate information. Every e-mail from them began with "Your issue has been resolved" when, in fact, it had NOT been resolved. As is the case here. You can conjure up transaction numbers all day long, but the FACT is, there has been NO MONEY REFUNDED TO ME. My bank account does not reflect a refund. Your website does not reflect a refund. Until money is REFUNDED to my bank, I HAVE NOT RECEIVED A REFUND.

And until money in refunded to my bank, this COMPLAINT HAS NOT BEEN RESOLVED.

I would like to point out, prior to the correspondence we have so playfully bantered back and forth here via the lovely BBB, more than 30 e-mails were volleyed between NoMoreRack and my inbox. MORE THAN 30 E-MAILS to resolve a simple return of merchandise and refund of money -- which still remains unresolved. That level of "customer service" is beyond mind boggling. The fact that NoMoreRack has enough people to spend that much time trying to bilk people out of their money speaks volumes to their idea of customer service.

SO MUCH FAIL.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** ******




 

3/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Christmas gift from NoMoreRack.com in early November. However, the gift I purchased was too small for the recipient and needs to be returned. I have reached out to Nomorerack.com but only receive automated responses which takes DAYS for them to respond. Despite my need to return my item, one of the email responses from nomorerack states that a return needs to be done within 14 days of receipt of the product. The problem is I purchased the product a month before Christmas so that I would receive the product in time to be wrapped and gifted for Dec. ****. Regardless, considering the response times, how is it even possible to make a return within a 14 day time frame when it took 14 days to find out the refund policy from the automated emails I receive. Nonetheless, I was given a phone number to call, however the number is an automated machine as well which states they will only deal with customers via email!! This has been an extremely difficult process just to return a product for a bigger size.

Desired Settlement: All I want to do is return the item for store credit so I can purchase a larger size. Or it would just be better if I could get my money back at this point.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

****** *******

Business Response:

Dear *** ******,

 

All orders associated with your account have been delivered prior to Christmas. Please see the confirmation links below. Thank you.

 

************************************************************************* **************************************************************************************

 

Best,

 

***

Business Response: ********.

Your initial order for the "MID Google Android 4.0 Dual Camera 1.2GHz 4GB 7" Tablet PC with Accessories - Assorted Colors" was placed on November **, 2013. You first contacted customer service on January **, 2014 stating that you want to return this item because you do not like it, outside of our return policy period. Unfortunately this product is ineligible for return/refund due to the length of time that has passed. 

Best,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ************, and have determined that my complaint has NOT been resolved because:

If you could, please review my complaint from when I first contacted your company, you will see that the product was purchased as a gift for someone, it was not for me.  According to the recipient of this gift, I had purchased the wrong android, it was too small.  I did not ask to return, I asked to exchange for a bigger one.  My frustration stems from not being able to get a direct response from your company or to get anyone over the phone.  And your return policy is extremely REDICULOUS considering YOU CANT SPEAK TO A HUMAN BEING.  Even if I wanted to return the product for a full refund, it would take me days just to figure it out.  I'm not going to follow the instructions of an automatic reply from someone in god knows where and ship a product back to you within a few days for a refund not knowing what's going to happen.  At this point I'll give the gift to someone else and just never purchase from your company ever again.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******************



 

3/26/2014 Problems with Product/Service | Complaint Details Unavailable
3/26/2014 Problems with Product/Service | Complaint Details Unavailable
3/26/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: WE RECEIVED A PRODUCT FROM NOMORERACK AND IT WAS NOT WHAT WE EXPECTED. WE HAD TO PAY $36.00 TO SHIP THE PRODUCT BACK TO THEM.

Desired Settlement: WE WOULD LIKE THE FULL PURCHASE PRICE AND THE RETURN SHIPPING COSTS REFUNDED TO US IN THE FORM OF A CHECK. THEIR POLICY SAY WE CAN GET A STORE CREDIT OR A PURCHASE PRICE REFUND APPLIED TO THE CREDIT CARD USED FOR THE PURCHASE. THEY HAVE PULLED BANK FRAUD TO OUR BANK ACCOUNT AND WE WILL NOT GIVE THEN THE NUMBER AGAIN

Consumer Response: Better Business Bureau:
*
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,
*************

Business Response:

***********

 

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

 

Best,

*******

Business Response: ************,

You are providing me with an RMA number. Please provide me the order number so I may locate your order in our system.

Best,
*****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *********, and have determined that my complaint has NOT been resolved because

 I have given them the information multiple times and they just stall and want the same information. I just want my money back plus the shipping costs. I am tired of playing their silly games.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*************




 

3/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I order 9" Dawg Boots in Dec. I receive them. Too small. I ask to return. No label is attached to my email to send back, as per customer service told me it was attached. Then I was told to ship back and I will get refunded. I get refunded for purchase of boots 19.00 with in store credit with (nomorerack.com). Then get credit for shipping back of 16.85 with in store credit, now this was my money to ship not used to order their products. All of this took lots of emails, but we got it finalized. I use in store credit to get other boots, Hot Fashion Winter Boots $29.00. Boots are not what advertised. For cold weather and Cushioned foot bed. Absolutely NO CUSHION, it is cardboard! To me these are not what I ordered as advertised online, or are defective. I email to return. Get email back that item is marked final sale. No Returns! Then I receive another email that item 9"Dawg Boot has been delivered. Ordered on Jan. 31, 2014. Totally new order number for $19.00. Open it up and tracked it. Nomorerack.com has now sent me an email for previous boots delivery for the for delivery of second pair of boots. Now they are delivering me false emails about items shipped and ordered.

Desired Settlement: Really just want my 35.85 credited back to my paypal account or even get my shipping money back that was not used to purchase their products but to ship back to them?Only suggest that this company be checked out carefully by federal regulations or someone because I can guarantee that they are making tons of money this way of innocent consumers.No refund of money then, send me a pair of 9"Dawg Boots in a size 10 chestnut or brown that have cushion. Call it done and over, not to use company again

3/26/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On January ****2014 an order was placed with normorerack.com. On January *** the package was stopped in shipment because it was damaged by Fedex and they claimed that it was too damaged to continue shipment. Fedex contacted the vendor and let them know that the item was no longer being shipped. We as a consumer were never notified of this and found out for ourselves by checking the tracking number on the **. We then immediately contacted nomorerack to find out what is going on with our order. We were then told that they would need to contact the vendor who sold us the item and that would be 5 to 7 business days later. We then received an update on the *** stating that the vendor was contacted and that our item was shipped, they gave us the same tracking number from the previous package. We then called them on the **to ask where our package was, as the tracking number they gave us was incorrect. We were then told by the nomorerack representative that Fedex used the same tracking number and I would have to wait 3 days for the system to "update". I then contacted Fedex, they told me that they would never use the same tracking number within the same year, meaning that if the package was shipped they would have used a different tracking number. I then called nomorerack back to find out the status of this package, put on hold for 30 minutes when I was told they would refund my money in 5 to 7 business days.

Desired Settlement: There is no real outcome here, I just want to make sure that no one else makes the same mistake to actually work with this company and have to endure hours on the phone and waiting a month for a package or their money back.

Business Response: ******,

I am having trouble locating your order in our system. Please provide me the order number associate with your complaint so I may better assist you. Thank you.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

From emails recieved from NOMORERACK:

****** ****** ********** ****** **** ****** ***** ********** ****** *** **** ******* ********* *** **** ******* ** ****** **** ******** ***** ** **** ***** ** ***** *** **** ****** ****** * ******* *** ******* *** ***** **** *** **** *********** ****** **** ** ***** **** ** ** **** *** ** ****** ********* **** ****** ****** ** ******* **** ** **** ******* **** ******* **** *** ******* *** ********* **** *** ******** *********** *** ******* **** ******** ****** *** ******* ****** **** ***** *** ***** ** **** ****** ***** * ******** ******    ******** *** ******* ******** ******** ********* ** ***** *** ******** ** **** ****** ***** ** ****** ** ********* ****** *** ***** ** *** ******** ** ********** **** **** **** ***** **** **** **** * ******** ** ** *** **** *** **** ******** ** ****** ******* ** ***** *** **** **** *** ********* ****** ** *** **** ** ** ** **** *** **** *** ******* **** ***** **** *** ***** **** ****** ** *********** ******** ************ ** *** **** ***** ******** * ********** ******** **** ********** * ********** *** **** *** ****  

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**********




 

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ******.

Sincerely,
************

Business Response:

Dear ****,

 

On January **, 2014 a refund was issued to your account in the amount of $21 for the boots.

 

Best,

******

3/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have contacted customer service via email on the following dates: 1/**/14, 2/**/14, and 2/**/14 to receive a detailed receipt for a watch I purchased on 7/**/13 that already does not work. They advised me to go to my order history online, which I did. However, it does not provide an itemized receipt of the purchase. When I emailed them this info. They did not respond. So, I called customer service on 2/**/14 and was told the same. They refused to send me a copy of the receipt which I know they have because the gentleman I spoke to brought it up on his computer. I asked to speak to a manager and he wasn't going to allow it until i became irate. She was of no help either. Her English was limited but she was able to argue with me that the order history includes an itemized receipt. It does not! I just want to get the piece of junk watch they sold fixed! They are uncooperative and unresponsive to my needs as a customer! I will never do business with them again and will inform friends and family!!

Desired Settlement: An apology and an itemized, detailed receipt sent to my email.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

**********

Business Response:

Dear ********,

 

We are not refusing to send you a copy of your receipt, our system does not provide the same view as the customer. Please check your order history and the confirmation email you received when you initially ordered your product.

 

****

Business Response: ******

This is what I can provide to you. 

******************

Best,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********



 

3/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Order number ******** was dead on arrival. Now they want me to pay for return shipping . I am disabled and have no way to get this to the shipper. Agent was very rude. emails are unanswered

Desired Settlement: Refund my credit card

Business Response: *** *****,

On March **, 2014 a refund in the amount of $97 was issued to your account. 

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *****



 

3/26/2014 Problems with Product/Service | Complaint Details Unavailable
3/26/2014 Problems with Product/Service | Complaint Details Unavailable
3/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a tablet from your website at the end of November, received itabout a week before Christmas, used it about 4 times, and the screen justwent white out of no where. There has been no liquid damage nor has it beendropped. I t came with a 1 yr warranty slip, which asks for a serialnumber, but there is no serial number on the device or the box. I alsobrought one for ny husband and his device is working fine. my device has asticker on the back it reads: ******************. My husband's doesn't havea sticker on it at all. I am so upset about this, I paid 59.00 for a pieceof **** ! This is the second issue I have had from your merchandise.The first was when I ordered my husband's device and it came late and it was tge wrong color.When I contacted customer servicethey told me to send it back,which i was not happy with being that the device was already delivered late and was his birthday present. When i requested some sort of credit to be applied to mya ccoubt due to the inconvenience and the order being wrobg i was told no. Whenwill the disappointment end ? I knew it was to good to be true ! I wouldlike my money back. This is outrageous!

Desired Settlement: I would like my money back or a replacement. When i looked on nomoreracks.com returns policy it said that I would have to pay for the device to be shipped, I would be refunded less shipping, so that means they are making people pay to ship their defective products back to them then taking it out tge refund ! Why should we have to pay twice ? Its wrong.THEY ARE WRONG.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,
******* *****

Business Response:

Dear *** *****,

 

On December **, 2013, customer service provided you with instructions and a return shipping label on how you can return the product to the vendor. This information was again provided on January ** * and *, 2014. Please follow the instructions, if not, I will consider this matter closed. Thank you.

 

Best,

***

Business Response: *******,

On March ***, 2014 the RMA was issued to your email address and is included again here.

Best,
****

********** ********* ******* ********** ***** ********** ************* ***** **** *** **** **** ** ***** ** ******** **** ****** ***** *** **** **** ** * ********* ******** ****** ** *** ******** ****  **** ******* ******  ******** ** **** ******** ******* ****** **** ******* ************ ********* **** ***** *** ************* ********* ** *** ** ****** ******* ** *** ********* ********  *** ***** ** **** ***** **** *** ** ******** ** *** **** ** ******** *** **** *** *** ********* ** ******** *** ******** *********** **** ***** ******** *** ** **** ***** ******* **** **** ****** ***** **** ******* ***** ******* *** *  **** ******** ******* ********** ***** *** ****** ** **** ******** ** ******** **** ***** * ******* ** ******** *****  **** **** ** * ********* ******** ****** ** *** ******** ****




Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *****



 

3/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company has terrible customer service. I ordered a portable usb charger and the item got so hot, without being plugged in for 2 days, that it started melting. I contacted the company and they said I had to contact the distributor first, then come back to them for a refund. The distributor told me that because the item is hot, i don't need to send it back and he even offered to send a replacement. I said no thank you to the replacement, the item could have burned down my house. Nomorerack insisted I send it through the mail, but to let the post office know that it's very hot. I emailed them what the distibutor said and they still insisted I send it back. I eventually got a credit for about half the amount of the item and when I went to use it, I had to spend $30 on their site to allow me to use the credit. When I chatted with customer service, she said that credit isn't a credit until I send it back. Well, the item got put into a bucket of water and throw out, I was not keeping a burning hot item in my house. Nomorerack has terrible customer service. I've bought other items from them and it' ***** or miss on quality. I refered my mother to the company before my issue, she bought 2 PURPLE tablets and they showed up WHITE. They can't get their stuff straight and emailling them is frustrating because they copy and past veribage out of templates.

Desired Settlement: Send my refund back to my method of payment. Its such a little amount that it doesn't kill me if you refuse, but it's the principle of the matter. You say you strive on customer service, it doesn't appear that way.

Business Response: *** *******,

On March **, 2014 a refund was issued to your account in the amount of $9. Please allow 3-5 business days for the funds to post to your account.

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *******



 

3/26/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: When ordering these products the image shown next to my order was inaccurate to the actual product. When I received the product I was disappointed to see the product was not what was advertise with my orders. When I called customer service not only were they hard to understand but also unclear with their instructions . When I called once more they told me I had to pay to return the item back but they also made me wait 30 min to talk to *******. As well as telling me it was my fualt.

Desired Settlement: My refund with the company paying shipping and handling for false advertisement .

Business Response:

Dear ******,

 

On January **, 2014, an RMA was issued so you can return the items and receive a refund. The items have not been returned and therefore no refund can be issued. 

 

Best,

********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *****, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****

 

 

Hello ,

 I apologize as I didn't see that my e-mail never sent. The company sent me credit for their merchandise which I am okay with. Thank you so much for your help!


 

3/26/2014 Problems with Product/Service | Complaint Details Unavailable
3/26/2014 Problems with Product/Service | Complaint Details Unavailable
3/26/2014 Problems with Product/Service | Complaint Details Unavailable
3/26/2014 Problems with Product/Service | Complaint Details Unavailable
3/26/2014 Problems with Product/Service | Complaint Details Unavailable
3/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I bought what was advertised as a new laptop.they sent me a refurbished one.they charged me the price the same laptop costs brand new at best buy.so it was a scam.i contacted them a dozen times.they blew me off until there return time had lapsed and then finally answered and said sorry your to late.i said no I'm not you sent me a refurbished instead of new there is no time limit on a scam.you sent old product I want my money back.finally they said we contacted Toshiba for you they will be in contact with you it could take up to 5 days.it has bin a month they did not contact me.and now nomorerack will not respond again.they ripped me off.how can a buisness like this be aloud to operate.

Desired Settlement: I want my money back or the brand new laptop I paid for.at a discount price for all this trouble

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

******** ****

Business Response:

Dear *****,

 

I am having trouble locating your order in our system. Can you please provide me the order number thats associated with your complaint so I may better assist you? Thank you.

 

Best,

******

Business Response: *******,

The product you purchased clearly states that the item is refurbished and has a 90 day warranty. Please see the link below for confirmation. Your initial order was placed on __ and confirmed delivered on December **, 2013. Please see the confirmation link below. You first contacted customer service about "noticing the refurbished sticker" on the product on January **, 2014, outside of our return policy. I apologize, but this product is not eligible for a refund. 

********

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]it was marked as new.it was sold to me at the same price a new one is in best buy.i will not withdrawal my bbb complaint.you cheated me and I will continue to post it on facebook and tell everyone I no not to buy your shawdy products.and that your a scam that says your selling one thing and sends another.nice buisness ethics you have.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*******



 

3/25/2014 Billing/Collection Issues | Complaint Details Unavailable
3/25/2014 Problems with Product/Service | Complaint Details Unavailable
3/25/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered four blankets @ $24.99 each in December, 2013. I received two, but never received the other two, which I had ordered for Christmas gifts. I have complained numerous times to "nomorerack" regarding the fact that I have not received them, but have been charged for them. They tell me that they just send the order to someone else and it's handled from another company. I kept complaining and they finally told me to quit calling them. This was not their problem.

Desired Settlement: I want a refund immediately.

Business Response: *** *****,

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

Best,
***

3/25/2014 Problems with Product/Service | Complaint Details Unavailable
3/25/2014 Billing/Collection Issues | Complaint Details Unavailable
3/25/2014 Delivery Issues | Complaint Details Unavailable
3/25/2014 Problems with Product/Service | Complaint Details Unavailable
3/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i purchased an android tablet in december and the tablet is no longer working...it quit charging and has either a solid white screen or goes to a screen with white lines all threw the screen. this tablet is barely 2 months old and i have sent 4 emails to customer service and have gotten no response.

Desired Settlement: i would like my money refunded back to me. that tablet was 59$ with a 2$ shipping and handling fee.

Business Response: Dear *** *****,

Your initial order was placed on December *, 2013 and confirmed received on December **, 2013. Please see the confirmation link below. You initially contacted customer service on February **, 2013, outside our return policy period.  Customer service provided the information to contact the manufacturer for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

**************************************************************************************

Please call or fill out your information at ************************************* for assistance. Toll free number is ###-###-####. Open M_F, 9:30am-6pm EST.

Best,
***

3/25/2014 Delivery Issues | Complaint Details Unavailable
3/25/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I returned merchandise in 2012 for a full refund. I have battled with this company for months. I was told I had a refund of 80.00 on my account. I tried to get my refund. The company will not return my refund or the merchandise. I have a history of emails saying that I had a credit on account. this company has my money and will not refund Product_Or_Service: jewerly

Desired Settlement: DesiredSettlementID: Refund complete refund

Business Response: Dear *** ***********,

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

Best,
***

3/25/2014 Problems with Product/Service | Complaint Details Unavailable
3/25/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased 3pc set: duvet cover & shams total $58.00 from nomoracks.com on 12/**/2013. As of 02/**/2014 I have not rec'd my order or money. I emailed nomorerack.com customer service concerning the status of my order, I emailed when I rec'd a package which was the wrong order, I emailed when I return the wrong order using their return label, I emailed when I was told to use the credit given to me of $58.00 to reorder my merchandise to rec'd the wrong order again. It is now 02-**-14.

Desired Settlement: My full refund of $58.00 and any shipping cost I incur while returning nomorerack.com merchandise.

Business Response: *** **********,

On January **, 2014, a store credit in the amount of $29 was issued to your account. On January **, 2014 a store credit in the amount of $29 was issued to your account. Both credits were subsequently used and therefore assumed resolved.

Best,
***

3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased this set of sheets online on January 22: 6-Piece Set: Ultra-Soft 1600 Series Bed Sheets - Assorted Colors Qty: 1 Size: King; Color: White Unit Price: $29.00 It was delivered January **. We washed the sheets, put them on the bed, and within 2 nights, the fitted sheet was literally disintegrated, with innumerable tears and holes.

Desired Settlement: Despite the company's stated return policy of 7-14 days, there is clearly a responsibility to sell products that are fit for normal use, which this set of sheets was clearly not.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *********.

Sincerely,

**********

Business Response:

Dear *******,

 

Your initial order was placed on January **, 2014 and confirmed delivered on January **2014. Please see the confirmation link below. You first contacted customer service on February **, 2014, past our return policy period. On February **, 2014, customer service issued you a store credit in the amonnt of $10. I apologize for the inconvenience, but the product is ineligible for a return or refund.

 

*******

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *****, and have determined that my complaint has NOT been resolved because:

Despite the company's policy, this product (a set of bedsheets) was defective. The defect didn't become obvious until the sheets were washed once, which was after their stated two week return window. Given that these sheets were defective, their return policy is unreasonable. Their offer of $10.00 on a future purchase is unacceptable because we have no intention of shopping with this vendor again.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,
*********



 

3/24/2014 Problems with Product/Service | Complaint Details Unavailable
3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My problem is two fold 1. The product was misrepresented as high quality. It was not - it was defected- had black ink on curtains and curtains were discolored/faded as if they had been left out in the sun 2. I followed their instructions for return and still have not received a refund. I sent back their product 3 months ago, to date they have not credited my credit card. They have had their product back since December, and their policy guarantees refund/claims will be processed in 1 week. I have communicated with them several times ( at least 6) and I keep getting the same answer, but no refund: Hello Good day from Nomorerack! Always here to help. This is to give you an update regarding your order. Please be advised that we have already made contact with the vendors and we quote “Credited. ” for the item 2-Pack: Two-Tone Faux-Suede Blackout Curtain Panels - Assorted Colors At NoMoreRack, customer satisfaction is our main goal!

Desired Settlement: I expect them to refund my credit card as promised.

Business Response:

Dear *** *******,

 

On February **, 2014 a refund in the amount of $112 was added to your account.

 

Best,

***

3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: They will not stop sending me emails and after 5 emails to their customer service and calling the number!!!!!!!!!!!!!!!!!!!!!!!!!

Desired Settlement: No settlement requested - for BBB information only

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******. and I am STILLLLL receiving emails from them about an item in my cart and the emails are coming in in the middle of the night!! They are well aware of this problem and it is still not fixed

Sincerely,

******* ******

Business Response:

Dear *******,

 

Please forward the most recent email sent by NoMoreRack to ********** with a brief explanation of the situation and I will have your email removed from the mailing list.

 

Best,

****

3/24/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a pair of boots from the online site nomorerack.com. Once received, the boots were too small. I then tried to contact the company, which their 800 number said they were too busy to work through the phone and to email them. Every response would take a week or more to reach out to me. I simply wanted to return the boots and get my money back, since they were taking so long to respond and I felt really uncomfortable at that time in exchanging. I was also told I could not exchange but that I had to return and purchase again. After working with several people and being told exactly how to return the item, and being promised I would be fully refunded for the boots along with the out of pocket cost for me to ship them back, since their return lablel was sent to the wrong email address, and could not be reprinted according to them, I never received a refund and was told I did the return wrong, because I did not keep a copy of the shipping receipt. I placed it in the box along with the boots as directed. Now I have no boots, and I shelled out almost 40.00 to a company with terrible customer service and getting the run around from so many people.

Desired Settlement: I would like to be refunded my original cost, plus the 16.95 I paid to ship back the boots. I have my credit card statement that shows what I paid, as I did not keep the shipping reciept, I was told to put it in the original box. The company also never sent me a reciept for my purchase, just an instruction sheet if I wanted to return.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ********.

Sincerely,

***********

Business Response:

Dear *********,

 

Can you please provide me with the return tracking number of the boots you returned to the vendor? Once I can confirm the boots were mailed, I can issue a full refund. Please also provide the name and email address of your pay pal account along with the tracking number. Due to the length of time that has passed, I will have to issue the refund via pay pal. Thank you.

 

Best,

*********

 

3/24/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have purchased many times from nomorerack.com and every order I have purchased I have had problems. Not receiving order, receiving wrong item than described, not refunding my card and only giving me a in store credit, only giving partial credit which was only a in store purchase credit among many other issues I have had with this company!

Desired Settlement: Refund, credit card not a credit to purchase more!!!

Business Response: Dear **** *******, 

 
In order for me to further look into your inquiry, could you please provide me with the, order number in which you are seeking a refund for? 
 
Thanks.
 
-*** 

3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a tablet it was defective. the quality is poor, the camera do not work and most of the time it will not power on

Desired Settlement: To refund my account

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

This is the response that I receive:

Hello ******,

Good day from Nomorerack! Always here to help.

This is to give you an update regarding your order

Please be advised that we have already made contact with the vendors and we have received the feedback. We have confirmed that the item is under warranty. Please call or fill out your information at ************************************* for assistance. Toll free number is 1*************. Open Mondays - Fridays, 9:30am-6pm EST.

Rest assured, we are doing the best we can to have this matter resolved the soonest time possible. Please let me know if I can be of any further assistance.

At NoMoreRack, customer satisfaction is our main goal!

Regards,

* ***** * with Customer Care 

Nomorerack - Everything you love for less


 I have tried to call and I can not get an answer

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** **********

Business Response:

Dear **********,

 

Your initial order was placed on December **, 2013 and confirmed delivered on December **, 2013. Please see the confirmation link below. You first contacted customer service on January **, 2014, outside of our return policy. Customer service provided the information to contact the manufacter for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

 

*******************

 *

Please call or fill out your information at ******** for assistance. Toll free number is *********. Open M_F, 9:30am-6pm EST.

 *

Best,

*****

Business Response:

Dear *** **********,

 

Your initial order was placed on December **, 2013 and confirmed delivered on December **, 2013. Please see the confirmation link below. You first contacted customer service on January **, 2014, outside of our return policy. Customer service provided the information to contact the manufacter for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

 

***************

 

Please call or fill out your information at ********* for assistance. Toll free number is ************. Open M_F, 9:30am-6pm EST.

 

Best,

*******

3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Complaint by telephone/BBB staff/sq-- Consumer ordered and paid in full for an Iron in the amount $59.99. The order and payment was done on 11/**/13. The Iron arrived 12/**/13 defective, item does not work. The consumer attempted contacting the business but unable to reach someone due to high telephone volume then call would drop. Consumer contacted the business by email and was advised only 7 days, grace is 14 days, advised her time has expired, she was instructed to contact the manufacturer at ****************, found this is not a working number for the manufacturer.

Desired Settlement: Consumer seek refund

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ********.

Sincerely,

********

Business Response:

Dear ************

I am having trouble locating your order in our system. Can you please provide me the order number thats associated with your complaint so I may better assist you? Thank you.

 

Best,

******

3/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered three necklaces that were of inferior quality so I shipped them back after requesting the required RMA numbers. They have failed to issue me a refund for more than 45 days. After repeated requests for a refund they still have NOT refunded my money. They indicate that refunded $10 but I have not received a refund to my credit card as requested. They owe me $30.

Desired Settlement: I want a full refund for what I paid for the three necklaces that I paid $30 for ($10 each).

Business Response:

Dear *********,

 

Separate RMAs were issued for each product and the vendor received only one product. On December **, 2013 a credit was issued in the amount of $10 for returning that one product.

 

Best,

***

3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered an electronic item from NoMoreRack.com (order ID : *******) and the item was defective - it never turned on. I returned it as instructed. My tracking number shows that the vendor rec'd the item on 1/**/2014. They have told NoMoreRack that they haven't rec'd it. NoMoreRack hasn't done anything other than contact the vendor and ask them to look for it and process it. I'm still waiting. NoMoreRack will not give me my refund and just keeps telling me I have to wait on the vendor to do something. They are, in essence, holding my refund hostage because they haven't gotten their refund from the vendor. If they guarantee their products as advertised, and are so sure that the vendor will fix things, then give me my refund while THEY wait on the vendor to process the item.

Desired Settlement: I don't believe I should have to wait on my refund while they try to get the vendor to refund them. It's their responsibility to back up their sales and if they don't have reliable vendors it should not be the consumer's issue. I would like my refund.

Business Response:

Dear ************,

 

On March ***, 2014, a refund was issued in the amount of $59.00. Please allow 3-5 days for the funds to post to your account.

 

Best,

****

3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Android Tablet from their website on 11/**/2013. It was shipped on 11/**/13 and delivered on 11/**/13. (I have email receipts of all of these). It was a gift for my son for Christmas, so it sat hidden in my closet until that time. He opened the tablet, and played with it for not even two days before it broke. The side buttons worked, so I could turn the tablet and turn the volume up and down. The touch screen part, however, did not work. I tried to unlock the screen with my finger and the stylus, and the screen did not respond; NO LOCKS were set on the tablet. I could not even turn the tablet off, because the screen needs to be unlocked before that could happen. On top of that, the battery lasted at most around 45 minutes, opposed to the suggested 4 hours that the product claimed. Here is where the problem gets really sketchy. I emailed Nomorerack and got ahold of them through facebook wanting a return, or at the very least, a replacement product. Their response (on both) was that it was past their 7 day return policy (even though it took them 9 days to ship it from the date of order (11/**/13) (got the confirmation email of shipment on 11/**/13) and me 12 days to receive it (on 11/**/13). They so politely, however, extended that period to 14 days. The problem, again, was that it was a Christmas gift. I suppose I should have ordered two weeks before Christmas, or should have opened it up and played with the thing to check out the quality of it, and hope that it didn't break before I gave it to my son. I then reached out again, for a replacement product. From there, I was told by facebook to contact the manufacturer. I tired calling the number they gave me (###-###-####) and it continued to ring with no one asnwering. I reached back out again to them, through facebook, stating that no one answered. To which I received yet another message to get ahold of the manufacturer for the one year warranty and that they should be able to help me. I gave up on the help from facebook and then, I tried to get ahold of them through email once again. They sent me a message back on 12/**/14 saying the request (#*******) had been received, and that due to increased holiday shopping, at least 48 hours should be expected. I waited, and heard nothing until I received another email on 01/***/14 asking how their customer service was and that they havee scalated my concern onto their customer service representatives. They said they would be in touch in 5 to 7 days, but in some cases up to 2 weeks. Are you kidding me, what customer service?...NOTHING had been resolved yet. I replied to them, stating how I was unhappy and explained my situation to them. Nothing is heard from them, and I am patiently waiting, as they said it could take up to two weeks. I finally get an email on 01/**/14 stating that my request (#*******) had been solved. It was solved? I have yet to talk to anyone about my problem and the email only states that they have made contact with the vendors and have received feedback. An email and toll free number were included. Guess what? I call the number they gave me (###-###-####), that's right, the same number as before, and now the number is no longer a working number. I have saved EVERY correspondence I have had with these people, and to no avail, I still have a defective tablet that my son cannot play with, or no way to get a proper remedy; THAT is why I have got in touch with you, the better business bureau.

Desired Settlement: At first, I would have been completely happy with a replacement, as I just wanted my son to be able to play with the tablet. However, after all of the hassles and unsuccessful dealings with this company, I would just like to get my money back so I can buy my son a new tablet with a reliable company. Besidees, the product is not all what it claimed to be.

Business Response: Dear *** ******,

 
Thank you for your inquiry.  Unfortunately, it is passed the 14 day window where you can receive a refund through nomoreracks.com. However, if you contact the manufacture directly about the faulty devices, they will be able to assist you in a refund, assuming the product is still under manufacturer warranty.  
 
Please use the below information to follow up with the manufacturer: 

email *********** for assistance. Our toll free number is***********. We are open M_F, 9:30am-6pm EST.


Thank you.

*******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 

These people obviously didn't read my complaint at all. I have tried contacting the manufacturer via teleephone a few times, with no luck. The first time being that it just kept ringing, and the second, a message recording saying that the number is no longer in service; this was stated in my complaint. I have reached out to the "manufacturer" again through email, hoping for a response. Obviously, nomorerack.com doesn't care and is not willing to work with me on this issue. Nor do they care that they are selling faulty equipment. I have read many reviews from their facebook page where people are experiencing the same issues. It is not just one or two, but many!

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

************




 

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID **********.

Sincerely,

************

Business Response:

Dear ****************

I understand that you tried to contact the vendor and did not respond, but I suggest trying to contact them again. I just tried the phone number and I was connected to an agent. 

 

MID Google Android 4.0 1.2GHz 4GB 7" Dual Camera Tablet PC & Accessories - Assorted Colors Description Color: Red. Vendor Response: Please have cx call us or email ********** for assistance. Our toll free number is ****. We are open M_F, 9:30am-6pm EST.

 

Best,

********

3/24/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have placed an order with them on 1/**/14 and it has not shipped. I tried to cancel the order and they will not cancel it but they have charged my card.

Desired Settlement: I want my money refunded to my account.

Business Response:

Dear *** ***** *****,

 

Your order was confirmed delivered on January **, 2014. Please see the confirmation link below.

 

********

 

Best,

***

3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am still waiting on a reversal charge/credit on the product I mailed back to this company. The product broke 2 days after recieving it, and it takes days to get any type of response. I even used this companies return info provided to me and my debit card still has not been issued a refund. [Nomorerack] Re: Re: Return Merchandise Authorization #***Completed for MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC with Accessories

Desired Settlement: I would like my debit card credited for this product as they confirmed they did receive it thru their own RMA. Thanks for your assistance

Business Response:

Dear ***.

 

On January **, 2014 a refund in the amount of $59 was issued to your account.

 

Best,

**

3/24/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I did not receive the entire purchase and my credit card was billed for the entire amount. Customer service failed to help me. I ordered 3 comforters and only 2 arrived and all three were billed to my credit card. One comforter was advertised as 3 pieces and there were only 2 pieces in the package. Advertisement misrepresented the actual contents. After over a month they would not cancel the order. They wouldn't return or exchange the other 2 comforters. I was unhappy with the color.

Desired Settlement: Refund for the items that were ordered

Business Response:

Dear *** *******,

 

On January ***, 2014 a refund was issued in the amount of $30. On March **, 2014 a refund was issued in the amount of $31. On March **, 2014 a refund was issued in the amount of $30.

 

Best,

***

3/24/2014 Delivery Issues | Complaint Details Unavailable
3/24/2014 Problems with Product/Service | Complaint Details Unavailable
3/24/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I did sent several email to this company asking to remove my e-mail from they systems, and they continuing sending me promotions advertising emails.This is one of my emails I did send to then...Ticket #*******: I told you guys before I don't want this sheet, looks like you not understand English , so stop sending me this sheet or I will go with a different...I did talk to customer service representative ****** and *****, explain my request and how several times I did request stop this information, without any results,

Desired Settlement: Please stop sending me emails with any kind of information promotions etc etc......

Consumer Response:

Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

***********

Thank you so much to take the time to contact me about this problem, unfortunately I keep receiving e-mails from Nomorerack .com as publicity and not even contact me regarding my several complains.

 

Business Response:

Dear *********,

 

Please forward a copy of the most recent NoMoreRack email and send to *************. Explain that you are having trouble being removed from the mailing list and I will ensure the removal.

 

Best,

*****

3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an Irola MID Google Android Tablet on December **, 2013 (order #********) which I did not receive until December **, 2013. The tablet was supposed to be a Christmas gift for my 15 year old daughter however 1 week after Christmas the tablet stopped working. The camera never worked & front cover came completely apart from the back cover. I went to the website where it states that returns are not allowed after 14 days of ordering the item. On January **, 2014 I contacted Nomoreracks & received this reply on January *, 2014. * ******* *** Jan **22:04: Hello, Thank you for writing in. Always here to help. We apologize for the inconvenience that caused you. Kindly contact the manufacturer as a lot of times they can help with the return process and immediate resolution. They should be able to assist you with any product related questions along with warranty information : Global Phoenix Tech Support at ###-###-#### or toll-free at ###-###-####. Available Monday-Friday from 9:30 AM -6:00 PM EST You can also visit http://www.mymidpad.com/FAQ.html for some helpful information about the product If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, * ******* *. with Customer Care Nomorerack - Everything you love for less Of course I have not been able to get any assistance from this Global Phoenix company as well.

Desired Settlement: I would like to be refunded all of my money for an item that I've only been able to use 4 days.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

*********

Business Response:

Dear *** ******,

 

Your initial order was placed on December 6, 2013 and confirmed delivered on December **2013. Please see the confirmation link below. 

 

************

 

You contacted customer service only once on January 9, 2014 stating that the item was defective. You passed the refund allowance time, but the product is still under manufacterer warranty. Please contact the manufacturer for a replacement or refund.

 

Please call or fill out your information at ***** for assistance. Toll free number is ****. Open M_F, 9:30am-6pm EST.

 

Best,

****

3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I recently purchased a tablet from nomorerack.com. Once I received it the charger would not stay in the tablet to charge and then after only having it for a few days the screen is now messed up where you can barely see it. I have tried calling them, emailing them and they are not wanting to reply back. I have given them almost a week now to respond and still nothing.

Desired Settlement: Since this has been such a hassle I just want to return the product and get my money back.

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

[

 

I have tried contacting Nomorerack and no one will help me out. They just keep passing me to other departments and no one has any answers.

 

Thank you

 

Sent from my iPhone

 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

************

Business Response:

Dear ***

 

Your initial order was placed on November **, 2013 and confirmed delivered on December **, 2013. Please see the confirmation tracking link below. You first contacted customer service on January **, 2014, outside of our return policy period. Customer service provided the information to contact the manufacter for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

 

********

Please call or fill out your information at ******* for assistance. Toll free number is ****. Open M_F, 9:30am-6pm EST.

 

Best,

****

3/24/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 2 Google Android tablets from Nomorerack.com on 12/*/14. The website advertised if ordering prior to 12/**you were guarenteed your shipment prior to Christmas or your money back. On 12/**I still hadn't received either tablet, so I called after checking my order status everyday and seeing no updates. Website also states they will send you tracking updates, never received one. On 12/**I was told by customer service that they sent my shipment in two seperate shipments. I would receive them on 12/*. I received one but not the second. I called customer service again and was assured it would be there and it was in transit. Never received the tablet until Fri 12/**. I called again and was told they would issue me a refund because it didn't arrive on time, but that wasn't the root issue, my daughter used the tablet for an hour and it hasn't turned on since. I callIed and was told that there was a one year exchange warranty on their products and they would escalate the claim. They also gave me a tech support number that when called says the number doesn't exist. When I told customer service about this all was said is we can escalate your issue to the vendor. I have emailed & called several times and have been told they are escalating it. I am getting no where with customer service and I have called the supposed Corporate # and it is a voice recording. I have emailed the vendor and Nomorerack and never got a response. I have copies of all my attempts. Please help.

Desired Settlement: I simply just want a replacement tablet sent to me and I will be more than happy to return the defective one which is still in all it's original packaging.

Business Response:

Dear *** *******,

 

On December **, 2013 a refund was issued to your account in the amount of $89.00. On March *, 2014, a refund was issued on the amount of $91 to your account. Please allow 3-5 business days for the funds to post. 

 

Best,

****

3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: No More Rack and www.nomorerack.com is a big scam. They sell things for really cheap, but you get what you pay for. THEY WILL NOT GIVE YOU YOUR MONEY BACK AND WILL NOT ALLOW RETURNS. They use the excuse that something you bought was a "Final Sale" marked item. They use canned responses via email that basically say the same thing: "We are always here to help" but that is a huge lie. Things you order from them come from all over who knows where - it is not their warehouse. A pineapple slicer I bought was previously used and had no instructions in the box for how to assemble it. Then I bought some clothing that didn't fit right and they would not let me return it. Any company that does not let you return something within 30-days is a low and underhanded dealer. They told me it was marked "Final Sale" but it was not. If it was, it was nowhere to be seen on the product details or hidden. I understand the Better Business Bureau has had so many complaints too. They lost me as a customer over $24. How stupid is that?

Desired Settlement: I want my $24 - I offered to return the item within 5-days of receiving it. They refused. I just want my money back.

Business Response:

Dear *** *******,

 

This item is marked as final sale due to the delicacy and intimacy of the product. We do not wish to resell a "2-Pack Firming Thigh-Length Shapers-Extended Sizes" that has been tried on by other customers. I apologize for the inconvenience and would be happy to offer you a $10 credit. If this is acceptable, please email ********************** with your order number and brief summary and I will issue the credit.

 

Best,

***

3/24/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered the Bowflex dumbells for $169 from nomrerack.com. My card was charged $169. 9 days later I see that the item was cancelled and I had received no notice. I contacted nomrerack.com and they said they sold ou tof them. I asked then how was I able to put a purchase in for one. I think nomrerack is trying to drive traffic to their site by offering these deals and not fulfilling them and cancelling them a week and a half after you order. Bait and switch

Desired Settlement: I want the dumbells.

Business Response:

Dear *********,

 

We had a unique issue with one of our suppliers and the order could not be fulfilled. On January **, 2014 a refund in the amount of $169.00 was issued to your account. Thank you.

Best,
*******

3/24/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I bought Dawg boots for my daughter for Christmas, Less than 2 weeks after Christmas the sole fell off one of the boots. In correspondence with this company I was told they had a 14 day return policy. That expired before Christmas. This was not represented to us when we bought. I have been in touch with this company and all they qyote me is somewhere on there web page it says they have a 14 day return policy. What reputable company does not warranty their product at least 30 days? And around Christmas!

Desired Settlement: Or Refund

Business Response: **********

I apologize for the inconvenience. Customer service informed you that unfortunately this item could not be returned due to the length of time, but offered you store credit as an apology. In addition to the $20 of store credit that was already issued and applied to other orders, on February ***, 2014 a store credit was issued in the amount of $19. Thank you.

Best,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:                    You stated that I received a $20 credit that was used . Where and when did it get used? I see a $19 credit. I also have 3 more pairs of boots that fell apart. What are you going to do with them? I have been in contact with you since early January and today is the first time I heard that I got a credit. ***** *******

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *******




 

Business Response:

Dear ********,

 

Please email ******* the order number, a brief summary of your complaint, the name and email address associated with your pay pal account and I will refund you $19. Due to the length of time that has passed from the initial order, I cannot return funds to the original form of payment.

 

Best,

*****

3/24/2014 Problems with Product/Service | Complaint Details Unavailable
3/24/2014 Delivery Issues | Complaint Details Unavailable
3/24/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The website nomorerack.com offered a product (James Bond 50 complete blu ray set) for an unheard of price of $39. The average price seen on other websites were discounted at $179 or higher. I quickly ordered and after charging my credit card and taking all my information they cancelled the order after about 2 weeks. They claim that the supplier never fulfilled their order, but I feel the company was phishing for consumer information and never intended on delivering the product. They offered a $10 credit for their website which is about as useless a share of blockbuster at this point. The website maliciously puts out prices on products they know they cannot deliver.

Desired Settlement: Ideally I would want the company to make good on the deal and not try to scam others.

Business Response:

Dear ******,

 

We had a unique issue with one of our suppliers and the order could not be fulfilled and refunds were issued to all customer who ordered this product

 

Best,

*****

3/24/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered Vibe headphones from nomorerack.com. They are advertised (through text and photos) as Vibe brand. When I received my order, the headphones were a different (less expensive) brand (iHip). The package of the headphones was torn open and the headphones appeared to have been previously worn.

Desired Settlement: I would like my money refunded.

Business Response:

Dear *** *****

 

On February **, 2014 an RMA was generated for you to return your item and receive a refund. Please provide the return tracking number for the product, once I can confirm it  was received by the vendor, a refund will be issued.

 

Best,

***

3/24/2014 Delivery Issues | Complaint Details Unavailable
3/24/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Like many others, I ordered from nomorerack with caution as I had heard many horror stories from them. However, I foolishly placed an order with a credit card, and within a day of the mass refunds going out for the cancelled orders (no one received the items we had purchased - the Bond 50 blu-ray collection) my bank closed my credit card and opened a new one due to suspected fraud. I have read similar stories from others who had ordered the same item, which leads me to think that it may have all been a big phishing scheme, with no real intent on fulfilling a single order.

Desired Settlement: nomorerack should not be in business anymore.

Business Response:

Dear *** ********,

 

We had a unique issue with one of our suppliers and the order could not be fulfilled and refunds were issued to all customer who ordered this product. I cannot locate your customer profile in our system, please provide me with your order number so I may view your order and provide you with more information.

 

Best,

***

3/24/2014 Billing/Collection Issues | Complaint Details Unavailable
3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The issue involves an improper handle of a return. The company sent a prepaid label to be used for a return. However, the USPS label was no good because the package was over 75lbs. When I contacted the company, they refused to send a prepaid label that would work. The company mailed the package through UPS for $2 but chose to send a Post Office prepaid label, which was deducted from the price of the purchase ;all I wanted was to return a refurbished TV that did not meet my expectations. I communicated through emails numerous times in vain. I suppose they rather lose a loyal customer than send a label that worked. NMR did offer to refund the cost of the shipping once I brought to their attention that the TV was defected because it did not have a good sound and the electrical cord was improperly connected, which is one reason they will pay for returns. Needless to say, they suggested I contact the manufacturer instead since the TV had a 90 day warranty. I had no desire to contact any manufacturer. It was my right as a customer to return the TV back to NMR within 14 days. They were wrong for not initially sending the appropriate label. Most of their emails were redundant and passive. They fail to be fair even after I informed them that I would file a compliant.

Desired Settlement: I would like for the company to send a prepaid label that can be used with a package that weighs over 75lbs, so I can return it to them and get my refund. The final day to return the package is 1/**/14. They have really been giving me the runaround. Time is running out.

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

[They still will not provide an appropriate mailing label, so I may return the product and receive a refund.]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ********

Business Response:

Dear *** ********,

 

Please provide me with the order number associated with this complaint so I may better assist you. Thank you.

 

Best,

***

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

[Your Answer Here]

 

 

I'm still stuck with a TV I do not want. 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ********

Business Response:

Dear *** ********,

 

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

 

Best,

***

 

3/23/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 2/*/12, I purchased a travel voucher at nomorerack.com. The voucher was valid for two years (through 2/*/14) and I was not supposed to redeem the voucher until 30 days before my requested travel date (at this website: *******************************************). In May 2013, I went to the website and filled out my travel request form. Once submitted, the page refreshed and said that it could take up to 4 weeks to hear from the company and that I should check both my spam and regular email folders. I checked my email every day for 2 months, and never received any response. I attempted first to contact the travel company (Next Stage Promotions) that I tried to redeem the voucher through for assistance, but never received a response to emails and couldn't find a working telephone number. In the course of trying to find contact information, I did some google searches and found countless websites saying that the travel vouchers were a complete scam and I would never get a response or be able to book a trip. In December 2013, I contacted nomorerack.com's customer assistance for help since I paid them for the voucher. I sent at least a dozen emails through their website and our communications lasted nearly two months, both through email and, more recently, through telephone calls. Ultimately, they told me that they only offer refunds 14 days after purchase. Obviously, I didn't request a refund that soon because I did not know the voucher was a scam that soon since I was instructed to wait to redeem the voucher until near my requested travel dates. Nomorerack also tried contacting the vendor, but was also unable to reach anyone at the travel company for assistance. After speaking with numerous customer service representatives and a supervisor, I was transferred to a manager who told me they would not help me because I was outside the refund window. This is despite the fact that the voucher is still valid, I could not have known I would be unable to use the voucher until I tried so there was no way to contact them within 14 days, and I've been in contact with them for nearly two months trying to resolve this issue.

Desired Settlement: I would like a refund (by check because my credit card number has changed) for the $99.00 I paid for this fraudulent voucher.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

*********

Business Response:

Dear *** *****,

 

Due to the length of time from the initial order, a refund cannot be issued through our system. Please email ********************** with your order number, a brief summary of your issue, and the name and email address associated with your pay pal account and I will issue a refund of $99.

 

*****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID **********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************



 

3/23/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered two clocks, they came broken. I called and got a shipping label to send them back for a full refund. The tracking number for this is **** **** **** **** **** **. I show this item was received by them on 1/*/14 yet I did not get my refund of $36.00. I have emailed them daily for over 30 days. They kept telling me they were processing it and to wait 7 days. They basically lied to me until the 30 days was up and I could not dispute the charges with my credit card company. This company is a sham.

Desired Settlement: I do not want a credit on their site, I will never do business with them again. I want my money back.

Business Response:

Dear *** ***************,

 

On February **, 2014 a refund in the amount of $36.00 was issued to your account.

 

Best,

***

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ***************



 

3/22/2014 Delivery Issues | Complaint Details Unavailable
3/22/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On December **, 2013, I made a purchase on nomoreroack.com website for $53.00, The reason I went onto the site is because I received an email stating no more shipping for the next 3 hours. However, I ended up paying $61 because they charged me $8 for shipping. I thought no big deal, I will just email them and the situation will get resolved. Well wasn't I wrong!!!!!! It took two emails to even get a response, then they sent an email which made absolutely no sense. I replied and since then I have heard absolutely nothing. I have sent several emails with no response. The best part is that they send you an email asking how the service was and if you were satisfied. How do you send a customer a survey when you dont even response to their email. Then, about a month later, I called several numbers before I was able to speak to someone. The person on the other end was an absolute idiot. I felt like I was talking to a wall because he couldn't comprehend what I was saying. When he finally understood the simple problem he was very unhelpful and basically said I am sorry I am doing something us. I asked to speak to a *******. He transferred me to a number that just rang. I was on the phone listening to it ring for about ten minutes before I hung up. I called back spoke to someone else where they asked for the email which I did not have. This was almost a month later!!! I get about 100+ emails a day so it gets lost after a few days. It would have been nice if the first person asked for that email in the first place. I would have sent it and the situation would have been resolved.

Desired Settlement: I would like my $8 in shipping refunded since I should not have paid for shipping. IfIf they would like to apologize for this convenience to attempt to keep my business, I would like credits to use on their site.

Business Response: *** *****,

 
You placed an order with our company on December **, 2013. You did not contact NoMoreRack about being charged shipping until January *, 2014. At that time, customer service informed you that if you could send a screen of the email, or forward the email, we would be happy to refund the shipping. Since you were unable to provide this information, a refund cannot be issued on this basis. I will consider this matter closed. Thank you.
 
Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because


They are incorrect.  I contacted them on December **, 2013 @ 8:57pm not January *, 2014.  That date was probably my 3rd or 4th attempt. I still have a copy of the email and their response to which I replied and did not get a response.  

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *****




 

Business Response:

Dear *******

 

Please email *** with your order number, a brief summary of your complaint, and the name and email address associated with your pay pal account and I will issue a refund of $8.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ****, and find that this resolution is satisfactory to me and the matter has been resolved, if and only if, they actually stand by what they say they are going to do.  I have already sent the email.  Below is the email that was sent to the email listed in their response.

Should they not actualley do what they say then I will not accept their response and the situation would not be resolved.

Sincerely,

************

**,
 
My order number is ****.  On December **, 2013, I made a purchase after I received an email stating free shipping for the next 3 hours however I was charged the shipping.  My email address is ***** and my name is ***** *****.  I do not use paypal.
 
I appreciate you resolving this for me.  But the way this was handled is really unacceptable.  I reached out to your customer service right away where this should have been resolved within that day or 2.  However, because of the lack of communication and very bad response time it has taken months.  A customer should not have to contact a company 5-6 times to resolve an issue and then have to go through the Better Business Bureau to get the situation addressed.  It is a shame because I really like using nomorerack.com but you lost a customer forever because of the way this situation was handled.  3 months later a simple shipping charge is finally being addressed.  That's sad.  Most companies would resolve it right away and if they didn't would make an effort to apologize and make the situation right with the company due to their company failing.
 
If you need any other information, pleae let me know.


 

3/22/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/22/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a set of sheets from this company and when the order was delivered it contained a comforter set. I emailed the company and I received the standard email that was order was delivered. I called the 800 number but only got a recording that requests had to be emailed. I searched the internet and found a 855 number and called it. After finally convincing them I had not received what I had ordered and explaining that I WOULD NOT be paying return postage, they issued a postage paid label. I sent the order back and have a tracking number that shows the order was received in their warehouse on 12-**-13. It is now 1-**-14 and they will not issue a credit to my credit care until they can verify that the order was received even though I have proof that it was.

Desired Settlement: I want my credit back on my credit card. Spoke to ***************1-**-14 and she said that was not possible until the warehouse verified they had received the order. It was received 12-**-13 and this is 1-**-14. This is a very poor business practice. Also they will not answer phone calls, only emails, if you are lucky.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ****.  I have turned this over to my credit card company.  I also contacted the company around 1-**-14 and was assured that it would be credited back to my account.  As of a week ago, it was not, even though they admitted to having the returned merchandise (in their warehouse as of 12-**-13).

Sincerely,
*********

Business Response:

Dear ********

 

I apologize for the inconvenience. On February **, 2014 a refund in the amount of $99 was issued to your account. Please allow 3-5 business days for the refund to post. Thank you.

 

Best,

*****

Business Response:

Dear *** ******,

 

On February **, 2014 a refund in the amount of $99 was issued to your account.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
******* ******



 

3/22/2014 Problems with Product/Service | Complaint Details Unavailable
3/22/2014 Problems with Product/Service | Complaint Details Unavailable
3/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a Nook Color on November *, 2013 as a Christmas gift. When the gift was opened on Christmas Day it had limited battery life. After leaving item to charge over 24 hours, it did not charge. I contacted Nomorerack and could not reach a live person. I received a response that was a computer generated email. I reached out to their headquarters on 12/**/2013. I filed my warranty complaint and advised them that I had contacted Barnes and Noble which was part of the package sold only to be told they could not help me as the product was registered to another party and should have been cleared of any information at the time it was refurbished. The claim was filed 12/** and I was told I would have an answer withing 5 days. After several days passed I contacted Nomorerack to be told they would expedite the request and call me as soon as the vendor responded. This was 01/**/2014. I received nothing. I contacted them again on 01/**/2014 to be told to contact warranty company, when I contacated them they asked me for information that should be found on the Nook. None of this information existed. I was told this would have had a 30 day guarantee. I advised her Nomorerack sold it with a 90 day warranty. Hence I was told there was nothing they could do. I contacted Nomorerack again still to get the run around and told someone would email me. I was sold equipment that did not work, with a warranty that would not be honored and no information on equipment to get is serviced and repaired. I was scammed.

Desired Settlement: I will return this nonworking item and I want an immediate refund

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

******* ******

Business Response:

Dear *** ******,

 

Due to the length of time that has passed from the initial order, a refund can no longer be issued thorough our system. Please email ********************** with the order number, the email address and name associated with your pay pal account and I will process a refund for $69. Thank you.

 

Best,

***

Business Response: *** ******,


Due to the length of time that has passed from the initial order, a refund can no longer be issued thorough our system. The only way to issue a refund will be through pay pal and no other way. I can also offer you a store credit in the amount of $69 if you do not wish to provide your pay pal info. Please email ********************** with the order number, the email address and name associated with your pay pal account and I will process a refund for $69. Thank you. 

Best,
***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ******



 

3/21/2014 Problems with Product/Service | Complaint Details Unavailable
3/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Google Android 4.2 Dual-Core 1.5GHz 8GB 7" Dual Camera Tablet PC & Accessories - Assorted Colors on November ****. Order:# ********* received it about 2 weeks later, the item didn't work, after multiple emails/phone calls...I finally got some information to return the item.I returned the item promptly, a month later I inquired about it....which I got no info.the last Email I received was.....Date: Thu, ** Dec 2013 18:21:11 -0500Subject: Re: exchange infoFrom: ********************* ********************Dear ****,Thank you for your email. I apologize for any inconvenience. We will be shipping your package out with USPS. The tracking number is **********************. It will show activity within 24-48 hours or when it gets to the first sorting facility. Thank you.Sincerely,*********Customer ServiceGlobal Phoenix Computer T&S###-###-#######-###-####fax: ###-###-####On December ****, I emailed Nomorerack again...to which I received about 10 responses saying my that my dispute was being closed and a bunch of automated responses that didn't have anything to do with my situation.to this date, I still have not received the item.

Desired Settlement: I want the item I ordered and an apology from the CEO

Business Response:

Dear ******

On January **, 2014 a refund was issued to your account in the amount of $71.00. 

 

Best,

******

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I waited for almost 5 months and was also shorted the shipping fees. Not happy at all!!!

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


*********




 

3/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Order number: ******** I received a Return merchandise authorization and returned the items in accordance with company policy. I returned the helicopters to the vendor using the return mailing label provided by NOMORERACK. The label shows that the items were received by the vendor. This was in December. I contacted NOMORERACK customer service on numerous occasions requesting a status update on my return. (Request #******* - online customer service request form). I was told that my refund request had been escalated and there was nothing else that could be done by customer service and my ticket was closed. This was in January. I still have not received a response from the 'escalation team' neither have I received a refund.

Desired Settlement: I would like a refund of the purchase price of the helicopters that were returned to the vendor.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

********** ******

Business Response:

Dear ******,

 

On March ***, 2014 a refund was added to your account in the amount of $39.97. Please allow 3-5 business days for the funds to post to your account.

 

Best,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ****, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**************


 

3/21/2014 Problems with Product/Service | Complaint Details Unavailable
3/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased items from this merchant on December 20th and one of the items was not delivered within their promised 10-14 business days. I contacted the merchant on January 15th to let them know about the missing items and that I had since moved to a new address and provided them with a new address. The merchant confirmed receipt of my notification but still delivered the item on January ***to my old address, where I no longer lived or had access to. In fact, I had told them my new address in San Francisco a city 400 miles away. I had about 30 emails back and forth with Nomorerack's customer service with my compliant being "escalated" to several level of their management and being refused along the way to refund me or shipping replacements to my new address. Their final recommendation "File a police report" for missing items. I had told them a dozen times the items were not "missing" they got delivered outside of the promised delivery dates to an address I no longer had despite the fact that I had notified the merchant about the issues before the delivery date and had provided them my new address. Horrible customer service and shady business practices.

Desired Settlement: I want my money to be refunded for the items I never received.

Business Response:

Dear **************,

 

On January ***you were issued a refund in the amount of $265.00.

 

Best,

***

3/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have a complaint against NoMoreRack.com What do I do when they will not help me at all? So frustrating and upset. I bought 2 pair of boots for Christmas gifts for my daughters. It took for ever to get here and no one could even assure me they would get here on time (they did arrive for Christmas luckily). They were tried on on Christmas day and were too small. I have not been able to contact anyone by phone (recording). No one answers the 24 hour chat and the email is slow. The day I finally heard from them would be 14 days from Dec. **...which is ridiculous since there is New Years in there and two weekends (not business days). They say that they only will return within 14 days (no where did I see this on the site) It doesn't allow you to return and item unless you talk to customer service. (they also say you can't return this item also I do not see this anywhere and they are still selling the same item for the same cost) There is no information on their website except that I need to contact them which is nearly impossible. I have emailed over and over and they will not let me return the boots. I had just wanted to exchange them for a bigger size. Today February ***the boots were worn for the very first time. Worn to school and back...while at school the sole began coming off the shoe...ONE DAY OF WEARING MOSTLY INDOORS! Ridiculous. How can we get our money back and stop this site from ripping off customers? I now see all sorts of complaints against this company! Please tell me what to do! This is the first time I have gone to the BBB...but I am so upset with their ethics and that so many people are being ripped off from this site! Please help me! Company info: Phone: **********************

Desired Settlement: I want my money back and to never have to do business with them again. I want them to be a company with ethics. I want them to be in trouble for being dishonest and unethical.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *********.

Sincerely,

***************

Business Response:

Dear **********,

 

Please email ******* the order number, a brief summary of the complaint and the name and email address associated with your pay pal account and I will issue a refund of $40. Due to the length of time that has passed, our system does not allow refunds to the original form of payment.

 

Best,

*

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  I have sent them an email 2/**/14 but have not heard any thing as of yet!!!!!  If they respond that is great!  If not...

Sincerely,

***********



 

3/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered items on November **,2013 from nomorerack. I have a copy of the order(#******) that clearly states I ordered 2 sets of Queen size cream sheets(#****) and 1 order of 1 set of Queen size gray sheets(#*****. The order arrived on December**,2013 and the package slip stated that the box included 2 sets cream sheets--$29.00---total $58.00 and 1 set of gray sheets--$29.00. I immediately sent an email to customer service stating what had happened. I received an email stating that they had filled the order and was happy they could help to resolve this issue. At this point I called I called customer service and they would check into it. I received an email back stating the issue had been resolved and I called again and stating my problem. As of today I have not received set of sheets or my money back. The customer service has not responded to my calls or emails. I would greatly appreciate any help to resolve this issue.

Desired Settlement: I would like the set of sheets I ordered. If this is not possible I would like a refund for $29.00 plus shipping costs.

Business Response:

***********

 

I see that your last tablet was delivered, but it was the wrong color. Customer service has issued you an RMA# and a return shipping label. Please follow the return instructions to receive a refund. Thank you.

 

Best,

*******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I saw a response on your web site from Nomorerack. It was addressed to *** **which I am ******** ******. It apologizes for the color of the tablet and to return it and they will send a new one. My complaint had to do with a set of sheets I ordered that never were received. I got one response via email 2 weeks ago tellling me that they were looking into the problem. I have ordered 5 other pairs of sheets and received all of the sheets except fr the Queen  pair of cream colored sheets. I helped my 88 year old mother to order sheets for all the grandkids. Well on Christmas morning one set of grandchildren did not receive a present. I know it seems like such a simple problem but my mom was extremely upset. She does not have the money to order another pair. I am so disappointed that this has taken a month and there is still no resolution. Thank you for your help. 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** ******




 

Business Response:

Dear **********


On February **, 2014, a refund was issued to you in the amount of $31 - $29 for the item and $2 for the shipping.

 

Best,

**

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********



 

3/21/2014 Problems with Product/Service | Complaint Details Unavailable
3/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have repeatedly requested to be unsubscribed from receiving emails from nomorerack.com via email and calling the company and they will not stop. The company tells me the problem is being escalated to their IT department for manual removal however no action is being taken on the company's part.

Desired Settlement: I want them to stop contacting me

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ********
They do continue to email me but not in regards to my complaint.

Sincerely,

******

Business Response:

Dear ********

 

Please forward a copy of the most recent NoMoreRack email and send to *******. Explain that you are having trouble being removed from the mailing list and I will ensure the removal.

 

Best,

******

3/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an online order in December of 2013, as of January **, 2014 I have not received my order, nor was my money refund to me. I contacted them several times, and was told they were processing my order and I would here from them momentarily. I have not heard from them nor have I received my merchandise.

Desired Settlement: At this point I simple want my money back. Your assistance in resolving this issue is appreciated. Thank you.

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID ******, however my complaint has NOT been resolved because:

[Your Answer Here]

As of 2/**/2014,  I am still waiting for their response to my complaint.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

Lucetra Kilpatrick

Business Response:

Dear**********,

 

Your initial order was placed on December **, 2013 and confirmed delivered on January **, 2014, please see the confirmation link below. 

 

*************

You contacted customer service on January **, 2014 stating that items were missing from the order. An RMA was issued so you may return the item. Once received by the vendor, an in store credit of $29 was issued and subsequently used by you on future orders.

 

Best,

***

3/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In November of 2013, I purchased an e-reeder from the website nomorerack.com. My wife also purchased one for me and did not tell me. At that point, I returned the product. I used UPS and returned the product. UPS showed that it was received at nomorerack on 12/**/2013 at 11:11 am. I received an email upon questioning the status of my refund on 12/**/2013. I was told that it could take up to ten business days for the refund. I have emailed, used live chat and finally called customer service. I was told that I needed to wait 7-10 more business days. The rep said that they had the part, but they were waiting on something from their supplier. When the rep asked if he could do anything else, I told him simply to refund my money.

Desired Settlement: I only want my refund. They have had ample time. The return started on 12/**/2013 and I was told it would take up to 10 business days. It is now January**, 2014, which is well beyond the time frame and all they want me to do is wait longer.

Business Response:

Dear ***********,

 

On February ****, 2014 a refund was issued to your account in the amount of $59.00.

 

Best,

*******

3/21/2014 Problems with Product/Service | Complaint Details Unavailable
3/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a showerhead from nomorerack as a Christmas gift. I received it on Dec. *** but didnt give it to my daughter until Christmas. When she installed it she found that it had a serious leak, too severe to even be used. I contacted nomorerack immediately and they did not even try to be helpful. They just kept saying that I had to contact them within 7 days. I understand their policy, but they should be more lenient during the holidays since they know most people dont give the gift until Christmas. I think I am more upset about their lack of caring then the fact that we are stuck with a non usable showerhead. Anyway, I feel that they should take responsibility for selling a defective item.

Desired Settlement: I would like a full refund. If they want the showerhead returned, I would like a postage paid return label also.

Business Response: *** ******,

 
Your order was placed on November **, 2013. You initially contacted customer service about the shower head on December **, 2013, almost a month after you placed the order. With the holiday season in mind, you still did not contact customer services until many days after Christmas. I would be happy to offer you store credit in the amount of $15 for your inconvenience. If this is acceptable, please let me know and I will issue the credit. Thank you.
 
Best,
***
 
 
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ******



 

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

***** ******

Business Response:

Dear **********

I never received an email from you stating that a credit would be an acceptable resolution, I apologize for the delay. On March ***, 2014, a store credit in the amount of $25 has been issued to your account. Thank you.

 

Best,

Kim

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ****, and find that this resolution is satisfactory to me and the matter has been resolved.



THANK YOU SO MUCH FOR YOUR HELP



Sincerely,

********



 

3/21/2014 Billing/Collection Issues | Complaint Details Unavailable
3/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered an electric fireplace before Christmas as a Christmas gift for my wife. It arrived, we set it aside, and went out of town for Christmas. After taking a few days to get settled back in, we finally opened the box to set it up. We plugged it in and it did not work. When I asked nomorerack.com for a refund or simply an exchange for one that actually does work, they quoted their return policy and said they needed notified within 14 days. Well, it was a Christmas gift in the first place so it's not like I was going to open it and try it out before giving it. They are refusing to accept a return or do anything about it. I have gotten a couple responses by email and it says to call some 1-800 number to contact a supervisor. That number says that their call volume is too high and to email customer care for help.

Desired Settlement: I would like my money refunded or at the very least, send me another product that actually does work.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

**** ********

Business Response:

Dear *** ********,

 

I apologize for the inconvenience. On February **, 2014 an RMA was issued for the return of your product and emailed to you. Please follow the instructions so you may return your item. Thank you.

 

Best,

***

Business Response:

Dear *********

 

Attached please find a copy of the return shipping, this was also sent to you via our customer service portal. Please see a copy of that email below. Be sure to contact customer service and tell that you are returning the merchandise. Once the vendor receives the product, a refund will be issued by customer service.

 

Best,

**********

 

 

 

---------- Forwarded message ----------
From: *************
To:

**** This is a post-only message. Please do not respond. **** 

Dear ********, 
Attached is your Merchant Returns Label, with mailing instructions included. This email was automatically generated by the US Postal Service at the shipper's request.  Any reply to this email will not be received by the USPS or shipper. The USPS has not collected or retained any personal information that would identify you or your label request from this email.

 

Thank You, **********

USPS Tracking Number: ****
Check the status of your shipment on USPS.com with ***** by clicking **. 

**** This is a post-only message. Please do not respond. ****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID **********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********


 

3/21/2014 Problems with Product/Service | Complaint Details Unavailable
3/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I order 2 sets of earrings from the company. One set came broken, where the post broken. I call customer service and got a prerecord message to email customer service. I emailed customer service with no response

Desired Settlement: I want they reimburse me for the cost of having the ear rings repaired.

Business Response: *** *****

 
Your product was confirmed delivered on December **, 2013. Please see below for the confirmation link. On December **, 2013 you contacted the company stating that you received the package, but there were no contents in the package (please see the attached screenshot). You then filed a BBB complaint stating that you did receive the items, but its broken and you want the receive money for the cost to fix them. Since there is differing information in both complaints, I will consider this matter closed. Thank you.
 
Best,
***
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

I contacted Nomorerack.com via email and told them that the product came broken. I never got a response by them. I never said that the product was missing it is clear that they do not know what they are doing. I was forced to contact my states AG office after two weeks with no response by Nomorerack.com and to this date they have not responded to the AG office complaint that was filed. I am asking that they cover the cost of the repair as they fail the package the item correctly. Their failure to correctly cause the item to be damage in transit or even before it left their warehouse.

 

 

 

 

 


Sincerely,

****** ****




 

Business Response:

Dear **********,

 

You are stating two very different positions, the first being that you did not receive it and the second being that they did arrive, but arrived damaged. Unfortunately we cannot refund you for the product or the funds used to alter the product. I can offer you a $15 store credit for the inconvenience, please let me know if this is an acceptable resolution.

 

Best,

****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you.

Sincerely,

*************



 

3/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: There are several issues with this business/sale. First, I ordered a Kocaso M9200 Tablet PC from the business on 12/**/2013. The site advertised that all orders placed before 12/**/2013 were guaranteed to be delivered prior to 12/**/2013. It was delivered on 12/*/2013 (this was a Santa gift for my daughter) by the United States Postal Service. Second, when I attempted to contact them regarding the fact the order had not been shipped I received a generic email stating that all guaranteed orders would be delivered by Christmas. It was not. Next, I attempted to call the number listed as their customer service number and received a recording that due to high volume of work they were not accepting phone calls, only emails. So, again I emailed them and received a similar generic email stating that items would be delivered as guaranteed. It was not. Next, I finally received the tablet. It worked for about 1 1/2 weeks and then quit turning on. I called Nomorerack as the tablet is supposed to have a warranty. The customer service representative, *****, told me that it did have a warranty and she would give me the number to the warranty department. She then gave me two numbers to get the tablet taken care of. While on my cell phone with "*****", I used my land line phone to call both phone numbers she had given me. I was not surprised to get recordings from both phone numbers that they were invalid numbers/disconnected numbers. I told the representative, *****, that the numbers were invalid and disconnected and that I had called them while on the phone with her. She said "Oh, let me place you on a short hold and get back to you." I agreed and she came back and stated that she was forwarding my complaint up for urgent handling and I would receive an email stating how to handle the warranty. I have received no email. I feel this company is intentionally misleading consumers and avoids handling any complaints/issues by providing consumers with fraudulent information and bogus phone numbers to contact. They continue to mislead consumers and shovel them off to other numbers/areas in order to keep from owning up to their responsibilities to stand behind their products. In the mean time, my daughter is without her tablet, yet again.

Desired Settlement: I would be content to receive a refund for the merchandise as well as the shipping and handling of the merchandise. Also, the business needs to be cited/penalized for their continually poor customer service, misleading consumers, and blatant dishonesty. Businesses should be held to a high standard of integrity and morality, including Nomorerack, Inc.

Business Response:

Dear *******

 

Your initial order was placed on December **, 2013. You contact customer service on January ***, 2014, outside of our return policy period. If the tablet is defective, you may claim the warranty for a replacement or refund. Please contact the manufacturer at the information provided below.

 

Please contact the manufacturer for further assistance at *** or to write to *** or to call Global Phoenix toll-free at; ***** available M-F from 9am-6pm est.

 

Best,

****

3/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a $25 gift card on 12/**/13. The confirmation email said to expect the order within 10-15 business days and showed picture of a physical gift card. On 12/**I emailed that I was upset that it did not arrive. It is a gift card not something sourced from a third party. They replied days later that they do not send physical gift cards but email a code. I never received a code nor would I have ordered a gift card since this was a present for someone, not for myself. On two occasions my emails to customer service were auto replied that the code was sent. On my requests I asked for them to point out if the ticket number or order number was the code. It was not answered. They told me it was on confirmation email. I still have the emAil and it is not on it and not where others have been able to find it. I asked for a refund to my card in 1/**/14. I do not want a store credit because they make you spend more than the credit amount to use it and I do not want to deal with this company any longer. I have emailed them at least twice to just email the code again before I went to the BBB and was met with the above mentioned auto-replies. I even said to cancel the code which was clearly never used and generate a new one. I finally asked for a refund. I believe this code was never generated. The intended recipient of the gift card( who did not receive a Christmas present because if this) could not find the numbers on the confirmation email, nor could she find a place to submit codes for checkout. I realize this is $25 but I do not make a lot if money and cannot just eat this cost nor should nomorerack be able to have my money for free. If this is how they treat customers, how much money are they scamming from consumers each year that goes unreported? I believe it is fraud and have even told them through email that I would contact the BBB if I did not have the matter resolved by a certain date and never received another email. Any help you can give me with this issue is very appreciated.

Desired Settlement: I want them to credit the $25.00 they received for this purchase back to the card I paid it with and to take me off their email lists. They can cancel the "code". They claim they generated. It has clearly not been used since it was never used nor has anything else ever been in my order history.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ***.
I received one "rate your experience" email that I did not respond to.  It was a computer generated email. It did not address my concern at all.
Sincerely,

*******

Business Response:

Dear *****,

 

On March **, 2014 a refund in the amount of $25 was issued to your account. Please allow 3-5 business days for the funds to post. Thank you.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******


 

3/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I didn't receive part of my order and was told that I would be issued a credit to my credit card. I did see a credit on my credit card, but two weeks later I was billed again by Nomorerack for the entire amount. I have returned all items back to the store and I was told that I would be issued a credit, instead I was rebilled for the entire purchase amount.

Desired Settlement: I am requesting a credit issued to my American Express.

Consumer Response: Better Business Bureau:

At this time, I have had communication via Facebook. I have had some, but not complete resolution. ID ********.

Sincerely,

*********

Business Response:

Dear *******,

 

On January ***, 2014 a refund was issued to your account in the amount of $30. On March **, 2014 a refund was issued to your account in the amount of $31. On March **, 2014, a refund in the amount of $30 was issued to your account.

 

Best,
****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. This has taken a lot of time and energy in order to obtain resolution.  I hope that Nomorerack takes some time to review their return policies and improves their customer service.  It was through much help with my credit card company and the BBB that I have finally resolved this issue.

Sincerely,

***********



 

3/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i had ordered a 7inch tablet from nomorerack.com and the screen is broke it has a 30 day warranty so i emailed them they told me that it had been over there 14 day policy that i could contact 1amazingdeals.com i sent a email over 3 weeks ago and still no answer from them i believe it is nomorerack.coms problem since i ordered the tablet from them not this other place the redirected me to and with the 30 day warranty which i tried to explain to nomorerack it should be their responsibility no one elses i have tried my best to get someone to answer and replace this tablet and i get nothing but the run around and still have a broken tablet for a gift for my son and am not happy could you please help me

Desired Settlement: i would like for them to hold up their end of the deal 30 day warranty which is now over due cause i can not get anyone to answer me and exchange this tablet thank you

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *******.

Sincerely,

********

Business Response:

Dear ******,

 

Your initial order was placed on November **, 2013. You contacted customer service on January **, 2014 looking to return the item because the screen broke. Unfortunately it is outside our return policy, but customer service provided the contact information for the manufacturer since the product is still under warranty. Please see the contact information below. 

 

Please be advised that we have already made contact with the vendors and we have received the feedback. Our vendor confirmed that the item is under warranty. Please call or fill out your information at ******** for assistance. Toll free number is ******. Open M_F, 9:30am-6pm EST.

 

Best,

******

3/20/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered my merchandise on 11/**/2013 with a guaranteed delivery before Christmas. Well after a couple weeks I call and they said rest assured it will be there. Well the Monday before Christmas I call and told them it still was not here. Do not worry it will be there by Christmas Eve. Well of course it was not. So the day after Christmas I called and talked to someone on their *****and he said since they did not fulfill the guarantee they are going to refund me my money and I will still recieve my merchandise within the next couple of weeks. I even repeated, So I am still getting the stuff since the guarantee was not met, and your still refunding me the cost? He said absolutely and apologized. So I call today, Jan **, 2014 and talk to them and the lady said we refunded you the money and it is not up to us to get you the merchandise, it is up to the distributor. If you want the merchandise you can go to the website and reorder the products. I asked are yall still going to cover the property and she said no sir, we refunded you your payment.

Desired Settlement: I expect to get the product that I ordered with a guarantee and what was promised to be sent to me even after the refund.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ****.

Sincerely,

*********

Business Response:

Dear *******,

 

On December ***, 2013 you received two refunds in the amount of $36 and $39 for failure to deliver those products prior to Christmas.

 

Best,

****

Business Response: Dear ******

On December **, 2013 you received two refunds in the amount of $36 and $39 for failure to deliver those products prior to Christmas. 

Best,
**

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ****, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I was told by YOUR customer service reps and a supervisor that since I did not receive the product before Christmas that I would get a refund and the product would be shipped when the distributor gets more items in stock. They even explained that nomorerack does not carry the stock, that its a distribution point. But they guarantee the merchandise will still be delivered.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*************




 

3/20/2014 Problems with Product/Service | Complaint Details Unavailable
3/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a paid of USA DAWG boots for my daughter for Christmas. I wrapped them and put them under the tree. By the time my daughter opened the gift it was about to be outside of their guidelines for acceptable time frames for a return or refund for defective products. My daughter has worn the boots less than a handful of times and one of the boots is completely falling apart boot from sole. I emailed them and asked them to kindly tell me who it is I shoudl contact regarding a defective product. The entire seam along the bottom of one of the boots has completely came undone. They told me that it was too late to do anything and they were sorry. I again asked them for who I should contact, because someone has to stand behind the products. Again and again they blew me off sending me some sort of generic file letter in response. I have a complete copy of the complaint, including my replies and theirs. I kindly asked for help several times and they refuse to help at all. I was allotted 7 days from shipment and a 14 day grace period. My daughter did not throw on the boots immediately and wear them all the time every day. She wore them less than a handful of times and they fell apart! The boots look brand new, except for the sole is falling off one of the boots.

Desired Settlement: I would like to get a apology for certain, and I would like for them to back me in helping me get the product replaced or my money and shipping returned to me. I would like to know that they are aware of how they treat people. I only asked them for contact info for the manufacturer of the product since it was outside there 7 DAYS from shipment rules.

Business Response: **********,

Your initial order was placed on December **, 2013. You contacted customer service on February **, 2014 asking to return the boots. Unfortunately this falls outisde of our company return policy of 14 days, and therefore this product is no longer eligible for a refund or return. I apologize for the inconvenience. Thank you.

Best,
**

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I never asked them for a refund in the first place.  I asked their customer service to give me contact info for the manufacturer of the boots, because they were defective.  The order was placed on dec *and when I received the item it was wrapped and placed under the christmas tree where they stayed until christmas in order to be a gift.  So your policy is not good for anyone who wants to chrsitmas shop or buy a gift for someone.  I stated in my first email request for help that I had read your policy and I may not agree with it, but I only asked for contact info on who I should reach out to from the manufacture of the item.  It was clearly defective and defective products do happen.  I am complaining about your customer service and the fact that you all blatantly never once answered the question asked - you skirted it, ignored it and still continue to do so.  So you're telling me as the consumer that it is okay to sell something to someone and refuse to stand behind it, or help the customer when they purchase something that is defective.  I never asked your company for a refund or replacement.  

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

Kasi Maakestad




 

Business Response:

Dear***

 

Please email *** the name and email address of your pay pal account, your order number and a brief summary of your issue and I will refund the amount of the boots. Due to the length of time that has passed, I will have to issue the refund via pay pal. Thank you.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ****, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****



 

3/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 10/**/13 I ordered 3 pairs of boots, which were delivered on 10/**/13. They ran very large and did not fit (I wear a 9.5, ordered a 10 as they didn't have a 9.5 and they fit like an 11 and were HUGE), so I contacted them to return them. I was told that they were a "final sale" item and could not be returned. The "final sale" information was hidden in fine print, not anywhere located on the main advertising page. Items unable to be returned should have that CLEARLY noted where it is EASY to see, not hidden on other optional screens where you have to hunt for it. Having been told that, I recycled the boxes and was going to try to simply sell the boots locally to recoup my money. Then I noticed on 11/**/13, a friend of mine posted a link to NoMoreRack on Facebook, so I made a comment there warning people about their advertising practices and misleading sizing (I also bought a pair of pants that were a "large" but were identical in size to my step daughter's size FOUR jeans, which is an XS or Small) and warning people to steer clear of them. A customer service person from NoMoreRack commented on my post asking me to send a message to them via private message on Facebook with my concerns, so I did. I was then advised that as a 'one time courtesy', I could return the boots for a refund ... except that the return instructions they provided me with said that I had to have the original packaging and packing slip, both of which I had recycled when I was told the first time that I could NOT return the boots. I pointed this out and they provided me with Return Authorization numbers for each pair of boots anyway (RA #'s ********* ******** * ********). I asked that they confirm in writing for me, so I was sure I understood, that they were allowing the return of the boots for a refund to the credit card that they were purchased on even without the original packaging and/or packing slip and was told on 11/**/13 that yes, that is what they were offering. This is a copy and paste of the EXACT message I received in response to my request for clarification: "Hello *****, Thank you for your message. Yes, a return merchandise authorization ********** ********* *** ********* were created for the three (3) NY VIP Sarit Riding Boots - Assorted Colors as a one time exception since we value you as a customer. Kindly print out and remember your Return Merchandise Authorization s#. Please take note of the quantity of items that are in the box. You may use a generic packaging if the original box is no longer available. Tape the Return Merchandise Authorization # on top of the box and drop it off at a USPS location. Once we receive the items, we will process a refund back to your original form of payment. Please keep a copy of the tracking number for your records and we ask that you send it as a reply to this correspondence to help expedite the return process. Hope this information helps. Please feel free to send us a message anytime. Have a great day!" As such, I boxed up and returned the boots on 12/**/13 and sent them a note advising that the boots had been dropped off and were on their way back, for which they sent me a thank you note. I returned the boots with delivery confirmation and have proof that the boots were delivered to their "Returns Department" at *** * **** ******* ********* ** ***** on 12/**/13. I waited 10 days and checked my credit card, no credit had yet been issued. As such, on 12/**/13 I sent a follow up request to them using the same private message through Facebook that they provided my return authorizations through, asking when to expect to see my refund. As of 1/*/14, I still had not received a response to my follow up request, so I sent another message asking for a response. They replied a short while later telling me the following: "Hello *****, Thank you for your message. We are truly sorry for the trouble this has caused. I reviewed your account and I'm afraid we can no longer issue a refund to your returned order ********* ** *** Sarit Riding Boots - Assorted Colors, because it was beyond the allotted time frame. Please be informed that our return and refund policies are being strictly enforced. Moving forward, I have forwarded your message as a feedback which will certainly help us improve on how we do business. Again, our deepest regrets for this negative experience, and for coming up short of your expectations. Your continued understanding on this matter is greatly appreciated. Please feel free to send us a message anytime." If you review the clarification message I received, NO WHERE in the message allowing my return did it state I had to have the boots returned by a certain date. I had them boxed up and returned with a week of being provided with the authorization to do so and the Thanksgiving holiday fell within that time frame as well. Now they have my boots AND my money and are refusing to issue me the refund of $105.00 ($35 each pair X 3 pairs).

Desired Settlement: I want a refund issued to the card on which these 3 pairs of boots were ordered in the amount of $105.00.credit

Consumer Response: Better Business Bureau:

You have sent me an e-mail advising that NoMoreRack has failed to respond to the inquiry/complaint you sent.  You asked that I let you know if they have contacted me directly and/or rectified the situation.

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding my complaint, ID *******.

Sincerely,
***** *****
 
******** - Thought you would find this interesting and potentially useful in your story outlining NoMoreRack's fraudulent activities.

Business Response:

Dear *** *****,

 

Due to the length of time that has passed from the initial order, a refund can no longer be issued thorough our system. Please email ********************** with the order number, the email address and name associated with your pay pal account and I will process the refund. Thank you.

 

Best,

***

Business Response:

Dear ******,

 

There is no contradiction. Your initial order was placed on October ***, 2013 and our system does not allow refunds to be processed when a large amount of time has passed. Pay pal is a free and secure 3rd party company and is the only was to issue the funds back to you.  Please email ***** with the order number, the email address and name associated with your pay pal account and I will process the refund. Thank you.

 

Best,

***

Consumer Response: Better Business Bureau:
 have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


I do not have a paypal account and am not going to go through the hassle of setting one up to accommodate NMR after all the hoops I was already asked to jump through.  My CC co. has already refunded me my money and taken those funds back from you.

This matter is not "resolved" in any way shape for form as far as this complaint goes - I want it listed as "unresolved" by the NY BBB even though my CC company has returned my money.

*********~ 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**********




 

3/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I HAVE HAD MANY PROBLEMS WITH NOMORERACK.COM. I HAVE RECEIVED MANY DAMAGED/DEFECTIVE ITEMS THROUGHOUT MY SHOPPING EXPERIENCE WITH THEM. THEY TOOK CARE OF THINGS FOR THE MOST PART, USUALLY WITH A CREDIT, BUT THIS IS THE LAST STRAW. I ORDERED 2 SETS OF CURTAINS, WHICH MEANS 4 TOTAL PANELS, 2 PANELS PER SET. ONE SET CONTAINED ONE PANEL THAT IS RIPPED, IT'S RIPPED. I TOOK PICTURES AND EMAILED THEM, AS I'VE DONE WITH ALL THE OTHER BROKEN STUFF THEY'VE SENT AND THEY ISSUED A CREDIT FOR. THEY ARE CITING SOME RETURN POLICY, IMPLEMENTED DECEMBER **, 2013, STATING ALL ITEMS MUST BE RETURNED FOR A REFUND. WELL, THE PURCHASE BEFORE THE CURTAINS, WAS FAUCET LIGHTS. I RECEIVED THEM, TOTALLY BROKEN, DIDN'T WORK AT ALL, AND THEY TOLD ME TO RETURN THEM... BUT THEN ISSUED ME THE CREDIT FOR THEM. SO I DIDN'T RETURN THEM, I THREW THEM OUT. IN FACT, I USED THE CREDIT, WHICH WAS ISSUED WAY AFTER THEIR RETURN POLICY EFFECTIVE DATE, TOWARDS THE PURCHASE OF MY RIPPED CURTAINS! THEY MADE AN EXAMPLE OUT OF ME, STRICTLY ADHERING TO THEIR POLICY IN THIS ONE INSTANCE, WHEN CLEARLY IT'S NOT BEING FOLLOWED. THE EMAIL CHAIN W/ CUSTOMER SERVICE REACHED NUMBER 27!!! 27 EMAILS TO THE INCOMPETENT. I TOLD THEM OVER AND OVER I LIVE IN A RURAL AREA, I DO NOT HAVE A CAR, IT WOULD NOT BE EASY FOR ME. I TRIED TO GIVE THEM A CHANCE TO ACTUALLY PROVIDE CUSTOMER SERVICE, THEY DID NOT. THEY STOLE FROM ME - WHAT ELSE WOULD YOU CALL IT?? I PAID MONEY FOR SUBPAR ITEMS AND INSTEAD OF TRYING TO MAKE THINGS RIGHT, THEY MADE AN EXAMPLE OUT OF ME. ME!!! I KEPT COMING BACK EVEN THOUGH THE STUFF THEY SENT ME WAS BROKEN OR JUST JUNK!!! NEVER AGAIN. I AM POSTING THE CONVERSATION I HAD WITH THEIR "**** **********". I WISH I HAD THE PATIENCE TO REMOVE ALL THE IDENTIFYING STUFF FROM THE 27 EMAIL CHAIN, BECAUSE I WOULD POST THAT, TOO. THEY ARE INCOMPETENT. Chat InformationPlease wait for a site operator to respond. Chat InformationYou are now chatting with '****' ****: Welcome to Nomorerack live chat. Thank you for reaching out. How may I help you today? ME: i have had a horrible experience exchanging emails with a customer service "**********" named *****. I'm so mad. I want to speak with someone above this ***** person. *****: Nice to meet you. At Nomorerack, its our objective to go the extra mile for our customers! ****: I would be happy to help you with your concern. To pull up your account, can I please get your e-mail address? ME: EMAIL ADDRESS ENTERED ****: Thanks. Please wait for one moment while I look up your account. ME: ticket number ******* ME: this ***** just told me it's closed. nothing has been resolved, my questions were not answered. 27 emails were exchanged. ****: One moment please. ME: I have never been this angry with any company's customer service, ever. ****: I am now going to connect you with our high ******* named ********. ****: One moment. Chat InformationPlease wait while I transfer the chat to '********'. Chat InformationYou are now chatting with '********' ********: Thank you for reaching out. My name is ********. How may I help you today? ME: i have exchanged 27 emails with a "**********" named ***** - i have gone over this so many times. is there any way i can send you the 27 emails that were exchanged? ME: i got curtains, they were ripped along a seam. it is soooo incredibly hard for me to return things where i live, with no car. i don't even want to return them. ********: Let me check the documentations in your account. Please wait a moment. ME: all i get told is that they must be returned. sooo, if it's hard for me to return something, i just have to keep ripped stuff???? that makes no sense. ********: I understand that part of the item that you received was damaged. ME: to completely appreciate the ridiculous "customer service" I've received, i truly think you should see the entire email chain. i asked questions over and over with no answer. ME: i was told you have some sort of policy, that states items MUST be returned. if so, how is it possible i got a credit for the completely junk sink lights i got?? ME: and a credit for a broken jewelry box?? and a credit for a missing pair of tweezers??? ME: i don't want to return the curtains! i just don't think it's ok that they're ripped and the ONLY solution I've been offered is to send them back. ********: I have reviewed the documentations on your account I apologize but we are strictly implementing company policy. We can only credit damaged item once we have confirmation that item is returned. ME: so it's different with broken items? ME: pictures of the rip, the day i opened them, weren't enough?? ********: Same policy with broken items. I apologize but are no longer accepting pictures since we must return all damaged items to our supplier. ME: when did this policy go into effect? ME: the day i complained about the curtains. because i used the credit from the broken sink lights to buy the ripped curtains! ME: i threw the sink lights out, i didn't return them, how is it possible i received a credit for that but not this? ME: and i sent pictures of the jewelry box, pictures were fine then. ********: I understand. However we are no longer accepting pictures as proof of damaged. Our return policy has been updated as part of our business agreement with our suppliers. ME: so, i would just like to know the exact date when this policy went into effect? ME: if it's a company policy, then there is surely a date it went into effect. ********: I can look that up. Please wait a moment ME: thank you. i want to include ALL the info i can when i submit my complaint to the BBB. ********: Sure. Not a problem ME: it really should not be hard information to find... i mean, i JUST got a credit so the date HAS to be recent. ME: i am a little upset that you refused to read the string of 27 emails. really, the incompetence was stunning. (******** DIDN'T CARE ABOUT THE 27 EMAILS BECAUSE SHE CLEARLY DOESN'T CARE ONE BIT ABOUT THE MEANING OF CUSTOMER SERVICE) ********: Still checking to make sure that information I will provide is accurate ME: that's fine, I'm still waiting. ********: Upon checking, all items must be returned and we can no longer accept picture as proof of damaged. This was implemented December **, 2013. ME: so, it was ok to break that policy for junk sink lights only? ********: What is the order# for lights? ME: one moment, I'm looking. ME: ********, placed on dec. *** ME: does it go by the date the order was placed?? or the date that the item was broken?? ********: Our record shows that you were adv to return this item. RMA##******-1 was created for the return ME: can you explain the $9 credit that i used on this curtain order? ME: because i certainly can't, other than the faucet lights. ********: You were given $15 loyalty credits ME: yeah, i just got that email a day or so ago, on an order of $30 or more ME: either way, that doesn't explain $9 on dec. ***. ME: sorry, not dec ***, on whatever day i ordered the curtains ********: Upon checking, the $9 is for Fma-****** ********: RMA-****** ME: what is that? ********: It shows that there was a return authorization created for 2-Pack: Handy Trends Faucet Lights. We sent prepaid return label and confirmed that we had received the item that is why it was credited. ME: uhhh well you never received it because i threw them out ********: I am not sure what happened but it shows that the item was received. We even sent prepaid return label for the said item. ME: yeah, you emailed me that, and i printed it. but i actually just threw it away the other day because i had received a credit already. ME: i threw those faucet lights out, like, right after we ordered the curtains, because we got the credit. so why send them back? ********: I apogize. However, all items must be returned before we can issue credit. RMA#***********-1 shows vendor confirm receipt of item that is why it was credited. ME: why should we have to buy an envelope and spend our time going to the post office? ME: well, sorry, but that's impossible. i wish i didn't throw them out just so i could take a picture and show you that you never got them back. ********: I understand what you are trying to say. However, with regards to the curtain, we will not issue refund unless vendor confirms receipt of item ME: and while i understand your point, it is ridiculous for you to expect me to believe there is nothing you can do for me, other than inconvenience me further by sending them back. so i can have half a living room of curtains (i ordered 2 sets)??? ME: or should i just send back the one panel, since that's all i have a problem with??? this is ridiculous. ********: I see you ordered (2) of 2-Pack: 3-Layer Energy-Saving Thermal Curtain Panels - Assorted Colors ********: If only 1 set is damaged, then you just need to return 1 ME: right, i have 2 sets of windows. ME: one set of curtains for each. ********: you just need to return 1 (2pack 2-Pack: 3-Layer Energy-Saving Thermal Curtain Panels - Assorted Colors) ME: like i said, half my living room will be curtained and the other half just what? i guess i could always mismatch my house for nomorerack ********: If the item is still available, once credit issued you may re-purchase ME: exactly! ME: IF it's still available. ********: You also have the option to return the entire order for a refund ME: maybe your company should rethink this policy. ********: Your feedback is appreciated and will be communicated to the management. ME: i thought i was speaking to someone in a management position, that's what chad told me before he transferred me to you. ********: That is correct. However we work as a team and this kind of policy cannot be changed by one person. ME: lol ME: ok, well, thanks for wasting my time and basically stealing from me, since you sent me ripped stuff and blatantly refuse to do anything that would be considered customer service, truly. ********: I apologize if we are not able to grant your request. Please understand that we are strictly implementing company policy. ME: i will be filing the complaint with the BBB and everyone that i used to tell to shop at your site, i will tell them about how many junk/broken items i got and the shoddy customer service. ME: you're making an example of me, you're not giving good customer service, that is a fact. ********: We understand and respect your decision. We are very open on our policies as stated on our website. ME: you lost a customer, and with luck, you'll lose more. i don't have to worry, just keep sending more crap to your customers and making them return it. LESSON - DO NOT EVER PURCHASE ANYTHING FROM NOMORERACK.COM. NOT UNLESS YOU WANT TO RECEIVE JUNK AND BE MADE AN EXAMPLE OF.

Desired Settlement: I WANT A PARTIAL REFUND - NOT A CREDIT BECAUSE I NEVER INTEND ON SHOPPING WITH THEM AGAIN - FOR THE RIPPED CURTAIN. I WISH TO BE REIMBURSED FOR THE SHODDY MERCHANDISE THEY SENT ME, WITHOUT BEING INCONVENIENCED FURTHER BY PURCHASING A CONTAINER TO SHIP BACK THE CURTAINS (NOT TO MENTION HAVING TO LOOK AT MY LIVING ROOM WITH HALF THE CURTAINS, AND FOR WHO KNOWS HOW LONG!!!!), THEN WAIT UNTIL THEY GET THEM BACK, THEN WAIT MORE FOR THE REFUND, AND THEN - IF NOMORERACK.COM EVEN STILL HAS THIS PARTICULAR ITEM BECAUSE THEY VERY WELL MIGHT NOT - RE-PURCHASE THE SAME SET, SO MY LIVING ROOM CURTAINS MATCH AGAIN???? THAT IS INSANITY. THERE IS CLEARLY NO GUARANTEE OF THE QUALITY OF THE ITEMS THEY ARE SENDING, WHY WOULD I EVER WANT TO RUN THE RISK OF GETTING MORE RIPPED CURTAINS. NO ONE SHOULD HAVE TO REHASH THIS RIDICULOUS ISSUE AS MUCH AS I HAVE. I WANTED GOOD CUSTOMER SERVICE AND TO NOT BE RIPPED OFF.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID *********

Sincerely,
****************

Business Response:

Dear ********,

 

You contacted customer service on January **, 2014 regarding the defective curtains. At that time, customer service generated an RMA and return shipping label for you to return the item and receive a full refund. You told customer service numerous times that you refuse to return the item and would like to receive and refund and credits and keep the product. We cannot issue a refund if we do not receive the product back. If you would like to receive a refund, please contact customer service and arrange to return the item and a refund will be issued.

 

Best,

*******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ****, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

there have just been so many issues with this company, i am not satisfied with this response in any way, shape, or form.  nomorerack.com has all my correspondence regarding this order.  especially considering the severe incompetence that i encountered while attempting to communicate with their customer service reps, which i still believe that no one at that company has bothered to look at...repeating the same questions over and over and over, wasting my time.  to be 100% honest, a LOT of the items i've ordered have been defective, i'm willing to say at least 60% of the items i've ordered.  they issued a refund even after their supposed updated return policy was effective, showing i returned an item that i threw out.  i've told them numerous times, i'm not going thru even further inconvenience of having no curtains in my living room because one out of 4 panels was ripped.  all i ever wanted was a partial credit, to use towards another purchase.  i can sew the rip... but that's not the point, i shouldn't have to.  the curtain should have been of good quality, and it was not damaged during shipping, it was in a plastic, zippered, curtain package, folded all stiff and secure, just like all the other 3 panels.  i wanted to continue to order from this site, i really liked it, but after ALL the issues with the items being broken or missing pieces or being of poor quality, i've had issues with how credits were processed, and my interest waned and then this new issue with the curtains and customer service, it's unreal.  

Sincerely,

***************

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

*************




 

3/19/2014 Problems with Product/Service | Complaint Details Unavailable
3/19/2014 Problems with Product/Service | Complaint Details Unavailable
3/19/2014 Billing/Collection Issues | Complaint Details Unavailable
3/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/19/2014 Problems with Product/Service | Complaint Details Unavailable
3/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a tablet from nomorerack.com for my child as her Christmas present. We were at the moment homeless after a house fire until we were in our apartment and had it sent to my sister's house. It was received, never opened, and then wrapped for Christmas morning. There was a pressure point ding in the screen of the tablet straight from the box. Within 3days it was cracked and unusable. When I contacted them through their facebook they told me they would look into the issue. After a bit of a run around I was told it was pass their time frame and I was to contact a manufacture. I explained that the tablet was supposed to be brand new and it was not opened prior to Christmas morning. They told me to contact the manufacturer. I don't understand why they would not honor the products they sell.

Desired Settlement: I asked for them to just replace it. They refused. I would like a refund of my money.

Business Response:

Dear **********,

 

Your initial order was placed on November ***, 2013. You contacted customer service on January 6, 2014, well past our return policy window. Please contact the manufacterer regarding the issue because the product is under warranty. 

 

Customer support: ***************

 

Best,

*******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ***************, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
*****************



 

3/19/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered an item from nomorerack.com that I have not received a month after ordering. They sent me an email saying this was delivered when it had not been. I contacted the company and they said it had been sent to the wrong location. At that time the company declared the issue resolved. There had been no further communication from them and no delivery of the item, more than a month later. The amount paid was not refunded. In addition to this, other items ordered from this site were not as advertised and of low quality.

Desired Settlement: I expect the money paid to be refunded to me in full.

Business Response:

Dear *** *******,

 

 

On January *, 2014 a refund was issued int he amount of $10. Thank you.

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The amount they were supposed to refund is $36.00, not $10. I have informed the company of this and they have made no attempt at responding nor resolution.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***********




 

Business Response:

Dear *******


On March ***, 2014, a refund in the amount of $36 was added to your account. Please allow 3-5 business days for the funds to post. 

 

Best,

***

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *********, and find that this resolution is satisfactory to me and the matter has been resolved.
However, I still find their practices to be extremely unprofessional. This progress has been dragged out for months. Nothing they say or do would ever convince me to deal with this company again.

Sincerely,

****************


 

3/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a $120 ring in gold and it came in silver. I sent it back on Dec. **** via USPS and I have been inquiring about my money back. All I keep getting are emails stating that all orders made by Dec. *** will be delivered before Christmas.

Desired Settlement: The return of my $120.

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID *******, however my complaint has NOT been resolved because:

[Your Answer Here]

They are still trying to figure out what I'm telling them after going over everything repeatedly. I can never work with the same representative yet each of them keeps saying to contact them back personally. Now it has been sent to an "Escalations Dept.". They said they should have an answer for me within 1 to 2 weeks. 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******** ****

Business Response:

Dear *** *****,

 

On December ***, 2013 customer service issued you an RMA and return shipping label. The shipping label was not used and later expired. Please see the link below. If you chose to use your own return shipping method, that is fine, but we will need a tracking number to confirm that the manufacturer received the product. Please provide a return tracking and a full refund will be issued. If no tracking number can be provided, I cannot issue a refund.

 

*******

 

Best,

*****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID **********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********


 

3/19/2014 Billing/Collection Issues | Complaint Details Unavailable
3/19/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered an item for a Christmas gift on 12/**/13. I was sent several notifications that there was a delay in shipping but that my item was finally shipped on 12/**/13 via USPS Express 2 day delivery. When I still did not have my item by 12/**, I purchased a similar item locally so I would be able to present my gift on Christmas. I finally received the product from Nomorerack on 12/**/13. When I contacted them to find out how to return the item, they told my my item was a "Final Sale" item and could not be returned for a refund. I truly never saw anything about this being a Final Sale item back on 12/**/13 but when I look up the item on their website now, it appears it has been added. Even if it stated Final Sale when I was purchasing, it was not noticeable amongst all the fine print.

Desired Settlement: I would like to return the unused product in the original packaging and obtain a full refund.

Consumer Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because: They are refusing to refund my purchase by stating "Final Sale" showed on the website at the time of my purchase. I cannot be 100% certain that it did not say that. If it was somewhere stated, it was very vague or small enough not to notice. I have pretty much resigned to the fact I am stuck with my purchase. However, I am extremely shocked to see they have sent me an email indicating I ordered another Tablet and that my order is on it's way!!!! I have not made any other purchases from them and may have to contact my credit card company to reject payment. It appears they have used my credit card obtained from my first purchase without authorization. I have no records of ever ordering another Tablet....why would I when I tried to return the first one! Here is the response I received from them on 1/**/14 after I asked for a refund. I have also included the attachment from their most recent email on 1/**/14 saying my order has been shipped (the item that was never ordered). I have also tried to Unsubscribe to their emails but still am being contacted by them. 

* *****, Jan ***06:33 PM:

Hello **,

Thank you for writing in. Always here to help.Our sincerest apologies about this matter. You may have not notice it but it is stated online in bold letters if item is mark final.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

* ********** with Customer Care
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DELIVERY CONFIRMATION

Dear **********,

Thank you for shopping with nomorerack!

We just wanted to let you know that your order has been successfully delivered. For your reference, the order number is ********, and the details are below. Your Tracking ID is ************.

Track your package here

We hope you love your purchase. Let us know if there's anything we can do to make it better!

Enjoy,

The nomorerack Team

Your Order Details:

Order #: *********

Ordered On: 01/***/2014

Billing & Shipping Info

Billed To:
***************

 

Shipping To:
***********

Description Qty Unit Price Shipping Total
MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC with Accessories 1 $59.00 $0.00 $59.00
 
Gross Total $59.00
Shipping $0.00
Sales Tax $0.00
Credit $0.00
 
Your Total $59.00