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Consumer Complaints

BBB Accredited Business since 6/17/2008

Yodle, Inc.

(877) 276-5104

Customer Complaints Summary

226 complaints closed with BBB in last 3 years | 93 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 93
Billing/Collection Issues 27
Delivery Issues 10
Guarantee/Warranty Issues 6
Problems with Product/Service 90
Total Closed Complaints 226

Additional Complaint Information

BBB files indicate a pattern of complaints concerning sales practices, guarantees, and customer service issues. Consumers are telling BBB about high pressure sales tactics from Yodle, Inc. sales staff, who allegedly try to coerce new customers to sign up before they fully understand the services they will get. In addition, during the sales presentations, a few customers said they were told by staff about a guarantee of results from using the company services. Many of the complaints submitted to BBB about Yodle focus on the poor performance of the services they signed up and paid for, such as lack of leads, no increase in web traffic, or incorrect leads/calls routed to their company. Clients who reportedly seek a refund of the fees from the company claim that they encounter difficulty in doing so, such as having to make multiple calls and send several emails.

BBB has contacted the company about the aforementioned issues. Yodle, Inc. has responded to BBB in a timely manner and reported that they are fully committed to behaving respectfully to both their prospective and current customers, and to providing the best possible results and services to their customers. The company says that they are working on implementing additional measures to improve sales practices (such as revising marketing scripts and increasing quality controls), as well as to expand marketing offerings, deliver greater value, and enhance customer service response and resolution.

 



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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.