This Business is not BBB accredited
Rich's Hunting Adventures
Phone: (914) 426-9696 #6 Bush Court, New City , NY 10956
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Rich's Hunting Adventures include:
- BBB does not have sufficient information to determine how long this business has been operating
- BBB does not have sufficient background information on this business
Factors that raised the rating for Rich's Hunting Adventures include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
HUNTING & FISHING SERVICES
THIS LOCATION IS NOT BBB ACCREDITED
#6 Bush Court
New City , NY 10956 (914) 426-9696 Directions
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|Neutral Review||3 points per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Last year we, myself and a hunting partner booked a moose hunt in Saskatchewan Canada for Sept. of 2013. We booked this hunt with Rich's Hunting Adventures (**** *****). The outfitter/guide that **** booked us with was ******* ****, ******* ****** **********. About 6 weeks before the scheduled hunt I contacted the outfitter (******* ****) directly who said **** ***** did not send him the money and he did not have us booked for any hunt. After several attempts to contact **** ***** he finally contacted me and wanted to know what the problem was, I explained that he never sent the money and booked our hunt. He began to tell all kind of excuses basically that his girlfriend had got mad at him and destroyed his books and therefore he lost all his information, could not contact the outfitter and couldn't get in touch with me since he lost addresses, phone numbers, etc. (he couldn't explain why he didn't use the internet to look up the outfitter, (******* ****, ******* ****** **********...it was easy for me to find). After much discussion he agreed to make immediate contact with the outfitter and send him the money, he made contact and the outfitter agreed to the last minute hunt if he received the money in time to get our license . **** ***** did not send the money as he said he would . I called several times as the deadline approached and the outfitter kept telling me he had not received the money or booking contract. I would call **** ***** and he kept making excuses, saying the check was in the mail, etc. The day before the hunt was to begin the outfitter called me and said he just received a check from **** ***** in the amount of $1,500 but it was too late to make the hunt happen, couldn't get us license, etc. (it was too late for us as well since the drive was 30 hrs - from Jonesborough Tn. to Sasketchewan Canada .....also the amount was supposed to have been $2,000.....We (myself and hunting partner) had paid Rich's Hunting Adventures $3,000, $1,500 each to set this hunt up, we were told we'd owe an additional $2,000 each paid to the outfitter at the start of the hunt.........out total hunt cost each was to be $3,500 each......we have this in signed contract) We were now being told by **** ***** that it was incorrect that he was to get $750 per person to book this hunt not $500....now it was going to cost us $3750 each) However it didn't matter since we couldn't get the hunt scheduled. Again after much discussion with **** ***** (Rich's Hunting Adventures) he said he would get everything settled with the outfitter (money, dates, contract, etc.) to get us a rescheduled hunt in 2014. I hadn't heard anything as of July **, 2014 so I called the outfitter who told me that **** ***** had never contacted him on our behalf, had not sent him any contract and had actually put a stop payment on the check he was sent. He said he no longer would have anything to do with **** ***** and would not schedule any hunts for him. I called **** ***** and left a message (I think it was on July ****) **** called me the morning of July **** and seemed to be at a total loss of memory. Said he would get in touch with the outfitter and work everything out. I told him what the outfitter said, that he would no longer accept any hunts through **** *****, and he wasn't happy and started the same thing about not his fault, he'd get in touch with his girl friend and have her see what went wrong, get contact information and contact the outfitter and make it right. he couldn't answer why he had cancelled the deposit check he sent to the outfitter. In 2013 we (my hunting partner and I) worked hard to get ready for that hunt, planned vacation, saved, etc. and of course was very disappointed not to be able to make the trip but we agreed to let him hold our money and reschedule for this year, 2014. Now it's the same old excuses, he's not done one thing he said he would and at this late place we're not willing to continue anymore discussions with **** *****, just not willing to continue to hear excuses and be cheated. We're asking that **** send our money back in the form of a certified bank draft. (total of $3,000) The correct phone number that I've been able to contact **** ***** at is ###-###-####.
Desired Settlement: Total refund. $3,000 in the form of a certified bank draft.
** ******* has a moose hunt booked for October 2014 and the deposit check was sent out out on Thursday July **** and should be getting to the moose out fitter in Canada by Friday August ***. I will send a copy of the check once it has been cashed. I spoke to the outfitter and ** ******* was set to go on his hunt, then Saturday i received a call from ** ******* stating he wanted to go through the outfitter directly and not go through me. I advised *** ******* that I spoke with the outfitter and he was all set to go on his hunt and to have a good time in October. We are a booking agency and get paid by the outfitters to send clients. ** ******* wanted to take us out of the equation and still go on the Moose hunt in October . I explained to ** that everything was set and go have fun on your hunt!.
Better Business Bureau:
[Your Answer Here]
*** ***** has not resolved the issue. This hunt was
In order for the BBB to appropriately process your response, you MUST answer the question above.
Here's an update.
On Sat. Aug. **, 2014 *** **** ***** called me and agreed to send our $2,000 deposit paid to him for our hunt directly back to me. (This allows *** ***** to keep his original $1,000 booking fee per contract). I requested that the money be in the form of a bank draft or other form of guaranteed funds but not a personal check. He said he would go to the post office Tues. Sept. *, 2014 and get the check sent to me on that day. I told *** ***** that as soon as I have the check and it clears I'll end my complaint. *** ***** asked me where to send the check and I was giving him my address but he said he was driving and on his cell but he could get it from my previous information. Just in case the information is:
*** ******** *** ************* *** *****
The business has responded. Please read below.
BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.
|1/29/2014||Advertising/Sales Issues | Complaint Details Unavailable|