BBB Accredited Business since
Ryan Anthony's Heating Service Inc.
Phone: (631) 422-0294 Fax: (631) 587-0949 View Additional Phone Numbers P.O. Box 1652, West Babylon, NY 11704
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A BBB Accredited Business since
BBB has determined that Ryan Anthony's Heating Service Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ryan Anthony's Heating Service Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Nassau County Office Of Consumer Affairs
200 County Seat Drive, , Mineola NY 11501
Phone Number: (516) 571-2600
Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
Phone Number: (631) 853-4600
Type of Entity
P.O. Box 1652
West Babylon, NY 11704 (631) 422-0294
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (631) 872-8261(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: End of January 2015 Arranged for service ....*** was the technician....he was polite, neat and seemed to do a good job...as a note unit had not been serviced for approximately two years but was running without any problem....after servicing, the unit had a smoke and odor condition ....i contacted **** and he told me that the problem was likely a frozen oil line....i explained to him we have been in the house for six years and never had that problem... the problem got worse by the day ,with black soot coming from the unit .after another call or two with, he told me to call the office and schedule an appointment which i did on the morning of Feb * ...i was told by his service to expect a call back....not hearing from anyone by noon i called another service company...they responded within two hours, cleaned the boiler again( which was heavily sooted ) changed the nozzle, made some adjustments and tested the unit ...**** called me about two hours after the unit was serviced by the other company....it has been running perfectly since then.....On Feb ** i contacted **** ******* and he told me he would call me back the next day....no call....I called him again on Feb **.....and explained the above.....and requested that some or all of my payment to him be refunded.....he refused ...
Desired Settlement: .total bill for services was $149.00 plus tax and was paid in cash.
**** is an employee of a fellow plumbing company ****** ******** *** *******, which has referred my company to all of their customers and continues to refer Ryan Anthony’s Heating Service Inc. to this day. He approached me in a local supply house and introduced himself and told me he had worked for ****** ******** *** *******. He had described to me that he had not cleaned his heating system in 2 years and heard nothing but great things about my company and asked if I could come clean his boiler. I explained to him that we are extremely busy with no heat calls and emergencies. But I would do my best to get to him. He called several times after to make appointment but i can explained that we are very busy and if he had heat and hot water, we had to get to the emergency calls first.
Better Business Bureau:
I have read the response from **** *******. I disagree with many of his statements and will not address them individually in order to remain brief and concise.
In order for the BBB to appropriately process your response, you MUST answer the question above.