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A BBB Accredited Business since
BBB has determined that Ranshaw Fuel and Heating Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ranshaw Fuel and Heating Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Consumer Affairs - NYC
42 Broadway, , New York NY 10004
Phone Number: (212) 639-9675
NYC Department of Buildings - NYC
280 Broadway, 3rd floor, , New York NY 10007
Phone Number: (212) 566-5000
Nassau County Office Of Consumer Affairs
200 County Seat Drive, , Mineola NY 11501
Phone Number: (516) 571-2600
Type of Entity
Business ManagementMr. Rudolf Bonelli, President
HEATING CONTRACTORS PLUMBING CONTRACTORS OILS-FUEL
Alternate Business NamesBondee Enterprises Inc. Ranshaw Fuel Oil
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Additional Phone Numbers
- (718) 767-8600(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Ranshaw came to our unit to inspect a toilet, after being asked to remove their shoes, their worker refused to do. Their determination was that the toilet was bad and had to be replaced. They told my wife that you can replace now or you can shop around but we (ranshaw ) will charge you $200 service fee for coming to your unit, which is not true because the co-op called ranshaw in to investigate the issue at hand and the coop was picking up the service fee. At the time we did not know this The workers persistence in asking what are you going to do, i need to know now, you better do this now. In addition to this my wife asked them to send us a bill which he refused and said that he needed to be paid now. This kind of overhanded pressure on a mother at home is not what I call customer service. TO save the coop money and ourselves we thought we went ahead and had the toilet installed however upon further inspection the seat was not installed I called and told ranshaw about this they didn't believe me and after convincing them that it was not installed they sent a worker over at 6pm to install the seat. When we asked for a break down of the bill we received only a limited breakdown of the costs, I asked for the receipt of the toilet never received , Ranshaw billed us $789.34 for a toilet and installation, I called several plumbers in the area and their estimates for toilet install came in at $243.00 labor and tax that means our toilet cost $ 546.34 I don't think so but if you take $217.75 which is the cost of the service fee then that brings the cost of the toilet to $328.59 which makes a bit more sense After all of this our new toilet does not even flush properly, which leads me to believe did I even need a new toilet? or was my wife pressured into a sale?? I have sent video to ranshaw showing how the toilet does not flush properly they admitted in an email that something is wrong, but the only time they say that they can come is between the hours of 8 to 4 my request to them is I want to be there when you come to investigate so please come at 4pm. They have refused this time even though they sent a worker before at 6pm and their website talks about how (customer service is their number one priority) and ( We'll be there when you need us) We have called Ranshaw several times to resolve this issue contacted our management company ***** **** to resolve this issue and we keep getting the run around with repeat answers. I would not spend this much time in making a complaint with BBB if I didn't feel it was warranted. I would much rather be playing with my * year old son thank you for your time in reading this ******* ,
Desired Settlement: My desired out come: Have Ranshaw fulfill their commitment as stated in their website and come after 4pm to Repair my new toilet, if they cannot do that, find someone who can or replace it with one that works properly Adjust my bill ie remove the $217.75 which appears to be your service charge Provide a receipt of my new toilet and provide a refund if it is more than $328.59 based off of the three quotes of $243.00 including tax to install a toilet
On 7/**/13 we arrived at *** ****** apartment to check a toilet that was not flushing properly. It had a very weak flush. Our plumber inspected the bowl and then snaked it to clear any potential stoppages. After snaking the bowl there was no improvement in the flush. Our plumber recommended that the toilet bowl itself was the problem and needed to be replaced. We instructed the customer that a new toilet bowl would be $725, installed. We also instructed them that if they did not want the repair done, we would only charge them $200 for the time and work spent diagnosing the problem. The customer agreed to the $725 repair cost. We then left to buy the toilet at a local supply house. When we returned, we installed the new ****** brand toilet and the problem was fixed. Total time spent was from 8:30AM to 1:45PM. Later that afternoon we got a call from *** **** that his toilet seat was never installed. When our plumber was there, he had installed the seat. When we got there the seat was loose, so our plumber re-secured it for the second time. *** **** did call back again to say his toilet was not level and wanted us to return. An appointment was set for 8/**/13 by *** **** and the building’s management company. *** **** was instructed that Ranshaw was going to be working in the building all day and would come by to check his toilet. When we arrived at *** ****’s apartment, we got no answer and still waited 30 minutes at his door hoping he would come back to let us in. We did not gain access, nor did we charge him for this, and he has not tried to contact us since. In total, we have spent over 5.5 hours at ** ****** residence, which included the installation of a new toilet bowl. He was only charged for 4.5 hours at $110 per hour. He was treated extremely fairly and just. We take pride in our work at Ranshaw and our reputation means everything to us. We are professionals who have be en in business, and have been pleasing customers since 1960.
Better Business Bureau: Please let us know next time you are working in the building or as I stated before have someone come in early and stay late, the holiday season is very busy time for my work In order for the BBB to appropriately process your response, you MUST answer the question above.
Please let us know next time you are working in the building or as I stated before have someone come in early and stay late,
the holiday season is very busy time for my work
In order for the BBB to appropriately process your response, you MUST answer the question above.Sincerely,
Business Response: Thank You
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|5/27/2011||Problems with Product/Service|
|5/27/2011||Problems with Product/Service|