This business is not BBB accredited.
Karaco Heating & Cooling LLC
Fax: (845) 528-9390 View Additional Phone Numbers PO Box 337, Putnam Valley, NY 10579
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This firm is a heating and cooling contractor.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Karaco Heating & Cooling LLC include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Karaco Heating & Cooling LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Putnam County Department of Consumer Affairs
Donald. B. Smith County Government Campus, 110 Old Route 6, Bldg. 3, Carmel NY 10512
Phone Number: (845) 808-1617
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ronald L. Karabinos, President
HEATING CONTRACTORS AIR CONDITIONING CONTRACTORS & SYSTEMS
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 337
Putnam Valley, NY 10579
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Additional Phone Numbers
- (914) 528-9390(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: After having had a somewhat routine problem with one of my AC zones, I contacted Karaco in 2013 and they fixed the problem, which was a frozen unit. At that time, they suggested a yearly maintenance service. In the spring of 2014, I received a post card from the company reminding me of the service and quoting a price of $98 per AC zone. I arranged for the service to be performed on July ** 2014. I was surprised to see that the bill was actually $279.12. When I asked about the promotional post card with the $98 price (per unit), I was told that that price was valid only for a limited time period, but I was never told this. (This is not my major complaint, however.) Two weeks after having paid the company $279.12 for the yearly check-up, one of the unit zones stopped working. I called the company to ask them to come out, which they arranged to do. When I asked if there would be a charge, the ***** was snippy with me, saying, "Of course. We didn't install your unit. We don't own your unit." It should be noted that the unit is four years old. I canceled the service call and called the man who installed the unit for the builder. He came out and said that the unit needed refrigerant. I told him that Karaco (with whom he is familiar) had just supposedly provided a yearly maintenance service two weeks prior to the tune of $279.12. He indicated that, in his professional opinion, the man who provided the service for Karaco did not check the refrigerant. He said that this should become clear within a couple of weeks. He said that, in the unlikely event that my four-year-old system has a leak, I would know in a few weeks, as the system would leak refrigerant and would require more. I waited several weeks (to see if the system needed refrigerant again) and called Karaco the week of August ** to tell him what had transpired. He indicated that he had every intention of speaking to both his employee who had provided the July * service at my home; and the original installer who indicated that, in his professional opinion, my refrigerant was never checked on July *, despite my having paid $279.12 for the service. Karaco said that said he would call me back after he spoke to both the original installer and his employee. It has been over 10 days, and I have never been contacted. To say that I am disappointed is an understatement.
Desired Settlement: I believe that this whole situation has been handled poorly. Had it been my business, I would have offered to come out and check the system free of charge as a courtesy. After all, I had just received the yearly maintenance service that was recommended. I was never given the courtesy of a call back, and it appears that the installer was correct in his assessment that my system does not have a leak -- and therefore, it appears, as the installer suggested, that despite my having paid $279.12, my refrigerant was not checked. I would like a refund for the one zone.
Better Business Bureau:
The business has responded, please see below:
Better Business Bureau:
I do not wish to continuously rehash this matter, but I will say this:
The three major points remain very conveniently unaddressed: a) any good business owner would have responded less flippantly when, a bare two weeks after having spent close to $300 on a routine maintenance of a four-year-old system, I asked if there would be a charge for the visit; b) as I had indicated on my original message, when Karoco indicated very flippantly that they "didn't buy my system" in response to my query about charging me for their return visit after the system malfunctioned, I called the original installer, who was good enough to install coolant -- and who indicated that, in his opinion, the coolant had never been installed. This point is very conveniently ignored; and, c) as I indicated on my original complaint, when I called Karoco to tell him what the original installer had said, he said that he would speak to him and get back to me. He never did!
Of course I signed the receipt indicating that the service had been down! How was I, a novice to the HVAC world, to know whether or not the service person performed the required tasks! What a silly and ineffective defense!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Problems with Product/Service
Read Complaint Details
Complaint: Early May 2013 discovered problem/leak with the drip-pan in my A/C Unit. Called ****** for tech to come out & diagnose problem. At no time was I informed of service charge to send someone out nor the amount. 3 weeks later, we finally get a tech on 5/**/13. He spent less than 15 mins to tell us that we had a leak in the drip-pan (no kidding!). Stated he was unsure that he could get a replacement part due to age of unit but would check with boss and call us with estimate to repair or replace. Proceeded to then charge us $**0 for his visit!!! Told us that amount would be credited against repair or replacement later. Two and a half months later with no response to any of our numerous calls nor any unsolicited follow-up to the service visit we hired someone else to repair/replace the problems. This experience was not only unethical but a complete rip-off. Very disgusted and will never let anyone I know use them.
Desired Settlement: The 2nd repair service came out to my home at NO CHARGE, diagnosed the problem, called me within 3 days to say what he had to do & what it would cost (exactly). Part arrived within 1 week and within 10 days total we were done & are completely satisfied with their service experience. I expect ****** to refund the service charge via check payable to ****** ********!
First we will address the accusation that they tried to call us for three weeks before they got an appointment. All records for incoming and outgoing phone calls from the period of April ** to August ** were pulled from our cell phone carrier and our land line carrier and I had the office staff go line by line specifically targeting the dates that they indicated that they called our office. They went through each call and identified where each call had come from. They also did a search of all incoming numbers from that time period with the phone numbers that the ********s had provided to us. Not one phone call came into our office from the ********s on those dates that they indicated on their complaint. Following is a breakdown of the ACTUAL calls that came in to us.