BBB Accredited Business since
Daka Plumbing & Heating LLC
Phone: (845) 724-5615 Fax: (845) 724-4600 2561 Route 55, Poughquag, NY 12570
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This company services heating, pumps and septic systems. They also offer sewer cleaning.
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A BBB Accredited Business since
BBB has determined that Daka Plumbing & Heating LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Daka Plumbing & Heating LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Putnam County Department of Consumer Affairs
Donald. B. Smith County Government Campus, 110 Old Route 6, Bldg. 3, Carmel NY 10512
Phone Number: (845) 808-1617
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Deda Gazivoda, Owner Ms. Violet Jankovic, Project Manager
HEATING CONTRACTORS PUMPING CONTRACTORS SEWER CONTRACTORS SEPTIC TANKS & SYSTEMS CLEANING
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: My recent experience with Daka Plumbing: My hot water storage tank was leaking so I called my local plumber. It was determined that that tank needed to be replaced. The existing tank was still covered under warranty. Daka called the company and confirmed the tank was covered. After 1 week not be able to find a replace tank the company needed to make a new one with a 2 week lead-time. The tank final arrived and Daka sent someone to install the plumber took 3 hours to install the tank. I was charged 1405.63 plus 137.00 Freight plus 175.00 credit card fee for the deposit. I have no issue with the quality of work just the price I paid. Total $1717.63
Desired Settlement: Refund $500-600
To Whom It May Concern:
This letter is in response to the document received on
A few days went by and the customer called back and said “ok, I want your company to order the same unit from the Amtrol and I will wait for the same unit”. He was adamant that he gets that same unit and didn’t care at this point that he would be without hot water for a long period of time.
The unit the customer originally purchased was over $6,000.00 and in order for Daka Plumbing to place the order through our supplier they needed the remainder amount that was left on the warranty side which came to $2,760.00 from us. Now granted that this was a lot of money for Daka Plumbing to shell out of pocket and considering that *** ******* was a first time customer with us at this point. We wanted to make sure we are securing our money as well and needed to make payment to the supplier on
Because the customer wanted this unit so desperately it also comes with a price. Daka Plumbing had to pay the freight charges and additional fees because the customer used his credit card to expedite this order. The total fees incurred were $313.50 additional to the original price and there was no reason for Daka Plumbing to pay for these additional fees. It is the customer’s responsibility to do so.
On November 1st we returned the customers home to install the new unit that came in from Amtrol. *** ******* called the office once the unit was installed and said to return his money. I then explained to him that Daka Plumbing can not refund you until the warranty company pays our supplier then the suppler would refund Daka Plumbing a check and that could take a few weeks for this to happen and make sure checks would clear. On
*** ******* called our office and stated that we charged him a ridiculous amount of money and carried on that he would never use us again and I did reiterate to him that this is a service that you paid for. On the original invoice we quoted you “our” price and you didn’t even blink at the price but because you had not hot water and signed off the ticket. But now that you do have hot water, now there is a problem? I asked *** ******* was Daka Plumbing professional as a company to you from day one and did exactly what we said we would do? He said yes! So then, what is the problem I asked? He said he didn’t feel that he should pay the additional fees incurred. I had to make it clear to him again that it is not our responsibility to pay for these charges therefore; the customer is responsible to pay!
Daka Plumbing was called on
If you should need further assistance about this complaint, please do not hesitate and call our office. We will be more than glad to assist you in this matter.
Owner of Daka Plumbing & Heating, LLC
Better Business Bureau:
[Your Answer Here]
I think **** ******** is missing my point.
First the $313.50 was a complete surprise, nobody ever mentioned that I would have more added expense.
How do you justify charging 1300.00 for 3 hours of work by install plumber and maybe 2 hours
of an Admin time? No special equipment was needed.
Most service company’s rates are justified by how long the job takes and if any expensive equipment is needed I understand that the job will cost more.
In order for the BBB to appropriately process your response, you MUST answer the question above.
BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.
Problems with Product/Service
Read Complaint Details
Complaint: We called **** Plumbing because there was an alarm going off regarding our septic pump. The service provider showed up two hours late and did not call. When he did show up, he explained that he got lost. That is understandable. We had our system pumped a few weeks before so we knew exactly where the two septic openings were. When we told *** from **** exactly where to dig, he did not listen to us and explained that he had to dig up my entire front walk to find "what's under there". After listening to my explanation that we know exactly where everything was, he continued to disregard our instructions. My front walk, along with all of my perennials were destroyed. When he did finally dig where we told him to, he immediately found exactly what he was looking for (after destroying my front walk). He then immediately explained that our septic pump motor was burned out. He said he had to come back for further investigation/work. The second time he came, he was over an hour late, still with no phone call, and we made sure he had all of our contact information. Before digging the entire septic pump out we stopped him because he didn't seem to know what he was doing. We then called a wonderful company who looked at our lawn and front walk with horror. The first thing that the gentleman told us was that the quote that **** gave us for the new pump was overpriced by 300%. The pump, plus the labor would have cost us over $4,000! We looked online and found this extremely overpriced septic pump to be exactly that. I can understand marking up prices, of course, but to this amount seemed to be excessive to the point of fraud. My husband immediately called **** to tell them this and we were told by ******, the woman who answers the phones at ****, (these are her exact words, she was on speaker and I heard her say this) "If you like the internet more, why don't you go buy it there and install it yourself". My husband said thank you but no and we asked the professional from the other company to begin investigating the problem. Within ten minutes he found out exactly what the problem was. The person from **** did not even do the most basic troubleshooting of our septic pump. There was nothing wrong with it but a loose wire connection! The total cost of the repair was $280, a far cry from the $4,000 that **** assured us we had to pay for a fix. We then called **** again and spoke to ******, explaining exactly what had happened with the reputable company. ****** then explained to us that they would be sending us a bill for over $600 for the "work" they did, telling us that the man was here for over five hours. I was present the entire time and his total time on my property was two hours. I have work emails I sent from my home IP address during the entire time he was here and can prove in a court of law if I have to that I was there the entire time. Today, on September ****, we received a bill for $675 that **** is demanding we pay. We are happy to pay for the two hours the worker was here, but for no more time than that. They are now not answering our calls or returning our messages. If we do not hear from them within the next few days (and we will continue to call) we will be calling the Health Dept (the other company told us to do so, as this is possibly hazardous work they would have done). I have never done anything like this in my life. I have never had to call any BBB or County department in my life and I have never written a bad review of any service we have had done to our home. This is an egregious misuse of power, time and money if we were foolish enough to let them work on our septic tank. DO NOT USE **** PLUMBING! You might not be as lucky as us and stop them in time. My front walk is still destroyed and I have to go buy all new perennials and grass seed. The gentleman from the reputable company was nice enough to fill in all the holes the worker from **** left in the front of our house, and smooth over the dirt as much as he could. DO NOT USE THIS COMPANY.
Desired Settlement: We will happily pay for the two hours of service that the worker was here. We will not pay for five hours of service that was not rendered. We are not even asking the company to pay for the damage done to our home.
To Whom it May Concern:
Better Business Bureau:
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|7/3/2012||Problems with Product/Service|
|3/2/2012||Advertising/Sales Issues | Complaint Details Unavailable|