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A BBB Accredited Business since
BBB has determined that L.A. Fitness International, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for L.A. Fitness International, LLC. BBB Serving San Diego, Orange & Imperial Counties has the full report as that BBB handles all complaints for L.A. Fitness International, LLC.
Type of Entity
Business ManagementMs. Jill Greuling, Vice President, Operations Mr. Louis Welch, Chief Executive Officer
Alternate Business NamesL.A. Fitness - Farmingdale L.A. Fitness International LLC-Lake Success
1046 Route 112
Port Jeff Sta, NY 11776 Directions
110 New Moriches Rd
Lake Grove, NY 11755 (631) 619-2222 Directions
1111 Marcus Ave
New Hyde Park, NY 11042 (516) 355-2302 Directions
122 E Main St
Smithtown, NY 11787 Directions
145 E Service Rd
Staten Island, NY 10314 (718) 761-5606 Directions
1776 Eastchester Rd
Bronx, NY 10461 Directions
1934 Middle Country Rd
Centereach, NY 11720 Directions
2110 Route 110 Broad Hollow Road
Farmingdale, NY 11735 Directions
260 Boston Post Rd
Port Chester, NY 10573 Directions
3231 Richmond Ave
Staten Island, NY 10312 Directions
3601C Hempstead Tpke
Levittown, NY 11756 Directions
455 Park Ave
Lindenhurst, NY 11757 (631) 412-6000 Directions
5 Gateway Blvd
Patchogue, NY 11772 (631) 247-7001 Directions
68 Veterans Memorial Hwy
Commack, NY 11725 Directions
711 Stewart Ave
Garden City, NY 11530 Directions
77 Cole St
Yonkers, NY 10710 Directions
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Additional Phone Numbers
- (631) 283-4263(Phone)
- (800) 600-2540(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I am extremely disappointed with LA Fitness. The staff at their ******* facility has no good faith practices that are stated on the Website: But what we are most proud of are the people who are there to serve you. The people, who warmly greet you, expertly train you. Dedicated to making your fitness experience an exceptional one...we continue to enhance emotional well being of our diverse membership. The staff at the ******* LA Fitness has failed to provide me with an honest and exceptional fitness experience. Instead of enhancing my emotional wellbeing, the staff has had an adverse effect on my emotional wellbeing because of their fraudulent business practices.On November 3, 2012 I attended a complimentary personal fitness training. Upon completion, I was hesitating to sign up for a personal fitness trainer. I was told by the personal training manager, **** *******, to take advantage of the promotion because the following week (11/10/12) was their open house and that the prices for eight sessions would increase drastically. I signed an agreement believing that it was for only eight sessions, and the fees and length of agreement were not written. Also, I did not receive a copy of the contract on that date because I did not have my credit card with me. I was rushed to go home without thoroughly thinking about what was happening. Two hours after arriving home, I received a phone call demanding for the credit card number so I would not lose this great opportunity of eight sessions plus 26 free sessions compliments of LA Fitness. Afterwards, on several occasions I received phone calls from their staff to come in to sign/initial the New Client Checklist. By that time I realized the company was forcing me to a 52- week term, which was not what we had discussed nor had I agreed to because it was not written in the contract when I signed. I informed the staff that I had not agreed to such a costly agreement. But, I was told that I had to sign/initial the New Client Contract regardless because I had signed the agreement. Therefore, against my will, on November 24, 2012, after suffering from the devastation of hurricane Sandy, I signed the document. I complained to the staff about the way I was fraudulently forced to enter into this lengthy, expensive agreement and that I wanted to cancel my membership. But, my complaints fell on deaf ears. My attempts to discuss the matter with the personal training manager in person were not making headway. Then I contacted the LA Fitness headquarters to inform them of the deceptive way in which I was forced into this expensive agreement. The lady whom I spoke with refused to give me her name, was not interested in hearing my complaints, constantly interrupted me when I spoke, and stated that there was nothing I could do to get out of the agreement I was under pressure to sign. She also informed me that I should not contact Better Business Bureau because she had worked for the BBB and she knew I would lose my case since I had signed the agreement. She even insisted in changing my topic of conversation and kept telling me to just let it go and schedule some sessions because there was no way out of this. So, I tried to speak with the manager, **** *******, again several times. But, was just ignored. I had also asked many times for a copy of the agreement and the staff would not give me the copy. I recently received a copy because I had to send my husband to obtain it. It was then that I realized that the paperwork that I had signed had information that I did not see when I originally signed it. It did not even have an agreement number, date, employee identification number, or the clubs information. Had I been aware of the price and length of time of the contract prior to signing it, I never would have signed or agreed to such terms. I cannot afford it. I cannot even afford to send my daughter to daycare and the monthly price costs less than your fees. The staff failed to act in good faith. This deceptiveness, trickery by your company has caused me an enormous amount of anxiety, stress, and has emotionally drained me. I entered into this agreement under a cloud of deception, and pressure by the ******* LA Fitness staff. A fraud was perpetrated in the execution of the contract because I entered into it based upon fraudulent representations by their staff. Therefore, this contract is not legally binding and should be voided. I want my personal training membership cancelled, cancellation fee waived, money already paid refunded and my automatic payments halted.
Desired Settlement: I would like my personal training membership cancelled, cancellation fee waived, money already paid refunded and my automatic payments halted. But most importantly, I would like these types of situations to stop. I would not like anyone else to go through the anxiety of paying high fees that were not fully explained in the first place. I would not like any of the employees to lose their jobs, however, I would like the staff to be more considerate and thoroughly explain the "contract".
|4/12/2013||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: The complainant states the following:
Desired Settlement: The consumer seeks the following: "would like to be reimbursed for our initiation fees because they have failed to provide the services promised."
The following is our reply for ID ******* ***** *******; Our ******* location opened up on 10/3/2012. There was a delay in the construction and opening of our pool. Due to the recent Hurricane at that time of year, our original construction crew went out of business. Our pool opened in March of this year. Our local Operations Manager spoke to our members back in Dec and discussed her refund request. Her refund was respectfully declined as the membership agreement enrolled in was not for a specific amenity. At this time the pool is open and the membership is active and can currently use the facility and the membership also grants them access to our multiple locations in the NY area. A corporate office representative has left a message to further discuss her concerns/complaint. For any additional questions or concerns, we can be contacted at the information below. Thank You