BBB Accredited Business since

Astoria Sports Complex

Phone: (718) 729-7163 View Additional Phone Numbers 34-38 38th Street, Astoria, NY 11101 View Additional Web Addresses

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This firm is an indoor sports complex. Their facilities include a swimming pool, batting cages, basketball courts, soccer facilities, in-line skating area, and a youth gymnasium.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Astoria Sports Complex meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Astoria Sports Complex include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Astoria Sports Complex
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1996 Business started: 01/01/1992 in NY Business incorporated 01/01/1992 in
Type of Entity


Business Management
Mr. Steve N. Poliseno, President
Contact Information
Principal: Mr. Steve N. Poliseno, President
Business Category


Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/20/2015 Problems with Product/Service
7/24/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: As a gym, Astoria Sports Complex (ASC) should be well-ventilated and AIR CONDITIONED upon opening - not an hour or two after it opens. Especially in this current heat wave, the gym should be well under what presently may be over 80 or even 85 degrees with humidity all around. Some of the daily clients, including myself, have been unable to perform our usual workout routines due to the unacceptable temperature. We might as well run outside, which is cooler than the gym in the morning. I've already approached time and time again the employees to resolve the issue, such as by installing a timer with the air conditioner. If we're going to pay for its services, ASC should be required to do exactly that and service us in appropriate temperature.

Desired Settlement: to have Astoria Sports Complex make sure to have its facility at an acceptable temperature and level of humidity during its entire hours of operations - meaning when it opens at 6 a.m. weekdays, it should already be cool enough to work out in

Business Response: Dear ** ********, in response to your letter dated July **, 2013.
We want to thank the person writing the statement, because we take the utmost importance to a concern that a member or a guest has.
First of all we do not have our A/C on timers, we have the most modern thermostats that were supplied to us as a large consumer of electricity by *** *******.
Please be aware in the summer *** ****** has the ability via these new modem thermostats to reduce our
AIC without our knowledge.
This could have been the case when ** *** noticed the difference in temperature.
As for the standing fans, they were asked to be removed due to many members complaining that they did not like the air flow into their, face or body especially when they are sweating.
As you can see, not everyone can agree when we address a members or guests concern.
Please convey to ** *** that we will do what ever is humanly possible to address any issues that effect any of our members or guests, because we care about them and our 21 year reputation proves it.
Please note that this is a family owned and operated business, where an owner is most of the time on the premises and can address a complaint on the spot, or a member can call me directly and I can assure you the caller will receive the attention it wants, immediately if not sooner.
Sincerely yours,
***** *******
President, CEO
PS I was just informed by the plant manager that our A/C will be turned on before the gym opens. (using the new modem thermostats)

7/22/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Hello, During the summer months it is very hot/humid outside. The gym in the morning currently has no air conditioning. To my understanding, the a/c is working since I do not see signs posted around the gym indicating otherwise. I was informed that the a/c is on a "timer" and turns on prior to the gym opening at 6am however, I find this impossible to believe becuase it is very hot (no air circulating) when I arrive at 6am. I notice the a/c begins circulating around 7:30am as I'm walking out . My peers have called and complained with personelle of the gym yet there has been no resolution to this matter. Last year, there was a fan by the treadmills and this helped elevate tremendously the heat until the a/c fully circulated through out the gym. This is fan is presently in the areobics rm, not being utilized by anyone in the am since areobic classes begin around 9/10am.

Desired Settlement: Please turn on the air conditioner earlier if in fact it is on a timer. If not, would you please allow for the members to utilize the fan in the treadmill section until the a/c circulates through out the gym. It is impossible to have an enjoyable workout without a/c. This is a great gym and I would hate for it to change simply for an issue which can be fixed easily. The staff is great, the machines are great. Thank you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me and the matter has been resolved.

The air conditioner was circulating through out the gym this am upon arriving at 6am.  Thank you


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