BBB Accredited Business since
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This firm is an indoor sports complex. Their facilities include a swimming pool, batting cages, basketball courts, soccer facilities, in-line skating area, and a youth gymnasium.
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A BBB Accredited Business since
BBB has determined that Astoria Sports Complex meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Astoria Sports Complex include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. Steve N. Poliseno, President
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Additional Phone Numbers
- (718) 937-4332(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: As a gym, Astoria Sports Complex (ASC) should be well-ventilated and AIR CONDITIONED upon opening - not an hour or two after it opens. Especially in this current heat wave, the gym should be well under what presently may be over 80 or even 85 degrees with humidity all around. Some of the daily clients, including myself, have been unable to perform our usual workout routines due to the unacceptable temperature. We might as well run outside, which is cooler than the gym in the morning. I've already approached time and time again the employees to resolve the issue, such as by installing a timer with the air conditioner. If we're going to pay for its services, ASC should be required to do exactly that and service us in appropriate temperature.
Desired Settlement: to have Astoria Sports Complex make sure to have its facility at an acceptable temperature and level of humidity during its entire hours of operations - meaning when it opens at 6 a.m. weekdays, it should already be cool enough to work out in
Dear ** ********, in response to your letter dated July **, 2013.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: Hello, During the summer months it is very hot/humid outside. The gym in the morning currently has no air conditioning. To my understanding, the a/c is working since I do not see signs posted around the gym indicating otherwise. I was informed that the a/c is on a "timer" and turns on prior to the gym opening at 6am however, I find this impossible to believe becuase it is very hot (no air circulating) when I arrive at 6am. I notice the a/c begins circulating around 7:30am as I'm walking out . My peers have called and complained with personelle of the gym yet there has been no resolution to this matter. Last year, there was a fan by the treadmills and this helped elevate tremendously the heat until the a/c fully circulated through out the gym. This is fan is presently in the areobics rm, not being utilized by anyone in the am since areobic classes begin around 9/10am.
Desired Settlement: Please turn on the air conditioner earlier if in fact it is on a timer. If not, would you please allow for the members to utilize the fan in the treadmill section until the a/c circulates through out the gym. It is impossible to have an enjoyable workout without a/c. This is a great gym and I would hate for it to change simply for an issue which can be fixed easily. The staff is great, the machines are great. Thank you.
Better Business Bureau:
The air conditioner was circulating through out the gym this am upon arriving at 6am. Thank you
BBB's Final Determination: Consumer accepted resolution offered by the business.