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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

The Medical Supply Depot, Inc.

Fax: (718) 228-9101 View Additional Phone Numbers 1702 47th Street, Brooklyn, NY 11204 http://www.medicalsupplydepot.com

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Description

This firm is a provider of home health care supplies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Medical Supply Depot, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Medical Supply Depot, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Additional Information

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BBB file opened: May 09, 2008 Business started: 12/01/2005 in NY Business incorporated: 01/01/2005 in NY
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Affairs - NYC
42 Broadway, , New York NY 10004
http://www.nyc.gov/html/dca/html/home/home.shtml
Phone Number: (212) 639-9675

Type of Entity

Corporation

Business Management
Mr. Meir Tsinman, President
Contact Information
Principal: Mr. Meir Tsinman, President
Business Category

MEDICAL EQUIPMENT

Alternate Business Names
TheMedicalSupplyDepot.com

Additional Locations

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (718) 502-6030(Phone)
  • (888) 874-3831(Phone)
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Complaint Detail(s)

8/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered some items for june ** 2014. The company shipped via OnTrack & according the the tracking number the package was delivered on 7/*/2014 at 12:45 PM . I was home all day & no OnTrack was never even on my street let alone delivered any package that day to my address. I emailed the company"The medical supply depot" 3 times explaining the package was never delivered on that day & time. It took them 6 days for a reply that said """"""""""""""The OnTrac tracking states that your order has been delivered to your front door on 7/* in **** *******. The package weighs 16lbs. Have a good one!""""""""""""""""" In other words they are not going to help my situation. Poor customer service.

Desired Settlement: I want all to see if you ever have a problem with this company they are not going to help in any way. I want them to do their job & help customers when there is a problem

Business Response: Hi BBB,

Customer placed order # ****** on 6/**/2014 at 8:28pm EDT - after business hours.  Order shipped via OnTrac tacking # *************** on 7/*/2014 and as per OnTrac it shows that customer had the item delivered on 7/*/2014.  

Customer called several times and we told them to check around the house.  They confirmed that item was never delivered even though OnTrac clearly shows it was:  *********************************************************************

It seems like OnTrac may have lied and really not delivered package as we trusted customer in their saying that it was never delivered.  

Customer was told order would be reshipped and it was via FedEx tracking # *************** and was delivered.

Customer never called back with any other issues so we assuming this has been FULLY resolved. Therefore, we are not sure why customer would file a formal complaint.  

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered an electronic stethoscope from company ($359.99) on 8/**/13. Returned product on 9/**/13 because product was not working for me. Talked to representative about product and he said he would issue a full refund and product would be claimed as a return. I have tried calling the company numerous times to try to find out when the refund will show up on my credit card statement and I can never get an actual person on the phone. I try all times of the day and every day of the week and I am on hold for a long time until I hang up. I have recently emailed the company and an automated response was generated stating someone would get back to me in 2 business days. However, 3 days later and no one has called me yet. It is going into 3 weeks with no refund and no contact with the company and I am sick of the lack of service I am receiving.

Desired Settlement: $359.99 full refund credit to my credit card asap!

Business Response: Customer was issued a complete credit for the item on October **, 2013.

Customer initially contacted us stating that the item is defective (customer stated that they cannot hear anything through this electronic stethoscope - our top selling electronic stethoscope).

Upon receiving the item to our office, we tested the item and found it to be working 100% properly (as we have EMT's working at our office and use stethoscopes ALL the time).

We sent the item back to the manufacture for further testing and credit and they too found the item 100% working properly. Upon completion of their testing, they finally issued us a credit and we in turn issued the customer a credit.

Had the customer initially just told us that they wanted to simply return the properly working item it would have been an easy, smooth and quick process. The fact that they stated it was "defective" (even though it was not) prolonged the return and credit process a bit longer as we needed to send the item back to the manufacture (where it initially shipped from) before we were issued a credit.

Customer was notified that once we test the item and receive a manufacture they would too. There was no need to file a claim with the BBB as customer would have received the credit they were due anyway at the completion of this process.

We are glad were able to get this resolved as promptly as we were able.

We are willing to offer customer a special discount off a future order to show our company integrity.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.  Although the content is not accurate of what the business is claiming, the fact is I have been refunded on the ****.

Sincerely,

**** ********



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/7/2012 Problems with Product/Service
1