BBB Accredited Business since

Combe Inc.

Phone: (800) 431-2610 Fax: (914) 461-4402 1101 Westchester Ave, White Plains, NY 10604 http://www.combe.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Combe Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Combe Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Combe Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1974 Business started: 01/01/1949 in NY Business incorporated 02/01/1967 in NY
Type of Entity

Corporation

Business Management
Mr. Chris Combe, President Mr. Ivan B. Combe, Founder Ms. Keech Combe-Shetty Mr. Akshay Shetty
Contact Information
Principal: Mr. Chris Combe, President
Principal: Mr. Ivan B. Combe, Founder
Principal: Ms. Keech Combe-Shetty
Principal: Mr. Akshay Shetty
Customer Contact: Saori Soto, Complaint Handler
Business Category

HAIR PRODUCTS AND EQUIPMENT DEODORANTS COSMETICS & PERFUMES-RETAIL ODOR NEUTRALIZER SKIN CARE COSMETICS & TOILET PREPS-MANUFACTURERS E/S PHARMACEUTICAL PRODUCTS-WHOLESALE & MANUFACTURING CLEANERS & DYERS SUPPLIES PHARMACEUTICAL PRODUCTS - RESEARCH

Alternate Business Names
Combe Incorporated

Additional Locations

  • 1101 Westchester Ave

    White Plains, NY 10604 (800) 431-2610

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have purchased the Just For Men beard and mustache color kit for over 5 years now and have not had a problem. I purchased a kit at a Target and when I started to use it the tube with the color at the end was opened and the gel was black (supposed to be medium brown). It stained the counter but was able to clean it. Basically all I wanted was a replacement since clearly the product I purchased was defective. I email and contacted the company and never got a response almost a month. I have tried numerous times to contact by phone but have been left on hold for more than 20 minutes and never get a person to answer. I thought I would get better customer service but it seems like no one replies and do not stand behind their product.

Desired Settlement: I basically would like a replacement of the product.

Business Response: Thank you for informing us of a complaint received by your office.  We have located the consumer email in our system and failed to respond in a timely manner.  We will send the consumer 1 replacement coupon for the defective product he purchased plus 1 complimentary for the inconvenience he experienced.

We will send him a response within our consumer system platform.  *** ******'s has been issued Case #******.

Sincerely,

***** ****
*******, Consumer Resources

12/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: used this product and it caused redness and rash and i have used it before and nothing happen. now i have a red rash under my beard and redness. i half to work in public its sucks because it shows ans it itches. there product and the dye they use caused this and it may of damaged my skin .

Desired Settlement: i want a refund and want compensation or need for medicine i will half to get if it does not heal. need a check from them for damages.

Business Response:

 The business has responded.  Please see below:

 

******** ** **** *** ******* ***** *** * *********** *** **** ***** ****** *** ***** ****** ** *** *** ********** ** ********** *** ** ******** ** **** ****

Dear *** *****:

Thank you for informing us of a consumer complaint your office received regarding Just For Men.  Unfortunately, we were unsuccessful in speaking with *** ****.  We left him 2 voicemails on Nov ** and Nov **, 2014.  I received your e-Mail today with his mailing address, we will make a 3rd attempt follow-up via letter.   

We ask that you please have him call us direct at ###-###-#### to discuss this matter further.  He can reference Case # ******.

Thank you for bringing this matter to our attention.

Sincerely,
*****
*****
Consumer Resources

Case #******

1/23/2014 Problems with Product/Service | Complaint Details Unavailable