Business ProfileforUnlimited Furniture Group, Inc

On November 8, 2023, I purchased a pair of accent chairs for $3862.60 from the company via an online purchase. The items were listed as being "in Stock." Two days later on November 10, I received an email from a customer service manager ***********************************. who informed me that the "estimated delivery timeline was 4-6 weeks from the ship date." I was also asked to "confirm" whether I was "willing to wait for the order." I immediately atempted to contact them by phone and was unsuccessful, so I responded to the email the same day informing that I could not wait and that I would like to cancel the order. ************************ responded the same day to say my "request to cancel the order is acknowledge" and that I should "allow 3-5 business days for us to complete the cancellation process." Nine day later on November 19, there was still not a credit back to my card so I emailed Potenciano asking why. On Monday November 20, I received a call from a representative "*****," who asked "whether I still wanted my money back?" She could not give me a reason for the delay in refunding me and kept telling me she would try to see what she could do. She assured me she would call me back later that day and did not. Any attempts to contact the compay by phone has been fruitless as no one answers the phone. Additionally, my faith in the BBB rating system has been shaken as I noted that they have a A+ rating yet a 2 star rating for customer reviews and over 40 complaints against them. I m requesting a full refund and accrued interest. I have sinced purchased the items from another company with a delivery timeline that fits my schedule.