BBB Accredited Business sinceAdditional Locations
Phone: (516) 280-8760 Fax: (516) 280-8762 View Additional Phone Numbers 1225 Franklin Avenue Ste. 200, Garden City, NY 11530
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A BBB Accredited Business since
BBB has determined that Fortunoff Backyard Store meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
Phone Number: (631) 853-4600
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bernard Sensale, Chief Executive Officer
Alternate Business NamesFurniture Concepts LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Additional Phone Numbers
- (516) 832-8700(Phone)
- (631) 393-6659(Phone)
- (631) 265-8900(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/20/2016||Problems with Product/Service | Complaint Details Unavailable|
|6/23/2016||Billing/Collection Issues | Read Complaint Details|
Read Complaint Details
Complaint: A product purchased was still under warranty and discontinued from the store. They were rude and unprofessional when responding when trying to order replacement parts since they would not replace under warrantee with weather related issues. The person informed us we were better to rip it on purpose then say it was weather related. The office contacted us and was rude and unhelpful, uncaring of returning business.
Desired Settlement: We would like a refund or credit to a new gazeebo with irreplaceable parts
We spoke to the customer and were able to come to an amicable resolution. The damage the customer was referring to was weather related damages, which is not covered under the manufacturer warranty. In the interest of good customer service we are giving the customer full credit of $1881.64 toward reselecting a new gazebo. We will pick up the damaged gazebo when the new one is delivered.
Read Complaint Details
Complaint: I got an ad on ******** (which specifically noted that it was a sponsored ad) for 25% off everything in the store and they would not honor it in store.
Desired Settlement: I spent quite a bit of money on items that were not on sale 2 days before, but they would not honor their ad. They said there were exclusions. I have a photo from my iPhone of the advertisement. It very clearly says the ad is sponsored by Fortunoff and that it includes everything in store. No obvious exclusions. Not even an asterisk
Business Response: We asked the customer to send us a copy of the ******** ad, which they did. There was a typo on the ad, it should have stated "select outdoor furniture sets". Since this verbiage was omiitted from the ad, we honored the promotion and gave the cusotmer 25% off the purchase price of the outdoor cover. The refund was processed on 9/**/15.
Better Business Bureau:
Customer Reviews Summary