BBB Accredited Business since

Fortunoff Backyard Store

Additional Locations

Phone: (516) 280-8760 Fax: (516) 280-8762 View Additional Phone Numbers 1225 Franklin Avenue  Ste. 200, Garden City, NY 11530 http://www.fortunoffbys.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fortunoff Backyard Store meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Fortunoff Backyard Store
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 16, 2010 Business started: 08/10/2009 in NY Business under new ownership as of: 08/10/2009 Business incorporated 08/10/2009 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
http://www.suffolkcountyny.gov/Departments/consumeraffairs.aspx
Phone Number: (631) 853-4600
consumer.affairs@suffolkcountyny.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bernard Sensale, Chief Executive Officer
Contact Information
Principal: Mr. Bernard Sensale, Chief Executive Officer
Business Category

FURNITURE-OUTDOOR

Alternate Business Names
Furniture Concepts LLC

Customer Review Rating plus BBB Rating Summary

Fortunoff Backyard Store has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1225 Franklin Avenue
    Ste. 200

    Garden City, NY 11530 (516) 280-8760

  • 1504 Old Country Road

    Westbury, NY 11590 (516) 832-8700

  • 1995 Nesconset Highway

    Lake Grove, NY 11755 (631) 265-8900

  • 610 Route 110

    Melville, NY 11747 (631) 393-6659

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/20/2016 Problems with Product/Service | Complaint Details Unavailable
6/23/2016 Billing/Collection Issues | Read Complaint Details
3/30/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: A product purchased was still under warranty and discontinued from the store. They were rude and unprofessional when responding when trying to order replacement parts since they would not replace under warrantee with weather related issues. The person informed us we were better to rip it on purpose then say it was weather related. The office contacted us and was rude and unhelpful, uncaring of returning business.

Desired Settlement: We would like a refund or credit to a new gazeebo with irreplaceable parts

Business Response:

We spoke to the customer and were able to come to an amicable resolution.  The damage the customer was referring to was weather related damages, which is not covered under the manufacturer warranty.  In the interest of good customer service we are giving the customer full credit of $1881.64 toward reselecting a new gazebo.  We will pick up the damaged gazebo when the new one is delivered.  

10/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I got an ad on ******** (which specifically noted that it was a sponsored ad) for 25% off everything in the store and they would not honor it in store.

Desired Settlement: I spent quite a bit of money on items that were not on sale 2 days before, but they would not honor their ad. They said there were exclusions. I have a photo from my iPhone of the advertisement. It very clearly says the ad is sponsored by Fortunoff and that it includes everything in store. No obvious exclusions. Not even an asterisk

Business Response: We asked the customer to send us a copy of the ******** ad, which they did.  There was a typo on the ad, it should have stated "select outdoor furniture sets".  Since this verbiage was omiitted from the ad, we honored the promotion and gave the cusotmer 25% off the purchase price of the outdoor cover. The refund was processed on 9/**/15.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  They absolutely did the right thing and honored the ad.

Sincerely,

**** *****



 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Fortunoff Backyard Store
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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