BBB Accredited Business since

Paragon Uniform & Apparel, Inc.

Phone: (888) 577-2760 Fax: (914) 861-6007 65 Court St Ste 42, White Plains, NY 10601 http://www.finetuxedos.com View Additional Web Addresses


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Description

This firm is a retailer of formal wear.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Paragon Uniform & Apparel, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Paragon Uniform & Apparel, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Paragon Uniform & Apparel, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 25, 2005 Business started: 01/01/2003 in NY
Type of Entity

Corporation

Business Management
Mr. Harris Reinhardt, Owner
Contact Information
Principal: Mr. Harris Reinhardt, Owner
Business Category

FORMAL WEAR CLOTHING-RETAIL


Customer Review Rating plus BBB Rating Summary

Paragon Uniform & Apparel, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 65 Court St Ste 42

    White Plains, NY 10601

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I attempted to return a tuxedo shirt that I ordered. I received the shirt and tried it on it ran small it was very tight . I attempted to return the product as there was no slip of policy in box. I was advised the shirt could not be returned as it was opened. I asked how was I supposed to know if it fit . She replied I don't know. I don't make rules I'm only a *******. Asked for the owner since ******* stated we are a small company . She couldn't help me since he was on vacation not sure when he would return. No packing slip no warning that if package is open no returns this is a film flam company.

Desired Settlement: All I wanted was to exchange shirt for larger size I was told no I have to buy the bigger shirt. But can't be sure that would fit either.

Business Response:

As our policy is stated clearly on our website under "Order/Return Information" ***************************************************** See below.

"What is your return policy?
We will gladly accept the return or exchange of any unworn, unaltered garment with tags intact within 30 days of purchase. Tuxedo shirts and socks are the only items that cannot be returned or exchanged once removed from original packaging. All other merchandise MUST be returned in its original carton, including all packing materials. Shoes must be returned in new condition AND original shoebox for credit. Shipping charges are non-refundable."

We only ship prepackaged, pre-pinned shirts that once they are removed from the packaging they cannot be sold again as new.

In order to accommodate *** *********, we can only offer an exchange which would be a final sale. *** ********* can contact us for the return information if she so desires.

Regards,
****** ** ******* ******* * *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Paragon Uniform & Apparel, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart