This Business is not BBB accredited
Ponderosa Fence Enterprises, Inc.
Phone: (516) 433-9471 Fax: (516) 931-9647 110 Stewart Avenue, Hicksville, NY 11801
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ponderosa Fence Enterprises, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Nassau County Office Of Consumer Affairs
200 County Seat Drive, , Mineola NY 11501
Phone Number: (516) 571-2600
Business ManagementMrs. Catherine Gennett, Owner
THIS LOCATION IS NOT BBB ACCREDITED
110 Stewart Avenue
Hicksville, NY 11801 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I hired Ponderosa Fence to install a new fence around my backyard property as my other fence was destroyed by Sandy. The work was completed on December **, 2012 for a total cost of $2700 (#1 grade 3/4 spruce). The price was negotiated from $2900 to $2700 with **** (salesman). In the beginning of May, I notice some of the pickets and support rails were splitting and that one gate needed to be adjusted. I called **** in the middle of May and he told me he would stop by and take a look. He called me a few weeks later and told me he stopped by saw everything I stated and also noticed that the other gate's post where the latch was attached was splitting and that needed to be replaced along with some additional pickets that he saw. Told me it would probably be ***** doing the repair work and I should hear back from him in regards to setting up a repair date but to give him a few weeks as they were going into their summer busy season. After not hearing anything by end of June, I called back beginning of July and asked for ****. ***** answered the phone and told me **** was not in the office he was out on a job. I explained everything to him but he stated that **** did not tell him anything about this and that he would need to speak to **** but that he would be back to me. I called back again on July **** spoke with ***** who told me to give him two weeks as most of the guys were working on a union job. I called back again on August **** after not hearing anything spoke to ***** again and was told I was scheduled for some time the week of August ****. I asked if he could give me the exact date so I could be home and he told me I did not need to be home. So here it is now August **** no one has shown up and I have not heard back from anyone. I left another message on Friday, August **** on ****'s phone and told them they have left me no choice but to contact the Better Business Bureau.
Desired Settlement: I would like to get this fence repaired. The fence is not even a year old yet and it should not be looking like this. Any help in getting this matter resolved would greatly be appreciated. I would like all defective pieces of this fence replaced (splitting pickets, gate that needs to be adjusted and the other gate's support post which is split).
Dear *** ******: