This Business is not BBB accredited

Ponderosa Fence Enterprises, Inc.

Phone: (516) 433-9471 Fax: (516) 931-9647 110 Stewart Avenue, Hicksville, NY 11801

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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ponderosa Fence Enterprises, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ponderosa Fence Enterprises, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 1976 Business started: 01/01/1974
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Nassau County Office Of Consumer Affairs
200 County Seat Drive, , Mineola NY 11501
Phone Number: (516) 571-2600

Business Management
Mrs. Catherine Gennett, Owner
Contact Information
Principal: Mrs. Catherine Gennett, Owner
Business Category


Additional Locations


    110 Stewart Avenue

    Hicksville, NY 11801


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Complaint Detail(s)

9/25/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I hired Ponderosa Fence to install a new fence around my backyard property as my other fence was destroyed by Sandy. The work was completed on December **, 2012 for a total cost of $2700 (#1 grade 3/4 spruce). The price was negotiated from $2900 to $2700 with **** (salesman). In the beginning of May, I notice some of the pickets and support rails were splitting and that one gate needed to be adjusted. I called **** in the middle of May and he told me he would stop by and take a look. He called me a few weeks later and told me he stopped by saw everything I stated and also noticed that the other gate's post where the latch was attached was splitting and that needed to be replaced along with some additional pickets that he saw. Told me it would probably be ***** doing the repair work and I should hear back from him in regards to setting up a repair date but to give him a few weeks as they were going into their summer busy season. After not hearing anything by end of June, I called back beginning of July and asked for ****. ***** answered the phone and told me **** was not in the office he was out on a job. I explained everything to him but he stated that **** did not tell him anything about this and that he would need to speak to **** but that he would be back to me. I called back again on July **** spoke with ***** who told me to give him two weeks as most of the guys were working on a union job. I called back again on August **** after not hearing anything spoke to ***** again and was told I was scheduled for some time the week of August ****. I asked if he could give me the exact date so I could be home and he told me I did not need to be home. So here it is now August **** no one has shown up and I have not heard back from anyone. I left another message on Friday, August **** on ****'s phone and told them they have left me no choice but to contact the Better Business Bureau.

Desired Settlement: I would like to get this fence repaired. The fence is not even a year old yet and it should not be looking like this. Any help in getting this matter resolved would greatly be appreciated. I would like all defective pieces of this fence replaced (splitting pickets, gate that needs to be adjusted and the other gate's support post which is split).

Business Response: Dear *** ******:
Customer's fence was corrected prior to our receiving your initial letter of complaint.

We spoke to the customer, and she agreed to remove the complaint from our Better Business file.