BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This firm provides fence installation and repair services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cosmos Fence Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cosmos Fence Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cosmos Fence Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1991 Business started: 01/01/1981 in NY Business incorporated 01/01/1973 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Affairs - NYC
42 Broadway, , New York NY 10004
http://www.nyc.gov/html/dca/html/home/home.shtml
Phone Number: (212) 639-9675

Nassau County Office Of Consumer Affairs
200 County Seat Drive, , Mineola NY 11501
http://www.nassaucountyny.gov/agencies/oca/index.html
Phone Number: (516) 571-2600

Type of Entity

Corporation

Business Management
Mr. John Cosmos, Manager Mr. Luis Peggion, President
Contact Information
Principal: Mr. John Cosmos, Manager
Principal: Mr. Luis Peggion, President
Business Category

FENCES


Additional Locations

  • 140-02 Rockaway Blvd.

    Jamaica, NY 11436

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/31/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On June **, 2013, Cosmos Fence installed a new iron railing on our porch. When hired to do the work they said that they would take the rust marks off the concrete--which they did not do. (They also broke some of the concrete that the old railing was anchored to.) I have called numerous times to talk with them to ask them to come finish the job as agreed--but they have not had the courtesy to return my call.

Desired Settlement: I'd like the company to keep their word regarding removing the rust stains on the porch, and repair any damage to the porch caused by them during the installation of the railing.

Business Response: **** ******** *** ***** ** *** ***** ** *****
The dispute with the consumer was resolved. Problem was fixed. Consumer was happy with result.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved. The company did indeed come to finish the job. Thank you! The only thing I would add is that I found the work in general to be a little sloppy. Otherwise the installation was satisfactory.

Sincerely,

***** ******