BBB Accredited Business since

Cedar Fence Co.

Phone: (631) 423-5959 Fax: (631) 423-5990 144 East Main Street, Huntington, NY 11743 http://www.cedarfenceny.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cedar Fence Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cedar Fence Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cedar Fence Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 18, 2009 Business started: 04/11/1991 in NY Business incorporated 04/11/1991 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
http://www.suffolkcountyny.gov/Departments/consumeraffairs.aspx
Phone Number: (631) 853-4600
consumer.affairs@suffolkcountyny.gov

Type of Entity

Corporation

Contact Information
Principal: Ms. Caren Shea, President
Business Category

FENCES


Additional Locations

  • 144 East Main Street

    Huntington, NY 11743

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/18/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We contracted Cedar Fence to complete a fence around our backyard in Aug **, 2012. The fence is still not completed. It is quite a basic job and very little explaination as to why we have bee de-prioritized and no reson why the job cannot be completed. Over 20 requests for the job to be completed have been logged. Still not resolved.

Desired Settlement: complete the job with a 30 percent discount by May * or we will contract it out to someone else and Cedar forfeit the remainder due.

Business Response:                 ** ***** ******,
             This letter is in response to a complaint by ******* ******, * ******* *** **** ****** ******, filed in May of this year.
                    The fence job at * ******* has since been completed and we have been paid in full, less $ 600.00 taken off for the delay of
                                installation. As explained to the customer, the install was delayed for several reasons, including Super Storm Sandy, Materials being damaged from manufacturer
                        and job being put on hold by the customer for landscaping purposes.  After all these things happened, there was a delay, which I have apologized to the
                                customers for, therefore , reduced their final payment by $600.00.
                                In the end, we do apologize for the delay, however, the job is complete and done to the customers satisfaction.
                 Any questions, I can be reached at :  Office : 
###-###-#### or cell ###-###-####
                                Thank You,
                                ****** ****      
 
 
 
Cedar Fence
*** **** **** ****** *********** ** *****
###-###-####
************************
###-###-#### *****
 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Cedar Fence Co.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)