BBB Business Review

Text Sizesmallmediumlarge

Consumer Complaints

This Business is not BBB Accredited

Global Warranty Group, LLC

(631) 750-0300

Customer Complaints Summary

766 complaints closed with BBB in last 3 years | 402 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 23
Delivery Issues 115
Guarantee/Warranty Issues 217
Problems with Product/Service 390
Total Closed Complaints 766

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning consumers who purchased an extended warranty/protection plan for their mobile phones from Global Warranty Group (GWG). Many consumers are telling BBB that they filed a claim for a broken or lost phone with GWG. But after paying the deductible, these consumers allege that GWG told them that the phone they want is out of stock; however, they are informed that they will be sent a check to cover the cost of a new phone. Numerous consumers that filed claims with GWG report that they never received a check or a replacement phone from the company. Multiple consumers are also telling BBB that they are encountering difficulty in getting a response from the company about the status of their claim. 



Industry Comparison | Chart

EXTENDED WARRANTY CONTRACT SERVICE COMPANIES, MOBILE TELEPHONE EQUIPMENT & SUPPLIES, APPLIANCES-SMALL-SERVICE & REPAIR

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.