BBB Business Review
This Business is not BBB accredited
Phone: (631) 750-0300 Fax: (631) 750-9617 500 Middle Country Road, St. James , NY 11780
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business is not currently rated. BBB has recently received numerous complaints against this business, and will issue a rating after it has fully evaluated them.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||260|
|Total Closed Complaints||518|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning consumers who purchased an extended warranty/protection plan for their mobile phones from Global Warranty Group (GWG). Many consumers are telling BBB that they filed a claim for a broken or lost phone with GWG. But after paying the deductible, these consumers allege that GWG told them that the phone they want is out of stock; however, they are informed that they will be sent a check to cover the cost of a new phone. Numerous consumers that filed claims with GWG report that they never received a check or a replacement phone from the company. Multiple consumers are also telling BBB that they are encountering difficulty in getting a response from the company about the status of their claim.
Type of Entity
Limited Liability Company (LLC)
EXTENDED WARRANTY CONTRACT SERVICE COMPANIES MOBILE TELEPHONE EQUIPMENT & SUPPLIES APPLIANCES-SMALL-SERVICE & REPAIR