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In Metropolitan New York, Long Island, and the Mid-Hudson Region

This Business is not BBB accredited

The Camera Box Inc.

Phone: (718) 387-0069 Fax: (718) 486-6308 View Additional Phone Numbers 315 Rutledge Street, Brooklyn , NY 11211 http://www.thecamerabox.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Camera Box Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

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BBB file opened: November 17, 2006 Business started: 01/01/2000 in NY Business incorporated: 06/30/2004 in NY
Type of Entity

Corporation

Contact Information
Customer Contact: Mr. Simon Wasserman, Manager
Business Category

ELECTRONIC EQUIPMENT & SUPPLIES-DEALERS PHOTOGRAPHIC EQUIPMENT & SUPPLIES-RETAIL


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    315 Rutledge Street

    Brooklyn , NY 11211

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  • Advertising or Sales
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Additional Phone Numbers

  • (888) 504-1271(Phone)
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Complaint Detail(s)

9/10/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased the Panasonic model #DMC-TZ30. Upon receiving the camera today, I was trying to purchase a backup battery for the camera. The battery is nowhere to be found at any local store or website. I thought this was odd. I called Panasonic support number and they told me that you cannot find a comparible battery because it is a UNITED KINGDOM model camera. They asked me where I purchased it. I said BROOKLYN, NY. Nowhere on the camera advertisement did it say the camera was a UK model. Had I known that I would not have purchased it. I have read the warranty paper and the warranty will not be honored because it was not purchased in a European country!

Desired Settlement: I do not want to have to pay for shipping it back which is a stipulation on the website. I would lkie a full refund and for shipping it back.Thank you.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ********



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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