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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Phone: (718) 504-7355 Fax: (718) 449-2343 140 58th Street  Building A, Suite 7K, Brooklyn , NY 11220

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This firm is an electronic commerce company specializing in laptops.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 9 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 2
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 20, 2006 Business started: 04/01/2006 in NY Business incorporated: 01/01/2006 in NY
Type of Entity


Business Management
Alan Cohen, President
Contact Information
Principal: Alan Cohen, President
Business Category


Alternate Business Names
ECom 2000, Inc ECOM Electronics

Additional Locations

  • 140 58th Street  Building A, Suite 7K

    Brooklyn , NY 11220


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

3/15/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Ordered a upg-12v 10ah sealed lead acid replacement agm battery 2-*-2013 . My Credit Card was Charged $44.76 . I Have called four times they put you on hold and get disconnected I Have sent 3 emails with Payment/ Confrimation i still dont have the battery.

Business Response: 03-**-2013
To Whom it may concern:
Please be advised that there is no order in our system for this customer. We have had several email correspondence with the customer and have verified on very occasion that no payment was ever made. We were unable to reach him by phone. From what we gathered, the customer was on the final checkout page of our site but never hit the final submit button. I am including a screenshot that the customer provided to us, saying that it was his receipt but it clearly stats to click the "Place the order" button to commit. I am also including one of our email responses.
If the customer can show us any type of proof from his credit card company that we collected the funds for this, we will gladly look further.
***** ******

2/19/2013 Problems with Product/Service | Complaint Details Unavailable
1/18/2013 Delivery Issues
11/22/2012 Advertising/Sales Issues
6/1/2012 Advertising/Sales Issues
4/23/2012 Problems with Product/Service
3/13/2012 Advertising/Sales Issues
2/9/2012 Guarantee/Warranty Issues
1/13/2012 Guarantee/Warranty Issues