BBB Business Review
BBB Accredited Business since
Phone: (212) 475-1124 Fax: (212) 475-1169 View Additional Phone Numbers 22 West 19th Street, 2nd Floor, New York, NY 10011
BBB Business Reviews may not be reproduced for sales or promotional purposes.
For over 50 years Dale Pro Audio has served the Broadcast, Live Sound, Contracting, and
Studio and Post Production markets with distinction. Dale carries hundreds of the pro audio
industry's top brands, stocks thousands of products, and has world class demo
rooms in our New York City and Jamaica Queens locations.
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A BBB Accredited Business since
BBB has determined that Dale Electronics Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Dale Electronics Corp. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYS Dept of Taxation & Finance - All NYS
W. Averell Harriman State Office Campus, Building 8 Room 438, Albany NY 12227
Phone Number: (800) 462-8100
Type of Entity
Business ManagementMr. Michael Lager, CEO Mr. Tim Brown, Director of E-Commerce Ms. Valerie Lager, Vice President
ELECTRONIC EQUIPMENT & SUPPLIES-DEALERS SOUND SYSTEMS & EQUIPMENT RECORDING STUDIO EQUIPMENT
Products & Services
Dale Electronics Corp. sells the following brand(s): Dale carries hundreds of the pro audio industries' best brands. Our brand list can be viewed here:, http://www.daleproaudio.com/t-brandlist.aspx
Method(s) of PaymentVisa, MasterCard, American Express, Discover, Paypal, Amazon Payments, Bank Wire Transfer, Cash
Refund and Exchange PolicyReturns & ExchangesDale Pro Audio wants you to be satisfied with your purchase.To request a return or exchange, contact us within 14 days of the receipt of your order.You can call us toll free at (888) 462-7828 or (212) 475-1124.
Return Period:14 Days
No Returns on:
SoftwareHeadphonesMedia (tapes, CD's, DVD's, digital memory, batteries, bulbs, etc..)Special OrdersMerchandise described "As Is", "Final Sale", or "No Returns"
International Orders - these sales are considered "Final Sale / "As Is"
Apple Hardware Products (iPad, laptops, desktops and peripherals)Rules and Policies:
No returns are accepted without an RA number. To request an RA, call (888) 462-7828 (toll free) or (212) 475-1124. Email your return request to email@example.com.
Dale does not accept returns after 30 days.
Returns of Free Shipping items will have the freight charge deducted from the return credit.
All products returned must be complete with all original packaging, documentation
(warranty cards, manuals, etc) and accessories. Returned products must be in their original condition with no signs of use or wear. All returns are subject to a restocking fee depending on the condition, date of purchase, and the manufacturer's policy.
Pack the products to be returned in a shipping carton so that the original box does not become marked or damaged. DO NOT WRITE ON THE PRODUCT BOX. Dale is not responsible for personal data or items left in products returned. Refunds on returned items which were paid by credit card or PayPal will be credited to the same account used for the purchase. Refunds for items paid by cash or check will be issued by check. Dale reserves the right to wait up to 14 days for funds to clear before refunding an order paid by check.
Ship pre-approved returns to:
Dale Pro Audio
148-04 95th Avenue
Jamaica, NY 11435