This Business is not BBB accredited
Phone: (845) 566-0917 Fax: (845) 566-0919 195 Forest Rd, Wallkill, NY 12589
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This firm does all types of electrical installations and repairs.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Fetzer Electric LLC include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Fetzer Electric LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Robert Fetzer, Owner
City of Newburgh electrical contractors license 139
THIS LOCATION IS NOT BBB ACCREDITED
195 Forest Rd
Wallkill, NY 12589 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Buyers Remorse -- We called Fetzer Elecric to fix problem with our four kitchen High Hat fixtures. We could not keep a light bulb in one particular fixture as it would cause the other three High Hats in kitchen to go out. The electrician examined that one fixture and replaced it saying he didn't really see anything wrong other than it had one wire that indicated some darkening. We were charged for the new fixture and for his labor to change this fixture. Electrician took over 50 minutes to complete this. However, after three or so uses this newly replaced fixture blew the light blub and also blew the blub in a second fixture. When we notified him of the problem we were told he would charge us on an hourly basis ($110.00)once again to return to fix this same fixture. When pressed for a dollar amount he estimated at least two hours to check wires in all four fixtures. Initially, we needed an electrician to fix problem not just change the fixture -- we could have done that. (Also want to note for the record - On the first visit the electrician charged us $660.00 for the 6 hours he took just to hook up two electric baseboard heaters and a thermostat that replaced the two we had already removed. (6 hours is extremely lengthy for an experienced electrician)
Desired Settlement: Would like to be reimbursed for the amount paid to have a professional fix a problem with the High Hats in our kitchen. The newly replaced High Hat that still doesn't work in addition to a second High Hat that now does not work. Would like to be reimbursed for amount charged for both the one hour labor and the charge for High Hat. One hour labor $110.00 and $15.00 for High Hat.