This business is not BBB accredited.

Fetzer Electric LLC

Phone: (845) 566-0917 Fax: (845) 566-0919 195 Forest Rd, Wallkill, NY 12589 http://fetzerelectric.com/


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Description

This firm does all types of electrical installations and repairs.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Fetzer Electric LLC include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Fetzer Electric LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fetzer Electric LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 20, 2006 Business started: 01/01/1989 in NY
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Fetzer, Owner
Contact Information
Principal: Mr. Robert Fetzer, Owner
Business Category

ELECTRIC CONTRACTORS

Licensing

City of Newburgh electrical contractors license 139


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    195 Forest Rd

    Wallkill, NY 12589

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Buyers Remorse -- We called Fetzer Elecric to fix problem with our four kitchen High Hat fixtures. We could not keep a light bulb in one particular fixture as it would cause the other three High Hats in kitchen to go out. The electrician examined that one fixture and replaced it saying he didn't really see anything wrong other than it had one wire that indicated some darkening. We were charged for the new fixture and for his labor to change this fixture. Electrician took over 50 minutes to complete this. However, after three or so uses this newly replaced fixture blew the light blub and also blew the blub in a second fixture. When we notified him of the problem we were told he would charge us on an hourly basis ($110.00)once again to return to fix this same fixture. When pressed for a dollar amount he estimated at least two hours to check wires in all four fixtures. Initially, we needed an electrician to fix problem not just change the fixture -- we could have done that. (Also want to note for the record - On the first visit the electrician charged us $660.00 for the 6 hours he took just to hook up two electric baseboard heaters and a thermostat that replaced the two we had already removed. (6 hours is extremely lengthy for an experienced electrician)

Desired Settlement: Would like to be reimbursed for the amount paid to have a professional fix a problem with the High Hats in our kitchen. The newly replaced High Hat that still doesn't work in addition to a second High Hat that now does not work. Would like to be reimbursed for amount charged for both the one hour labor and the charge for High Hat. One hour labor $110.00 and $15.00 for High Hat.