BBB Logo

Better Business Bureau ®
Start With Trust®
Metropolitan New York, Long Island, and the Mid-Hudson Region

This Business is not BBB accredited

Fetzer Electric LLC

Phone: (845) 566-0917 Fax: (845) 566-0919 195 Forest Rd, Wallkill, NY 12589 http://fetzerelectric.com/

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This firm does all types of electrical installations and repairs.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Fetzer Electric LLC include:

  • Failure to respond to 1 complaint filed against business

Factors that raised the rating for Fetzer Electric LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

top
BBB file opened: January 20, 2006 Business started: 01/01/1989 in NY
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Fetzer, Owner
Contact Information
Principal: Mr. Robert Fetzer, Owner
Business Category

ELECTRIC CONTRACTORS

Licensing

City of Newburgh electrical contractors license 139


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    195 Forest Rd

    Wallkill, NY 12589

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

5/29/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Buyers Remorse -- We called Fetzer Elecric to fix problem with our four kitchen High Hat fixtures. We could not keep a light bulb in one particular fixture as it would cause the other three High Hats in kitchen to go out. The electrician examined that one fixture and replaced it saying he didn't really see anything wrong other than it had one wire that indicated some darkening. We were charged for the new fixture and for his labor to change this fixture. Electrician took over 50 minutes to complete this. However, after three or so uses this newly replaced fixture blew the light blub and also blew the blub in a second fixture. When we notified him of the problem we were told he would charge us on an hourly basis ($110.00)once again to return to fix this same fixture. When pressed for a dollar amount he estimated at least two hours to check wires in all four fixtures. Initially, we needed an electrician to fix problem not just change the fixture -- we could have done that. (Also want to note for the record - On the first visit the electrician charged us $660.00 for the 6 hours he took just to hook up two electric baseboard heaters and a thermostat that replaced the two we had already removed. (6 hours is extremely lengthy for an experienced electrician)

Desired Settlement: Would like to be reimbursed for the amount paid to have a professional fix a problem with the High Hats in our kitchen. The newly replaced High Hat that still doesn't work in addition to a second High Hat that now does not work. Would like to be reimbursed for amount charged for both the one hour labor and the charge for High Hat. One hour labor $110.00 and $15.00 for High Hat.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.