BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Electron Contracting, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Electron Contracting, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
Phone Number: (631) 853-4600
Type of Entity
Business ManagementMr. Ronald Hoage, President
57 Westchester Drive
Rocky Point, NY 11778 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (631) 664-5171(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Electron installed outside spotlights in the front of our house several months ago. The lights came equipt with motion detection. The were programmed to go on for 5 minutes and then turn off. That never happened. They came on at **** **, and subsequently stayed on all night. Electron removed the timer box and took it with them. They returned once to correct the problem, but the problem persisted. I have no way to turn the lights. Several phone calls resulted in no action by Electron and calls were not returned. The lights remaian on all night.
Desired Settlement: There are several outcomes. 1. Return the $220.00 paid to them. 2. Return the timer box and repair the exposed wiring and sheetrock left as a hole in the wall. 3. Put everything to its previous condition, leaving the spotlights as they are, without benefit of the motion detection feature. 4. Refund the difference between the cost of normal spotlights and that with motion detection.
Business Response: We first went to ** *****'s home to install a new motion light outside. He then called and stated that it was not operating properly. We made a second visit to replace the new motion light with another new one just to be sure there was no defect. I explained that perhaps the time clock controlling the motion light was interfering with it's proper operation, so ** ***** asked that we "get rid of the time clock" and just use the motion light. My employee returned there, that evening (3rd visit) just to verify that the motion light was turning on: 1 when it was dark out, 2 when someone walked through it's sensor range, and 3 that it would automatically shut off within 2 to 5 minutes. At that point, it was operating properly. *** ***** called, stating that the light was not working properly and they wanted a time clock installed in the original location. She said that if we couldn't get the motion light to work, then disconnect the motion detector and just have the lights controlled by the time clock. We returned on ******, December **** with a NEW time clock, installed it, and disconnected the motion light (4th visit). Upon completion of the work, ** ***** refused to pay any additional labor for this 4th visit and would not pay for the new time clock that we had to supply even though he told us to get rid of the first one. Apparently, before we returned for this 4th visit, ** ***** filed a complaint with BBB and I received notification via **** mail on ********, December ****, the day after our 4th visit.