BBB Accredited Business since
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This buisness offers electrical contractor services.
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A BBB Accredited Business since
BBB has determined that Christopher Jon Electrical, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Christopher Jon Electrical, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYC Department of Buildings - NYC
280 Broadway, 3rd floor, , New York NY 10007
Phone Number: (212) 566-5000
Type of Entity
Business ManagementMr. Christopher Paccione, President
108 Frost St
Brooklyn, NY 11211 Directions
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Additional Phone Numbers
- (516) 498-8889(Phone)
- (718) 389-9898(Phone)
- (516) 498-8801 (Fax)
- (516) 498-8801 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I invited Christopher Jon Electric to bid on the close-out of four objections that had been filed against my building by the NYC Dept. of Buildings. They issued an estimate that was vague and talked about performing further investigations to see if additional work was needed, which I was concerned they would use to try to jack up the contract price partway through, but I insisted repeatedly by phone, email and in person that any contract be all inclusive as to the close-out of the existing objections. I confirmed this in email stating, "I want some assurance that I won't have to pay in full until the objections have been fully closed out with DOB", and they confirmed in response, "We will not charge you full price until the work is complete... We can charge you for half and then when the job is complete (D.O.B and all, we will charge you the other half." Christopher Jon and one of his technicians, ******, met me in the basement before work began and confirmed that the quoted price would include close-out of all existing objections, but they could not guarantee that DOB would not issue new and unrelated objections. They stated that if I made an initial payment under the contract of $900, they would begin by searching for all possible issues that DOB could raise, and it would be optional for me whether to address any issues they found unrelated to the objections, but that they would definitely get at least the existing objections closed out for the agreed contract price. I issued them a check for $900, they performed an investigation, and then offered me a contract proposal of more than double the agreed contract price. I stated that I didn't want any extra work done, I just wanted the existing objections closed out, and then Christopher Jon denied that he had ever agreed to close out the existing objections. However, I have emails confirming this, and I am 100% sure that he confirmed this twice verbally in addition to the written confirmation.
Desired Settlement: I want Christopher Jon Electric to close out the existing objections for the agreed contract price.
My responses will be in "quotes" next to the exact verbiage of ** ********** complaint. I am including both the original quote and the second estimate for official proof to my statements below.
Please review all pages to observe the Not Included section of the estimate to provide clarity of the detail of the estimate to Prevent "hidden" charges.
Better Business Bureau:
My reply to CJE's statement is provided in brackets, after CJE's responses in quotes:
invited Christopher Jon Electric to bid on the close-out of four
objections that had been filed against my building by the NYC Dept.
of Buildings. "As per ****** he had contacted several
electricians and recieving only three responses, electrician #1 did
not provide a bid, electrician #2 gave an approximate number of the
total cost not an actual bid, and Christopher Jon Electrical gave a
detailed bid IN WRITING with pricing next to each item."
[REPLY: The "estimate" attached by *********** **** Electric was not the final contract. The final contract was marked up and left in his office with notations confirming that it would cover close-out of all objections with DOB, with half of the payment to be released only after all objections were removed. This was further confirmed in email by CJE. CJE performed an inspection of the premises prior to issuing its initial estimate and had an adequate opportunity to discover any issues that DOB would be likely to raise upon re-inspection. *********** **** personally assured me that the $900 would count toward the total contract price and that he would assure close out of the existing objections, but that he could not assure that DOB would not raise new objections until performing a more detailed review of the premises. He also assured me that all panels and breakers would be labeled as part of the $900, which never happened. As for *********** ****'s allegation that I "screamed" and "grew violent", this is simply absurd. While I verbally disagreed with him, I certainly never "screamed", acted violent, or threatened violence in any manner. I merely insisted that if he would not honor his contract, I would be forced to bring a legal action. I even went so far as to attempt to resolve the dispute through the BBB mediation process prior to moving forward with a legal action to give CJE an opportunity to right the wrong without incurring substantial legal expenses.]
[REPLY: We had a written agreement that he would remove all objections for the price of his initial estimate. The further investigation was to determine if there was any other work that was recommended and might prove necessary to avoid any new DOB objections. However, after accepting the $900 pursuant to our original contract, CJE issued a new estimate demanding more than twice as much money as originally provided in the contract to assure close out of the existing objections]
[REPLY: There were two more pages to the second estimate that CJE provided. The $2340 was for work that he thought/hoped might be sufficient to obtain close-out of the objections, but he retracted his assurance that he would get the existing objections removed for the originally agreed price. In order to assure close out, he stated that I would have to agree to all the work in the second estimate, which was more than $5,000.]
[Reply: the second estimate was contrary to our original agreement that he would remove all the existing objections for the agreed price.]
However, I have emails confirming this, and I am 100% sure that he confirmed this twice verbally in addition to the written confirmation. "I would like to see an email from myself, ***** ******** (owner), that stated anything other than what I have stated above."
[Reply: If Christopher Jon's employee, who furnished me the
original estimate, was not authorized to make representations or
agreements on CJE's behalf, she should not have been doing so.
However, I reasonably relied upon her written representation in entering into
the contract, and that email formed a part of our agreement and was
verbally confirmed by *********** *** himself. His employee who authored the email had
actual, implied and/or apparent authority to make that contractual commitment,
and CJE is legally bound by it.]
[Reply: In addition to the documents CJE uploaded, he also issued
a "101% Satisfaction Guarantee", a copy of which is
attached, stating "If you are not 101% satisfied with the
services provided by *********** **** Electrical Inc. We will refund
you all of your monies." I am not 101% satisfied. I am 0%
satisfied. I either want my money back or I want CJE to honor the
original contract by closing out the objections]
My company has served over 10,000 residential customers in the last 16 years. This is the FIRST customer that has chosen to smear my companies reputation so he can recieve a FREE service. I am going to refund the 900 dollars to
avoid further smearing of my reputation and prevent future customers from recieving OUTSTANDING service from my employees. I truly hope that ****** finds an electrician that can solve his electrical violations especially being that
he has recieved all the violations that have to be fixed from my company for FREE. For those that read this, I can only hope that you will due your due diligence and check out all the positive reviews we have on customer lobby. Our
company is one of high ideals, values and we take customer service very seriously. It can be a shame when one person can attempt to ruin and smear that reputation because they want a Free service. ***** ********, Owner
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved