This business is not BBB accredited.
Brite Spark Electrical Contracting
Phone: (631) 742-9978 290 Maple Avenue, Smithtown, NY 11787
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On 3/10/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Brite Spark Electrical Contracting include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Brite Spark Electrical Contracting include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
Phone Number: (631) 853-4600
Type of Entity
THIS LOCATION IS NOT BBB ACCREDITED
290 Maple Avenue
Smithtown, NY 11787 (631) 742-9978 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Brite Spark was hired to install new electric meter and new electric service panel. He did the install but it was not done to industry standards. It failed an independent inspection. Additionally, he was to return to finish the job, as stated on the receipt, but always had an excuse why he couldn't return or stated a specific time he'd return but would be a no show.
Desired Settlement: For Brite Spark to come back to complete the work to industry standards (the current National Electrical Code) Specifically: 1. The system is not properly grounded. The service panel needs to connected to two grounding rods. 2. Replace the 15 amp GFCI breaker- Brite Spark installed a used GFCI breaker, and other used breakers- but wrote all new breakers on the receipt.. The used GFCI breaker is defective, it constantly trips and is difficult to reset. 3. Replace the 50amp breaker with a 40amp breaker. Brite Spark installed a 50amp breaker on a wire that can only safely carry a 40amp load. 4. On Install a grounding bridge attached to the grounding wire for utilities to hook up to. This is according to the NEC code. 5. Install a cover/conduit body where the main wire enters the house from the electric meterbox. Brite Spark left it open. On the receipt, Brite Spark stated he would return in two days to finish the job but never did. He did not forget to cash my check though. If this is not resolved through the BBB in a timely manner, to the National Electrical Code and to pass an independent electrical inspection, my next step is to have another electrician finish the job. I will also initiate a Smalls Claims Action against Brite Spark for the cost of the second electrician and the re-inspection fee.
|5/30/2014||Problems with Product/Service | Complaint Details Unavailable|