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In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Health Street

Phone: (888) 378-2499 Fax: (888) 977-9409 2417 Third Avene, Suite 813, Bronx, NY 10451 View Additional Email Addresses http://www.health-street.net/

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Health Street meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Health Street include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

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BBB file opened: January 22, 2013 Business started: 09/01/1994 in NY Business incorporated: 08/31/1994 in NY
Type of Entity

Corporation

Contact Information
Principal: Mr. Jared Rosenthal, President
Business Category

DRUG & ALCOHOL SCREENING & TESTING DNA TESTING PATERNITY TESTS & SERVICES

Alternate Business Names
Sansei Inc.

Additional Locations

  • 2417 Third Avene, Suite 813

    Bronx, NY 10451 (888) 378-2499

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

2/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On Jan **2014 I made an appointment with health Street to conduct a DNA paternity test. Total cost of the test I was quoted was $350. They told me a local office that could collect the DNA sample and made me an appointment for the following morning.. At that time they requested half of the price of the test. They offered financing for the remainder ($175). I told them I would pay the next day before I took the test. Shortly after hanging up the phone I received several emails from Health Street. One involved their policies etc. I clicked on it and informed me that by using their web site I agreed that any unused balance would only be available as a lifetime credit. This after I had already paid. The following day my son (an adult) and I decided not to take the test. I was already feeling as if Health Street was being somewhat dishonest by having me pay then telling me there was no refund. So basically I paid $175 for a missed doctors office appointment. Then today it got worse. Without my permission on January **, 2014 Health Street then ran my credit card again for another $175. I assume they felt they were justified because the total cost of the test I never took was $350. So now I have paid $350 for a test I have never taken. Other than my complaint here I intend to inform my bank that the second charge was without my permission and I am contesting the charge. Informing me of their "non refund" policy after I made the initial payment seems like pretty shady business practices. But charging my card a second time is unacceptable.

Desired Settlement: My money back

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ***********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
******************


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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