BBB Logo

Better Business Bureau ®
Start With Trust®
In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Health Street

Phone: (888) 378-2499 Fax: (888) 977-9409 2417 Third Avene, Suite 813, Bronx, NY 10451 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Health Street meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Health Street include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

BBB file opened: January 22, 2013 Business started: 09/01/1994 in NY Business incorporated: 08/31/1994 in NY
Type of Entity


Contact Information
Principal: Mr. Jared Rosenthal, President
Business Category


Alternate Business Names
Sansei Inc.

Additional Locations

  • 2417 Third Avene, Suite 813

    Bronx, NY 10451 (888) 378-2499

  • 1

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

2/12/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: On Jan **2014 I made an appointment with health Street to conduct a DNA paternity test. Total cost of the test I was quoted was $350. They told me a local office that could collect the DNA sample and made me an appointment for the following morning.. At that time they requested half of the price of the test. They offered financing for the remainder ($175). I told them I would pay the next day before I took the test. Shortly after hanging up the phone I received several emails from Health Street. One involved their policies etc. I clicked on it and informed me that by using their web site I agreed that any unused balance would only be available as a lifetime credit. This after I had already paid. The following day my son (an adult) and I decided not to take the test. I was already feeling as if Health Street was being somewhat dishonest by having me pay then telling me there was no refund. So basically I paid $175 for a missed doctors office appointment. Then today it got worse. Without my permission on January **, 2014 Health Street then ran my credit card again for another $175. I assume they felt they were justified because the total cost of the test I never took was $350. So now I have paid $350 for a test I have never taken. Other than my complaint here I intend to inform my bank that the second charge was without my permission and I am contesting the charge. Informing me of their "non refund" policy after I made the initial payment seems like pretty shady business practices. But charging my card a second time is unacceptable.

Desired Settlement: My money back

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ***********, and find that this resolution is satisfactory to me and the matter has been resolved.



BBB's Final Determination: Consumer accepted resolution offered by the business.