BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Health Street meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Health Street include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
DRUG & ALCOHOL SCREENING & TESTING DNA TESTING PATERNITY TESTS & SERVICES
Alternate Business NamesSansei Inc.
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: On Jan **2014 I made an appointment with health Street to conduct a DNA paternity test. Total cost of the test I was quoted was $350. They told me a local office that could collect the DNA sample and made me an appointment for the following morning.. At that time they requested half of the price of the test. They offered financing for the remainder ($175). I told them I would pay the next day before I took the test. Shortly after hanging up the phone I received several emails from Health Street. One involved their policies etc. I clicked on it and informed me that by using their web site I agreed that any unused balance would only be available as a lifetime credit. This after I had already paid. The following day my son (an adult) and I decided not to take the test. I was already feeling as if Health Street was being somewhat dishonest by having me pay then telling me there was no refund. So basically I paid $175 for a missed doctors office appointment. Then today it got worse. Without my permission on January **, 2014 Health Street then ran my credit card again for another $175. I assume they felt they were justified because the total cost of the test I never took was $350. So now I have paid $350 for a test I have never taken. Other than my complaint here I intend to inform my bank that the second charge was without my permission and I am contesting the charge. Informing me of their "non refund" policy after I made the initial payment seems like pretty shady business practices. But charging my card a second time is unacceptable.
Desired Settlement: My money back
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.