BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

Cheap & Fast Divorce

(877) 379-6589

Customer Complaints Summary

47 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 11
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 47

Additional Complaint Information

BBB files indicate a pattern of complaints concerning the business practices and customer service of Cheap & Fast Divorce. Consumers are telling BBB that the business is requesting credit card information during the introductory/initial contact interview, and several of those that decided not to use the company's services have relayed that their cards were charged anyway. These consumers allege that they encountered difficulty and frustration in dealing with company representative to pursue a refund. In addition, many consumers that did use the company’s services say they have experienced delays in receiving the correct documents and were offered little or no guidance about how to file forms with the appropriate authority.

BBB contacted this company and requested a response concerning the aforementioned concerns. As of April 16, 2013, the business responded to BBB, but did not acknowledge any underlying issues that needed improvement, or offer a strategy to reduce the types of concerns BBB had brought to their attention.




Complaint Breakdown by Resolution About Complaint Details

Complaint Resolution Log (47)

View Complaints Summary by Resolution Pie Chart on Cheap & Fast Divorce

Industry Comparison | Chart

DIVORCE ASSISTANCE

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.