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In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

New York Cruise Lines

View Additional Phone Numbers Pier 83 at West 42nd Street, New York, NY 10036 View Additional Web Addresses

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This company provides sightseeing tours and offers catering services aboard its boats.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that New York Cruise Lines meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for New York Cruise Lines include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 7

Additional Information

BBB file opened: May 31, 2000 Business started: 01/01/1945 in NY Business incorporated: 01/01/1945 in NY
Type of Entity


Business Management
Mr. Gus Markou, President Ms. Stephanie Moran Mr. Frenando Vazquez, Ticket Office Manager
Contact Information
Customer Contact: Mr. Gus Markou, President
Business Category


Alternate Business Names
Circle Line Sight Seeing Yachts, Inc. Seaport Liberty Cruise Line Seaport Liberty Cruises World Yacht Cruises

Additional Locations

  • Pier 83 at West 42nd Street

    New York, NY 10036

  • 1

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Professional AffiliationsX

Types of Complaints Handled by BBB

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BBB Complaint Process

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Additional Phone Numbers

  • (212) 563-3200(Phone)
  • (212) 630-8100(Phone)
  • (212) 630-8112(Phone)
  • (212) 630-8113(Phone)
  • (212) 563-3347 (Fax)
  • (212) 631-0569 (Fax)

Additional Web Addresses

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Complaint Detail(s)

8/15/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My wife and I attended the Circleline 4th of July Pier Party. The tickets indicated that in addition to admittance to the party we would be entitled to a free Circleline cruise at a later date. When we checked in to the party and received out bracelets, I inquired about the free cruise and was told we would be given information inside. No one inside provided any information and no one was available after the fireworks. After several e-mails and voice messages to Circle-Line, they have indicated they will not honor this advertised and paid for service.

Desired Settlement: Circleline should provide 2 free cruises as agreed or refund an equivlent amount.

Business Response: Dear *** ***** 

I am in receipt of your letter regarding ID# ******* referencing a cruise that took place on the Circle Line on July *, 2013, whereas one of our customers did not receive two (2) complimentary tickets as was advertised.

This was clearly an oversight on the part of the ticket agent.  Please note that the customer has been sent two (2) complimentary cruise tickets as indicated in the advertisement.

As always, thank you for the work you do to ensure public satisfaction.


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/8/2012 Problems with Product/Service
5/31/2012 Advertising/Sales Issues
2/16/2012 Problems with Product/Service
1/20/2012 Delivery Issues
11/16/2011 Advertising/Sales Issues
7/28/2011 Advertising/Sales Issues