Business ProfileforNational Bankcard, Inc.

Deceptive Employees become combative over misleading marketing. They advertise a 0% fee and then when you apply it changes it to 0% effective fee by just charging the customer the fee but only if you set it up properly in the app. The fee is 1% higher than typical rates. They hide this in one line of long contracts. Before signing on we Placed several phone calls between 3 different Employees that guaranteed us that there is NO fees charged besides the $5 monthly fee. After signing on and processing first payment, amount was shorted 4% in my account. When calling to inquire about missing funds I was quickly transferred from national bank card to a third party processing center who Literally laughed at me when I asked why I was charged the 4%. They said there is no such thing as zero fees. Someone must pay these fees.always. I was told nothing can be done to reclaim the almost $100 in fees. They have nothing to do with what National Bank Card is telling customers. This whole situation wasted so much time and money. I have been told they will refund my first $5 fee, but yet to see the refund. I recommend staying away from National Bank Card and do not trust anyone who works for them when trying to sign an account, as they are VERY misleading and will argue all possible reasons when trying to cancel.

We apologize for the experience this merchant had with our services. We refunded this merchant $105 to credit back their fees. From the notes it looks like this merchant turned off the toggle switch by accident that passes on the 4% fee for the Cash Discount feature, so the fee was passed onto the merchant instead of their customer. We apologize for the poor experience this merchant had with our service and we will learn from it.