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In Metropolitan New York, Long Island, and the Mid-Hudson Region

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Description

Avon Products is a diversified multi-national corporation which manufactures and markets cosmetics, fragrances, and fashion jewelery which are sold by Avon Representatives. Avon's only subsidiary is Giorgio of Beverly Hills.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Avon Products, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Avon Products, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 241 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

241 complaints closed with BBB in last 3 years | 65 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 60
Delivery Issues 26
Guarantee/Warranty Issues 4
Problems with Product/Service 131
Total Closed Complaints 241

Additional Information

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BBB file opened: January 10, 2000 Business started: 01/01/1886
Type of Entity

Corporation

Business Management
Ms. Sherilyn S. McCoy, Chief Executive Officer
Contact Information
Principal: Ms. Sherilyn S. McCoy, Chief Executive Officer
Business Category

COSMETICS-WHOLESALE & MANUFACTURERS


Additional Locations

  • 1251 Ave of the Americas-5th

    New York, NY 10020

  • 1345 Avenue of the Americas

    New York, NY 10105

  • 1345 Avenue of the Americas

    New York, NY 10105

  • THIS LOCATION IS NOT BBB ACCREDITED

    175 Progress Place

    Springdale, OH 45246

  • 777 Third Avenue

    New York, NY 10017 (212) 282-7000

  • 1
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 500-2866(Phone)
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Additional Web Addresses

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Complaint Detail(s)

8/7/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: there was a purchase of a necklance & charms to go on the necklace. the nectlace within 5 months tarnished & looks horrible. I have complained to my rep. She has tried to replace it & she can not. She & I have called & had no help. I just want my complete money back.

Desired Settlement: Full refund of purchase

Business Response: To Whom It May Concern,


We spoke with the complainant to advise her current Representative is able to assist her with credit or replacement for the item she wishes to return. In addition we sent her directions of how to return the product directly to Avon if she prefers. Avon considers this matter resolved.


Avon Products, Inc.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I became an Avon rep last year. Because of being Stalked, harassed and bothered by the ******** *******, I had to change my address to another location to come out from under her since Avon would do nothing about it. I placed two more orders and decided I no longer wanted part of this company. I had some issues with returns being credited and then when I didn't place an order I started getting these $5.00 and $10.00 fee's for a total of $25.00. Then my account closed and I couldn't gain access to get labeling for my next return so I sent it myself via USPS with tracking. They credited it for the ring and shipping which should have left my bill at $26.00, when I went to pay I was told it was back up to over $71.00 which was the original bill. Both women in customer service greatly had the inability to listen, the ****** was rude and claims I owe $71.57, again, the original price of my bill even though they claim they credited all late fees and shipping. With that my bill should be just under $26.00. The woman was rude and unreasonable and I feel like Avon gauges for late fees when you can't get a hold of them and use this as an extra way to pad accounts. My upper line agrees this is not the right amount and that the company is very quick to add late fees and other fees with a runaround explanation. I also asked that all correspondence be sent to my main address and they refuse to change it. The constant calls with very long hold times and often very rude reps isn't getting my problem solved. I don't appreciate being talked over and not listened to and told I need to pay the full amount even though they have all the merchandise back.

Desired Settlement: I want the proper refunds for late changes, fees and shipping fee's applied to my account like the woman I spoke with in June told it would be. I want my balance to be the proper $26.00 it is supposed to be.

Business Response: To Whom It May Concern,

We communicated via email with the complainant to resove her balance dispute. We reduces the outstanding balance to $25.00 as requested. Avon consicders this matter resolved.


Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*** *******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Avon has not responded to phone calls,e-mails,representative text messages or in any form. I stopped selling the products due to having minimal support from customer service and was assured that I would be removed from all promotional then I was shippedItems which were not ordered. Which I then returned and the status remained in processing for several weeks and then the company put the bill for the items as a negative on the account stating that they had not been returned. Several attempts to resolve this issue have been made by my side, but I have received no response and only a collection notice for the amount billed with an addition of a late fee since the initial billing

Desired Settlement: I would appreciate the bill being terminated and the collection be cancelled.

Business Response: To Whom It May Concern,

We reversed the charges on the account reducing the account balance to zero. We provided this information to the complainant via voicemail and email as we were unable to reach her. We also provided a call back number in the event she wishes to discuss the issue further. Avon considers this matter closed.


Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My issue with Avon. Billing errors. Shipping errors. SENT ME TO COLLECTIONS because the stated I had a past due account. I received a letter dated April **, 2014 from a collection agency, for past due account with Avon. I had sold Avon for a bit. Got way to frustrated w/ the orders being wrong, would contact to return wrong products that were sent only to get the run around and then not the full amount of what I had to pay to them for their error. Multiple emails/calls of frustration. I stopped ordering from them. too much hassel and not very friendly phone staff. My last order was in Nov. **. I got (suprise suprise) a HUGE order of stuff I didnt order. when I called, they couldnt find my order at all, yet I had it in my hands. They have no record, so, no record of their error. I opted to just pay it. Donate to my mom's church for the giving tree. Someone will enjoy! I also stopped selling. Now. in this letter from the collection agency (very nice) I had to in turn touch base w/ Avon who for some reason had no access to my account. WHAT? Asked for a ********** who was able to dig. he informed me that I had a balance of $29.78 due. From November. really? Ok. I will pay that, BUT the fact that I was sent to collections for $49.78 is insane. He said there were late fees added. I asked why they didnt CONTACT someone to say, Hey. You owe 29.78. Instead of letting it sit there, and increase in dollar amount. He said there SHOULD of (note SHOULD have, but there were not) any emails sent, letters sent, NOTHING. I sumbitted payment to the collection agency so it doesnt affect my credit MORE than it has to. I am VERY peeved that I wasnt notified while fees were being added to my account.

Desired Settlement: I feel since Avon didnt let me know that I had a past due and just letting it compile late fee's, I think they should refund my late fee's that would of been $20.00 Thanks!

Business Response: To Whom It May Concern,


We spoke with the complainant to advise that we send out past due notices once an account reaches 2, 3, 4, 5, 6 and 8 campaigns past due. Complainant states that she didn't receive any of the notices and only received the letter from the collection agency. Confirmed that complainant's account has been paid in full. Avon considers this matter resolved.

Thank you,
Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a former Avon Sales Rep and I am in dire need of some tax documents. I was told my account was placed into collections. I called the collection agency and paid the debt off. Since they are a 3rd party to avon they do no have the tax info that I need. I attempted to call the collections number the customer service rep provided but it is a vm line and no real person comes on the line to assist. I called corporate and they sent me to a vm. I need the tax info asap becasue the comptrollers office is threatning to freez my accounts if I dont file my taxes!

Desired Settlement: I need them to send me my tax information ASAP so I can file my taxes with the state

Business Response: To Whom It May Concern,

We spoke to the complainant to advise what documentation we are able to provide. THe requested information was sent via email. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sell Avon they had a new contact for me. So I contacted with this person they wanted Avon so I ordered the products they wanted it was at least 100.00 worth. When I received the check it was over 1000.00 they wanted me to take my 100.OO out and money gram the rest. Well I figured out it was a scam I contacted Avon they wanted nothing to do with the situation. They sent me elsewhere never wanted to take care of it themselves. I have all emails they sent . Refusing to help they always put u on the back burner. Also you would never receive items you order I always had to call. What a mess. It would have been all the same if I would have cashed that check they would have just pushed me away.

Desired Settlement: I would like a letter stating why they put their employees on back burner why they don't take care of situation themselves because this has not only happened to me but other employees of them.

Business Response: To Whom It May Concern,


Attempts have been made to contact *******, however; we have not been successful.

******* does have our contact information and has been
provided with the policies and procedures below:
 

We have been made aware of emails being sent to
Representatives requesting unusually large orders. The 'Customer' sending the
email, requests the Representative to send the order overseas or across country
and pay with a credit card or money order. The credit cards and money orders
used are either approved or appear to be legitimate but are later found to be
stolen, used without authorization, or copied and scanned. The Representative
is then responsible for the charges. 

Please be aware that Representatives who accept credit
cards over the telephone and/or the internet, without obtaining an imprint of
the credit card, signature of the cardholder, and approval code, will be
charged back for any losses suffered by Avon as the result of the credit card
being stolen. The 'approval code' only verifies that the card is a valid credit
card, not whether or not the person utilizing the card is, in fact, doing so
legally.

 

Additionally, Representatives who accept money orders
from Customers who place unusually large orders, or accept payments from an
infrequent Customer, are subject to money order fraud. If this payment method
is accepted and Avon determines a fraudulent payment has been made, the
Representative will be charged back for any losses suffered as a result of the
fraudulent money order.

 

Also, Representatives are reminded that shipping products
overseas or exporting is a violation of Avon policies.

 

For more information on protecting yourself from fraud,
you may log into **************** and
click ‘Fraud Prevention Info’ under ‘my account’ from the home page.

 

Now, if you have been the victim of fraud, you may send
an email to the following addresses. Please attach a copy of the fraudulent
email, and be sure to include the full, original header because there is
information in the header of an email that technical experts can use to flush
out fraud or abuse.

 

* *******************************
goes to the Anti-Phishing Working Group, an industry association

- ************ **** **
the FTC

 

In addition, if you have been the victim of a counterfeit
check scam, you may report it to the following agencies:

 

- The Federal Trade Commission. You may visit www.ftc.gov or call **************
(###-###-####)

- The U.S. Postal Inspection Service. You may visit ****************************************
or you may call your local post office

- Your local or state consumer protection agencies. You
may visit ************ for a list of state
Attorneys General

Avon considers this matter resolved.

Thank you,

Avon Products, Inc

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I WAS an avon representative for quite a few years. Which of course really only makes me an avon customer since all I did was purchase products from them. I decided to stop selling avon after SEVERAL attempts to notify their call center (for reps) about wrong products being shipped, being billed for items they didn't ship, and having my district manager HARASS AND BULLY me! I had returned a package of 18 items (all of these items were returned under the code "shipped wrong product") it was all within a year of the date. There's a million things wrong with avon as a business but lets get down to it. I shipped 18 products to them to have my money refunded my account then stated that they owed me $105.77 after these returns. (Return RMA#*********) I got the email on March * that the shipment was scanned by the post office and on it's way to the returns center. About 2 days later I got a letter in the mail stating they didn't receive these 18 products so I called the customer service specialist and she said that my package had arrived on March * and they most likely mailed the letter before they received that package and I had the "credit" or amount they owed me of $105.77 on my account and after it was processed it could take up to 30 days to receive my check since I no longer sold avon and closed my account. Time has come and gone and they sent me a letter stating they didn't receive these products and rebilled my closed account for them. They recharged my account 155.73 making me owe them 49.96 and apparently the 18 products I sent them have vanished. I told them if they were not going to refund my money for the products I sent back to them that were paid for then I wanted them to send me the products back because I was not going to pay them and have them keep these 18 products I already paid for previously. To no avail. It has been since March *,2014 that they received my package of 18 products and I have yet to have the products shipped back to me or to have received the $105.77 check for the items.

Desired Settlement: Since it seems as though some how a large "well established business" cannot return my products to me that I paid for I want my money refunded by check (which means clearing my closed avon account as well). I want the check, the account cleared and closed, and for this company (after fixing this problem) to NEVER contact me again. If this is not settled I will be forced to take this issue to court. And I will not only address them keeping the products I paid for and the money they owe me but the harassment and bullying of their employee and my district manager to which I had called customer service about and reported to the divisional manager to NO avail.

Business Response: To Whom It May Concern,

We have removed the chargeback from the account which has left a credit balance of $105.77. Please allow 2-3 weeks for the check to arrive. We have notified the Complainant. Avon considers this matter resolved.

Thank you,
Avon Products, Inc.


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold Avon for approx. 10 yrs and was an A**in Assitant to one ** for 7 years and on occasion for 2 **'s at the same time. I decided to quit selling Avon around March 2013. Before I quit, I had returned a couple of boxes of Avon that myself and some other reps wanted credit for. Avon accepted the returns and credit for those items that did not need to be returned. I then paid the other Reps for their returned items. At this point, Avon claimed a few of the items were not returned. I had to call several times and each time was told that the items were being credited to my account. Needless to say it was not done. So before I quit I called Avon AGAIN to be sure everything was clear with my account, all credits and account paid up etc. I was told that it was and that I had a credit of $1109.81 and that I would get a check in 4-6 weeks which would make it around the first part of June at the latest. Since I was and assistant I knew how Avon worked (hence being sure my account was ok before quitting). I received an Account Summary dated 6-*-2013 stating that 5 items ($172.95 had not been returned and my account was being billed back for them. These were the items that I had called several times about and was the same ones that everytime I called they said that they were credited but of course they weren't. The summary also showed that I had a balance of $924.75 with those 5 items were debited back to my account. I called again and was told they were credited back again and was scheduled to get a check in June then when I didn't get it then I called them again and was told the end of August. Of course I didn't. So I would continue calling periodically and was lied to every time. I then got the idea to call New York to talk to people who were supposed to know something but was given the run around again. I was told they needed my ** to ok it. Well the ** was new and wasn't really interested. The ** that I worked for and was under the whole time had quit the end of Nov 2012. When I called NY again I was then told it was to be okd by the **;s boss ****** ******* I was given his email address and emailed him about this on 3-**-2014. He never returned any emails or phone calls. I did contact him twice with no response. I called NY back and was told they couldn't do anything about it that it was up to him. I don't like to deal with the low people on the totem poles just for this reason. So, I emailed on April *, 2014 the following: ***** ***** ****** **** ********* & *********, North America ; **** ******** ****** **** *********, ******* ******* * ***** ****** * ********** *******; ******** **** and ********* **** ********* & ***** ********* *******; and last but not least ***** ***** ****** ********* *******. Still no one has responded. I have copies of all my emails and most dates on my calls. I need help. I really need that $1109.81. I have a lot of medical issues and have just been diagnosed as being disabled.

Desired Settlement: I want the check that I should have been sent to me this time last year (2013) totaling $1109.81 even for those items that Avon claims they did not get back. Everything that was supposed to be sent back had been sent back. Avon is notorious for claiming items weren't returned when they were.

Business Response: To Whom It May Concern,

Avon has spoken to the Complainant and informed her that we will send the check to her next week. Please allow 2 weeks for delivery. Avon considers this matter resolved.

Thank you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******



 I will accept this once I receive the check in the full amount owed. Since I have to respond to this within 6 days, I have no idea if the check is in the correct amount or even if it arrives.

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/30/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 4/*/14 I placed a order with avon for 112 items. On the 4/** I received a confirmation that my order was shipped. I received one box on 4/*** At the time I thought I would receive the rest of the boxes the following day or so because that one box was very light and only had 39 of the 112 items I ordered and already paid for. A few days later when the box did not arrive I looked at the details on my account regarding tracking shipments. in the shipment it stated that one box was shipped and showed my order as shipped. I have not received any emails stating that part of my order was held or would be shipped at a later time. I have attempted to call and email Avon regarding the situation. Avon has replied with "sorry for the inconvenience" and "it may be disappointing to know" emails that direct me back to submitting more "Contact Us" emails. I have contact my upline regarding the issue and they also suggest filling out more "contact Us" emails. One suggestion I got was to fill out the missing items "contact form" with each item I am missing. Now this would be easy to do if I could do it just like I did when I fill out the order, the problem is that when you do this under the missing items form it is no longer easy to do. When building an order I just have to know the 6 digit code and that is it, everything else gets populated automatically. With the missing items form you have to type in all the details, that is 73 product descriptions, codes, cost, quantity, billing status, credit and earnings for each. This does not make sense to me. what do I do if I was missing 1000 items? Oh yes and the form only allows for 16 missing products at a time. So all this has cost me unpaid working hours, lost customers and damage to my business image. I was just starting with Avon and have had so many issues with orders, this is not the first time I have had issues with delivery of items and refunds with Avon take forever. I have invested a few thousand dollars with trying to startup my business with buying product demos and other startup expense costs. I dont see how I can do business for Avon while I am trying to resolve issues with Avon at the same time.

Desired Settlement: I'd like a refund of $601.73 for order that has not been shipped and I'd also like a compensation for lost business and working hours I have spent trying to resolve issues with Avon. I'd like a total of 2601.73 for damages and losses made to my business because of Avon.

Business Response: To Whom It May Concern,

We have spoken to the Complainant and identified the missing items. The items have shipped and been delivered as of Thursday, April ****. Avon considers this matter resolved.

Thank you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: As a previous Avon rep. I returned 4 boxes of product, which totaled approximately $400.00. I still owed Avon around $200, so I knew I would not get the full amount. I received a check for $19.97. Along with the product I returned I included an itemized list of every item in the boxes. When I got the check mentioned above, I immediately wrote them another letter and asked for a full accounting of why I only got $19 for $400 worth of product. I sent it requiring their signature. They have never responded to me. If you call the Avon customer service number all you get it someone in India that does not even know what you are talking about. Avon owes me money!!!!!

Desired Settlement: I want ALL the money that is owed to me by Avon. I believe it is around $200, and I want an itemized listing of the products I returned and the price.

Business Response: To Whom It May Concern,

We researched this issue and determined that an
additional credit of $393.68 is due to the complainant. A check will be issued
and for that amount. We have called the complainant and let her know. Avon considers
this matter resolved.

Thank you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *****



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/24/2014 Billing/Collection Issues | Complaint Details Unavailable
4/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I WAS SELLING AVON, BUT WASN'T MAKING VERY MUCH MONEY. I DECIDED NOT TO BE A SLAVE AND DISCONTINUED SELLING AVON. IN CAMPAIGN 4, I DID NOT RECEIVE AND ITEM (FLASHLIGHT TOOLKIT). I CALLED AND TOLD AVON IN DECEMBER, 2013, THAT I DIDN'T RECEIVE ITEM IN MY ORDER. I GAVE MY CUSTOMER THEIR DEPOSIT BACK AND CALLED AVON TO GET A CREDIT. THEY SAID THEY WOULD GIVE ME CREDIT AND I THOUGHT EVERYTHING WAS OK. I HAVE PAID AVON FOR ALL MY ORDERS. I OWE THEM $0. I GET A LETTER IN APRIL **, 2014 STATING I NEED TO SEND ITEM BACK THAT I NEVER RECEIVED. I THINK THAT THEY ARE HARASSING ME BECAUSE THEY ARE UPSET BECAUSE I NO LONGER WANT TO BE A ***** AND SELL AVON. I WANT THIS TAKEN OFF MY ACCOUNT AND I WANT A LETTER STATING I OWE THEM NOTHING. I WANT THEM TO STOP EMAILING ME AND SENDING ME MAIL ABOUT THIS CREDIT. IT'S A SHAME HOW THEY PAY PEOPLE THAT SELL FOR THEM!!!!

Desired Settlement: TO MAKE SURE I RECEIVED MY CREDIT FOR AN ITEM TOOLBOX-FLASHLIGHT I RECEIVED. I CALLED THEM MONTHS AGO ABOUT THIS ITEM I NEVER RECEIVED.

Business Response: To Whom It May Concern,

We verified that credit had been issued for the item in question. We spoke to the complainant to advise of the credit issued and that the item has been removed from her return file. She will no longer receive notifications for the item to be returned. Avon considers this matter closed.

Avon Products, Inc
 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/17/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with Avon. When I got my invoice they were billing me for something I did not order or request. I called to cancel the entire order and now I am unable to have my money refunded to me.

Desired Settlement: I want my money refunded. I do not want to wait 30 days as it did not take 30 days to get the money

Business Response: To Whom It May Concern,

This complaint was received in our office on 4/**/14. According to our records, a $41.60 refund check was issued to the complainant on 1/**/2014. We requested a trace on the chack and have conferimed it was cashed on Feb ***.  The complainant has requested that we not call or email her, which has prevented us from being able to provide her with this information. Avon
considers this matter resolved.


Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/17/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have returned packages that Avon has states that have been 1. on hold for processing, 2. Refunded- which is incorrect, 3. Not received, and 4. That the account is closed. I have been going back and forth with this company and the representatives since August of 2014. They have sent me to collections and even the collection agency has closed my account due to the PROOF of returns shipment signed by worker at the Avon docking. I have had a tracking number- provided it MULTIPLE times. They consistently place me on hold and every representative tells me they can not credit me, but yet confirm they have the items. I would like to know if there are camera's at the Returns Processing center? For over 7 months, I have been disputing charges that have placed me in collections and they refuse to correct this issue. I have sent letter and made multiple calls and this continues to stay on my credit report when I returned a 14 pound box and have confirmation it was received. I refuse to do go back and forth with this UNCOOPERATIVE and CHEATING company!!!!! I have contacted both Avon and my District ******* for help-- NO ONE RETURNS my calls or my letters, faxes or disputes--- *******s refuse to assist and they place me on HOLD for long periods of times and than disconnect me! . . I refuse to accept this practice that Avon is providing. I know that I'm not the only Rep. that is going through this and it needs to stop.

Desired Settlement: I want to have this credit adjustment on my account because all the items were returned!!!!!! The collections agency needs to be contacted and corrected!

Business Response: To Whom It May Concern,

We have applied the credit for the return in question and cleared the balance for the account. We have provided this information to the complainant and assured her she is no longer in collections. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/14/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: During the Christmas season I was inticed by a Avon ***** *** in the Walmart parking lot by her sign that said free samples. When I went up to her to receive my free samples I was told I just needed to sign up for a free *** spot. I destinctly asked if it would cost me any money and she said no, if you don't like being a *** or ***** you can quit anytime. I later received a bill and when I called and plugged in my account number the automated system said I could not reach anyone. This happened on numerous occasions. I have just now on 4/**/14 got through on their phone system and was told that the customer service could not assist me and it had been sent to collections and to call my ***** rep. I do not think that a ***** *** can help with a billing dispute that has been sent to collections. I do not want my credit affected by this scam that this ****, I'm sure has pulled on many people. We are being charged for a consultant fee for something she is saying she is giving away for free. If she needs to get consultant fees she needs to advertise for that.

Desired Settlement: I would like for this to be taken out of collections. This is not a service that I requested.

Business Response: To Whom It May Concern,

We spoke with the complainant to advise that the outstanding balance of $10.00 has been written off and that the account is no longer in collections. Avon considers this matter closed.

************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Well, this started about 3 weeks ago, going on 4. I signed up to be an Avon *** (again), $10 was deducted from my debit card and I got the "kit" in the mail about a week later. In the meantime, I received an e-mail stating that I would not be able to register as an *** until a matter was investigated. I had no idea what they were talking about, but was told to wait 2-3 business days and I should be able to sign in. 3 days passed, I couldn't so I called Avon. I was told that they couldn't see why I couldn't get in, I was initially told maybe I owed a balance but I told them that was impossible since I never ordered anything from when I signed up BEFORE back in the fall and wasn't able to sell due to being diagnosed with cancer and having 4 operations. They were waiting on hearing from my ******** ******* I believe. I had decided to sign up again as that was what I thought I had to do seeing that I was "inactive", didn't have any phone numbers or couldn't even remember the name of the DM. Anyhow, they told me to wait 2-3 business days and I would be all set. I waited and the same story, couldn't register, another call to them, was told the same, wait 2-3 business days. I probably called a number of 6-7 times, using minutes on my cell phone, getting more stressed by the minute. To top it off, it was very hard to understand the person on the other end as their English wasn't the best. I had to hang up on one since I couldn't understand her. I called tonight and that lady told me I owed $61! I was floored to say the least, she said that was from an "old account". Well, if I owed that kind of money, why didn't someone else tell me? Why didn't the ******** ******* tell me? Why did Avon take my $10 again this time and put me on this wild goose chase for almost a month now!? I have catalogs that I can't use, except maybe in a fire. To my knowledge, I do not owe Avon $61!!! When I had an account back in late fall, there was no balance showing, they let me register then, I wasn't even told back then I owed money! What on earth is going on with these people!?

Desired Settlement: I not only want a refund of my $10, I want a written letter of apology from Avon for all the aggravation I have gone through the past weeks. They should include money for the countless phone calls I made, countless times I was put on hold, if they really feel I owe them the $61, I want them to send me an itemized bill in the mail or by e-mail asap, I want to know from when(?) or perhaps take the money I paid for the 2 kits ($20) and the countless phone calls, and apply it towards what they say I owe. I want my record with them "cleaned". I just can't believe it's gone this far and I felt I was lied to by all those involved. I truly believe that somewhere along the line there has been a mistake. Someone who can speak clear English should call me as well. Thanks!

Business Response: To Whom It May Concern,

We spoke with the complainant to determine the outstanding balance from a previous balance had been paid in full. We advised complainant that she is now able to register on the website and she has decided to continue as a *********. Avon considers this matter closed.

 

Avon Products, Inc.

Consumer Response: *************

I have reviewed the response made by the business in reference to complaint ID *************, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/9/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 3/**/14 I ordered 6 pieces of **** and was charged $71.96 plus shipping. When I received my order, they shipped 6 pieces of ******* instead. I called customer service and they instructed me to return the 6 pieces and choose the code for wrong item shipped. She also said, as long as I created a shipping label through Avon, I would not be charged return shipping as it was Avon's error. She also said she would ship out the 6 pieces again. She charged my account again on 3/**for the same items, but did not issue a refund for the original 6. I sent the 6 pieces back to them, creating a UPS label from Avon's website and Avon charged my account on 3/**for the return shipping fee of $5.37. When you review the return online, it states they received the return but there were 0 pieces of the item in the box and my account was not credited for the 6 items. I was also not credited for the return shipping charge. When I received the new delivery, that was supposed to contain 6 pieces of *******, again they shipped the wrong item. Again I was sent 6 pieces of *******. I again called customer service and again I was told to send the items back using the wrong item shipped code and again I was told I did not have to pay for shipping. I told them someone put the items away in the wrong place and they needed to have someone fix it, so they did not continue to ship the wrong item. He told me the item I wanted was currently out of stock. I sent back the second set of wrong items and used a return shipping label through Avon and Avon charged my account on 3/**a return shipping fee of $4.91. When you review the return online, again it states the return was received but there were 0 pieces of the item in the box, so my account was not credited and again I was not credited the return shipping fee. On 3/**/14 I placed my next order and I ordered 6 pieces of item ******* again to see if it was back in stock. I was charged 71.96 again on the day plus shipping. When I received my order on 3/**/14, again I was shipped 6 pieces of item ******* instead of 6 pieces of *******. When I contacted customer service, they claimed they could not credit my account, they had to forward it to someone else and that if I wanted reimbursement for the return shipping, I had to mail they a return shipping receipt. Avon is the one that billed my Avon account for return shipping,not UPS. They can look right at my account and see they charged me. They don't give me a receipt, they just create a label on the computer and bill me. This is beyond ridiculous. So now I have been charged $231.89 in product and return shipping fees and have no product and they want me to pay my bill before me next order. My customer isn't going to give my money, if I don't give they product and Avon doesn't seem to be willing to ship me the correct item, because apparently it isn't important enough for them to send someone in the warehouse to see items were stocked in the wrong place. Now since they seem determined not to send me the item I ordered, they need to credit my account!!! I am not paying $231.89 for something I do not have and Avon charged me the return shipping fees to my Avon account. They can see that if they would bother to take the time to look. It is illegal to keep charging someone's account for an item and not bother to send it to them!!!!! Avon's return department is the worst. Almost every time you send an item back, they claim it wasn't in there. It is ridiculous I have to video my returns to show I am putting the items in the box. I have complained to them about this, but again they don't care.. They close your return out with shortages. Than when you contact them, they tell you, that you have to wait 2 weeks before they can do anything about it, even though the return was closed. They don't want to wait to weeks beyond the due date for me to pay the bill, why do I have to wait 2 weeks on a return they state was CLOSED, but when you complain they claim it is not closed. Don't send an e-mail stating it was closed, if it isn't closed. I want my account credited for the $231.89 you charged it for nothing. I have no product and should not be expected to pay for it 3 times. Avon made the error in the first place. They should have shipped my the new product and not charged me again.

Desired Settlement: To have my account credited for $231.89 for product and shipping I did not receive.

Business Response:

To Whom It May Concern,

We have applied all needed credit to the complainant's account. This information has been provided to the complainat. Avon considers this matter closed.



Avon Products, Inc

Consumer Response: ***************

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me as I was issued a credit.  However, I have since ordered the same product again and again I was sent the wrong item.  I was told the item I ordered is out of stock and this item was deemed an appropriate substitution.  How are they allowed to substitute an item for another without asking the customer if this is okay.  This is bait and switch and I thought that was illegal.  I do not think they should just be allowed to send whatever item they feel like when they are out of stock on an item.

Sincerely,

***************



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I called and was told initially that I needed to return the second box at my dispense. When I opened the actual box of rings I ordered, the opal ring was missing. Not only did I not get what was enclosed, but was charged for both orders. Now I am so disgusted, that I am sending everything back and will never order from Avon online again. Add that to the fact that it becomes a financial hardship for a single parent, which will not be solved for 4-6 weeks! The total amount disputed is $149.98+ $102.00, the second amount of $102.00 was charged in error to my account.

Desired Settlement: I would like my money back immediately, instead of waiting 4-6 weeks.

Business Response: To Whom It May Concern,

We spoke with the complainant to advise that the refund for the orders sent back to Avon.com take approximately 4-6 weeks.  One order was sent back on 03/**/14 with a
prepaid UPS label we supplied her. The second order will be sent back to Avon this week.  We have sent her another prepaid UPS label for the second order. Avon considers
this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/18/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I paid my account in full to the collection agency they referred me to, and now BOTH are still harassing me for money already paid! I was selling AVON, and a few people were not paying me. SO, I was stuck with the bill myself. I was paying as I could. I sent a $30 check toward my bill of $86.86. In the meantime, Avon referred me to Sunrise Credit Services, Inc. in NY. I spoke with both companies for a combined total of about 10 times. I WASTED countless hours on the phone with BOTH companies. Both seemed clueless, first of all, and it seemed to me that neither company was communicating with the other. I called Sunrise and told them I sent AVON a $30 check. I told them I would pay the remainder once AVON squared away that check. Is poke with numerous customer service reps and supervisors at Sunrise. They all said, "You need to pay the $86.86 in full now. Avon must tell us otherwise if you owe less." So, I again called AVON. It seemed to take them forever to clear my check. In the meantime, Sunrise was continuing to call me every other day. SO, I FINALLY went online to Sunrise's online site and paid $86.86, even though I ONLY owed $56.56. I used my Mastercard. I paid that 2-**-14. TODAY, 2-**-14, I receive a letter from Sunrise saying I owe $56.86. I SHOULD OWE THEM NOTHING. I took care of my bill plus $30 extra. The woman from Sunrise told me I may never see my $30 again. Now, I am still being harassed by both companies for money that I HAVE ALREADY PAID. I wish someone at one of the companies would get the act together, straighten out my bill, and leave me alone. I am tired of wasting my time on the phone with this issue. I TOOK CARE OF IT. I have no clue what AVON or SUNRISE is doing, and NEITHER DO THEY. I just want this to end! Please help me!!!

Desired Settlement: I want my account cleared in both areas, and I want AVON to send me the $30 they owe me!! I want also for both companies to stop harassing me. I am tired of it. It is constant, and no one has a clue what either side is doing. I am fed up with both parties and want this issue resolved ASAP. It has been going on for weeks, even though I gave in and paid the bill, despite the fact that I overpaid.

Business Response: To Whom It May Concern,

We spoke with the complainant to advise her final payment was received and credited to her account. Her account is closed with a zero balance. Avon considers this matter resolved.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/14/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: on campaign 21 previous balance was 207.92 + the additonal order (1 time only of 175.84 = or totaling of 383.76. i paid 207.92 after speaking with your reprsenative *****, per conversation. i did not want to pay the full balance because the customers did not come get their products. i asked the Avon Represenative ***** how much i could pay to keep the account from going on hold. i told her i did not want the account on hold because i did not want to pay the 40.00 holding fee. ***** said you can just pay 207.92; however ***** quoted the incorrect price. The next day the account was put on hold. so when i called Avon i was advised i must pay an additonal $26.00 to take the account off hold. i will be bill for $40.00 holding fee which was not my fault. I paid the additional 26.00 and the total paid is now 207.92 + 26.00=233.72 the total previous balance was 383.76(before both payments). so 383.76- 233.72=149.84. so campaign previous on the statement should have been 149.84. INSTEAD AN ERROR WAS MADE the statement listed an incorrect balance of 374.53 + the new order billed amt of 105.55= or totaling 518.89 WHICH IS INCORRECT. i paid $250.00 my balance should be 39 cents i paid 258.65 on 11-*-13 (overpayment) please refund 258.65 back to me and the holding fee of $40.00 total refund asking 298.65-39 cents = 298.26

Desired Settlement: please refund 298.26 note the 175.84 additonal order was one time only . it was only one order

Business Response:

To Whom It May Concern,

Credit was applied to the account in the amount of $222.31 on 1/*/14 and the Consumer has been informed of this information. No further credit is due and the balance is $0.

 

Thankk you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

 per complaint assigned # ******** avon failed to comply with the correct reimbursement amount $$250.00 however they stated to Better business bureau that they credit to my account of $222.31 on 1-*-14 howver according to my bank they never did . please informed avon to stop try to insult my inteligience and please send a check (do not credt anything to my account) to my home ** ***** ** ********* *** ***** THIS COMPLAINT WAS FILE IN DECEMBER AND I FEEL THEY LACK PROFFESIONALISM. Note please inform Avon to make their payment at once or i will be forced to take further actions and charge interest. for any furhter question please call *** *** ****

Translate

Desired Settlement

please mail me a check only ( not other type of reimbursement will be accepted amount $250.00 

 


In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** ******




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[as  i have previous stated the amount of $250.00 is for an overpayment in november this was the first complain submitted.  you responded as if its in reference to the second complaint sent to Better Business Bureau. please respond to the first complaint sent and refund my money. The second complaint was resolved. please check your files. thank you!!  once again your represenatives failed accurancy  thanks    
******** ******




 

Business Response:

To Whom It May Concern,

After further review, we have found that no further action is required. A breakdown of the charges during the timeframe indicated is below. Avon does not charge a 'holding fee' and no charge of that nature has been applied to the account. The only charges to the account are for orders that have been billed and delivered to the complainant. The complainant has paid for them and account is at a $0 balance.

Thank you,

Avon Products, Inc

**** *********** ***** ******* ******** ****** **** *******  ********* ** ******** *** ****** *** *********  ***** ***** ******** ******** ***** **** ********** *** **  ******* ******* ********* ********* ***** ****** ******* ********* ****** **** *******  ********* ***** ********* *** ****** *** *********  ***** ***** ********* ******** ***** **** ********** *** **  ******* ******* ********** ********* ***** ******* ******* ********** ****** **** *******  ********* ******* ********** ****** **** *******  ******** ******* ********** ***** ***** **** ******** ********** ******* ******* ********** *** ****** *** ********  ****** ******* ********** ******** ***** **** ********** *** ** ******* ******* ********** ********** *********** *** ****** ******* ********** *** ****** *** *********  ***** ******* ********** ******** ***** **** ********** *** ** ******* ******* ********** ***** ***** **** ******** ********** ******* ******* ********** ****** **** *******  ********* ******* ********* ****** **** *******  ********* ***** *

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/4/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received Avon order that I placed online (Representative is ******** ********* had two items that were damaged (1. product name: 3piece canister set Product No. 318788, 2. product name: space saving baskets Product No. 116812) and two that I needed to return because they did not fit (1. product name: 9M curves for women street Product No. 228089, 2. product name: curves for women step Product No. 523589) for Avon Order No. *************. I contacted her because I noticed that the return label for Avon was for me to pay for shipping; it was not a pre-paid return label. After looking unsuccessfully online for the return policy I couldn't find any. I emailed ******** and asked her what the return policy was on damaged items and items with the wrong size. She told me that there was nothing she could do and to call customer service at ###-###-####. I called but was told that I was responsible for shipping costs. ******** was no help at all even though she is supposed to be my representative and help me with any issues. She only apparently is interested in getting the money and running away. I have two items that are damaged and want my money back immediately; it is theft if Avon doesn't return my money as they sold me items that are defective and I can't use. I don't understand how Avon thinks this is good customer service. I should have listened to my friend who told me that Avon was a shitty company with shitty products and extremely bad customer service but since I have ordered before from someone at my job before and didn't have any problems I figure how difficult would it be to do it online on the representative page. I order a lot online and have never had to pay to return any items especially when it's not my fault that the item is damaged or that the item size was misrepresented as actual size on website

Desired Settlement: I want refund for damaged items and pre-paid shipping label to return items back and also to return back items with the wrong size

Business Response:

To Whom It May Concern,

We spoke to the complainant to advise we were sending her a pre-paid label via email to return the products that she received damaged.  We also advised credit will be issued to her credit card once the return is received and processed. We processed a replacement for the shoes that were an incorrect size. In addition we provided the complainant with the correct customer service phone number to assist with this type of issue. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Avon lost christmas wholesale order. I emailed, they said they would resend it. New Package had 3 of over 20 items & then they charged for all of it. Avon lost christmas wholesale order. I emailed, and the person who answered was rude and told me they would resend it and I told them not to. He said to reject shipment to avoid problems, but then I was not home when it arrived. New Package had 3 of over 20 items & then they charged for all of it. I even wrote them with an itemized list of what was missing and they still did not fix it. The box even says it weighed .07 of a pound because it was empty with exception of 2 eyeliners and a eye lash curler. They still will not fix the order even though I sent an itemized list.

Desired Settlement: I want the charges for the items I did not receive to be dropped as I was told they would be when I filed the itemized complaint with them already.

Business Response:

To Whom It May Concern,

Multiple attempts have been made via telephone and email to contact the complainant to resolve the complaint. We havebeen unable to make contatc and have not received a return call or email. Avon considers this matter closed.

 

Avon Products, Inc

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/24/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
1/23/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have returned/ exchanges packages that Avon has said that I have been short some items. They were not short. I work with 170 people so there are bound to be returns or exchanges. I would like to know if there are camera's at the Returns Processing center? For more than a year and a half, I have been paying double for exchanges and or returns. I refuse to do it anymore. I have contacted both Avon and my District Manager ******** ***** for help. I have received emails that both, over promise and under deliver. I refuse to accept this practice that Avon is providing. I know that I'm not the only Rep. that is going through this and it needs to stop.

Desired Settlement: Refund the money that is owed to me, after I have already returned them

Business Response:

To Whom It May Concern,

We have been in contact with the Complaintant and resolved the confusion regarding the credits. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Business Response:

To Whom It May Concern,

We applied a credit for postage to the complainants accunt. She has agreed with her balance. Avon considers this matter closed.

 

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
***** *******  

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Stop email to me I have made several attempts via email and phone calls to stop Avon emails to me. With each request I am switched to a different Avon reparesentative and emails continue. Call Avon today and LuLu refused to assist me, put me back in Que. After being on hold for ten minutes Kim did assist me. Why can I not stop these emails. Please help me. I do not have to look at a catalog on line nor do I want to. Thanks you for your time and assistance.

Desired Settlement: No more email from Avon

Business Response:

To Whom It May Concern,

We have removed the email address in question from Avon's systems. We have provided tbhis information to the complainant. Avon considers this matter closed.

 

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The Naturals Kids Bath Time Body paint has no natural ingredient beside water. It left a distinct rash on my 20 month old. My daughter age 20 months is not generally sensitive toward products. She received two scents (

Desired Settlement: My toddler used this product after getting it we a gift. After being in contact with her skin for only a few minutes it left a distinguishable red rash. The product is labeled "natural" bit the only thing natural in it is water. The labeling is very deceptive. They either need to make a true natural line or change their labeling. I've copy and pasted below directly from the Avon website the ingredient list for the two products my daughter used. Cotton Candy WATER/EAU SD ALCOHOL 40-B POLYSOR

Consumer Response: I am not asking for a settlement but to suggest they change the label of the product to not include "natural" when there is nothing natural about it. 

Business Response:

To Whom It May Concern,

We advised complainant that Naturals is a brand name and does not refer to the ingredients. We also informed her that our ingredients are listed on **** for review.We escalated her concern about the name being misleading to our marketing team for review. Information was provided to the complainant for the steps to take for reporting the allergic reaction. Avon considers this matter closed.

 

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 12/**/13 I placed my Campaign 1 Order but it was subsequently put on hold. I reached out to customer service and my ******** ******* and neither would release my order. My ******** ******* told me that she would not release my order due to the fact that my returns to sale ratio was to high and that I would have to rebill every single item I was credited as returned in order for my order to be released. This is misleading because it contradicts Avons Customer 100% refund guarantee policy and in return has led me to lose customers and have customers patiently wait for their stuff. I refuse to pay out of pocket for items that were returned or credited because a customer already used the product and was dissatisfied. How can I decrease my returns to sales ratio if I'm not receiving any orders.

Desired Settlement: I would like to have my campaign 1 order released, billed and shipped ASAP either by my district manager or Avon itself.

Business Response:

To Whom It May Concern,

We contacted the complainant to offer our assistance. Complainant advised the issue had already been resolved and the hold order had been released. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/20/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: In November I paid $60.00 on my account and this money was never deducted off the statement.

Desired Settlement: I want this error fixed so I know what the real total is so I can pay and never use Avon again as a Rep.

Business Response:

To Whom It May Concern,

 

We spoke with the complainant to advise the payment in question has been applied to the account. The complainant has now paid the remaining balance. Avon considers this matter closed.

 

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/20/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: for campaign 21 my balance on 10-** was 383.76 which includes the previous balance of 207.92 and the delayed order of (skin invincible products) 175.82 per invoice received. on the campaign 21 invoice dated 10-**-13 this information was stated,;however statement date was 10-**-13on 10-**-13 payment was made amt 207.92 on 10-**- payment paid was 26.00 bring the balance to 233.92. however on the next campaign invoice #** . i was bill $518.39 . avon failed deduc the payment of 233.92 instead sent me campaign 22 stating previous bal 374.53, leadership app fee which i did not have.20.00 with campaign 22 order amt 105.55 billing for a total balance of $518.39 and stating i had 2 *** orders which i did not because i order late and they froze my account 2x and items were reported i paid the full balance so that my credit would not be ruined.my balance on campaign 22 should have bee 149.84 added to the items sold amt 105.55= 255.39 instead they send me an invoice stating i an owe 518.39 intotal Product_Or_Service: avvon products Order_Number: *** and *** Account_Number: 14816635

Desired Settlement: DesiredSettlementID: Refund i woild like my balance corrected i was forced to pay 518.39 when i only owed 255.39 i over paid by 244.61. i tried serveral time to resolved the matter i would like my money refunded to me by a check also i would like the products that were shipped on *** missing and products missing on 21 that was reported refunded to me. when i reported the box damage a complaint was taken and i was advised i would not be billed,however they never adjusted the account they billed

Business Response:

To Whom It May Concern,

 

We attempted to contact the complainant by phone but were unable to do so. We sent an email providing our contact information and a break down of the credits and charges on her account. Her account balance is correct. Avon considers this matter closed.

 

Avon Products, Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

2nd compaint (first complain #*******) i put in a order amt $242.00 however clients did not pay so i put a second order from a client that was urgent which i thought would not be a problem becausei have a $500.00 credit limit. the second order amt $217.00 which gave a account balance of $459.00 (under my credit limit) the next day they froze the account due to lack of payment of 242.00 from the prior order. on 12-**-13 they cancel the order due to payment of the first order. i paid on 12-**-13 the amt 242.00 because product were deliver on the first order. however since the second order was not deilvered frozen and cancel but yet they are still billing me for the balance of 217.00 for prducts that were cancel the account needs to be adjusted to 0 balance avon refused

the account should be adjusted to 0 because the products of value $217.00 were not delivered (frozen) and later canceled a payment for the prior campaign of 242.00 was paid on 12-**-13 theirfore $459.00 - $242.00 = 217.00 . i would like to put the order back in clients are waitng for products but i am unable because they refused to adjust the balance. they are billing for a frozen non delivered order that was canceled on 12-**-13 . they fail to adjust the balance and they refused. i was given $500.00 credit line; however every time if sell close to that amt they freeze would like also to be paid $290.00 from the prior complaint # *******. i have would like a letter stating both complaints have been resolved and stating what is my correct credit balance . a check refunding me overpayment for 175.00 being charges twice on 2 campaigns and a mis quote stating please pay $202.00 when i should have been quoted to pay 225.00 which resulted me paying an additonal 25.00 the next day and getting $40.00 penalty which bring amt due from avon to $290.00 thanks i dont want a empty email from the head boss i want a letter of resolution thanks

this is proof of the amount due before the second order entered of $217.00 that gave a final balance of $459.00

******** ******  ******* ****** ************ ************ ***

 

For Your Security:
***** ******** ****** ******* ******* ******** ************ ******* *********


Your Campaign 24 Order billed 11/**/13. Your last payment of $38.08 was received and posted to your account on 11/**/13. The total amount of this order is $230.54, bringing your current balance to $242.49.

The following is a list of items not included in this order and their expected availability.

 

Line #

Description

Qty

Availability

 

*******

Expandble Food Carrier

1

Product not available with this order. Please see invoice.

 

*******

Dual Ended Brow Tool

1

Product not available with this order. Please see invoice.



To view a copy of your invoice, please log on to ****************. We will notify you as soon as your order ships. Thanks for being an Avon Representative. Good luck in your upcoming campaigns!

PLEASE DO NOT RESPOND TO THIS EMAIL... This email box is not equipped to respond. If you wish to contact Avon, please visit **************** and click the "EMAIL US" link from the site.

Thank you,
Avon Products Inc.

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,
******** ******  

Business Response:

To Whom It May Concern,

We are working with ******** and her District Sales Manager to resolve this issue. Credit will be given once the Legal Letter is signed and received stating that the order was not received. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On September *****, 2013, I returned a variety of products from 15 orders (**************which arrived at the Avon return facility at 8:32 AM on Wednesday, September ******, 2013 (USPS tracking number *******. While my primary concern isn't the slow speed at which returns are processed, I was informed by Avon's online support staff that returns are processed through a bulk return center and it can take 6 to 8 weeks to receive credit. On November ****, 2013, 8 weeks after Avon received my returns, I sent an email inquiry through their webpage requesting the status of the returns and I provided the order numbers, tracking information, and date they received the items back. After the initial response from Avon requesting a bit more information, I was told that returns could no longer be processed on this account. I was initially notified of this decision on Friday, September ****, 2013- 2 full days AFTER Avon was in possession of the items I sent back- so I replied with that information and requested the items be credited. I continued to receive similar email responses when I inquired until today, December ****, 2013, when I received a response saying the following: "Dear ****, After being in contact with our Returns Department, we are unable to locate anymore orders returned. The refunds for $317.97 and 105.99 credited on 11/***/13 were for the only merchandise we are able to locate. As Avon can no longer accept returns on this account, we recommend you contact your credit card company in regards to this. I apologize for any inconvenience, this may have caused. Sincerely, ***** AVON.com Customer Service" I have several problems with this- I have the USPS tracking record stating the items were delivered September ***, 2013, prior to any decision being relayed to me about no further returns being processed on my account. Therefore, I have no reason to believe they truly do not have those items that they have not issued me credits for. Not only that, they actually processed 2 other returns AFTER I contacted them about these items; that was resolved November ****, 2013 so you can see the issue of crediting returns is a weak point on their part. Furthermore, taking 6 to 8 weeks to process returns means that consumers do not easily have the ability to dispute charges with their credit card company. I plan on attempting to open disputes, but this is an extremely unreasonable time frame that puts the consumer at an extreme disadvantage- I feel I am at their mercy as to whether they will credit me for items they possess. In addition, the Avon return policy listed on Avon.com simply states the following: "Returns If you're not happy, we're not! For items shipped directly to you, please follow the simple directions on the back of your packing slip. If you no longer have the packing slip, please email us or call us at ************ ******." The back of their packing slip states the following: "OUR GUARANTEE: If you're not happy, we're not. We'll give you a full merchandise refund with your return. It's that simple. MERCHANDISE RETURN Instructions for Returns: 1. It may not be necessary to return the product/s. Please email us at ***************** describing why you would like to return the item for credit. Be sure to include the Order Number on the front of the packing slip. 2. If we request the product back, please complete Section A for a refund. 3. Return Merchandise in the original container with this packing slip. 4. Please use the pre-addressed shipping label on the front of this form. 5. Upon receipt of your returned merchandise, your refund amount will be credited to the credit card you used to make the purchase. (Please note: we cannot apply a credit to another credit card). Please allow for up to two billing cycles for your credit amount to appear on your monthly statement." As I have maintained a record of the email correspondence, I would be happy to provide you with any information needed regarding this dispute.

Desired Settlement: I simply want a refund to my original credit card form of payment for the returned items that have been in Avon's possession since September *****, 2013.

Business Response:

To Whom It May Concern,

We have applied the credit requested. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/10/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: i was an avon representative and back in August of 2013 i had a payment due to me of approx 67 dollars. i never received the direct deposit and was informed that they would mail check after calling until October, i never got Avon claims check was mailed yet i never got. Then, they claimed they over paid me ( on a check i never got) so they closed my Avon acct for a 3 dollar difference) i was then told by countless supervisors that a stop payment was issued. This was October. It has been three months. My last phone call today. 1/**/14, I was again told "we are working on it" It has been 5 months, with no resolution. My avon acct has been closed by Avon since they had me as an over payment. They stated closed due to non activity however, I was not going to continue working when i wasnt being reimbursed

Desired Settlement: Payment sent to me ASAP

Business Response: To Whom It May Concern

 

We advised the complainant that we needed to run a trace on the first check that we issued to verify that it was not cashed.  The trace was completed and a stop payment was issued on the first check.  A new check was requested on Tuesday, 12/**/13.  We also requested that the check be expedited; however, we couldn't guarantee it.  The complainant will receive the check in 2-3 weeks. Avon considers this matter closed.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ***************, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
**************


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am an Avon representative. I often process returns for my customers. Almost every time I send Avon a return, they send me an e-mail stating the return has been closed with shortages. This means they are claiming 1 or more items are missing in the return and they have not given credit for the item. It usually is only 1 item, but it happens all of the time and the item was indeed sent back. When I contact them, they claim that I have to wait 2 weeks, because that is how long it takes to process a return. If that is true, why are they e-mailing me it has been closed with shortages? I have to wait 2 weeks and than contact them again. Sometimes they give the credit, other times I have to contact them a third time and than they issue credit, when I state I will contact the better business bureau. Someone in there returns department is not scanning products correctly and not giving proper credit. I complain over and over and nothing is done. The last return I sent back, it happened again. I did not receive credit for a $3.15 item. I have contacted them twice to no avail and now they will not allow me to process any returns until they say I return the item, which I already did and they have. I am tired of going through this all of the time. Product_Or_Service: Ideal Flawless Concealer Order_Number: **************

Desired Settlement: DesiredSettlementID: Refund I want the credit for the item I returned and for the item to be removed from the items not returned list, so I can process future returns. They claim my customers can return items, but have made it impossible to do so.

Business Response:

To Whom It May Concern,

Credit has been applied to the Complaintant's account and we have notified her of the actions taken. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/2/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was asked to become an Avon sales representative, that my commission will be 40% of my sale. After I placed an order, the amount owed was equivalent to 40% within an hour of payment being removed from my bank account, the amount changed. I cancelled the order and requested my money back. I contacted Avon who informed me that the order did not go through and they will return my money once they received the packages, There was no packages sent to me since the order did not go through. Avon STOLE my money from my bank account and have been giving me the running around for a month now. The online account has been closed since end of October, Avon claims that I was in my account on November ****. How can I enter an account that has been closed since October ending. Everytime I call I have been given a later date. If the order did not go through, by law I should have my money back with 7 business days.

Desired Settlement: I WANT my money back and any interest gained on it in the last mount.

Business Response:

To Whom It May Concern,

We spoke with the complainant to advise that the refund amount of $203.43 can take up to 30 days from the last transaction on the account to be issued. All information has been forwarded to our credit department to see if we can speed along the refund check for the Representative. Avon considers this matter closed.

Avon Products, Inc,

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

On December *** at 7:55pm on a Sunday evening I was contacted by an Avon Representative who was insisting in reactivating my account. I explained to her that I am currently nursing my daughter and Avon has not return my money after almost two months. Prior to that I contacted Avon two days after I received a call that my check would be mailed out. They explained to me it would take an additional two weeks from December **** that I enter my account. My account has been closed since October, and no activity since. AVON PRODUCT INC has STOLEN my money and have continued to stall to return my money. This is a criminal act, this matter has NOT been closed or resolved. I have forwarded my complaints to several government agencies for this is a serious matter.

I want Avon Product Inc to stop contacting and harrassing me to avoid paying me my hard earn money.

In order for the BBB to appropriately process your response, you MUST answer the question above

Sincerely,
**** ****  

Business Response:

To Whom It May Concern,

The check in the amount of $203.43 has been issued and should be received no later than December **, 2013. Please contact us if not received by said date.

Thank you,

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: AVON Inc allowed someone to create a fraudulent account with my name and social security number (I.E. steal my identity). Problem Date: 12/**/2013 AVON Inc. is supposed to conduct extensive background checks before allowing someone to become a representative. In this case, and probably many others, they didn't. They allowed someone to create a fraudulent account with my name and Social Security number, order products, and when the person didn't pay the bills, AVON Inc. not only reported me to collections, thus potentially harming my credit, their representatives were rude and unwilling to help me try to resolve this issue. I've tried calling them several times and have spoken to a countless number of representatives, and have been given the run around.

Desired Settlement: Firstly, i want this fraudulent account closed. Secondly, i want their business practices to be investigated and/or changed because there is clearly disorganization and unethical behavior at every level of this company. I want them to conduct proper and thorough background screenings on potential representatives to prevent this from happening to anyone else.

Business Response:

To Whom It May Concern,

We have reached out to the Complaintant and provided instructions on how to resolve the matter. We suggest that she file a police report and fax it to our credit department. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/18/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Order products from Avon had to pay for the order completely upfront the shipment was delivered by UPS to the wrong address we have the tracking slip to prove it. I called Avon to have them reship the order I was told they would but it would take 5 days they had to research I did not see why it would take that long when they could see per the tracking it did not come to my address.it was told to me that was Avon policy. and still they have not sent my product. I have spoke to four different people including a ********** who told me they had reshipped it,I finally spoke to someone there that said they had not shipped my order it was canceled Avon refused to reshipped or reorder my product even though the order was paid for and they have the tracking proving that it was not sent to my address I have lost customer because of this and I related this information to them and they did not care today I still do not have any product, credit or refund. this was my campaign 24 order we or now ready for campaign 26 to go out.

Desired Settlement: I would like to order the product for the remaining customer for the price it was when I originally ordered it.

Business Response:

To Whom It May Concern,

We applied credit to the account for the missing order. We spoke with the complainant to apologize for the delay and advise of the credit that had been issued. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I worked as a representative for avon, and avon told me that I would be paid 40-50% of what I sold. Avon never honor there agreement to the payment. I worked for avon for almost a year. When I first started working for avon, the representative told me that I would be paid 40-50% of what I sell. So the first time I sold about 130.00 worth of avon products and was paid about 20% of what I sold. So I call avon and asked them where is the 40% to 50% that they advertised I would be paid. The representative told me that I was late getting my order in and to get the orders in on time and I would be paid the 40-50%. So I started making sure I get my orders in on time and I was still only paid 20-35% for what I sold. I kept explaining to avon that I am a representative and was promise to be paid 40-50% of what I sell. Then the told me that I must sell over $300 to get the 40-50%. I sold over $300 and they still didn't paid me what I was promise. So I stopped working for avon and now they are harassing me stating I owe them money when they never paid me the money I was promised to make. Plus they keep changing the total I owe them and have my account in collection. I just want to be paid what I was promised for the start. So in reality the owe me money that I worked for.

Desired Settlement: I would like for avon to pay me the money which is 40-50% of what I sold like they promised in the contact.

Business Response:

To Whom It May Concern,

 

We spoke with the commplainant in an attempt to clarify the earnings structure, and how earnings are obtained by an independant sales Representative. She stated she did not wish to hear any explaination just wanted to be paid. We sent the explanation via e-mail. Avon considers this matter closed.

Avon Products,Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/17/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: order campaign 24 order it was completely paid for it was delivered by *** to the wrong address per the tracking information it was delivered to another city I called Avon to have them reship my order I was told it would take 5 days for them to reship because it was their policy they needed to research I did not understand since they have the tracking slip that proves it was not sent to the address that it was suppose to go to. I still never received my order I called Avon I spoke to three people one being supervisor who told me my order had been send out I never received it I called Avon again to find out the order was never reshipped out they canceled the order I was told they could not reship the order and would not reorder the order unless I pay for the order again until they research the issue this is their policy I told them I have lost customer to no fault of my own they can see the order did not go where it was suppose to, the order is completely paid for and I have no product, no credit and no refund and Avon is not willing to help me

Desired Settlement: I need I refund for the products where the customers canceled their order because they went to someone else and I would like to be able to get the product at the same price for the remaining customers. I believe Avon owe me that since this was not my error

Business Response:

To Whom It May Concern,

We applied credit to the account for the missing order. We spoke with the complainant to apologize for the delay and advise of the credit that had been issued. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/13/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My complaint is that I'm a customer and sales representative of AVON for over two years now. I have been having problems with the company as both a customer and independent sales rep lately. I'm generally concern about the fact that they have put my online orders on hold without reason. I placed and submitted my orders last Friday November **** hoping to get my products on Tuesday because shipment is usually sent out on Mondays. A few days goes by and I noticed that I didn't receive my package. I noticed that today November ****. I called AVON and asked them why my products were on hold and they informed me to called my District manager that everything could be resolve that way. I made a call to the manager, but she didn't answer. I would like to get the items I placed with the company and want to know why lately they've been putting my items on hold without notifying me.

Desired Settlement: I want Avon to give me a reason as to why my products are on hold and to deliver them promptly.

Business Response:

We spoke with the complainant to advise that her order was on hold due to excessive credits processed on her account. THis type of hold requires approval from the District Sales Manager for release, by the time this complaint was received the order had already been released.  Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/13/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am writing to dispute an order in the amount of 46.00. I was credited on oct *, 2013 for items that I did not recieve in my shipment as per this e-mail. I have received your message about a number of concerns. My name is ***** **, and I'm ready to address each of the issues you mentioned in your message. To ensure that all of your issues are covered, I've listed them below. They are: - To process the credit for the missing items - You are unable to process the new returns I see that you have processed credit for the earrings and the top 07/**/13 in the amount of $31.31. Further, since you are on no code 30, it can be upsetting for you to know that you won't be able to receive the credit for the missing items. However, you have processed the credit for them using different reason codes. Therefore, I've charged your account $31.31 for the missing items which were credited in error. Your new balance is $31.00. For your reference, please know that if an item is listed as a free replacement or has already been assigned to a Return Merchandise Authorization (RMA) number, it can only be changed by contacting Avon Customer Care. Otherwise, you may rebill yourself for previously credited items that you have now sold by completing the following steps after accessing Online Returns: - Click 'Rebill for **ld Items' - Click the '**lect' check box before the item you need to rebill - Enter the quantity of the item you are rebilling - **lect a 'Reason for Rebilling' - Click the '**bmit to Avon for rebill now' button - Click 'Print' if you would like a copy of the charges for your records Additionally, you may process new returns after 24 hours. Thank you for being a valued Representative. It has been my pleasure to help you. I look forward to assisting you in the future. **ncerely, ***** ** Avon Email Customer Care Please Note: To send us further correspondence or reply to emails that we have sent you, please visit www.yourAVON.com. This will ensure that we receive all the information we need to answer your questions quickly and accurately. Original Message Follows: ------------------------ This e-mail is from: ****** Weeks District#: **** Representative ID#: ******** Market Code: Newark Home Phone: ###-###-#### Business Phone: ###-###-#### Enrollment **atus: Enrolled Representative/E-Rep ....................................... ............ campaign of order = 17 order type = **ip Immediately product number 1 = ****** description 1 = earring blue qty 1 = 1 billing type 1 = billed replace or credit 1 = credit customer price 1 = 14.99 earnings percent 1 = 0 product number 2 = 448261 description 2 = sholder top 1x qty 2 = 1 billing type 2 = billed replace or credit 2 = credit customer price 2 = 14.99 earnings percent 2 = 0 comments = I current have a block from making future returns because of these products listed above. I do not have these items and they were never shipped in the campaign order and i do not want these items to be shipped to me because I never received them to begin with. I am asking you at this time to please give me a courtesy credit for these items listed above. I value my position at avon as a representative and would like a speedy response to my claim so that I can process future returns. thanks. Browser and O**details ------------------------------ os : Windows osVersion : Windows Vista browserName : Firefox browserFullVersion : 24.0 ------------------------------ Recently, I received a bill for 46.00. I contacted avon and spoke to two representatives, **** and *** *****. I was told that they re-billed these items and charged me a late fee of five dollars each. They said that they cannot do anything about reversing my account and to avoid it going into collections and damaging my credit, I paid the 46.00 in full.

Desired Settlement: I want a full refund for the amount of 46.00 since I have proof from this email that the merchant that they agreed to cover the 31.00, thus I should not been rebilled nor charged any late fees.

Business Response:

We spoke with the complainant to advise that the credit for the missing items has been applied to her account. We have also advised the complainant that the Past Due **rvice fees have been reversed. A total credit of $46.31 has been applied to the account. Avon considers this matter closed.

Avon products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Avon sells products in WI where I purchased a Fragrance Favorites Sampler For Her (Sampler). They sell by Campaigns and my order was in Campaign 8. Campaigns cover a period of time. I paid $23.00 for the Sampler wherein Avon promised a FREE 1.7 fl. oz/50 ml Eau de Parfum/Eau de Toilette Spray. There are 8 perfumes to chose from. I received my order receipt dated 4-*-2013. I ordered my perfume (Viva by Fergie) 9-**-2013 from my local Avon representative. She replied stating that in order to get the free perfume I would have had to place the order between Campaign 10 and 13. I looked at my receipt, the box my Sampler came in and the booklet that came in my Sampler. In no place on the receipt, box or booklet did or does it state I had to order the perfume between Campaign 10-13. My representative stated there was wording in the Campaign 8 brochure stating the order had to be placed during Campaign 10-13. I no longer have the Avon book I looked at to place my order, it is recycled once I place the order. As a customer of Avon for decades, I have never seen a limit on the time in which we can order a product they state is free, therefore, it never occurred to me to look for such a statement. I feel very misled by Avon in this situation. I contacted my local representative as stated. I called Avon on 9-**-2013 at 800-367-2866 and they said I have no recourse. Below is the reply my representative received. In addition, no refund has been offered to me of the $23.00 (plus tax at 5.5%) that I paid. The email reply from AVON below states there is a coupon for the free product. This coupon DOES NOT state that I had to order between Campaign 10-13. It can be disappointing when your expectations about redeeming the > customer's coupon for the free sampler set is not met. > > kindly be advised that with each Fragrance Sampler Set from the > Campaign 08, Campaign 09 and / or Campaign 10 Brochure, Customers received > a coupon (attached to product carton) good for a free full size Fragrance > during Campaign 10?-13?13 only. Since the offer can not be backordered, it > can be disappointing for you to know that we unable to process a > replacement for the free spray.

Desired Settlement: I simply want the perfume that I ordered: VIVA BY FERGIE - Eau de Parfum. I do also think that there should be very visible notice on the AVON Fragrance Favorites Sampler box AND on the coupon for the free parfum if there was a restriction on when it can be ordered. These restrictions are not common or frequent on Avon products so it needs to be highly visible when there is one. I feel completely misled by the company. I certainly would have complied with the restriction had it been visible.

Business Response:

To Whom It May Concern,

We ordered the perfume to be shipped directly to the Complainant's home. Her concern about the offer was shared with our marketing department. We left a voicemail and followed up with an email to advise the perfume will arrive within a week. Avon considers this matter closed.

 

Avon Products, inc.

 

 

Business Response:

To Whom It May Concern,

We ordered the perfume to be shipped directly to the Complainant's home. Her concern about the offer was shared with our marketing department. We left a voicemail and followed up with an email to advise the perfume will arrive within a week. Avon considers this matter closed.

 

Avon Products, inc.

 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved. AVON replied in less than 24 hours, was very professional and I am happy with the outcome.  I am also thankful it went onto the marketing department. 

 
Thanks for helping. 

Sincerely,

**** ******


 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved. AVON replied in less than 24 hours, was very professional and I am happy with the outcome.  I am also thankful it went onto the marketing department. 

 
Thanks for helping. 

Sincerely,

**** ******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/29/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have contract Avon service for over two months, trying to get the full return of my moneys..of $159.00 not only me but the representive that has help me with the process of my full return of a order they recieved back on 09/**/2013 order number is ****************** tracking number from UPS...my service help was ******* ********..###-###-####..Why I feel like this discrimnation because they would not have done this to any of there ***** or ******* rep like this..

Desired Settlement: I think Avon is at fault because they dont check behind how their custom service handle their reps...and they see their problems want do anything but tell me they are checking now it going on two months that is more than not checking...that call we dont give a ***.

Business Response:

To Whom It May Concern,

The complainant was charged $117.91 for a Campaign 18 order that was shipped to the wrong address. We credited her account for this amount. The credit generated a credit balance of $95.30. We have requested a check with this amount. I discussed this with the complainant and told her that it should arrive in 2-3 weeks. She said that she was satisfied with the outcome. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was an AVON representative in 2009. I ordered sterling silver jewelry that should not have changed color but it has. I returned the merchandise on 10/**/2013 as told to do so by a representative. The package was received in ********** Ohio as per my tracking receipt on 10/**/2013. On 10/**/2013 I called and was transferred several times because no one could pull up my old account number and no one could verify the package was received. I finally got to a supervisor **** who advised she would send an email out and have my account updated as it showed a balance which I had already paid to LTD collection and verified that it was paid by phone with a rep named ******. **** indicated once this was settled I would receive a call back and should expect a refund. I called again on 10/**/2013 and again was transferred around because no on could verify where the package was and could not find my account numbers of when I was a representative. Now it has been almost 4 years so of corse I have no order or receipts numbers but the jewelry came from AVON they still have the rings and charms in their sterling silver collection. I have bought other items that did not change color but for some reason some of them did and they are suppose to refund me because sterling silver should not turn black. Now on 10/**/2013 I also spoke with a supervisor named ****** somewhere in Central America no surprise that she also has not followed up with me. It has been over a month 2 phone conversations with 2 supervisors later and I have yet to hear a resolution. I have 2 other items to return and I don't want to until I know that I will be refunded. I still purchase AVON and I have never had an issue until now. I am not happy with the service I am provided. NOW AVONS Guarantee is if your not satisfied you can exchange or return an item and get your money back. Well it does not seem they are honoring that statement. My name is ********* ****** the address when I made the purchase was *** ****** ****** *** ***** ****** ** *****. I now live in Pennsylvania. This info was also given to the supervisors. My old account #'s are ********* and *********. LTD financial services to whom the money was paid for the amount owed to AVON is AV2 ********* and their telephone # is ###-###-####. I do not owe them money this was paid in 2010.

Desired Settlement: In my letter to AVON along with the merchandise returned I advise I would accept credit or an exchange replacement for the same items. Well now since I have had to go this far and endure such aggravation I want a full refund and the information for a person to send the other items to directly so I do not have to go through this again. My last order with AVON was Campaign 23. I am no longer a customer.

Business Response:

To Whom It May Concern,

 

We have informed the complainant that a refund check for $170.75 was requested on 11/**/2013. It should arrive in 2-3 weeks. Avon considers this matter closed.

 

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
********* ******  

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/23/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been selling Avon products off and on for about 20 years and this last time almost a year, but I lost money instead of making money because of all of the extra fees they charged me for shipping and other things.I feel as if they have cheated me of my money instead of helping me make money.I need for them to give some of my money back.Thanks, ***** ***** Product_Or_Service: Working for Avon Account_Number: ********

Desired Settlement: DesiredSettlementID: Refund I need Avon to at least give me $15 that I feel I was charged extra for nothing.And I don't like their customer service with dealing with this.I have lost money and really I think they need to give me more money for my time and effort that I put into working for them and where I lost money instead of making money.Thanks, ***** *****

Business Response:

To Whom It May Concern,

 

We advised the complainant that the fees in question have been credited to her account. Avon considers this matter closed.

 

Avon Products, Inc

Business Response:

TO Whom It May Concern,

 We have left three messages on the complainant's voice mail and sent her two emails. Regrettably, we have not been able to speak with her to discuss her specific concerns about her balance. We were not able to locate a billing error or an invalid fee. To resolve the complainant's concern, we wrote off her remaining balance of $14.19. We have left this information on the complainant's voicemail and sent her an email. Avon considers this matter closed.

 

Avon Products, Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
***** *** *****
 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/23/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: When I signed up for Avon, I was told by the representative that I would be refunded $10 because of a special promotion she was doing. Well, she didn't. She later told me she was waiting for me to place an order, but I placed 2 different orders and never received my $10. Additionally, the company sent me a threatening letter saying it was a second notice to pay my balance. Well, I never received a first notice;otherwise, I would have paid it then. They are very rude to their representatives and customers, not to mention they lie by promising refunds to people to entice them to sign up. I have asked questions concerning various issues, only to receive no response. My main complaint is not receiving my money and being treated like garbage in their letter. Just for the record, I went online and paid my balance when I received the notice(they claim was the *** but it was the only one I received).

Desired Settlement: DesiredSettlementID: Refund I would like my $10 refunded because even if they gave me an apology it would be fake. Any help you could give would be greatly appreciated. Thank you.

Business Response:

To Whom It May Concern,

We advised the complainant that the $10.00 refund, which was promised to her by another Representative, was sent quite a while ago.  At this time, the Representative who sent the check is looking into the situation and will issue another check.   We advised the complainant to allow 1 week for a new check to be received.  Complainant knows who to contact if there are any further issues.  Avon considers this matter closed.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
***** * ****  

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/20/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I started as an Avon representative to make money. But since I started they have charged me to even try to start, made me order products I didn't want and billed me for them, and charged me three times for not putting in orders for campaigns for the company simply because I had no one who wanted to order anything.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like these fees for not putting in orders due to not having a means what so ever to charge anyone for these fees to be removed.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** **** ******



 Please see attached.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I signed up to sell Avon Products, and then, because of my schedule, can no longer sell. I have a credit on my account and they won't refund. I placed 2 orders: ********** ($155.94) and ********** ($73.49). I did a return ********* for $50.47. However, they have only refunded $35.98 of that amount. Currently, my balance on the account is $-127.03 (They owe me this amount plus the credit that is not yet appearing on my account in the amount of $14.49. I have informed several people including my upline that I do not wish to sell Avon any longer due to my hectic schedule. I can provide emails stating that they will not refund my money. They want me to use it on a future order. I also have a policies and procedures that states I can cancel my direct sale membership at any time and for any reason without penalty. I wish to dissolve my relationship with Avon and I need for them to refund the amount of money they owe to me.

Desired Settlement: I am seeking that they give me the amount of money that I overpaid them. I would like to get the entire balance, however, if they would give me the amount I overpaid then I will use the balance from the returns toward additional product.

Business Response:

To Whom It May Concern,

 

We spoke to the complainant to advise her Avon account has been closed and she will be receiving a refund check for her credit balance. Avon considers this matter resolved.

 

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/15/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I order products from Avon which came with free delivery. What they did not disclose is that the delivery did not mean directly to me. So they had my package delivered via *** to the local post office and as of this date I have not received the package even though *** has confirmed that it was dropped off last Thursday to the Local Post office. After tracking the package via *** and with much disappointment finding out my free delivery did not come directly to me I once again tracked the package local post office which said give it to extra days for delivery which should have been received last week on Friday, however, my office mail room manager said the package was not there using the tracking information I submitted to him via email for their records. I have been talking with no avail to AVON even calling the main office to complain because after requesting that AVON at least track my package to see if it was either lost or stolen they refused saying that could not do anything until after end of day today even though all information provided concludes that the package has either been lost by the local post office or take perhaps. I have requested a reversal of my money indicating that I no longer want to wait for the package to arrive or for them to track it and I have been refused by their **** number ( spoke with an ****** in **** who refused to give me a work ID #) and the Corporate company which I called directly myself who claims she can not give me my money and I have to go along with the process. I would like my money refunded and they should include some type of gift for all the aggravation they have cause for not following through with a customer request to give them back what belongs to them which is my money especially since I have verified this package is gone in the wind so to speak. MY rep was diligent to also make the request and was told the same and she did agree it did not make since AVONs confirmation and tracking emails indicated that the package is probably lost or stolen. I am appalled that no mention of AVON's free delivery does not say that it will not be delivered DIRECTLY TO THE PURCHASER...who pays for your purchase to be delivered to the local post office ...go figure they did not buy from them I did...at least inform customers that the free delivery will not be delivered directly to you which gives you the option to either pay for the delivery your self....or not buy...or use the REP to receive your items...****** ******t

Desired Settlement: I would like my money refunded and they should include some type of gift for all the aggravation they have cause for not following through with a customer request to give them back what belongs to them which is my money as well as an apology of some sort...I think this is shameful that I can spend my money with this company and they can give free delivery to the Local Post Office instead of the customer. I have spent numerous hours trying to find out what happened to my package and money for long distance call to their main office without results only the same rhetoric answer which is very disappointing to me. ****** *******

Business Response:

To Whom It May Concern,

 

We spoke with the complainant to advise that due to her ******** order being lost in transit, a refund of $35.04 was processed to her **** card on 11/**/13.  As a courtesy, a special order was processed and we are sending the complainant, free of charge, the mascara and lipstick she originally ordered. She can expect delivery within 2-3 weeks.  Avon considers this matter closed.

Avon Products,Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
****** *******


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/14/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i am currently a rep for Avon; i have been a rep for over a year now and i am just fed up with this company. What gets me is that i really want to quit b/c i am tired of the red tape that a rep has to deal with but i have a good clientale and i don't want to put them in a bind of finding another rep.First thing that i have is that to be able to sell Avon i had to pay a fee to join; which i was like okay it is to get a starter kit and all. Well the starter kit included one avon order book, the current campaign book and a bunch of useless papers to track things on and all. Each Campaign that i place an order you have a time frame to be able to place that order into for; for instance all orders for the current campaign had to be placed by Noon today; this is fine with me however I have a fulltime job and sometimes i am still getting in orders on the last day to place them which if i place an order for any amt after Noon of the day it is due i am charged a 10.00 processing fee and shippping/handling charges more than normal. on top of this whenever i place an order for every new campaign of course you have to get new books to give to your clinetele. We are charged a $6.89 fee for these books. these books are used as our Sales tools; on top of that for any sale tools that i buy such as receipt books, bags or anything else to help sell their merchandise i am charged for it.the other complaint i have is that i have a $600.00 credit limit; every campaign that i order i always pay off my balance before the next campaign. This time i did not b/c when i placed the last order a $100.00 worth of merchandise that was back ordered from several campaigns before was sent with this order. Anyways i have a blance of $130.00 which still leaves me a credit of 370.00 well not they are telling me that in order to place my new order i have to pay thisa amt in full. Until i do my order is on hold and i can't cancel it ormake changes or anything. When you call Customer Service each person tells you something dif

Desired Settlement: DesiredSettlementID: Other (requires explanation) All i would like to know is what are my rights as a Rep for this company. Also how can a company charge you for sales tools and order fees when y ou are selling their merchandise. Grant you we do get a small amt off of some of the items but not all items but this small amt still does not cover the extra costs that we as Reps are charged.I hope someone can respond and help me with this to let me know what i should do.Thanks****** *******

Business Response:

To Whom It May Concern,

We spoke with the complainant to assist her in understanding the selling program. We explained that the cost of business tools is the responsibility of the Representative and can be used as a tax deduction. We further assisted by applying credit for business toold ordered in error. Avon considers this matter closed.

 

Avon Products, Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
****** ****** *******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/13/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have not gotten credit for the following items: 2) Passion Prefer Prvw- 468-304, and Super Bucket Bag Prp l384-195 Byzantine Goddess Pcd 020-335 earrings, for Campaign 21.I returned these items October ** and they all were placed in the same box. AVON will not credit my account for these items causing me embarrassment with my customers. I have lost orders because of this issue.

Desired Settlement: I want AVON to restore my account to its current good standing. Thank you.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved. I apologize for the inconvenience. 
Sincerely,
**** ******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/13/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Avon sent me packages I did not order twice (which is why I cancelled my account) and tried to bill me for both orders. I did not order them, I was buying two brochures at a time from my "upline" (the person who signed me up). The first time I called and I explained the situation and that I had not ordered anything, and it was taken care of immediately. They successfully credited my account. The second time I was sent a shipment I did not order I was extremely frustrated. So when I called I also cancelled my account. The person I spoke to that day said he had everything taken care. Then I got a notice in the mail saying that I had a past due amount of almost $20. I was very upset, and again called to tell them that I did not place this order and was not going to pay it. Once again I was told that it would be taken care of. A few days ago I received a notice in the mail threatening me that if I did not pay then it was going to go to collections. So once again I got on the phone and was told that she couldn't do anything about it, but would send an email to the correct department to get it taken care of. At this point I am extremely frustrated. It would probably be easier to pay the small amount, but on principle alone I will not. I did NOT place this order, so I WILL NOT pay for it. They are going to threaten me and my credit score with a collection agency for an order I never placed! All I want is to be credited the amount and for this whole nightmare to be done and over with.

Desired Settlement: I want my cancelled account to be credited the amount it says I owe and to never hear from this company again.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
****** *******


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/23/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was a representative of Avon account # ********. Cancelled account but had a credit of $129.67 for order that I cancelled. This was 08/**/2013 in the amount of $135.00 I owe Avon $4.67 from a previous order and it left a credit of $129.67. I cancelled my account with Avon on 8/**/2013 they claimed it takes 30 days to get a check back from them though they got my money with a debit card and it got it instantly. It's 9/**/13 and I called last week about the check. I was told it was processed and I should get it by Saturday. Well here it is Friday no check. I called back today at1:09pm and talked to some named ***** and he said there was no processed check and nothing was mailed. So they guy I talked to last week (I wish I had his name!) flat out lied to me. I was irate at this time. I said I want to speak to a supervisor and was put on hold and hung up on! Called back at 1:33pm and asked to speak to a supervisor right off. I eventually got a hold of ***** (Won't tell me his last name) He said he'll send out a request to process my refund/????? Why didn't they do this already! But it can take 2-4 weeks I already waited over a month! He said he filed the request at 1:52pm EST today (9/**/13) No I don't believe a word Avon says they are holding my money I never received any products and they have no right to hold money that doesn't belong to them. It's theft by a business. I have a bank statement with the money that Avon took out and the date and a printout from 8/**/13 stating that there is a $129.67 credit in my account!!! Avon also told me my last transaction was on the **** of August which is a lie my account was closed by then!

Desired Settlement: Immediate refund!

Business Response:

To Whom It May Concern,

We have spoken to the complainant to advise her refund check has been issued and will be received in 2-4 weeks. Avon considersthis matter closed.

 

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

It's not closed until I receive the check which I STILL haven't received! 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *** *******




 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

10/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I contacted ***** ***** to become an Avon Representative. She asks that I come on board under ********* *******. After a short period of time I decided this wasn’t something I wanted to pursue. Most of the training, information, etc. through Direct Marketing refers you to get assistance through the Representative you signed up under. That works great with an Honest Rep. I have been in Direct Marketing before & that was some of the best support you could ask for. That’s why I trusted Avon. But when I thought everything was closed on my account. All of my contact information was changed & someone placed an order. Leaving my account with a balance. The Avon collections department contacted me of this balance. I reported it as fraud. The collections department refereed me back to Avon. I contacted Avon & they referred me back to collections. I tried going through internal sources also. It was also through the Internal source that I found out that fraudulent activity had already been reported on the above-mentioned representatives prior to me. So Avon was aware this was happening to other members of that team. Avon failed to protect my Identity. When access was gained on my account & all information changed? Why wasn’t something sent to me? Currently Avon has done nothing to address the issue with/for me. Avon allowed my Identity to be stolen. I take that very seriously Yet Avon won’t even address this issue. I was told that the particular district that I need, currently doesn’t have a manager & that’s why I can’t get assistance. Avon stands behind their honest Reps. They need to stand behind the dishonest as well. I have offered to sign any affidavit needed or provide whatever they ask to prove my address never changed etc. However Avon has done nothing to assist in my Identity being stolen. I think they need to screen the Reps. that carry the Avon name – anyone can sign up for $10. Contact information that was used on the account was at the Consignment store that I used to own. Account # ******** ****** ***** **** ** *** *** * **** ** ******** ** ******

Desired Settlement: Avon also needs to add more security measures to assure other Reps that their Identity is protected. I want that account balance cleared.

Business Response:

To Whom It May Concern,

The account balance in question has been cleared. This information has been provided to the complainant. In addtion we haveprovided the details of the complaint to the on-line with the suggesstion of implementing better security measures. Avon considers this issue closed.

 

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/18/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchase a ring a little over a year ago from Avon. Completed a online complaint and was told I could return the issue and I would be issue a full refund of the amount paid with a receipt. I returned the item include the receipt, item and a email from AVON.The item was in a envelop inside of a cushion bubble pack envelope. Avon is trying to say there received the receipt but no ring. *o they are refusing to refund me. I informed them why would I used a big cushion envelope for a receipt that would make no sense. The individual that opened this package should have looked inside. I have been communication with ***** from Avon in regards to matter.Hello April,I have received your email regarding a number of concerns. My name is ****** *., and I'm happy to assist you with each one of them. To ensure that all your concerns are covered, I have listed them below:- Whether there is a warranty for the product - Complaint that the band of the ring started fadingWe're very interested in your feedback on the quality and performance of our products. That's because your satisfaction is our primary concern. *ince you're not pleased with the Heart *haped Diamond Cluster Ring, please feel free to return it to your Representative or back to the point of purchase. If that isn't convenient, we invite you to return it to us directly. Just send it, along with your receipt (if applicable) to:Avon Products, Inc. Attention: ******** ******* *** ******** ***** *********** ** *****We always ask for a receipt because our prices tend to fluctuate. With it, we can issue a refund for the exact amount you paid. If you don't have a receipt, we can only offer a refund at the most recent sales price.Please keep in mind, it will take between six and eight weeks to process your request.If you're interested in exchanging the item, please do this through your local Representative. Unfortunately, the Customer Returns Department is not equipped to handle exchanges. If you need a Representative, just call ***** *** ****.Also, please know we've let the Marketing team know about your complaint that the band of the Heart *haped Diamond Cluster Ring is started fading. They're always very eager for feedback from Representatives and Customers. Be assured they'll keep your comments in mind when making future decisions.I hope I've helped you. Please keep an eye on our website. We're always trying to improve it for you.*incerely,****** *.Avon Information CenterOriginal Message Follows:------------------------Customer Name : ***** ******I purchased to about a year ago for $100 gold heart diamond cluster. Is there a warranty on this because the band is starting to fade

Desired Settlement: I dont want a replace I will like my money back because that what was orginally decided.

Business Response:

To Whom It May Concern,

We have processed a check for the ring in the amount of $107.74, the check will arrive in 2-3 weeks. This information has been provided to the complainant. Avon considers this matter closed.

 

Avon Products, inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

*incerely,

***** ******


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My Avon # ********, I have only been selling Avon for a few months and i found the site difficult to use and when i called the office the personal where hard to understand. i ordered a DDD bra for a client at $27.99 plus tax and shipping. It took 3-4 wk to receive then it was the wrong item, they sent a DD black. When i was trying to get return info Avon made it hard as can be. I couldn't comply with the return demands no printer etc. I returned the bra and watch that had broken after 2days. I have the copy, its been 2 months they still say they don't have. until Monday 9/** I spoke to ***** and a mgr who placed the order gave me a number ********* as receipt. told me would be delivered by wed 10/*/13. No delivery when I called they said again they haven't received the item and I would have to pay. I paid with my discover card before not again.

Desired Settlement: I would like the bra for my customer #********* or give her money back.

Business Response:

To Whom It May Concern,

 

We spoke with the complainant to advise credit had already been issued for the incorrect product sent. We also advised we will be sending the correct product at no charge as an apology. Avon considers this matter closed.

 

Avon Products, Inc.

Business Response:

To Whom It May Concern,

We spoke the complainant on 10/* to advise that her account had been credited in the amount of $25.05 for the product in question. She was also advised that we were sending her a replacedment item free of charge as an apology. This item was shipped on 10/* and will be received within 10 mailing days. In addition we sent the complainant an itemized statement to show the cradit on the acount. Avon considers this mattre closed.

 

Avon Products, Inc.

 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ****



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/26/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Outright fraud. Created an account in my name without my consent or knowledge, then sent and charged me for products and advertising materials. At 3:44 pm on July ** 2013 I received multiple boxes from UPS that came from Avon Inc. I immediately asked the delivery person why he was delivering this to me and he said it was because it was addressed to me. I told him that I had no idea why I would be getting anything from Avon and I asked him to take it back. He then told me to deal with it through Avon and left. I immediately called Avon (at 3:53 pm) and asked them why they sent me these boxes. They asked me if my social security # was a number that the read off to me and I told them that it was not, they then asked me if my phone number was another number that they read off to me and it was not my telephone number either. They then said that they had made a mistake and would send me a UPS tracking label to return the shipment. Once the material was shipped back they said that they would zero the account and remove it from their system. The problem is that they never sent a UPS tracking label, so I called them back again and they said the same thing but still never sent a UPS tracking label. I called a third time and received the same run around with no results. On September **** 2013 I received a bill from a credit collection company saying that I owed Avon for the shipment that they "mistakenly" sent to me. After working diligently to correct their "mistake" and making three attempts to get them to send me a UPS tracking label, I am at wits end in dealing with this company. First thing Monday morning I am contacting the NM attorney general and reporting Avon Inc. for fraud/extortion and will look into retaining counsel for recuperating damages incurred during this ordeal. My home is not a warehouse to store Avon products and I have (or at least had) impeccable credit. If my credit is affected by their incompetence (or outright criminal behavior), I will be compensated. I have given them plenty of chances to correct their "mistake", but sending me to a credit collection company is an attack on me and my family and will not be tolerated! I did not ask for an account with this company and have no idea why one even exists with my name on it.

Desired Settlement: First of all I want the Avon garbage out of my home. Second, I want the false account that they put in my name erased from their system. Third, and most importantly, I want a letter sent to both myself and the credit collection agency stating that Avon made a mistake and to wipe all records of my name out the credit collection agency's system as well. I want proof that my credit score did not and will not take a dive due to Avon Inc's incompetency. I believe that Avon should voluntarily comp

Business Response:

To Whom It May Concern, 

We spoke with the complainant to advise that we have arranged a pick up from UPS for the order delivered to her in error. We advised credit for the order will be applied once the order is received from UPS. The complainant was advised she needs to flea police report for identify theft since her personal information was used to open an account without her knowledge. This account has been closed and no negative reports have been filed against the complainant with any credit bureau.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/26/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I signed up to become an Avon Representative in February 2013. I was a bit hesitant because I was pretty sure I wouldn't have the time necessary to make it a profitable opportunity. I signed up anyway. I was not instructed about costs for brochures and other materials after the initial kit I received. I found this out the hard way when I ordered books (minimum of 10) on my 3rd campaign. I was a bit surprised but stuck it out for 2 more campaigns anyway (I think campaign 11 was my last one). I admit I was late with my final payment but I paid on June ** the balance which included a late fee of $5. As I stated earlier I didn't expect to have the time to put into an Avon business so here it is 3 months after my final payment was made that I am getting around to making a complaint. I am also sending a letter to Avon today. After sending my final payment I am receiving a bill which is nothing more than a fee for what I can only figure as being for inactivity. I will not accept this as my responsibility to pay as I had a zero balance with Avon and have not placed another order. I want the late fees removed from my Avon account and my credit report and my account and representative status closed out. My time is even more scarce this time of year as I am working hard on my farm to finalize our harvest and prepare for winter so I am making my complaints at the same time to the BBB and to Avon.

Desired Settlement: The $30.00 fees removed/credited to my account and my credit restored with credit bureaus as well as my representative status closed out. No further harrassment from Avon or any of its employees/representatives.

Business Response:

To Whom It May Concern,

We spoke to the complainant to advise the fees on the account have been credited and the account balance is zero. We also advised the account has been closed. Avon considers this matter resolved.

 

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/26/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Avon is censoring negative customer reviews from their web site. This is misleading for customers who are under the impression that any buyer who chooes to be heard about their purchasing experience will be able to share their personal findings and thereby allow the potential consumer to make an informed choice. I received an inferior product from Avon and wrote a relavtively neutral and balanced review in an attempt to stay somewhat positive because I had bought a necklace from them with the understanding that the proceeds were purported going to domestic violence programs. The chain I recevied was very cheap and kinky and I said so. The pendant wasn't much better but I said nice things about its design, just to be polite in light of the alleged cause. Avon responded by saying that they rejected my review because it did not meet their guidelines. They provided a link to their guidelines. I did not violate them. My review was completely objective and was focused on the product and my individual experience using it. It provided extremely specific details about why I liked the pendant but disliked the necklace. It was not mean-spirited or spiteful. I even positively addressed why I supported the cause and liked the design of the pendant. I was in full compliance with Avon's Terms of Use in that my post did not contain any obscenities, discriminatory language, or other language not suitable for a public forum. It did not contain any advertisements, “spam” content, or references to other products, offers, or websites except to suggest that Avon could directly collect money for domestic violence at Avon.com. But I did not suggest a particular web site. My post did not contain an email address, URL, phone number, physical address or other forms of contact information. My comments were critical of the material used in the chain - but that was neither nasty nor spiteful and I was intent on including positive comments about the product as well. I did not mention any other reviews posted on the page or their authors - even though some of them agreed with me. BOTTOM LINE - This seems like a clear case of censorship. Perhaps Avon only allows a maximum of 3 negative reviews on a product, if any at all. I was in full compliance with the guidelines. I now perceive Avon's reviews to be useless as it is clear that they censor them and only allow positive reviews and limit reviews that contain negative comments - even when they are balanced with positive comments. They do not appear to be acting in good faith. And I'm now also curious about the transparency of the donation they say they are making to the domestic violence cause. --------------- 9/*/2013 8:32:45 PM Dear ****** Your recent review of Empowerment Circle of Support Necklace did not get approved as it did not meet one or more of our established guidelines. We invite you to revisit our guidelines and try submitting another review. We appreciate you taking the time to write a review about Avon products and hope to successfully post your next review soon. Sincerely, AVON Online Team

Desired Settlement: An uncensored posting of the original review absent any language that Avon may find to be distasteful, but not absent the opinion language regarding the necklace. A warning to Avon that they can not manipulate the reviews of customers if they are choosing to provide a product review forum.

Business Response:

To Whom It May Concern, 

The complainant's product review was rejected due to a violation of guidelines for reviews. In this instance this was due to the price of the product being included in the review. We spoke with the complainant to advise her of the reason for the rejection and that she could certainly resubmit the review after deleting that information. Avon considers this issue resolved. 

Avon Products, Inc. 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: They are billing me for stuff I'm not receiving

Desired Settlement: DesiredSettlementID: Refund Id like my Acct refunded n the no criedit thing lifted its not my fault the driver was taking my stuff

Business Response:

To Whom It May Concern,

We spoke to the complainant to advise that based on her high ration of credit for items she is stating she never received we are no longer able to issue credit on the account. Complainant decided to end her relationship with our company. Avon considers this matter closed.

 

Avon Products, Inc.

Business Response:

To Whom It May Concern,

The Complainant's account has been reinstated and she has been placing orders. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Consumer Response: ****** ******** *******

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because: y

 

[Your Answer Here]

 They have thir driver before ups stealing my orders , n now I can't send back broken products and can get credit for this items they are not sending I think the woman that closed my acct with out my permission should have to pay me 50$ cas I had 100$ worth of orders when she closed my acct n was very rude n disrespectful to me treated me as if I was a baby , she needs to be fired , I'm not the only one shes done this too! Very rude lady she is .

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* ****** ******** 




 

BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.

9/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I used to be an Avon representative but my inbox became inundated with email after email feeling pressured to sell more and increase my client base, blah blah blah. So after just a month I followed the steps to remove myself as a representative and asked to removed from all mailing lists. It's been 9 months now and I still have not been removed from their mailing lists. I still receive emails from Avon itself and a particular district manager as well. I sent numerous emails, made numerous phone calls and even put a complaint directly to the privacy commissioners office and they are STILL contacting me. The worst part is, no one has ever contacted me to apologize for being ignored nor have they returned any of my phone calls or answered any of my emails. I even called the Avon customer service line 3 times and each time all 3 ladies refused to help me because they "didn't know what to do." They clearly are not taking this matter seriously even though they are now breaching my privacy rights. I am disgusted with the way I've been treated by Avon and I will never do business with them ever again.

Desired Settlement: I'm not sure how to answer this question as I don't know if there's anything that can be done by the BBB or not.

Business Response:

To Whom It May Concern,

We would like to confirm that **** ******* was removed from all communication lists at Avon Head Office a few months ago. In fact, our records indicate that no communications were sent from Head Office from the time her request was processed.

As a precautionary measure, we have advised our Field Specialists (help and support employees that work directly with Independent Representatives) to remove **** ******* from any correspondence lists.

It is important to note that Avon representatives run their business independently and are not Avon employees. Therefore, we cannot rule out the possibility that **** ******* was approached or sent any communications by an Independent Sales Representative.

Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Business Response:

To Whom It May Concern,

Avon has ensured the complainant's e-mail address has been removed from all records so that futher emails will not be receivedfrom the Avon corporation. The complainant also advised she has spoken directly with the independant sales Representative who was sending emails and ask to be removed from her email distribution lists as well. Avon considers this matter resolved.

 

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/6/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Hi my name is ******** ******* and this is the 2nd time avon has done this to my account where again the amount on my accpunt is change and should not be on there and I cant return a item . Here it myaccount number with ******** I want this fix and my account back to 0 thank you

Desired Settlement: Fix my account back to 0 and my returns tobe fix

Business Response:

To Whom It May Concern,

We spoke to the complainant to offer assistance with her account balance dispute. She was unable to provide any information as to why she felt the balance was incorrect. She has been advised that the balance will remain. She has also been advised after reviewing her invoices if she finds any errors Customer Service will be available to assist. Avon considers this matter closed.

Avon Products, Inc.

Business Response:

To Whom It May Concern,

We have spoken to the Complaintant in regard to her account. The balance was brought to a $0 balance and all transactions explained. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** *******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/6/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I recently placed an order on line with Avon order ref *************, order placed *** August for $25.65. The order appeared to process without issue until Avon informed by email that they had charged my credit car twice.When I was notified of this I asked Avon how this had happened and what safeguards were in place to ensure it did not happen again on what could have been a much larger order. After various email exchanges with numerous different Avon reps in which my concerns and questions were not addressed Avon are now not responding to my emails in respect of this double take of my funds. Even though it was Avon themselves that alerted me to this double dip of my credit card some of there communications refuted this and on one occasion I was asked to supply my bank card details along with the CVV which I was somewhat taken aback about. A later email requested that I fax my credit card details. One email even stated I would not get the hold taken of my credit card until the order had shipped. I have as yet not received a satisfactory response as why this double dip happened and what Avon are doing or have done to ensure this does not happen again. I have not received an explanation that satisfies my why an Avon rep could be requesting my personal detailed banking details Order_Number: *************

Desired Settlement: DesiredSettlementID: Other (requires explanation) I require and answer to my open question, an understanding of why my personal bank details were requested twice including my security number for my card and even though I did not set out looking for compensation I now would be looking for compensation for my wasted time, effort and annoyance. It is also good to know that the BBB are there watching out fopr these sorts of practices.

Business Response:

To Whom It May Concern,

We spoke to ***** ******** in regard to complaint number *******. We reached out to our Online Managers and asked for additional assistance with the resolution. Avon’s Online Manager actually called and spoke to ***** and explained what had happened and how safeguards have been put in place to ensure that it will not happen again. Also, each Specialist that handled *****’s email will receive additional training on the proper process to follow if a duplicate charge every takes place again. We have made contact with ***** and he has assured us that he is completely satisfied with the outcome.

Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your efforts on my behalf they have been very much appreciated

Sincerely,

***** **** ********



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/27/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed my order BEFORE the cutoff deadline on August ***, 2013 and I was not only charged EXTRA shipping for a "late" order, but it also still has not been shipped...4 business days later! A UPS shipment label has been created, and shows in Avon's system that it has shipped, but only because the account was MARKED as shipped. UPS still has not received the package, they just have confirmation that the label has been created. Customer service at AVON, first of all, is outsourced somewhere overseas where there are lots of "*****" and "*****" (the two ******* employees that I spoke with)...neither of which had LAST NAMES! Uh, WHAT? That's what I was told at least when I asked for a full name and employee number. Basically, Avon is not doing a very good job of holding up their end of the deal and being a reliable company, although they have been around for many years. As an independent Avon Representative, I am unhappy with the service from "my" company.

Desired Settlement: I want my shipment sent overnight, with AVON covering the charges. I have customers that are very unhappy for the delay.

Business Response:

To Whom It May Concern,

The order was shipped on 8/** and delivered on 8/**. WE spoke with the complainant to confirm the order had been received. Avon considers this matter closed.

Avon Products, Inc

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/21/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Placed an order with this company in March. Never received product. Contacted company to find out delay. Was notified that I was to receive a refund for my order. Never received the refund for the order. It has been almost 5 months since the original order was placed. Customer service was poor regarding my concerns

Desired Settlement: I need for this company to finish what they promised they were going to do. I am tired of waiting around and having no one contact me. My grievances should not have been sitting around this long for action

Business Response:

To Whom It May Concern,

We have processed an order to be delivered directly to the complainant. She has been advised the order will arrive in 2-3 weeks. Avon considers this matter closed.

Avon Products, Inc.

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/20/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On May **,2013 Avon debit my Trustmark checking account twice for the amount of $103.94, a total of $207.88. I have written Avon and called regarding this matter. I was told that $103.94 would be credited back to my Trustmark account. In stead of crediting it back to my Trustmark account they have added to my Avon account. I have an order for $142.92 Avon wants me to pay $246.86. When I call to system to find out the balance I owe it is still requesting that I pay $103.94. Each time I make an Avon payment I get an approval code number, this is for Campaign 10. To resolve this matter, I want Avon to credit $103.94 back into my Trustmark account and the system to state the actual balance that I owe. It is showing on my bank statement that it was debit twice. I was told it was credit back to my debit card, but it was not. Have checked my bank.

Desired Settlement: DesiredSettlementID: Refund I want Avon to refund me my $103.94 back to my Trustmark account, or debit card, or credit my account for this amount. And the system to state the actual amount I owe. The amount I owe for Campaign 15 should be $142.92, not $246.86.

Business Response:

To Whom It May Concern,

We spoke to the complainat and advised this refund had been issued on 7/*. She stated she was aware of the refund. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/14/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was a consultant and purchased some products. I returned what I was unable to sell and they gave me credit for part of my returns. Three items totaling around $98 dollars were not credited to my account and they told me I never ordered these items and that I would have to prove with a copy of my invoice. I no longer have a copy of my invoice. I requested that they send the product back to me since they would not give me credit. The first representative told me that they would not credit me or send me the products I returned back, but if I was an active consultant that they could help me. I asked for a supervisor and she told me that my products were no longer products they sold. However they do sell the same products they just changed the product number. Their excuse for not returning the product back to me is that all return products go into a bin and they can not retrieve them. I paid the balance, but I do not feel it is right that I had to pay since they kept the product and would not give credit.

Desired Settlement: I would like my money back for the three items I returned totaling $98.99.

Business Response:

To Whom It May Concern,

We processed credit in the amount of $99.98 on the complainant's account for the three returned items. This information has been provided to the complainant. Avon considers this matter closed.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/8/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Was not sent my start up packet due to them not correctly addressing it. They refused my refund. I requested a start up packet to begin working for Avon. The cost was $10. Several days later, I checked the package tracking and learned they did not address my packet correctly and it would not be coming to me. I requested a refund and I received the response that the fee was non-refundable. I received NOTHING, so I owe them nothing.

Desired Settlement: I would like my $10 fee refunded.

Business Response:

To Whom It May Concern,

We have requested a check in the amount of $10.00 be sent to the complainant and provided her this information. Avon considers this matter closed.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and I will consider the matter resolved when the check arrives and clears my bank. 

Sincerely,

****** ******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/8/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Processed an order on-line and was waiting for delivery. Was contacted by the representative and we agreed on a date and time. The representative never showed or made any additional contact. I did make a follow-up later in the evening, asking why they didn't show up. There was no response. I contacted Avon the following day and did not receive any assistance in this matter. The company didn't make any attempt to make me happy and didn't care to do so. This was a second chance I was giving Avon to provide me with service and once again, they failed.

Desired Settlement: I would like the products I ordered as a gift for the trouble I went through. My order was only $11.00. These items were needed for a trip I took and needed to purchase additional items at a greater expense.

Business Response:

To Whom It May Concern,

We have processed an order to send the items in question directly to the complainant free of charge. She has been provided this information. Avon considers this matter closed.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ********



I was unable to reply to the complaint directly.Tried numerous times to no avail.

I am satisfied with the response from the company. Here is hoping they are able to correct the problem with the representative and the manager which caused this to happen.

Thank you for your time spent on this.

Have a Blessed Day!

******* ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/5/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I am an Avon representative, I'm ashamed to say. Avon sales campaigns run for two week time periods, yet Avon allows backordering of these campaigns for an additional four weeks, adding up to campaigns that are valid for a total of six weeks each. Due to their schedule, the campaigns overlap each other, with the result being that three campaigns are valid at any one time. It is understandable that unforeseen shortages may occur from time to time, but Avon has made it a standard practice to advertise items that are in high demand and have unending shortages. I have recently lost several steady and reliable customers because of Avon's inadequate supply of advertised products. As a small business owner, that is unacceptable. On the date of July **, I received about half of my Avon order. When I called to find out what happened and why there were shortages remaining from as far back as May, I was told by an Account SUPERVISOR named *** that those items were not available when my order shipped the day before, but were currently available and she would create an additional order for those now-available items with an additional shipping charge of $9.95 (regular shipping charges for my orders are $7.95). I have been invoiced for the order and when I checked the invoice today I noticed that all of the items with the exception of three EYELINERS are still not available. I am being charged $9.95 for shipping on THREE EYELINERS! NOT ACCEPTABLE!! If a SUPERVISOR cannot tell when something is truly available, then who can? Avon has become a joke among representatives. I am tired of seeing items in current brochures that have been backordered since MAY! Avon must be stopped and be forced to become a reputable company again. In addition to these complaints, I have been having numerous issues with burst or crushed boxes since they changed to the Zanesville, OH distribution center and changed their boxes. It's all become a cheap joke.

Desired Settlement: I want Avon Products to employ American English speaking customer service representatives who understand what is being said to them and who LISTEN instead of constantly talk when you call for assistance. I want an apology from someone at Avon Products who is not a customer service rep, but a CEO or someone in authority so that I know this has reached them. I want billing adjustments for all the shipping charges I've had to incur sending damaged merchandise back (at my expense and loss). I want refund of addendum shipping charges because $9.95 is an extreme amount of shipping for three eyeliners that weigh less than two sheets of paper and would only require a first class postage stamp. I want the promised items delivered immediately. I want Avon to stop the practice or policy of advertising, relentlessly, products that are not available and have not been available for three months. In the past, I enjoyed selling Avon when the distribution center was in Atlanta, GA and there were few shortages and no crushed or split shipping cartons, but now that they have become more "efficient" by moving the operation to Ohio, there have been nothing but aggravations. I used to look forward with excitement to my Avon shipment, but now I dread having to deal with it.

Business Response:

To Whom It May Concern,

We spoke with the complainant to address all concerns. The shipping for the eyeliners has been refunded to the account. Avon considers this matter closed.

 

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/30/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: There are false charges on my AVON representative account from a company called La Sales Center. I contact AVON to ask what it was for. I was told that they did not know and that I would have to contact La Sales Center. SO, I made SEVERAL attempts to contact La Sales Center with no answer and no response. I called AVON, who's representatives also attempted to contact La Sales Center with no answer. AVON had no right to allow another company that they know nothing about to make false charges to my account that I entrusted AVON with. Their response has been, "I'm unable to remove the amount charged for the purchase made from the LA Sales Center of $91.59 and for the La Sales Center Shipping Fee of $5.95 on 5/**/2013. It can be disappointing when your expectations are not met. However, you need to contact the LA Sales Center regarding your concern" and "Additionally, I see that if you do not make the payment of $97.51 your account would go to collection." AVON has allowed a company to make false charges to my account and is now threatening to send me to collections if I do not pay it. AND they are racking on late fees along the way.

Desired Settlement: I have paid the $124.65 for the 2 orders that I recently PLACED AND RECEIVED. I want ALL charges from LA Sales Center and late fees removed from my account and the account closed with a $0 balance.

Business Response:

To Whom It May Concern,

The  disputed amount charged to the Representative account has been credited. We spoke to the complainant to advise of the credit and closed the account per her request. Avon considers this issue closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/24/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: In approximately late April/early May 2013, an Avon Representative (****** *****) contacted me via phone in response to my online request to discuss my interest in possibly becoming an Avon sales representative. A representative came to my home in or about late May/early June 2013, and, without divulging, explaining, or relating any of the financial requirements (other than a $10.00 buy-in fee and the obvious payment for product at a discounted price) to maintain my position as a sales rep, signed me up for the job. This Rep or Leader (she either omitted her exact position title or I have forgotten) proceeded to show me a Score Sheet wherein she noted that I would be allowed a $300.00 line of credit according to my Score. The Score and corresponding line of credit are based on certain criteria which have to be met in order to receive a line of credit. The true score I should have received would have allowed me a $100.00 line of credit. This Rep tallied the score, by her own volition, to reflect a credit line of $300.00. I was completely honest with her regarding my information which she was supposed to base my credit line on. I thought she was trying to help me out by increasing my line of credit, although she fudged some of the information on the Score Sheet. At no time in our meeting, which lasted approximately 25 minutes (half of which she spoke of her recent diagnosis of ********* and I of mine), did this Rep divulge any information as to the processing fees and other required charges I would incur upon submitting my first order online. She also told me that I would make 40 percent on ALL items ordered in ALL 4 of my first 4 campaigns (I have an email from her reiterating this statement). I found this to be misleading, and I ended up losing money my first campaign. I submitted my order on time and I paid my invoice on time. Upon placing my order for my 2nd campaign, I learned, by extensive research and multiple calls to Avon service line, that the 40% discount my recruiter promised me was only on core products and only on my first campaign. After that, the next 3 campaigns offered a 40% discount on orders (on core products) of $50.00 or more before taxes after my 1st campaign. I found out about many other charges that, unless you are privy to this info, you ultimately end up paying Avon to sell their product. I can't see anyone without money to invest, signing on for this. My 2nd campaign I submitted my order on time and owed no outstanding balance. The following day, I received a phone message and an email informing me that I would have to pay approx 60% of my order up front as a deposit. I called the service line and they said they could not lift the hold and gave me what I presume is the District Mgr's line, which I called all day and got a busy signal. There was much more pertinent information which was withheld from me when I signed on to become a representative. Without this information, I would have probably incurred these charges had I not spent hours investigating and researching. There are many more charges and fees I discovered throughout my research (very time-consuming effort), which I am under the impression are intentionally undisclosed for the purpose of getting new recruits and making profits for the recruiters and the company, at the expense of many of the new representatives. I also discovered many websites wherein new representatives are confused as to these types of charges, and why they were not advised of them when they signed on with Avon, and, like me, are in position financially to make advance payments on orders not received. The majority of complaints I found were of the same nature as my own. Many reps, current and prior, have complained of being "scammed", "ripped off", and intentionally mislead by the person who recruited them to be a sales rep, and by the company itself. These complainants claim that they only way to avoid a liability as an Avon rep is to take losses the first year or two, and to have a cash flow of your own in order to buy the product and then collect from the customers. Or become a Leader or Recruiter. Upon my initial meeting with the recruiter, I made her very aware of the fact that I was in a difficult financial position and needed to make a little extra money to make ends meet. Most of the complaints I have viewed state that Avon's practices in recruiting new representatives is unethical. Since my experience as an Avon representative, I agree with this view. I could add to the contents of this issue, but I believe the information I have provided is sufficient at this point. Thank you for the opportunity to voice my concerns and complaints. I hope this matter is resolved quickly.

Desired Settlement: Release hold on my order (submitted on time) without deposit and promptly deliver product so that I may deliver order to customers on time, collect funds, and pay my invoice of $43.00 on time without any additional charges. Immediately subsequent to my payment in full, accept my resignation as a representative, and cancel my account without any further charges billed to me and without any negative reports being made to any agencies.

Business Response:

To Whom It May Concern,

We spoke to the complainant to discuss her concern. We advised of the need to pay for her orders prior to shipping and apologized for any confusion. We also advised the account has been closed per her request with a zero balance. Avon considers this matter resolved.

 

Avon Products, Inc.

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/5/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: My complaint is with Avon's online ordering system. It purposely reflects the total amount that you have just ordered inaccurately. This misrepresentation of order total has caused 2 of my orders to come in UNDER the required minimum order requirement of 50.00, costing me altogether an unwarranted extra 20.42, which I should not have had to pay. I was very disappointed when they refused to credit this amount back. I would like to have the fact of this misrepresentation KNOWN, LOOKED INTO, and CORRECTED, so that their system will present an order total that is ACCURATE, which would stop this unfair problem. I truly believe that this ordering "glitch" is a bad business practice, purposely misrepresented so that you have to order more product or risk paying MORE money on your order if you have not ordered enough to make the 50.00 minimum. I know this sounds confusing, so let me explain. Upon placing my last order, when I was done their system said I had ordered $71 dollars & some odd cents. So I'm thinking that if the minimum order requirement is $50.00, & their system is TELLING me that I have ordered $71, this should be enough to satisfy the 50.00 requirement. Well, obviously NOT, because when I received my order, the invoice stated that I had MISSED the 50.00 minimum by a mere 55 cents. Avon took an extra $13.10 from me that time, which they have refused to credit back, stating that TECHNICALLY the order WAS under the minimum of 50.00, so no credit. If the website had ACCURATELY reflected my order amount, there would not have been a problem, I would have known that I had to order more product to get to the 50.00 minimum, & would have done so. Please look into this & make it right, as the only one that is making $$ off of this inaccurate listing of total amount ordered is Avon, costing me & the rest of the representatives out there more then we need to be paying. Thanks for your time and patience, sincerely, ***** *******

Desired Settlement: The amount I am disputing is $20.42. I would also request that Avon be REQUIRED to FIX their online order website, so that it will give the ordering representative an ACCURATE TOTAL of the amount of product they have ordered before they place their order, so that they know, without a doubt, that they have reached their minimum order requirement of $50.00, hereby solving this unfair website problem.

Business Response:

To Whom It May Concern, 

  

We applied an earnings adjustment of $34.35 to the account. We spoke to the complainant and advised of the credit and explained that the order total on the website is an estimated amount. We also provided direction as to how to calculate orders to determine the exact amount and avoid this issue going forward. Avon considers this matter closed. 

  

Avon Products, Inc. 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  However, I would like to correct Avon's response to this.  First of all, the amount that was credited back to me was in 2 credits. One was for 9.98 and the other was for 14.39, which equal a total credit of 24.37, not 34.35 as they have stated here.  They do state the truth when they say that their site only lists an estimated total.  But when they say that they provided me direction as to how to calculate an order to determine the exact amount, they are wrong, and they did no such thing,.  The only why to "calculate" an exact order amount is to be sure to order ENOUGH (more product) to satisfy the  50.00 minimum order requirement.  The gal on the phone said that they realize this, and might think of changing this in the future.  I hope that they do!

Sincerely,

***** *******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/3/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: its been about 4 months that the company has been charging me extr.. I've been email in customer service about my issue and they don't resolve this is just tell me to pay for the extra charges and I'm getting tired ofpayingn something that I don't order.. I have emails to prove that customer service tell me on emaii that I was not be shippe to not worry that they will not charge it my account.. when I get my order I see this extra charges.. I'm just tired of them charge me extra I am I count I don't have extra money to be paying this.. I need this to get resolved.. personally Avon has the worst customer service they don't help you at all...

Desired Settlement: to give me a refund for the items that I did not receive

Business Response:

To Whom It May Concern,

We spoke with the complainant in an effort to resolve her issues. We advised of the correct procedure for processing of returns for products she stated she did not order but received. We also discussed the claim of products billed but not received. We explained that due to her extremely high rate iof claim for this situation we would no longer be able to provide creidt or replacements for these claims. Avon considers this matter closed.

Avon Products, Inc.

Business Response: Hi ******,

I left you a voicemail concerning the above complaint.

At the time of the complaint the complainant had requested credit for 37% of the products billed to her account stating she had never received the products. The products listed on the complaint had been credited previously, however she continued to insist that she had been billed a second time for the products and still did not receive them in her Campaign 12 order. She went on to state when her Campaign 12 order was delivered she only received two boxes. This order was delivered by Norco Delivery Company. The delivery company does visual confirmation of all orders and have proof that all three boxes of this order were delivered.

This information has been provided to the complainant several times via telephone.

At this time the decision has been made to close the account and no longer send product to complainant.

Please let me know if any additional information is needed on this complaint.


**** *******
Executive Response Coordinator
Customer Care Information & Support
**** ******** ******* ***************** **** ********* **** *** ******** ****** *********** **** *****
Direct Line ###-###-####    Avon Tie-Line **********
*********************


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer here

avon just giving me the run around i have showed them proof of there mistake. give them email from there customer service, saying that they will not changer for the items. on the invoice they show items that i never got.. why would i pay for somthing i never got.. i need this to be sloved.. 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *******




 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

6/28/2013 Problems with Product/Service | Complaint Details Unavailable
6/27/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I signed up with avon to sell avon, well they sent me campaign 8,9 and 10 that came out of the fee I payed to sign up. I ordered campaign 11 and 12 them campaigns never came and now its too late to even hand them out its over, they are still billing me for them campaigns I never got and now adding a late fee, I wrote and told them I am not paying for campaigns I never got and I got no response from them. I want this order that never came cancelled and i'm not paying for it. they still want to charge me for them that I didn't get. my boyfriend can confirm I never got them since we live together and checks the mail every day.

Desired Settlement: I want the charges to the campaigns I never got dropped and the late fee dropped.

Business Response:

To Whom It May Concern,

Credit has been applied for the orders never received. This information was provided to the complainant via email as we were unable to contact by phone. Avon considers this matter closed.

 

Avon PRoducts, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/26/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am writing to you. in reference to the way the Avon Company treats the Representatives that have choose to sell their products. For instance, my wife ******** ***** just this past campaign of selling Avon sold approximately $270.00 of Avon. She was told to mail a check to Avon for approximately $269.00. She contacted her Team Leader who happens to live in Texas, who stated that this amount seems out of the ordinary with no profit margin. She had a customer who ordered a blouse the last campaign, and she wa given a very hard time in returning the item. This campaign, a second custome ordered a dress that was to low cut for her and chose to not accept the dress, due to the guarantee. Instead of Avon just deducting the price of the dress, since the campaign amount hd not been sent to Avon, they still informed my wife to mail the money for the dress in its entire amount and they would credit her for the dress, but they do not give credits for the amount but, at a lesser amount. The blouse was credited for approximately $3.00 less and the customer has to pay out of pocket for return items to be mailed back, and it takes 6 to 8 weeks to be credited, if in fact you the representative properly gts a credit. Avon accounting habits should be investigated. As of now, my wife has no manager assigned to the Nashville area where we live. Would appreciate if you the Better Business Bureau could look into this matter.**** *****, Husband of ******** *****: Avon Representative Product_Or_Service: Dress/ May **, 2013 Account_Number: Account # *********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like for someone to find out why after I had sold $270.00 worth of Avon and I had to pay $268.00, I bought a shower gel for $1.99. My total profit was $3.00 counting the shower gel. I also need to find out who is making my profit, because I'm not making any profit at all. Please call me at ************ or email me at ******************

Business Response:

To Whom It May Concern,

We spoke with the complainant to explain earnings, and returns. We reviewed the account with the complainant to provide better understanding of how the business is managed. Avon considers this matter closed.

Avon Products, Inc.

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/26/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Avon is charge me for item I never receive and for taxes. I try to talk to a supervisor and they left me on the phone for 45min so I call back nothing missing item and over charged in taxes.

Desired Settlement: I want my balance to be zero. and and want my customer item they never sent to me.

Business Response:

To Whom It May Concern,

We spoke to the complainant to address her billing concern and missing product. Complainant made the decision to discontinue her association with Avon. Avon considers this matter closed.

 

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/26/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been selling Avon Products for about two years now, as an independent sales rep. and since the first six month that i had been selling the product i have had difficulties dealing with customer service. I had contact then District Manager *** ******, and the problem was somewhat fixed. shortly there after I had contact customer service and it was impossible to deal with staff because every-time that i had called i would be told the i had called India or the Philippines. on several occasion i was told by the supervisor at one of the customer service center that it is better to learn how to run my business better. and lost about $50.00 on the process dew to being double bill. Since the new District Manger to over my district i have requested that she contact me with regards to my issue and find a way to resold this matter. I have only spoke to her **** ******** once through Text Message and i have repeatedly request that i talk to her and no word in response from anyone in the management team. My orders does not get deliver on time, and there are several occasions which the order was cancel and also was charged $4.00 dollar extra. I have had defected products come to me, and when i called customer service about it, i was simply told that i would have to ship the product back myself as well as pay for it out of my pocket. the Past previous order that was place i was told that I had to pay $113 for a order the was only $45.00 and them the order would be shipped. I have always payed my bill on time. Two days ago contacted the Assistant District Manager to get me in touch with the district manager; so far i have yet to hear from anyone. it is a customer service that is second rate. and extremely difficult to even get a hold of rep that speak property English to explain my situation

Desired Settlement: Stop double billing me and making me pay more that what i own

Business Response:

To whom It May Concern,

We have spoken to the complainant to resolve all concerns and answer all questions to concerning his business. We have also provided information for training. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/25/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I paid Avon for a order. It was $69.00 and I did not get my order but they keep my money. I have to always pay upfront and I do. I have not had an order since 3/**/10 which was campaign 8. They are saying that I owed for campaign 8 which was only 30.96 and i paid them on-4/*/2013 Point of Sale Uncategorized DDA PUR AVP*AVON P ************ IL ************ ($40.15) . ********** 03/**/2013 08 5 30.96 4/**/2013 10 Regular***-***-****$76.45-4/**/2013 Point of Sale Uncategorized DDA PUR AVP*AVON P ###-###-#### IL ************ ($69.00) I am going to my bank and requesting my refund.

Desired Settlement: I want a refund of my $69.00 and I want them to cancel my Avon Contract.

Business Response:

To Whom It May Concern,

We made multiple attempts to speak with the complaintant. No calls were returned. We left a voice message that the amount of $69.00 paid were for products previously sent and not for the products being held. Avon considers this matter closed.

 

Avon Products, Inc.

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

I was always paying on before the order was delivered so how did I owe $69 on a $30 purchase?

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *****




 

Business Response:

To Whom It May Concern.

Multiple attempts have been made to contact the complainant. Messages have been left for a return call. We have received no further communication. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was an Avon rep for well over 5 years however; my last transaction was made in November 2012. I called Avon February **, 2013 and spoke to ***** she informed me that I had a $30. 00 credit and I could use it for buying products or request a refund. I asked if I could think about it. Weeks later I went to place my order but my account was locked therefore; I was not able to get into my account so I called Avon again in March for my credit but I hadn't received it at that time. On April *, 2013 I called again and spoke to **** but he hung up on me after having me on the phone for 20 minutes he said he had to check my account. I called back after I realized that we were disconnected and spoke to *** she communicated to me that I owed for a missing item that was not returned to Avon and that they were going to deduct that item from the $30. credit that they had. I agreed and asked if they could put the remaining credit back on my credit card. *** said that they could not put the $14.83 on my card but that they had to mail out a check. I had to call Avon back again because I haven't to-date received a check or credit and I spoke to *** again but this time she stated that she would have to process a request for the money to be shipped out to me??? I informed her that this was bad business for a company like Avon to delay a credit and that I was going to report Avon to the BB because it just wasn't fair that I could may a payment with my credit card but can't get the credit put back on my card. If the table was turned and I owed Avon they would have tacked on late fees. Here it 6 months later and I still don't have my $14.83! If you call Avon I have provided the information below that you will need to get access to a live person. Thanks Avon Customer Service #: ###-###-#### Account #: ********, District ****

Business Response:

To Whom It May Concern,

We spoke to the complainant to advise the credit refund check has been issued and should be received by 4/**/2013. Avon considers this matter resolved.

Avon Producst, Inc.

Business Response:

To Whom It May Concern,

We spoke to the complainant to advise the credit refund check has been issued and should be received by 4/**/2013. Avon considers this matter resolved.

Avon Producst, Inc.

Business Response:

To Whom It May Concern,

 

We spoke with the complainant to confirm the address the check was mailed to was incorrect. We updated the address and reissued the check to the correct address on **** The check will be received in 2-4 weeks from the date reissued. This information has been provided to the complainant. Avon considers this matter closed.

 

Avon Products, Inc.

 

Business Response:

To Whom It May Concern,

 

We spoke with the complainant to confirm the address the check was mailed to was incorrect. We updated the address and reissued the check to the correct address on **** The check will be received in 2-4 weeks from the date reissued. This information has been provided to the complainant. Avon considers this matter closed.

 

Avon Products, Inc.

 

Consumer Response: Better Business Bureau:

 I have finally received the $14.83 check for complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely, 

******* ******** 


 

Consumer Response: Better Business Bureau:

 I have finally received the $14.83 check for complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely, 

******* ******** 


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was conned into spending a lot of time and money into a business that was not producing any income. My sales manager/representative talked me into investing a lot of money and did not help me at all. I spent a lot of time and gas money to make a "small business grow". She would tell me to meet her in town, for "training" which cost me $10.00 in gas every trip. When I would get there it would be pointless. I made multiple trips. They also convinced me to join the chamber of commerce, which cost $60 quarterly. I received no business from advertising because there so many other Avon Ladies in the area. They told me to rent a table at one of the mixers which was $20. They only reimbursed me $10, even after I showed them the receipt. Also I paid a ridiculous amount for books, and other miscellaneous extra books and other sales' tools. I was putting in between $100-$200 dollars every campaign and every time I placed an order. The money I had from customers was less than what I owed them. So I owed them like $20 extra every time I placed an order. When I received my orders, there would be missing items and customers would have to wait for a whole month and a half before I received it in the mail. Then people would place orders with me and then Avon would be out of stock, but wouldn't tell you until after you made the purchase. Forcing me to withhold other people's money and time. I also spent a lot of gas going from business to business, twice a week all day long plus delivering and meeting people to place orders. Then they call me constantly because I owe them $90 which now about $140. I spent at least a good $500+ dollars on and into the business. And now they are threatening to take me to court. Avon is a total scam preying on young housewives or anybody telling them they will make X-amount of money and you get discounts on products which is a lie. They have also messed up my credit over $90. I cannot be accepted for any credit cards or loans. It is a big deal to me because I am college student.

Desired Settlement: I would like them to clear my Avon account balance and restore my credit to the way it was.

Business Response:

To Whom It May Concern,

We spoke with the Complainant to address all issues and concerns.   The outstanding balance was reduced by $20.00.  Complainant has information on who to contact to set up a payment plan.  Avon considers this matter closed.

Thank you,

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/12/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I returned my representative's items on time May 2012 but placed it inside of another representative box (which I have done before)and stapled the account information to the items. Avon did not contact the rep to inform her the items were not received. Instead they closed her account in November of 2012 and send her to collection. In march 2013 the rep receives a call that she owes Avon and has to clear the debt.We contact Avon customer care at ###-###-#### a customer care rep was able to locate all items and stated the items were received by Avon on time and that Avon credited the wrong account. The account it was credited to was ******** ******* *****. I received all the information from Avon customer care rep. They read the item numbers for the product the are charging *** ********* for to me, the tracking number and confirmed it was received on May ** 2012 and the returns department applied the credit to *** *****'s account. However they will not mail a print out to me as proof. I asked for a written statement for my records and to be removed form collections the rep informed me it will take two business days to make the corrections. Avon rep stated they have to make a request to their back office which does not have a phone number and then they will call me. Avon did not call me back and I called back in two business days May * 2013 and every rep keeps giving the same response until one said just pay the bill and a supervisor told me they received the package but it was empty. The item number is as follows ******************************* and the tracking number from UPS is ****************. Avon charges their reps to return Items so I did not pay to send back an empty box. A month has passed and the have not resolved the issue.

Desired Settlement: Apply credit to ****** ********* account which is the account in question account number is ******** and mail a written statement for her records that her account was closed in good standing. In addition for them to contact the credit agent they send the account to for collection **** ******* ******************** and notify him of the outcome.

Business Response:

To Whom It May Concern,

We spoke with the complainant to advise her that *** *********** account balance was cleared as of 05/**/13.  As requested, a letter has been sent to *** ********* advising her of the resolution.  Avon considers this matter closed.

 

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/5/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Over the past 3 years I.have asked to be unsubscribed multiple times. The Avon emails keep coming into my school inbox. As a classroom teacher my time and my students time is valuable and the last thing we need is to be marketed by Avon. Since ***** ******* does not unsubscribe us perhaps you can help education and tell her to stop marketing the public school system.

Desired Settlement: I would like to see a confirmation that recognizes the importance of education and that Avon and other junk mail organization would face fines for pushing their garbage on us and flooding our servers with non-essential correspondence. Enough is an enough!

Consumer Response:

To Whom This May Concern:

 

What other information do you need? ***** ******* who works for Avon who has the email address, ***************************** and the business address of: 1** ******** ****** *********** ** ********** is harrasing me, a public school teacher by daily emails of unwanted junk email that clutters my in box with garbage about Avon that gets in the way with official email about our student learners. Over the past three or four years, I have asked about every other month to unsubscribe to no avail.  So now, I look to you for help, and you say you need more informaiton. Exactly what information do you need?

 

Thank you,

** *********

Business Response:

To Whom It May Concern,

We have confirmed with Avon Representative ***** ******* that the complainant has been unsubscribed from her e-mail address book. Avon Representatives are independant business owners and not Avon Employess. We have also confirmed the complainant is not subscribed to receive emails sent directly from the Avon company to customers. Avon considers this matter resolved.

 

Avon Products, Inc.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had an issue with correction of missing items for an order, it was corrected and now they reversed the charges and are harassing me for payment, collcetion agencies calling and it's unsatisfactory. I'm an Avon REPRESENTATIVE, made money for this company and this is the thanks I received. I'm very upset and I want this resolved. Here is a copy of the email sent to me when this was not settled. Avon representative took it upon herself to replace these items on my account when they were already removed by someone else. The nerve of this person. Hello ****, I have received your email regarding a number of concerns. My name is ***** *., and I'm happy to assist you with each one of them. To ensure that all your concerns are covered, I have listed them below: - Credit for the missing items - You were unable to process the credit for the missing items - Missing items showing as outstanding in your returns list ****, it can be disappointing for you to know that due to a special tag on your account, at the present time, we are unable to assist you with your credit request. Hence, you were unable to process the credit for the missing items. Further, I've removed the missing items from your returns list and charged your account $74.65 for them. Your new balance is $162.02. To ensure the accuracy of the items, I've listed them below: - 1 Mesmrz/MskMarine 4pc - 1 Infinite Moment Her - 1 TT Duncan Slippr S/M - 1 Pltx 4717 Wht 38D - 1 A/T Damage Rep 3D Resc - 1 Clncl Lift & Firm Pro Thank you for your hard work as a Representative. We?d like to extend our warmest greetings to you this Holiday Season. Sincerely, ***** *. Avon Email Customer Care I have a balance of the items listed above with interest.

Desired Settlement: I would like the charges reversed, my Avon account reinstated, collection calls stopped and my name and number removed in the collection system removed, along with an apology for this mishap

Business Response:

To Whom It May Concern,

We have spokent ot the complaintant and informed her that we have cleared her balance and it is now $0. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/23/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I am a current (soon to be former) avon rep. I had a delivery scheduled on 3/*/13 that was never recieved. I have been calling customer service almost everyday, i have contacted the district manager in my area (****** *******) as well as my upline leader (********* ******) and to this date 4/*/13 the issue has still not been resolved. I PAID for the products in advance and have not received a refund. I simply want my money back. I wish to sever all ties with Avon Products, Inc. but I was told by customer service that I can not do so until the matter has been resolved.

Desired Settlement: I want 100% of my money back, and I want my account with Avon to be closed and in good standings should I ever decide to return.

Business Response:

To Whom It May Concern,

We have spoken with the complainant to resolve the issue with the account balance. The account has been reinstated and is currently active per the complainant's request. Avon considers this matter resolved.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

 

On 4/**/13 Avon retracted the $350.00 credit they had given in response to my previous issue. I was instructed by customer service to call the credit card desk. I have made multiple attempts to contact them regarding this matter, but my calls and messages have gone unanswered.
Call/Message log: 4/**/13, 4/**/13, 5/*/13, 5/*/13, 5/*/13, 5/*/13
Again, I have submitted via email a copy of my financial records showing the $350.00 was debited from my account on 3/*/13. My bank said I need to settle it with Avon, and Avon refers me back to my bank. I am tired of being bounced back and forth. Any assistance would be greatly appreciated.


Sincerely,

***** *****




 

Business Response:

To Whom It May Concern,

We have spoken to the Complaintant and informed her that she would need to dispute the charges with her Credit Card Company. Avon considers this matter closed.

Thank you,

Avon Products, Inc

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: A few months ago as a rep I ordered some products when they sent me the order they included a bunch of items I didn't order when not being able to get help from district mgr I figured out how to do the return online and mailed everything back. Then when calling Pasadena Office they said that it was policy for Avon to send out promotional items to the reps and charge us but I didn;t want these particular things, she also said I should have printed out a return stamp from oline which I didn;t know, to make the shipping get to them faster. First I think since I didn't request those items they should have paid for the return shipping but I went ahead and paid myself and got it off and that was 2 months ago, About 1 month ago I again called Pasadena and was told they still haven't gotten the items yet but not to send any more money and give it a couple more weeks and they'd get back to me via phone or mail stating when they get it. I also send them $20 twice to pay my bill for $40.00. Yesterday I got a letter from a collection agency saying it was sent out and now I owe more than what my bill was so they just ignored the $40.00 and the retuned mchdse and now they won't even talke to me about it cause they say they have no more information on my account. Product_Or_Service: Avon perfume, jewlery

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my account cleared up and what I already paid and the returns to be credited to my account and for them not to mess up my credit.

Business Response:

To Whom It May Concern,

We have made numerous attempts to contact the complainant with no success. We have left messages for retunr calls but have not received a call back. Avon considers this matter resolved.

 

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/16/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 3/**/13 I placed an online order #************* which included 6 bottles of Avon Naturals pomegranate mango refreshing body spray @ $4.99 each and 4 bottles of Avon Naturals strawberry guava antibacterial liquid hand soap @ $3.99 each. I have used both products for years. Recently, I learned about the dangers of the ingredient Triclosan in the media and decided to avoid products that contained it. When I received my order on 3/**, I found that Triclosan is an ingredient used in both products, so I decided to return all of the Naturals products to Avon. I returned the products via USPS priority mail. The signature confirmation shows the returned was delivered to ** ****** on 4/**/13 at 8:29 am, but I still haven't received a refund.

Desired Settlement: I would like the purchase price plus tax refunded to card I used to place the order immediately.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *****



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/6/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: As an **** **************, I ordered their product for myself, as well as for others. When I received the order, there was a bottle of shower gel that had opened, and dumped all over on all of the contents of the box. I called AVON to find out how to return the order, and was told I would receive a return shipping label in the mail. After a week and a half, I still had not received the return label, so I emailed AVON to again, return their product to them. I received a return email stating that they would set up a pick up of the order from UPS. Meanwhile, since everything in the box was wet, there was mold growing on everything inside the box. So I have their moldy product in my home, with my 7 year old asthmatic son, and my 14 year old son that just had surgery and has an open wound. This could potentially become a serious health problem for either one of them. Now, it is 2 weeks that I have had their damaged product, and they are making NO attempt to either retrieve their damaged product or replace the damaged product, because I was after all, a consumer as well as a representative. So after 2 weeks of NOTHING, I assume AVON does not want their damaged product back, nor do that want to do what is right and either credit the entire order or replace the damaged items.

Desired Settlement: COMPLETE credit of the account that the order came from! I made 3 attempts to return their damaged product to them, and they have not ONCE followed through on trying to get this damaged product back to them. I want COMPLETE credit for the entire order.

Business Response:

To Whom it May Concern,

We have credited the account in the amount of $116.03 for the order. The account balance is zero and the account has been closed. Avon considers this matter resolved.

Avon Products , Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/30/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I started as a sales representative for AVON on 11/*/12 and I onle requested two(2) sales orders, one for campaign 24 and the second and last one for campaign 25.At the time I requested these order online I also placed my payment with my bank card in advanced, a week later I received the products.After my second and last sales order (campaign 25) I received a PLEAS PAY THIS AMOUNT notice of $80.38. As soon as I read this note I called to AVON and I explained that I paid for the two (2) orders in advanced with a bank card, I had no credit with AVON so if I didn't pay in advanced I would not received the products.I still receiving this letters now with a collection agency named Sunrise Credit Services, Inc requesting my payment for $105.38. I already called to this company and explained that I never received anything with credit from AVON.Please help me with this matter because this really bother me since I have no debts with AVON.I appreciate you help and please feel free to call me if you need further information.Thank you **** ******* *********** *** **** Order_Number: campaings 24 & 25 Account_Number: ********

Desired Settlement: DesiredSettlementID: Replacement Send a statement with a 0.00 balance.

Business Response:

To Whom It May Concern,

We have spoken to the complainant to advise she will need to file a police report for the fraudulent order placed on the account. She has been provided a fax number to forward the report and have the account credited. Avon considers this matter resolved.

Avon Products, Inc.

 

Business Response:

To Whom It May Concern,

The complainant's account has been credited for the order in question in the amount of $81.56 and all past due fees have been removed. The account has been closed. Avon considers this matter resolved.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ******* *******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered products from Avon under their "Deals" section which is listed as a limited edition sale "while supplies last." So, normally when you order these you get a confirmation page that the item(s) have been added to your order. My issue is that when I ordered 3 of the items I never got the confirmation page because their website glitched. I called 48 hours later to have them remove the items & they said they're unable to until I submit the order for shipping. Now that I've done that and saw my online invoice total is $240.08 I see I was overcharged $71.19. When I called to have them remove the items they refused saying there's nothing they can do, that I must pay for the items and that next time I should call at least 24 hours after placing the order. When I informed them that I did & what I was told they said they still cannot do anything for me. This is unprofessional, gross misadvertisment and poor service. Product_Or_Service: necklace, ornaments

Desired Settlement: DesiredSettlementID: Refund I do NOT want the items that I was overcharged for totaling $71.19. I will not pay for them & have no problem shipping them back since they're too lazy to just adjust my order. I also want them to be forced to change their practice so that if you order these limited items you will be able to see them on your order BEFORE you submit it so that if there's an error it can be caught instead of people being mislead & overcharged. I also want shipping fees waived for the i

Business Response:

To Whom It May Concern,

We spoke with the complainant to advise once and order has been submitted it is not possible to remove individual items from the order. We provided her with steps for processing credit for the items not needed online and return them with no shipping fee. Avon consdiers this matter resolved.

Avon Products, Inc.

Business Response:

To Whom It May Concern,

We have informed the complaintant that we are working to correct the issue with the items not showing in the order cart before the order is submitted. We do not have a definite date on the fix. The items are able to be viewed once the order bills. Avon considers the matter closed.

Thank you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here] I don't understand how difficult it is to understand that I will not consider this issue resolved until I hear from the CEO myself & speak with them. A voicemail left on my phone is not helpful, especially when the person who left the message mumbled and stuttered so badly I didn't even understand what they were saying. This dishonest business practice of blindly charging me for items I did NOT order and then inconveniencing me to have to go out of my way to get my money back is absurd. No proper business would function the way AVON does. AND you'd think they would have much more respect as I am a 3rd generation representative - my grandmother started selling Avon in the 1940s and NEVER had this issue because honest people ran it back then and if there was an issue they were much more accommodating. I have a simple request: fix the site so all reps can see what they're billed for BEFORE submitting their order ASAP. I've been a rep for a while and I've NEVER been able to see the specials deals & deal of the day items show up until after my order's been submitted. This is NOT a hard thing to fix so I don't appreciate your nasty & rude customer service reps telling me it's not going to happen overnight & that they don't know when it will happen but it should be soon. THAT'S NOT GOOD ENOUGH . I want straight, honest answers not false promises.


TRY AGAIN.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* ************




 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

4/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed my c8 order with Avon and there was a problem with my order, I called Avon customer service to see if I could cancel the order so I could place a new one. They told me it had been canceled. I waited for confirmation that it had been canceled. Instead, I received notice of an invoice for the order and was billed. The order was said to have shipped. I called Avon customer service to confirm that the order had shipped. This is where the problems came in. Avon customer service representative took matter into their own hand ands and placed a new request for cancelation without my request or knowledge. After a number of phone calls to Avon I had been told my order was canceled told to place and new order to get my back ordered and delayed billing items. And when I did the new order turned into and add on order to the firs package that was supposed to be canceled. My back order products and delayed billing items were not add. After several more calls to Avon I was I was told to refuse the second box. I did. Avon credited the first box but not the second box and now they refuse to send out my next order until I pay for products I have not received. If I pay I will never get my money back. Avon will only credit my account. I want my money. Have lost profits for two campaigns now and Avon owes me my profits for these campaigns. Avons employees do not understand ******* well enough to do their jobs well. All of these problems are due to communication errors. My Avon business is out of business because Avon is trying to extort money from me for products I never received.Avon should have a way to fix problems the create. I don't owe them any money my c/9 order should not be on hold. I should never get miss information for Avon. That is like lieing to me.

Desired Settlement: I want my order relesed and my account cleared my I want my profits replaced from c/8 & c/9

Business Response:

To Whom It May Concern,

We have credited the account in question for both orders and all associated fees. We have advised the complainant of the creidit applied to the account. The current campaign order has been released from hold and is scheduled to ship on 4/**. Avon considers this matter resolved.

Avon Products, Inc

Consumer Response:

Better Business Bureau:


I have gotten word from Avon and is now waiting for the delivery of my current order.  They have fixed the billing errors and released my package for delievery. I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your quick response to my complaint.

Sincerely,
****** *****************


BBB's Final Determination: Consumer accepted resolution offered by the business.

4/18/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am writing this letter on MY behalf (***** *******). i signed up via internet to sale Avon products. She ordered product and subsequently received both product and final Invoice in the amount of $ 47.48.This said invoice was paid in full with zero balance with a request of cancellation of Avon sales representation.We just received a frivolousness bill requesting her to pay additional $ 20.00 ( Acct# *********). These charges are in error and are being placed to penalize her for membership cancellation.The AVON customer service was rude, abusive and refuse to remove the fraudulent charges as mentioned above.We are requesting you to remove these charges without further delay.Should you have any question or concern please feel free to contact us at *** *** **** or email us at *********************.Regards,

Desired Settlement: DesiredSettlementID: Refund Remove bogus service charges in full ($ 20.00)

Business Response:

To Whom It May Concern,

The account balance has been cleared and the account is removed. We spoke with the complainant to advise of this information. Avon considers this matter resolved.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/18/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company is refusing to return my payment of $92.23 even though I didn't receive my ordered products. I have tried over and over again to get my money back but they make you deal with a different person each time. They are stealing money I need to return to my customers since they did not receive their product. I additionally had to pay money out of my own pocket in hopes they would deliver my product. They have caused me to be late on my bills and I have almost lost my apartment. I have had to make trips to the emergency room for panic attacks and sleepless nights because of the issues this company has brought into my life.

Desired Settlement: I deserve all the money I have had stolen from me as well as payment for pain and suffering. I lost ever customer I had because of this company causing my personal business to completely fail. I am disabled and unable to work. This was my one shot to make something work and they just kept taking and taking.

Business Response:

To Whom It May Concern,

The account hads been credited for the return order. A check for the credit balance of $92.23 has been requested and will arrive within 2-3 weeks. This information has been provided to the complainant. Avon considers this matter resolved.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/10/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am writing about an account that I had with Avon. I was a representative and sold avon for a long time. But back in about December, I quit selling and I always paid my bills on time. At the time when I quit selling Avon I had returned 2 items valued at $51.00 which I had not received my credit for them. So I subtracted the $51.00 from the amount I owed them and I didn't have any more transaction with them. I have all my receipts to prove that I sent all my monies due to them. But they turned my name to a credit service collection agency saying I owe $74.90 which I don't owe them anything

Desired Settlement: To put balance to 0.00.

Business Response:

To Whom It May Concern,

We spoke to the complainant and advised the returned products had been received and credited. The balance due on the account has been removed and the account is no longer with our collections department. Avon considers this matter resolved.

Avon Products, Inc.

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/10/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I signed up to start selling Avon. My rep entered my last name incorrectly into Avons system setup. This caused me not to be able to place orders. I contacted Avon via email. They assured me my account was fixed and all was well. I placed 2 orders (my first two orders as a new Rep). I placed $40 onto my account to cover my 2 orders. My account was immediately canceled. I contacted Avon and they stated they canceled my account due to my last name! They told me my account was now inactive. In turn I lost out on my customers orders. I contacted Avon and stated I just wanted my money back. I did not want to activate my account again being that I already lost 2 sales. I have contacted the customer service line numerous times. They keep telling me my check is "on its way". Its been over a month! I have contacted via email to no avail!

Desired Settlement: I want my $40 check that should have been disbursed weeks ago! There was no reason to hold my funds for over 30days when I wasn't receiveing merchandise.

Business Response:

To Whom It May Concern,

We spoke to the complainant and advised that the credit balance refund was processed on 3/** and would be received in 2-4 weeks. She was grateful for our assistance. Avon considers this matter resolved.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/6/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In 2010 I sold Avon I didnt do well so I quit I find out months later orders had been placed and I knew nothing about at the time my dm was ****** ******* and she told me not to worry she would take care of it I would keep in touch to see if she did what she said and I also left messages and emails that she never replied to so I got discouraged and stopped trying.. Now in 2013 I sign on to Avon again as a new rep I find out she never fixed the issue andshe no longer works there so I moved to dispute the account and told not only collections but corporate as well and it has been more then 30 days and no one has returned my calls of emails the dm ****** ***** has been trying to help but nothing is begin said to her either when I asked what was purchased no 1 could tell me anything and I find that very suspicious I have been the victim of fraud before and I will not stand for this again ps. When I called and asked about this account they told me they didn't have any information on it except for the amount the claim I owe Account_Number: ********

Desired Settlement: DesiredSettlementID: Refund I would like for Avon to remove the balance of my account and clear my name

Business Response:

To Whom It May Concern, 

We have advised the complainant to file a police report concerning the fraudulent activity on the account. She has been provided a fax number to send the report to for resolution. Avon considers this matter closed. 

Avon Products, Inc. 

 

Business Response:

To Whom It May Concern,

We have been in contact with the complaintant and notified her that the balance is being cleared from her account.

Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********* *********

I was called by avon and they told me that they are clearing the balance thank you so much for all your help

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/25/2013 Problems with Product/Service | Complaint Details Unavailable
3/25/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I paid what was owed on my account as it closed. The company added on $20 (with out telling me what it was for) to what I owed and are still sending me billing. I already paid what was owed with merchandise and a late fee. They (AVON) then added $20 to the total and sent the amount to collections. They are now sending me a bill for the $20 that I DO NOT owe.

Desired Settlement: I am writing to get the $20 charge taken off the account. There was NO reason to add it to what I owed. I will send copies to social media if needed

Business Response:

To Whom It May Concern,

We applied credit in the amount of $20 to the complainant's account. We advised that the account is now clear. Avon considers this amount resolved.

 

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My previous account with Avon went to collections. I did not receive any notification that my account was past due. When I was aware of it,I paid off the account and returned the merchandise. It took me a week to find out what company actually had my account because the account was not with the agency that handles my region. I have not received the refund that Avon owes me. My previous account number is ********. I paid 60.55 to Allied Data Corporation, telephone number ###-###-#### on January *, 2013. *** **** at extension **** assisted me. Invoice number ***** was forwarded to Avon on January **, 2013 verifying my payment. The merchandise returned was Embroidered short boot ******* for $19.99 and Unisex slippers ******* for $14.99. I have been calling the collections telephone number ###-###-#### and no one ever picks up! On February **, 2013, a representative *** *. informed me that she would forward my request to national collections and I have not received a response. I also sent an email to **************************** on February **, 2013 and have not received a response.

Desired Settlement: DesiredSettlementID: Refund Request for refund of $37.87 for returned merchandise and tax.

Business Response:

To Whom It May Concern,

After reviewing the account we were able to determine that credit for the items in question was issued in the amount of $20.61 on 1/*/2013. THe items were purchased on a special deal both for $24.99 less the Representative discount. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/21/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I sell avon and I had to do some returns so I did paid for the returns label on my avon account and drop them off at the ups and they gave me a tracking number for all the returns I have done and they all say that avon has gotten the boxes well now avon is charging my account for all the returns I have done they got all the items back my account should be at 0 amount but its st 434.10 .I they told me wait 6 weeks and they will fix it so I did and then i call when the 6 weeks is up they said i need to call my district manager and i did so she called and there is nothing she can do she doesn't work in their job field and i have that email of her telling me that she had talk to them. This all started back in December Nov.

Desired Settlement: I want my account to be at 0 again and back to how it was with my and 400 credit back thsts what they said said was I going to happen when the 6 weeks was up so thats what I want my account number is ********

Business Response:

To Whom It May Concern,

We have issued credit on the account for all items in question. We spoke with the complainant to provide this information. Avon considers this matter closed.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
******** *******  

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/15/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been receiving e-mails stating that I have placed a purchase with the company. The email provides Receipt No.***-***-**** Account number ending XXXXX****. I have contacted the Avon's customer service at ###-###-####, spoke to ****** and after we verified that the "******* *********" is an Agent of Avon; apparently, some one else is using my identity. ****** said that there is nothing that they could do at this time. She mentioned that if anything comes up, that Co. will contact me.

Desired Settlement: I would like to make sure that my identity has not been used and stop receiving e-mails (**************************) from Avon

Business Response:

To Whom This May Concern,

We spoke with the complainant and determined an incorrect email address had been entered on the actual Avon Representativ's account. This resulted in emails being sent to the incorrect address. The address has been corrected. Complainant was satisfied with the resolution. Avon considers this matter closed.

Avon Products, Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: After closing my account with AVON Products, Inc., a box of Avon products was shipped to my house. I did not order these items. I called the customer service number to explain that I did not place the order. The first lady that I talked with said that she could not credit me for the items because my account was closed. I knew the account was closed because I personally closed the account. The order was placed by someone after I closed the account. I explained this to the customer service representative and she continued to say that she could not help me and hung up. I then called back and talked with a different very nice lady. I explained the situation to her and she asked me to hold on. She came back on the line in a few minutes and said that this order had been coded as a "test order." When I asked her what this meant, she could not answer me and said that someone would call me in 24 hours. No one called me back. I then sent an email to the CEO ***** *****, Area Sales Manager, ***** ******, and US Sales President ***** *****. I explained to them that I wanted this situation resolved. No one responded...I sent another email and still no response. In summary, this company or someone in the company placed an order on my account without my knowledge or my consent. I wish for the amount billed to be credited to my account so that this does not affect my excellent credit rating. The amount is only $29.11; however, I want this matter resolved. Nothing about this situation is ethical.

Desired Settlement: DesiredSettlementID: Refund I did not place this order and had paid my balance in full. I request that this amount be fully credited with a resulting 0 balance. Additionally, I want this account to remain closed.

Business Response:

To Whom It May Concern,

After reviewing the complainant account we were able to determine the returned items have bee received and credited. The Avon account has been closed with a zero balance. We provided this information to the complainant via email and voicemail. Avon considers this matter closed.

Avon Products, Inc.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and my account because they have cleared the balance.

I do however suggest that the matter should be investigated as to why an order was placed on my account by someone other than me. My concern is that this is being done to other Representatives.
Sincerely, 

****** *** ******* 



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/1/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Began selling Avon a short time ago, 2 campaigns have already been messed up. I called customer service and the first campaign was corrected. However after my customers waiting over an extra week for items, they once again sent incorrect/incomplete orders... No help. On hold for 30 minutes and counting after asking to speak to someone else after explaining the situation to a supervisor 3 times and him still acting as if I had told him nothing... Last week when I spoke with a supervisor she told me to let my customers know they would be sending them anew products and a full size bubble bath to make up for the mix up.. When I got the package today, only 1 product of 3 that were missing had been sent... Along with 3 mini eyeliners and a tiny trial size bubble bath and body paint, which is not what I promised my customers.... Extremely upset..

Desired Settlement: DesiredSettlementID: Other (requires explanation) I feel that Avon should adjust the price for this campaign and replace the missing items and send the items promised to me for my customers. This is not helping me to build my customer base, I have already lost one customer because of the mix up with last campaign!!!!

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*** * ******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/24/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I was trying to purchase items in an Avon "Countdown to Savings" book that is valid for campaign 5 & 6. The advertisement pages 10 and 11 state: "lush lips any 2 for $7.99 mix or match, pgs. 10-11." When I put the items in the cart, it charged me full price for both items (both of which are on page 11). The item #s are ******* (Beyond Color Plumping Lip Conditioner) and ******* (Ultra Color Rich Lip Exfoliator). I called the Avon Company itself to find out why this was happening and was told that first there was no such book, then that the website had something different than the book and then whatever the customer service rep could say to get me off the phone. I asked to speak with a supervisor and was put on hold for 20 minutes (on a Sunday afternoon). When the supervisor finally answered, he tried to give me the same song and dance and I told him that this was false advertising and that he had lost me as an Avon customer. I was on the phone for a total of 37 minutes, 22 seconds. Avon would rather lose me as a customer of about 40 years than to give me the items at the actual ADVERTISED PRICE!

Desired Settlement: Offer the items at the advertised price (2 for $7.99) and allow me to place the entire order I was going to place for both campaigns 4 and 5 at the correct prices for both campaigns.

Business Response:

To Whom It May Concern,

We spoke with the complainant to assist her with placing the order at the advertised prices. Avon considers this matter closed.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.  I still would like to let their customers know that Avon kept reiterating that I was lying about the price that I read to them FROM THEIR OWN BROCHURE RELATED TO CAMPAIGN 5.  The only reason that I got it for the correct price was because my new Avon rep was allowed to put it in as stated in said brochure.  Avon needs customer service skills.

Sincerely,

**** ******



 

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/21/2013 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I signed up and tried my best to sell avon since November of 2012. No luck. The only customer avon had was ME. I purchased a coat back in December of 2012. It was order ID # *************, Invoice #***-***-**** The coat was called "Warm Wishes" size medium. The cost of the coat was $49.99. The coat arrived on time, did not fit correctly. I called AVON and placed the return label on box and brought it to the US Postal office in Hillview KY. Avon said they never received the coat. I do not believe them. The Avon representative who was a lady said it takes 8 to 12 weeks to receive a refund. Well, I got ZERO and AVON got my $49.99. My credit account was checked out by my spouse, he said there is NO refund recorded. He also said that avon is not allowed at this time to give me a credit back on his card. He said now reimbursement should come directly to me, ****** **** **** ******** **** ********** ** *****. So avon has the coat and I have lost $49.99 that was paid on time FULL PAYMENT. Because of this one incident I no longer want to sell for avon period.

Desired Settlement: I know that AVON received the coat unless the post office personnel stole it. I am in the process of getting verification of the insurance I paid for the package. AVON Owes me $49.99 Period.

Business Response:

To Whom It May Concern, 

We spoke to the complainant to request tracking information for the return in order to assist with the requested credit. Complainant stated she does not have any information to provide. We are therefore unable to assist with providing credit for the return. Avon considers this matter closed. 

Avon Products, Inc. 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here] Avon stole $49.99 from their sales person who is no longer a sales person anymore.  I will be sending a letter of resent to your new CEO.  I will never purchase AVON and I officially boycott your company.  **** ******** **** ********** ** ******** you will not get from me what you took away.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** ****




 

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

2/12/2013 Problems with Product/Service
2/9/2013 Problems with Product/Service
2/8/2013 Billing/Collection Issues
2/6/2013 Advertising/Sales Issues
2/2/2013 Problems with Product/Service
2/1/2013 Advertising/Sales Issues
1/31/2013 Problems with Product/Service
1/27/2013 Problems with Product/Service
1/24/2013 Problems with Product/Service
1/18/2013 Delivery Issues
1/17/2013 Problems with Product/Service
12/28/2012 Billing/Collection Issues
12/21/2012 Delivery Issues
12/18/2012 Problems with Product/Service
12/18/2012 Problems with Product/Service
12/12/2012 Billing/Collection Issues
12/11/2012 Problems with Product/Service
12/7/2012 Delivery Issues
12/7/2012 Problems with Product/Service
12/7/2012 Problems with Product/Service
12/5/2012 Problems with Product/Service
11/30/2012 Problems with Product/Service
11/9/2012 Problems with Product/Service
11/2/2012 Delivery Issues
11/2/2012 Problems with Product/Service
10/31/2012 Billing/Collection Issues
10/27/2012 Problems with Product/Service
10/27/2012 Billing/Collection Issues
9/27/2012 Problems with Product/Service
9/27/2012 Problems with Product/Service
9/24/2012 Problems with Product/Service
9/24/2012 Problems with Product/Service
9/12/2012 Problems with Product/Service
9/7/2012 Billing/Collection Issues
9/7/2012 Problems with Product/Service
9/6/2012 Billing/Collection Issues
9/3/2012 Problems with Product/Service
8/28/2012 Problems with Product/Service
8/27/2012 Delivery Issues
8/23/2012 Problems with Product/Service
8/21/2012 Delivery Issues
8/20/2012 Problems with Product/Service
8/17/2012 Problems with Product/Service
8/4/2012 Delivery Issues
8/3/2012 Billing/Collection Issues
7/30/2012 Advertising/Sales Issues
7/28/2012 Advertising/Sales Issues
7/27/2012 Billing/Collection Issues
7/26/2012 Billing/Collection Issues
7/21/2012 Problems with Product/Service
7/19/2012 Problems with Product/Service
7/19/2012 Billing/Collection Issues
7/12/2012 Problems with Product/Service
7/5/2012 Billing/Collection Issues
7/1/2012 Billing/Collection Issues
6/29/2012 Billing/Collection Issues
6/25/2012 Billing/Collection Issues
6/25/2012 Problems with Product/Service
6/22/2012 Problems with Product/Service
6/22/2012 Billing/Collection Issues
6/22/2012 Problems with Product/Service
6/20/2012 Problems with Product/Service
6/20/2012 Advertising/Sales Issues
6/19/2012 Problems with Product/Service
6/16/2012 Billing/Collection Issues
6/2/2012 Problems with Product/Service
5/30/2012 Delivery Issues
5/29/2012 Problems with Product/Service
5/29/2012 Problems with Product/Service
5/26/2012 Advertising/Sales Issues
5/22/2012 Billing/Collection Issues
5/19/2012 Problems with Product/Service
5/10/2012 Problems with Product/Service
5/10/2012 Problems with Product/Service
5/10/2012 Guarantee/Warranty Issues
5/5/2012 Problems with Product/Service
4/23/2012 Advertising/Sales Issues
4/13/2012 Problems with Product/Service
4/10/2012 Problems with Product/Service
4/10/2012 Problems with Product/Service
4/10/2012 Problems with Product/Service
4/10/2012 Billing/Collection Issues
3/29/2012 Problems with Product/Service
3/29/2012 Advertising/Sales Issues
3/22/2012 Problems with Product/Service
3/22/2012 Billing/Collection Issues
3/21/2012 Delivery Issues
3/21/2012 Problems with Product/Service
3/21/2012 Billing/Collection Issues
3/16/2012 Problems with Product/Service
3/13/2012 Problems with Product/Service
3/7/2012 Problems with Product/Service
2/28/2012 Problems with Product/Service
2/24/2012 Billing/Collection Issues
2/23/2012 Delivery Issues
2/21/2012 Problems with Product/Service
2/18/2012 Billing/Collection Issues
2/13/2012 Problems with Product/Service
2/11/2012 Delivery Issues
2/10/2012 Problems with Product/Service
2/9/2012 Problems with Product/Service
2/8/2012 Delivery Issues
2/8/2012 Billing/Collection Issues
2/6/2012 Billing/Collection Issues
2/3/2012 Problems with Product/Service
2/1/2012 Advertising/Sales Issues
1/26/2012 Problems with Product/Service
1/20/2012 Billing/Collection Issues
1/13/2012 Billing/Collection Issues
1/12/2012 Problems with Product/Service
1/11/2012 Billing/Collection Issues
1/11/2012 Delivery Issues
1/6/2012 Problems with Product/Service
12/28/2011 Billing/Collection Issues
12/10/2011 Problems with Product/Service
12/8/2011 Guarantee/Warranty Issues
12/1/2011 Delivery Issues
12/1/2011 Billing/Collection Issues
12/1/2011 Problems with Product/Service
11/22/2011 Delivery Issues
11/22/2011 Problems with Product/Service
11/19/2011 Billing/Collection Issues
11/18/2011 Problems with Product/Service
10/29/2011 Problems with Product/Service
10/28/2011 Billing/Collection Issues
10/21/2011 Advertising/Sales Issues
10/21/2011 Problems with Product/Service
10/19/2011 Advertising/Sales Issues
10/6/2011 Advertising/Sales Issues
10/5/2011 Delivery Issues
10/4/2011 Advertising/Sales Issues
9/22/2011 Billing/Collection Issues
9/21/2011 Problems with Product/Service
9/21/2011 Billing/Collection Issues
9/9/2011 Problems with Product/Service
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