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Description

Avon Products is a diversified multi-national corporation which manufactures and markets cosmetics, fragrances, and fashion jewelery which are sold by Avon Representatives. Avon's only subsidiary is Giorgio of Beverly Hills.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Avon Products, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Avon Products, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 148 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

148 complaints closed with BBB in last 3 years | 33 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 49
Delivery Issues 13
Guarantee/Warranty Issues 1
Problems with Product/Service 74
Total Closed Complaints 148

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Avon Products, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 10, 2000 Business started: 01/01/1886
Type of Entity

Corporation

Business Management
Ms. Sherilyn S. McCoy, Chief Executive Officer
Contact Information
Principal: Ms. Sherilyn S. McCoy, Chief Executive Officer
Business Category

COSMETICS-WHOLESALE & MANUFACTURERS


Additional Locations

  • 1251 Ave of the Americas-5th

    New York, NY 10020

  • 1345 Avenue of the Americas

    New York, NY 10105

  • 1345 Avenue of the Americas

    New York, NY 10105

  • THIS LOCATION IS NOT BBB ACCREDITED

    175 Progress Place

    Springdale, OH 45246

  • 777 Third Avenue

    New York, NY 10017 (212) 282-7000

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/29/2016 Billing/Collection Issues
6/14/2016 Billing/Collection Issues
6/13/2016 Delivery Issues
6/1/2016 Billing/Collection Issues
5/12/2016 Billing/Collection Issues
4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up to be a representative of Avon - I ordered a a package deal worth 100.00 product for 45.00 2 times with catalog - they owe me 90.00. I closed my account with Avon as a representative and requested a full refund. I never received my ordered items ordered in 2 different months. They sent 5 catalogs I never ordered 2 weeks past the campaign date. I closed my account in January and requested a refund, closed the account in February requested a refund, and finally a third time closed my account in March *** requested a refund told I would receive a debit card in 2 weeks. I called within 2 weeks they stated that I closed the account March **** not March *** and I would receive a check within 2 weeks. I received nothing during those 2 weeks, I was contacted 2 x by someone from Avon leaving a message that I have an 84.00 credit in my account and I can use it to purchase products for Avon. Also the *** week the representative assigned to me told me that the items were delivered refused to give me a tracking number and told me that they don't provide representatives with a tracking number and told me I have now an 80.00 credit I can use to purchase products on the site and they generally don't issue a check refund. I told her someone from the company number I called stated a check would be made in 2 weeks. She stated she never heard of such a thing. She stated the tracking shows that the products were delivered I told her I figured you would say that but I never got anything. Then she stated they are not responsible for that if I don't receive them. I told her I'm not paying for something I never got. Every time I called Avon and my representative they stated they could not find a tracking number for the order. I never even got an email notification of order purchased. I want my money back. This is a scam and a rip off.

Desired Settlement: I want my money immediately sent to me. I've had to close my account 3 different times. The third time they stated that I had to wait 30 days till the account was closed before they could refund me. Now I'm getting phone calls to spend the money they owe me on products they sell. They frauded me never sent email of purchases, never gave tracking number - each time I called they stated there was no tracking number and they don't get tracking numbers.

Business Response:

TO Whom It May Concern,

 

We spoke with the complainant to advise that a refund, in the amount of $80.62, was processed on 04/**/16 and will be received within 2-3 weeks.  Avon considers this matter resolved.

 

New Avon, LLC

3/28/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Hello I signed up to sell Avon products again, however after I paid to become a representative and received books from the company. I was informed I could not because they say I have a previous bill. I sent Avon a check they returned it for the date. They sent me to collections. I paid the amount the collection agency ltd told me to pay by money order not to have any further problem with date or anything else. Now Avon says I did not pay however I did. All they need to do is contact ltd and they will advise them I did. Or they should return my start up fee. Thank you ***** *********

Desired Settlement: I would like to be an Avon representative and sell Avon products or have a refund of my start up cost last paid.

Business Response:

To Whom It May Concern,

We spoke with the complainant and advised that we received the payment of $76.80; however, this was a partial payment. was a partial payment. The total balance due was $169.71. Previous Representatives that have settled their account balance are not eligible to sell again, unless they make an additional payment for the remaining collection balance due. We advised the complainant that she can contact LTD Collection Agency, if she is interested in making an additional payment of $92.91, to clear her balance. We also advised her that the $15 Appointment Fee is non-refundable, but she can contact her credit card company to dispute the charge. Avon considers this matter closed.

Avon Products, Inc.

3/25/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had an order for an item and the shipping total was listed as $5.95. After ordering, the company emailed me an updated invoice and changed the shipping to $9.95. They also did not give me commission on the order. After finding all of this out, I emailed the company to see if I could cancel or modify my order. They did not respond for three days and said it was too late. I apparently did not get commission because the order was under $50.00 However, I have had online sales during the same time period and between the two, I qualify for commission. The company is very deceiving and this is just one of many problems that I have had with them. I am sick and tired of them taking advantage of myself and my customers.

Desired Settlement: I want the $4.00 credit for the shipping (which was listed as $5.95 on my order) and the commission that I am owed of $5.60 for a total of $9.60.

Business Response:

To Whom It May Concern,

An earnings adjustment of $6.89 was automatically applied when the second order billed on 3/**/2016. In addition we credited the $4.00 late fee t the account. Avon considers this matter resolved.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****



 

3/16/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been an Avon Representative for years. I made returns months ago and to date I have not been credited for the returns or have had the returns mailed back to me. I have contacted customer services several times and to date this has not been resolved. Now they have sent my account to collections when they owe me money.

Desired Settlement: Either credit me for the returns or return the items back to me. Reinstate my Avon account.

Business Response:

To Whom It May Concern,

 

We credited the items in question to the account. We assisted with reinstatement of the account and provided the information to the complainant. Avon considers this matter resolved.

 

Avon Products, Inc. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
****** ********



 

3/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid Avon in November for items never received. They shipped the items via *** and they were never delivered to my home. They remained at the *** sorting facility in Orlando. I have contacted Avon multiple times to have my money refunded (around $70.00) and have been given conflicting information. I am currently still waiting for my refund and yesterday I was told it could be another 3 weeks. They've had my money for 4 months with no product exchanged.

Desired Settlement: I would like my money returned. As I have stated to Avon, they are holding onto my money for no products/services rendered. I would like a refund processed ASAP. My account number is *********

Business Response:

To Whom It May Concern,

 

We verified the refund had been processed in the amount of $70.65 on 2/**/16. WE contacted the complainant to advise this will be received within 3 weeks. Avon considers this matter resolved.

 

 

Avon Products, Inc.

3/3/2016 Problems with Product/Service
3/1/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used to be a representative until they stuck me w/a bill that isnt mine. Instead of making money as hoped I get stuck w/a bill. I contacted them and replied to my emails including telling them I quit being a representative because of their accusations and I still get emails from them. They argue w/me telling me an order was mine when I never placed an order and I ended up telling them off. Since they still contact me, I reported them as spam mail now.

Desired Settlement: For them to leave me alone and credit this balance on my account.

Business Response:

To Whom It May Concern,

 

We contacted the complainant in an effort to resolve her concern. She stated she was not willing to speak with speak with Avon. As a gesture of good will we wrote off the outstanding balance of $38.48. Avon considers this matter resolved.

 

Avon Products, Inc.

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me and the matter has been resolved. I wanted to add that Avon states I was 'unwilling' to speak to them about this matter when in fact it was not a good time for me to talk to them as I was having difficulty breathing and told her that, so her statement is not totally accurate. I had told them I will speak to them at a later time due to my difficulties, so again, they lie. She later sent me an email stating they are crediting my account to a $0 balance, so there is no need for further contact.

Sincerely,

******** *



 

2/5/2016 Advertising/Sales Issues
2/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This issue also involves billing on Avon's part. I buy cosmetics from them and sell as a independent sales representative. I think they have unfair sales practices, there may be fraud and a scam involved. They are overcharging on interest. They seem to be supporting the fraud on my account. The culprit seems to be people who work for them. I had fraud on my **** debit card and mail theft. This is the same card i use to pay for products with them. My **** is through **** bank, and I think the person, doing the fraud works for Avon and **** ** *******, (****). I think it may be someone who recently signed up with them to sell My account is hacked sometimes. I had sent out Avon fund raising letters. I sent one 12/**//2016, to the Food Literacy project, in Sacramento. The letter was stolen apparently, I had enclosed a small donation, and that triggered fraud on my **** account. I think the person who stole the letter, recently joined Avon, either lives at the complex I live at, or near by. I think they were going to do the fund raiser themselves using my name, it could be thousands of dollars. The person that was doing the fraud just shut my account down. I'm asking police to arrest them. I don't think Avon does enough to respond to customers concern about fraud. They need to check out employees better.

Desired Settlement: I want them to make an adjustment to my account. I want them to make their online store more secure and discover, who is doing fraud under their name. I want them to make sure they don't let people who have claimed to dislike you or have a hate issue with you, handle your account. I have had an identity stalker for a while, this crook gets into several of my accounts. I want Avon, to notify police if someone claims to have a Power of Attorney on me, of claims to be a husband or spouse who can transact business in my name. I haven't given ANYBODY that authority.

Business Response:

To Whom It May Concern,

We communicated with the complainant to advise that we have reviewed the account and there was no fraudulent activity.The complainant was charged past due service fees because the payments were not made by the due date.  AWE explained that Avon does not offer a credit line.  The Independent Sales Representative Contract Terms and Conditions provide information on paying for orders on time and that a shipment may not be made and a fee will be accessed if there is an amount owed for a previous order, that is not paid when due.  As a gesture of good will, the past due service fees were reversed.  Avon considers this matter closed.

Avon Products, Inc.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved I have. This is Avon's FAULT. My name is  ***** ******, and that's the way I want to be addresses. This is NOT civil court, their language is not appropriate for this circumstance. I request a different Avon employee, one that is not biased and can read all the emails and contacts sheets, in the online store. First of, I have a $100 credit limit and have the papers from Avon to prove it.

The account however was ajusted to, $52.25, the oringinal amount. It was paid by check along with a order for $10.99. I don't think Avon currently has peope who read and wrte. They have not posted the payments, made by certified mail. The payment was received by Avon headquarters, 1/19/2016, in Pasadena, at 9:45. It was sent by certified mail, US mail. The two checks written on ****, one is for $62.15, and the other is $10.99 for a product order. If you get someone who is trained, they could send the checks through as an electronic payment and post he payment.All Avon has to do, is post the payment, open my online store again, and fire whomever, mishandled the account. It seems they may have an employee that is a stalker, that keeps trying to make me talk to him, by buying up my bills. They shoud fire him, have him arrested and hopefully he will go to a mental facility for life. Thank you, ***** ******. 1/**/2016

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** ******




 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I think Jennifer, from the President;s office, did what she coud to resolve this matter. I expected a slightly different outcome, and took her a while, but she did what she could. As long as they don't let a "Sara", contact, or handle ANYTHING of mine in the futuree, and try to have people who read comments in online shops faster, I can let this complaint drop. Thank you,

Sincerely,
***** ******

2/**/2016



 


2/2/2016 Problems with Product/Service
1/28/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Never received commissions, a commissions report or any assistance.

Desired Settlement: Hi, I became a new broker and did a purchase for myself to see how it works. There was a couple products that I was not happy with and returned them. Despite several requests for the commissions report, I still do not have it. I was expecting profits in this business but because they failed to communicate with me, I have lost income. I wish to have the commission report, any commissions, lost profits, reset as a broker. If this is not resolved by Feb **, 2016 I wish to charge a monthly 1.5% interest charge. Thank you.

Business Response:

To Whom It May Concern,

 

We contacted the complainant and provided the details in regard to her outstanding balance due of $69.98. She placed an order on 10/**/14 and received a 20% discount. She purchased all the items for herself and didn't sell anything to anyone else; therefore, she didn't make a profit off the order. She owed a total balance of $77.33 for this order.

 

Since the balance wasn't paid in full on time, she was charged a total $25 in past due fees, per Avon's policies and procedures. This brought the balance due to $102.33.

 

Avon received one payment of $20 and she processed a few returns. The total credit for the returns was $12.35. This brought the balance due to $69.98. The complainant has been advised that she may contact LTD Financial at ###-###-#### to make payment arrangements. Avon Considers this matter closed.

 

Avon Products, Inc.

Business Response:

To Whom It May Concern,

 

We have been in contact with the complainant via email as she was unable to speak with us via phone. We have provided detailed information as to all charges incurred on the account that has been sent to collections. These charges were from 2014. We have verified returns were received and processed in a timely manner. Products returned were credited at the exact price charged to the account. Late fees charged to the account were due to product received but not paid for in a timely manner and were not affected by the returns and are therefore not refundable. The cost of postage for returns is a business expense and therefore not refundable. The $15.00 fee charged at time of the enrollment is for the Representative kit which was shipped and had been received and is not refundable. Because the complainant agreed to the policies and procedures and terms and conditions of being an Avon Representative, this is a legal and binding contract. Therefore the balance in question will remain. Avon considers this matter closed.

 

 

Avon Products, Inc.


1/20/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up to be a rep. Was told to order online. I did as I got numerous calls and emails and wanted them to stop hounding me. I ordered a few cheap small samples. A huge box comes to my door with tons of space. On the package I'm billed $35 for products (teeny samples) and a whooping $16 for shipping and handling. Outrageous shipping. NO warning or fine print found why the price of my samples grew exponetially with exorbiant shipping and handling costs. No explanation. I try to pay online. Can't retrieve my account. Finally find my account. Leave on vacation 12/** to 1/*/16 and I receive my VERY first bill. ON top of the HUGE shipping and handling they've charged me a $10 late fee on my account. Again NO explanation no warning this was coming or anything. I'm used to companies like credit cards declaring when you'll get late fees, etc. NOT Avon. Surprise! I get a call on vacation on the plane from the district mgr AGAIN pressuring me to order I told her I already emailed and told you I don't want to be a rep close my account. She tells me I can help you make $$. I say never mind. I go to pay this now huge bill w/extra fees on January *** I go online my balance has been raised another $10 late fee!!!?? I emailed Kristi the district mgr that I'm irate. She says she can talk to me about how to make money. I specifically say I want in writing where it states you get a late fee on your FIRST bill and every other week after that you're balance will grow with extra late fees! She has NO response just keeps saying to call her and find out how to make money. I demand she closes my account. i tried to find the find print, Avon has no billing practices declared or shipping policies written or they're buried in fine print. I can no longer look at my seller's account the mgr FINALLY closed my account.

Desired Settlement: I want a direct link to their shipping and billing and collection practices. I want $20 refunded to me for the late fees assessed without warning.

Business Response:

To Whom It May Concern,

We reached out to the complainant and provided her with the information she requested in regard to shipping, billing and collection practices. We provided her a copy of the contract she signed and the details that are published on the website for all Representatives. Her Avon account is paid in full and was closed at her request. Avon considers this matter closed.

Avon Products, Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I was given very a small printed contract which does state Avon can charge late fees. Nowhere do I see it will charge $10 every 2 wks. The contract didn't even come to me highlighted or explained thoroughly.

It also states addt'l charges for shipping to Hawaii but doesn't state that super small samples will be sent in a mostly empty box for $6 so no matter what, every bill from Avon will be a surprise you'll have NO idea what you're paying till billed. I'll never do business w/Avon and the response I got was lacking. I would suggest no one sign up as a rep unless you like to be surprised by invoices w/unknown amounts and shady business practices.

You won't make money, you'll lose money. They don't state things up front.

You'll order $35 in samples and will be struggling to understand why the bill is over $50 then read fine print that every order has a "one-time fee" of 9.95 no idea why handling is so high. Then if you live in HI or Alaska you'll get charged more an unknown amount until you submit your order. If you don't pay or figure out on your own how to pay in a very confusing website that doesn't detail why the charges are now over $50 you'll get a bill with an extra $10 late fee. When you go online and quickly pay to rid yourself of being charged so much you'll have already incurred another $10 late fee because they don't factor into the time we wait in Hawaii to get these bills.

Total = over $75 for small samples ordered around $35 worth but that were very junk and are just a bunch of melted lipsticks already. Don't expect district mgrs. to explain any of this they'll just waste your time telling you to sell more to make money.  

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** ***




 

1/14/2016 Billing/Collection Issues
1/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am an Avon representative and have contacted the company on no less than 10 occasions regarding correcting my account payment and credit owed. Each time I am told either it has been corrected or that they cannot understand why I have not received my credit payment. I am told each time that they of course are sorry and that I can expect payment within 3 days, yet still two months later I have not received anything. My Christmas was affected and yet they do not care. I still am without my credit in my bank account after all this time and effort. I have been beyond payment but now I am taking this as far as I can with BBB and social media.

Desired Settlement: I expect to be paid for my credit ASAP with no excuses. It has taken up enough of my time and stress.

Business Response:

TO Whom It May Concern,

We spoke with the complainant to advise that two direct deposits were made into her account.  The first one was processed on 01/**/16 for the quarterly sweeps.  The second one was processed on 01/**/16 for the amount earned before the complainant enrolled in the direct deposit program.  The complainant confirmed that both direct deposits have been received.  Avon considers this matter closed.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****



 

1/6/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: 12/**/2015 I'm up set with Avon, I signed up to sell Avon and I was told that I had a previous account and I owed money I told Avon I have never owed Avon any kind of money. I know that they called me after I left the company which was 4 to 5 years ago that I owed $80 dollars which I told them I didn't owe anything and they were suppose to clear this up now I'm told that I have 4 accounts I told Avon are you guys crazy I've have never had 4 accounts with you guys, the employee in the collections wanted me to pay these four accounts that I know nothing about I told them if you guys had someone work on my name it's your guys fault for allowing this to happen and now you want me to pay for it. So after being harass by Avon then I filed bankrupt so they leave me alone. Now I'm told I can join the Company I think this is crazy first of all I didn't owe any money and I was blame for it not to happy with that. You guys just mailed me some catalogs to start selling now I'm told I can't sell because of the chapter-7. Here is the account ******** #ss **** District # **** so what you can do please. I don't want you guys to say now I owe you money for these booklets.

Desired Settlement: 12/**/2015 I would like to sell for Avon, I know this was all cleared up by since I filed bankrupts now I'm told I can't sell. **** ****** ###-###-####

Business Response:

To Whom It May Concern,

As a matter of policy, if a Representative resolves her balance with a bankruptcy, she is not eligible to sell Avon again in the future. The complainant has the option of filing police reports for the three unauthorized accounts that were created under her social security number without her permission. When we investigated this issue, we discovered that the accounts were created in her name, using her address. If she faxes us a copy of the police reports, we can review the issue. The $15.00 appointment fee that the complainant incurred by creating her new Avon account is non-refundable. However, she can dispute the charge with her credit card company. We called the complainant and provided all of the options available to her. Avon considers this matter resolved.

Avon Products, Inc.


12/21/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was a representative with Avon and I decided to resign because of their practices. However, I had a $8.74 credit on my account and asked for a refund on 10/**/15. I had not received it by 10/**/15 so I called to check the status and the refund was never processed. The customer service rep stated that she would put the request in at that time. On 12/**/15, I still have not received the refund so I called to check the status again. I was told by the rep that it was issued on 11/**/15. I have not received it. I never had a problem receiving mail from AVON until now. So all of a sudden I have to wait an additional 4 weeks for $8.74. This is bad business and it is ridiculous!

Desired Settlement: My refund ASAP

Business Response:

To Whom It May Concern,

 

We verified the address with the complainant and that the check had not been received. We requested a replacement check which will be received within 2-3 weeks. This information has been provided to the complainant. Avon considers this issue resolved.

 

Avon Products, Inc.

12/1/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I started receiving calls from Avon for a person named Mykayla M**** soon to be followed by debt collection calls, all automated, and all to a phone number I had owned for over six years. I tried to select all the options in the automated calls without ever being able to speak to a human being. Then, one day, I decided to call Avon and I was on hold for 40 minutes until someone finally answered. I told her I was getting calls for the wrong person and I want them to stop, she said they will, and I confirmed with her three times until she got irritated. During our conversation, the representative slipped up and said that the person they are trying to reach is under collections (I did not know this at the time, I was only receiving calls from Avon, and it just shows how unprofessional they are as they have no respect for people's privacy). Well, to be honest, the calls stopped after months, but only for 1 or 2 weeks, and only to start again even more than ever. I am so fed up with Avon's garbage. They have no right calling me! The person they are trying to reach might have given them the wrong number, but I had supposedly wasted my time correcting this issues. It is not my responsibility for them to have the right number. I am receiving their calls and their collection agency calls multiple times a day. Here is the thing: I have a life and job, surprise, surprise to the self-involved ***** that run this company and this is HARASSMENT. Plain and simple! Lucky for them, I am too busy to hire a lawyer (and yes I can afford one thanks to my employment, financial responsibility, and great credit score. Reminder: I am not the person you are looking for Avon). These calls are stressful., frustrating, disrespectful, and they step all over my personal and privacy rights. Again, this harassment and it is disgusting and it better stops. Leaving a complaint here is their last chance, they better put the effort and time in resolving this or I will be suing, and it will cost them wasting my time as well (P.S. I am not cheap so good luck *****).

Desired Settlement: STOP CALLING ME.

Business Response:

To Whom It May Concern,

 

We spoke with the complainant to advise that an incorrect phone number was listed on an account that went to collections.  This is why the complainant was contacted by the collection agency.  The collection agency has been notified, asking them to cease all further actions.  The complainant's phone number was removed from the account it was listed on to avoid any future use of this number.  Avon considers this matter closed.

 

Avon Products, Inc.

Consumer Response: I hope this is true! And I hope they find the correct contact information for that **** so they can bug her endlessly! 



 

11/16/2015 Problems with Product/Service
10/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order for avon online on 10/*/15 i received a confirmation email stating that my candles were in stock an my card was charged 6.67. That my order will ship between 4-5 business days so i believed everything was fine. i received another email on 10/*/15 that my order was cancel for no reason after my card was charged stating that the prodcut is not in stock,, which doesnt make since to me how its not in stock when i received confirmation that everything was in stock an if you go online now it clearly has the same candles online in stock available. I do not appreciate how cancel my ordered an treated me . If something was wrong they clearly could have email me are honored my ordered im a faithful customer an do not understand how they charge my card confirmed with my bank an say i can not receive my candles i will not be placing another order with avon again .

Desired Settlement: i would like my ordered sent to me are my refund but truly want my ordered i ordered this out of good faith

Business Response: To Whom It May Concern,

We attempted to contact the complainant via phone and email. We provided contact information and requested a return call to discuss the concern. The complainant has not returned our calls. Avon is aware there was issue on the website listing the price incorrectly at the time of the order. Based on hte terms and conditions located on the website stating:Price and availability of any product or service offered through the AVON WEBSITES are subject to change without notice, and AVON shall not be responsible for errors in the prices or descriptions of such products or services", the order was cancelled. The complainant was not charged for the order. Avon considers this matter resolved.

Avon Product's Inc.

10/17/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered in good faith..on sale for a penny..my order was cancel No email sent.. i want what was order

Desired Settlement: Avon should honor my order..items were in stock

Business Response: To Whom It May Concern,

We spoke with the com"plainant to advise that there was issue on the website listing the price incorrectly at the time of the order. Based on hte terms and conditions located on the website stating:Price and availability of any product or service offered through the AVON WEBSITES are subject to change without notice, and AVON shall not be responsible for errors in the prices or descriptions of such products or services", the order was cancelled. As a gesture ofgoodwill, we are sending her 4 candles, free of charge.  Avon considers this matter closed.


Avon Product's Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********* ********



 

10/15/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Order ************* was canceled stated the items were not available at the time of the order. These showed available and are still available. My order was canceled. I want what I paid not a refund.

Desired Settlement: My order at the price it advertised

Business Response: To Whom It May Concern.  

We spoke with the complainant to advise that their was a computer clitch at the time the order was placed which resulted in the cancellation of the order. The complainant has been informed that she can submit a new order at this time and that the current sale price for the candles is 2 for $20.00. As a gesture of goodwill, we are sending her 4 candles, free of charge. Avon considers this matter closed.


Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for resolving this issue still upset about order being cancel
i will accept the offer of 4 candles. I expect to receive this offer amount as stated.

Sincerely,
****** ***



 

10/14/2015 Problems with Product/Service
10/13/2015 Problems with Product/Service
10/5/2015 Problems with Product/Service
8/26/2015 Problems with Product/Service
8/8/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I stated selling Avon in June. First I had to give them 15.00 dallars up front to start. I was told had to get money up front from customers and I had to use my credit card. I filled out application with a Rep, so she made money off me which is fine. So everything is done on line. I needed a job, which turned out I was losing Money I had to buy all my tools and Ect. So my last order I put in on the August *, 2015 I waited and waited no order. I called everyday and they told me it would be sent out. So I knew I was being scamed. I told them to take the order off my credit card they told me no. I had to call the credit card company to get the money. I was taken for a ride all the money I spent on tools shipping. I want all my money back from tools and the 15.00 which I started.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******



 

8/4/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: One month ago I ordered for some friends products from Avon, several hours later they decided that they did not want the products and I immediately called Avon to cancel the order, only to be told that the order could not be cancelled. The order was shipped 2/3 days later and when I received it I sent it back. I expected the money that I paid for these items to be returned to me, but when I call Avon they tell me that they have not received it and therefor cannot refund my money. I think that after more that four weeks they have had more than enough time to process the returned items and refund my money.

Desired Settlement: I would like see Avon to change some of their policies regarding cancelling unwanted orders and to be more prompt returning customers refunds.

Business Response:

To Whom It May Concern,

We verified a refund has been processed. We spoke with the complainant to supply this information. We also addressed the processing of an order and why the order could not be cancelled. Avon considers this matter closed.


Avon Products, Inc.

8/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was an independent sales rep for Avon. They repeatedly overcharged me and now want me to pay them the amount that they owe me. I started selling Avon in November 2014. I was required to prepay for all of my orders at the time of the order. Thus, there was never a previous balance because it had already been paid. The last 3 campaigns that I sold their product (March & April 2015) I was overcharged. I paid for each order at the time of order which was required by them. My balance should have been $0 but when I placed my next order, it showed that I had a previous balance. I paid it the first time because I needed the order and figured that I would contact them and they would credit my account. They also did this with my next to last order. Every time I emailed them, they would eventually stop answering me and I would have to start again with a different support person. By the last order I placed, they said that I owed over $90. I refused to pay it or place anymore orders until this was rectified. Once again, I stopped getting responses and had to start the whole process over with a new person. I clearly pointed out that I was required to prepay for more orders so there was no way that I could ever have a previous balance. I told them to add up my order totals with and compare it with my payments and they should see that I would have a $63 credit. They kept giving me the run around but did adjust the amount that they said I owe to $49. I never paid for the last order, it never was shipped to me so it should not be billed. I did have to pay for the last 2 orders twice (once when I was ordering and once after). This gave me a $63 credit. I have since told them that I did not want to sell their product. I also informed them that I would like my over payment back. They have closed my account online but I just received a collection letter where they are still trying to get me to pay $62. I have no idea how they came up with this number since I have and can show that I have overpaid and they owe me that amount.

Desired Settlement: I would like Avon to reimburse me the over payment of $63. I would also like them to stop collection proceedings.

Business Response: To Whom It May Concern,

We have communicated with complainant to explain the balance via email multiple times. We have attempted to communicate via telephone and provide a call back number but have been unable to speeak directly with complainant. We have provided a detail explanation of the process of paying a deposit for an estimated order amount verses prepaying an order in advance. In addition we have provided an itemized statement and detailed listing of all charges and credits on the account. In an effort to assist we have waived the $25.00 past due fees applied to the account. Avon Considers this matter closed.


Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I have repeatedly explained the reasons how my account was overcharged via email. I have offered to send my previous correspondences including all the invoices and payments made on my account showing the over-payment on my part. They have declined to accept these previous correspondences. Their itemized statements do not show how orders and payments where made accurately. They give the illusion that my account was overpaid and underpaid at times and this is not the case. I have made many attempts to show them my proof of over-payment and they refuse to accept it. 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** *******




 

Business Response: To Whom It May Concern.

As a courtesy the disputed account balance has been written off. This information has been provided to the complainant. Avon considers this matter closed.


Avon Products, Inc.

7/25/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am being billed for $25,when my order was $12! And they are billing me $10 a month in late charges!That is ridiculous!!! I have NEVER had a $10 late charge!! And they won't fix it!!

Desired Settlement: I want ALL LATE CHARGES removed,and the bill returned to the amount it was SUPPOSED to be! $12!!!!! It's THEIR fault I haven't paid,I won't pay on a bill until it is the corrected amount!

Business Response: To Whom It May Concern,

We communicated with the complainant via email at her request. We provided a detailed explanation of the account balance. We waived the past due fees due to the misunderstnading. Avon considers this matter resolved.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
The original $26.50,and I'm done!
Sincerely,

**** *******



 

7/20/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold Avon for 2 months and was dissatisfied and harrassed and continue to be harrassed by bill collection for product I never received. I have over $20.00 in product that was on back order that I never received yet I have to pay the bill collection agency so that they will stop calling me and billing me! How can Avon send my bill to a collection agency for product that I never received? When I closed my account in January 2015, I sent an e-mail to Avon letting them know that I had product on back order, but I wanted the order cancelled and my account credited. This was never done dispite my phone calls to Avon, which were received by persons who read from a script and could not help me in resolving this issue, nor was I ever transferred to a ***** ******* like I requested. I should have known that selling Avon was not going to be a positive experience after I was pressured into purchasing a "kit that would pay for itself" by my sales representative. At that time, I was never informed of the hidden shipping fees that were included in this purchase. When I received the kit I was taken by surprise to see that I owed $9.95 for shipping. Since I was new to Avon I thought I had made a mistake and went ahead and paid this fee, but was shocked to see that this fee mysteriously appeared on my next two orders, not when the order was placed but on the shipping invoices. My third complaint with Avon is that after submitting my first order as a sales representative, I checked to make sure the order had gone they and was dismayed to see that it hadn't so I placed the order again and when this order was finalized I was then notified that I had two orders that had been placed. I immediately sent an e-mail to Avon requesting a cancellation of one order; however, two days later I was sent an email reply that stated sales could not be cancelled but I could return the product once I received it! I would then be responsible for shipping and handling (again) not to mention the hidden return policy. In looking at what I was faced with, I just took the second order and figured I would sell that product in the coming months. It is still sitting in the box and will be taken to Goodwill! My last complaint with Avon is that I had back orders and replacement product that were sent to me without my approval. I ordered product that I wanted and I never APPROVED the replacement product.

Desired Settlement: Correction to billing and credit report.

Business Response:

To Whom It May Concern,



We spoke with the complainant to address the concerns listed in the complaint.  The complainant wasadvised that items on backorder are not charged until they are shipped and that all Representatives are subject to the one simple fee for every order they place.  This information is available on the Representative website.  In addition, an
itemized statement was sent to the complainant for review and as a courtesy,$20.00 in past due service fees were waived, bringing down the outstanding balance.  In closing, the complainant was given information on how to process a return and was told that we will follow up to ensure that credit is issued in the event a return is done.  Avon considers this matter closed.

Avon Products, Inc.

7/9/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: After speaking with several customer service representatives I finally received an itemized statement. I called numerous times telling them that I dispute the amount they say I owe. I have emailed the business several times because I needed them to correct their billing. Two days ago I received a phone call from Sunrise Credit Services, they are the collections department for Avon. My assistant called Avon yesterday and demanded that they email me an itemized statement. Now I received their itemized statement via email and I have come to the conclusion that Avon owes me $18.72. Basically one of my payments was never credited instead they added it to the balance!! They had also claimed that I had an order on hold however I had been calling and demanding that they cancel that order because my customers were already upset because they were missing several products that were ordered and they did not receive their products. I paid for the products and was my account was never credited either.

Desired Settlement: I have customers waiting to get on my Avon website to place orders. Obviously I will no longer be placing the direct orders for my customers because I DO NOT TRUST THEIR BILLING DEPARTMENT. My customers will be purchasing products online as soon as they pay me what they owe me and restore my online business.

Business Response: To Whom It May Concern,

We have spoken with the Complainant and explained her balance and her itemized statement. ******** was satisfied once the call was complete that Avon does not owe any further funds.

Thank you,

Avon Customer Care.

6/24/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: For almost 3 weeks, I have been missing over half of my products that I called over and over again on concerning Campaign 12. I have placed this add-on order over and over again and was promised immediate shipment and my order has never been shipped. I want a refund of campaign 12 that I never received or my products to be shipped to me overnight. I have missed customer sales, lost clients and vending opportunities because of this.

Desired Settlement: I would like a refund for campaign 12 of all the products I never received immediately credited to my credit card that I used on file for this order or all the missing products shipped to me immediately and overnighted to me with the shipping cost paid by Avon for the false promises for almost 3 weeks.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** ****



 

6/22/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was trying to re-establish myself as an Avon representative. I called the customer service # ###-###-####. I was told I needed to call the collection agency *** ********* ********. I called and spoke with a representative at ###-###-####, ext. ****. She stated that I should call back in a week. I did and left a message. No called me back at *** ********* ********.Then, I called customer service back at Avon. I spoke with a representative that informed that I had two accounts. One account # ******** in the amount of $847.93 and another account # ******** in the amount of $235.55. Avon does not allow representative to have 2 accounts. I am familiar the account # ******** in the amount of $235.55. I am willing to pay this amount. The first account I am not familiar with and I want it removed.

Desired Settlement: DesiredSettlementID: Billing Adjustment I would like the bill adjusted to show that I only owe $235.55 as I would like to pay the balance immediately and restart my Avon business again.

Business Response: To Whom It May Concern,

We researcehd the accounts in question to verify that both accounts were registered under the social security number of the complainant. We communicated with the complainant to provide this information via email per her request. In order to sell again both previous accounts will be need to be paid in full. Avon considers this issue resolved.


Avon Products, Inc.

6/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered some items from Avon that were delivered on May ***. One of the items on the original order was not in the package. I then contacted customer service to have the item shipped out, which it was and I received on May ****. The item turned out to be too small so I returned it with the return label inside the box. I then called around May **** to question where my refund was. The representative told me to check back around June *** if the refund wasn't in my account. I just called and spoke with anther representative that stated that it would take up to ONE MONTH to have the item show up in the warehouse and then an ADDITIONAL SIX WEEKS to get a refund. As a former AVON representative I have NEVER heard of ONE item taking 10 weeks to receive a refund. The other bad part about this was that I was told I couldn't exchange the item. I originally wanted to return the item for the next size up and was told that wasn't an option either. I am not sure what policies have changed in the last year or two since I have been a rep, but this seems ridiculous. At this point, all I want is my $17.41 back IMMEDIATELY on the card it was paid on. I question the next time I will purchase AVON again if these are the types of headaches they give customers.

Desired Settlement: I want the 15.99 plus tax to equal $17.41 credited back to my card immediately

Business Response: To Whom It May Concern,

We verified credit was issued on 6/* per complainant's phone call to Avon. We spoke with the complainant to advise the refund was issued and may take up to two billing cycles to appear on the billing monthly statement of the payment method. Avon considers this matter closed.


Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and though the date of credit issuance is incorrect, it was in fact credited so the matter is resolved for me. I wish it hadn't taken all of this for an amount for less than $20. Thank you BBB for your assistance in this matter.


Sincerely,

******* ******



 

6/11/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I requested to cancel my AVON Independent Sales Rep account due to the company mishandling my orders. I was told that it will take up to 30 days. However, it is past the 30 day mark and I still have not received my refund check of $137.28. I asked for them to refund the money back to my debit card. However, I was told to wait my 30 day time period to receive my check. All I want the company to do is expedite the funds owed to me, as it it well past the 30 day time frame.

Desired Settlement: I would like my refund back to my debit card and a formal written apology for not only ruining my chance to be successful within AVON, but for also causing me to lose customers.

Business Response: To Whom It May Concern,

We spoke with the complainant to advise that becasue her complaint has been escalated propr to filing the complaint the check request had already been submitted. Therefore we are unable to stop the check and process a refund to the credit card. We provdied a time frame as to when the check should be received. In addition aplogy gifts were shipped for her and her customers for the inconvenience they have experienced. Avon considers this matter closed.




Avon Products, Inc



Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I still have not received my check nor the apology gifts. This type of inconsistency keeps occurring with the Avon Company and the reason this complaint was filed. Until I receive the apology gifts for my customers and most importantly, my refund that I have been waiting for since March 2015, this matter is not considered closed. 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** *******




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Once I receive my refund check, then and only them will this matter be considered closed. 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** *******




 

Business Response: To Whom It May Concern,

We have sent an email and left a voicemail asking the complainant to contact us in the event the check has not been received. We have received no response. Avon considers this matter closed.

Avon Products, Inc.

6/6/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I would like to complaint to you about Avon Product Company that on April **, 2015 I had cancel an account with them; also I refuse the package of Items I had place an order on 4/*/2015-4/**/2015 for $15.00 and $16.00 that I had received from them on April **, 2015,I took it to the Post Office in ******** ** for them to send it back to sender address.I have made several calls at Avon Company and I spoken varies representative associates who work there, and asked them where was my refund, and they said to me," it take about 8 week for them to process a refund to be credit back to my credit card account." As today on May **, 2015, I contact the company again and spoke to an associate name ***** and asked her where my refund? She said to me the same issue of what other associate said to me about a month ago. It doesn't take this long for a company to issue you a refund back to a credit card account.

Desired Settlement: All I demand from this company is for them to immediately refund me for $31.00 back to my credit card account. I have been waiting patiently to receive it. I hope that you can resolved this issue problem with them.

Business Response: To Whom It May Concern,


We spoke with the complainant to advise that a refund check in the amount of $15.00 was processed on 05/**/15.  Additionally, a second refund check in the
amount of $33.77 was processed on 06/**/15. Complainant has been told to allow 2-3 weeks for delivery.  Avon considers this matter resolved.

 Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******



 

6/4/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am having with getting a refund for Floral and Butterfly Embroidered Tunic AVON Confirmation Number: I mailed back to address listed above on March ****. Up to date I have made calls to your customer service department ###-###-#### always being put on hold for a extended amount of time. The final call I was on hold with a representative over 30 minutes, each time I am being told to allow 6-8 weeks for a refund. I asked for a supervisor to call me back, no return call received. I am dissatisfied with your service because of lousy customer service, but no refund on my credit card. I have already attempted to resolve this problem by calling and being patient. Unfortunately, the problem remains unresolved. I am hereby requesting that you: issue my refund ASAP. Due to the nature of my complaint I have always loved AVON products, but having to be treated so badly and not getting a refund issued on my credit card has left a bad taste. I dont know many people that do not need their money back, but I do.

Desired Settlement: Refund issued back on my method of payment (credit card/debit card)

Business Response: To Whom It May Concern,

We communicated with the complainant via email as we were unable to connect via telephone. We verified that credit had been issued on 5/**/15 and supplied this information to the complainant. We apologized for the difficulty she experienced during her phone conversation and provided coaching to the phone agent. Our phone number was provided in the event any addtional concerns were to arise. Avon considers this matter resolved.

Avon Products, Inc.

5/28/2015 Problems with Product/Service | Complaint Details Unavailable
5/19/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been a representative several times in the past for Avon Products. I had several accounts in collections with their collection agency ***. On some of the accounts I paid in full and others I made settlements. Well, I decided to become an Representative recently. The rep told me I would just have to pay the account that had an outstanding payment. I paid that bill and ordered my kit. I received the kit but still was not able to sell. They told me I could not sell because of the settlement on an account. So I had the settlement account reopened so I could pay it in full because this is what Avon told me I had to do to become a Rep. I have completed all of the process but still not able to sell. I have spoken to 2 of their managers who told me they would research and get it resolved but have not. This problem has been going on for the last two months. I have text the reps and emailed them on several occasions but the issue still exist. I feel it is very unprofessional and very deceiving because I paid balances and re-open settlements and invested money in paying these accounts so I could start selling but no one gives me an answer. I know it does not take several months to resolve an issue. I have paid them $15 for the kit 2 months ago and paid balances on collection accounts so I could start. This money was an investment but I feel this have mislead me and still I have no resolution to this matter

Desired Settlement: To be reinstated as an Avon rep, or refund of money invested or an answer from them. The no response to my texts and emails has really been disappointing and is very unprofessional.

Business Response: To Whom It May Concern,

We spoke with the complainant to advise in order to be able to activate her new account she would need to settle the amount of $48.41 still owed on her previous account. She has stated she will make this payment next week and then move forward with the new account. Avon considers this matter closed.


Avon Products, Inc.

4/24/2015 Problems with Product/Service | Complaint Details Unavailable
4/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am an Avon rep. I sent in a payment check of $16.99 from a customer to Avon and this was never credited to my account. This amount had been paid by me before the product was sent and the customer wrote the check. This check was only sent to Avon because the customer wrote it to Avon and not to me. Avon said they would send the check back to me. This was months ago and I have never received the check or had my account credited.

Desired Settlement: DesiredSettlementID: Refund $16.99 credited to my avon account

Business Response:

To Whom It May Concern,

After research we determined the check had been mailed back to the complainant but not received. As a gesture of good will a credit of $16.99 was applied to the complainant's account. This information was provided via email and voicemail. Avon considers the matter closed.


Avon Products, Inc.

4/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was selling avon for a few months. I SENT BACK A DOLL THAT DID NOT WORK back in dec of 2014 I HAVE CALLED 6 TIMES FOR MY REFUND OF 25.88 THEY KEEP TELLING ME IT WILL BE 2 OR 3 WEEKS. WELL IST BEEN 3 MONTHS.WHY?MAYBE YOU CAN GET A ANSWER OUT OF THAN.

Desired Settlement: **** ***** ********* ******* **
Need 25.00 they owe me waited 3 months they keep on saying they mailed it they're lying

Business Response:

To Whom It May Concern,

We spoke with the complainant to apologize for the delay in receiving the check. We advised the check was requested on 3/** and will take 2-3 weeks to arrive. The check will be reeived no later than April ***. We provided our direct contact number in the event there are any additional concerns. Avon considers this matter closed.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here] .I have not recieved my refund yet i was not told it would be here by 4/*/15 Iwas told it was on it;s wayWELL THEY CAN TALK SOME *******.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** * *******




 

Business Response:

To Whom It May Concern,


We left a voicemail on 4/* to confirm whether or not the check had been received. We provided a call back number in the event there were any other concerns. We have not received a return call. Avon considers this matter closed.


Avon Products, Inc.

4/13/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I signed up as an Avon representative about 2 months ago. I have been overcharged for every order that I placed. When I ask customer service about being overcharged for the order it is never clearly explained. The last order I submitted advertised 5 lipsticks for 20.00. I paid 54.28 the required amount then 20 minutes later a hold was placed on the account for 29.00. In which I was finally told after cancelling the first order that the system isn't picking up the advertisement to pay the 29.00 and get a credit. I said no and that I want to cancel and return my money to the bank. They said we don't return money to debit card. We can give you credit to your Avon account. I am unhappy with their service and would like for it to be addressed about the overcharging and poor advertisement.

Desired Settlement: I would like my money returned and for Avon to stop overcharging!

Business Response: To Whom It May Concern,

We spoke with the complainant to address all concerns. We discussed deposit amounts and hold orders. The order in question has been cancelled and replaced. We issued credit for brochures billed in error and provided an itemized statement to address all billing concerns. Avon considers this matter closed.

 

Avon Products, Inc.

4/3/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was an Avon representive and decided in December to quit selling Avon because of the low quality of their products. I returned many items that I had bought and had a credit on my account. I called on January **, 2015 to request the refund back to me. Upon speaking with a representive from Avon, they informed me that the only way to get my money back would be to close my account and a refund would be issued after 30 days. It is now March *, 2015 and I have still yet to receive a check so I called to get an update. Upon speaking with ******** in the escalation department, she informed me that a refund request was never sent on January ** when I originally closed the account and requested the refund. She said she could submit the request today and it would be 30 more days I would have to wait to get my money back. I specifically asked her, "So, if I would have never called today, I would have never gotten my money." and she actually responded, "Unfortunately yes, that is correct." I told her that was totally unacceptable that I had to wait another 30 days to for my money and I wanted to speak with a supervisor and that I was going to write a complaint. SHE LAUGHED AT ME. TO MY FACE. Then whoever she transferred me to, hung up on me!! So I called back, and got a rep and asked to speak with another supervisor, the rep came back THREE different times and told me 1. they looked at the account and request for refund went in. I told him I already knew that and would still like to speak with someone. Then he came back again and told me they were busy. I had to then explain to him my situation and then they agreed I could speak with a supervisor. Iam not an unresonable person or a rude person. The audacity for one of YOUR SUPERVISORS to laugh at me and then again for me to have to plea my case three times to try and speak with another SUPERVISOR is the worst customer service i have ever experienced with any company in my life.Another reason I have cut ties with Avon. I would like my refund!!!

Desired Settlement: I would like the money they owe me ASAP!!!! I have waited long over their 30 day requirement!! I want to be done with this horrible company.

Business Response:

To Whom It May Concern,

We have contacted the complainant via voicemail and email to apologize for the difficulty she experienced. We advised that the check was processed on 3/* adn will be received via **** no later than 3/**. We provide her with our contact information in the event the chack is not received by that time.


Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[It is totally unacceptable that I will have wait another 3 weeks to receive my refund back when it was Avon's error that the request was not processed back on January **, 2015. I followed all of their strict guidelines and return/refund policy to the tee to insure a smooth process regarding my account. This check should be expedited to me since it was Avon's error. They have emailed me and told me it is not possible to expedite my refund, which I believe to be a lie. I have gotten the run around and been told different things from different people. ******** told me it would take 3 weeks, and another supervisor told me that if it was submitted to the refund department and was not processed within the 30 days, that they would send it out immediately. Problem is, apparently it was never processed. So I don't understand why ***** would tell me this and then other employees tell me differently. As always, no understanding or any rush on Avon's part to fix their error. Unacceptable.]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** *****




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[******* never mentioned ANYTHING about not being able to expedite the check because I had made the request before I filed the complaint. She stated that "Checks are cut at the end of each campaign." So i had to wait until the current campaign was over before they would cut my check! NONE OF THIS IN THEIR RESPONSE WAS EVER EVER STATED TO ME!!! After ******* told me that, I couldn't believe it! No one has done anything to try and resolve this in a timely manner. IT HAS NOW BEEN TWO FULL MONTHS SINCE I HAVE REQUESTED MY MONEY BACK! That check COULD have been expedited. I have STILL not receieved a penny from AVON. THIS HAS NOT BEEN RESOLVED!!! Totally unprofessional and liars on top of it! ]

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** *****



 

Business Response: To Whom it May Concern,

The requested refund check has been processed and will be received no later than March ***** The complainant has been provided with this information. In addition she has been provided a direct contact number in the event the check is not received. We have apologized for the difficulties experienced. Avon considers this matter closed.




Avon Products, Inc.


3/19/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold Avon in **, but I moved to FL and requested the closing of my account. I am neither interested nor obliged to sell AVON (I only had losses), but the company apparently has issues understanding that. Even though I have tried by specifically asking to close any links to the company, like closing the webpage, several times to customer service and my former ******** *******, it is useless. I keep receiving order memos, campaign reminders, and what really bothers is that my personal information is openly exposed in the webpage. I can't close it, but requested them to close it, and it still shows me in it. I need to know if BBB has dealt with this before and I need to know what to do. They say they will take care of it, and then boom, I receive even more propaganda.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Please let me know what to do or my choices. I want my privacy and my information taken our of their publicity, propaganda and webpages. I told them I would contact BBB and it seems they didn't care. After all, privacy is one of our rights in our Constitution.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******


***** ****** ******** ******************************** ***** ********** ***** *** **** ***** ** *** ************************* ******** *** *** ********* ***** ******** ******************************

 

 **** ******   * ****** ** ****** *** **** ** ********* *** ******** ****** * *** ********* ** *** ******* ** **** **** *** ** ****** ***** ********** **** *** ********** *** ** ******* *** ****** *** ******* ******* **** ********* ** *** ******* ** ** ******** ****** *** ** **** *** ** ***** ** ********* **** *** ** *** *** ***** ** *** ** * **** ********** ***   ********** ****** ****** ***** ********


 

3/16/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have called Avon on 3 separate occasions regarding an issue with a bill. I signed up to be a representative, however, I had NO success in selling any product. SOMEONE (who had access to my information) probably the woman who signed me up, accessed this account and ordered something and I have been charged for it.Again, I have NEVER ORDERED ANYTHING from this company. I DO NOT OWE THEM any money.

Desired Settlement: They have sent this account to a collection agency from what I can understand. My CREDIT will be affected by this. I want my credit repaired and this collection ERASED from my credit history. I NEVER WANT TO HEAR FROM AVON AGAIN once this situation is resolved!

Business Response:

To Whom It May Concern,

We have spoken to the complainant to advise the account set up in her name has been closed and the balce has been cleared. Avon considers this matter closed.


Avon Products, Inc.


2/28/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Well, I have more than one complaint. I will start off with their billing process and how I have tried multiple times in contacting them to please explain their methods because they make no sense to me. I placed my first order with Avon, the order came to $29.89. They then sent me an e-mail needing a deposit in order to process the order of $11.08 bringing the order down to $28.76. They did not take my $11 deposit off my order. So in turn I had to pay them my $11.08 plus the $28.76, bringing the full amount to $39.84. I have contacted them numerous times to please explain to me because it makes no sense that I am sending them money to sell their product. I want my money returned to me. My other complaint with my next order is that it has yet to be delivered to me. Again, I had to make a deposit before the order could be processed. I paid them $52.53. My order was not left by the *** and *** refused to let me pick up my order. So I e-mailed AVON immediately telling them the situation. They e-mailed me back stating that in the next 3 business days the order would be shipped. It's been 10 days now and no order. I have sent them 2 e-mails now stating to cancel my order because I'm so frustrated and I want my $52 returned to me immediately. They have refused to return my money and they keep telling me my order will be shipped in 3-4 days. I want the order cancelled and I want the money I'm owed to be returned to me immediately.

Desired Settlement: I want my order cancelled and I want my money returned to me.

Business Response: To Whom It May Concern,

We have made multiple attempts to contact the complainant via email and voicemail and left our call back information. We have verified the payment has been refunded on 2/**. Avon considers this matter closed.


Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ******



 

2/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been an Avon representative for almost 3 years and during that time, I have had numerous issues with Avon's billing and customer service. Recently in November 2014, a check payment in the amount of $30.90 was not processed on my account resulting in ordering issues that prevented me from continuing to deliver products on time. The customer service department at this time advised me that they had the payment but it had not been applied to my account due to the Thanksgiving holiday but would show up soon. It never showed up. After several more calls back to customer service, I was told that the payment was never sent or was lost. I was also told both that I would have to make another payment on the account and also that the lost check would be posted to my account since otherwise the account was in good standing and the loss of the check was likely their fault due to a change in the billing payment address that took place at that time. Payments were previously sent to Atlanta GA and suddenly changed to an address in Ohio on the invoices. In December 2014 this issue was still ongoing and no correction had been made to my account balance owed. I ceased placing orders and advised the company at that time that I would be making one final payment to settle up the account and then wished for my association with Avon to be terminated once the account was paid up. I made a payment at that time to the company which was immediately processed. January 2015, I have been sent a letter by Avon stating that I still owe them money and that late fees are being added to the balance due for non-payment. I have been unable to speak to anyone in their customer service department who can address this concern and take care of it. I sent an email to the company via my representative page which I can still log into even though I requested disassociation from them a month earlier (they are likely going to try to charge me for this!) advising the company again that I would not be responsible for any future charges to the account because I paid the balance in December and they accepted payment as final payment on the account. This matter is presently ongoing and I need a mediator or someone who can reach the appropriate people within the company. I am having no luck with this whatsoever. Each time I call in, I am answered by individuals who barely speak English and who are seemingly scripted in their responses to my inquiries. This results in little being done to actually solve the problem.

Desired Settlement: I would like for Avon Products Incorporated to recognize their mistake, settle my account and cease adding extra fees onto the account for non payment of a balance whenever it was paid in full in December 2014. I do not want access to their representative site anymore because they charge for that as well. I am concerned that their late fees may ruin my good credit and I would prefer that did not happen either. I am uncertain whether or not Avon has reported against my credit on this incident but if they have, that needs to be reascended as well.

Business Response:

To WHom It MAy Concern,

We spoke with the complainant to discuss her account balance. We provided the details to reach an understanding. In addition we provided her the steps necessary to return the additional products to receive credit and reconcile the balance. Avon considers the matter resolved.


Avon Products,Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Avon did reach me by phone earlier this week however, my initial issue was not resolved. I was advised that my account still has a balance even though I attempted to outline dates and check numbers where payments were made in full to the account. Avon has added late fees and apparently will continue to do so until the balance is paid. They now do not acknowledge that payment was received for the amount owed even though I was previously told that it was by a customer service agent. They are taking no responsibility for their carelessness and have a history of poor account management. I did inform the individual with whom I was speaking that I would not be responsible for late fees that are accrued during an ongoing dispute. 

As of today's date, I have shipped a box of Avon products back to the company itemized with prices and quantity as directed. The total amount of this return is over $200.  I was advised that this return may take up to 8 weeks however, Avon will close my account in less than 14 days meaning I won't have access to my account statements or any information as to the progress of my returned items. I did track and insure the items. I will follow up when and if Avon issues an appropriate refund. I did request a refund rather than account credit above the balance on the account. This poses yet another issue.]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *****




 

Business Response:

To Whom It May Concern,

Complainant is confirming that the original complaint has been resolved and can be closed. She has confirmed her refund was received. In addition the ********** of the Complaint department left a voice mail requesting a callback from the complaint to determine whether or not the refund was received and any further assistance was needed. Complainant was provided a direct contact number for the **********. Complainant has not returned this call. Apologies have been provided to the complainant multiple times via email and voicemail for the difficulties she has experienced. Avon considers this matter resolved.


Avon Products, Inc.



Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved however representatives need to be cautioned of Avon's return process. It involves hidden costs and money is almost NEVER returned.  It is unfortunate that I have had to spend so much of my time resolving what should have been a simple complaint. My initial complaint to Avon began in November 2014 and presently has run through the end of February 2015 over a matter of less than $200.

Sincerely,

***** *****



 

2/18/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am an Avon rep. Last year I returned an item in August and it was never credited to my account. I was billed $159 for the item in November and because I was unwilling and unable to pay for it I had to spend weeks calling Avon multiple times, emailing their corporate office (and being told not to contact them again), trying to get the local district sales manager to help me, and finally a nice person at customer service told me step by step what I needed to do, who I needed to get involved (the ******** ***** *******) and what that person needed to do to get the problem resolved. By the time it did get resolved I lost all my customers because I couldn't get their orders for the holidays due to the extra money Avon said I owed them despite the fact that I had proof I had returned the item. So now that the holidays are over, I am done selling Avon and I needed to return some items. I did a return through Avon's online return processing website to return another item that Avon values at $159 but they had not billed me for. Avon's RMA # for the item is *********. I mailed the item using Avon's shipping label on 1/*/15. I have a tracking # from the post office. I received an email from Avon on 1/**/15 notifying me that Avon had received the package and the RMA was "closed with shortages" and it listed the quantity of items returned as 0. I find that hard to believe since the item valued at $159 is the ONLY item that was in the package. I have called Avon's customer service about this and was told that a request for the returns department to research this had been sent and I would hear from someone within 24 to 48 hours. That was over a week ago. When I log onto Avon's representative website and go to Process Returns, I get a message that I can no longer process returns because this item has not been returned!! Additionally, after I returned this item (which is called the Far Away Statement Necklace) I did process another return with multiple items valued at approximately $210 (not including tax). That item was also shipped using Avon's shipping label and I received acknowledgement from Avon that it was en route as of 1/**/15. It is now 2/*/15 and they have not acknowledged receipt of this package. I have documented with photos of both packages, of their shipping labels, of the receipts from the post office (and *** for the second package), and I know that Avon has received both packages. Yet neither one has been credited to my account which is #********. The second RMA # is ********.

Desired Settlement: I would like Avon to acknowledge, in writing, sent by US Mail, that they have received both the Far Away Statement Necklace and will not be billing me for it at a later date and that they have received and credited my account with the second return. I would like these items to be credited to my account immediately. I would like to be notified by email if there is a balance remaining on my Avon account so that I can pay it off immediately, or in the event there is a credit, I would like a check sent to me immediately. I would like my Avon representative account to be closed immediately.

Business Response: To Whom It May Concern,

We have contacted the complainant via email and **** per her request to advise all returns have been received and credited to the account, and that no items will be charged back. We have removed her account per her request and advised of the account status. In addtion we have provided our direct contatc information should she need further assistance. Avon considers this matter closed.

Avon Products, Inc.

2/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: From: ******* ******* (mailto:*************************) Sent: Monday, December **, 2014 8:58 AM To: ***************** Subject: Regarding Avon: the inside story The following is the email I had to send to Avon Canada. They keep asking for monies not owed from myself and other representatives. They want ten grand from me. And I have told them countless times that the products they want payments for were never received. However they refuse to acknowledge my emails. I am beyond done. I am frustrated and getting angry. They have even gone so far as to cancel my ability to sell even though I have been nothing but up front and honest with them. They treat their representative like garbage. I have it on good authority that other reps have left and started selling with the competition because of the crap Avon deals out. I have had enough and its time that more are aware of the heinous practices of Avon. Several notices??? Really??? Where are these notices??? And what am I paying for?? I have no account with Avon. They have effectively shut me out. I had a payment plan set up with them and they chose to dissolve it, not myself. I owe Avon nothing. I do not pay for items nor received. I do not pay for items that were sent back and Avon refuses to acknowledge. This whole situation is garbage. You send me one more threatening email asking for money that has already been determined by all parties is NOT owing and I will go ballistic. I will not be threatened. I've already lost my Avon business which was my passion. I will not lose my dignity & integrity over this. I have been nothing but honest with Avon. I do not owe them any of what they are asking as ( for the umpteenth time) I DID NOT RECEIVE ANY OF THIS INVENTORY!!! DID YOU HEAR ME THIS TIME???? HOW LOUD DO I HAVE TO BE TO BE HEARD?!?! I DO NOT HAVE TO PAY FOR ITEMS NOT RECEIVED!!!!!!!!!!!!!!!!!!! DUH!?! I am as honest as they come and have been honest with Avon. And look where it got me? Booted to the curb! I am disgusted with Avon. I thought your principles were trust, respect, belief, humility, integrity ... All of which are not used when dealing with your representatives and certainly were not used with me. I used them. I've seen other reps use them. I have recruited my assets off for Avon. (Which is also why my sales were less than stellar) and I get booted. I get the cold shoulder. I even defended Avon to customers who asked about animal testing. And you go ahead and ask for monies that are not even owed. Give me a break. You want my respect back? You want other reps to respect you? Give me my business back! And I'll show you the kick *** rep you had. Otherwise, stop asking for handouts. -------------------------------------------------- Dec/*/14 - More information from the consumer. They locked me out from the company for refusing to pay for inventory that I did not receive & are now threatening to send my account to collection. They want $1234 and change. I have always paid my invoices on time. I always returned anything that needed to be returned. Then they decided to start rebilling me for every single return I had done in the last year. When approached to let them know, they "suddenly" had no records of my returns. Wanted to put me on a payment plan to pay this back, lol. Then in the past month it has started again. Inventory being charged to me that I did not receive. When I communicated this to them, they locked me from my account and threatened numerous times to send me to collections. When I attempt to make contact, they ignore phone calls & emails.

Desired Settlement: Dec/*/14 - More information from the consumer. I want my money back. I want my Avon business back. The company may be insane, but my business meant the world to me. $1000 and a new selling account. My repution as a representative restored, and no more charging for unreceived inventory.

Business Response: To Whom It May Concern,

We have reached out to our Avon Canada Legal team and they are reaching out to the Complainant.

Sincerely,

Avon Products, Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 The only correspondence I receive from Avon Canada is emails sent from an email that does not accept replies and has no contact information. They have not reached out in a legal manner, in that the emails are strictly sender based with no contact information & no ability to reply. I have attempted to call via telephone however I just get punted from person to person, no one having any answers. And the emails say " we want xx amount of dollars" which keeps changing. I have repeatedly said I do not owe, however, no one listens & I can give hundreds of examples from other representatives & customers who are having the same experiences. Did you realize that Avon is on the MLM watch list as a pyramid scheme?!? 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *******




 

Business Response:

Due to this account being handled by Avon Canada it has been necessary to work with them for the details. Below is detailed steps as to what has taken place with this account.

 

Activity

Sep **, 2014 > Email sent to Rep about RMA abuse (DSM copied) Representative was requesting credit for very large amounts claiming the products were never received.

Nov **, 2014 > Email sent to Rep that Legal has approved to have account closed for RMA Abuse.

Nov **, 2014 > Email sent to Rep By Legal that a payment of $7548.94 was being requested. Representative replied via email she would not discuss this issue.

Dec *, 2014    > Email received from Rep that she was not happy about the letter from Legal (balance).

Dec *, 2014    > Email received from Rep that she had a payment plan that was voided when we closed the account.                                                          

Dec *, 2014    > ******** ******* tried to register herself under the name ******** ****** (account was blocked).

Dec **, 2014 > ******** ******* sent her “new” DSM a copy of her passport with the name ******** ******.

Dec **, 2014 > Call received from Rep about her account being closed.

Dec **, 2014 > Call received from Rep about her account being closed

Dec **, 2014 > Email sent to Legal about repeat calls from Rep.

 

The investigation into *** *******'s account found:

 

Activity from May 2013 to January 2015

 

Total Invoices:    $32523.07

Total Refunds:    $21954.84 (RMA / BNR) all these credits were to stating the products were billed but not received

Total Payments:  $ 9652.81

Total Recharges: $ 7548.94

 

SUMMARY

*** ******* had sales of $32523.07 and did refunds for $21954.84 and payments of $9652.81 over the period of May 2013 to Jan 2015. Avon is requesting she repay small portion of the amount that was credited fraudulently. Avon Canada Legal team is working to collect this debt, however the complainant is refusing to work with them to resolve the issue.

 

**** ******* ********* ******** *** ******** ************** *********** ******** **** *********** * ******* **** ******** ******* ***************** **** ********* **** *** ******** ****** *********** **** ***** ****** **** ************    **** ******** ********** *********************

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 

This information Is a pack of lies. No attempts were made to resolve any issue. I have been more than willing to discuss the matter with Avon and have been rebuffed. I do not owe any monies to Avon. Why should I pay for product not received? This is what they want. Avon is a scam company and I sm glad to be out. Why would I reregister with a company that has treated me and countless other reps so poorly. I want this supposed "debt" cancelled as was the previous resolution discussed as of Sept 2014.  

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *******




 

2/13/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed 3 orders prior to the holiday, all three of which were delivered in unsaleable condition. I was given a credit an reship for one of the damaged shipments however was never sent any additional selling materials to continue my business. Additionally I ordered a Necklace for a customer and it took 3 shipments for it to arrive, when it did I was charged full price, not the sales price for which my customer expected. I am now owing for that difference plus the "additional shipping charge" that was affixed to this third attempt order. None of this was my doing, I still have yet to receive any sales materials so essentially I am out of business. They have billed me over $100, some of which I do owe but am not paying until this billing has been resolved.

Desired Settlement: I would like an adjustment to my bill so that I can make the payment for only the amount that I believe I owe which is far less than what is shown.

Consumer Response: Better Business Bureau:

The business has corrected my invoice as instructed and I am satisfied.

Sincerely,

***** *******



 

2/13/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I was an Avon representative but did not sell much for several reasons which I explained to those above me. I had online orders from family and friends for which I was supposed to receive a percentage of the sale as compensation. I recently went to my account and found that Avon had closed my account due to inactivity. When I asked about the commissions I had earned that they had not paid me for I was told I would have to place an order to receive that money. The way I see that is they won't pay me until I pay them. Isn't that illegal? I just want what I earned. I am not sure of the amount since they would not tell me but I believe it is around $20.

Desired Settlement: I also want them to stop contacting my friends and family for sales purposes pretending that I am still representing Avon.

Business Response:

To Whom It May Concern,


We spoke with the complainant to advise that her account was inactive at the time of the last two customer orders that were placed.  Since one of the orders was attached to her
account, we made the exception and applied the 20% earnings, even though she was not an active Representative at the time. A refund check of $12.29 was requested and will be received within 3 weeks.  Avon considers this matter closed.

Avon Products, Inc.



2/11/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I signed up for a $10 dollar starter kit and instead they (Avon) assumed, on there own thought I wanted the deluxe kit,I noticed they charged my debit card $100 instead. I called them about their mistake and a woman returned my call and she said that they would work to resolve the issue.problem is they said they can't refers my money back to my card and told me that they can send me a check by mail. I believe they are just giving me the run around, I just want bac the amount they wrongfully took which is 100 dollars. .

Desired Settlement: A refund of my money and a apology for their mistake.

Business Response:

To Whom It May Concern,


We have spoken to the complainant to confirm the kit has been received and accepted. THe complainant stated he will keep the kit and continue to sell. Avon considers this matter closed.


Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
******* *******



 

2/10/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have contacted Avon via email, phone and ********, and no one has answered me. I have ordered Almost $90 worth of product, and received not even half of it. It has almost been a month since I started sending emails in regards to this problem. My customer is extremely upset, and now will not be ordering from Avon due to their inability to provide the customer with the products that have been paid in full for.

Desired Settlement: As a "well-renowned" company, Avon should be able to keep up with orders and give the customer what they paid for, not rip them off.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thanks for the cooperation. It is appreciated.

Sincerely,

****** ********



 

1/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received invoice *** explaining that these items were not in stock at that moment. I had already paid in full for these 3 items. Memory foam slippers XL 400-496. ($10.00) Memory foam slipper's 400-515, 953-139. (2* for $20.00) This came Nov. **,2014. I called that day and asked how soon thy will be sent to me and I was told in about 2 more campaigns, so I continued to order and informed customers. My next invoice *** said that not only was another item not in stock, sparkling 3pc. gift set silver 767-006 ($9.99 but totally to $10.00 for payment). Now that this item was not available and do not reorder fw pom/chocolate gift set 269-486 ($14.99). Now before I place orders online it lets you know if it is in stock, on hold, or not available. That item was marked in stock or I would not have ordered it. I received invoice on 12/**/14. The other 3 items were still on there as well. I called that day after talking to customers and thy wanted there money back, I said let me see if something can be done. The lady I talked to that day said that she could send me all the products because thy are in free of charge. So I got a conformation #. And after a week, I called again and was told my order is on hold till I pay ($17.12) in order to receive it. I made sure last call to make sure my account was up to date. She said yes. So I asked to speak to ********** because I did not place anymore orders. The ********** was rude and hung up in my face. I was given a # to call to get($14.99) back on card when the lady said she would send out my shipment. I left a name,#, and short message twice. No response. I called today 1/*/15 to close account and thy said all I get back is ($23.00) in check, I responded in letting her know that's not the full amount that was taken off my credit card. She got rude and said well nothing I can do about it. So I hope this can be taken care of. All I would like is there money back to give to them.

Desired Settlement: Memory foam slippers blk xxl 400-515 ($10.00). Memory foam slippers blk xxl 400-515 and memory foam slippers pnk l 953-139 (2 for $20.00). Sparkling 3pc gift set 767-006 ($10.00). FW pom/chocolate gift set 269-486 ($14.99). All paid by credit card and bank debit card.

Business Response:

To Whom It May Concern,


We spoke with a complainant to discuss her concern and the call was disconnected. We have made additional attempts to contatc however the phone number is now disconnected. We have sent our contact information asking that she return our call should she still need assistance. Avon considers this matter closed.


Avon Products, Inc.

1/10/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am a avon rep and I bought some sandals from avon and they didn't fit and I returned them and wanted my money back. They will not give my money plus postage back to me. They took my money with no refund or did they replace the shoes.

Desired Settlement: I want my money back. And I dont want to do business with them anymore.

Business Response: To Whom It May Concern,

We have attempted by phone and email to contact the Complaintant. Once we hear back from the Complainant, we will work to resolve the issue.

Avon Products, Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because they have never e-mailed me or called me. That is a lot of ********* Why don't they just send me the money.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *******



 

Business Response:

To Whom It May Concern,



We left a voicemal and sent an email advising the complainant that her refund check was requested 12/** and would take 2-3 weeks to arrive. Avon considers this matter resolved.

    

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *******



 Thank you I just wanted my money back. I received the voice mail from a ********. I don't want to know them at all. My daughter sold 80.00 worth of stuff and never got a commission for the stuff she sold. That is a bunch of crock. I hope other people complain about Avon.  Thanks ***** *******.

1/7/2015 Billing/Collection Issues | Complaint Details Unavailable
1/5/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I returned several products to Avon from a total of 8 orders over the last month. They still have not processed a single return and the total merchandise value is over $100 now. I placed another order in good faith of items I know will work for me and they never delivered this order. It is now caught in limbo. When I went online to talk to someone about it, they said to wait 8 weeks. 8 weeks is unreasonable to wait for a return to be processed or for my order to appear.

Desired Settlement: Refund of the merchandise returned and refund of the order that was never delivered. I would be happy to email the BBB the order numbers and items returned and tracking numbers.

Business Response: To Whom It May Concern,

We have comminicated with the complainant via email per her request. We have provided her with details of refunds for all the returns in question as well us providing a refund for the order never received. Avon considers this matter resolved.


Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Not all of the refunds have appeared on my bank account yet and I told this to the Avon rep who emailed me.  In addition, the amounts are not what I paid for the products.  I asked for an accounting of the refunds and supposed refunds to come with the order number and they emailed me their internal reference numbers instead which have nothing to do with the order number, so I can't even tell which products they are going to refund in the wrong amount.  The last correspondence I received from them said to ask again in 8 weeks.  That's unreasonable.   

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *******




 

Business Response: To Whom It May Concern,

We have sent the following information to the Complainant with no response at this point. In order to assist further, we need the following:



- The list of items, including prices, returned to Avon that
you believe have not been credited.

- Any pricing discrepancies according to your records.

- The date and tracking information of any return shipment
in question.

Thank you,
Avon Products, Inc.

12/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
12/12/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been an Avon representative since September of 2014. When I made my first order I never had an issue until December*, 2014. When you order products online the website gives you an estimated total, from that total they charge me a portion or what they call my deposit. When my products come in there is an invoice sheet and the remaining balance with the correct total amount is on there. I have had issues from not receiving my total amount of products as well as there customer service. The last issue I had was today 12/**/14 about a payment. I had made a $70.00 payment towards my new order, then I received an email saying my order was on hold until I paid a total amount of $50.16. When I went online to my account information I had credit for $64.72 which was way above what my deposit was. When I called their representatives help number I spoke to a lady who really herself couldn't understand nor help me in my situation so I asked to speak to a higher person. She passed me on to a supervisor who's name I don't recall since he never wanted to give it to me when I asked for it. The supervisor didn't want to explain and neither listen to what I had to say about the payment issue. He kept putting me on hold when I kept repeating what was going on. He said all I had to do was pay even though I tried explaining to him I had credit on my account that covered plenty enough. I believe when he was fed up with me trying to make him understand about my credit when he said I had nothing he put me on hold for a very long time. when I waited for about half an hour he asked me if I was going to pay or not. When he spoke to me very rudely I asked to speak to a even bigger authority and he said he couldn't do that and I had to pay was all he said. Once again he put me on hold for another half an hour and then responded by saying he had to hang up on me because he had to help other people and I told him I wanted to speak to another person and then he hung up on me.

Desired Settlement: I want that gentleman to apologize and Avon as well for all the troubles they have caused me and as well my customers. I want them to refund me whatever extra money I have left over in my account as well since they don't even want to use that towards my so called deposit.

Business Response: To Whom It May Concern,


We spoke with the complainant to provide an explanation of her account balance and apologize for her experience. The Supervisor in question has been provided coaching for his behavior. Avon considers this matter closed.



Avon Products, Inc.

12/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Several of my orders that I placed with Avon (as an Avon Representative) had defective material/merchandise so I decided that I no longer wanted to be an Avon Representative. I was very frustrated with them stating merchandise was available when I placed my order and then when I received my order it was not available, but I could reorder next campaign. Or when I did receive the merchandise it was broken, the wrong size, or damaged. I placed my last order on September*, 2014 and paid my balance due with Avon when I received my shipment the following ****** (as payment was always due within two weeks). In my final order was more damaged material so I knew I was done with Avon. I returned several damaged items on September**, 2014 (paying return shipping charges of $5.69) which gave me a credit of over $41.00. The returned merchandise was finally processed October**, 2014. I was told I had to wait 30 days after any final transactions to be completed before I could receive the monies due to me, which should have made the money due to me on November**, 2014. However, I later found out I could claim the $5.69 I had to pay for the damaged shipment so I requested this money to be added to the current pending balance due to me. Unfortunately this reopened my account and they're stating I now must wait ANOTHER 30 days before I can receive the refund due to me. This would make a new refund of $46.34, WHICH MAY TAKE UP TO TWO WEEKS TO RECEIVE. I am extremely frustrated with this entire process. I always paid them for the merchandise immediately and even used QUIK PAY so they would receive it earlier. They are telling me the 30 day processing is to allow any pending checks to clear or final transactions. There are no pending checks as nothing has been ordered since September! There are no pending transactions as ALL DAMAGED PRODUCT was returned in October! I am only asking for $46.34 to be credited to me immediately! As it is, I will still have to wait ANOTHER two weeks for a check to be sent to me and then who knows how long it will take?! This is unacceptable to me! Avon is a well known company and has been around for a long time. They preach 100% satisfaction guaranteed. This sure isn't satisfaction to me! I have contacted the company directly on several occasions through email and get a 'generic' response about being happy to help and that I must wait 30 days. I contacted customer service direct at ###-###-#### (after leaving a automatic call back because the wait time was 1 hour and 20 minutes) and spoke with ***** who said there was nothing they could do, I had to wait. I am not asking for a lot of money back. Most of my orders were well over $100 each time. I feel I am getting the run around and would like reimbursed now. Thank you.

Desired Settlement: What would please me the most would be to have my bank account IMMEDIATELY reimbursed the $46.34 that is due to me, rather than waiting on a check to be processed and mailed. I used QUIK PAY to pay what was due to them, why can't they use the same method to reimburse me? I do not want to wait yet another 30 days plus the minimum two week processing days, making a total of over 90 days, to receive a check from Avon!

Business Response: To Whom It May Concern,



We communicated with the complainant via email as we were unable to contact her by phone. WE provided her that the check will be issued and should be received by 1/*/2015. Avon considers this matter closed.



Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I did receive an email from Avon stating they left me a message on two separate days.  I did see I had missed two calls from them, but there was never a message left.  (And yes, our answering machine is working as I have received other messages.)

I do not want to close my complaint until I have received the check from Avon.  

I still feel this is an unfair process when I have not ordered anything from them in the last 60+ days and my return to them was 30+ days ago.  They are stating because they had to reopen my account to credit it with postage due to me, I have to wait another 30 days plus 2-3 weeks for the check to arrive.   A fair business would not operate this way.

Again, I do not want this closed until I have received my payment and it has cleared my account.  Since they cannot make a direct deposit into my account (like I paid them!) I do not trust them enough to send me a valid check.

Thank you.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

*** ***********




 

11/28/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 11/**/2014. The order total was $48.25. I paid $45.00, since I had a credit listed as $2.91. On the same day (11/**) Avon charged me $9.95 for simple standard fee, processed my order for $30.37; leaving me a credit balance of $7.59. Currently my order is ON HOLD because Avon states I owe $26.67. There is NO Information on how or why I owe $26.67. Furthermore, campaign 24 was to close on ******** 11/** at **** ***. So why was I billed before that date when I had already paid more than necessary to fulfill an order. On 11/** a customer ordered (online, direct shipping) over $51.87. This should have put me into the 20% commission, which would have reduced the previous order of $48.25 by 20%. So now, the 11/** order is ON HOLD because of this SUPPOSED amount that I owe. Due to their extremely insufficient reporting on their "Rep Suite", I now have no idea what I actually owe, versus credits they should have applied, nor any distinct information regarding these balances owed. Avon has a very inefficient system which seems to be tailored to confusing the reps out of money.

Desired Settlement: I demand that Avon provide me with Accurate and Detailed information regarding EACH charge, and each payment I've made, along with a correction of my account to reflect this data. Prove to me that you are not taking advantage of your representatives by falsely charging them without providing detailed data on what the charges are for. Avon must have realtime reporting on their website, which they do no currently, it appears to update in 'batches', which is an old method of doing business, and is not current to modern day ecommerce and standard commerce practices. I demand explanation of charges or the next step will involve legal action.

Business Response: To Whom It May Concern,


We spoke to the complainant to assist with understanding the charges and account balance. She is now in agreement. Avon considers this matter closed.



Avon Products, Inc

11/25/2014 Problems with Product/Service | Complaint Details Unavailable
11/25/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am being billed for product I have already paid for. I was an Avon Representative or Sales Associate. On 08/**/2014 I placed an order for Customers Orders on Campaign 17 for $58.09 and paid $60.00 via *** *** ****** **** transaction id# ***************** $60.00. On 08/**/2014 I received an automated email from Avon stating I needed to pay $ 74.37 before order could be shipped. I figured this was a system error and didnt think anything about is since I had made a $60.00 payment. Then I received an email stating I had not I needed to make a deposit of $ 35.46 before my order would ship. I went ahead and paid the $ 38.00 deposit with my ****** **** transaction number ******. Then I received an email from Avon that order would not ship unless I paid an additional $63.47. But keep in mind my total order was only $58.09 and I have now paid Avon $95.46. I contacted Avon via telephone and spoke to ******* in the ********** ******. I told her to cancel my order for Campaign 17, I told her to close my Seller Account, and I ask her when I would receive the 30% commission I was supposed to make from online Customer orders I had received. She said she was getting ready to leave and didnt have time to do this that moment, I got her email address and sent the request in writing via email to: *****************************. In this email I told ******* to cancel my Campaign 17 Order, to close my sellers account, and to send me a commission check for my on-line sales. Per a voice mail message I thought she was handling my file. One 08/**/2014 I received an email from Avon that stated I needed to pay them $ 96.00 to get my order released? I had not placed an order with Avon. I email ******* and told her I did not place a order, my seller account was supposed to be closed, and I did not owe her any money. ******* emailed me back stating this was for a product demo I had agreed to accept (I DID NOT AGREE to this) and she had overlooked the fact I wanted to close my account, but she would handle it immediately. I sent her email back and told her to let me when my account had been closed, what the status of my commission check was, and if I had any balance owing. I have heard nothing from Avon until today. I received yet another invoice for $ 75.89 along with a sales order book s o evidently my account has not been closed.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want this Invoice Cancelled and the balance Credited to my account - I do not owe this company any money. I also want my Selling Account with Avon Cancelled - I do not wish to receive anymore sales aids or other sales information from this company.

Business Response: To Whom It May Concern,



We have spoken with the complainant and advised that we have credited her account for the missing items, the shipping fee, as well as a portion of the past due service fees. The complainant has agreed to pay the remaining balance of $23.10 to rectify her remaining balance on her account. Avon considers this matter closed.

Avon Products, Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have already mailed a check for the $23.00 and I have asked Avon to make sure my selling account is closed and no further sales aides, product, etc. is shipped to my home.

Sincerely,

****** ******* *****



 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I contacted BBB on 10/**/2014 and opened a complaint against Avon Products because they were billing me for an order I cancelled and never received. The BBB file number is ******** - after several emails back and forth between Avon representative ******* ***** and myself, I agreed to pay Avon 23.10 and this would settle any outstanding balance on my account and Avon agreed to close my seller's account with them. I mailed a check to Avon for the $ 23.10 on 10/**/2014 and the check number is ****. I closed the complaint with BBB on 11/**/2014. Today, November **, 2014, I received a collection notice from ******* ****** ********* **** ************ **, stating they were contacting me for their client Avon Products in an effort to collect a past due balance of $ 75.89 (copy of letter is attached). So Avon either sold my account and lied about the settlement agreement or their sold my account and knowingly tried to collect money from me anyway. Either way, this is a horrible collection violation. Avon Products needs to call Sunrise Credit Services and tell them I have paid this account in full.

Avon needs to call their collection company and tell them I have paid this account in full. If they can not do this, they can send me the $ 75.89 and I will gladly mail it to the collection agency for them. Either way, I do not owe anymore money to Avon or Sunrise Credit Services and neither companies had better place anything on my credit report because I will file a complaint there as well. 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** ******* *****




 

Business Response:

To Whom It May Concern,

We have contacted the complainant to advise her account has not been sold to a collection agency. Sunrise Collection is collection Department within Avon. In addition we advised indeed her account has been paid in full and she will receive no additional communication from the collection department. In addition we have sent a letter on Avon letterhead via the US mail advising the account has been paid in full. Avon considers this matter closed.



Avon Products, Inc.

11/7/2014 Problems with Product/Service | Complaint Details Unavailable
10/28/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 10-*-2014, I placed an order for AVON I am and Avon REP so this order was for my customer's, I made a payment of 32.00 dollars which left me a credit of 20.00, meaning they owed me money. I got an email confirming my order the next day, By 10-**, I had not got my order yet, so I checked and found my order was on hold unless I paid them 19.85 cents, not only that there was a threat to cancel the order in five days the day I checked it was the 4th day and a SATURDAY, even though my balance was showing I have a credit of20.00. 1st of all there was no phone number on any of my boxes or anything for AVON REPS to call I called the avon number for customers and had to get the number that way, when I did get through I got an automated service, and again it said I had a credit of 20.00 dollars but needed to pay 19.95, everything was automated and it would not let me have my customers orders unless I paid the 19.85 so I paid the order and now I'm showing a credit of 32.00. A big reason I'm complaining is that there was a threat to cancel my service on a weekend that they obviously seen there was a credit and did not apply it and just send my order, so now my custormer orders are late because someone didn't just use common sense and say "Oh Gee she has a credit of 20.00 let's apply that to what she owes us and send her order" Not only that there is an issue of the E-Store I signed up on the last day of Camp 20 I didn't have any Campaign 20 books to hand out, had not got the store really up and advertised yet and they charged me 6.25 cents for not using the store, in campaign 20. So basically my order was held hostage, and they had their money I have a screenshot of the credits if of need them.

Desired Settlement: I want them to be easier to contact even on weekends, I don't want a refund as the order I was paying for is 76.00 but make sure the 32.00 credit gets applied to that order, also ORDER Represenative number needs to be on the represenatives site so I don't have to look for it, there is contact info but that is just an email and it does me no good on a Saturday and my order is going to be cancelled on a Sunday if I pay, also since I see this as there fault I want free shipping on this order. I should of had it by now and my customers want their stuff, this way I can waive the handling fee for my customers who are waiting for their things.

Business Response:

To Whom It May Concern,



Our office communicated via email with the complainant as she was unavaible by phone. The hold order in question had been released. We verified the complainant has the correct contact number for service and that it can be located on her invoices. We also provided information concerning order deposits required prior to orders shipping. Avon Considers the issue resolved.




Avon Products, Inc.

10/14/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Billed for items that Avon Corporate told me not to worry about. I was shipped an order of samples that should not have been shipped in the first place, due to I canceled the order. A week later I received those items in a damaged box with items missing. I called customer service spoke with a women in the Philippines and she walked me though making a return label. At the post office they said the label was no good. I then spoke to Avon Corporate, and they said it was all taken care of not to worry, that if I received a call from a Avon rep, to just give the samples to them. If I did not receive a call to just disregard the items or donate them. I would not be billed or charged for anything. Now a month and one week later I received a billing on those items,from Avon in ********** **. I do not know why I am being billed now for items I was told a month and a week later to just disregard?

Desired Settlement: I would like Avon to cancel and clear the billing. It has been a month and Avon Corporate has told me to disregard this. Also remove my name from there data all together. So this does not happen again.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ******



 

10/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: returned boots from order # ************* sent **** *********** ** ***** Your item was delivered at 10:12 am on September *** 2014 in *********** ** *****. I have called customer service and emailed. Response was it would take 4-6 weeks . It has been 3 weeks. That is long enough to wait for a credit.

Desired Settlement: refund immediately

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** ********



 

10/7/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I'm a 3rd generation Avon rep which started with my grandmother in the 1930s. I started selling Avon a few years ago and am fed up. I order product 987-451 -Super Pack 80 Smpls for $9.99. It WAS suppose to include: 2 Smp Faraway Gold Pk10, 2 Smp Wrnkle Crrctr Pk10, 2 Smp SSS Calm BdyLtn, 2 Smp SSS Enrgz BdyLtn, 2 Smp Elm YthRst Day Crm and 2 Smp Elm YthRst NghtCrm. However while I was billed the $9.99 for those advertised products I only received 2 Smp Wrnkle Ceectr Pk10 and then they sent me 5 boxes of Anew Reversalist complete renewal eye cream which was NOT listed on my invoice nor was it listed in the advertisement. Avon has falsely advertised a product, charged me for it & refuses to send me the correct items and refuses to refund my money.

Desired Settlement: I want a credit for the $9.99 from Avon. I'd also like them to be forced to change their shady business practices so that in the future when things are not available there's better way for them to handle it so this does not happen to myself nor anyone else again.

Business Response: To Whom It May Concern,



We have contacted the complainant and credited for the item in question. We advised her of the process for substitutions. Avon considers this matter resolved.



Avon Products, Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have already filed a complaint once here about Avon but would like this to be a formal 2nd complaint. After the *** I was contacted by ******* ***** who was unable to resolve my initial complaint. Avon is falsely advertising products which I ordered - when I received different products they refused to issue me a credit & tried to send me a replacement - which was still wrong. I gave them another chance after speaking with ***** but was still sent the wrong products. This is clearly a bait & switch - NO WHERE on any invoice I received NOR on their website does it mention that the items I ordered are being substituted with others for whatever reason. Avon REFUSES to accept fault & refuses to compensate me. It's perhaps in everyone's best interest if Avon gets investigated for their shady business practices & ***** and her team members be replaced with people who will comply with the law, since she made it very clear she feels they did nothing wrong by sending me the wrong products 3x and still charging me for them. I have photographic proof, hard copies of invoices they sent me and a hard copy of the broacher that shows what I should of been sent & how there's NOTHING from Avon stating the products were unavailable & being substituted. I'm not an idiot, these idiots at Avon need to get their act together.

 

 $200 - which will pay off what they say I owe them even though I wasn't sent the right products.

 


Sincerely,

******* ************



 

Business Response:

Hello,

 

In regards to the BBB complaint #******** filed by ******* * ************, Avon will no longer respond. The complainant has been refunded all monies for the substitutions she was sent and permitted to keep the substitutions to help in growing her business. The exact samples she is requesting are no longer available and can therefore not be provided. Since there were no additional charges incurred by the complainant no additional monies will be refunded. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here] regardless of the refund Avon continues to falsely advertise this product

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* ************




 

10/2/2014 Problems with Product/Service | Complaint Details Unavailable
9/16/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On November **, 2013, I order 2 Natural Mini Hand Gels (314433) on BSN: ******* and I was charged 2/$1.75. Unfortunately, I did not receive the mini; I received the full size. I called into customer service to get a replacement and was denied credit until the items were returned. I was also told to re-order the items as a replacement. Again on 12/**/13, I ordered 2 Natural Mini Hand Gels (314433) on BSN: ****** and was charged $2.98. Again I was sent the full size. Fast forward to August *, 2014: I returned 4 full size hand gels and received credit for only 2 of them. Avon claims that they received only 2. I called into customer service again I was giving the run around. Avon customer service always gives the run around when you call in regarding returns. They mentioned that they could not look product numbers if it was purchased over a year ago. As you can see I am well within a year of 11/2013. They again said they would request a credit. I have not received the credit for the other 2 hand gels. In the meantime they closed my RMA with shortages, which puts me in a situation where I cannot return anything until the 2 gels are returned.

Desired Settlement: I want a refund and I want this removed from my RMA closed with shortage so that I can conduct my business in normal fashion. i want you to revamp your return policy and stop screwing people over with these claims you did not receive the merchandise. You claim to calculate the weight on these items for shipping, so are we adding rocks to the bottom of the return packages?

Business Response: To Whom It May Concern,



We spoke with the complainant to advise that the credit forthe additional 2 mini hand gels was credited to her account on 09.**.14.  We apologized for the delay in receiving this credit and for receiving the wrong items in her order.  Avon considers this matter closed.

Avon Products, Inc.

9/16/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The below email, marked #1, is probably one of the first of many emails sent to Avon making them aware of the problem that was soon to come and no one paid any attention to nor did anyone attempted to head off the problem before it escalated. Also, my ******** *******, ****** *., submitted the exception report to her ********** in a timely manner and still Avon corporate office took their time resolving the issue which caused me to miss the trip to Orlando w/ paid registration and paid hotel stay for 2 nights and the $500.00 gift card. When the corporate office finally decided to approve the exception, it was too late. I had to cancel the registration and the hotel stay. They (Avon) then tells me in an email, because the approval came too late, I missed the cut off for the $500.00 gift card and they will have to send me a check in the mail, which I will not receive it until the end of August. I explained to them in the email, that check was needed for me to pay my way to Orlando and to buy food and if I do I get the check until the end of August I will not be able to attend the conference. Avon replied by stating there was nothing could do about it. Wrong, Avon could have NDA’d me the check and sent me a roundtrip airline ticket since all of this was their fault. Avon does not care about their representatives; all they care about is how much money they are making. I have received 2 or 3 emails from 2 different Avon departments both telling me I will have the $500.00 check by the end of August, as of today August **, 2014, I still do not have the check. I have made numerous, numerous calls to the leadership desk and to the corporate office and still no one is willing to tell me when the check will be mailed. I spoke with ******** today August **,2014, she stated she couldn’t tell me when or if the check was mailed only that they submitted a 1099 to the IRS. I told her that doesn’t tell me anything – how do I know they did that. Avon is hoping by them giving me the run around and telling me “check is in the mail” I will just give up, wrong! I will not stop until this is resolved to my SATISFICATION, even if I have to take them to court for breach of trust and failing to following through with their WRITTEN agreement that I would have the check by the end of August. I have all the documentation, needed. I called the corporate office on August **, 2014 around 3:15 / 3:30pm and ** ***** in the Executive Complaint dept and she stated she couldn’t help me and I had to speak with ******* but of course ******* was out to lunch and she will leave her a message to call me back. Around 4:05pm August **, 2014 I called back to the corporate office (since ******* never called me back) ask for *******, she wasn’t available, sw ********, she stated I will have the check by August **, 2014, which is Sunday and mail does not run on Sunday. On August **,2013, I receive and email from ******** *., in the ***, ***** ********** **********, telling I will not be receiving the $500.00 check and my situation requires special attention so she will be forwarding it to the “appropriate dept”. I emailed her back stating she needed to research her information because what she is saying is incorrect and those departments need to communicate better with each. Avon has a serious lack of communication problem within its organization. Then a few minutes later, August **, 2014, I receive an email from ****** *., telling me she apologizes for ******** giving me the wrong information and that I will be receiving the $500 check by the end of August. There are many, many more emails going back and forth concerning this issue since June 2014 and if you (BBB) or even Avon’s ***s’ want a copy of them all, I will be more than happy to send you a copy. I’m sure Avon might need them for their legal department. I tried to copy & paste some of the emails showing where I have been actively pursuing this situation and Avon keeps eluding, since June and the conference was August **, 2014, but I kept getting an error message. Besides, Avon’s lack of communication between the departments they have too many departments. A lot of my emails from Avon include the wording: “will be forwarded to the appropriate department”. What is the appropriate department? Who is the appropriate department? Where is this appropriate department located? How many people whose paychecks are signed by Avon work in this appropriate department? #1: “ I have someone in my downline who refused 1 of 2 boxes (as instructed by customer service in the accounting department) because they refused to cancel the order. His name is ***** ****** #. Customer service is telling me it will take 2 months for his account to be credited. This is causing a major problem for me because he is part of the 10 & 2 I need to winning all 4 parts of the "On-the-Go to Orlando" challenge. His account has to have a zero balance for me to get the credit. He placed the 2nd order because we thought he did not order enough to reach the $50.00 limit. When I called the leadership department, I was told they will only count the 1st order even though the 2nd order was placed on the same day, which was before the deadline. The next day, I called the leadership department again and they verified the 1st order was enough. My downline attempted to cancel the 2nd order; the request was denied and he was told to just refuse the box when it arrived, which was done. I tracked the returned box. It was 1st delivered in *********** ** and signed for on June **, 2014; then it was shipped to and delivered in *********** ** on June **, 2014. My downline and I were on a 3-way call to customer service last week; he was told to pay for the 1st box and once payment was made they will put a note on his account. The payment of $52.40 was paid for the 1st box. According to the leadership department, the note on the account and fact the 2nd box was returned will not matter when the final report for the On the Go to Orlando is run; his account has to show a zero balance for it to count.”

Desired Settlement: Because this is Avon’s fault, totally and completely, I want the $500.00 check that is already due to me NDA’D to me and I am entitled to an additional $500.00 for them causing me to miss the trip to the: Make Your Dreams Come True Event (Aug *****) in Orlando Florida, staying at the Rose Shingle Hotel for 2 nights; pain and suffering; causing me to spend hundreds of hours trying to resolve this situation (from June to the end of August) sending emails (20-30) making phone calls (almost on a daily basis, 30-40 calls) from June to the end of August and for preventing me from obtaining new customers and getting orders. Also, I want an apology letter (no email) sent via USPS from Avon signed by all 3 of the ***s’.

Business Response: To Whom It May Concern,

After further research it was found that ****** **** had not initially qualified for the $500 incentive prize due to an order not being paid in full by one of her downline members. The downline member had chosen to return an order so it was showing as not being paid on time and in full. Since this was not an Avon error, this would disqualify ****** from the incentive. However, as a goodwill gesture, Avon made an exception to approve ****** for the $500. After speaking with ******, she has let us know she did receive the $500 check.

Due to the inconvenience that ****** has expressed in her complaint, we have offered to send her an apology gift of her choice up to $50 value. She will contact us back with her choice of product.

Avon considers this matter resolved.

Thank you,
Avon Products, Inc.

9/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am being charged for items that have already been returned by me, and processed by Avon. I had issues with Avon about this return, but it was later corrected. After my returned items were processed, I continued to conduct business with Avon as a sells representative. Later, when I decided to sit out a few campaigns, I was notified by mail, that those same items I had the return issue with were now being billed back to me because Avon failed to receive them, which is completely false. I do not understand how Avon can give me credit for other items that were shipped back in the SAME package as the items Avon is telling me I never sent back. I know for 100% sure those items were included. It seems very odd that when I contacted Avon, I was told that RMA was not completely closed and was still being processed. About two days later my account was corrected. I then sent an e-mail to my ******** ******* ***** ****** which, read... To *********************** Mar ** I finally got my account adjusted! Now I'm back in the game :) ******** ******* Sent from Yahoo Mail on Android Show message history I had been going through my ******** ******* and Assistant ******** ******* Billie from Feb 2014 to April 2014. I had even been calling customer service every other day. I was told MANY times that this issue was resolved and I believed it was as able to move forward with my sales and my account showed no indication that these items were still outstanding. If Avon would have told me that, I would have contacted the BBB sooner. I still have every invoice and every e-mail to my managers about this issue. I just think its sad that you have to record a video of you packaging your items and dropping them off at UPS, out of fear you will not get credit for your return. The items included in this dispute are as listed: ****** ****** ******* ******* ********* **** **** ******** ******** ******* ********* *** **** ** ****** ****** ******** **** *** ********* ******* ********* **** *** ** * ******* ****** ****** *** ******* ****** **** **** *** ******* ***** ******* ** *** * ******* *** *** ****** ****** ******* ****** ******** ******* ****** *** **** ****** **** *** ******* *** **** * ***** *** **** ******* ****** ***** ********** ******* ****** ***** **** ** * ******* ******* ****** *** *** **** ******* *** **** **** ******* ******* *** ****** **** ****** *******

Desired Settlement: I would like for Avon to adjust my account balance, reflecting that these items have been returned as they were. Total amount would be $102.75, and to update my account balance in collections with Sunrise Credit Services, Inc.

Business Response: To Whom It May Concern, 

We have attempted to reach ******** regarding her complaint and the actions taken to resolve this matter. We have not received any follow up
from her. However, all the requested items have been adjusted. We have left her a voicemail that if she has any further questions, to please contact us.
all actions taken to resolve her matter.

Avon considers this matter resolved.

Thank you,
Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** *******



 

9/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed my first order with Avon on Friday August *. I took special care to ensure I double checked everything before sumitting my order. However the system still managed to change the order and cause discrepencies. I contacted customer service and was told they would not honor the pricing even though the mistake was caused by there system. I placed an order for item number 687-586 under C15 - $2.99. Instead the system changed it to c17 at a price of $4.00. The c17 price was based off a buy one get one free. I either want the fund back or I would like the free eye shadow sent to me so that I can provide it to my customer since they paid the full price and only got one. I also purchased itme 864-301 from C16 at $6.50 instead the system changed it to C15 which then boosted the price up to 7. I would like to be refunded the $.50. I also ordered item 978-628 which of course was not available when I got my order. I would like this item cancelled.

Desired Settlement: I would prefer to receive the second eye shadow given my customer paid for 2 and only received one so that I can componsate her. I would like the $.50 refunded from the mascara. I would like the nail polish that was out of stock returned. An apology for how rude the customer service team was. I am a seller of your items I am helping to make you money and the customer service was horrendous and rude and I should not be treated like that.

Business Response: To Whom It May Concern,


We spoke with Representative ******** ********, ********. We issued a credit for $1.33 for the two price adjustments and explained that the
Brush Metallic NE Platinum was no longer available. We did advise her that when
she is ordering to use the line numbers in the brochures, not the line numbers located online under the magnifying glass, as the brochure have the correct
line numbers and special offers. We also explained where to locate ordering instructions. She was grateful for our call and assistance.

Avon considers this matter resolved.

Thank you,

Avon Products Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** ********



 

8/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am a current Avon Representative that is at my wits end. I didn't join simply because I thought it was going to be easy money, I knew it would take time to grow. I am a college student and any extra money that I can get to support my education is good. Unfortunately this scam of a company screwed me over. I am at a net loss of $200 since joining, I have not made a dime yet before this horrible incident happened I continued with the company because I believed that it would grow. I got an order from a customer that wanted 2 pairs of sandals. FOR ME IT COST $32, BUT I CHARGED HER $49.99 WHICH WAS THE BROCHURE PRICE. So I gave her the items, and unfortunately they were too small so I had to do a return and order a size bigger. I went online and processed the return, no problem except I got charged $11 FOR SHIPPING! How can a company expect the representatives to make profit when they nickle and dime your for everything! ON TOP OF THAT I CALLED CUSTOMER SERVICE BECAUSE I ORDERED CAMPAIGN 15 SHOES, BUT IT WAS IN CAMPAIGN 18 BY THE TIME THEY CREDITED MY ACCOUNT FOR ME TO RESUBMIT, THEY TOLD ME THEY WERE NOW CHARGING ME 49 INSTEAD OF THE 32 BECAUSE ITS OVER 3 CAMPAIGNS. I WAS ******, ALL I NEEDED WAS A SIZE BIGGER IT SHOULD HAVE JUST BEEN IN EXCHANGE. SO THE CUSTOMER SERVICE REP SAID HE WOULD REORDER FOR ME IN THE CORRECT SIZE AND I SAID OK, THEN AT THE END HE TRIED TO BE SNEAKY AND TELL ME HE WOULD CHARGE $4 FOR THE PHONE ORDER AND I TOLD HIM CANCEL I CAN DO IT MYSELF!, APPARENTLY HE DID NOT. ON MY ACCOUNT I COULDN'T SEE THE ORDER HE PUT IN SO I JUST ORDERED DIRECTLY FROM MY WEBSITE BECAUSE TIME WAS RUNNING OUT IN CAMPAIGN 18 AND MY CUSTOMER NEEDED HER SHOE, MIND YOU I HAD THE CREDIT FOR $32 RETURN AND I HAD TO PAY THE FULL PRICE SO I SHOULD HAVE BEEN PAYING AROUND $20. BUT NO!!! MY ACCOUNT TOLD ME I OWED $64 WHEN I DIDN'T BECAUSE MY ORDER WAS 2 SHOES FOR $49. SO I CALLED CUSTOMER SERVICE AGAIN AND THEY GAVE ME THE RUN AROUND AND TOLD ME THAT I WAS CORRECT ABOUT MY $49 ORDER I HAD ON MY ACCOUNT BUT DIDN'T TELL ME ABOUT THE OTHER ORDER THE CUSTOMER SERVICE GUY DIDN'T CANCEL. THEY TOLD ME I ORDERED $86 WORTH OF STUFF. I SPENT ON HOUR ON THE PHONE ARGUING WITH THEM TO EXPLAIN THE PRICE AND THEY COULDN'T EXPLAIN. THEY TOLD ME SOMETIMES THE SYSTEM IS DOWN AND THAT I SHOULD ONLY GET 2 PAIRS OF SHOES IN THE MAIL AND IF I GET 4 RETURN THE 2 EXTRA PAIRS. ITS EFFIN RIDICULOUS HOW YOU TREAT REPRESENTATIVES, SCHEMING MONEY FROM A YOUNG COLLEGE STUDENT STRUGGLING TO GET ENOUGH MONEY FOR HER BOOKS. ARE YOU SERIOUS!!!??? RIGHT NOW ON MY ACCOUNT IT SAYS I OWE $27 AND I A'INT PAYING A DIME BECAUSE I ALREADY SHED OUT $64, WHEN I GET MY ORDER IN THE MAIL I WANT THEM TO PAY FOR MY SHIPPING. I WANT ALL MY MONEY BACK. I WILL NEVER WORK FOR YOU AGAIN AND I'M TELLING EVERY PERSON I MEET TO STAY AWAY FROM YOUR COMPANY! THIS PLACE IS LIKE A PYRAMID SCHEME...

Desired Settlement: I WANT MY MONEY BACK! I want them to pay for the mistake they made with charging me for four pairs of shoes in campaign 18. I WILL return the 2 pairs i didn't order as soon as I get them in the mail and I want AVON to pay for the shipping. I also want you to give me back my $20 for the first time I returned and re-ordered the shoes because It should have just been in even exchange instead of charging me the new price, the shoe went from 14 to 24 and i ordered two pairs. I currently have over 75 brochures that I was intending to pass out in the neighborhood but since this happened to me I'm done. Pay for the shipping and credit my account for all my leftover brochures. After all that money is credited back to my Avon account, SHUT IT DOWN. I will never do business with you again. I want my money back the way that I payed for it. This return should have been very simple, now your losing a representative. Getting My money back is all I need at this point.

Business Response: To Whom It May Concern,


We applied credit to the account for the pricing error, and all related fees. We communicated this information to the complainant via email as we were unable to contact her by phone. Avon considers this matter resolved.


Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ****



 

8/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am trying to get a copy of a bill and a refund info. for returned products from avon.they keep bouncing me back and forth between avon corp. and collections. somebody has to have the records.

Desired Settlement: a bill was sent to collections for rep.#******** we paid the bill. we requested a reason for the bill from avon. they said all records are at collections. I talked to **** ************ 5-6 times and sent 3 emails requesting a copy of the bill and refund for returned products over a year ago.collections sent me to avon. avon sent me to collections.back and forth about 5 times.i think they are trying to tire me out. I WANT THIS SETTLED SOON.

Business Response: To Whom It May Concern,

We contacted the complainant to provide the requested information. Avon considers this matter closed.


Avon Products, Inc.

8/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I receive a bill in May ** 2014 a 90.59 at that time I call to customer service and they say they take care about the bill because I never order anything from avon . now July ** I recieve a bill from Avon for 155.76 and for me is time to make a complaint for this company because they don't care about they say

Desired Settlement: I need the stop send me a letters or bill I never order anything from avon

Business Response: To Whom It May Concern,

We have removed the balance and closed the account in question. Complainant has been advised to file a police report for identity theft. Avon considers this matter closed.

Avon Products, Inc.

8/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have sent back two products (recycling bags and foot lotion). I had to wait over a couple months for a customer in order to receive these products There was also history of waiting weeks until I would actually receive products that products that customers would order then products that wouldn't be available (even though they would advertise these items).I never received any credit for these particular items. I am just requesting pay for items that I have sold, and need to receive credit for the items that I have sent back.

Desired Settlement: I would like to be credited for all the items that I have returned, then I would pay for what I have sold (in multiple payments), then call it a day.

Business Response: To Whom It May Concern,

We spoke with the complainant and credited the account for the two returned items that were just received. All past due service fees were waived. Avon considers this matter closed.


Avon Products, Inc.

8/7/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: there was a purchase of a necklance & charms to go on the necklace. the nectlace within 5 months tarnished & looks horrible. I have complained to my rep. She has tried to replace it & she can not. She & I have called & had no help. I just want my complete money back.

Desired Settlement: Full refund of purchase

Business Response: To Whom It May Concern,


We spoke with the complainant to advise her current Representative is able to assist her with credit or replacement for the item she wishes to return. In addition we sent her directions of how to return the product directly to Avon if she prefers. Avon considers this matter resolved.


Avon Products, Inc.

7/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I became an Avon rep last year. Because of being Stalked, harassed and bothered by the ******** *******, I had to change my address to another location to come out from under her since Avon would do nothing about it. I placed two more orders and decided I no longer wanted part of this company. I had some issues with returns being credited and then when I didn't place an order I started getting these $5.00 and $10.00 fee's for a total of $25.00. Then my account closed and I couldn't gain access to get labeling for my next return so I sent it myself via USPS with tracking. They credited it for the ring and shipping which should have left my bill at $26.00, when I went to pay I was told it was back up to over $71.00 which was the original bill. Both women in customer service greatly had the inability to listen, the ****** was rude and claims I owe $71.57, again, the original price of my bill even though they claim they credited all late fees and shipping. With that my bill should be just under $26.00. The woman was rude and unreasonable and I feel like Avon gauges for late fees when you can't get a hold of them and use this as an extra way to pad accounts. My upper line agrees this is not the right amount and that the company is very quick to add late fees and other fees with a runaround explanation. I also asked that all correspondence be sent to my main address and they refuse to change it. The constant calls with very long hold times and often very rude reps isn't getting my problem solved. I don't appreciate being talked over and not listened to and told I need to pay the full amount even though they have all the merchandise back.

Desired Settlement: I want the proper refunds for late changes, fees and shipping fee's applied to my account like the woman I spoke with in June told it would be. I want my balance to be the proper $26.00 it is supposed to be.

Business Response: To Whom It May Concern,

We communicated via email with the complainant to resove her balance dispute. We reduces the outstanding balance to $25.00 as requested. Avon consicders this matter resolved.


Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*** *******



 

7/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Avon has not responded to phone calls,e-mails,representative text messages or in any form. I stopped selling the products due to having minimal support from customer service and was assured that I would be removed from all promotional then I was shippedItems which were not ordered. Which I then returned and the status remained in processing for several weeks and then the company put the bill for the items as a negative on the account stating that they had not been returned. Several attempts to resolve this issue have been made by my side, but I have received no response and only a collection notice for the amount billed with an addition of a late fee since the initial billing

Desired Settlement: I would appreciate the bill being terminated and the collection be cancelled.

Business Response: To Whom It May Concern,

We reversed the charges on the account reducing the account balance to zero. We provided this information to the complainant via voicemail and email as we were unable to reach her. We also provided a call back number in the event she wishes to discuss the issue further. Avon considers this matter closed.


Avon Products, Inc.

6/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My issue with Avon. Billing errors. Shipping errors. SENT ME TO COLLECTIONS because the stated I had a past due account. I received a letter dated April **, 2014 from a collection agency, for past due account with Avon. I had sold Avon for a bit. Got way to frustrated w/ the orders being wrong, would contact to return wrong products that were sent only to get the run around and then not the full amount of what I had to pay to them for their error. Multiple emails/calls of frustration. I stopped ordering from them. too much hassel and not very friendly phone staff. My last order was in Nov. **. I got (suprise suprise) a HUGE order of stuff I didnt order. when I called, they couldnt find my order at all, yet I had it in my hands. They have no record, so, no record of their error. I opted to just pay it. Donate to my mom's church for the giving tree. Someone will enjoy! I also stopped selling. Now. in this letter from the collection agency (very nice) I had to in turn touch base w/ Avon who for some reason had no access to my account. WHAT? Asked for a ********** who was able to dig. he informed me that I had a balance of $29.78 due. From November. really? Ok. I will pay that, BUT the fact that I was sent to collections for $49.78 is insane. He said there were late fees added. I asked why they didnt CONTACT someone to say, Hey. You owe 29.78. Instead of letting it sit there, and increase in dollar amount. He said there SHOULD of (note SHOULD have, but there were not) any emails sent, letters sent, NOTHING. I sumbitted payment to the collection agency so it doesnt affect my credit MORE than it has to. I am VERY peeved that I wasnt notified while fees were being added to my account.

Desired Settlement: I feel since Avon didnt let me know that I had a past due and just letting it compile late fee's, I think they should refund my late fee's that would of been $20.00 Thanks!

Business Response: To Whom It May Concern,


We spoke with the complainant to advise that we send out past due notices once an account reaches 2, 3, 4, 5, 6 and 8 campaigns past due. Complainant states that she didn't receive any of the notices and only received the letter from the collection agency. Confirmed that complainant's account has been paid in full. Avon considers this matter resolved.

Thank you,
Avon Products, Inc.

6/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a former Avon Sales Rep and I am in dire need of some tax documents. I was told my account was placed into collections. I called the collection agency and paid the debt off. Since they are a 3rd party to avon they do no have the tax info that I need. I attempted to call the collections number the customer service rep provided but it is a vm line and no real person comes on the line to assist. I called corporate and they sent me to a vm. I need the tax info asap becasue the comptrollers office is threatning to freez my accounts if I dont file my taxes!

Desired Settlement: I need them to send me my tax information ASAP so I can file my taxes with the state

Business Response: To Whom It May Concern,

We spoke to the complainant to advise what documentation we are able to provide. THe requested information was sent via email. Avon considers this matter closed.

Avon Products, Inc.

5/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sell Avon they had a new contact for me. So I contacted with this person they wanted Avon so I ordered the products they wanted it was at least 100.00 worth. When I received the check it was over 1000.00 they wanted me to take my 100.OO out and money gram the rest. Well I figured out it was a scam I contacted Avon they wanted nothing to do with the situation. They sent me elsewhere never wanted to take care of it themselves. I have all emails they sent . Refusing to help they always put u on the back burner. Also you would never receive items you order I always had to call. What a mess. It would have been all the same if I would have cashed that check they would have just pushed me away.

Desired Settlement: I would like a letter stating why they put their employees on back burner why they don't take care of situation themselves because this has not only happened to me but other employees of them.

Business Response: To Whom It May Concern,


Attempts have been made to contact *******, however; we have not been successful.

******* does have our contact information and has been
provided with the policies and procedures below:
 

We have been made aware of emails being sent to
Representatives requesting unusually large orders. The 'Customer' sending the
email, requests the Representative to send the order overseas or across country
and pay with a credit card or money order. The credit cards and money orders
used are either approved or appear to be legitimate but are later found to be
stolen, used without authorization, or copied and scanned. The Representative
is then responsible for the charges. 

Please be aware that Representatives who accept credit
cards over the telephone and/or the internet, without obtaining an imprint of
the credit card, signature of the cardholder, and approval code, will be
charged back for any losses suffered by Avon as the result of the credit card
being stolen. The 'approval code' only verifies that the card is a valid credit
card, not whether or not the person utilizing the card is, in fact, doing so
legally.

 

Additionally, Representatives who accept money orders
from Customers who place unusually large orders, or accept payments from an
infrequent Customer, are subject to money order fraud. If this payment method
is accepted and Avon determines a fraudulent payment has been made, the
Representative will be charged back for any losses suffered as a result of the
fraudulent money order.

 

Also, Representatives are reminded that shipping products
overseas or exporting is a violation of Avon policies.

 

For more information on protecting yourself from fraud,
you may log into **************** and
click ‘Fraud Prevention Info’ under ‘my account’ from the home page.

 

Now, if you have been the victim of fraud, you may send
an email to the following addresses. Please attach a copy of the fraudulent
email, and be sure to include the full, original header because there is
information in the header of an email that technical experts can use to flush
out fraud or abuse.

 

* *******************************
goes to the Anti-Phishing Working Group, an industry association

- ************ **** **
the FTC

 

In addition, if you have been the victim of a counterfeit
check scam, you may report it to the following agencies:

 

- The Federal Trade Commission. You may visit www.ftc.gov or call **************
(###-###-####)

- The U.S. Postal Inspection Service. You may visit ****************************************
or you may call your local post office

- Your local or state consumer protection agencies. You
may visit ************ for a list of state
Attorneys General

Avon considers this matter resolved.

Thank you,

Avon Products, Inc

5/19/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I WAS an avon representative for quite a few years. Which of course really only makes me an avon customer since all I did was purchase products from them. I decided to stop selling avon after SEVERAL attempts to notify their call center (for reps) about wrong products being shipped, being billed for items they didn't ship, and having my district manager HARASS AND BULLY me! I had returned a package of 18 items (all of these items were returned under the code "shipped wrong product") it was all within a year of the date. There's a million things wrong with avon as a business but lets get down to it. I shipped 18 products to them to have my money refunded my account then stated that they owed me $105.77 after these returns. (Return RMA#*********) I got the email on March * that the shipment was scanned by the post office and on it's way to the returns center. About 2 days later I got a letter in the mail stating they didn't receive these 18 products so I called the customer service specialist and she said that my package had arrived on March * and they most likely mailed the letter before they received that package and I had the "credit" or amount they owed me of $105.77 on my account and after it was processed it could take up to 30 days to receive my check since I no longer sold avon and closed my account. Time has come and gone and they sent me a letter stating they didn't receive these products and rebilled my closed account for them. They recharged my account 155.73 making me owe them 49.96 and apparently the 18 products I sent them have vanished. I told them if they were not going to refund my money for the products I sent back to them that were paid for then I wanted them to send me the products back because I was not going to pay them and have them keep these 18 products I already paid for previously. To no avail. It has been since March *,2014 that they received my package of 18 products and I have yet to have the products shipped back to me or to have received the $105.77 check for the items.

Desired Settlement: Since it seems as though some how a large "well established business" cannot return my products to me that I paid for I want my money refunded by check (which means clearing my closed avon account as well). I want the check, the account cleared and closed, and for this company (after fixing this problem) to NEVER contact me again. If this is not settled I will be forced to take this issue to court. And I will not only address them keeping the products I paid for and the money they owe me but the harassment and bullying of their employee and my district manager to which I had called customer service about and reported to the divisional manager to NO avail.

Business Response: To Whom It May Concern,

We have removed the chargeback from the account which has left a credit balance of $105.77. Please allow 2-3 weeks for the check to arrive. We have notified the Complainant. Avon considers this matter resolved.

Thank you,
Avon Products, Inc.


5/4/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sold Avon for approx. 10 yrs and was an A**in Assitant to one ** for 7 years and on occasion for 2 **'s at the same time. I decided to quit selling Avon around March 2013. Before I quit, I had returned a couple of boxes of Avon that myself and some other reps wanted credit for. Avon accepted the returns and credit for those items that did not need to be returned. I then paid the other Reps for their returned items. At this point, Avon claimed a few of the items were not returned. I had to call several times and each time was told that the items were being credited to my account. Needless to say it was not done. So before I quit I called Avon AGAIN to be sure everything was clear with my account, all credits and account paid up etc. I was told that it was and that I had a credit of $1109.81 and that I would get a check in 4-6 weeks which would make it around the first part of June at the latest. Since I was and assistant I knew how Avon worked (hence being sure my account was ok before quitting). I received an Account Summary dated 6-*-2013 stating that 5 items ($172.95 had not been returned and my account was being billed back for them. These were the items that I had called several times about and was the same ones that everytime I called they said that they were credited but of course they weren't. The summary also showed that I had a balance of $924.75 with those 5 items were debited back to my account. I called again and was told they were credited back again and was scheduled to get a check in June then when I didn't get it then I called them again and was told the end of August. Of course I didn't. So I would continue calling periodically and was lied to every time. I then got the idea to call New York to talk to people who were supposed to know something but was given the run around again. I was told they needed my ** to ok it. Well the ** was new and wasn't really interested. The ** that I worked for and was under the whole time had quit the end of Nov 2012. When I called NY again I was then told it was to be okd by the **;s boss ****** ******* I was given his email address and emailed him about this on 3-**-2014. He never returned any emails or phone calls. I did contact him twice with no response. I called NY back and was told they couldn't do anything about it that it was up to him. I don't like to deal with the low people on the totem poles just for this reason. So, I emailed on April *, 2014 the following: ***** ***** ****** **** ********* & *********, North America ; **** ******** ****** **** *********, ******* ******* * ***** ****** * ********** *******; ******** **** and ********* **** ********* & ***** ********* *******; and last but not least ***** ***** ****** ********* *******. Still no one has responded. I have copies of all my emails and most dates on my calls. I need help. I really need that $1109.81. I have a lot of medical issues and have just been diagnosed as being disabled.

Desired Settlement: I want the check that I should have been sent to me this time last year (2013) totaling $1109.81 even for those items that Avon claims they did not get back. Everything that was supposed to be sent back had been sent back. Avon is notorious for claiming items weren't returned when they were.

Business Response: To Whom It May Concern,

Avon has spoken to the Complainant and informed her that we will send the check to her next week. Please allow 2 weeks for delivery. Avon considers this matter resolved.

Thank you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******



 I will accept this once I receive the check in the full amount owed. Since I have to respond to this within 6 days, I have no idea if the check is in the correct amount or even if it arrives.

4/30/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 4/*/14 I placed a order with avon for 112 items. On the 4/** I received a confirmation that my order was shipped. I received one box on 4/*** At the time I thought I would receive the rest of the boxes the following day or so because that one box was very light and only had 39 of the 112 items I ordered and already paid for. A few days later when the box did not arrive I looked at the details on my account regarding tracking shipments. in the shipment it stated that one box was shipped and showed my order as shipped. I have not received any emails stating that part of my order was held or would be shipped at a later time. I have attempted to call and email Avon regarding the situation. Avon has replied with "sorry for the inconvenience" and "it may be disappointing to know" emails that direct me back to submitting more "Contact Us" emails. I have contact my upline regarding the issue and they also suggest filling out more "contact Us" emails. One suggestion I got was to fill out the missing items "contact form" with each item I am missing. Now this would be easy to do if I could do it just like I did when I fill out the order, the problem is that when you do this under the missing items form it is no longer easy to do. When building an order I just have to know the 6 digit code and that is it, everything else gets populated automatically. With the missing items form you have to type in all the details, that is 73 product descriptions, codes, cost, quantity, billing status, credit and earnings for each. This does not make sense to me. what do I do if I was missing 1000 items? Oh yes and the form only allows for 16 missing products at a time. So all this has cost me unpaid working hours, lost customers and damage to my business image. I was just starting with Avon and have had so many issues with orders, this is not the first time I have had issues with delivery of items and refunds with Avon take forever. I have invested a few thousand dollars with trying to startup my business with buying product demos and other startup expense costs. I dont see how I can do business for Avon while I am trying to resolve issues with Avon at the same time.

Desired Settlement: I'd like a refund of $601.73 for order that has not been shipped and I'd also like a compensation for lost business and working hours I have spent trying to resolve issues with Avon. I'd like a total of 2601.73 for damages and losses made to my business because of Avon.

Business Response: To Whom It May Concern,

We have spoken to the Complainant and identified the missing items. The items have shipped and been delivered as of Thursday, April ****. Avon considers this matter resolved.

Thank you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****



 

4/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: As a previous Avon rep. I returned 4 boxes of product, which totaled approximately $400.00. I still owed Avon around $200, so I knew I would not get the full amount. I received a check for $19.97. Along with the product I returned I included an itemized list of every item in the boxes. When I got the check mentioned above, I immediately wrote them another letter and asked for a full accounting of why I only got $19 for $400 worth of product. I sent it requiring their signature. They have never responded to me. If you call the Avon customer service number all you get it someone in India that does not even know what you are talking about. Avon owes me money!!!!!

Desired Settlement: I want ALL the money that is owed to me by Avon. I believe it is around $200, and I want an itemized listing of the products I returned and the price.

Business Response: To Whom It May Concern,

We researched this issue and determined that an
additional credit of $393.68 is due to the complainant. A check will be issued
and for that amount. We have called the complainant and let her know. Avon considers
this matter resolved.

Thank you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *****



 

4/24/2014 Billing/Collection Issues | Complaint Details Unavailable
4/24/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I WAS SELLING AVON, BUT WASN'T MAKING VERY MUCH MONEY. I DECIDED NOT TO BE A SLAVE AND DISCONTINUED SELLING AVON. IN CAMPAIGN 4, I DID NOT RECEIVE AND ITEM (FLASHLIGHT TOOLKIT). I CALLED AND TOLD AVON IN DECEMBER, 2013, THAT I DIDN'T RECEIVE ITEM IN MY ORDER. I GAVE MY CUSTOMER THEIR DEPOSIT BACK AND CALLED AVON TO GET A CREDIT. THEY SAID THEY WOULD GIVE ME CREDIT AND I THOUGHT EVERYTHING WAS OK. I HAVE PAID AVON FOR ALL MY ORDERS. I OWE THEM $0. I GET A LETTER IN APRIL **, 2014 STATING I NEED TO SEND ITEM BACK THAT I NEVER RECEIVED. I THINK THAT THEY ARE HARASSING ME BECAUSE THEY ARE UPSET BECAUSE I NO LONGER WANT TO BE A ***** AND SELL AVON. I WANT THIS TAKEN OFF MY ACCOUNT AND I WANT A LETTER STATING I OWE THEM NOTHING. I WANT THEM TO STOP EMAILING ME AND SENDING ME MAIL ABOUT THIS CREDIT. IT'S A SHAME HOW THEY PAY PEOPLE THAT SELL FOR THEM!!!!

Desired Settlement: TO MAKE SURE I RECEIVED MY CREDIT FOR AN ITEM TOOLBOX-FLASHLIGHT I RECEIVED. I CALLED THEM MONTHS AGO ABOUT THIS ITEM I NEVER RECEIVED.

Business Response: To Whom It May Concern,

We verified that credit had been issued for the item in question. We spoke to the complainant to advise of the credit issued and that the item has been removed from her return file. She will no longer receive notifications for the item to be returned. Avon considers this matter closed.

Avon Products, Inc
 

4/17/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with Avon. When I got my invoice they were billing me for something I did not order or request. I called to cancel the entire order and now I am unable to have my money refunded to me.

Desired Settlement: I want my money refunded. I do not want to wait 30 days as it did not take 30 days to get the money

Business Response: To Whom It May Concern,

This complaint was received in our office on 4/**/14. According to our records, a $41.60 refund check was issued to the complainant on 1/**/2014. We requested a trace on the chack and have conferimed it was cashed on Feb ***.  The complainant has requested that we not call or email her, which has prevented us from being able to provide her with this information. Avon
considers this matter resolved.


Avon Products, Inc.

4/17/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have returned packages that Avon has states that have been 1. on hold for processing, 2. Refunded- which is incorrect, 3. Not received, and 4. That the account is closed. I have been going back and forth with this company and the representatives since August of 2014. They have sent me to collections and even the collection agency has closed my account due to the PROOF of returns shipment signed by worker at the Avon docking. I have had a tracking number- provided it MULTIPLE times. They consistently place me on hold and every representative tells me they can not credit me, but yet confirm they have the items. I would like to know if there are camera's at the Returns Processing center? For over 7 months, I have been disputing charges that have placed me in collections and they refuse to correct this issue. I have sent letter and made multiple calls and this continues to stay on my credit report when I returned a 14 pound box and have confirmation it was received. I refuse to do go back and forth with this UNCOOPERATIVE and CHEATING company!!!!! I have contacted both Avon and my District ******* for help-- NO ONE RETURNS my calls or my letters, faxes or disputes--- *******s refuse to assist and they place me on HOLD for long periods of times and than disconnect me! . . I refuse to accept this practice that Avon is providing. I know that I'm not the only Rep. that is going through this and it needs to stop.

Desired Settlement: I want to have this credit adjustment on my account because all the items were returned!!!!!! The collections agency needs to be contacted and corrected!

Business Response: To Whom It May Concern,

We have applied the credit for the return in question and cleared the balance for the account. We have provided this information to the complainant and assured her she is no longer in collections. Avon considers this matter closed.

Avon Products, Inc.

4/14/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: During the Christmas season I was inticed by a Avon ***** *** in the Walmart parking lot by her sign that said free samples. When I went up to her to receive my free samples I was told I just needed to sign up for a free *** spot. I destinctly asked if it would cost me any money and she said no, if you don't like being a *** or ***** you can quit anytime. I later received a bill and when I called and plugged in my account number the automated system said I could not reach anyone. This happened on numerous occasions. I have just now on 4/**/14 got through on their phone system and was told that the customer service could not assist me and it had been sent to collections and to call my ***** rep. I do not think that a ***** *** can help with a billing dispute that has been sent to collections. I do not want my credit affected by this scam that this ****, I'm sure has pulled on many people. We are being charged for a consultant fee for something she is saying she is giving away for free. If she needs to get consultant fees she needs to advertise for that.

Desired Settlement: I would like for this to be taken out of collections. This is not a service that I requested.

Business Response: To Whom It May Concern,

We spoke with the complainant to advise that the outstanding balance of $10.00 has been written off and that the account is no longer in collections. Avon considers this matter closed.

************

4/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Well, this started about 3 weeks ago, going on 4. I signed up to be an Avon *** (again), $10 was deducted from my debit card and I got the "kit" in the mail about a week later. In the meantime, I received an e-mail stating that I would not be able to register as an *** until a matter was investigated. I had no idea what they were talking about, but was told to wait 2-3 business days and I should be able to sign in. 3 days passed, I couldn't so I called Avon. I was told that they couldn't see why I couldn't get in, I was initially told maybe I owed a balance but I told them that was impossible since I never ordered anything from when I signed up BEFORE back in the fall and wasn't able to sell due to being diagnosed with cancer and having 4 operations. They were waiting on hearing from my ******** ******* I believe. I had decided to sign up again as that was what I thought I had to do seeing that I was "inactive", didn't have any phone numbers or couldn't even remember the name of the DM. Anyhow, they told me to wait 2-3 business days and I would be all set. I waited and the same story, couldn't register, another call to them, was told the same, wait 2-3 business days. I probably called a number of 6-7 times, using minutes on my cell phone, getting more stressed by the minute. To top it off, it was very hard to understand the person on the other end as their English wasn't the best. I had to hang up on one since I couldn't understand her. I called tonight and that lady told me I owed $61! I was floored to say the least, she said that was from an "old account". Well, if I owed that kind of money, why didn't someone else tell me? Why didn't the ******** ******* tell me? Why did Avon take my $10 again this time and put me on this wild goose chase for almost a month now!? I have catalogs that I can't use, except maybe in a fire. To my knowledge, I do not owe Avon $61!!! When I had an account back in late fall, there was no balance showing, they let me register then, I wasn't even told back then I owed money! What on earth is going on with these people!?

Desired Settlement: I not only want a refund of my $10, I want a written letter of apology from Avon for all the aggravation I have gone through the past weeks. They should include money for the countless phone calls I made, countless times I was put on hold, if they really feel I owe them the $61, I want them to send me an itemized bill in the mail or by e-mail asap, I want to know from when(?) or perhaps take the money I paid for the 2 kits ($20) and the countless phone calls, and apply it towards what they say I owe. I want my record with them "cleaned". I just can't believe it's gone this far and I felt I was lied to by all those involved. I truly believe that somewhere along the line there has been a mistake. Someone who can speak clear English should call me as well. Thanks!

Business Response: To Whom It May Concern,

We spoke with the complainant to determine the outstanding balance from a previous balance had been paid in full. We advised complainant that she is now able to register on the website and she has decided to continue as a *********. Avon considers this matter closed.

 

Avon Products, Inc.

Consumer Response: *************

I have reviewed the response made by the business in reference to complaint ID *************, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********


 

4/9/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 3/**/14 I ordered 6 pieces of **** and was charged $71.96 plus shipping. When I received my order, they shipped 6 pieces of ******* instead. I called customer service and they instructed me to return the 6 pieces and choose the code for wrong item shipped. She also said, as long as I created a shipping label through Avon, I would not be charged return shipping as it was Avon's error. She also said she would ship out the 6 pieces again. She charged my account again on 3/**for the same items, but did not issue a refund for the original 6. I sent the 6 pieces back to them, creating a UPS label from Avon's website and Avon charged my account on 3/**for the return shipping fee of $5.37. When you review the return online, it states they received the return but there were 0 pieces of the item in the box and my account was not credited for the 6 items. I was also not credited for the return shipping charge. When I received the new delivery, that was supposed to contain 6 pieces of *******, again they shipped the wrong item. Again I was sent 6 pieces of *******. I again called customer service and again I was told to send the items back using the wrong item shipped code and again I was told I did not have to pay for shipping. I told them someone put the items away in the wrong place and they needed to have someone fix it, so they did not continue to ship the wrong item. He told me the item I wanted was currently out of stock. I sent back the second set of wrong items and used a return shipping label through Avon and Avon charged my account on 3/**a return shipping fee of $4.91. When you review the return online, again it states the return was received but there were 0 pieces of the item in the box, so my account was not credited and again I was not credited the return shipping fee. On 3/**/14 I placed my next order and I ordered 6 pieces of item ******* again to see if it was back in stock. I was charged 71.96 again on the day plus shipping. When I received my order on 3/**/14, again I was shipped 6 pieces of item ******* instead of 6 pieces of *******. When I contacted customer service, they claimed they could not credit my account, they had to forward it to someone else and that if I wanted reimbursement for the return shipping, I had to mail they a return shipping receipt. Avon is the one that billed my Avon account for return shipping,not UPS. They can look right at my account and see they charged me. They don't give me a receipt, they just create a label on the computer and bill me. This is beyond ridiculous. So now I have been charged $231.89 in product and return shipping fees and have no product and they want me to pay my bill before me next order. My customer isn't going to give my money, if I don't give they product and Avon doesn't seem to be willing to ship me the correct item, because apparently it isn't important enough for them to send someone in the warehouse to see items were stocked in the wrong place. Now since they seem determined not to send me the item I ordered, they need to credit my account!!! I am not paying $231.89 for something I do not have and Avon charged me the return shipping fees to my Avon account. They can see that if they would bother to take the time to look. It is illegal to keep charging someone's account for an item and not bother to send it to them!!!!! Avon's return department is the worst. Almost every time you send an item back, they claim it wasn't in there. It is ridiculous I have to video my returns to show I am putting the items in the box. I have complained to them about this, but again they don't care.. They close your return out with shortages. Than when you contact them, they tell you, that you have to wait 2 weeks before they can do anything about it, even though the return was closed. They don't want to wait to weeks beyond the due date for me to pay the bill, why do I have to wait 2 weeks on a return they state was CLOSED, but when you complain they claim it is not closed. Don't send an e-mail stating it was closed, if it isn't closed. I want my account credited for the $231.89 you charged it for nothing. I have no product and should not be expected to pay for it 3 times. Avon made the error in the first place. They should have shipped my the new product and not charged me again.

Desired Settlement: To have my account credited for $231.89 for product and shipping I did not receive.

Business Response:

To Whom It May Concern,

We have applied all needed credit to the complainant's account. This information has been provided to the complainat. Avon considers this matter closed.



Avon Products, Inc

Consumer Response: ***************

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me as I was issued a credit.  However, I have since ordered the same product again and again I was sent the wrong item.  I was told the item I ordered is out of stock and this item was deemed an appropriate substitution.  How are they allowed to substitute an item for another without asking the customer if this is okay.  This is bait and switch and I thought that was illegal.  I do not think they should just be allowed to send whatever item they feel like when they are out of stock on an item.

Sincerely,

***************



 

4/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I called and was told initially that I needed to return the second box at my dispense. When I opened the actual box of rings I ordered, the opal ring was missing. Not only did I not get what was enclosed, but was charged for both orders. Now I am so disgusted, that I am sending everything back and will never order from Avon online again. Add that to the fact that it becomes a financial hardship for a single parent, which will not be solved for 4-6 weeks! The total amount disputed is $149.98+ $102.00, the second amount of $102.00 was charged in error to my account.

Desired Settlement: I would like my money back immediately, instead of waiting 4-6 weeks.

Business Response: To Whom It May Concern,

We spoke with the complainant to advise that the refund for the orders sent back to Avon.com take approximately 4-6 weeks.  One order was sent back on 03/**/14 with a
prepaid UPS label we supplied her. The second order will be sent back to Avon this week.  We have sent her another prepaid UPS label for the second order. Avon considers
this matter closed.

Avon Products, Inc.

3/18/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I paid my account in full to the collection agency they referred me to, and now BOTH are still harassing me for money already paid! I was selling AVON, and a few people were not paying me. SO, I was stuck with the bill myself. I was paying as I could. I sent a $30 check toward my bill of $86.86. In the meantime, Avon referred me to Sunrise Credit Services, Inc. in NY. I spoke with both companies for a combined total of about 10 times. I WASTED countless hours on the phone with BOTH companies. Both seemed clueless, first of all, and it seemed to me that neither company was communicating with the other. I called Sunrise and told them I sent AVON a $30 check. I told them I would pay the remainder once AVON squared away that check. Is poke with numerous customer service reps and supervisors at Sunrise. They all said, "You need to pay the $86.86 in full now. Avon must tell us otherwise if you owe less." So, I again called AVON. It seemed to take them forever to clear my check. In the meantime, Sunrise was continuing to call me every other day. SO, I FINALLY went online to Sunrise's online site and paid $86.86, even though I ONLY owed $56.56. I used my Mastercard. I paid that 2-**-14. TODAY, 2-**-14, I receive a letter from Sunrise saying I owe $56.86. I SHOULD OWE THEM NOTHING. I took care of my bill plus $30 extra. The woman from Sunrise told me I may never see my $30 again. Now, I am still being harassed by both companies for money that I HAVE ALREADY PAID. I wish someone at one of the companies would get the act together, straighten out my bill, and leave me alone. I am tired of wasting my time on the phone with this issue. I TOOK CARE OF IT. I have no clue what AVON or SUNRISE is doing, and NEITHER DO THEY. I just want this to end! Please help me!!!

Desired Settlement: I want my account cleared in both areas, and I want AVON to send me the $30 they owe me!! I want also for both companies to stop harassing me. I am tired of it. It is constant, and no one has a clue what either side is doing. I am fed up with both parties and want this issue resolved ASAP. It has been going on for weeks, even though I gave in and paid the bill, despite the fact that I overpaid.

Business Response: To Whom It May Concern,

We spoke with the complainant to advise her final payment was received and credited to her account. Her account is closed with a zero balance. Avon considers this matter resolved.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****



 

3/14/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: on campaign 21 previous balance was 207.92 + the additonal order (1 time only of 175.84 = or totaling of 383.76. i paid 207.92 after speaking with your reprsenative *****, per conversation. i did not want to pay the full balance because the customers did not come get their products. i asked the Avon Represenative ***** how much i could pay to keep the account from going on hold. i told her i did not want the account on hold because i did not want to pay the 40.00 holding fee. ***** said you can just pay 207.92; however ***** quoted the incorrect price. The next day the account was put on hold. so when i called Avon i was advised i must pay an additonal $26.00 to take the account off hold. i will be bill for $40.00 holding fee which was not my fault. I paid the additional 26.00 and the total paid is now 207.92 + 26.00=233.72 the total previous balance was 383.76(before both payments). so 383.76- 233.72=149.84. so campaign previous on the statement should have been 149.84. INSTEAD AN ERROR WAS MADE the statement listed an incorrect balance of 374.53 + the new order billed amt of 105.55= or totaling 518.89 WHICH IS INCORRECT. i paid $250.00 my balance should be 39 cents i paid 258.65 on 11-*-13 (overpayment) please refund 258.65 back to me and the holding fee of $40.00 total refund asking 298.65-39 cents = 298.26

Desired Settlement: please refund 298.26 note the 175.84 additonal order was one time only . it was only one order

Business Response:

To Whom It May Concern,

Credit was applied to the account in the amount of $222.31 on 1/*/14 and the Consumer has been informed of this information. No further credit is due and the balance is $0.

 

Thankk you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

 per complaint assigned # ******** avon failed to comply with the correct reimbursement amount $$250.00 however they stated to Better business bureau that they credit to my account of $222.31 on 1-*-14 howver according to my bank they never did . please informed avon to stop try to insult my inteligience and please send a check (do not credt anything to my account) to my home ** ***** ** ********* *** ***** THIS COMPLAINT WAS FILE IN DECEMBER AND I FEEL THEY LACK PROFFESIONALISM. Note please inform Avon to make their payment at once or i will be forced to take further actions and charge interest. for any furhter question please call *** *** ****

Translate

Desired Settlement

please mail me a check only ( not other type of reimbursement will be accepted amount $250.00 

 


In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** ******




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[as  i have previous stated the amount of $250.00 is for an overpayment in november this was the first complain submitted.  you responded as if its in reference to the second complaint sent to Better Business Bureau. please respond to the first complaint sent and refund my money. The second complaint was resolved. please check your files. thank you!!  once again your represenatives failed accurancy  thanks    
******** ******




 

Business Response:

To Whom It May Concern,

After further review, we have found that no further action is required. A breakdown of the charges during the timeframe indicated is below. Avon does not charge a 'holding fee' and no charge of that nature has been applied to the account. The only charges to the account are for orders that have been billed and delivered to the complainant. The complainant has paid for them and account is at a $0 balance.

Thank you,

Avon Products, Inc

**** *********** ***** ******* ******** ****** **** *******  ********* ** ******** *** ****** *** *********  ***** ***** ******** ******** ***** **** ********** *** **  ******* ******* ********* ********* ***** ****** ******* ********* ****** **** *******  ********* ***** ********* *** ****** *** *********  ***** ***** ********* ******** ***** **** ********** *** **  ******* ******* ********** ********* ***** ******* ******* ********** ****** **** *******  ********* ******* ********** ****** **** *******  ******** ******* ********** ***** ***** **** ******** ********** ******* ******* ********** *** ****** *** ********  ****** ******* ********** ******** ***** **** ********** *** ** ******* ******* ********** ********** *********** *** ****** ******* ********** *** ****** *** *********  ***** ******* ********** ******** ***** **** ********** *** ** ******* ******* ********** ***** ***** **** ******** ********** ******* ******* ********** ****** **** *******  ********* ******* ********* ****** **** *******  ********* ***** *

3/4/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received Avon order that I placed online (Representative is ******** ********* had two items that were damaged (1. product name: 3piece canister set Product No. 318788, 2. product name: space saving baskets Product No. 116812) and two that I needed to return because they did not fit (1. product name: 9M curves for women street Product No. 228089, 2. product name: curves for women step Product No. 523589) for Avon Order No. *************. I contacted her because I noticed that the return label for Avon was for me to pay for shipping; it was not a pre-paid return label. After looking unsuccessfully online for the return policy I couldn't find any. I emailed ******** and asked her what the return policy was on damaged items and items with the wrong size. She told me that there was nothing she could do and to call customer service at ###-###-####. I called but was told that I was responsible for shipping costs. ******** was no help at all even though she is supposed to be my representative and help me with any issues. She only apparently is interested in getting the money and running away. I have two items that are damaged and want my money back immediately; it is theft if Avon doesn't return my money as they sold me items that are defective and I can't use. I don't understand how Avon thinks this is good customer service. I should have listened to my friend who told me that Avon was a shitty company with shitty products and extremely bad customer service but since I have ordered before from someone at my job before and didn't have any problems I figure how difficult would it be to do it online on the representative page. I order a lot online and have never had to pay to return any items especially when it's not my fault that the item is damaged or that the item size was misrepresented as actual size on website

Desired Settlement: I want refund for damaged items and pre-paid shipping label to return items back and also to return back items with the wrong size

Business Response:

To Whom It May Concern,

We spoke to the complainant to advise we were sending her a pre-paid label via email to return the products that she received damaged.  We also advised credit will be issued to her credit card once the return is received and processed. We processed a replacement for the shoes that were an incorrect size. In addition we provided the complainant with the correct customer service phone number to assist with this type of issue. Avon considers this matter closed.

Avon Products, Inc.

2/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Avon lost christmas wholesale order. I emailed, they said they would resend it. New Package had 3 of over 20 items & then they charged for all of it. Avon lost christmas wholesale order. I emailed, and the person who answered was rude and told me they would resend it and I told them not to. He said to reject shipment to avoid problems, but then I was not home when it arrived. New Package had 3 of over 20 items & then they charged for all of it. I even wrote them with an itemized list of what was missing and they still did not fix it. The box even says it weighed .07 of a pound because it was empty with exception of 2 eyeliners and a eye lash curler. They still will not fix the order even though I sent an itemized list.

Desired Settlement: I want the charges for the items I did not receive to be dropped as I was told they would be when I filed the itemized complaint with them already.

Business Response:

To Whom It May Concern,

Multiple attempts have been made via telephone and email to contact the complainant to resolve the complaint. We havebeen unable to make contatc and have not received a return call or email. Avon considers this matter closed.

 

Avon Products, Inc

1/24/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
1/23/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have returned/ exchanges packages that Avon has said that I have been short some items. They were not short. I work with 170 people so there are bound to be returns or exchanges. I would like to know if there are camera's at the Returns Processing center? For more than a year and a half, I have been paying double for exchanges and or returns. I refuse to do it anymore. I have contacted both Avon and my District Manager ******** ***** for help. I have received emails that both, over promise and under deliver. I refuse to accept this practice that Avon is providing. I know that I'm not the only Rep. that is going through this and it needs to stop.

Desired Settlement: Refund the money that is owed to me, after I have already returned them

Business Response:

To Whom It May Concern,

We have been in contact with the Complaintant and resolved the confusion regarding the credits. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Business Response:

To Whom It May Concern,

We applied a credit for postage to the complainants accunt. She has agreed with her balance. Avon considers this matter closed.

 

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
***** *******  

1/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Stop email to me I have made several attempts via email and phone calls to stop Avon emails to me. With each request I am switched to a different Avon reparesentative and emails continue. Call Avon today and LuLu refused to assist me, put me back in Que. After being on hold for ten minutes Kim did assist me. Why can I not stop these emails. Please help me. I do not have to look at a catalog on line nor do I want to. Thanks you for your time and assistance.

Desired Settlement: No more email from Avon

Business Response:

To Whom It May Concern,

We have removed the email address in question from Avon's systems. We have provided tbhis information to the complainant. Avon considers this matter closed.

 

Avon Products, Inc.

1/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The Naturals Kids Bath Time Body paint has no natural ingredient beside water. It left a distinct rash on my 20 month old. My daughter age 20 months is not generally sensitive toward products. She received two scents (

Desired Settlement: My toddler used this product after getting it we a gift. After being in contact with her skin for only a few minutes it left a distinguishable red rash. The product is labeled "natural" bit the only thing natural in it is water. The labeling is very deceptive. They either need to make a true natural line or change their labeling. I've copy and pasted below directly from the Avon website the ingredient list for the two products my daughter used. Cotton Candy WATER/EAU SD ALCOHOL 40-B POLYSOR

Consumer Response: I am not asking for a settlement but to suggest they change the label of the product to not include "natural" when there is nothing natural about it. 

Business Response:

To Whom It May Concern,

We advised complainant that Naturals is a brand name and does not refer to the ingredients. We also informed her that our ingredients are listed on **** for review.We escalated her concern about the name being misleading to our marketing team for review. Information was provided to the complainant for the steps to take for reporting the allergic reaction. Avon considers this matter closed.

 

Avon Products, Inc.

1/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 12/**/13 I placed my Campaign 1 Order but it was subsequently put on hold. I reached out to customer service and my ******** ******* and neither would release my order. My ******** ******* told me that she would not release my order due to the fact that my returns to sale ratio was to high and that I would have to rebill every single item I was credited as returned in order for my order to be released. This is misleading because it contradicts Avons Customer 100% refund guarantee policy and in return has led me to lose customers and have customers patiently wait for their stuff. I refuse to pay out of pocket for items that were returned or credited because a customer already used the product and was dissatisfied. How can I decrease my returns to sales ratio if I'm not receiving any orders.

Desired Settlement: I would like to have my campaign 1 order released, billed and shipped ASAP either by my district manager or Avon itself.

Business Response:

To Whom It May Concern,

We contacted the complainant to offer our assistance. Complainant advised the issue had already been resolved and the hold order had been released. Avon considers this matter closed.

Avon Products, Inc.

1/20/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: In November I paid $60.00 on my account and this money was never deducted off the statement.

Desired Settlement: I want this error fixed so I know what the real total is so I can pay and never use Avon again as a Rep.

Business Response:

To Whom It May Concern,

 

We spoke with the complainant to advise the payment in question has been applied to the account. The complainant has now paid the remaining balance. Avon considers this matter closed.

 

Avon Products, Inc.

1/20/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: for campaign 21 my balance on 10-** was 383.76 which includes the previous balance of 207.92 and the delayed order of (skin invincible products) 175.82 per invoice received. on the campaign 21 invoice dated 10-**-13 this information was stated,;however statement date was 10-**-13on 10-**-13 payment was made amt 207.92 on 10-**- payment paid was 26.00 bring the balance to 233.92. however on the next campaign invoice #** . i was bill $518.39 . avon failed deduc the payment of 233.92 instead sent me campaign 22 stating previous bal 374.53, leadership app fee which i did not have.20.00 with campaign 22 order amt 105.55 billing for a total balance of $518.39 and stating i had 2 *** orders which i did not because i order late and they froze my account 2x and items were reported i paid the full balance so that my credit would not be ruined.my balance on campaign 22 should have bee 149.84 added to the items sold amt 105.55= 255.39 instead they send me an invoice stating i an owe 518.39 intotal Product_Or_Service: avvon products Order_Number: *** and *** Account_Number: 14816635

Desired Settlement: DesiredSettlementID: Refund i woild like my balance corrected i was forced to pay 518.39 when i only owed 255.39 i over paid by 244.61. i tried serveral time to resolved the matter i would like my money refunded to me by a check also i would like the products that were shipped on *** missing and products missing on 21 that was reported refunded to me. when i reported the box damage a complaint was taken and i was advised i would not be billed,however they never adjusted the account they billed

Business Response:

To Whom It May Concern,

 

We attempted to contact the complainant by phone but were unable to do so. We sent an email providing our contact information and a break down of the credits and charges on her account. Her account balance is correct. Avon considers this matter closed.

 

Avon Products, Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

2nd compaint (first complain #*******) i put in a order amt $242.00 however clients did not pay so i put a second order from a client that was urgent which i thought would not be a problem becausei have a $500.00 credit limit. the second order amt $217.00 which gave a account balance of $459.00 (under my credit limit) the next day they froze the account due to lack of payment of 242.00 from the prior order. on 12-**-13 they cancel the order due to payment of the first order. i paid on 12-**-13 the amt 242.00 because product were deliver on the first order. however since the second order was not deilvered frozen and cancel but yet they are still billing me for the balance of 217.00 for prducts that were cancel the account needs to be adjusted to 0 balance avon refused

the account should be adjusted to 0 because the products of value $217.00 were not delivered (frozen) and later canceled a payment for the prior campaign of 242.00 was paid on 12-**-13 theirfore $459.00 - $242.00 = 217.00 . i would like to put the order back in clients are waitng for products but i am unable because they refused to adjust the balance. they are billing for a frozen non delivered order that was canceled on 12-**-13 . they fail to adjust the balance and they refused. i was given $500.00 credit line; however every time if sell close to that amt they freeze would like also to be paid $290.00 from the prior complaint # *******. i have would like a letter stating both complaints have been resolved and stating what is my correct credit balance . a check refunding me overpayment for 175.00 being charges twice on 2 campaigns and a mis quote stating please pay $202.00 when i should have been quoted to pay 225.00 which resulted me paying an additonal 25.00 the next day and getting $40.00 penalty which bring amt due from avon to $290.00 thanks i dont want a empty email from the head boss i want a letter of resolution thanks

this is proof of the amount due before the second order entered of $217.00 that gave a final balance of $459.00

******** ******  ******* ****** ************ ************ ***

 

For Your Security:
***** ******** ****** ******* ******* ******** ************ ******* *********


Your Campaign 24 Order billed 11/**/13. Your last payment of $38.08 was received and posted to your account on 11/**/13. The total amount of this order is $230.54, bringing your current balance to $242.49.

The following is a list of items not included in this order and their expected availability.

 

Line #

Description

Qty

Availability

 

*******

Expandble Food Carrier

1

Product not available with this order. Please see invoice.

 

*******

Dual Ended Brow Tool

1

Product not available with this order. Please see invoice.



To view a copy of your invoice, please log on to ****************. We will notify you as soon as your order ships. Thanks for being an Avon Representative. Good luck in your upcoming campaigns!

PLEASE DO NOT RESPOND TO THIS EMAIL... This email box is not equipped to respond. If you wish to contact Avon, please visit **************** and click the "EMAIL US" link from the site.

Thank you,
Avon Products Inc.

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,
******** ******  

Business Response:

To Whom It May Concern,

We are working with ******** and her District Sales Manager to resolve this issue. Credit will be given once the Legal Letter is signed and received stating that the order was not received. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

1/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On September *****, 2013, I returned a variety of products from 15 orders (**************which arrived at the Avon return facility at 8:32 AM on Wednesday, September ******, 2013 (USPS tracking number *******. While my primary concern isn't the slow speed at which returns are processed, I was informed by Avon's online support staff that returns are processed through a bulk return center and it can take 6 to 8 weeks to receive credit. On November ****, 2013, 8 weeks after Avon received my returns, I sent an email inquiry through their webpage requesting the status of the returns and I provided the order numbers, tracking information, and date they received the items back. After the initial response from Avon requesting a bit more information, I was told that returns could no longer be processed on this account. I was initially notified of this decision on Friday, September ****, 2013- 2 full days AFTER Avon was in possession of the items I sent back- so I replied with that information and requested the items be credited. I continued to receive similar email responses when I inquired until today, December ****, 2013, when I received a response saying the following: "Dear ****, After being in contact with our Returns Department, we are unable to locate anymore orders returned. The refunds for $317.97 and 105.99 credited on 11/***/13 were for the only merchandise we are able to locate. As Avon can no longer accept returns on this account, we recommend you contact your credit card company in regards to this. I apologize for any inconvenience, this may have caused. Sincerely, ***** AVON.com Customer Service" I have several problems with this- I have the USPS tracking record stating the items were delivered September ***, 2013, prior to any decision being relayed to me about no further returns being processed on my account. Therefore, I have no reason to believe they truly do not have those items that they have not issued me credits for. Not only that, they actually processed 2 other returns AFTER I contacted them about these items; that was resolved November ****, 2013 so you can see the issue of crediting returns is a weak point on their part. Furthermore, taking 6 to 8 weeks to process returns means that consumers do not easily have the ability to dispute charges with their credit card company. I plan on attempting to open disputes, but this is an extremely unreasonable time frame that puts the consumer at an extreme disadvantage- I feel I am at their mercy as to whether they will credit me for items they possess. In addition, the Avon return policy listed on Avon.com simply states the following: "Returns If you're not happy, we're not! For items shipped directly to you, please follow the simple directions on the back of your packing slip. If you no longer have the packing slip, please email us or call us at ************ ******." The back of their packing slip states the following: "OUR GUARANTEE: If you're not happy, we're not. We'll give you a full merchandise refund with your return. It's that simple. MERCHANDISE RETURN Instructions for Returns: 1. It may not be necessary to return the product/s. Please email us at ***************** describing why you would like to return the item for credit. Be sure to include the Order Number on the front of the packing slip. 2. If we request the product back, please complete Section A for a refund. 3. Return Merchandise in the original container with this packing slip. 4. Please use the pre-addressed shipping label on the front of this form. 5. Upon receipt of your returned merchandise, your refund amount will be credited to the credit card you used to make the purchase. (Please note: we cannot apply a credit to another credit card). Please allow for up to two billing cycles for your credit amount to appear on your monthly statement." As I have maintained a record of the email correspondence, I would be happy to provide you with any information needed regarding this dispute.

Desired Settlement: I simply want a refund to my original credit card form of payment for the returned items that have been in Avon's possession since September *****, 2013.

Business Response:

To Whom It May Concern,

We have applied the credit requested. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

1/10/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: i was an avon representative and back in August of 2013 i had a payment due to me of approx 67 dollars. i never received the direct deposit and was informed that they would mail check after calling until October, i never got Avon claims check was mailed yet i never got. Then, they claimed they over paid me ( on a check i never got) so they closed my Avon acct for a 3 dollar difference) i was then told by countless supervisors that a stop payment was issued. This was October. It has been three months. My last phone call today. 1/**/14, I was again told "we are working on it" It has been 5 months, with no resolution. My avon acct has been closed by Avon since they had me as an over payment. They stated closed due to non activity however, I was not going to continue working when i wasnt being reimbursed

Desired Settlement: Payment sent to me ASAP

Business Response: To Whom It May Concern

 

We advised the complainant that we needed to run a trace on the first check that we issued to verify that it was not cashed.  The trace was completed and a stop payment was issued on the first check.  A new check was requested on Tuesday, 12/**/13.  We also requested that the check be expedited; however, we couldn't guarantee it.  The complainant will receive the check in 2-3 weeks. Avon considers this matter closed.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ***************, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
**************


 

1/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am an Avon representative. I often process returns for my customers. Almost every time I send Avon a return, they send me an e-mail stating the return has been closed with shortages. This means they are claiming 1 or more items are missing in the return and they have not given credit for the item. It usually is only 1 item, but it happens all of the time and the item was indeed sent back. When I contact them, they claim that I have to wait 2 weeks, because that is how long it takes to process a return. If that is true, why are they e-mailing me it has been closed with shortages? I have to wait 2 weeks and than contact them again. Sometimes they give the credit, other times I have to contact them a third time and than they issue credit, when I state I will contact the better business bureau. Someone in there returns department is not scanning products correctly and not giving proper credit. I complain over and over and nothing is done. The last return I sent back, it happened again. I did not receive credit for a $3.15 item. I have contacted them twice to no avail and now they will not allow me to process any returns until they say I return the item, which I already did and they have. I am tired of going through this all of the time. Product_Or_Service: Ideal Flawless Concealer Order_Number: **************

Desired Settlement: DesiredSettlementID: Refund I want the credit for the item I returned and for the item to be removed from the items not returned list, so I can process future returns. They claim my customers can return items, but have made it impossible to do so.

Business Response:

To Whom It May Concern,

Credit has been applied to the Complaintant's account and we have notified her of the actions taken. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

1/2/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was asked to become an Avon sales representative, that my commission will be 40% of my sale. After I placed an order, the amount owed was equivalent to 40% within an hour of payment being removed from my bank account, the amount changed. I cancelled the order and requested my money back. I contacted Avon who informed me that the order did not go through and they will return my money once they received the packages, There was no packages sent to me since the order did not go through. Avon STOLE my money from my bank account and have been giving me the running around for a month now. The online account has been closed since end of October, Avon claims that I was in my account on November ****. How can I enter an account that has been closed since October ending. Everytime I call I have been given a later date. If the order did not go through, by law I should have my money back with 7 business days.

Desired Settlement: I WANT my money back and any interest gained on it in the last mount.

Business Response:

To Whom It May Concern,

We spoke with the complainant to advise that the refund amount of $203.43 can take up to 30 days from the last transaction on the account to be issued. All information has been forwarded to our credit department to see if we can speed along the refund check for the Representative. Avon considers this matter closed.

Avon Products, Inc,

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

On December *** at 7:55pm on a Sunday evening I was contacted by an Avon Representative who was insisting in reactivating my account. I explained to her that I am currently nursing my daughter and Avon has not return my money after almost two months. Prior to that I contacted Avon two days after I received a call that my check would be mailed out. They explained to me it would take an additional two weeks from December **** that I enter my account. My account has been closed since October, and no activity since. AVON PRODUCT INC has STOLEN my money and have continued to stall to return my money. This is a criminal act, this matter has NOT been closed or resolved. I have forwarded my complaints to several government agencies for this is a serious matter.

I want Avon Product Inc to stop contacting and harrassing me to avoid paying me my hard earn money.

In order for the BBB to appropriately process your response, you MUST answer the question above

Sincerely,
**** ****  

Business Response:

To Whom It May Concern,

The check in the amount of $203.43 has been issued and should be received no later than December **, 2013. Please contact us if not received by said date.

Thank you,

Avon Products, Inc.

1/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: AVON Inc allowed someone to create a fraudulent account with my name and social security number (I.E. steal my identity). Problem Date: 12/**/2013 AVON Inc. is supposed to conduct extensive background checks before allowing someone to become a representative. In this case, and probably many others, they didn't. They allowed someone to create a fraudulent account with my name and Social Security number, order products, and when the person didn't pay the bills, AVON Inc. not only reported me to collections, thus potentially harming my credit, their representatives were rude and unwilling to help me try to resolve this issue. I've tried calling them several times and have spoken to a countless number of representatives, and have been given the run around.

Desired Settlement: Firstly, i want this fraudulent account closed. Secondly, i want their business practices to be investigated and/or changed because there is clearly disorganization and unethical behavior at every level of this company. I want them to conduct proper and thorough background screenings on potential representatives to prevent this from happening to anyone else.

Business Response:

To Whom It May Concern,

We have reached out to the Complaintant and provided instructions on how to resolve the matter. We suggest that she file a police report and fax it to our credit department. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

12/18/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Order products from Avon had to pay for the order completely upfront the shipment was delivered by UPS to the wrong address we have the tracking slip to prove it. I called Avon to have them reship the order I was told they would but it would take 5 days they had to research I did not see why it would take that long when they could see per the tracking it did not come to my address.it was told to me that was Avon policy. and still they have not sent my product. I have spoke to four different people including a ********** who told me they had reshipped it,I finally spoke to someone there that said they had not shipped my order it was canceled Avon refused to reshipped or reorder my product even though the order was paid for and they have the tracking proving that it was not sent to my address I have lost customer because of this and I related this information to them and they did not care today I still do not have any product, credit or refund. this was my campaign 24 order we or now ready for campaign 26 to go out.

Desired Settlement: I would like to order the product for the remaining customer for the price it was when I originally ordered it.

Business Response:

To Whom It May Concern,

We applied credit to the account for the missing order. We spoke with the complainant to apologize for the delay and advise of the credit that had been issued. Avon considers this matter closed.

Avon Products, Inc.

12/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I worked as a representative for avon, and avon told me that I would be paid 40-50% of what I sold. Avon never honor there agreement to the payment. I worked for avon for almost a year. When I first started working for avon, the representative told me that I would be paid 40-50% of what I sell. So the first time I sold about 130.00 worth of avon products and was paid about 20% of what I sold. So I call avon and asked them where is the 40% to 50% that they advertised I would be paid. The representative told me that I was late getting my order in and to get the orders in on time and I would be paid the 40-50%. So I started making sure I get my orders in on time and I was still only paid 20-35% for what I sold. I kept explaining to avon that I am a representative and was promise to be paid 40-50% of what I sell. Then the told me that I must sell over $300 to get the 40-50%. I sold over $300 and they still didn't paid me what I was promise. So I stopped working for avon and now they are harassing me stating I owe them money when they never paid me the money I was promised to make. Plus they keep changing the total I owe them and have my account in collection. I just want to be paid what I was promised for the start. So in reality the owe me money that I worked for.

Desired Settlement: I would like for avon to pay me the money which is 40-50% of what I sold like they promised in the contact.

Business Response:

To Whom It May Concern,

 

We spoke with the commplainant in an attempt to clarify the earnings structure, and how earnings are obtained by an independant sales Representative. She stated she did not wish to hear any explaination just wanted to be paid. We sent the explanation via e-mail. Avon considers this matter closed.

Avon Products,Inc.

12/17/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: order campaign 24 order it was completely paid for it was delivered by *** to the wrong address per the tracking information it was delivered to another city I called Avon to have them reship my order I was told it would take 5 days for them to reship because it was their policy they needed to research I did not understand since they have the tracking slip that proves it was not sent to the address that it was suppose to go to. I still never received my order I called Avon I spoke to three people one being supervisor who told me my order had been send out I never received it I called Avon again to find out the order was never reshipped out they canceled the order I was told they could not reship the order and would not reorder the order unless I pay for the order again until they research the issue this is their policy I told them I have lost customer to no fault of my own they can see the order did not go where it was suppose to, the order is completely paid for and I have no product, no credit and no refund and Avon is not willing to help me

Desired Settlement: I need I refund for the products where the customers canceled their order because they went to someone else and I would like to be able to get the product at the same price for the remaining customers. I believe Avon owe me that since this was not my error

Business Response:

To Whom It May Concern,

We applied credit to the account for the missing order. We spoke with the complainant to apologize for the delay and advise of the credit that had been issued. Avon considers this matter closed.

Avon Products, Inc.

12/13/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My complaint is that I'm a customer and sales representative of AVON for over two years now. I have been having problems with the company as both a customer and independent sales rep lately. I'm generally concern about the fact that they have put my online orders on hold without reason. I placed and submitted my orders last Friday November **** hoping to get my products on Tuesday because shipment is usually sent out on Mondays. A few days goes by and I noticed that I didn't receive my package. I noticed that today November ****. I called AVON and asked them why my products were on hold and they informed me to called my District manager that everything could be resolve that way. I made a call to the manager, but she didn't answer. I would like to get the items I placed with the company and want to know why lately they've been putting my items on hold without notifying me.

Desired Settlement: I want Avon to give me a reason as to why my products are on hold and to deliver them promptly.

Business Response:

We spoke with the complainant to advise that her order was on hold due to excessive credits processed on her account. THis type of hold requires approval from the District Sales Manager for release, by the time this complaint was received the order had already been released.  Avon considers this matter closed.

Avon Products, Inc.

12/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am writing to dispute an order in the amount of 46.00. I was credited on oct *, 2013 for items that I did not recieve in my shipment as per this e-mail. I have received your message about a number of concerns. My name is ***** **, and I'm ready to address each of the issues you mentioned in your message. To ensure that all of your issues are covered, I've listed them below. They are: - To process the credit for the missing items - You are unable to process the new returns I see that you have processed credit for the earrings and the top 07/**/13 in the amount of $31.31. Further, since you are on no code 30, it can be upsetting for you to know that you won't be able to receive the credit for the missing items. However, you have processed the credit for them using different reason codes. Therefore, I've charged your account $31.31 for the missing items which were credited in error. Your new balance is $31.00. For your reference, please know that if an item is listed as a free replacement or has already been assigned to a Return Merchandise Authorization (RMA) number, it can only be changed by contacting Avon Customer Care. Otherwise, you may rebill yourself for previously credited items that you have now sold by completing the following steps after accessing Online Returns: - Click 'Rebill for **ld Items' - Click the '**lect' check box before the item you need to rebill - Enter the quantity of the item you are rebilling - **lect a 'Reason for Rebilling' - Click the '**bmit to Avon for rebill now' button - Click 'Print' if you would like a copy of the charges for your records Additionally, you may process new returns after 24 hours. Thank you for being a valued Representative. It has been my pleasure to help you. I look forward to assisting you in the future. **ncerely, ***** ** Avon Email Customer Care Please Note: To send us further correspondence or reply to emails that we have sent you, please visit www.yourAVON.com. This will ensure that we receive all the information we need to answer your questions quickly and accurately. Original Message Follows: ------------------------ This e-mail is from: ****** Weeks District#: **** Representative ID#: ******** Market Code: Newark Home Phone: ###-###-#### Business Phone: ###-###-#### Enrollment **atus: Enrolled Representative/E-Rep ....................................... ............ campaign of order = 17 order type = **ip Immediately product number 1 = ****** description 1 = earring blue qty 1 = 1 billing type 1 = billed replace or credit 1 = credit customer price 1 = 14.99 earnings percent 1 = 0 product number 2 = 448261 description 2 = sholder top 1x qty 2 = 1 billing type 2 = billed replace or credit 2 = credit customer price 2 = 14.99 earnings percent 2 = 0 comments = I current have a block from making future returns because of these products listed above. I do not have these items and they were never shipped in the campaign order and i do not want these items to be shipped to me because I never received them to begin with. I am asking you at this time to please give me a courtesy credit for these items listed above. I value my position at avon as a representative and would like a speedy response to my claim so that I can process future returns. thanks. Browser and O**details ------------------------------ os : Windows osVersion : Windows Vista browserName : Firefox browserFullVersion : 24.0 ------------------------------ Recently, I received a bill for 46.00. I contacted avon and spoke to two representatives, **** and *** *****. I was told that they re-billed these items and charged me a late fee of five dollars each. They said that they cannot do anything about reversing my account and to avoid it going into collections and damaging my credit, I paid the 46.00 in full.

Desired Settlement: I want a full refund for the amount of 46.00 since I have proof from this email that the merchant that they agreed to cover the 31.00, thus I should not been rebilled nor charged any late fees.

Business Response:

We spoke with the complainant to advise that the credit for the missing items has been applied to her account. We have also advised the complainant that the Past Due **rvice fees have been reversed. A total credit of $46.31 has been applied to the account. Avon considers this matter closed.

Avon products, Inc.

12/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Avon sells products in WI where I purchased a Fragrance Favorites Sampler For Her (Sampler). They sell by Campaigns and my order was in Campaign 8. Campaigns cover a period of time. I paid $23.00 for the Sampler wherein Avon promised a FREE 1.7 fl. oz/50 ml Eau de Parfum/Eau de Toilette Spray. There are 8 perfumes to chose from. I received my order receipt dated 4-*-2013. I ordered my perfume (Viva by Fergie) 9-**-2013 from my local Avon representative. She replied stating that in order to get the free perfume I would have had to place the order between Campaign 10 and 13. I looked at my receipt, the box my Sampler came in and the booklet that came in my Sampler. In no place on the receipt, box or booklet did or does it state I had to order the perfume between Campaign 10-13. My representative stated there was wording in the Campaign 8 brochure stating the order had to be placed during Campaign 10-13. I no longer have the Avon book I looked at to place my order, it is recycled once I place the order. As a customer of Avon for decades, I have never seen a limit on the time in which we can order a product they state is free, therefore, it never occurred to me to look for such a statement. I feel very misled by Avon in this situation. I contacted my local representative as stated. I called Avon on 9-**-2013 at 800-367-2866 and they said I have no recourse. Below is the reply my representative received. In addition, no refund has been offered to me of the $23.00 (plus tax at 5.5%) that I paid. The email reply from AVON below states there is a coupon for the free product. This coupon DOES NOT state that I had to order between Campaign 10-13. It can be disappointing when your expectations about redeeming the > customer's coupon for the free sampler set is not met. > > kindly be advised that with each Fragrance Sampler Set from the > Campaign 08, Campaign 09 and / or Campaign 10 Brochure, Customers received > a coupon (attached to product carton) good for a free full size Fragrance > during Campaign 10?-13?13 only. Since the offer can not be backordered, it > can be disappointing for you to know that we unable to process a > replacement for the free spray.

Desired Settlement: I simply want the perfume that I ordered: VIVA BY FERGIE - Eau de Parfum. I do also think that there should be very visible notice on the AVON Fragrance Favorites Sampler box AND on the coupon for the free parfum if there was a restriction on when it can be ordered. These restrictions are not common or frequent on Avon products so it needs to be highly visible when there is one. I feel completely misled by the company. I certainly would have complied with the restriction had it been visible.

Business Response:

To Whom It May Concern,

We ordered the perfume to be shipped directly to the Complainant's home. Her concern about the offer was shared with our marketing department. We left a voicemail and followed up with an email to advise the perfume will arrive within a week. Avon considers this matter closed.

 

Avon Products, inc.

 

 

Business Response:

To Whom It May Concern,

We ordered the perfume to be shipped directly to the Complainant's home. Her concern about the offer was shared with our marketing department. We left a voicemail and followed up with an email to advise the perfume will arrive within a week. Avon considers this matter closed.

 

Avon Products, inc.

 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved. AVON replied in less than 24 hours, was very professional and I am happy with the outcome.  I am also thankful it went onto the marketing department. 

 
Thanks for helping. 

Sincerely,

**** ******


 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved. AVON replied in less than 24 hours, was very professional and I am happy with the outcome.  I am also thankful it went onto the marketing department. 

 
Thanks for helping. 

Sincerely,

**** ******



 

11/29/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have contract Avon service for over two months, trying to get the full return of my moneys..of $159.00 not only me but the representive that has help me with the process of my full return of a order they recieved back on 09/**/2013 order number is ****************** tracking number from UPS...my service help was ******* ********..###-###-####..Why I feel like this discrimnation because they would not have done this to any of there ***** or ******* rep like this..

Desired Settlement: I think Avon is at fault because they dont check behind how their custom service handle their reps...and they see their problems want do anything but tell me they are checking now it going on two months that is more than not checking...that call we dont give a ***.

Business Response:

To Whom It May Concern,

The complainant was charged $117.91 for a Campaign 18 order that was shipped to the wrong address. We credited her account for this amount. The credit generated a credit balance of $95.30. We have requested a check with this amount. I discussed this with the complainant and told her that it should arrive in 2-3 weeks. She said that she was satisfied with the outcome. Avon considers this matter closed.

Avon Products, Inc.

11/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was an AVON representative in 2009. I ordered sterling silver jewelry that should not have changed color but it has. I returned the merchandise on 10/**/2013 as told to do so by a representative. The package was received in ********** Ohio as per my tracking receipt on 10/**/2013. On 10/**/2013 I called and was transferred several times because no one could pull up my old account number and no one could verify the package was received. I finally got to a supervisor **** who advised she would send an email out and have my account updated as it showed a balance which I had already paid to LTD collection and verified that it was paid by phone with a rep named ******. **** indicated once this was settled I would receive a call back and should expect a refund. I called again on 10/**/2013 and again was transferred around because no on could verify where the package was and could not find my account numbers of when I was a representative. Now it has been almost 4 years so of corse I have no order or receipts numbers but the jewelry came from AVON they still have the rings and charms in their sterling silver collection. I have bought other items that did not change color but for some reason some of them did and they are suppose to refund me because sterling silver should not turn black. Now on 10/**/2013 I also spoke with a supervisor named ****** somewhere in Central America no surprise that she also has not followed up with me. It has been over a month 2 phone conversations with 2 supervisors later and I have yet to hear a resolution. I have 2 other items to return and I don't want to until I know that I will be refunded. I still purchase AVON and I have never had an issue until now. I am not happy with the service I am provided. NOW AVONS Guarantee is if your not satisfied you can exchange or return an item and get your money back. Well it does not seem they are honoring that statement. My name is ********* ****** the address when I made the purchase was *** ****** ****** *** ***** ****** ** *****. I now live in Pennsylvania. This info was also given to the supervisors. My old account #'s are ********* and *********. LTD financial services to whom the money was paid for the amount owed to AVON is AV2 ********* and their telephone # is ###-###-####. I do not owe them money this was paid in 2010.

Desired Settlement: In my letter to AVON along with the merchandise returned I advise I would accept credit or an exchange replacement for the same items. Well now since I have had to go this far and endure such aggravation I want a full refund and the information for a person to send the other items to directly so I do not have to go through this again. My last order with AVON was Campaign 23. I am no longer a customer.

Business Response:

To Whom It May Concern,

 

We have informed the complainant that a refund check for $170.75 was requested on 11/**/2013. It should arrive in 2-3 weeks. Avon considers this matter closed.

 

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
********* ******  

11/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been selling Avon products off and on for about 20 years and this last time almost a year, but I lost money instead of making money because of all of the extra fees they charged me for shipping and other things.I feel as if they have cheated me of my money instead of helping me make money.I need for them to give some of my money back.Thanks, ***** ***** Product_Or_Service: Working for Avon Account_Number: ********

Desired Settlement: DesiredSettlementID: Refund I need Avon to at least give me $15 that I feel I was charged extra for nothing.And I don't like their customer service with dealing with this.I have lost money and really I think they need to give me more money for my time and effort that I put into working for them and where I lost money instead of making money.Thanks, ***** *****

Business Response:

To Whom It May Concern,

 

We advised the complainant that the fees in question have been credited to her account. Avon considers this matter closed.

 

Avon Products, Inc

Business Response:

TO Whom It May Concern,

 We have left three messages on the complainant's voice mail and sent her two emails. Regrettably, we have not been able to speak with her to discuss her specific concerns about her balance. We were not able to locate a billing error or an invalid fee. To resolve the complainant's concern, we wrote off her remaining balance of $14.19. We have left this information on the complainant's voicemail and sent her an email. Avon considers this matter closed.

 

Avon Products, Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
***** *** *****
 

11/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When I signed up for Avon, I was told by the representative that I would be refunded $10 because of a special promotion she was doing. Well, she didn't. She later told me she was waiting for me to place an order, but I placed 2 different orders and never received my $10. Additionally, the company sent me a threatening letter saying it was a second notice to pay my balance. Well, I never received a first notice;otherwise, I would have paid it then. They are very rude to their representatives and customers, not to mention they lie by promising refunds to people to entice them to sign up. I have asked questions concerning various issues, only to receive no response. My main complaint is not receiving my money and being treated like garbage in their letter. Just for the record, I went online and paid my balance when I received the notice(they claim was the *** but it was the only one I received).

Desired Settlement: DesiredSettlementID: Refund I would like my $10 refunded because even if they gave me an apology it would be fake. Any help you could give would be greatly appreciated. Thank you.

Business Response:

To Whom It May Concern,

We advised the complainant that the $10.00 refund, which was promised to her by another Representative, was sent quite a while ago.  At this time, the Representative who sent the check is looking into the situation and will issue another check.   We advised the complainant to allow 1 week for a new check to be received.  Complainant knows who to contact if there are any further issues.  Avon considers this matter closed.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
***** * ****  

11/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I started as an Avon representative to make money. But since I started they have charged me to even try to start, made me order products I didn't want and billed me for them, and charged me three times for not putting in orders for campaigns for the company simply because I had no one who wanted to order anything.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like these fees for not putting in orders due to not having a means what so ever to charge anyone for these fees to be removed.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** **** ******



 Please see attached.

11/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up to sell Avon Products, and then, because of my schedule, can no longer sell. I have a credit on my account and they won't refund. I placed 2 orders: ********** ($155.94) and ********** ($73.49). I did a return ********* for $50.47. However, they have only refunded $35.98 of that amount. Currently, my balance on the account is $-127.03 (They owe me this amount plus the credit that is not yet appearing on my account in the amount of $14.49. I have informed several people including my upline that I do not wish to sell Avon any longer due to my hectic schedule. I can provide emails stating that they will not refund my money. They want me to use it on a future order. I also have a policies and procedures that states I can cancel my direct sale membership at any time and for any reason without penalty. I wish to dissolve my relationship with Avon and I need for them to refund the amount of money they owe to me.

Desired Settlement: I am seeking that they give me the amount of money that I overpaid them. I would like to get the entire balance, however, if they would give me the amount I overpaid then I will use the balance from the returns toward additional product.

Business Response:

To Whom It May Concern,

 

We spoke to the complainant to advise her Avon account has been closed and she will be receiving a refund check for her credit balance. Avon considers this matter resolved.

 

Avon Products, Inc.

11/15/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I order products from Avon which came with free delivery. What they did not disclose is that the delivery did not mean directly to me. So they had my package delivered via *** to the local post office and as of this date I have not received the package even though *** has confirmed that it was dropped off last Thursday to the Local Post office. After tracking the package via *** and with much disappointment finding out my free delivery did not come directly to me I once again tracked the package local post office which said give it to extra days for delivery which should have been received last week on Friday, however, my office mail room manager said the package was not there using the tracking information I submitted to him via email for their records. I have been talking with no avail to AVON even calling the main office to complain because after requesting that AVON at least track my package to see if it was either lost or stolen they refused saying that could not do anything until after end of day today even though all information provided concludes that the package has either been lost by the local post office or take perhaps. I have requested a reversal of my money indicating that I no longer want to wait for the package to arrive or for them to track it and I have been refused by their **** number ( spoke with an ****** in **** who refused to give me a work ID #) and the Corporate company which I called directly myself who claims she can not give me my money and I have to go along with the process. I would like my money refunded and they should include some type of gift for all the aggravation they have cause for not following through with a customer request to give them back what belongs to them which is my money especially since I have verified this package is gone in the wind so to speak. MY rep was diligent to also make the request and was told the same and she did agree it did not make since AVONs confirmation and tracking emails indicated that the package is probably lost or stolen. I am appalled that no mention of AVON's free delivery does not say that it will not be delivered DIRECTLY TO THE PURCHASER...who pays for your purchase to be delivered to the local post office ...go figure they did not buy from them I did...at least inform customers that the free delivery will not be delivered directly to you which gives you the option to either pay for the delivery your self....or not buy...or use the REP to receive your items...****** ******t

Desired Settlement: I would like my money refunded and they should include some type of gift for all the aggravation they have cause for not following through with a customer request to give them back what belongs to them which is my money as well as an apology of some sort...I think this is shameful that I can spend my money with this company and they can give free delivery to the Local Post Office instead of the customer. I have spent numerous hours trying to find out what happened to my package and money for long distance call to their main office without results only the same rhetoric answer which is very disappointing to me. ****** *******

Business Response:

To Whom It May Concern,

 

We spoke with the complainant to advise that due to her ******** order being lost in transit, a refund of $35.04 was processed to her **** card on 11/**/13.  As a courtesy, a special order was processed and we are sending the complainant, free of charge, the mascara and lipstick she originally ordered. She can expect delivery within 2-3 weeks.  Avon considers this matter closed.

Avon Products,Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
****** *******


 

11/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i am currently a rep for Avon; i have been a rep for over a year now and i am just fed up with this company. What gets me is that i really want to quit b/c i am tired of the red tape that a rep has to deal with but i have a good clientale and i don't want to put them in a bind of finding another rep.First thing that i have is that to be able to sell Avon i had to pay a fee to join; which i was like okay it is to get a starter kit and all. Well the starter kit included one avon order book, the current campaign book and a bunch of useless papers to track things on and all. Each Campaign that i place an order you have a time frame to be able to place that order into for; for instance all orders for the current campaign had to be placed by Noon today; this is fine with me however I have a fulltime job and sometimes i am still getting in orders on the last day to place them which if i place an order for any amt after Noon of the day it is due i am charged a 10.00 processing fee and shippping/handling charges more than normal. on top of this whenever i place an order for every new campaign of course you have to get new books to give to your clinetele. We are charged a $6.89 fee for these books. these books are used as our Sales tools; on top of that for any sale tools that i buy such as receipt books, bags or anything else to help sell their merchandise i am charged for it.the other complaint i have is that i have a $600.00 credit limit; every campaign that i order i always pay off my balance before the next campaign. This time i did not b/c when i placed the last order a $100.00 worth of merchandise that was back ordered from several campaigns before was sent with this order. Anyways i have a blance of $130.00 which still leaves me a credit of 370.00 well not they are telling me that in order to place my new order i have to pay thisa amt in full. Until i do my order is on hold and i can't cancel it ormake changes or anything. When you call Customer Service each person tells you something dif

Desired Settlement: DesiredSettlementID: Other (requires explanation) All i would like to know is what are my rights as a Rep for this company. Also how can a company charge you for sales tools and order fees when y ou are selling their merchandise. Grant you we do get a small amt off of some of the items but not all items but this small amt still does not cover the extra costs that we as Reps are charged.I hope someone can respond and help me with this to let me know what i should do.Thanks****** *******

Business Response:

To Whom It May Concern,

We spoke with the complainant to assist her in understanding the selling program. We explained that the cost of business tools is the responsibility of the Representative and can be used as a tax deduction. We further assisted by applying credit for business toold ordered in error. Avon considers this matter closed.

 

Avon Products, Inc

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
****** ****** *******



 

11/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have not gotten credit for the following items: 2) Passion Prefer Prvw- 468-304, and Super Bucket Bag Prp l384-195 Byzantine Goddess Pcd 020-335 earrings, for Campaign 21.I returned these items October ** and they all were placed in the same box. AVON will not credit my account for these items causing me embarrassment with my customers. I have lost orders because of this issue.

Desired Settlement: I want AVON to restore my account to its current good standing. Thank you.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved. I apologize for the inconvenience. 
Sincerely,
**** ******



 

11/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Avon sent me packages I did not order twice (which is why I cancelled my account) and tried to bill me for both orders. I did not order them, I was buying two brochures at a time from my "upline" (the person who signed me up). The first time I called and I explained the situation and that I had not ordered anything, and it was taken care of immediately. They successfully credited my account. The second time I was sent a shipment I did not order I was extremely frustrated. So when I called I also cancelled my account. The person I spoke to that day said he had everything taken care. Then I got a notice in the mail saying that I had a past due amount of almost $20. I was very upset, and again called to tell them that I did not place this order and was not going to pay it. Once again I was told that it would be taken care of. A few days ago I received a notice in the mail threatening me that if I did not pay then it was going to go to collections. So once again I got on the phone and was told that she couldn't do anything about it, but would send an email to the correct department to get it taken care of. At this point I am extremely frustrated. It would probably be easier to pay the small amount, but on principle alone I will not. I did NOT place this order, so I WILL NOT pay for it. They are going to threaten me and my credit score with a collection agency for an order I never placed! All I want is to be credited the amount and for this whole nightmare to be done and over with.

Desired Settlement: I want my cancelled account to be credited the amount it says I owe and to never hear from this company again.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
****** *******


 

10/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was a representative of Avon account # ********. Cancelled account but had a credit of $129.67 for order that I cancelled. This was 08/**/2013 in the amount of $135.00 I owe Avon $4.67 from a previous order and it left a credit of $129.67. I cancelled my account with Avon on 8/**/2013 they claimed it takes 30 days to get a check back from them though they got my money with a debit card and it got it instantly. It's 9/**/13 and I called last week about the check. I was told it was processed and I should get it by Saturday. Well here it is Friday no check. I called back today at1:09pm and talked to some named ***** and he said there was no processed check and nothing was mailed. So they guy I talked to last week (I wish I had his name!) flat out lied to me. I was irate at this time. I said I want to speak to a supervisor and was put on hold and hung up on! Called back at 1:33pm and asked to speak to a supervisor right off. I eventually got a hold of ***** (Won't tell me his last name) He said he'll send out a request to process my refund/????? Why didn't they do this already! But it can take 2-4 weeks I already waited over a month! He said he filed the request at 1:52pm EST today (9/**/13) No I don't believe a word Avon says they are holding my money I never received any products and they have no right to hold money that doesn't belong to them. It's theft by a business. I have a bank statement with the money that Avon took out and the date and a printout from 8/**/13 stating that there is a $129.67 credit in my account!!! Avon also told me my last transaction was on the **** of August which is a lie my account was closed by then!

Desired Settlement: Immediate refund!

Business Response:

To Whom It May Concern,

We have spoken to the complainant to advise her refund check has been issued and will be received in 2-4 weeks. Avon considersthis matter closed.

 

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

It's not closed until I receive the check which I STILL haven't received! 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *** *******




 

10/18/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I contacted ***** ***** to become an Avon Representative. She asks that I come on board under ********* *******. After a short period of time I decided this wasn’t something I wanted to pursue. Most of the training, information, etc. through Direct Marketing refers you to get assistance through the Representative you signed up under. That works great with an Honest Rep. I have been in Direct Marketing before & that was some of the best support you could ask for. That’s why I trusted Avon. But when I thought everything was closed on my account. All of my contact information was changed & someone placed an order. Leaving my account with a balance. The Avon collections department contacted me of this balance. I reported it as fraud. The collections department refereed me back to Avon. I contacted Avon & they referred me back to collections. I tried going through internal sources also. It was also through the Internal source that I found out that fraudulent activity had already been reported on the above-mentioned representatives prior to me. So Avon was aware this was happening to other members of that team. Avon failed to protect my Identity. When access was gained on my account & all information changed? Why wasn’t something sent to me? Currently Avon has done nothing to address the issue with/for me. Avon allowed my Identity to be stolen. I take that very seriously Yet Avon won’t even address this issue. I was told that the particular district that I need, currently doesn’t have a manager & that’s why I can’t get assistance. Avon stands behind their honest Reps. They need to stand behind the dishonest as well. I have offered to sign any affidavit needed or provide whatever they ask to prove my address never changed etc. However Avon has done nothing to assist in my Identity being stolen. I think they need to screen the Reps. that carry the Avon name – anyone can sign up for $10. Contact information that was used on the account was at the Consignment store that I used to own. Account # ******** ****** ***** **** ** *** *** * **** ** ******** ** ******

Desired Settlement: Avon also needs to add more security measures to assure other Reps that their Identity is protected. I want that account balance cleared.

Business Response:

To Whom It May Concern,

The account balance in question has been cleared. This information has been provided to the complainant. In addtion we haveprovided the details of the complaint to the on-line with the suggesstion of implementing better security measures. Avon considers this issue closed.

 

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****



 

10/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchase a ring a little over a year ago from Avon. Completed a online complaint and was told I could return the issue and I would be issue a full refund of the amount paid with a receipt. I returned the item include the receipt, item and a email from AVON.The item was in a envelop inside of a cushion bubble pack envelope. Avon is trying to say there received the receipt but no ring. *o they are refusing to refund me. I informed them why would I used a big cushion envelope for a receipt that would make no sense. The individual that opened this package should have looked inside. I have been communication with ***** from Avon in regards to matter.Hello April,I have received your email regarding a number of concerns. My name is ****** *., and I'm happy to assist you with each one of them. To ensure that all your concerns are covered, I have listed them below:- Whether there is a warranty for the product - Complaint that the band of the ring started fadingWe're very interested in your feedback on the quality and performance of our products. That's because your satisfaction is our primary concern. *ince you're not pleased with the Heart *haped Diamond Cluster Ring, please feel free to return it to your Representative or back to the point of purchase. If that isn't convenient, we invite you to return it to us directly. Just send it, along with your receipt (if applicable) to:Avon Products, Inc. Attention: ******** ******* *** ******** ***** *********** ** *****We always ask for a receipt because our prices tend to fluctuate. With it, we can issue a refund for the exact amount you paid. If you don't have a receipt, we can only offer a refund at the most recent sales price.Please keep in mind, it will take between six and eight weeks to process your request.If you're interested in exchanging the item, please do this through your local Representative. Unfortunately, the Customer Returns Department is not equipped to handle exchanges. If you need a Representative, just call ***** *** ****.Also, please know we've let the Marketing team know about your complaint that the band of the Heart *haped Diamond Cluster Ring is started fading. They're always very eager for feedback from Representatives and Customers. Be assured they'll keep your comments in mind when making future decisions.I hope I've helped you. Please keep an eye on our website. We're always trying to improve it for you.*incerely,****** *.Avon Information CenterOriginal Message Follows:------------------------Customer Name : ***** ******I purchased to about a year ago for $100 gold heart diamond cluster. Is there a warranty on this because the band is starting to fade

Desired Settlement: I dont want a replace I will like my money back because that what was orginally decided.

Business Response:

To Whom It May Concern,

We have processed a check for the ring in the amount of $107.74, the check will arrive in 2-3 weeks. This information has been provided to the complainant. Avon considers this matter closed.

 

Avon Products, inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

*incerely,

***** ******


 

10/17/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My Avon # ********, I have only been selling Avon for a few months and i found the site difficult to use and when i called the office the personal where hard to understand. i ordered a DDD bra for a client at $27.99 plus tax and shipping. It took 3-4 wk to receive then it was the wrong item, they sent a DD black. When i was trying to get return info Avon made it hard as can be. I couldn't comply with the return demands no printer etc. I returned the bra and watch that had broken after 2days. I have the copy, its been 2 months they still say they don't have. until Monday 9/** I spoke to ***** and a mgr who placed the order gave me a number ********* as receipt. told me would be delivered by wed 10/*/13. No delivery when I called they said again they haven't received the item and I would have to pay. I paid with my discover card before not again.

Desired Settlement: I would like the bra for my customer #********* or give her money back.

Business Response:

To Whom It May Concern,

 

We spoke with the complainant to advise credit had already been issued for the incorrect product sent. We also advised we will be sending the correct product at no charge as an apology. Avon considers this matter closed.

 

Avon Products, Inc.

Business Response:

To Whom It May Concern,

We spoke the complainant on 10/* to advise that her account had been credited in the amount of $25.05 for the product in question. She was also advised that we were sending her a replacedment item free of charge as an apology. This item was shipped on 10/* and will be received within 10 mailing days. In addition we sent the complainant an itemized statement to show the cradit on the acount. Avon considers this mattre closed.

 

Avon Products, Inc.

 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ****



 

9/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Outright fraud. Created an account in my name without my consent or knowledge, then sent and charged me for products and advertising materials. At 3:44 pm on July ** 2013 I received multiple boxes from UPS that came from Avon Inc. I immediately asked the delivery person why he was delivering this to me and he said it was because it was addressed to me. I told him that I had no idea why I would be getting anything from Avon and I asked him to take it back. He then told me to deal with it through Avon and left. I immediately called Avon (at 3:53 pm) and asked them why they sent me these boxes. They asked me if my social security # was a number that the read off to me and I told them that it was not, they then asked me if my phone number was another number that they read off to me and it was not my telephone number either. They then said that they had made a mistake and would send me a UPS tracking label to return the shipment. Once the material was shipped back they said that they would zero the account and remove it from their system. The problem is that they never sent a UPS tracking label, so I called them back again and they said the same thing but still never sent a UPS tracking label. I called a third time and received the same run around with no results. On September **** 2013 I received a bill from a credit collection company saying that I owed Avon for the shipment that they "mistakenly" sent to me. After working diligently to correct their "mistake" and making three attempts to get them to send me a UPS tracking label, I am at wits end in dealing with this company. First thing Monday morning I am contacting the NM attorney general and reporting Avon Inc. for fraud/extortion and will look into retaining counsel for recuperating damages incurred during this ordeal. My home is not a warehouse to store Avon products and I have (or at least had) impeccable credit. If my credit is affected by their incompetence (or outright criminal behavior), I will be compensated. I have given them plenty of chances to correct their "mistake", but sending me to a credit collection company is an attack on me and my family and will not be tolerated! I did not ask for an account with this company and have no idea why one even exists with my name on it.

Desired Settlement: First of all I want the Avon garbage out of my home. Second, I want the false account that they put in my name erased from their system. Third, and most importantly, I want a letter sent to both myself and the credit collection agency stating that Avon made a mistake and to wipe all records of my name out the credit collection agency's system as well. I want proof that my credit score did not and will not take a dive due to Avon Inc's incompetency. I believe that Avon should voluntarily comp

Business Response:

To Whom It May Concern, 

We spoke with the complainant to advise that we have arranged a pick up from UPS for the order delivered to her in error. We advised credit for the order will be applied once the order is received from UPS. The complainant was advised she needs to flea police report for identify theft since her personal information was used to open an account without her knowledge. This account has been closed and no negative reports have been filed against the complainant with any credit bureau.

Avon Products, Inc.

9/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up to become an Avon Representative in February 2013. I was a bit hesitant because I was pretty sure I wouldn't have the time necessary to make it a profitable opportunity. I signed up anyway. I was not instructed about costs for brochures and other materials after the initial kit I received. I found this out the hard way when I ordered books (minimum of 10) on my 3rd campaign. I was a bit surprised but stuck it out for 2 more campaigns anyway (I think campaign 11 was my last one). I admit I was late with my final payment but I paid on June ** the balance which included a late fee of $5. As I stated earlier I didn't expect to have the time to put into an Avon business so here it is 3 months after my final payment was made that I am getting around to making a complaint. I am also sending a letter to Avon today. After sending my final payment I am receiving a bill which is nothing more than a fee for what I can only figure as being for inactivity. I will not accept this as my responsibility to pay as I had a zero balance with Avon and have not placed another order. I want the late fees removed from my Avon account and my credit report and my account and representative status closed out. My time is even more scarce this time of year as I am working hard on my farm to finalize our harvest and prepare for winter so I am making my complaints at the same time to the BBB and to Avon.

Desired Settlement: The $30.00 fees removed/credited to my account and my credit restored with credit bureaus as well as my representative status closed out. No further harrassment from Avon or any of its employees/representatives.

Business Response:

To Whom It May Concern,

We spoke to the complainant to advise the fees on the account have been credited and the account balance is zero. We also advised the account has been closed. Avon considers this matter resolved.

 

Avon Products, Inc.

9/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Avon is censoring negative customer reviews from their web site. This is misleading for customers who are under the impression that any buyer who chooes to be heard about their purchasing experience will be able to share their personal findings and thereby allow the potential consumer to make an informed choice. I received an inferior product from Avon and wrote a relavtively neutral and balanced review in an attempt to stay somewhat positive because I had bought a necklace from them with the understanding that the proceeds were purported going to domestic violence programs. The chain I recevied was very cheap and kinky and I said so. The pendant wasn't much better but I said nice things about its design, just to be polite in light of the alleged cause. Avon responded by saying that they rejected my review because it did not meet their guidelines. They provided a link to their guidelines. I did not violate them. My review was completely objective and was focused on the product and my individual experience using it. It provided extremely specific details about why I liked the pendant but disliked the necklace. It was not mean-spirited or spiteful. I even positively addressed why I supported the cause and liked the design of the pendant. I was in full compliance with Avon's Terms of Use in that my post did not contain any obscenities, discriminatory language, or other language not suitable for a public forum. It did not contain any advertisements, “spam” content, or references to other products, offers, or websites except to suggest that Avon could directly collect money for domestic violence at Avon.com. But I did not suggest a particular web site. My post did not contain an email address, URL, phone number, physical address or other forms of contact information. My comments were critical of the material used in the chain - but that was neither nasty nor spiteful and I was intent on including positive comments about the product as well. I did not mention any other reviews posted on the page or their authors - even though some of them agreed with me. BOTTOM LINE - This seems like a clear case of censorship. Perhaps Avon only allows a maximum of 3 negative reviews on a product, if any at all. I was in full compliance with the guidelines. I now perceive Avon's reviews to be useless as it is clear that they censor them and only allow positive reviews and limit reviews that contain negative comments - even when they are balanced with positive comments. They do not appear to be acting in good faith. And I'm now also curious about the transparency of the donation they say they are making to the domestic violence cause. --------------- 9/*/2013 8:32:45 PM Dear ****** Your recent review of Empowerment Circle of Support Necklace did not get approved as it did not meet one or more of our established guidelines. We invite you to revisit our guidelines and try submitting another review. We appreciate you taking the time to write a review about Avon products and hope to successfully post your next review soon. Sincerely, AVON Online Team

Desired Settlement: An uncensored posting of the original review absent any language that Avon may find to be distasteful, but not absent the opinion language regarding the necklace. A warning to Avon that they can not manipulate the reviews of customers if they are choosing to provide a product review forum.

Business Response:

To Whom It May Concern, 

The complainant's product review was rejected due to a violation of guidelines for reviews. In this instance this was due to the price of the product being included in the review. We spoke with the complainant to advise her of the reason for the rejection and that she could certainly resubmit the review after deleting that information. Avon considers this issue resolved. 

Avon Products, Inc. 

 

9/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used to be an Avon representative but my inbox became inundated with email after email feeling pressured to sell more and increase my client base, blah blah blah. So after just a month I followed the steps to remove myself as a representative and asked to removed from all mailing lists. It's been 9 months now and I still have not been removed from their mailing lists. I still receive emails from Avon itself and a particular district manager as well. I sent numerous emails, made numerous phone calls and even put a complaint directly to the privacy commissioners office and they are STILL contacting me. The worst part is, no one has ever contacted me to apologize for being ignored nor have they returned any of my phone calls or answered any of my emails. I even called the Avon customer service line 3 times and each time all 3 ladies refused to help me because they "didn't know what to do." They clearly are not taking this matter seriously even though they are now breaching my privacy rights. I am disgusted with the way I've been treated by Avon and I will never do business with them ever again.

Desired Settlement: I'm not sure how to answer this question as I don't know if there's anything that can be done by the BBB or not.

Business Response:

To Whom It May Concern,

We would like to confirm that **** ******* was removed from all communication lists at Avon Head Office a few months ago. In fact, our records indicate that no communications were sent from Head Office from the time her request was processed.

As a precautionary measure, we have advised our Field Specialists (help and support employees that work directly with Independent Representatives) to remove **** ******* from any correspondence lists.

It is important to note that Avon representatives run their business independently and are not Avon employees. Therefore, we cannot rule out the possibility that **** ******* was approached or sent any communications by an Independent Sales Representative.

Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Business Response:

To Whom It May Concern,

Avon has ensured the complainant's e-mail address has been removed from all records so that futher emails will not be receivedfrom the Avon corporation. The complainant also advised she has spoken directly with the independant sales Representative who was sending emails and ask to be removed from her email distribution lists as well. Avon considers this matter resolved.

 

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *******



 

9/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Hi my name is ******** ******* and this is the 2nd time avon has done this to my account where again the amount on my accpunt is change and should not be on there and I cant return a item . Here it myaccount number with ******** I want this fix and my account back to 0 thank you

Desired Settlement: Fix my account back to 0 and my returns tobe fix

Business Response:

To Whom It May Concern,

We spoke to the complainant to offer assistance with her account balance dispute. She was unable to provide any information as to why she felt the balance was incorrect. She has been advised that the balance will remain. She has also been advised after reviewing her invoices if she finds any errors Customer Service will be available to assist. Avon considers this matter closed.

Avon Products, Inc.

Business Response:

To Whom It May Concern,

We have spoken to the Complaintant in regard to her account. The balance was brought to a $0 balance and all transactions explained. Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** *******



 

9/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently placed an order on line with Avon order ref *************, order placed *** August for $25.65. The order appeared to process without issue until Avon informed by email that they had charged my credit car twice.When I was notified of this I asked Avon how this had happened and what safeguards were in place to ensure it did not happen again on what could have been a much larger order. After various email exchanges with numerous different Avon reps in which my concerns and questions were not addressed Avon are now not responding to my emails in respect of this double take of my funds. Even though it was Avon themselves that alerted me to this double dip of my credit card some of there communications refuted this and on one occasion I was asked to supply my bank card details along with the CVV which I was somewhat taken aback about. A later email requested that I fax my credit card details. One email even stated I would not get the hold taken of my credit card until the order had shipped. I have as yet not received a satisfactory response as why this double dip happened and what Avon are doing or have done to ensure this does not happen again. I have not received an explanation that satisfies my why an Avon rep could be requesting my personal detailed banking details Order_Number: *************

Desired Settlement: DesiredSettlementID: Other (requires explanation) I require and answer to my open question, an understanding of why my personal bank details were requested twice including my security number for my card and even though I did not set out looking for compensation I now would be looking for compensation for my wasted time, effort and annoyance. It is also good to know that the BBB are there watching out fopr these sorts of practices.

Business Response:

To Whom It May Concern,

We spoke to ***** ******** in regard to complaint number *******. We reached out to our Online Managers and asked for additional assistance with the resolution. Avon’s Online Manager actually called and spoke to ***** and explained what had happened and how safeguards have been put in place to ensure that it will not happen again. Also, each Specialist that handled *****’s email will receive additional training on the proper process to follow if a duplicate charge every takes place again. We have made contact with ***** and he has assured us that he is completely satisfied with the outcome.

Avon considers this matter closed.

Thank you,

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your efforts on my behalf they have been very much appreciated

Sincerely,

***** **** ********



 

8/27/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed my order BEFORE the cutoff deadline on August ***, 2013 and I was not only charged EXTRA shipping for a "late" order, but it also still has not been shipped...4 business days later! A UPS shipment label has been created, and shows in Avon's system that it has shipped, but only because the account was MARKED as shipped. UPS still has not received the package, they just have confirmation that the label has been created. Customer service at AVON, first of all, is outsourced somewhere overseas where there are lots of "*****" and "*****" (the two ******* employees that I spoke with)...neither of which had LAST NAMES! Uh, WHAT? That's what I was told at least when I asked for a full name and employee number. Basically, Avon is not doing a very good job of holding up their end of the deal and being a reliable company, although they have been around for many years. As an independent Avon Representative, I am unhappy with the service from "my" company.

Desired Settlement: I want my shipment sent overnight, with AVON covering the charges. I have customers that are very unhappy for the delay.

Business Response:

To Whom It May Concern,

The order was shipped on 8/** and delivered on 8/**. WE spoke with the complainant to confirm the order had been received. Avon considers this matter closed.

Avon Products, Inc

8/21/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Placed an order with this company in March. Never received product. Contacted company to find out delay. Was notified that I was to receive a refund for my order. Never received the refund for the order. It has been almost 5 months since the original order was placed. Customer service was poor regarding my concerns

Desired Settlement: I need for this company to finish what they promised they were going to do. I am tired of waiting around and having no one contact me. My grievances should not have been sitting around this long for action

Business Response:

To Whom It May Concern,

We have processed an order to be delivered directly to the complainant. She has been advised the order will arrive in 2-3 weeks. Avon considers this matter closed.

Avon Products, Inc.

 

8/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On May **,2013 Avon debit my Trustmark checking account twice for the amount of $103.94, a total of $207.88. I have written Avon and called regarding this matter. I was told that $103.94 would be credited back to my Trustmark account. In stead of crediting it back to my Trustmark account they have added to my Avon account. I have an order for $142.92 Avon wants me to pay $246.86. When I call to system to find out the balance I owe it is still requesting that I pay $103.94. Each time I make an Avon payment I get an approval code number, this is for Campaign 10. To resolve this matter, I want Avon to credit $103.94 back into my Trustmark account and the system to state the actual balance that I owe. It is showing on my bank statement that it was debit twice. I was told it was credit back to my debit card, but it was not. Have checked my bank.

Desired Settlement: DesiredSettlementID: Refund I want Avon to refund me my $103.94 back to my Trustmark account, or debit card, or credit my account for this amount. And the system to state the actual amount I owe. The amount I owe for Campaign 15 should be $142.92, not $246.86.

Business Response:

To Whom It May Concern,

We spoke to the complainat and advised this refund had been issued on 7/*. She stated she was aware of the refund. Avon considers this matter closed.

Avon Products, Inc.

8/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was a consultant and purchased some products. I returned what I was unable to sell and they gave me credit for part of my returns. Three items totaling around $98 dollars were not credited to my account and they told me I never ordered these items and that I would have to prove with a copy of my invoice. I no longer have a copy of my invoice. I requested that they send the product back to me since they would not give me credit. The first representative told me that they would not credit me or send me the products I returned back, but if I was an active consultant that they could help me. I asked for a supervisor and she told me that my products were no longer products they sold. However they do sell the same products they just changed the product number. Their excuse for not returning the product back to me is that all return products go into a bin and they can not retrieve them. I paid the balance, but I do not feel it is right that I had to pay since they kept the product and would not give credit.

Desired Settlement: I would like my money back for the three items I returned totaling $98.99.

Business Response:

To Whom It May Concern,

We processed credit in the amount of $99.98 on the complainant's account for the three returned items. This information has been provided to the complainant. Avon considers this matter closed.

Avon Products, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****



 


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