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Metropolitan New York, Long Island, and the Mid-Hudson Region

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Colgate-Palmolive Co. manufactures and sells a variety of toothpastes, laundry detergents, soaps, shampoos, dishwashing liquids, cleaners and other household personal and health care products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Colgate-Palmolive Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Colgate-Palmolive Co. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Colgate-Palmolive Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 26, 2000 Business started: 01/01/1806
Type of Entity


Business Management
Mr. Ian Cook, Chief Executive Officer
Contact Information
Principal: Mr. Ian Cook, Chief Executive Officer
Business Category


Additional Locations

  • 300 Park Avenue

    New York, NY 10022

  • 300 Park Avenue-10th Floor

    New York, NY 10022


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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BBB reports on known significant government actions involving business' marketplace conduct.


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Additional Phone Numbers

  • (212) 310-2000(Phone)
  • (800) 338-8388(Phone)
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Complaint Detail(s)

9/18/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: More than a year ago, we asked the company to stop putting us on the automatic shipment plan where they send us toothbrushes in 3 sizes, kids, teenagers and adults. Since then, they have continually have sent us toothbrushes periodically when we requested them not to, and this has been going on for over a year. They said the plan would be canceled and of course it has not been canceled at all. They even told us a new plan started in May 2014 that will go until April 2015 when we never requested a renewal at all. We have not given any consent to be billed over the past year, and we have told them 5 years to stop, and they still have not.

Desired Settlement: Over the past year, they have charged us about $500 of tooth brushes we did not order. I want $300 credit back, and to ask the company again to stop billing us without our permission.

Business Response:

Colgate has reviewed the complaint with our Oral Pharmaceutical group and we are coordinating a meeting to resolve the issue directly with the office.  A represenative from our organization will be contacting the office shorlty and will work towards a resolution.

Thank you for bringing this to our attention.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 Nothing has been done yet.  No one has contacted me or offered me a refund for charges that were NOT authorized.  




In order for the BBB to appropriately process your response, you MUST answer the question above.


******* *****


Business Response: The consumer has been contacted directly by our representatives and the sitaution has been resolved.

8/8/2012 Problems with Product/Service