BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Tekserve Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tekserve Corp. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David Lerner, President
COMPUTERS-SERVICE & REPAIR
Alternate Business NamesCurrent Designs Corp. Smart Machines
119 West 23rd Street
New York, NY 10011 Directions
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Additional Phone Numbers
- (212) 463-0795(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: In October ** 2015, I brought my ***** iMac (27inch) computer to Tekserve (*** * **** *** *** ***** ** *****), for service (Invoice *********). I explained to the employee, supervisor and manager, what are the symptoms and asked to being helped. They write down the symptoms and gave me a receipt including all the informations I mention them. Manager suggested I should pay $163.31 in order for them to test each part and see what the problem is. I also made a note saying that computer has a brand New Hard drive. Three days later I got an email, asking me if I would like them to put a new Hard drive in the computer, since they found out that is the problem (as i mention computer had already a brand new Hard drive). Four days later Kyle the Techician apologize for the mistake and said they checked everything except the Graphic Card because they didn't have the Graphic Card on hand in order to diagnose it, and specifically said that logic board works perfectly and doesn't have a problem. Next day the November *** I got a phone call from the same technician(Kyle) saying that he figured out that logic board creates the problem and the replacement would cost me $850. I told him that the previous day he specifically said that logic board is fine, and now he is telling me that the Logic board is the problem. I asked him why and his response was "I made a mistake". My response was "Because your diagnostic results keep changes I'm worried if I buy the Logic Board isn't going to solve the problem". On Monday November *** I sent an email to Tekserve complaining about the technician. Tekserve replied a very confusing email saying "The day has arrived! Your SRO is ready for pickup". (which i have on record as well). I responded, "Once I will come to pick up my computer can I get print out document of the diagnosis of the parts and the results of each part. The same day on November *** Kyle (the same Technician) called me and explained what he has been working on. I told Kyle (Technician) if I find a cheaper used Logic Board can they replace it for me and how much it would cost. He said he can do that and he will not charge any extra since computer is already open and taken apart. I told him that I would think about it and get back to them. I went and purchased a working Logic board from a Tech company and gave it to Tekserve, two weeks ago. Few days later I got an email saying that we put the new logic board and it looks like that wasn't the problem and Tekserve are working on diagnosing the actual problem. Therefore I complained Tekserve once again and saying that they made me purchase a part that wasn't needed to be purchased in the first place. Their response was, " You should have purchased the Logic board from us because we have the option of return it back to ***** store and you would get your money back". Two days later I got a phone call from Tekserve representative (Deb) apologizing and saying that they have ordered different parts of the computer from ***** store for testing and still can't find what the problem is. On December **** I received a phone call from the same Tekserve representative (Deb), saying that computer needs three parts in order to be repaired. One of the three parts she mentioned was Logic board. I asked her "what happened to the one I gave them since it was a working Logic Board", she replied saying "Currently the Logic board you purchase isn't working anymore because during the testing it became unusable". Plus she was insisting that I should buy another "logic board" from Tekserve and they normally don't accept parts that customer brings them in. I asked them why they have accepted and being working on the logic board for two weeks now, and once the Logic board became unusable suddenly they don't accept it. She kept responding the same thing "You need to buy a logic board from us (meaning Tekserve)". I asked them what my options are, she told me (Deb) I would have to pay for two parts and maybe can share (Tekserve) the Logic board fee with me. The last voice message left by Tekserve states that the cost for the parts and the labour would be over one thousand dollar. After two months of this very frustrating and costly experience with Tekserve I decide to contact you in order to learn more about my rights and if there is anything i can do to protect myself as a customer. Thank you for your time and consideration. ***** *********
Desired Settlement: I paid Tekserve to test my computers parts one by one, and not only they didn't do that, they gave me fake diagnostic results and made unusable one of the parts I personally purchased.They wanted to overcharge me by buying the same part (they made unusable) which is a logic board, from them (Tekserve).
We received ***** *********’s iMac on October ****,, 2015. The issue she was reporting was that it would shut down halfway through startup. At drop-off, customer was already upset that her computer was not working and a manager spoke to her to calm her. Independently, she had replaced the original hard drive with one purchased at another retail store. We do not know who installed it for her although it is not considered something a non-professional should do. We informed her that if her original hard drive, which she also provided to us, was found to be in working order, we would put it back in the computer for no additional charge and give her the newly purchased drive to send back to the store she purchased it from. She paid our standard diagnostic fee of $150 plus tax for us to diagnose the shutdown issue. When we diagnose a computer we only charge the diagnostic fee. If the customer elects to repair their computer they only pay the p rice of the parts that are required. There is no additional labor charge. When we diagnose we do not test each part, but instead focus on solving the issue the customer is having. There is no way to “test” each part independently.