BBB Accredited Business since

I-Tech Security

Phone: (516) 609-5141 Fax: (516) 977-3560 View Additional Phone Numbers 39 Roselle Street, Mineola, NY 11501 http://www.itech-ny.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that I-Tech Security meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for I-Tech Security include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on I-Tech Security
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: March 01, 2007 Business started: 11/01/2006 in NY Business incorporated: 01/01/2006 in NY
Type of Entity

Corporation

Business Management
Mr. Greg Ohanessian, President/CEO
Contact Information
Principal: Mr. Greg Ohanessian, President/CEO
Business Category

COMPUTERS-SERVICE & REPAIR SECURITY CONTROL EQUIPMENT, SYS/MONITOR

Alternate Business Names
Integrated Technical Consultants

Additional Locations

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (516) 676-3301(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

5/15/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I contracted I-tech Security to install a security system which I would be able to access remotely since I was to be traveling. The installation or lack thereof does not work and has never worked, and the company has been non-responsive. The installer sent by the company did the minimum work possible, i.e., did not properly or fully set up the security DVR, failed to provide a tamper proof security camera or give a choice of camera (in fact the camera installed had an external lever accessible to others, which the installer called “the joystick”, and other issues. He assured me the system was up and running without his checking to see it was indeed working, did not demonstrate it was working or show me how to access it. Following his claim that the security system was working, I am wary when he copied onto his laptop my computer’s IP configuration page along with other information, after which, while the installer was there, neither the security DVR or cameras were accessible. Please note that before the installer came, the DVR and then existing camera were accessible locally. The installer refused to fix it or finish the installation, and presented me with a bill and since I was alone with him in a confined space (my bedroom), and in view of the manner in which he treated this contract, I felt vulnerable, and I paid him in full to avoid any issues, believing I would work it out later with the company. But, he denied the ability to call him or to call his company for support. After this incident, I contact their office at various times, including on 7/*/12, when I was due to travel. And, indeed despite calls and my letter dated February **, 2013, (see below) the company has ignored my inquiries for support. Further, as a result of this non-working security system for which I fully paid, I had to return early from my trip, and incurred other expenses and stress.

Desired Settlement: As the services and product agreed upon was not performed, at the very least a full refund provided.

Business Response: *** ********:


We are sorry that you were unhappy with our service. In an effort to resolve any differences we may have, enclosed please find our check in the amount of $380.18 as a full refund of the amount that was you paid to our company for the services provided.

We hope this now resolves this matter.
Sincerely,

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely, 

***** ********