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A BBB Accredited Business since
BBB has determined that I-Tech Security meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for I-Tech Security include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Greg Ohanessian, President/CEO
COMPUTERS-SERVICE & REPAIR SECURITY CONTROL EQUIPMENT, SYS/MONITOR
Alternate Business NamesIntegrated Technical Consultants
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Additional Phone Numbers
- (516) 676-3301(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I contracted I-tech Security to install a security system which I would be able to access remotely since I was to be traveling. The installation or lack thereof does not work and has never worked, and the company has been non-responsive. The installer sent by the company did the minimum work possible, i.e., did not properly or fully set up the security DVR, failed to provide a tamper proof security camera or give a choice of camera (in fact the camera installed had an external lever accessible to others, which the installer called “the joystick”, and other issues. He assured me the system was up and running without his checking to see it was indeed working, did not demonstrate it was working or show me how to access it. Following his claim that the security system was working, I am wary when he copied onto his laptop my computer’s IP configuration page along with other information, after which, while the installer was there, neither the security DVR or cameras were accessible. Please note that before the installer came, the DVR and then existing camera were accessible locally. The installer refused to fix it or finish the installation, and presented me with a bill and since I was alone with him in a confined space (my bedroom), and in view of the manner in which he treated this contract, I felt vulnerable, and I paid him in full to avoid any issues, believing I would work it out later with the company. But, he denied the ability to call him or to call his company for support. After this incident, I contact their office at various times, including on 7/*/12, when I was due to travel. And, indeed despite calls and my letter dated February **, 2013, (see below) the company has ignored my inquiries for support. Further, as a result of this non-working security system for which I fully paid, I had to return early from my trip, and incurred other expenses and stress.
Desired Settlement: As the services and product agreed upon was not performed, at the very least a full refund provided.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.