This business is not BBB accredited.
Phone: (914) 935-3278 Fax: (914) 417-4278
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Fast-Teks On-Site Computer Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Gustavo P. Carmona, Owner
COMPUTERS-SERVICE & REPAIR
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: My (currently 89 year old) mother called Fast-Teks to have her laptop repaired. The technician came by to pick it up and said he could have it fixed. He then called and said he was having trouble getting the parts. Then, they called and said that it wasn't possible to fix it without installing a new motherboard and that it would cost more than it was worth and suggested a new computer. He suggested a model and my mother bought it. After the purchase, I saw the EXACT SAME MODEL on sale at a local merchant for more than $200 less than my mother was charged. I emailed the tech and was told that the extra was for in-home service (that is the nature of the business in the fist place). I feel that the company performed a classic "bait and switch" on my mom and it really bothers me when businesses take advantage of the elderly. My mom is one of the most honest people on the planet and I expect her to be treated honestly by people she chooses to trust. I spoke to the people involved in this and they offered no compensation and no apology. I used to work with **** ***** at the BBB in North White Plains, NY. I expect the BBB to take this matter seriously and keep me informed as you proceed to handle it. Thank you for your consideration. *********** *********
Desired Settlement: Refund of the overcharge and a letter of apology for the "bait and switch" tactics of the company.
I am sorry that you feel that way, and that you felt you had to file a complaint with the BBB. I totally disagree with your assessment of the situation, and find in troubling that you waited over a year to file your complaint with us. In addition, I am extremely offended by your assertion that we did some kind of trickery in selling your mother Genevieve the computer. The old laptop she had required some soldering work that in our professional opinion was not worth doing.