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Metropolitan New York, Long Island, and the Mid-Hudson Region

This Business is not BBB accredited

Fast-Teks On-Site Computer Services

Phone: (914) 935-3278 Fax: (914) 417-4278   http://www.Fastteks.com/Greenwich-Westchester

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Fast-Teks On-Site Computer Services include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

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BBB file opened: November 03, 2011 Business started: 05/01/2008 in NY Business incorporated: 12/19/2007 in NY
Type of Entity

Franchisor

Business Management
Mr. Gustavo P. Carmona, Owner
Contact Information
Principal: Mr. Gustavo P. Carmona, Owner
Business Category

COMPUTERS-SERVICE & REPAIR

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Complaint Detail(s)

8/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My (currently 89 year old) mother called Fast-Teks to have her laptop repaired. The technician came by to pick it up and said he could have it fixed. He then called and said he was having trouble getting the parts. Then, they called and said that it wasn't possible to fix it without installing a new motherboard and that it would cost more than it was worth and suggested a new computer. He suggested a model and my mother bought it. After the purchase, I saw the EXACT SAME MODEL on sale at a local merchant for more than $200 less than my mother was charged. I emailed the tech and was told that the extra was for in-home service (that is the nature of the business in the fist place). I feel that the company performed a classic "bait and switch" on my mom and it really bothers me when businesses take advantage of the elderly. My mom is one of the most honest people on the planet and I expect her to be treated honestly by people she chooses to trust. I spoke to the people involved in this and they offered no compensation and no apology. I used to work with **** ***** at the BBB in North White Plains, NY. I expect the BBB to take this matter seriously and keep me informed as you proceed to handle it. Thank you for your consideration. *********** *********

Desired Settlement: Refund of the overcharge and a letter of apology for the "bait and switch" tactics of the company.

Business Response: I am sorry that you feel that way, and that you felt you had to file a complaint with the BBB. I totally disagree with your assessment of the situation, and find in troubling that you waited over a year to file your complaint with us. In addition, I am extremely offended by your assertion that we did some kind of trickery in selling your mother Genevieve the computer. The old laptop she had required some soldering work that in our professional opinion was not worth doing.

Having cared for my elderly godmother who watched get sick and pass away in my arms in my house as she wished (she didn't  want to go into a nursing home), I am beyond upset with your comments regarding our playing tricks with the elderly. I take extreme care to run a very clean and honest business, especially with the elderly, and would like to let you know that I sleep very well at night knowing I have not taken advantage of anyone!

We took extra precautions in pricing  your mothers system out to giver her the biggest discount possible, and I will  show you that our profit margin on this transaction was very small at best. She attached files showing you our cost and profit made on this transaction.

please feel free to call me if you would like to discuss further.

sincerely

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved