This business is not BBB accredited.

Fast-Teks On-Site Computer Services

Phone: (914) 935-3278 Fax: (914) 417-4278

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fast-Teks On-Site Computer Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fast-Teks On-Site Computer Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 03, 2011 Business started: 05/01/2008 in NY Business incorporated 12/19/2007 in NY
Type of Entity


Business Management
Mr. Gustavo P. Carmona, Owner
Contact Information
Principal: Mr. Gustavo P. Carmona, Owner
Business Category



BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/30/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: My (currently 89 year old) mother called Fast-Teks to have her laptop repaired. The technician came by to pick it up and said he could have it fixed. He then called and said he was having trouble getting the parts. Then, they called and said that it wasn't possible to fix it without installing a new motherboard and that it would cost more than it was worth and suggested a new computer. He suggested a model and my mother bought it. After the purchase, I saw the EXACT SAME MODEL on sale at a local merchant for more than $200 less than my mother was charged. I emailed the tech and was told that the extra was for in-home service (that is the nature of the business in the fist place). I feel that the company performed a classic "bait and switch" on my mom and it really bothers me when businesses take advantage of the elderly. My mom is one of the most honest people on the planet and I expect her to be treated honestly by people she chooses to trust. I spoke to the people involved in this and they offered no compensation and no apology. I used to work with **** ***** at the BBB in North White Plains, NY. I expect the BBB to take this matter seriously and keep me informed as you proceed to handle it. Thank you for your consideration. *********** *********

Desired Settlement: Refund of the overcharge and a letter of apology for the "bait and switch" tactics of the company.

Business Response: I am sorry that you feel that way, and that you felt you had to file a complaint with the BBB. I totally disagree with your assessment of the situation, and find in troubling that you waited over a year to file your complaint with us. In addition, I am extremely offended by your assertion that we did some kind of trickery in selling your mother Genevieve the computer. The old laptop she had required some soldering work that in our professional opinion was not worth doing.

Having cared for my elderly godmother who watched get sick and pass away in my arms in my house as she wished (she didn't  want to go into a nursing home), I am beyond upset with your comments regarding our playing tricks with the elderly. I take extreme care to run a very clean and honest business, especially with the elderly, and would like to let you know that I sleep very well at night knowing I have not taken advantage of anyone!

We took extra precautions in pricing  your mothers system out to giver her the biggest discount possible, and I will  show you that our profit margin on this transaction was very small at best. She attached files showing you our cost and profit made on this transaction.

please feel free to call me if you would like to discuss further.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Fast-Teks On-Site Computer Services
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)