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Metropolitan New York, Long Island, and the Mid-Hudson Region

This Business is not BBB accredited

Act Three Marketing LLC

Phone: (800) 285-4090 33 Broadway, Rockville Centre, NY 11570 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Act Three Marketing LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

BBB file opened: January 10, 2011 Business started: 09/03/2008 in NY Business incorporated: 09/03/2008 in NY
Type of Entity


Contact Information
Principal: Mr. Robert Pellizzi, President
Business Category


Additional Locations


    33 Broadway

    Rockville Centre, NY 11570 (800) 285-4090


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Complaint Detail(s)

8/23/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I wish to cancel order **** from 6/**/14. I have tried unsuccessfully to learn when this product was going to be shipped as it has been in the process status for the past three weeks. I sent an email on July **** to the company and called on July **** (2:17 PM) and July **** (9:30 AM)and August ****. Given that I have not heard back from the company, I feel that you do not want my business. So I am cancelling my order and I am requesting that you refund the amount on my credit card. Please response back to my email of ****************** or call ###-###-#### Sincerely, ***** ****** Thank you for your order. Your order number is ****, placed 06/**/2014 at 03:28PM. Bill To: ***** ****** *** ******* ******* ** ***** United States ###-###-#### ****************** Ship To: ***** ****** *** ******* ******* ** ***** United States ###-###-#### Payment Info: Credit Card: Visa ***** ****** **************** Shipping Method: Free Shipping (UPS or USPS 7 Day Ground --------------------------------------------------------------------------------From: **********************************To: ******************Date: Sat, ** Jun 2014 12:29:09 -0700Subject: Order Confirmation CustomerID# **** Thank you for your order. Your order number is ****, placed 06/**/2014 at 03:28PM. Bill To: ***** ****** *** ******* ******* ** ***** United States ###-###-#### ****************** Ship To: ***** ****** *** ******* ******* ** ***** United States ###-###-#### Payment Info: Credit Card: Visa***** ****** **************** Shipping Method: Free Shipping (UPS or USPS 7 Day Ground) Order Details:Code Item Qty Price Grand Total GA1001 17 Inch Laptop Dorm Safe 1 $63.99 $63.99 Subtotal: $63.99 Tax: $0.00 Shipping Cost: $0.00 Grand Total: $63.99

Desired Settlement: I wish for the company to cancel my credit card payment, since they did not deliver my order in two months.

Business Response: Unfortunately this customer's order was hit by multiple issues - all of which we take responsibility for.  The customer has been refunded in full.  The manufacturer who ships the item ordered ultimately did not.  They are also notorious for not providing tracking information so it was assumed the item had been shipped.  On top of this error, there was a major health crises within the company which took our normal operations team out of state for many months and the quality of customer service from March through the beginning of August of this year was not up to par with our normal practice which is excellent as noted in any customer feedback ratings on many selling platforms in addition to  Once again, we accept full responsibility for this problem and apologize to the customer for the lapse in our high level of service.  Our medical crises has ended, although sadly, and we have been diligently improving our level of service to it's "gold standard" level.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


***** ******


BBB's Final Determination: Consumer accepted resolution offered by the business.