Text Sizesmall medium large

Consumer Complaints

This business is not BBB accredited.

iYogi, Inc.

(877) 710-0840

Customer Complaints Summary

697 complaints closed with BBB in last 3 years | 412 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 80
Billing/Collection Issues 101
Delivery Issues 53
Guarantee/Warranty Issues 7
Problems with Product/Service 456
Total Closed Complaints 697

Additional Complaint Information

BBB files indicate a pattern of complaints concerning customer service and fulfillment of services for iYogi, Inc. Numerous consumers are telling BBB about issues encountered after purchasing technical support services or merchandise from this company. Many of these consumers claim that they are unable to reach anyone from iYogi by telephone or online chat, despite multiple attempts to reach them, and that the company advertises they are available 24/7, 365 days. Some consumers that do interact with the company say that they are transferred to a different department and eventually hung up on without having their issues resolved. Consumers who say that they have a contract with the company claim they are not receiving any services they paid for and attempt to cancel the contract. Consumers that reportedly try to get a refund from the company for lack of services experience difficulty in obtaining them.

Industry Comparison | Chart



BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.