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BBB Accredited Business since

iYogi, Inc.

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Phone: (877) 710-0840 View Additional Phone Numbers 291 Broadway, Suite 305, New York , NY 10007 View Additional Email Addresses http://www.iyogi.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that iYogi, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for iYogi, Inc. include:

  • 514 complaint(s) filed against business

Factors that raised the rating for iYogi, Inc. include:

  • Length of time business has been operating
  • Response to 514 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

514 complaints closed with BBB in last 3 years | 256 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 93
Billing/Collection Issues 69
Delivery Issues 41
Guarantee/Warranty Issues 5
Problems with Product/Service 306
Total Closed Complaints 514

Additional Complaint Information

BBB files indicate a pattern of complaints concerning customer service and fulfillment of services for iYogi, Inc. Numerous consumers are telling BBB about issues encountered after purchasing technical support services or merchandise from this company. Many of these consumers claim that they are unable to reach anyone from iYogi by telephone or online chat, despite multiple attempts to reach them, and that the company advertises they are available 24/7, 365 days. Some consumers that do interact with the company say that they are transferred to a different department and eventually hung up on without having their issues resolved. Consumers who say that they have a contract with the company claim they are not receiving any services they paid for and attempt to cancel the contract. Consumers that reportedly try to get a refund from the company for lack of services experience difficulty in obtaining them.

On April 14, 2016, BBB sent communication to iYogi to request its cooperation in resolving the underlying issues in the identified pattern of complaints. BBB is awaiting a response.

Customer Reviews Summary Read customer reviews

106 Customer Reviews on iYogi, Inc.
Customer Experience Total Customer Reviews
Positive Experience 44
Neutral Experience 4
Negative Experience 58
Total Customer Reviews 106

Additional Information

BBB file opened: October 15, 2007 Business started: 03/27/2007 in NY Business incorporated 02/15/2007 in NY
Type of Entity

Corporation

Business Management
Mr. Udhayan Challu, CEO
Contact Information
Principal: Mr. Udhayan Challu, CEO
Principal: Mr. Vishal Dhar, President of Marketing
Business Category

COMPUTERS SOFTWARE & SERVICES

Alternate Business Names
iYogi Holdings iYogi Technical Services
Additional Information

(800)-640-7063 UK Clients
(0)284-172-514 Australia Clients


Customer Review Rating plus BBB Rating Summary

iYogi, Inc. has received 3.8 out of 5 stars based on 106 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.