BBB Accredited Business sinceFind a Location
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A BBB Accredited Business since
BBB has determined that iYogi, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for iYogi, Inc. include:
- 514 complaint(s) filed against business
Factors that raised the rating for iYogi, Inc. include:
- Length of time business has been operating
- Response to 514 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||306|
|Total Closed Complaints||514|
Additional Complaint Information
BBB files indicate a pattern of complaints concerning customer service and fulfillment of services for iYogi, Inc. Numerous consumers are telling BBB about issues encountered after purchasing technical support services or merchandise from this company. Many of these consumers claim that they are unable to reach anyone from iYogi by telephone or online chat, despite multiple attempts to reach them, and that the company advertises they are available 24/7, 365 days. Some consumers that do interact with the company say that they are transferred to a different department and eventually hung up on without having their issues resolved. Consumers who say that they have a contract with the company claim they are not receiving any services they paid for and attempt to cancel the contract. Consumers that reportedly try to get a refund from the company for lack of services experience difficulty in obtaining them.
On April 14, 2016, BBB sent communication to iYogi to request its cooperation in resolving the underlying issues in the identified pattern of complaints. BBB is awaiting a response.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||106|
Type of Entity
Business ManagementMr. Udhayan Challu, CEO
COMPUTERS SOFTWARE & SERVICES
Alternate Business NamesiYogi Holdings iYogi Technical Services
(800)-640-7063 UK Clients
(0)284-172-514 Australia Clients
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview