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A BBB Accredited Business since
BBB has determined that Gemini Computers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Gemini Computers, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. Uri Rozic, Manager
COMPUTERS SOFTWARE & SERVICES
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Additional Phone Numbers
- (718) 969-6666(Phone)
- (888) 943-6464(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: We purchase an ***** Printer from Gemini, upon receipt we connected the printer to our system. The printer started to print the test page then stopped. It will not turn on at all. We checked our sytem and circuitry and the printer is just dead. I requested an RMA for the printer and was told I had to contact ***** and get a case number and speak to someone there so they could verify the printer was defective. 1) The printer will not power up, it is defective. 2) We purchased the printer from GeminiComputers not directly from *****. It is Gemini's responsibility to honor the RMA. WE even ordered a second printer from Gemini so we wouldn't have to go through a time consuming exchange, we simply want a credit for the first unit which is defective.
Desired Settlement: Please send us an RMA, we will ship the defective unit back to Gemini, then credit our account.
Better Business Bureau: It is true that you finally issued an RMA, but not without my complaining to you about your procedure. You want to push the responsibility on defective equipment to your customers. Why should any customer of yours need to contact your supplier. You are an extremely unprofessional company and we will never do business with you again. In order for the BBB to appropriately process your response, you MUST answer the question above.
It is true that you finally issued an RMA, but not without my complaining to you about your procedure. You want to push the responsibility on defective equipment to your customers. Why should any customer of yours need to contact your supplier. You are an extremely unprofessional company and we will never do business with you again.
In order for the BBB to appropriately process your response, you MUST answer the question above.Sincerely,
Dear *** ****** * *** *****,
As stated in our previous response, we thrive to make sure you are 100% satisfied with your purchase. We regret to hear you had issues with your ***** purchase however we do show that the defective unit was returned for a full refund and replacement order has been sent to you. Should you have any concerns don’t hesitate to reach out to us for assistance at ###-###-####
Thank you for your patronage and Happy Holidays
*** * ***
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|12/18/2012||Problems with Product/Service|