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In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Gemini Computers, Inc.

Fax: (718) 504-3829 View Additional Phone Numbers 16608 Union Tpke, Flushing, NY 11366

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gemini Computers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Gemini Computers, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 3

Additional Information

BBB file opened: December 01, 2002 Business started: 01/01/1995 in NY
Type of Entity


Business Management
Mr. Uri Rozic, Manager
Contact Information
Principal: Mr. Moshe Goldberg, CS Manager
Business Category


Additional Locations


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Types of Complaints Handled by BBB

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  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Phone Numbers

  • (718) 969-6666(Phone)
  • (888) 943-6464(Phone)
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Complaint Detail(s)

12/27/2013 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: We purchase an ***** Printer from Gemini, upon receipt we connected the printer to our system. The printer started to print the test page then stopped. It will not turn on at all. We checked our sytem and circuitry and the printer is just dead. I requested an RMA for the printer and was told I had to contact ***** and get a case number and speak to someone there so they could verify the printer was defective. 1) The printer will not power up, it is defective. 2) We purchased the printer from GeminiComputers not directly from *****. It is Gemini's responsibility to honor the RMA. WE even ordered a second printer from Gemini so we wouldn't have to go through a time consuming exchange, we simply want a credit for the first unit which is defective.

Desired Settlement: Please send us an RMA, we will ship the defective unit back to Gemini, then credit our account.

Business Response: We
regret to hear that you were not 100% satisfied with your recent purchase
through our **************************
website. We have reviewed your BBB Complaint # ******* and according to our
records we show that you reported an issue your new printer on 8/**/2013. At
that time the issue was escalated to our RMA Dept for a return approval. That
process typically takes 4-5 business days as disclosed in our terms and
conditions and the automated email that was sent to you on 8/**/2013. We do
show that on 8/**/2013 your RMA was approved for return and return instructions
have been email to you.

In addition, we will be sending you a pre-paid UPS return label to your email
in PDF format to eliminate any shipping and handling fees that you might incur.

Thank you for your continued patronage and please don’t hesitate to contact us
directly with any further questions or concerns.

GCI management


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 It is true that you finally issued an RMA, but not without my complaining to you about your procedure. You want to push the responsibility on defective equipment to your customers. Why should any customer of yours need to contact your supplier. You are an extremely unprofessional company and we will never do business with you again.

In order for the BBB to appropriately process your response, you MUST answer the question above.

**** ******

Business Response:

Dear *** ****** * *** *****,


As stated in our previous response, we thrive to make sure you are 100% satisfied with your purchase.  We regret to hear you had issues with your ***** purchase however we do show that the defective unit was returned for a full refund and replacement order has been sent to you.  Should you have any concerns don’t hesitate to reach out to us for assistance at ###-###-####


Thank you for your patronage and Happy Holidays
*** * ***

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/18/2012 Problems with Product/Service
6/10/2012 Delivery Issues