BBB Logo

Better Business Bureau ®
Start With Trust®
Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that HK Recovery Group Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for HK Recovery Group Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

BBB file opened: May 01, 1997 Business started: 01/27/1997 in NY Business incorporated: 01/27/1997 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Affairs - NYC
42 Broadway, , New York NY 10004
Phone Number: (212) 639-9675

Business Management
Mr. Ronald Hughes, President
Contact Information
Principal: Mr. Ronald Hughes, President
Business Category


Additional Locations

  • 5505 Nesconset Highway

    Mount Sinai, NY 11766


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

2/20/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I engaged HK Recevory Group Inc., to collect on a judgement. I was notified by their representative **** ******** that they received an initial payment in my collection case. She told me that the funds would be deposited in their account and that I should receive a check within two weeks. This was in November of 2013. I spoke with her again in December at that time she told me that ****** from the accounting department handles the payments and she gave me ******'s direct line. I have left several messages for ****** over the last 4 weeks and have not received a return call.

Desired Settlement: The arrangement made by HK Recovery Group Inc., which I accepted was to have the debtor make payments of $300.00/month until paid. I can only assume that they have been receiving these payments. I have not been able to reach ******. I originally checked their rating with BBB when I received a solisitation from HK Recovery Group Inc., and hired them based on your rating. So far not too happy with them.

Business Response:



Dear ** ******


Please treat the email as our response to complaint ID#*******.


We had retained the Law Firm of **** ** ****** *** ********** to assist in the enforcement of a judgment forwarded to us by ****** ******.


Final settlement of the judgment was remitted to the above law firm on 1/*/2014. The policy of the law firm is not to release the funds until they receive a fully executed Satisfaction of Judgment from the plaintiff.


A satisfaction of judgment was mailed to ****** ****** by HK Recovery Group on 1/*/2014.


This satisfaction has yet to be returned and a second copy was e mailed to *** ****** on 2/**/2014.


The person *** ****** called, ****** is an employee of the Law Firm of **** ** ****** *** ********** and as such is beyond the control of our company.


However in the interest of customer service we had asked that the Law Firm waive the requirement of a fully executed satisfaction and release the funds to *** ******, which they did on 2/*/2014.


We have verified that *** ****** has received the funds from **** ** ****** *** **********.


Here at HK Recovery Group, Inc we take our BBB rating very seriously and would like instructions on how *** ****** can withdraw his complaint.



     *** ******


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.


****** ******