BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that HK Recovery Group Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for HK Recovery Group Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Consumer Affairs - NYC
42 Broadway, , New York NY 10004
Phone Number: (212) 639-9675
Business ManagementMr. Ronald Hughes, President
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I engaged HK Recevory Group Inc., to collect on a judgement. I was notified by their representative **** ******** that they received an initial payment in my collection case. She told me that the funds would be deposited in their account and that I should receive a check within two weeks. This was in November of 2013. I spoke with her again in December at that time she told me that ****** from the accounting department handles the payments and she gave me ******'s direct line. I have left several messages for ****** over the last 4 weeks and have not received a return call.
Desired Settlement: The arrangement made by HK Recovery Group Inc., which I accepted was to have the debtor make payments of $300.00/month until paid. I can only assume that they have been receiving these payments. I have not been able to reach ******. I originally checked their rating with BBB when I received a solisitation from HK Recovery Group Inc., and hired them based on your rating. So far not too happy with them.
Dear ** ******
Please treat the email as our response to complaint ID#*******.
We had retained the Law Firm of **** ** ****** *** ********** to assist in the enforcement of a judgment forwarded to us by ****** ******.
Final settlement of the judgment was remitted to the above law firm on 1/*/2014. The policy of the law firm is not to release the funds until they receive a fully executed Satisfaction of Judgment from the plaintiff.
A satisfaction of judgment was mailed to ****** ****** by HK Recovery Group on 1/*/2014.
This satisfaction has yet to be returned and a second copy was e mailed to *** ****** on 2/**/2014.
The person *** ****** called, ****** is an employee of the Law Firm of **** ** ****** *** ********** and as such is beyond the control of our company.
However in the interest of customer service we had asked that the Law Firm waive the requirement of a fully executed satisfaction and release the funds to *** ******, which they did on 2/*/2014.
We have verified that *** ****** has received the funds from **** ** ****** *** **********.
Here at HK Recovery Group, Inc we take our BBB rating very seriously and would like instructions on how *** ****** can withdraw his complaint.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.