BBB Accredited Business since

HK Recovery Group Inc.

Phone: (631) 331-0603 Fax: (631) 474-9098 5505 Nesconset Highway, Mount Sinai, NY 11766 View Additional Email Addresses http://www.hkrecovery.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that HK Recovery Group Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HK Recovery Group Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on HK Recovery Group Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 1997 Business started: 01/27/1997 in NY Business incorporated 01/27/1997 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Affairs - NYC
42 Broadway, New York NY 10004
http://www.nyc.gov/html/dca/html/home/home.shtml
Phone Number: (212) 639-9675

Business Management
Mr. Ronald Hughes, President
Contact Information
Principal: Mr. Ronald Hughes, President
Business Category

COLLECTION AGENCIES


Additional Locations

  • 5505 Nesconset Highway

    Mount Sinai, NY 11766

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/20/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I engaged HK Recevory Group Inc., to collect on a judgement. I was notified by their representative **** ******** that they received an initial payment in my collection case. She told me that the funds would be deposited in their account and that I should receive a check within two weeks. This was in November of 2013. I spoke with her again in December at that time she told me that ****** from the accounting department handles the payments and she gave me ******'s direct line. I have left several messages for ****** over the last 4 weeks and have not received a return call.

Desired Settlement: The arrangement made by HK Recovery Group Inc., which I accepted was to have the debtor make payments of $300.00/month until paid. I can only assume that they have been receiving these payments. I have not been able to reach ******. I originally checked their rating with BBB when I received a solisitation from HK Recovery Group Inc., and hired them based on your rating. So far not too happy with them.

Business Response:

 

 

Dear ** ******

 

Please treat the email as our response to complaint ID#*******.

 

We had retained the Law Firm of **** ** ****** *** ********** to assist in the enforcement of a judgment forwarded to us by ****** ******.

 

Final settlement of the judgment was remitted to the above law firm on 1/*/2014. The policy of the law firm is not to release the funds until they receive a fully executed Satisfaction of Judgment from the plaintiff.

 

A satisfaction of judgment was mailed to ****** ****** by HK Recovery Group on 1/*/2014.

 

This satisfaction has yet to be returned and a second copy was e mailed to *** ****** on 2/**/2014.

 

The person *** ****** called, ****** is an employee of the Law Firm of **** ** ****** *** ********** and as such is beyond the control of our company.

 

However in the interest of customer service we had asked that the Law Firm waive the requirement of a fully executed satisfaction and release the funds to *** ******, which they did on 2/*/2014.

 

We have verified that *** ****** has received the funds from **** ** ****** *** **********.

 

Here at HK Recovery Group, Inc we take our BBB rating very seriously and would like instructions on how *** ****** can withdraw his complaint.

 

 

     *** ******

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******