Business ProfileforMidtown Comics

The Complaint is regarding Midtown Comics and its online service, for a purchase I attempted on December 4, 2023.The website periodically suffers glitches which the customer service representatives are always reluctant to admit. One glitch I have now suffered through twice is that the website rejects my credit cards. I receive a message that advises me to call customer service. I did. **************** claimed that my credit card companies declined the purchase do to a fraud alert. I called them, and the credit card companies (USAA ***** and then I also tried to use Discover) tell me that they have no idea what Midtown is talking about, as they authorized the transaction (approximately $381.00). I believe the credit companies over Midtown, because this is not the first time I have had this problem with Midtown Comics online. The last time, it happened, I called, and the customer service representative did something he called "pushing" the transaction through. And all was well. This time, the customer service representatives tell me that particular fix is not working. In the meantime, the reason I cannot simply try the purchase again is that I was responding to an online "one day only sale" of 50% off incentive covers. Now, the representatives tell me they cannot honor the sale price. I was offered a 20% coupon instead - but that is not 50%, is it? And I was told by the last representative I spoke to that she has no supervisor above her relating to these matters, whom I could speak to. Which is very annoying. Everyone has a boss. And everyone's boss has more authority than they do. So I imagine, as a customer who has spent thousands of dollars at this establishment this year, the boss would find a way to honor the deal we made, if I were allowed to speak to that person.