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In Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since


Phone: (888) 908-1472 View Additional Phone Numbers 1170 State Route 17M Ste 6, Chester, NY 10918 View Additional Email Addresses

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This is an online clothing retailer specializing in men and womens' underwear, socks and sweats.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that NYLingerie meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for NYLingerie include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

BBB file opened: May 16, 2012 Business started: 05/03/2006 in NY Business incorporated: 06/03/2008 in NY
Type of Entity


Business Management
Mr. Joel Spitzer, President Eli Weiss, Marketing Manager
Contact Information
Principal: Mr. Joel Spitzer, President
Principal: Eli Weiss, Marketing Manager
Business Category


Alternate Business Names
NY Lingerie Inc.

Additional Locations

  • 1170 State Route 17M Ste 6

    Chester, NY 10918 (845) 614-7444 (888) 908-1472

  • 1

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

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Additional Phone Numbers

  • (845) 614-7444(Phone)

Additional Email Addresses

  • - Customer Service
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Complaint Detail(s)

4/10/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I did not order these briefs from NY Lingerie yet they charged my credit card for them and now expect me to pay for return shipping. Return shipping costs $17.00 dollars which would defy the purpose of returning them in the first place.

Desired Settlement: I want them to pay for return shipping because I did not order these. Additionally, I want a full refund of the purchase price.

Business Response: HI

This customer did not order anything from our site it might be an order from that means that we can't do anything as we did not charged the customers card.
 customer will need to contact amazon for a refund 

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Business Response:



Customer was refunded by amazon today 4/*/2013



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Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.


******* ******


BBB's Final Determination: Consumer accepted resolution offered by the business.