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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

All American Chimney and Duct Cleaning, Inc.

Phone: (866) 499-2785 Fax: (631) 393-0902 168 Central Ave, S Farmingdale, NY 11735

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that All American Chimney and Duct Cleaning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for All American Chimney and Duct Cleaning, Inc. include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Additional Information

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BBB file opened: November 05, 2012 Business started: 09/09/2008 in NY Business incorporated: 09/09/2008 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
http://www.suffolkcountyny.gov/Departments/consumeraffairs.aspx
Phone Number: (631) 853-4600
consumer.affairs@suffolkcountyny.gov

Type of Entity

Corporation

Contact Information
Principal: Mr. Lawrence Stuart, President
Business Category

CHIMNEY CLEANING


Additional Locations

  • 168 Central Ave

    S Farmingdale, NY 11735

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Complaint Detail(s)

10/8/2013 Advertising/Sales Issues | Complaint Details Unavailable
8/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We received a call for a routine chimney cleaning from All American Chimney on Monday June **** in the early evening hours. On Wednesday June **** the company came in the morning to perform this service. During the cleaning, my husband was told that the chimney collapsed and that its repair was urgent. My husband is not a strong English speaker and in a panic agreed to the repairs after fearing they were extremely necessary but trusting that the estimate was accurate and also fearing that the repairs could not wait. Later on my son was able to call the house and speak to the owner of the company, who was doing the work along with other workers. The owner promised that he gave us the best possible price and that no other company would work with us the way he would. He was assured that the repairs were necessary as well. During the weekend after having more time to truly research and ask about the company, the damages and the repair costs we found that the repairs were were overpriced and that this company has had issues like this in the past. I even found a report done by abc about this company taking advantage of costumers by convincing them to get urgent repairs on the spot that were much more expensive than they should have been. ************************************************************************ We are still waiting for them to come and finish the work they started which we were told would be completed within a day. Today is Monday June ****, 2013

Desired Settlement: We are not trying to scheme money out of anyone. All we want is to pay a fair and compatible price (based on other company estimates), receive an equitable refund, and to receive a guarantee that the work will be completed and done the right way. We do not want to be dealing with similar repairs for quite some time. This is the same chimney that worked perfectly well after super storm Sandy and winter storm Nemo and yet could not survive a simple cleaning.

Business Response: Dear *** ******:

An appointment was scheduled by the **** family for a routine cleaning and inspection of the flue and chimney for the home heating system at *** ***** **** ** *********** *** ****.

Upon our arrival a thorough inspection was per formed by our technicians and it was determined that the original unit was a prefabricated chimney with a stone enclosure which was in a serious state of disrepair. The interior of the unit had collapsed and the exterior stone was detached from the roof creating a structural and functional hazard.

In order to affect repairs, it was necessary to cut through the roof and remove the affected por tion of the chimney to prevent any further damage. In addition, the flue lining needed to be replaced from the roofline to the burner to insure safe venting of the burner exhaust. The section of chimney that needed replacement required a custom manufactured 47.5 inch high stainless steel enclosure with finished exterior to be installed from the roofline up.

The homeowner was provided with a free, no obligation written estimate. The homeowner appeared to our technician to have a language issue, so the entire process was outlined and explained to the homeowner's daughter as well to insure that there was a clear understanding of all costs and schedules associated with the estimate. It was clearly stated that all materials were special order and was agreed upon before any work commenced. In addition, later that day, the homeowner's son called our office and once again the entire estimate and associated costs were explained in detail to ensure that the entire situation was clearly understood. Our estimates carry a three-day right of cancellation from the date of signing. This right was not exercised.

As a safety measure, the flue liner was installed same day to ensure that the chimney was venting safely in order to maintain any heat or hot water needs the homeowners might have until all work could be completed.

The remainder of the work was completed approximately one week later when the custom enclosure was delivered to the site.

At no time was any concern expressed by the homeowner or the homeowner's family.


The pricing of all materials and labor were included in the final agreed upon price of the repair before any work commenced including the removal of all damaged components, installation of a 25 foot double-walled, UL listed flue liner, replacement of all smoke pipe (four sections of 6 inch pipe), two 6 inch tee connectors, four 6 inch elbows and the custom built stainless steel prefabricated enclosure box. All work per formed is guaranteed as is our company policy and all stainless steel materials are guaranteed for the life of the home.

It would appear that because the homeowner saw a televised report about an isolated incident involving another customer (which was resolved to the customer's satisfaction) contributed to this user's feeling that they were overcharged for this work.

At no time was the customer mistreated or mislead. All repairs were done according to local building codes and done to ensure the safety of the home.

Please let us know if we can be of any further assistance in this matter.



Regards,

**** ***********
All American Chimney

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chimney service scheduled work at my home, did not complete work specified in the contract, promised to return at specified date and time, but did not show up.

Desired Settlement: Finish all the work specified in the contract or refund amount I paid by credit card.

Business Response:  
 Hello ***** , we were notified of the problem on the April ****,  an appt was scheduled for the technicians to fix the problem. We went on April ****  completed most of the repairs that needed to be done, and completed the job on the ****.
*** ******** was satisfied with the work provided for him upon completion.
If you have any further questions please feel free to call me.
**** ******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ********



 

BBB's Final Determination: Consumer accepted resolution offered by the business.