BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that B&P Chimney Cleaning & Repair Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for B&P Chimney Cleaning & Repair Co., Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Consumer Affairs - NYC
42 Broadway, , New York NY 10004
Phone Number: (212) 639-9675
Type of Entity
Business ManagementMr. Paul Lonergan, President
CHIMNEY BUILDERS & REPAIR CHIMNEY CLEANING
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (516) 354-8300(Phone)
- (516) 354-8300(Phone)
- (516) 354-8300(Phone)
- (516) 354-8300(Phone)
- (718) 464-6413(Phone)
- (800) 246-0743(Phone)
- (800) 633-0487(Phone)
- (516) 354-3056 (Fax)
- (516) 354-5044 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The chimney company installed a new liner which was too large for the space behind the bricks in the wall. The contracts list the price of the liner as $1500 and the balance of the $4,700 total to be the work on the brick wall. The owner (****) stated that the only difference between the condition of the wall from before they started the work would be that they would not be replacing the sheet rock wall. The brick wall would be exposed. I was ok with this and would was planning to leave the exposed brick wall. I gave him a $500 cash deposit on 10/**/13 which was the day the owner had come to look at the chimney and the connection go the boiler. On the first day of the work (10/**/13), the workers opened up the sheetrock wall and the brick wall behind it. On the second day, the workers arrived with a liner and installed it. **** stopped in to check on the workers and was overheard telling the workers to push it back as far as possible. The workers were overheard telling the owner the liner was as far back as it could go. **** requested to collect the balance of the work so I gave him the balance in cash. After he accepted the money, he told me that they were getting ready to close up the roof and he could not complete the brick work because the new liner was larger than the old liner and stuck out further. I did not ask for a larger liner. I feel the reason for this miscalculation is on the owner's part. I was shocked that they were planning to leave me with a now exposed liner with half a brick wall and broken sheet rock wall - in other words a mess. I have photos that I am happy to supply. The owner explained that it would not be possible for him to put the brick wall back as had been the plan because liner was too large. This was unacceptable to me and I told him if he could not complete the work I wanted my money back. I expected a closed brick wall especially for the enormous amount of money he was charging for the work. Now he was not doing the same work he had originally promised and was not offering to refund me for the work he did not complete. Because of this, I feel I should only be responsible for the liner which was $1500. There must be a way to close up the brick wall but he did not seem to know how and did not want to attempt it. After telling him I could not accept the open wall he asked if I wanted it closed with sheet rock. I said I would. He suggested I find someone on my own. I told him he needs to get someone to close up the wall after all I paid him. He said he would be responsible for the sheetrocking of the wall and marked my contract as such. He sent an elderly man to see the space later the same day. The man said it would take him many days to do the work and that I was to pay him. At this point I am disgusted with this situation and would like **** to refund me for the work his company did not complete.
Desired Settlement: I would like a refund of the brick work that was not completed. I feel I should only be responsible for the $1500 liner that was installed - although it is too large - and the rest should be refunded back to me.
Please see below:
WE ARE WILLING TO REFUND A TOTAL OF $1500 TO THE CUSTOMER -*** **** FOR HER TO BE ABLE TO HIRE SOMEONE TO REPLACE BRICKWALL(CHIMNEY) IN BASEMENT. THE WORK DONE BY US, IS WORKING PROPERLY AND THE REMOVAL OF THE CHIMNEY THROUGHOUT THE HOME AND SEALING THE ROOF AND REMOVAL OF ALL DEBRIS HAS BEEN COMPLETED. THE ORIGINAL PRICE OF $4700 WAS DISCOUNTED BY $500 WHICH WAS GIVEN TO HER AND HER DAUGHTER ON 10/**/13. HER TOTAL COST WAS 4200. WE ARE WILLING TO REFUND $1500 FOR THE COST TO REPLACE THE WALL. WE WILL NEED A SIGNED LETTER STATING THAT SHE AGREES WITH THE PRICE. WE WILL STILL HONOR HER 20 YEAR GUARANTEE ON THE INSTALL OF THE STAINLESS STEEL LINER.
PLEASE FOLLOW UP AS AP.
ATTACHED IS ORIGINAL ESTIMATE GIVEN/ CUSTOMER IS STILL IN POSSESSION OF OUR CONTRACT. SHE HAS OUR COPY AND HER COPY.
Better Business Bureau:
Read Complaint Details
Complaint: I had called company to clean my chimney and furnace that goes out to the chimney, the guy vacuum the pipe from the hot water but did not clean the boiler pipe, I simply asked him to clean it he refused, he had already taken dirt out from the roof of the chimney and placed them in a bucket.. I told him he needs to clean the pipe from the boiler to the chimney, So i said to him until thats done and he cant get paid his $40.00. sadly he dumpedd the dirt back in the chimney on the roof. I had to call the police and made a report.
Business Response: the smoke pipes to boiler were extremely rusted and unable to remove them.