This business is not BBB accredited.Additional Locations
Phone: (718) 768-3800 Fax: (718) 768-5900 View Additional Phone Numbers 552 5th Avenue, Brooklyn, NY 11215
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This firm provides day care and after-school program services for children and infants, age 2 months to 6 years.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Avalon Childcare Centers include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementDr. Thomas Mulvi, Chairman
CHILD CARE CENTERS
NY Dept of Health Bureau of Daycare license #T5481, T5482, T5483, NY Dept of Children's Services school-age program license #00190487.
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Additional Phone Numbers
- (718) 768-4300(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My child went to the infant program at the Avalon Childcare Center in ******** until I saw videos that surfaced on **** ** ******** (***************************************************************************************). The videos show two different care workers abusing children. One of the care workers , ***** ***, used to work on the infant side before she was transferred to the toddler program where she ended up pulling the hair/ear of the child, which resulted in the closure of the toddler program at Avalon by the Health Department. When ***** *** worked on the infant side, I reported her to the administration in early April for kicking a walker while a child was in it (because she wanted to move the child away from another). Instead of firing her, they moved her over to the toddler program. I want to shed light on this because Avalon administration didn't address my complaint thoroughly and then she continued to abuse children. I was not notified of the closure of the toddler program by Avalon. I had to find out this closure on the news. Also, after I pulled my child out of day care on May **, I was not refunded the final week of the month (May *****) as I requested on 6/**/15.
Desired Settlement: I would like to be refunded my $340 (one week childcare), since I had to pull my child out of day care after they closed the toddler program at Avalon. I'd also like to see this business further investigated for unsavory practices on who they hire and how they conduct business.
I spoke to *** ************ personally after receiving this notice. The first such notice we have received in over 18 years in childcare. She was upset that we did not notifier her of a teacher in another programs firing, and that all we wanted was her money. Because she was in another program, in another building and there was no complaint about her child just about an assistant teacher that was transferred, Avalon administration did not think her request for a refund was appropriate. The request and the letter form BBB came to me at the same time.
Better Business Bureau: