This business is not BBB accredited.

JPMorgan Chase & Co.

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View Additional Phone Numbers 270 Park Ave, New York, NY 10017 http://www.jpmorganchase.com


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Description

JPMorgan Chase & Co. provides a range of financial services including investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity and operations in more than 60 countries. In May 2008, JP Morgan Chase acquired The Bear Stearns Companies Inc. and Washington Mutual in September 2008. Further information about the firm is available at www.jpmorganchase.com.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

1652 complaints closed with BBB in last 3 years | 641 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 71
Billing/Collection Issues 476
Delivery Issues 32
Guarantee/Warranty Issues 8
Problems with Product/Service 1065
Total Closed Complaints 1652

Additional Complaint Information

The BBB of Metropolitan New York processes Chase complaints that pertain to auto loan and banking issues (checking and savings accounts).  The BBB of Delaware processes Chase credit card complaints (please visit www.delaware.bbb.org).  The BBB of New Jersey processes mortgage and home loan issues for Chase Home Finance and Chase Manhattan Mortgage (please visit www.trenton.bbb.org).

Customer Reviews Summary Read customer reviews

31 Customer Reviews on JPMorgan Chase & Co.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 29
Total Customer Reviews 31

Additional Information

BBB file opened: May 01, 1923 Business started: 01/01/1824 Business incorporated 01/01/1824 in
Type of Entity

Corporation

Business Management
Mr. James A. Dimon, Chairman, President, and CEO Mr. Joseph F. Purcell, L.I. Division Exec.
Contact Information
Principal: Mr. James A. Dimon, Chairman, President, and CEO
Principal: Mr. Joseph F. Purcell, L.I. Division Exec.
Business Category

BANKS CREDIT CARDS & PLANS INSURANCE COMPANIES MORTGAGES FINANCIAL SERVICES

Alternate Business Names
JPMorgan Chase Bank, N.A. JPMorgan Chase-Auto Finance
Industry Tips
Mortgages Take Control of your Debt

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    10 S Dearborn St Fl 15

    Chicago, IL 60603

  • THIS LOCATION IS NOT BBB ACCREDITED

    270 Park Ave

    New York, NY 10017

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/30/2016 Problems with Product/Service
4/29/2016 Problems with Product/Service
4/28/2016 Billing/Collection Issues
4/28/2016 Problems with Product/Service
4/28/2016 Problems with Product/Service
4/26/2016 Problems with Product/Service
4/26/2016 Problems with Product/Service
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4/25/2016 Problems with Product/Service
4/25/2016 Billing/Collection Issues
4/25/2016 Problems with Product/Service
4/24/2016 Billing/Collection Issues
4/22/2016 Problems with Product/Service
4/22/2016 Problems with Product/Service
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4/21/2016 Problems with Product/Service
4/21/2016 Problems with Product/Service
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4/19/2016 Problems with Product/Service
4/19/2016 Billing/Collection Issues
4/19/2016 Billing/Collection Issues | Complaint Details Unavailable
4/19/2016 Billing/Collection Issues
4/18/2016 Problems with Product/Service | Complaint Details Unavailable
4/18/2016 Problems with Product/Service
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4/16/2016 Problems with Product/Service | Complaint Details Unavailable
4/14/2016 Problems with Product/Service
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4/13/2016 Problems with Product/Service
4/12/2016 Problems with Product/Service
4/11/2016 Problems with Product/Service
4/11/2016 Delivery Issues | Complaint Details Unavailable
4/11/2016 Problems with Product/Service | Complaint Details Unavailable
4/11/2016 Problems with Product/Service
4/8/2016 Billing/Collection Issues | Complaint Details Unavailable
4/8/2016 Billing/Collection Issues | Complaint Details Unavailable
4/8/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Hi, I sent a wire transfer for an apartment via ************** to a Chase Bank Account. The account holders name doesn't match the person I sent the name to. When explained the details of how wire transfers work, I was told that wire transfers do not go through if anything on the other end doesn't match. Well, in this case, the name doesn't match the person I signed the wire transfer authorization for. I found this out after filing a police report about the scam. The officer read the evidence (an 18 page email trail with a rental application and a lease agreement). He then took a report after speaking with dispatch about the matter. Before leaving he gave me a police report number from the Honolulu Police Department. Within 5 actual days of sending the money, I asked for the funds back after I realized it was fraud (there was no apartment rental unit), and I was denied. What the CSR at Chase Bank told me was that the person who owned the account denied the request. The funny thing is that the name doesn't match and they let the person deny the funds anyway. On top of that, their policy is that if anything doesn't match, then the funds don't go through. But somehow the funds went through, and I was denied the request to get the funds back. They denied my request after: 1. The name doesn't match the account, as was listed on my wire transfter 2. I have an actual police report regarding the scam 3. I have hard evidence detailing the scam 4. I filed for a request to get my funds back within the 5-7 days when the funds shouldn't have been dispersed yet. I've reported this to Chase Bank and they are telling me that there is nothing they can do. It also appears as if nobody there is taking the fraud thing seriously, even though they confirmed with me that the account holders name is not the same as the one I made the wire transfer to. Shouldn't this person be investigated on their end and the case closed due to the policy that the name doesn't match who I authorized the funds to get transferred to? If the money shouldn't have went through, why are they allowing the person the decision to deny my funds? Also, why are the funds getting pushed through if the name doesn't match? Is it an inside job at Chase? ************** is the largest rental site in the United States, so I'm assuming that this isn't the first time they did this. Yet, Chase bank isn't taking any action towards this matter. They told me there is nothing they can do and I should get a lawyer to sue that person. Which means that they are not upholding their wire transfer policy. Please do something about this. My name: **** ***** ******* **. Wire Transfer Date: 2-**-2016 Made From: ******* ******* ***** ******** ** Sent To: - Account Number:***-***-**** - Account Holders name (that is on my wire transfer form): ******* ** ****** I spoke with Chase Bank on March ***, and then twice today March ****, 2016. The last person I spoke with today was in the Chase Bank Claims Department and he said his name was Mark. I was connected to him via this phone number: ###-###-####. Call time was around 11:47-12:00 pm *** Thanks!

Desired Settlement: I believe that Chase Bank should investigate my claims of fraud and take the evidence that I have as proof. Maybe involve the local authorities the same way as if that person was depositing fraudulent/stolen checks into their bank account. The person is doing fraud and using Chase Bank, so I believe that it technically make them an accomplice if they have knowledge and don't do anything about it. I did not authorize the funds to anyone but ******* ** ******...so if that isn't the account holder then I should surely get my money back as well.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from **** ** ******* – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on March **, 2016.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

Sincerely,

Isabella L*****

Executive Office

4/7/2016 Billing/Collection Issues | Complaint Details Unavailable
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4/6/2016 Delivery Issues
4/5/2016 Problems with Product/Service | Complaint Details Unavailable
4/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I just went to chase bank to cash a check for 1000.00, I do not have an account there. There was a $8.00 fee for doing this, they said this was there policy. I have never heard of anything like this before. Who gets this money? I have an account at TD and this never occurs. I called the district manager ,who was unavailable. I feel that even though it is only $8.00, who are they to keep it. It was a one time check for my son from his father. I feel the fee should have been waved. I'm sure that working people like you and me would not appreciate our pay checks to be short $8.00 every week. this whole situation is absurd. I would appreciate your time and effort in resolving this matter. Thank you

Desired Settlement: I would like to be reimbursed for this one time transaction. This was Chase check and I ended up with $992.00.

4/4/2016 Problems with Product/Service | Complaint Details Unavailable
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4/1/2016 Problems with Product/Service | Complaint Details Unavailable
4/1/2016 Problems with Product/Service
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3/31/2016 Problems with Product/Service
3/31/2016 Problems with Product/Service | Complaint Details Unavailable
3/31/2016 Problems with Product/Service
3/31/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 12/*/15, I attempted to deposit a check for $386.69 into a Chase Bank atm located at **** ** ******** *** ******** **. The atm took my check and spit out a receipt saying the atm has experienced a technical problem and I need to call Chase to file a claim, which I did. In the meantime, Chase deposited temporary funds into my account. Nearly 2 months later, I learn that Chase is removing the temporary funds because the check has indeed been cashed--BY ANOTHER CHASE CUSTOMER--and deposited into THEIR account, not mine. The agent I spoke with on the phone suspected the atm spit my check out at some point and somebody else cashed it! Chase is taking zero responsibility for this and has completely put the burden on me, saying that I need to contact the issuer of the check (**** ***** **** ****** ** **) and ask that they contact their bank and submit a fraud claim. Meanwhile, they are removing the funds from my account and I'm left to deal with this situation completely on my own. I can't get any status updates from ****** and Chase says they can't do anything either. I feel like I am never going to get my money and my only wrongdoing was attempting to cash my check. Chase's atm malfunctioned, Chase allowed another customer to deposit a check that clearly belonged to someone else, and this other user is a Chase customer, yet Chase refuses to take the money out of their account and put it into mine. It's been 3 months and I feel like I've hit a total brick wall and am no longer making progress in resolving this issue. They have been incredibly unhelpful and have put the burden completely on me and the issuer of the check, which, unfortunately is a huge insurance corporation that probably doesn't have the time or interest in helping me. I hope you can help me. I don't understand why they won't just assume responsibility for their malfunctioning atm and for the fact that they allowed a stranger to deposit my check. I just want my money. I have given over 15 hours of my life to resolving this--between being on the phone with Chase and **** ***** **** ****** and speaking with a banker at the branch. I'm tired. I want it to be over.

Desired Settlement: I want Chase to take full responsibility for letting this issue happen in the first place and secondly deposit the full amount of funds in my account PERMANENTLY. I would like the resolution of the fraudulent check cashing be their issue and **** ******* issue and not mine. I just want my money and not to be burdened by their mistake anymore.

Business Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March **,2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...

3/30/2016 Problems with Product/Service | Complaint Details Unavailable
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3/28/2016 Problems with Product/Service | Complaint Details Unavailable
3/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase froze my account after authorizing an external transfer initiated through my online access. This isn't the first issue I've had with Chase's procedures around being overly trigger happy with new accounts, and experienced numerous difficulties with their Sapphire credit card - of which, I am disputing a separate problem through small claims court on May **. Needless to say, my experience with Chase's products has overall been subpar. Their solution for this particular problem was to have me either go into a branch with two forms of ID, or resolve it via their automated phone system (which didn't authenticate). As mentioned, I initiated the transfer, and the only way for it to occur was for me to authorize initial deposits made to link the two accounts.

Desired Settlement: I don't want Chase to automatically freeze my account due to normal activity, especially when I'm trying to transfer funds into the account. I would like it to function normally, unless I specify an issue. If possible, I'd like all problems with Chase resolved asap.

3/25/2016 Problems with Product/Service | Complaint Details Unavailable
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3/24/2016 Problems with Product/Service | Complaint Details Unavailable
3/24/2016 Problems with Product/Service
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3/23/2016 Problems with Product/Service | Complaint Details Unavailable
3/23/2016 Problems with Product/Service | Complaint Details Unavailable
3/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My checking account went into overdraft over the MLK weekend, so I made sure to deposit cash in my ATM to cover the overdraft on the first business day after the weekend. I have an ATM receipt dated 1/19 showing my cash deposit and a positive balance. On 1/**, the bank added overdraft fees to my account, pre-dating the fees to 1/**. The fees were not there when I made my deposit on 1/**. They finally researched my deposit and on 1/** agreed to reverse the overdraft fees because they confirmed I had made the cash deposit on 1/**. However their original overdraft fees pushed my account into overdraft again, and it took them 3 more days to actually reverse the fees. In that time, several ACH payments were processed, and because the fees had been put into overdraft by their fees in the first place, they added MORE overdraft fees. We have gone back and forth with this via email over the past 3 weeks, in a ridiculous circle of overdraft charges and reversals. I asked them to stop all activity on my account because I want to close my account and stop this nonsense. They refused, insisting that the only way to close my account was to first pay the overdraft fees. I have told them repeatedly that I am happy to pay any money that I rightfully owe, but not the fees their computers have been automatically adding onto my account since Jan. **. If I had made any kind of deposit it would have just been sucked into my overdraft, so I refrained.

Desired Settlement: Again, all I want to do is close my account. I simply request that they reverse all the NSF fees they have charged since my complaint on 1/**. Once that is done, I will go into the branch, pay any negative balance, and close my account. They are losing a customer either way -- I can either just walk away and ignore the negative balance completely, or pay what I owe so I can close my account. This seems like a very clear choice for the bank -- even after they confirmed that I had made the deposit on the **** and agreed to reverse the charges that causes this domino overdraft situation, their extremely slow response to the SEVEN messages I've sent in my secure message center has only perpetuated the problem. Please reverse all NSF fees since 1/** and help me close my account.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID ********.

Sincerely,
**** *****

Business Response:

This e-mail is to acknowledge receipt of your correspondence for **** ** ***** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter, and a detailed written response was sent directly to the consumer on March **, 2016.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

Sincerely,

Carlos D*****

Executive Office

3/23/2016 Advertising/Sales Issues | Complaint Details Unavailable
3/22/2016 Problems with Product/Service | Complaint Details Unavailable
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3/21/2016 Problems with Product/Service
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3/18/2016 Problems with Product/Service
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3/16/2016 Problems with Product/Service | Complaint Details Unavailable
3/15/2016 Billing/Collection Issues | Complaint Details Unavailable
3/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Feb *** I attempted to pay $1200 to friend. She never received an email and the $1200 is out of my account and has not been refunded.The Bill Pay attempt was cancelled on Feb ****, and my money is not in my account as of Feb, ****. Working with a bank representative, we process a separate Quick Pay of $1200 that my friend did receive. Chase charged me $248 for insufficient fees in Jan for a lesser amount of money than $1200. Their penalties are steep,but they have no consideration for mistakes made on their end. It's not fair, it is deceptive, and it is a misappropriation of funds. $1,200 is still missing frrom my account. I would like it refunded with no less penalty than was imposed on me in January 2016.

Desired Settlement: Replace my $1200 in my account Eradicate the $248 of insufficient fees charged to my account in January 2016 or credit me $248 for use of my $1200 from Feb *** until now. The money is still at Chase somewhere; not in my account and never made it to the intended receipient.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* ** ***** - Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on March *, 2016.  

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

Sincerely,

Marsha I***

Executive Office

**** ************ *** ******* *********** **** ** ************ *********** ************* ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** *

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *****



 

3/14/2016 Problems with Product/Service | Complaint Details Unavailable
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3/14/2016 Billing/Collection Issues | Complaint Details Unavailable
3/14/2016 Billing/Collection Issues | Complaint Details Unavailable
3/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a bank account with J.P.Chase bank and they closed my bank account without disclosing the reason of closing the account and would give me no explanation but they told me my remaining balance would be sent to me in ten business days that was Dec**,2015 when they closed the accounts its been almost 2months and i still havent receive my balance i have spoken with several people and have spoken with bank manager andsomeone in the executive department to resolve this matter. I was tod fri Feb *,2016 to go in the bank and signs some forms and pick up the check when I got there they hadnt started the process they told me loss prevention wasnt going to release my check and they wasnt aware of any of this .

Desired Settlement: To get an apology and compensated for all what I had to endure from this bank

3/12/2016 Problems with Product/Service | Complaint Details Unavailable
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3/10/2016 Problems with Product/Service
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3/8/2016 Problems with Product/Service
3/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I liquidated my JP Morgan Chase stock account deposited those proceeds into my and my daughters JP Morgan Chase checking account to cover a large expense. The funds from the stock account were immediately debited. I placed no stop payment nor fraud alert on that check which was drawn on JP Morgan Chase bank. Yet, the bank declared the deposit fradulent and seized all of my funds in all of my accounts at the bank. I went into the bank, presented my valid ID and verified I, indeed liquided my stock account and deposited the funds into my bank account yet the bank refused to release my funds to me. With my funds seized, I was unable to pay my expenses and incurred severe penalties.

Desired Settlement: Immediate release of all my funds and compensation for fees incurred.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID ********.

Sincerely,

****** *******

3/8/2016 Problems with Product/Service
3/7/2016 Billing/Collection Issues | Complaint Details Unavailable
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3/7/2016 Problems with Product/Service
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3/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: It all happened on 12/*/15 around 3 in the afternoon when i went to deposit a check of $8.50 cashier mistakenly entered 85.00 instead of the 8.50 i didn't realize it until i got back to work and looked at my receipt. I immediately called chase over the phone and told them about the issue and was told to wait until the system caught the mistake and to call the following day. I stupidly assumed that this mistake would be caught on it's own so i did not follow up. This morning i checked my accounts and noticed i was missing 77.54 from my checking account i called chase right away and asked why there was money missing and was told that it was an adjustment for that check that was entered wrong i asked why i was being penalized for someone elses mistake and was told that i would not be getting my money back and that i should make a deposit to cover the overdraft that was caused. They did not try to help me in any way and now am out 77.54

Desired Settlement: I would like money to be put back in savings account.

Business Response:

 

This e-mail is to acknowledge receipt of your correspondence from ******** ******– Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided over the phone to the customer on December **, 2015. 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at **************, ext. ********.

Sincerely,

**** *********

Chase Executive Office

                                                                                                                                                                         

 

**** ************ *** ******* *********** **** ** ************ *********** ************* ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** *

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Chase contacted me on 12/**/15  however i was asked to provide very personal information that i was not comfortable providing over the phone which included social or account number i asked if i could go into a chase branch and provide this info and was told i had to provide it over the phone. that was the only way they could verify my identity. 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** ******




 

Business Response:

 

This email is to acknowledge receipt of your correspondence from ******** ****** - Case ID ********Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the consumer on December **, 2015 and January *, 2016.  We will no longer respond to the consumer on this matter.   

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at **************, ext.********.

Sincerely,

Isabella L*****

Executive Office

 

 

**** ************ *** ******* *********** **** ** ************ *********** ************* ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** **

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Chase has not helped resolve the issue. I am very displeased and I am considering changing banks, since they refuse to do anything about it. Worst customer service.

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** ******



 

3/4/2016 Problems with Product/Service | Complaint Details Unavailable
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3/3/2016 Problems with Product/Service
3/3/2016 Billing/Collection Issues
3/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been banking with Chase over twenty years and had no problems what so ever. Lately, chase has charged me non sufficient fund fee with no justification. I have my pay credited electronically every Tuesday evening to my account. My employer sends the money early Tuesday afternoon and my account is credited at midnight. I know as a former bank employee, we always credit first and process the debit after. On October **, 2015, November ****, 2015 & November ****, 2015, Chase took $34 each time from my account. I went in to my branch and talked to the branch manager about this issue and that I need my money refunded back to my account. He stated that my employer instructed them to hold my pay till 7:00am Wednesday morning. I know his reason and response is ludicrous and untrue. My employer confirmed to me that this is not true and they have no reason to say so. I have asked Chase several times to return the fees in the amount of $102 back to my account. They have not done so and I have been waiting till now and since they refused, I decided to file a claim with BBB to resolve this matter. Thank you,

Desired Settlement: Return the amount and credit my account. In addition, to stop this practice of cheating customers.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from Makalia Aga – Case No ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally on February **, 2016.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

Sincerely,

Taryn B****

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ***



 

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2/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase bank closed my account without telling me I'm not aware they were able to do this in the contract i was unable to buy my medication from the pharmacy which I could have ended up in the hospital I wasn't able to get to my money because all the branches were close. I never was told they would close my account from a disputes I made against a merchant its inconvenience to not notify someone of this and I will go to the media and the news and let all my co workers friends and relatives know about this matter the manager had no concern because ihe wasn't in this position. Unacceptable

Desired Settlement: Reopen my account

Business Response: This e-mail is to acknowledge receipt of your correspondence from ******** * ********* – Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on December **, 2015.
 
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.
 
Sincerely,
 
******** ********
 
Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

 she did not help me at all no consideration all she did was apoligige for me suffering all night from my medical condition due to them blocking my account. I think i need to get a lawyer for this matter. i see out of all businessed chase dont care about there customers. at all i think my account should be reopened. and the rules should have be explained. i dont recall and this was not discussed when signing up why they closed my account

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** *********



 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******** ** ********* – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a response was provided verbally to the customer on January *, 2016.  We have addressed this matter previously on December **, 2015 and consider it to be closed. We will not be responding to any future correspondence regarding this issue.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********

Sincerely,

******** ********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I will just have my attorney involved in their careless act where they were the cause for me being hospitalized for closing my account without telling me. a new law needs to be passed on there unconsideration saying they have no need to tell they're customers they are closing an account my illnesses could have been serious and they will pay for what they did this whole company is inconsiderate and I will notify the president and ceo of chase bank as well and my attorney general I will take them to court and present my health documents. I don't event want an account with an inconsiderate company like this that's why everyone is leaving chase bank because you'll are inconsiderate.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** *********




 

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2/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My wife purse was stolen 9-2015 and i filed a complaint with the police department about the theft. amongst the items that was stolen was her ID. i called the bank and notified them about the issue in which i had an alarm placed on the accounts that i had with your bank. On 10/*/2015 a fraud check made on my wife's name was presented to the teller for $2, 000 in which an adjustment was made from $2K. no one from chase noticed me of this transaction. i then noticed in my review of my account that i had a withdrawal for $2k in which i called my wife to determine what was going on with the account. she then proceeded to tell me that she hadn't made any withdrawal in which i called the local branch to ask them about the transaction. i told them that i never made any checks and that i need the money because i could losse my job i was transferred to the executive offices to speak to Sandy P*** who didn't pick up my calls or return my msgs about the issue i was having regarding my missing money. i had to continue to cal the claims department to get assistance because at this time my job was on the line due to missing funds. i had to borrow money to cover the missing funds. it took chase over 2 months to refund my money back to me. then on Dec **, some one walk in to a branch fill up a counter withdrawal slip for $2k and the teller told the person that there wasn't enough funds to cover the transaction. the transaction was successful and the funds were given to the thief. i received an alert that my account was under $100, i then called the bank and asked that the transaction be stopped and i hadn't authorized any transaction in that amount. Maria Aguilar filed the claim, but the transaction could not be stopped until Saturday which was beyond reasonable when i already had notified the bank of the ID theft of my wife. - I have a copy of the counter withdrawal as proof. called the claims department on December **, spoke to a very rude CS rep-see notes of the transaction. he proceed to ask "why do i have I that money in the account" in which i felt that his comment was inappropriate to say to me when I'm trying to get my concerned addressed by Chase. as of today, i still have not received my $1800 back from Chase. i call Chase repeatedly to get resolution to this issue. i believe that the teller that gave the cash to the thief needs to be fired and held accountable of the fact that she/he did not do their due diligence in protecting my account. i also believe that Chase bank should be more aware of issues and banking patterns customers business accounts. Chase needs to pull up he image stills from the date of the transaction, so that the police department will have an image to look at for prosecution.

Desired Settlement: i would like the bank to be accountable for the lack of concern to my banking issue with them . I want my money refunded to me and the image stills to be provided to me so that i can follow up with my theft charge with the police department and i feel that Chase would also want to prosecute the theft as well. why is chase so strict on Deposit into an account and not on accounts withdrawal?

Business Response:

This email is to acknowledge receipt of your correspondence from Hector V******* - Case ********Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the customer on February *, 2016.    

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at **************, ext.********.

 

Sincerely,

 

Shelley T***** *

Executive Office

 

 

**** ************ *** ******* *********** **** ** ************ *********** ************* ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ** *** ******** **** ************ ** ****** ****** *********** ******

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Additional Notes

Complaint: After being locked out of arm access to my account, I contacted chase. Chase representatives resolution was to send me through an automated verification process which requires an atm pin to used. I said no. Why would you send me through this process if I'm locked out for incorrect pin. Can you verify my account by others means? (It's Christmas Eve after banking hours.) I'm told no and that I would have to go into a local Chase bank with two forms of id. I asked to speak to a supervisor who's solution was for me to email her 2 forms of id & a copy of my debit card. I then had to call Chase back after receipt of items, when the rep sends me through the verification process again. By then i remembered my correct pin but now the month & year of my debit card was rejected? There are many ways to validate a person's identity which the three Chase representatives never attempted. I am outraged that I was put throught over the top measures to unlock my account. Even the higher up "Jo Jo" after finding out the situation, attempted to send me through the pin verification process before requesting the email. Is the only reason they helped me on the final call was because I remembered my pin? Isn't there a better process for something simple like this? I'm very disappointed in my bank and how I was treated during this process.

Desired Settlement: Contact from a manager from Chase explaining the answers to the questions in my complaint, an apology, & ensurance that this will never happen in the future.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** **** Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a  detailed response was provided verbally to the customer on January *, 2016.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at **************, ext. ********.

Sincerely,

Lisa D*****

Executive Office

 

**** ************ *** ******* *********** **** ** ************ *********** ************* ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ****

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:        

No attempt was made to unlock my account by verifying my identity by calling my phone #, asking for information I would only know, or by email verification.    


 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** ****




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** **** - Case No. ********. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January **, 2016.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

Sincerely,

Lisa D*****

Executive Office

 

**** ************ *** ******* *********** **** ** ************ *********** ************* ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** **

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Additional Notes

Complaint: I opened a chase account that ends in **** under my name is ******* ***** on 12/**/2015 in NY branch. the Bank accepted my money and now after around 10 business days my account was restricted on 1/**/2016. I found out about this when i tried to make a payment at a bar on 1/**/2016 where my debit car was declined and i had no other way to pay. I felt very embaressed in front of the Bar staff. i luckily found a friend who paid for my bill. i called the customer care and they kept saying that you need to go to a branch and they cant do anything. I went to the Branch in *********** ** ******* *** on 1/**/2016 to report the issue and the manager asked me to fill in a couple of forms and told me nothing as to what is going on with my account. asked me to go to SSN office to resolve the issue. I went to the SSN office and they told me that they have nothing to do with this. Now its been 5 days and i have no access to my money in my bank account. i went to the same branch and they asked me to sign the same to forms and asked me to wait again. this is really getting difficult for me now to survive without any money. i also talked to the compliance dept for chase as asked by the branch and they also keep asking me to go to branch and tell me that they cannot give me any information about my money.

Desired Settlement: i need the bank to give me access to my money and explain how can they restrict my access to my account without any info in intimation. i am surprised that they are not able to help a customer with me providing all the docs they asked for and also being at the branch several times now. this is really getting frustrating now

Business Response:

 

This e-mail is to acknowledge receipt of your correspondence from ******* *****– Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided on February *, 2016. We consider this matter closed.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

Sincerely,

La-Keisha P***

Executive Office

 

 

 

**** ************ *** ******* *********** **** ** ************ *********** ************* ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* **

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Additional Notes

Complaint: Long story short, I'm in real estate school, graduated college and I don't make much money and I live day by day from the money I make. I have expenses and bills to pay. In NJ, I am required to have insurance, this also means I have to pay it when it's due or else my policy is cancelled. I mention my car insurance because they take out the first week of the month, I never know when exactly because it differs. Anyway, I usually get paid Wednesday & Thursday (sometimes friday instead of thursday)from the two little jobs i have at the moment. My insurance company took the money out on tuesday for the bill, I overdraft. I didn't buy anything that day, not even food becuase I wanted to not occur a fee or additonal fee. I knew I would be paid wednesday from a check already posted on my account so I didn't worry. I looked on my account to see if they charged me and they did. So I called like the other few times I had this problem and was told by two different people no becuase I requested one before. The thing that gets me was that I am aware that I requested a complementary before and there was times that I recieved the waived fee anyway. I'm upset becuase I explained to them the same story above and they still refused to refund me knowing that my direct deposit was already in my account, it's just the funds weren't released yet. I've been a longtime customer, since i was 16 years old, I never had a problem with this bank until now. Im very dissapointed of this outcome.

Desired Settlement: I would simply like the 35 dollar overdraft fee refunded.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

They called me the very next day, apologized, refunded me and assured me that they understood my financial hardship and wished me the best of  luck with school. This made me happy, I never doubted my bank and I'm proud to do buisness with them. I want everyone to know that this bank cares about their customers.


Sincerely,

***** ******


 


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Additional Notes

Complaint: This is the 2nd time I am writing a complaint about JP Morgan Chase bank. I am extremely disgruntled by the quality of the service especially towards legacy customers like myself. The bank again charged a 10 dollar Over Draft Fee despite the fact I made the online transfer to my checking account so that overdraft does not occur. However, when I spoke with the customer service representatives I was told that I made the transfer later. I was completely confused by the protocol she explained to me, and just gave a scripted answer that she cannot help me. Being a middle class individual even 10 dollars matter to me, and the bank confuses us with complicated processes which we sometimes find difficult to defend. I have been a chase customer for roughly 10 years. I have savings, checking, credit cards account with them. My payroll is channelized through Chase bank, and it is very disappointing how they treat their long term patrons.

Desired Settlement: Refund of Over Draft Fee.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ****** ******, Complaint No.********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on January **, 2015.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ********.

Sincerely,                     

Edward A*******

Executive Office

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Gaurav T*****

THE MATTER HAS BEEN RESOLVED AFTER DISCUSSION WITH THE BANK'S EXECUTIVE OFFICE. Thanks a lot.

 


 


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Additional Notes

Complaint: I went into Chase bank located in downtown Cleveland and spoke with a banker. I explained to this banker that months prior chase closed my account under a second review and never even informed me why. I asked him to look into it because I would really like my chase back considering all family had chase and he said he would look into and he did so and he said I was cleared to open up a new account. At that time I deposited $100.00. I tried to go into the bank 2 days later and it was said that my account was restricted and I could not withdraw any funds or make any deposits. I called into chase and they explained that after a second review they decided to close my account and that I would not be able to open an account with them. I explained my frustration that I explained that this happened before to the banker and he insured me that this would not happen again. When I opened this account I set up my direct deposit to go into this account and I had scheduled all my bills to come out of this account which they're going to be rejected and I'm going to occur late fees. Chase then said they would open up a case for my concerns and I should hear something within the next 48 hours which I did not so I called back in once again and expressed my concerns that I need my funds because I have a sick child who's medication costs more than the original $100 that I put in and his health depends on his medication. I was then told my funds would be available after 1 business day. The next day my funds were not in my account and I could not go get my son medicine or make it to work with no gas. When I called in and inquired about this I got a new date of my funds being deposited on a Tuesday. I asked why I was not contacted by the rep which I was promised then I was and the resolution specialist informed me that she had tired to contact me and I informed him that was incorrect and I gave chase permission to leave a voicemail and after checking his records he just informed me that he would just have her call me and I explained my concerns that this was just told to me the day before. I have been getting the run around all week while losing money and not being able to take care of my son.

Desired Settlement: My account should be allowed to stay open and I should be allowed to take out my funds at anytime.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* ******– Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response was provided on November **, 2015. We consider this matter closed.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

Sincerely,

La-Keisha P***

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Additional Notes

Complaint: I had notification come to my phone this morning saying was over drawed on my account. So when I log in to find that stamps.com was able to take money and put that transaction into pending. I decided to call chase and tell them to declined the charge. The lady said we don`t do that. I said I don`t have money at this point in time. Decline it before they take it. So she transfer me to claims and they were giving me a hard time. So I asked to speak to a supervisor and she says none is here. Really? I said I want to speak to one and she claimed they don`t have any..So I asked again and she hangs up on me. Chase has some great customer service NOT I told the rep why did you let a company take money out when there is no money in the account. I said so if there was a 1,000 taken out and only 1 penny in the account you all would allow it..She says Yes...That don`t sound to safe

Desired Settlement: Refund whatever charges you may charge my account and close this account. I don`t safe with a company that does nothing and protects my money that I work hard for. Decline the charge when there is no money in the account

Business Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December **,2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
****** ******

 

I have closed that account once I was refunded. I will never do business with them again. Thanks BBB for your help in this matter



 


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Additional Notes

Complaint: I received a $34 overdraft fee for a check was was deposited to another account after 7pm on ****. ***** claims that this check posted the same day. There is no way it processed that fast. As of midnight on **** there was no check that cleared. I woke up to a notice that they had charged my account the $34 overdraft fee. They lied about the date that the check had posted to reward themselves a fee. The check at the earliest posted after midnight on ****. Then, I should have been given a notice that my account was overdrawn and had until 11 pm to deposit funds. My account is set up for low account balances under $50 and overdrawn accounts. I never received either on of those because the account was not overdrawn on **** like they say it was. Customer service at Chase is rude and just tells me they won't waive the fee. I even had one customer service rep tell me I can avoid my account my having notifications set up. Those notifications were already set up and didn't help in this situation because they lied about the date the check posted. Checks don't post the same day they are deposited. Especially since the check was deposited until well after business hours and didn't show up on my Chase account until ****.

Desired Settlement: I would like my $34 fee waived and refunded.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from Pamela K***** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December **, 2015.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at **************, ext. ********.

Sincerely,

Daniel E Q**********

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I appreciate that you refunded my fees. That is all I wanted in the first place. I asked multiple times for customer service to do so. Also, I wish you wouldn't lie about when a check was cleared to get a fee. I have to constantly take screen shots of my account to prove the date when things post. There is no way that the check was presented for payment on **** when it wasn't even deposited until after 7 pm on ****. You claimed it posted on **** when it cleared well after midnight. Your customer service even said that it mostly likely cleared around 4-6 am on ****, It should have had a date of **** and then not eligible for fee until 11 pm on ****.
Sincerely,

****** ******



 

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Additional Notes

Complaint: I opened a checking acct repersenative payee acct for my daughter Hannah S***** and the courts had our atty open a money market acct chase linked these accounts and were not supposed too i went to the local branch they un linked them next thing one month we were good got bank statement on 12/*/15 and it showed money market again i calked customer care they were rude

Desired Settlement: Unlink the accts i will be ckosing all 3 of my checking accts and will ask the probate judge to move the money market acct to a different bank

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ***** *****, Complaint No*********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on December **, 2015.

                                                                                                                                       

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ********.

Sincerely,

                     

Edward A*******

 

Executive Office

                                                                                                                                                                              

**** ************ *** ******* *********** **** ** ************ *********** ************* ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** **

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Additional Notes

Complaint: I have a business account (Equalibrium LLC) with JPMorganChase Bank, located at: ***** ****** **** ******** ** ***** Within the past 30 days, I filed a claim by phone with a JPMorgan Chase Bank representative, because a company in Florida (321loans.com) had taken 3 payments out of my account (by automatic withdrawal) and had not followed through, on agreements made. JPMorgan Chase Bank refunded two of the three payments by way of courtesy, yet I was not advised, that the account needed to be restricted, in order to avoid future withdrawals by ************. Therefore, on approximately 12/**/2015, ************ withdrew another payment, in the approximate amount of $557.05.

Desired Settlement: Since a JPMorgan Chase Bank representative did not stop these auto withdrawal payments from occurring (even though I had previously filed a claim) and did not restrict the account, I need a refund of $557.05.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from **** ** ********* – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on December **, 2015.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

Sincerely,

Jocelyn R********

 

 

Executive Office

 

**** ************* ** *** ************* ******** ***** ** ** *** ******** ** ** ***** ** ************ *** *** ******** ** **** ** *** ********* ********** ** ** ** ******** ************ ** *** ************ *** ****** ******* **** *** ***** *********** *** *** ********* ** ** ************ ** ******** *** *** ******* ** ****** ******* ******* *** ******** ** ********** **** ****** ** *** *

Consumer Response: Better Business Bureau:

I have reviewed the response made, by the business in reference to complaint ID ********.  This resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** **  *********



 

12/23/2015 Problems with Product/Service
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Additional Notes

Complaint: On Tuesday November **, 2015, I went into A Chase Branch located at *** ********* *** ***** ** ***** where I spoke with Mr. Mathew T. S****** Relationship Banker Officer and requested a partial withdrawal in the amount of $1000.00 from my ******** ******* **** ********* **. The United States Life Insurance Co annuity account. I requested this partial withdrawal after being told I could withdraw that amount without penalty. The following Tuesday November **, 2105 I went back into the bank to check on the status of same when I wasn't in receipt of the check as of yet which can only be mailed and not deposited directly into a checking account. After representing my Chase Debit Card and Non Drivers ID to Mathew he informed me that I requested the amount of $2000.00 and surrendered the account because you had to keep $2000.00 in the account to keep it open. I replied to him that is not what I requested. After going back and forth with him 1st I asked him if he kept a copy of the original request form he sent out, he replied no. I stated to him that's ok I have one at home you provided to me which I stapled one of your business card to. Secondly I suggested to him that he call the ******** ******* **** ********* **. The United States Life Insurance Co directly and find out exactly what happened as opposed to speaking with the Chase representative he was currently speaking with. After Mathew and myself spoke to one of the representatives at the ******** ******* **** ********* **. the United States Life Insurance Co they stated the reason they probably surrendered the whole account is because there always had to be a remaining balance of 2000 in that particular account. I replied they had no business doing that without my consent, someone should have contacted me in this regard before doing whatever they wanted to do. I know why they did it thou, due to the interest rate that I certainly can't get today they probably thought I was desperate enough due to the upcoming holidays and was hoping I just took the check to the bank and deposited it before really looking at it. After learning Chase had closed/surrendered my annuity account and had sent the check out yesterday which would have been Monday November 23, 2015 I suggested they put a stop payment on the check and return my $2000.00 back into my account. Whoever Mathew spoke to regarding the stop payment and replenishment of my account informed him that would take seven (7) to ten (10) business days and that they also had to present the situation to some kind of committee to see what they believe should happen. I replied no that should happen right now because I should not be responsible for the closure of my account and a check with an amount I never requested in the first place. I then asked Mathew to let me talk on my behalf, he than passed me the phone at which point I asked to speak to a supervisor in this regard. I was placed on hold and no one ever returned to the phone. At that time I was on lunch and I told Mathew I had to leave, I would call them back later and keep him posted and what happens next. Mathew than apologized to me for knowing the correct amount I had requested and asked me to forgive him for not believing me in the first place. When I got back to work I called the ******** ******* **** ********* **. The United States Life Insurance Co myself and spoke with another individual whose name I don't have in front of me but can produce if need be that informed me he understood my frustration and that he would begin the process for the stop payment right there that would take one (1) to three (3) business days and he didn't understand why anyone would say seven (7) to ten (10) business days in the first place. I explained to him I still felt that was to long to be worrying about something I didn't request in the first place. I think that was very unprofessional of them to try to force me to close my account.

Desired Settlement: I need my account back with the original interest rate it had and some kind of financial compensation for the inconvenience mental pain and suffering until I will be contacted from Chase/******** ******* **** ********* **. The United States Life Insurance Co with a resolution. Here it is Thanksgiving Day and all I can think about is Chase/******** ******* **** ********* **. The United States Life Insurance Co.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from Lisa Wright– Case No. ********. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided to the customer over the phone on December **, 2015. 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

Sincerely,

Jorge P******

Chase Executive Office

12/21/2015 Problems with Product/Service | Complaint Details Unavailable
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12/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I lost my debit card on Sunday, and I called chase customer service right away I spoke to a Daniel and he advised me there was three transactions on my card since I lost it. Which came out to for almost 400 from an arm which is odd as I have a debit card but people these days anything is possible. I spoke to a claims person advising it's gonna take 24 or 48 hours to see it back on my account. Well I check my statement on Monday they placed it back on my account I was happy I have money for gifts for my children on Christmas , I check again this morning Tuesday and they removed my credit again! I am so upset that my bank who I trust money with will not have the courtesy to help me and get me my money that I was stolen from. I've Had Nothing But Issues With Chase And I Am At The Point Of Taking My Money To A Better bank!

Desired Settlement: I want my bank chase to put the money that some no good person stole from me and I want it placed in my account today! If I don't see resolution I will call corporate and anyone else who is high in chase for a resolution!

Consumer Response:

Hello, 

 

I see the credit back on my account!

Thank you for the help and taking my complaint in consideration 


******* *******



 


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Additional Notes

Complaint: On November *, 2015 an ACH charge of $47 was made against my checking account with JP Morgan Chase. At the same time, my social security check deposit of $2,187 was being placed in my account. Because this deposit was listed as "pending" by the JP Morgan Chase System, I was charged an OD fee of $34. I contacted the bank and was told by one of the representative, Jason, that he would not reverse as the credit was marked as pending. I advised that I was able to withdraw $600 from this "pending" credit.

Desired Settlement: Credit my account for the OD fee.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID ********.  I would like for this complaint to remain open as the business has not made the proper contact with me.

Sincerely,

*** ******

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Additional Notes

Complaint: On our about 11/*/15, for the first time since the account was opened my business checking account went overdraft. When this account was established I have established several safeguards to prevent over draft fees from occurring with Chase. Such as, 1) to take the funds from my personal checking account, 2) to stop charges from going through and decline the charge 3)Notifications that the account was in overdraft via a phone call from the local branch 4) text message alerts or email notification. None of the above safeguards was done by Chase and as a result the account was overdraft for several days., accruing more than 500% in penalties. The overdraft fee was done in a usurious manner without any attempt to reach out to my self to stop the fees from accumulating. If I would have been made aware of the overdraft I would have simply used other accounts. For example a $5 debit card transaction was charged $35 in fees. Furthermore, I made several attempts to login via a mobile device during this time period and I received a error message that the service is not available.

Desired Settlement: Refund of NSF fees and extended overdraft fees

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* ********* - Case No ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed on December *, 2015. We consider this matter closed.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

Sincerely,

Connie D***

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *********



 

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Additional Notes

Complaint: I made a payment to Chase.com for my ****** Credit card, 11/*/15 which has been acknowledged by my bank **** bank (through ************) and though ******** has acknowledged it, they have not given me a confirmation number and Chase refuses to do anything. Why should I be expected to contact everyone, when they have all the electronic files. I don't get any confirmation numbers from ********. I make these payments all the time through the same accounts, so Chase should have all the information, as this is not the only payment made this month.

Desired Settlement: Why is it if I make a mistake, I have to pay for it, and when these banks screw up, I still have to pay, not only in lost money, but in lost time and aggravation. They want me to do all the investigation. I want to get paid, for the lost time, aggravation, and lost money.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ****



 

12/2/2015 Problems with Product/Service
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11/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase sends out a monthly marketing promotional to encourage new clients stating by opening a checking and savings for their amount stipulated you will receive 500.00 if left for 90 days. I inquired and opened the new account on 10/** with the required amount they stipulated as well as a request for direct deposit they require in their new customer contract. After not even a week later, I received a letter from corporate headquarters that they can no longer support my bank accounts and were terminating our contract as of 11/*/15. They gave me a list of financial tasks that must be performed by 10/**/15 as to insure a hassle free separation. I immediately called the branch manager as well as the corporate headquarters and received absolutely no answers or rational as to why this happened. They only told me its at the banks discretion to terminate as they see fit any accounts they want. No one seems to have privy as to this top secret information. They not only wasted my time and money, I want to warn everyone it's a scam they don't want to shell out the promotional money they offer and wont unless you are bringing over your entire life savings. Stay clear of this bank as they are unprofessional and scam artists. On 11/*/15, I personally had to go to the branch and close the account before it negatively was reported that the bank was going to do it on 11/* I'll keep my money safe in my credit union. Again stay away from Chase and their false marketing practices.

Desired Settlement: As a consumer I not only want to be enlightened of poor business practices operating in New York, I also want to report the unethical and unprofessional practices I see being played on the consumer. My resolution in this matter is to know why Chase is allowed to terminate accounts with no regard or explanation to the consumer. Secondly I want to know why my account can no longer be supported by a commercial bank that actively targeted me as a potential customer. Thank you

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *********** ** ****** – Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on November **, 2015. We consider this matter closed.  

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.********.

Sincerely,

Diana S. L*****

Executive Office

 

**** ************ *** ******* *********** **** ** ************ *********** ************* ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** *****

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11/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I spoke with Mr. Jorgie P****** Executive Office Representative and he hung up in my face. This is a direct reflection of Jamie D****** customer service acumen and directives to the staff in his office on how to respond to customers. I’d been on the phone with Chase for ONE HOUR. A phone representative transferred me to Mr. Jorgie P******. He advised me that Chase temporarily removed funds from my checking account to honor two pending debits from QVC for 35.32 each. And that Chase did not pay QVC. I asked Mr. Jorgie P****** why not. He told me that Chase never took the funds out of my account. Mr. Jorgie P****** repeated this scenario several times. Obviously, it does not make sense. According to my records Chase took the funds out on Sept **, 2015 and never paid QVC and never put the money back in my account. Now a collection company is after me. I thought QVC was paid. The only explanation of how this happened is as follows: Simultaneously with the QVC transactions I received a new debt card. Evidently the funds were returned to the old card number ending in **** somehow and not to the new one. Despite what happened it is beyond unprofessional or ethical to hang up on a customer that's been on hold for 60 minutes and transferred to Jamie D****** Executive Office for help.

Desired Settlement: I want $76 credited to my account. And any other charges not paid to QVC on September ****.

Business Response:

This e-mail is to acknowledge receipt of your correspondence for Barbara A. R****** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on November *, 2015 to address complaint.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

Sincerely,

Katherine D*****

Executive Office

                                                                                                   

**** ************ *** ******* *********** **** ** ************ *********** ************* ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ******** ****

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10/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ***** ***** withdrew $600 from our checking account in person on Monday, 9/**/15. The teller @ the Chase branch at **** *** **** **** ***** gave her six one hundred dollar bills. On Thursday, 9/**/15, she paid a cashier at our local Home Depot with one of the bills. She was told it was verified as counterfeit when passed through a machine Home Depot uses to check bills. She paid with her debit card and the counterfeit bill was returned to her. The next day, Friday, 9/**/15, she returned to the Chase bank on *** **** to report the error and to request reimbursement of her money. The branch manager, Rafael T*****, told her he was not accepting the counterfeit bill and not reimbursing the $100. He noted she should have returned the same day; and that upon receiving and accepting the money, and leaving the bank, the responsibility was hers.

Desired Settlement: ***** ***** wants her $100 returned and for the bank manager to be reprimanded for poor costumer service.

Business Response:

 

This e-mail is to acknowledge receipt of your correspondence from ***** ***** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on October *, 2015

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at **************, ext. ********.

Sincerely,

Jose H******

Executive Office

10/21/2015 Guarantee/Warranty Issues | Complaint Details Unavailable
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Additional Notes

Complaint: I couldn't get this resolved in person at a local Chase bank branch. On 9/*/2015 I deposited a check from my renter for $2400.00. They put on hold $2200.00 until 9/**/2015. My renter texted me a photo of his Citi Bank account showing that the check cleared his account on 9/*/2015 six days ago. I want to know why Chase still has my money on hold. Chase put the renters check on hold last month, but the hold was taken off after only 4 days after I deposited it. I have had this account in very good standing at Chase Bank since they took over ********** ****** seven years ago. I would like this problem resolved immediately.

Desired Settlement: Chase Bank should treat their long term customers with respect and trust. I have had 2 Chase credit cards and a home equity line loan for many years. Even if the renters check was not honored at **** ***** does Chase Bank think that I would not cover the funds? And where has that money been for the last six days? I do not want to wait for my rent money next month. I would like some answers and I want the hold released immediately!

Business Response:

This e-mail is to acknowledge receipt of your correspondence from **. **** *********, Complaint No.********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **, 2015.

                                                                                                                                       

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ********.

 

Sincerely,

                     

Edward A*******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Mr. A******* could not tell me where my money was for all those days they say they didn'thhave acknowledgement that they had it.


He said it could happen again! Even though the check was good! Time to look for another bank.


Sincerely,
**** *********




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from **. **** *********, Complaint No.********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **, 2015.

                                                                                                                                       

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ********.

 

Sincerely,

                     

Edward A*******

 

Executive Office

 

10/10/2015 Problems with Product/Service | Complaint Details Unavailable
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10/7/2015 Problems with Product/Service
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10/7/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I've been a Chase banking customer for years. Probably not the most valuable customer, because I'm never rich, but I do keep my money there. Not only do I keep my money there, but I encourage others to keep their money there. Especially when Chase QuickPay was first coming around I was telling everyone to get Chase. Now I've run into a small ****** issue: Chase will not refund me insufficient fund fees they have charged me on two auto drafts for bills I pay, because of "how many insufficient fund refunds are on my account." I would have no problem accepting this fate, except for one thing; Courtney (the customer service rep I spoke to) informed me that if I were to pay my bills thru Chase.com, I wouldn't have this issue because Chase would simply reject the auto draft, and I could then not overdraw my account. This is a cool feature because then I could just go pay the bill once I had the money within a few days time. I feel like since this is news to me, maybe they should be lenient, and NOT charge me $68 dollars for not using their service.

Desired Settlement: I just want my $68 back.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** **** *********, Complaint No.********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on September **, 2015.

                                                                                                                                       

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at **************, extension ********.

 

Sincerely,

                     

Edward A*******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *********



 

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Additional Notes

Complaint: i received a check from someone to do some business for, sent me the check in advanced as a deposit, i got the check i deposited in my account, called the bank to make sure it would clear before anything; they told me the day of it would be clear tomorrow. So the next day i called the bank and spoke to a customer service agent, and she checked my account and the said the check has totally cleared and the whole amount was available, i said already!? she replied yes, it was a good check, i took the money out, and the very next day the bank called me and told me the check was no good, i was disappointed, and called them immediately, and still no help, they took the money out of my account to cover the bad that they said was good and cleared. when i talked to a customer agent she admitted they were wrong for issuing the whole available amount prior to fully clearing (7 days), by law they're suppose to release a portion of the amount, not the whole amount, i think they did that because i had enough in the account to cover. I've been battling this situation out for weeks now, i came to the conclusion the guy who wrote the check knew it was bad, but the bank (chase), insist that it was a good check, and not fraud. If i didn't have the money to cover the check, i think they would've released me a portion and the loss would minimal.

Desired Settlement: I would like them to work with me on the matter letting me file a claim in their fraud dept, which they refuse, because they see nothing was wrong. Maybe also give me some of my money back because of their error.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
****** *******



 

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Additional Notes

Complaint: I bank with Chase(J P Morgan) On September * 2015 there were two items that posted on the same day. They choose to post the larger amount first causing an overdraft,then the smaller amount which would have cleared thus avoiding two overdraft charges. This is so wrong and when I wrote to them they were bringing up April OD ,I'm not talking about the past but the September issue

Desired Settlement: A refund of one over draft charge in the amount of $34.00

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ******   – Case no. ********. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by letter  to the customer on September **, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

Anabel G*******

 

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******



 

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Additional Notes

Complaint: I had insufficient funds on my account regarding a bill payment monday, and i had to get money within my account by tuesday. Chase has a feature called "Quick Pay" that allows one to send money to another chase account. I uitlized that feature last night round 11PM to cover the insufficient funds, and it did, and yet i was still charged a 35.00 fee. I called chase this morning, and they informed me that they cant help because of several courtesy insufficient fee refunds i made on my account between October and November 2014 (I was actually in military training at that time. Its difficult to stay on top of your finances while training). for some reason, they still did not want to provide me with the refund.

Desired Settlement: $35.00 back on to my account. I would also like to have information given to me on how to close my account, as i plan on doing this in the coming months.

Business Response:

This response is to acknowledge receipt of your correspondence from **** ****** - Case ID ********Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was verbally provided to the consumer on September *, 2015.   

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.*******.

 

Sincerely,

 

Shelley T*****

 

Executive Office

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Ms. T*****, A  corporate employee, was able to assist me and clear up the confusion and overdraft issue I had with Chase, and their customer service hotline. She provided me with additional information to prvent a situation such as the one i was in from happening again, and shared contact information pertaining to me and my personal banking. My situation being unique, i was refunded. 

Sincerely,

**** ******



 

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Additional Notes

Complaint: I have been asking for a year to be off of their marketing lists. I continue to receive mailings and have attempted to contact Chase via their website and ******** page---no responses to any of my requests.

Desired Settlement: Successfully remove me from your mailing list

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** **** – Case No. ********.   Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on August *, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext.*******.

 

Sincerely,

 

 

 

Michelle C*******

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ****



 

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Additional Notes

Complaint: I was referred to Chase Private Client services by my previous employer to convert my 401k investment plan to an IRA. I have absolutly no financial background. In the past, I had relied on Chase services to direct my investments and paid the required service fee. The representative from Chase Private Client was Mr. Carmine L********. After meeting with Mr. L********, I presented a specific investment strategy on how I planned to utilize my 401k funds. I was looking to utilize funds in real estate. If this method is used, the IRA holds the note and the investor does not see any income for tax implications. The investor never actually sees the funds. He has over 15 years of experience, licensed in multiple states and holds the title of Vice President. Surprisingly, he stated he was not aware of this method. He did however explain the tax implications and advised me to utilize another method to allow for a tax free loan. He then set this loan up for me with another firm. The direction given to me by Mr. L******** and Chase Private Client services were done in order to ensure that the value of my accounts would remain available for their investment purposes. My decision to utilize this method of investment would have removed the entire value of my IRA from the investment pool available to Mr. L********, thereby reducing his ability for personal financial gain through commissions. Ethically, I should have been directed to another firm with the ability to provide me the requested services. In trusting in the expertise of my financial planner, I moved forward with the transaction that was already in process. Although I had been out of work due to a reduction in my company, Chase's advisment caused significant financial loss through the assumed acquisition of income by the ***. I have presented this to Chase Executive Offices with no resolution proposed. Chase did an internal investigation including an interview with Mr. L******** with no consideration for any details from the consumer. Issue is pending

Desired Settlement: The balance of Tax liability with the *** and ** State to be covered.

Business Response:

 

This e-mail is to acknowledge receipt of your correspondence from **** ********* – Case No. ******** Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided in writing on July *, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

Jonathan D*****

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The answer recieved is nothing more than a copy of previous letters that I have recieved. Nothing additional has been done.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**** *********




 

Business Response:

 

 

This e-mail is to acknowledge receipt of your correspondence from **** ********* – Case No. ******** Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided in writing on July *, 2015. We consider this matter closed and we are no longer responding to this complaint.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

Jonathan D*****

 

Executive Office

 

 

 

This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.

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Additional Notes

Complaint: Good Morning, My name is ****** ******* and I was a customer with chase in the past. I have had a terrible time with chase and their investigative measures are terrible. Last year my card was stolen and I reported it to chase customer service. There was a extremely huge charge from a Rental Car company that I was not aware of which totaled out to approximately $4800. 1. I did not have those type of funds in my account 2. I was not in ** at that time and while I was away my wallet was stolen in ********** 3. I own two of my own vehicles in which I am a *** **** Resident so any need for a rental was not necessary. I explained that to the people doing the investigation and decided against it with no explanation. I am not going to be liable when I reported my card stolen, and I had no need for any rentals ESPECIALLY when I was not in **. Chase has reported my account to ***********, and I am demanding that my name is removed from that! As a customer I did my part and reported it, and chase did not help me in any way! If this matter is not taken care of, I will be moving this to legal measures for false investigations which has damaged me because I cannot open bank accounts and it affects my credit! Thanks,

Desired Settlement: The outcome that I want is to clear those charges from my name because I took the necessary measure with chase customer service and I expected them to help me and they did not! Charges that accrued even after I called and told them that my card was stolen was ignored! I WANT MY NAME OFF OF ***********! I cannot open another bank account because chase reported to them that I owe them a balance that has nothing to do with me!

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ******* – Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response was sent to the customer on July **, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

Connie D***

 

Executive Office

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7/27/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Chase Bank is employing a very dirty business practice and I do not understand how they are able to get away with it. They continuously are posting larger dollar transactions to my account on the same day as smaller dollar transactions that would have cleared had they not posted to larger transaction first to be able to charge me countless Non-Sufficient Funds fees. In the past 6 months I have been charged $850 dollars due to Non-sufficient Funds, almost $300 of these or more could have been avoided if they would have posted the smaller ticket items first to ensure they cleared. This is by no means ethical to the customer and it is making it almost impossible for me to reconcile the account to get ahead in my finances. I have requested they remove the charges, especially the ones that should have been avoided, but they are only willing to remove approximately $100 dollars of the current $300 in fees that could have been avoided. I can provide a print off of my statement to you if you would like to identify the countless times this has occurred in the past six months. I understand I am responsible for paying fees when the funds weren't available, but I do not feel it is fair or just by any means for them to post larger ticket transactions first to charge me more money. I will obviously be taking my business elsewhere in the future, but I do not feel that I have been provided with a fair resolution with Chase in regard to the fees I currently have outstanding.

Desired Settlement: I would like the charges I have identified as unfair and unjust removed because they could have been avoided in there entirety if they posted transactions in a fair and ethical manner to the customer. Approximately an additional $200 at this point would need to be applied to my account.

Business Response: This e-mail is to acknowledge receipt of your correspondence from ****** ***** – Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone on June **, 2015. We consider this matter closed and we are no longer responding to this complaint. 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

Sincerely,

Jonathan D*****

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

even if they feel it is of sound business reasoning to post payments in the fashion that they do, it is not in their customer's best interest. It is strictly my opinion but if they are going to pay all charges on an account without returning any, they should do it in a fashion that is in the customer's best interest that incurs the least amount of charges. It is unethical that a large corporation continues to profit and takes money from lower class individuals who are already struggling to live paycheck to paycheck. I would have completely understood charges when they provided me with a service and paid for things on my behalf when I was short on funds to do so, but to intentionally post larger ticket items before smaller ticket items to maximize profits on these individuals is unethical in my opinion and it should not be allowed. 

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** *****




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ***** – Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by mail on July *, 2015. We consider this matter closed and we are no longer responding to this complaint.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

Jonathan D*****

 

Executive Office

 

 

 

This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.

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7/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern: ************* is listed as being number two in the united states for fraud. My father has been hospitalized with ***** **** ******** ****** from September *** 2013, until he passed away on December ** of 2013. Unable to walk my father made no financial transactions from August **** of 2013 up until his death. All while I was declared his legal power of attorney at ******* ***** ******** on the *** of that month with professional legal witnesses. I would like to know how it is possible for a man who is deceased to empty and close out an account a year later? I want every dime replaced with interest from August **** of 2013 except for the fourty nine dollar *** **** insurance payment and his cell phone bill. Everything should have been frozen and sent to probate court. Were I am currently working to obtain Executor of my fathers estate. The proper way. I have also contacted Govener **** *****'s office about this. I would like justice to be served.

Desired Settlement: DesiredSettlementID: Refund I would like the law to be strict on fraud. Prosecute the corporate to the fullest extent of the law.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* **********– Case No. ********. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by letter to the customer on July *, 2015. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

Jorge P******

 

Chase Executive Office

 

This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ***** **********



 

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7/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been banking with the Chase Bank at **** * ***** ***** *********** ** ***** location for many years and had a great relationship with my banker. Until recently. My small business qualified for a loan in 2013 and after one year my banker Priti C****** proposed a line of credit increase. We submitted the loan application, and after a few weeks Priti sent me a large package of documents saying I should sign this package to proceed with the "line of credit increase". The interest rate was not outlined in bold and neither did pretty mention anything about an interest rate increase for my business line of credit. I recently found out that there was a page that had the interest in very small and blurred font, and that page DOES NOT have my signature on it and neither did i see it in the package that the banker sent me. I trusted her, since we had a great professional business relationship and i would never expect her to screw me on any business transaction. Boy was i wrong. The rate was increased 150% from the original rate without my knowledge, and the line of credit was increased by an insignificant amount. The transaction had NO NET TANGIBLE BENEFIT to my business. Dispute filed.

Desired Settlement: I would like to get my old rate and terms back or refinance into a new loan with lower interest rate.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** *******, Case no.********. We take consumer feedback very seriously. We have fully reviewed this matter and responded in writing to the customer on July **, 2015 regarding the issue.

 

In order to protect consumer privacy, the consumer has the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

7/20/2015 Problems with Product/Service | Complaint Details Unavailable
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7/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently opened an account with Chase bank and I had some unauthorized charges post on my account from ******* ***** and ******* *****. As a courtesy Chase called me to verify the charges, which I of course said they were unauthorized, then Chase agreed to give me a refund in the meantime while they handled the dispute with the merchants and would send me a new debit card to ensure no further unauthorized charges. All while this is going on, I supposed the "back office" of Chase reviewed my account and decided that they no longer would be doing business with me, and chose to close the account. I never received notice of this decision. When I received my new card in the mail, it didn't work and I called in to customer service and was informed of my account being closed. I was never given the reason why, but I told the representative that this wouldn't work because I had direct deposit coming from my employer that was too late to change. Either way, the closure wasn't scheduled for another 10 business days (the 10th business day was today) so my direct deposit went through just fine. On June ****, I went to a Chase branch to withdraw my remaining funds before my account closed and I found out that the Loss Prevention Department put a restriction on my account until the claim disputes I filed were finalized, I would not have access to over $400 dollars until then. When I spoke to the Claims Department they have an estimated time of completion of August **** (the maximum of 90 days mandated by VISA), and because there were restrictions set on my account the Claims department would thoroughly investigate the dispute up to the maximum date. Basically saying, they would hold my money until August ****, even though I am able to submit proof that ******* returned the payment. When I explained the inconvenience, and that I needed the money to pay bills and get to and from work, the representative just apologized, reiterated the policy, and I'd have to wait until the claim was finalized. Additionally, all this time Chase knew that they were closing my account but I was still doing transactions at the branches and the tellers/bankers there did not inform me of this decision. Had I not gone into the bank on June **** to withdraw all my funds, I would have no idea the restrictions set and Chase's intent to "freeze" my account, in fact, one representative told me I was sent a letter with all that information. My issue is that I find all of this to be very underhanded and shady, why would you send me a letter informing me that my account was closing and I would have restrictions on that account, when everything else with Chase is communicated via email and text? Also, the representatives have absolutely no compassion for my issue, or any sense of urgency when I call in and explain that I need my funds to get to work, pay bills, and buy necessary prescriptions for myself and my mother. And the two departments (Claims and Loss Prevention), send me back and forth constantly and talk me in circles. If I call Claims, they tell me LP is the department that can help me, then I talk to LP and they try to transfer me back to Claims.

Desired Settlement: I would like Chase Bank to remove the restriction on my account so I can withdraw my money at a branch. I do not want them to send me a check in the mail as my mail is entirely unreliable.

7/17/2015 Problems with Product/Service | Complaint Details Unavailable
7/16/2015 Billing/Collection Issues | Complaint Details Unavailable
7/16/2015 Problems with Product/Service | Complaint Details Unavailable
7/16/2015 Billing/Collection Issues | Complaint Details Unavailable
7/16/2015 Billing/Collection Issues | Complaint Details Unavailable
7/15/2015 Problems with Product/Service | Complaint Details Unavailable
7/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My computer was having problems while I was searching *********** for cheap hotel rooms. Somehow, between pages, I ended up booking a hotel that I did not want. I did not realize this booking until a few days after when I received an email about it. I called ******* that evening, and they absolutely refused to refund my money. So I called Chase and filed a claim with them. They immediately credited my account $215.33 on 3/**/2015. I repeatedly asked the gentleman I spoke with how long it would take for a response, and he rudely, and repeatedly responded they would know within 24-48hours. I asked him this many times, and every time, I got the same answer, 24-48hours. I did not hear ANYTHING from Chase bank since the initial email confirming my claim. After 5-7 days, I had not heard anything and figured all had gone well. Now, a month and half later, Chase is telling me ******* has also refused them to refund the money, and since my computer messed up, they are considering it an INTENTIONAL purchase and they will be withdrawing the $215.33 from my account. This was almost 2 months ago, I have not financially planned for such a withdraw from my account. Had they told me it could take this long, the money would have sat there, however, they did NOT keep in contact with me and I was repeatedly told they would know the outcome in 24-48 hours. This whole thing was not my fault to begin with, and I do not believe I should be charged the $215.33 this long after filing my claim and receiving the money back.

Desired Settlement: My desired outcome is that Chase does NOT withdraw the $215.33 from my account.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******** ****** – Case No. ******** Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally on July *, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.********.

 

Sincerely,

 

Jonathan D*****

 

Executive Office

 

 

 

This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

 

Chase has told me I must take my complaint to ******* to get a resolution. Mr. D***** has spoken with another department and they refuse to come to any resolution in my favor for this case. I will be taking my complaint to ******* in hopes that someone can help me out with the problem.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** ******




 %

7/12/2015 Problems with Product/Service | Complaint Details Unavailable
7/10/2015 Problems with Product/Service | Complaint Details Unavailable
7/10/2015 Problems with Product/Service | Complaint Details Unavailable
7/10/2015 Advertising/Sales Issues | Complaint Details Unavailable
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7/8/2015 Problems with Product/Service | Complaint Details Unavailable
7/8/2015 Problems with Product/Service | Complaint Details Unavailable
7/7/2015 Billing/Collection Issues | Complaint Details Unavailable
7/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Customer Service failed to stop a ACH payment, multiple attempts to resolve. Chase refuses to resolve this issue in full and refund money due. spoke with a customer service rep on 06/**/2015 in regards to stopping ach payment to a rental company. payment made online to the company. explained to rep that i needed to stop the payment of $890.00 and there was a service fee as well I would like stopped, alternate payment was arranged. He placed the stop and stated that this would be completed on the next business day and I would possibly see my account to go negative however, it would be corrected the following day. on 06/**/2015 my account did appear in the negative as the representative advised, I did not contact Chase on that day at the advise of the service representative. On 06/**/2015, I seen that there was a $34.00 fee for insufficent funds and a payment of $12.15 to ********. I contacted Chase and was told that I didnt advise them it would be 2 transactions and they did nothing wrong. They would extend me a courtesy adjustment for the $34.00 and place corrected stop payments so the rental company nor the *** ***** online company would be able to deduct anything from my account again. On 06/**/2015, there was a deduction for $25.00 from ******** on my account. I called again and they stated that the previous call made only stopped the exact amounts and not the companies themselves from accessing my account and deducting money. I asked for this to be corrected and was told the tape has to be listened to for that call and i would need to wait 2 business days. I did not have any contact therefore I sent an email to the company to advise I now had another $34.00 insufficient funds charge due to the company not following through with what I had asked to be completed. I was told at that time they could do nothing but request the tape be listened to and they would get back with me.Stop payments for 0-$999.99 were placed for both companies. I was responded to and given a $34.00 credit for insufficient funding due to the error however, no one would correct the error of being billed $12.15 nor the additional $25.00 from ******** stating I was the one responsible for the error not the bank and that that they listened to these calls and there would be no changes. I do not believe that anyone listened to these calls nor did they listen to anything I said. This is a small amount to the bank and their error. I am not a large customer with Chase however, I am consistent with them in what I banking I do have.

Desired Settlement: I would like the $12.15 refunded from 06/**/2015 and $25.00 from 06/**/2015. I also want my account noted that I was not in error, this was not a "1-time courtesy adjustment" that will prohibit me from any adjustments on my account in the future if there is an error. I have also spent over 2 weeks of frustrating time with this company over $71.15 and Chase is fighting making this correction in full. I have not been refunded the $37.15 that was charged after paying $30.00 for a stop payment.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* *****– Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided over the phone to the customer on June **, 2015. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

**** *********

 

Chase Executive Office

7/6/2015 Problems with Product/Service | Complaint Details Unavailable
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6/30/2015 Billing/Collection Issues | Complaint Details Unavailable
6/29/2015 Billing/Collection Issues | Complaint Details Unavailable
6/29/2015 Problems with Product/Service | Complaint Details Unavailable
6/29/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Payments/Purchases take to long to clear or even be pending on account, resulting in inappropriate insufficient funds fee's. Received two insufficient funds fee's, but Chase would only refund one of them.

Desired Settlement: I would like to be refunded my second insufficient fund fee.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******** ******** Case No. *********  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by mail to the customer on June *** 2015. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *********

 

Sincerely,

 

**** *********

 

Chase Executive Office

6/29/2015 Billing/Collection Issues | Complaint Details Unavailable
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6/29/2015 Problems with Product/Service
6/29/2015 Problems with Product/Service
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6/19/2015 Problems with Product/Service | Complaint Details Unavailable
6/19/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Chase is charging me multiple overdraft fees and overdraw my account over and over taking it over its limit therefore creating more overdraft fees for other checks that come in i called to clear it up and they did not help when i call for assistance I am being sent to customer service reps in the *********** who's english is not clear and repeat themselves and the situation you explain over and over but have no solution

Desired Settlement: Refund of overdraft fees

Business Response:

This e-mail is to acknowledge receipt of your correspondence from **** ********* – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided over the phone to the customer on June **, 2015. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

***** *****

 

Chase Executive Office

6/18/2015 Problems with Product/Service
6/17/2015 Billing/Collection Issues | Complaint Details Unavailable
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6/15/2015 Billing/Collection Issues | Complaint Details Unavailable
6/11/2015 Billing/Collection Issues | Complaint Details Unavailable
6/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been a customer with this bank for a long time and hold different accounts with this bank. I went to the bank on May ** to order foreign currency as I am going to **** **** and need some **** **** dollars. As I know **** **** dollar and US dollar is on a fixed exchange rate, the fluctuation is not very big and I was thinking even the bank has to charge a service charge the difference would not be that big. However, it ended up I am paying over US$150.00 more than the market rate for **$21,000.00. I ordered it at 11:41 am not realizing the difference was so big and returned to the bank at 12:50 pm trying to cancel the order and the tellers said it has already been processed and cannot be cancelled. The tellers told me that the rate that they used was not a market rate, it is a rate that has a lot of fees built in. I was very angry at the the way this bank is conducting business. Why I am paying a rate that is not market rate ? Product_Or_Service: Foreign exchange rate Order_Number: *********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to see the bank apologizing for their way of conducting business and hopefully they would honor the current market rate of exchange and refund me the difference. I would also like to see in the future they list the rate of exchange that they use plus any other fees that they charge so their customers will see in clearly what they are getting not just a rate that has a lot of fees hidden in it.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ****** **, Complaint No.********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on May **, 2015.

                                                                                                                                       

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ********.

 

Sincerely,

 

****** ********

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Chase executive office tried to contact me when I was out of town, I emailed back and said I would be back on May ** and said they could call me on June *.  No one called me on June * and I tried to contact them without success and no one replied the messages I left.  I don't see how sincere they want to resolve the issue and never received any reply.


 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** **




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** **



 

6/10/2015 Problems with Product/Service | Complaint Details Unavailable
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6/9/2015 Problems with Product/Service
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6/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase has failed to address any of my concerns, instead having condescending people contacting me for no reason, with no resolution.

Desired Settlement: I want an actual Manager to contact me and apologize for the bad service i have received.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID ********.

Sincerely,

******* ****

6/8/2015 Problems with Product/Service | Complaint Details Unavailable
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5/28/2015 Problems with Product/Service | Complaint Details Unavailable
5/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Despite informing banker I did not want overdraft protection on my bank accts utilizing my credit card, it was done anyway. I was charged for an overdraft last year and not notified, have been continuing to be charged interest on this overdraft for 9 months w/o being informed. Chase waived fees associated with this but would not refund interest charged.

Desired Settlement: Refund overdraft interest that has been charged monthly for approximately 9 months

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* ** ******** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on May **, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

****** ****

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ********



 

5/27/2015 Advertising/Sales Issues | Complaint Details Unavailable
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5/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My complaint is in regards to excessive and unwarranted bank fees. I have an opt out status on my checking account and the bank continues to charge me fees when the account has insufficient funds. In the amount of $34.00 per item. I have notified the bank multiple times and they still continue to impose these fees. The last fees charged against my account was in the amount of $68.00. I contacted them via email and they refused to reimburse my fees. I find these bank fee practices to be fraudulent and abusive.Not to mention, their customer appreciation ranks amongst the lowest in the industry.Their greed is despicable. Outraged is an understatement!!

Desired Settlement: I want to them to refund the fees charged against my account and for them to stop charging them everytime my account has insufficient funds. What's the purpose of having to opt out ?If they are treating my account as an opt in account?

5/15/2015 Problems with Product/Service | Complaint Details Unavailable
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5/11/2015 Problems with Product/Service
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5/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I get "checks" from people who bank with Chase. When I attempt to collect on these promissory notes, the Chase teller (backed by the Managers of several locations, I did not try just one) say that they are no longer a Bank, and are now a "Private, Member Only Financial Institution" and that as a non member they wish to charge me for "Cashing" a check. I mind you that NO WHERE IN ANY OF THE 10+ Chase branches do they have this pricing structure anywhere posted for people to see, and when asked they say as a non-member they do not need to show me their policy.They are not part of the ***************** program, so the fee should not be more then $2 per CA laws. They also try to tell me that they are providing me a service, and I have pointed out that the account holder wrote the check, and it is a request of the account holder they are following, I am just the bearer of the note, and not the one who wrote the request. It is their member who made the request they are honoring, and if there are fees associated with this request that they need to take that up with the account holder.This is extortion since Chase is the only company liable to honor the note. (given that the account is in good standings and that funds are on deposit) If I wished to pay a "check cashing" fee I would go to a "check cashing" location.I have tried several avenues with this company. I have to go to several locations before I can get a Manager to honor the check for it's face value, and that is only after they tell me this is a 'one time' thing. Why would be be one time? They seem to feel they are not obligated to honor the requests of their customers and that they can re-negotiate the terms after the fact.I know if I requested the get the funds in 1/2 dollar pieces, or some special format that a fee would be understandable, but I never made any such request unless they demand the extortion fee.(That is how I have gotten it waved, but I should not need to demand such requirements.)

Desired Settlement: Chase, as well as other financial locations that offer their customers checks to pay their bills with should honor the notes at their face value as the note reads. It is a strait forward transaction that the company promotes as their business model. When you open a "checking account" they offer your checks to pay your bills. No where on the notes do they say "fees may apply when presenting this note".******** and other banks do not have this fee. And if they wish to "cash checks" it is $2

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** **** **** - Complaint No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on April **, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

******** ******

 

Executive Office

5/8/2015 Delivery Issues | Complaint Details Unavailable
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5/4/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: 2 years ago I moved away from my local bank. I proceed to open a local bank and close my Chase account. I had to do so over the phone which I was told that as long as my account balance stayed at a above 0 balance or at 0 they would be able to close my account over the phone. I was told that all automatic billings had been stopped by Chase bank and my account would be closed since it was at a above 0 balance. Over the next few months I kept getting notified that a small automatic payment had gone through and since my balance was not negative I had been over drafted. I would call and pay to get my balance taken care of and go through the process again being told that my auto billing had been stopped. Through this time I did not even have a bank card so I was not able to make transactions. After several times of repeating this process I was told that my account was closed. I was not receiving any notifications so I believed this to be true. In August of 2014 I had my credit pulled and things were fine. Yesterday I went to open a bank account and when my credit was pulled it showed that I had account abuse with JP Morgan Chase and my account was charged off.

Desired Settlement: I need JP Morgan Chase to do what they said they would do from the start. I need a letter of confirmation that my account has been CLOSED and there will be no fee for doing so. I also need this "account abuse" and all other negative reports on my credit to be cleared by JP Morgan Chase.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** ******– Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided over the phone to the customer on April **, 2015. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

**** *********

 

Chase Executive Office

 

                                                                                                                                                                         

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4/29/2015 Problems with Product/Service | Complaint Details Unavailable
4/29/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I opened new accounts at Chase bank on 03/**/2015 and the next day, I closed my account with **** ** ******* and made cash deposits of $6,000.00 ($3,000.00 into my Chase Checking Account and $3,000.00 into my Chase Liquid Account). At a point between 11pm of 03/**/2015 and 7am of 03/**/2015, there was a break in at my home and valuables were taken. This matter was reported to the ******* ** on 03/**/2015 with report number *********. I wasn't sure if I lost my wallet which had my chase bank cards while I was out, or if it was taken during the break in. On the morning of 03/**/2015 I couldn't find my wallet. I checked my account online and saw that there were unauthorized transactions on both my checking and Liquid Accounts. Then, I went into a branch, same branch where I opened the Accounts, by my house. My transaction summary was printed for me at the branch and the Manager of the branch called the back Office on my behalf, and a claim was filled, on 03/**/2015 and I was told to wait 1 to 2 business days, for my account to receive provisional credits in the amounts been disputed. Today is ******, the 3rd business day. I haven't received any provisional credit from Chase bank, as it is a bank that deceives customers. Chase has clamored that the reason for the delay is because it's a new account. But let's not forget I knew it's a new account too, when I closed my account at a strong bank and deposited large amounts into a "new account". Nobody knows my pin, the Merchant would not talk to me. I was told to talk to my bank. So what am I expected to do? I urge chase bank to honor the words of its members of staff, and issue me provisional credit for all disputed transactions.

Desired Settlement: Provisional credit

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** ********* – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on April **, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

**** *******

 

Executive Office

4/28/2015 Problems with Product/Service | Complaint Details Unavailable
4/28/2015 Problems with Product/Service
4/27/2015 Problems with Product/Service | Complaint Details Unavailable
4/24/2015 Problems with Product/Service | Complaint Details Unavailable
4/24/2015 Advertising/Sales Issues | Complaint Details Unavailable
4/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When I received my new debit card on April **, 2015, I was told that all I had to do was activate the new card thus "canceling" my old debit card and all would transfer over. When I attempted to use said new card at 8PM on April **, my pin number did (does) not work. When in a situation involving a desperate need to execute a withdrawal, customer service was unable to help me due to "security policies designed for my protection." When I spoke with a supervisor, she was unhelpful, unsympathetic, and completely incapable of helping me due to said "security policies." I am unable to access my own money from any ATM and, as all branches are closed, I am literally stuck sans an option. I was able to remove money via my Chase Freedom Credit Card, but I was charged 23% interest plus some other additional fee which I was not listening to because of said need for cash. So, due to Chase's inability to assist me–even in an emergency–I was charged a fee that I do not deserve to be charged and have NO ACCESS TO MY MONEY until the following morning.

Desired Settlement: As this issue has caused me tremendous stress in addition to a fee, I would like both the fee of $3.95 in addition to the $3.50 fee for using an non-Chase ATM and the $20 dollars I was forced to take out against my credit card which I should have been able to take out of my bank account had there not been an issue with my debit card in the first place.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** ******** – Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April **, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

***** *****

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ********



 

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4/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 03/**/15 I went to the atm to deposit 750.the atm accepted the money and then gave me a receipt telling me the atm has experienced a technical problem. I've called numerous times,I was first told it would take 4 to 6 business days.then to give them til this week. I went to a headquarter and the guy helping me called chase and they said to give them 24 hrs for an email,which I never received. I called After 24 hrs and they said to give them from 24-48 because they are still investigating I don't know what for almost 2 weeks now

Desired Settlement: I want a response! Not to be lied about getting a response and then having to wait more knowing that I really need This money and relied on chase with it instead of another bank.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* *****– Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided over the phone to the customer on April **, 2015. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

***** *****

 

Chase Executive Office

4/17/2015 Billing/Collection Issues | Complaint Details Unavailable
4/16/2015 Billing/Collection Issues | Complaint Details Unavailable
4/16/2015 Billing/Collection Issues | Complaint Details Unavailable
4/16/2015 Problems with Product/Service | Complaint Details Unavailable
4/16/2015 Delivery Issues | Complaint Details Unavailable
4/14/2015 Problems with Product/Service | Complaint Details Unavailable
4/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 2-**-15 Chase Bank branch located at **** ** ******* ***** ***** ******* ******** ** ****** wired $1,800 to a fraudulent bank account to **** Bank in ** ...swift #*********, bearing account number **********. One 2-**-15 Chase Bank subsequently wired the money to the same bank bearing account #************ without my written consent. On 2-**-15 Chase notified me funds were wired on 2-**-15. I tried to stop the transaction and Chase Bank could not accommodate my request.

Desired Settlement: Credit my bank account held at Chase Bank, where the wire was originated from.

Business Response: This e-mail is to acknowledge receipt of your correspondence from ****** *******, Complaint No.********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally  to the consumer on April *, 2015.
                                                                                                                                        
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ********.
 
Sincerely,

****** ********

Executive Office

4/13/2015 Problems with Product/Service | Complaint Details Unavailable
4/13/2015 Problems with Product/Service | Complaint Details Unavailable
4/13/2015 Delivery Issues | Complaint Details Unavailable
4/11/2015 Problems with Product/Service | Complaint Details Unavailable
4/10/2015 Billing/Collection Issues | Complaint Details Unavailable
4/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My complaint is that on Febuary *** I unknowingly deposited a check to my bank that was bad. At the time of depositing the check I was told I cant cash any of the check for 24 hours as they verified the check which I had no problem with. After 24 hours I went back to the same bank I deposited the check on febuary *** and withdrew money to pay some bills, assuming the check had been verrified as they made the funds available to me. On monday the *** I come to find out that my account was frozen because the check was found to be bad on saturday the *** when they gave me the money so they gave me the money knowing the check was bad and didnt warn me. Sense then I have filed a police report and tried to work with Chase bank providing them with the police report # and was treated as if I was the criminal the entire time. Chase refuses to admit they are at fault in any way by providing with the money when they knew the check was bad and have continually refused to work with me to resolve this

Desired Settlement: I would like to have my account put back in a possitive balance and be allowed to cash out my savings account with them without me paying back anything as chase bank is at fault for knowingly providing me with the money knowing the check was bad and then continued to treat me as is I was the criminal. I no longer want to have any bussiness with chase bank after this is all done

Business Response: This e-mail is to acknowledge receipt of your correspondence from ******* ********* – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on March **, 2015.
 
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.
 
Sincerely,
 
**** *******
 
Executive Office



__________________________________
****  ** *******
JPMorgan Chase & Co.| Executive Office
**** **** **** * ******** ** *****
?: ###-###-#### Ext: ******* |? *************************
 

4/9/2015 Billing/Collection Issues | Complaint Details Unavailable
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4/7/2015 Problems with Product/Service | Complaint Details Unavailable
4/7/2015 Problems with Product/Service | Complaint Details Unavailable
4/6/2015 Problems with Product/Service | Complaint Details Unavailable
4/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When Chase took over ********** ****** back in 2007-08 my account with ********** ****** was merged into a Chase account. At that time the account was a TOTALLY FREE checking account. There were no limitations or monthly fees associated with the account and that is why I signed up with ********** ******. When the merge happened I was given information that my account would become a Chase account and that it WOULD NOT be charged a fee. Since than I continued to operate with Chase owning credit cards and loans up until today due to the fact that there are no chase ATMs or Branches in *********** ** or ********* **. With that said, I was recently charged (5 days ago) a service fee because I no longer meet the minimum requirements for my account.

Desired Settlement: I would like what was originally promised to me which was a free checking account. I still have a direct deposit amount going in there however it does not total $500. I should not be penalized on something that was told to me I would have a FREE account, with no timeframe to that complimentary service.

Business Response:

 

This e-mail is to acknowledge receipt of your correspondence from ***** ****** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on March **, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** ******

 

********* ******

 

 

This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.

4/6/2015 Billing/Collection Issues | Complaint Details Unavailable
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4/1/2015 Problems with Product/Service | Complaint Details Unavailable
4/1/2015 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2015 Problems with Product/Service | Complaint Details Unavailable
3/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Complaint taken over the phone by BBB Staff (**) Consumer states the company issued a refund check to him, however he advised the check was written with 3 names. The bank has advised they would issue a new check that would be issued in 10-15 days in a letter dated 1/*/2015 from JP Morgan. Consumer states there was a $20 difference between the amount to be refunded to the consumer, and what he originally paid.

Desired Settlement: To receive the refund check

3/30/2015 Problems with Product/Service | Complaint Details Unavailable
3/30/2015 Problems with Product/Service | Complaint Details Unavailable
3/27/2015 Problems with Product/Service | Complaint Details Unavailable
3/27/2015 Problems with Product/Service | Complaint Details Unavailable
3/27/2015 Problems with Product/Service
3/26/2015 Problems with Product/Service | Complaint Details Unavailable
3/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i opened an account and deposited 3rd parties check in the total of $913.00; on Jan 11/** Chase cashed these checks and closed my account (without any notification) and is holding my money; i already called MANY times and went down twice to a local branch in ****** **; I also brought in 2 payees (that were on the checks) to be verified; i was promised every time that I'll get my money ASAP; today March 2/** i still haven't received anything!

Desired Settlement: $913.00 mailed to me ASAP

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ********



 

3/25/2015 Problems with Product/Service | Complaint Details Unavailable
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3/23/2015 Billing/Collection Issues
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3/21/2015 Billing/Collection Issues | Complaint Details Unavailable
3/18/2015 Problems with Product/Service | Complaint Details Unavailable
3/18/2015 Problems with Product/Service | Complaint Details Unavailable
3/17/2015 Problems with Product/Service | Complaint Details Unavailable
3/13/2015 Problems with Product/Service | Complaint Details Unavailable
3/13/2015 Problems with Product/Service | Complaint Details Unavailable
3/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was shopping for groceries on ****** Feb *** and went to use my debit card. The card wouldn't work despite there being a decent balance in the account. I went to the service desk and they tell me my card is reported lost or stolen. I call Chase and they say they need to transfer me to the Claims department. Upon getting them on the phone they say they have cancelled my card because they are ending the relationship with me. I ask them why and they say it is within their rights and they don't need to explain a thing to me. I then ask for a supervisor. The supervisor gets on the phone and repeats the same thing refusing to give me a reason why they are closing the account. She then refuses to activate the card so I can complete the purchase at the store. I then ask what about my money? She tells me she will activate the card for one hour so I can go to an ATM machine and take out the money. I ask, what about the ATM fees on both ends and she says that is not their problem. She then tells me I can go to a branch, which is 50 miles from me, to withdraw the money if I don't want to pay the fee. She says either that or they will send me a check in 10 business days after the account is closed; and no I can't access my own money any other way according to her. Fast forward to ******** the *** and one of the signers on the account attempts to move the money to another account. so that she can send the money to me so I can use it. The branch tells her the account is being "restructured" so she can move the money. This meant that the supervisor outright lied when she said the money can be accessed at a branch. Given that the branch was so far away I was unable to go so I sent the other signer on one of the accounts to a branch in her city. Apparently Chase has done this to countless people, based on my recent research, and they fear no repercussions for their actions.

Desired Settlement: I would like an apology for how they treated me and on top of that I would like them to refund any and all fees assessed within the last 3-6 months for anything. I am requesting the refund because they insulted and belittled me on the phone while lying to me about how I could access my money. Furthermore they also all but dared me to contact the BBB because apparently they don't fear you all either. The exact words the supervisor used were: "You may contact them but it will do nothing because we are acting within our rights."

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* ******- Case No. ******** Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on February**, 2015. We consider this matter closed.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext.********.

 

Sincerely,

 

 

******* *********

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Basically they called and told me nothing new. One if the reasons I started this process was because the bank didn't explain their actions and the representative that called me basically told me the exact same thing I was told weeks ago. When I confronted them on the time wasting venture the person that went to the branch on my behalf went through; they're response was they couldn't do anything about that. I then told them they said the money could be taken out and she says... We started the account could be closed in up to ten days. I then told her obviously they decided on the day before hand and why did they not communicate this to me? She replied that they didn't have to. Finally when asked why the branch lied to the person that went into the branch - the branch told her they didn't know why the money couldn't be taken out, even though they called and found out why - the representative says she didn't know and that they would coach them on it. I then again asked for the fees back to compensate us for the time spent on this issue and the lies told and was told no. She expanded by saying there wasn't a back error so she would do nothing. Needless to say the bank resolved nothing and I do l consider this matter FAR from closed.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* ******




 

Business Response: This e-mail is to acknowledge receipt of your correspondence from ******* ****** - Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on March*, 2015. We consider this matter closed.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext.********.

Sincerely,

******* ********* 


Executive Office

3/12/2015 Problems with Product/Service | Complaint Details Unavailable
3/11/2015 Billing/Collection Issues | Complaint Details Unavailable
3/10/2015 Problems with Product/Service | Complaint Details Unavailable
3/10/2015 Billing/Collection Issues | Complaint Details Unavailable
3/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went into the bank branch to open an account. The banker stated there would be no issue opening the account and that the system was letting her proceed. The account was opened 02/**/2015. On 02/**/2015, I found myself blocked online, so I decided to call customer care thinking I locked myself out on 02/**/2015. I was then informed my account was pending closing. The representative told me she could not tell me why it was pending closing, and why I was not notified of something so major. I was assured by the banker that I would have no issues. I had switched my direct deposit an every other bill to that account in the mean time before being made aware of its closure. I went to the bank branch where I opened the account to withdrawal my money, and they had already closed it. After telling me a day before it would be within 10 days. Not only that but I was unable to withdrawal the money, I have to wait an entire week before they even send me my funds. Had i not caught this, it would've been a major mess for myself and no one would have helped straighten it out. I'm upset because this was something I felt I should have been notified about without having to call.

Desired Settlement: DesiredSettlementID: Not applicable I would've appreciated at least an explanation as to the account closing and why I couldn't keep it open. Also why I am i ineligible for a prepaid account through the bank.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from  ******** ******, Case no. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the customer in writing on February **, 2015 regarding the issue.

 

In order to protect consumer privacy, the consumer has the option to share the response directly with you.

 

Sincerely,

***** ******

***** ******

Executive Office

3/6/2015 Guarantee/Warranty Issues | Complaint Details Unavailable
3/6/2015 Billing/Collection Issues | Complaint Details Unavailable
3/6/2015 Problems with Product/Service | Complaint Details Unavailable
3/5/2015 Billing/Collection Issues | Complaint Details Unavailable
3/3/2015 Billing/Collection Issues | Complaint Details Unavailable
3/3/2015 Problems with Product/Service | Complaint Details Unavailable
3/3/2015 Advertising/Sales Issues | Complaint Details Unavailable
3/3/2015 Billing/Collection Issues | Complaint Details Unavailable
3/3/2015 Problems with Product/Service | Complaint Details Unavailable
3/3/2015 Billing/Collection Issues | Complaint Details Unavailable
3/3/2015 Problems with Product/Service | Complaint Details Unavailable
3/3/2015 Problems with Product/Service | Complaint Details Unavailable
2/27/2015 Problems with Product/Service | Complaint Details Unavailable
2/26/2015 Problems with Product/Service | Complaint Details Unavailable
2/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Service fees were made to my/my son's joint account without notice that there was a new policy. A few years ago I established an account for my son to put his savings in. Early last year, unbeknownst to me, Chase began charging a $12/month maintenance fee. Since I did not receive notice that there was a new policy and had no reason to check on this account, my son is now out well over a hundred dollars. I feel that Chase did not provide adequate notice of this change. If I had been aware of it, I would certainly not have kept my son's money in the account. When I did find out, I went immediately to the local branch to have the account changed, but the banker could only process a refund of the last 2 (of 12) charges).

Desired Settlement: A refund of the $120 in charges that were made from January to October 2014.

Business Response:

***** ******** ******* ********************************** ***** ********* ******** *** **** **** ** *** ********** ******** ******** ***** ********* ****** * *** **** *** **** *** ******** * ******** ******  

This e-mail is to acknowledge receipt of your correspondence from ******** ******- No. ********. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by phone to the customer on February **, 2015.    

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

******* *******

 

 

Executive Office

 

 

**** ************ *** ******* *********** **** ** *********** ************* ******* *********** ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** ***** **** *** ** ************** ** ******** ** ******** ***** * **** *** ************ *** *********** ** *********** *** *** **** ** ****** ******* ** *** *** **** *** **** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ***** **** 

2/26/2015 Problems with Product/Service | Complaint Details Unavailable
2/23/2015 Problems with Product/Service
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2/20/2015 Problems with Product/Service | Complaint Details Unavailable
2/20/2015 Problems with Product/Service | Complaint Details Unavailable
2/19/2015 Problems with Product/Service | Complaint Details Unavailable
2/19/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: on 01/**/2015 I used chase online bill pay to pay a bill to ******** ********* *** in the amount of $223. 2 weeks later ******** contacted me informing that they still had not received the check. I quickly called chase bank on 01/**/2015 to cancel that check from account ending (****). And those funds still haven't been returned to my account.

Desired Settlement: $223 refund

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** ***** – Case No.********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on February**, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext.***-****.

 

Sincerely,

 

****** ******

 

********* ******

2/19/2015 Billing/Collection Issues | Complaint Details Unavailable
2/19/2015 Problems with Product/Service | Complaint Details Unavailable
2/19/2015 Billing/Collection Issues | Complaint Details Unavailable
2/19/2015 Problems with Product/Service
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2/16/2015 Problems with Product/Service | Complaint Details Unavailable
2/13/2015 Problems with Product/Service | Complaint Details Unavailable
2/13/2015 Problems with Product/Service | Complaint Details Unavailable
2/13/2015 Problems with Product/Service | Complaint Details Unavailable
2/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: chased showed the money removed from my account, I had the product I purchased but the charge was pending, later my account was over drawn and I got 2 over draft fees when I was only suppose to get one, the bank added another one when the pending charge cleared almost a week later after I purchased. I called and spoke with 2 different people and they refused to remove the fee because they claim they can charge the fee because the charge was only authorized on the *** but was actually charged by the vendor a week later (after my account went negative). I do not think its right to charge me the fee when I had the money in the account at the time if purchase and the amount was shown removed from my available balance. I have no control when the merchant will process an authorization to an actual charge. why am I being given a fee when I had the money already taken out by the bank when funds were available only later to have them claim it did not pull the funds until days later when my account did go negative. I should have only one fee for the time my account truly was used past the amount of money in it.

Desired Settlement: please have chase bank return the fee and to change their policy to reflect the actual time of purchase to when they assign over draft fees. I as a person have no way to know how long a third party will leave a charge pending and the bank had shown the amount removed at the time of purchase and the account was not over drawn then.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ******* – Case No. ********.  Chase takes consumer feedback very seriously.  We fully reviewed this matter and a detailed response was mailed directly to the consumer twice on January**, 2015 and January**, 2015.

In order to protect consumer privacy, the consumer was advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******. 

Sincerely, 

******* ******

Executive Office

2/12/2015 Problems with Product/Service | Complaint Details Unavailable
2/12/2015 Billing/Collection Issues | Complaint Details Unavailable
2/12/2015 Billing/Collection Issues | Complaint Details Unavailable
2/11/2015 Problems with Product/Service | Complaint Details Unavailable
2/10/2015 Problems with Product/Service | Complaint Details Unavailable
2/10/2015 Billing/Collection Issues | Complaint Details Unavailable
2/10/2015 Problems with Product/Service | Complaint Details Unavailable
2/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I complained about this before (complaint #********), but you (Better Business Bureau) did nothing and closed the complaint - I want a resolution. The bank generates unpredictable holds on my paychecks which originate from ******. The holds might be 1 day, 2 days, 1 week, 2 weeks, 4 weeks - sometimes there are multiple holds. I live paycheck to paycheck and am in a total panic. I spoke to the ***** ******* - she indicates what is happening is the checks are given to a collections department, who extends credits to me to cover the checks, depending on how long or how much trouble they are having collecting from the originating bank, they have to put holds, because the credit extended to me has a limit of $5000. It turns out that amount is not per check or per month, it's indefinitely. I was never informed when I opened the account with one of these checks that there would be problems depositing checks from other countries. The checks, BTW, are in US dollars. The only work-around I've found is (for some crazy reason), to make a copy of the check before it is deposited, then wait a couple of days after depositing, then go to the branch manager, and fax the copy of the check to the collections department, who releases the hold. To me, it's kind of silly that a bank which allows people to deposit checks by taking photos of checks with their cell phones, and prints copies of the checks on the receipts, needs a picture of the check in order to release a hold.

Desired Settlement: I need to be able to make deposits like anyone else, without having to go to the manager to fax pictures of them.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** ****** Case No.********. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the consumer on February*, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

******* ****

 

********* ******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *******



 

2/6/2015 Problems with Product/Service | Complaint Details Unavailable
2/5/2015 Billing/Collection Issues | Complaint Details Unavailable
2/5/2015 Problems with Product/Service
2/5/2015 Billing/Collection Issues | Complaint Details Unavailable
2/4/2015 Problems with Product/Service | Complaint Details Unavailable
2/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have contact Chase numerous times over the past year telling them to remove our names and address off their mailing lists, but we keep getting mail from them. We DO NOT want anymore mail from their company and/or their affiliate companies. Remove our names and address immediately and stop sending us mail!

Desired Settlement: We DO NOT want anymore mail from their company and/or their affiliate companies. Remove our names and address immediately and stop sending us mail!

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** and ***** ********** - Case No. ********Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the customers on January**, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.********.

 

Sincerely,

 

******* ******

 

********* ******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

We have NOT received a letter from them. They said they mailed us a response letter a week ago, but we still have not received it. So, this matter has NOT been resolved. They should respond to this complaint instead of telling us they mailed a letter. We would like to know what their response is to our complaint.   

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** * ***** **********




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** and ***** ********** – Case ID numbers ******** and ********Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the customers on January **, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.********.

 

Sincerely,

 

******* ******

 

********* ******

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** * ***** **********


 

1/30/2015 Problems with Product/Service | Complaint Details Unavailable
1/30/2015 Problems with Product/Service | Complaint Details Unavailable
1/30/2015 Problems with Product/Service | Complaint Details Unavailable
1/29/2015 Problems with Product/Service | Complaint Details Unavailable
1/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My name is ***** ******* and several years ago, I had an account with ********** ******. Eventually, when Chase took over ********** ******, I became a Chase customer and stayed with them to handle my basic checking account needs. When a **** ** ******* opened that was a bit closer, I switched to **** ** ******* in 2010 for a checking account, as they had services for college students, which I was at the time. My account with Chase had a small balance on it of less than $25. On December **, 2014, I went to a local bank to open a checking account and was denied because I was told that my Chase account had been closed with a negative balance of over $1400. I had no knowledge of this amount owed and believe it is fraudulent. I was told that I could not open a checking account anywhere because Chase had entered my name in a database that alerted other banks when I was attempting to open an account. When I asked the teller to explain to me the situation, he only stated that it was suspected fraud and he did not have any more information. He told me to contact Chase's claims department. I contacted Chase's claims department and was told that because the account was closed over 2 years ago, they would not open a fraud claim and I was required to pay the amount. The representative was very rude. I do not believe this is right or ethical, as I did not have anything to do with the balance and Chase admitted themselves that it was suspected fraud. I never received any communications from Chase regarding the amount, as I would have attempted to resolve sooner. This is also not listed on my credit report. Please help me resolve this issue, as I do not have $1400 to pay and do not believe I should have to pay this amount.

Desired Settlement: I would like the balance removed and my name removed from the database, allowing me to open a checking account with a local bank.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from December **, 2014 – Complaint ID #********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January *, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  

Sincerely,

 

********* ******

 

********* ******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 

 The business responded by attempting to set me up on a payment plan for the full amount and not removing my name from the system preventing me from opening a checking account! It does not even acknowledge that this account was closed due to fraudulent activity and states that it was my responsibility to report it sooner. I think it's horrible that Chase Bank is taking such advantage of people, because for all I know, this could have been something they've done to get money out of me! Please help so that this bank does not take advantage of me and I can open a checking account like a normal individual.

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *******




  

Business Response:

This e-mail is to acknowledge receipt of your correspondence from January **, 2015 – Complaint ID #********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January **, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

********* ******

 

********* ******

 

1/27/2015 Problems with Product/Service | Complaint Details Unavailable
1/27/2015 Billing/Collection Issues | Complaint Details Unavailable
1/25/2015 Billing/Collection Issues | Complaint Details Unavailable
1/25/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I opened my account at the ******, ** location located in *******, and I started direct deposit with my *** ********** check, and I was not given the promotional fee of $200.00 for starting a direct deposit. I have closed the account, because this is false advertisement. There is record of the *** being directly deposited. The program still exists, because I received another promotional code ****************

Desired Settlement: $200.00

Consumer Response:

At this time, I have been contacted directly by JPMorgan Chase - Executive Office regarding complaint ID ********, however my complaint has NOT been resolved because:

[Your Answer Here]They tried to indicate that the offer was not offered during that time.  My account was opened with direct deposit, but the account did not start direct deposit, because their representative indicated that they had fax-communication problems at the ******, ** branch, but the direct deposit did finally start in the account, and this is when I went back up to the branch, and spoke to the *******, and she said I would be awarded the $200.00 fee. If the company offers direct deposit, and it is clearly issued in my account via ***, then this is fraud for them not to offer the open account fee. That is not my fault that the representative did not open up the account properly, when she had to get approval from her ******* to open up my account via the computer; then the direct deposit did not start right away, due to their error; then once it did start after July 2014; now Chase wants to not honor their agreement, because I could have opened my account up anywhere. They are not the only ones that offer a direct deposit fee to draw in new customers. I had direct deposit; I did not have to allow my *** to enter that account, and I believe they should train their staff better to setup accounts, and honor coupons that they sent to the public, because they look fradulent at the end of the day.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ******* ****** - Case No. ********Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January *, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.********.

 

Sincerely,

 

****** ****

 

********* ******

Consumer Response:

Better Business Bureau:

At this time, my complaint, ID ******** regarding JPMorgan Chase - Executive Office has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)


Sincerely,

******* ******

They offered for me to reopen the account to get the promotional fee; this is acceptable.

1/24/2015 Problems with Product/Service | Complaint Details Unavailable
1/23/2015 Problems with Product/Service | Complaint Details Unavailable
1/22/2015 Problems with Product/Service | Complaint Details Unavailable
1/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Name of Business: ********* ******* *** ****** there is a deposit issue of $70.06 that the bank deducted from account I spoke to the branch ********** ******* ********* at *********** or *********** about this issue explaining that Chase Bank teller made a mistake and therefore the $70.06 needed to be credited back right away to the acount but did not get a proper answer much less the credit back. I even tried customer service, business specialist department and they all refused to resolve the deposit issue. I do not have any other options to go to. please help

Desired Settlement: I need the credit back to the account as soon as possible

Business Response:

 

This e-mail is to acknowledge receipt of your correspondence from *** ****** ******, Complaint No.********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally  to the consumer on January **, 2015.                                                                                                                                       

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ******** 

Sincerely,

****** ********

 

********* ******

 

This transmission may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates, as applicable, for any loss or damage arising in any way from its use. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******



 

1/20/2015 Problems with Product/Service | Complaint Details Unavailable
1/20/2015 Problems with Product/Service | Complaint Details Unavailable
1/19/2015 Billing/Collection Issues | Complaint Details Unavailable
1/19/2015 Billing/Collection Issues | Complaint Details Unavailable
1/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 12/**/14 I called and spoke to a gentleman in regards to being able to use my debit card in ******, I went through security questions and an automated system and he said I was able to use my card. Three hours later I go to buy groceries and my card is declined. I then called Chase and I believe the gentlemen who answered said his name was ****, he said that it was not on their end that the card was declined and that it was on the merchants side. I said what do you mean and with a rude attitude he said it must be the store's system there's nothing on our end. Yet I received a call and email message stating a fraud alert so I know it was on your end.

Desired Settlement: I would like an explanation of what happened and why my card was declined. Not only did I waste my time calling to your customer service but I was NOT able to purchase groceries while on my visit there or able to use my debit card at all.

Consumer Response:

Better Business Bureau:

At this time, my complaint, ID ******** regarding JPMorgan Chase - Executive Office has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)


Sincerely,

***** *******

1/15/2015 Problems with Product/Service | Complaint Details Unavailable
1/15/2015 Billing/Collection Issues | Complaint Details Unavailable
1/15/2015 Billing/Collection Issues | Complaint Details Unavailable
1/15/2015 Billing/Collection Issues | Complaint Details Unavailable
1/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to Chase on 12/**/14 to get a notary. The form I brought with me was to verify my license and my passport information, and to have my signature in front of the notary. The banker said she could help me with my notary. She brought a bag with her, that contained the book that is usually required to do notaries, but I noticed that she could not get it open. She stopped, looked over my paperwork for a second, and proceeded to tell me that she could not sign it for me. She said that since it was an "I-9" she would not be able to sign it. I did not know what an I-9 was at the time, but I knew that I have had this paper notarized numerous times at ********** Bank and never had a problem. I told her that it was to verify my license and passport, which I had in front of me. She agreed, and said that even though I had them with me, she could not sign it. She was very rude to me. I left, and then I looked up what an I-9 was. It is to verify employment. My form was not an I-9. There is nothing on the form that asks to verify my employment. It was asking to verify my identification. She lied to me to get me to leave. Either she did not want to work that day, or she just did not like me and refused to provide me a service. I am a member of the bank. They use my money, and in exchange, I should not be refused service. I should also not be lied to about why they are refusing me service. It was a simple notary, and I ended up having to go to another bank to get it, where they had no problem signing at all.

Desired Settlement: There is nothing that can be done at this point. I had to go to another bank, **********, where they did not refuse me service. To be denied service, where I am a loyal customer, is beyond ridiculous and unprofessional. I will be looking for another bank, and discussing switching banks at my company as well since we bring in hundreds of thousands of dollars, and to be denied a simple notary is unacceptable.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ************ – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on January **, 2015.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** ******

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They called me and basically proceeded to tell me how I was wrong and it was an I-9 even though it wasn't (and they didn't have the form to even confirm that), but kept saying sorry for the inconvenience. They said next time I would have to fax them, get approval, and then I could go get it signed by the bank. Why would I go through that trouble when I can just go to ********** and have it done in two seconds. I've been lied to, turned away because the woman lied to me about it being an I-9 and they just don't care. Chase is a horrible company to deal with. Even today they took out a charge twice from my account, said they would fix it, then did nothing. I'll be transferring my accounts elsewhere.  [Your Answer Here]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** ************




 

1/14/2015 Problems with Product/Service | Complaint Details Unavailable
1/13/2015 Problems with Product/Service | Complaint Details Unavailable
1/13/2015 Problems with Product/Service | Complaint Details Unavailable
1/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had my Debit Card stolen and at least 5000 thousand dollars was taken from both my savings and checking accounts and i went to the bank and filed a report but it seemed they lost the claim to my savings account so i had to redo it. Both times they said they would email me the documents, when i checked they sent me to another website. i checked it. they also said they would contact me which they never did so i eventually contacted them again over the phone this time, they couldn't seem to find either of them until i told them one of the claim numbers afterwards they just told me it was completed making it sound like they approved it but they did not. it took me calling again to find out it was denied because my pin was used and that is all they would say. I cant even get all the information about the charges because only a fraction of them where posted on the website i was given to get them.

Desired Settlement: All i want is my money returned

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ***** – Case No.********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

                                                                                                                                                                                          

****** ******

 

********* ******

1/12/2015 Billing/Collection Issues | Complaint Details Unavailable
1/12/2015 Billing/Collection Issues | Complaint Details Unavailable
1/9/2015 Problems with Product/Service | Complaint Details Unavailable
1/9/2015 Problems with Product/Service | Complaint Details Unavailable
1/8/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was in another country, and at that time my bank account was debited without my consent or authorization. I can prove that I was not in the city of the debit card transactions. My claim has be denied twice despite these facts.

Desired Settlement: I would like the $493.50 placed back in my account.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ******



 

1/8/2015 Problems with Product/Service | Complaint Details Unavailable
1/8/2015 Problems with Product/Service
1/7/2015 Problems with Product/Service | Complaint Details Unavailable
1/7/2015 Problems with Product/Service | Complaint Details Unavailable
1/6/2015 Billing/Collection Issues | Complaint Details Unavailable
1/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chase Bank recently sold me on having a bank account with them, one of the main reasons was they said they would do notaries for me. About a week after opening an account the bank notarized several documents without any problems (*******s approval). Yesterday I went in to have a notary done and it turned into the worst customer service experiences I have ever had. From the beginning the ****** was aggressive and argumentative, the problems first started when the ****** tried to look up my business license. She tried to tell me my business wasnt registered properly. I had to go back to my office, go to the states web site and get the records myself, I called the State and everything of mine was in order. They said the ****** was not looking in the right place. Then the ****** started saying that they really only provided the service as a courtesy to some clients and did not necessarily need to provide it to me. It was the main selling point in me getting a chase bank account. I thought either you do or you dont? The they told me they couldnt do the notary because the tax ID;s didnt match on my paperwork, (this was over a two hour period mind you). All it was; I forgot to write down one number, I wrote down one number and it was fixed. I have had hundreds of notaries done and all of them pointed out simple mistakes like this and were very helpful. This chase bank / ****** and ******* were just the opposite. They were very rude and did not provide any positive help whatsoever. I was told to call back which I did about an hour later and the ******* told me they would not do the notary because they were told not to by the ******** ****** *******/***********? I called them and they said they did not speak with Chase bank. I e-mailed them my documents and they told me there was no reason why they should not have notarized my documents. I called the ****** back and she then told me a different story, that she had actually called ********** State about my documents. I spoke with The State of ********** Bank recently sold me on having a bank account with them, one of the main reasons was they said they would do notaries for me. About a week after opening an account the bank notarized several documents without any problems *******s approval. Yesterday I went in to have a notary done and it turned into the worst customer service experiences I have ever had. From the beginning the ****** was aggressive and argumentative, the problems first started when the ****** tried to look up my business license. She tried to tell me my business wasnt registered properly. I had to go back to my office, go to the states web site and get the records myself, I called the State and everything of mine was in order. They said the ****** was not looking in the right place. Then the ****** started saying that they really only provided the service as a courtesy to some clients and did not necessarily need to provide it to me. It was the main selling point in me getting a chase bank account. I thought either you do or you dont? The they told me they couldnt do the notary because the tax IDs didnt match on my paperwork, this was over a two hour period mind you. All it was; I forgot to write down one number, I wrote down one number and it was fixed. I have had hundreds of notaries done and all of them pointed out simple mistakes like this and were very helpful. This chase bank / ****** and ******* were just the opposite. They were very rude and did not provide any positive help whatsoever. I was told to call back which I did about an hour later and the ******* told me they would not do the notary because they were told not to by the ******** ****** *******/***********? I called them and they said they did not speak with Chase bank. I e-mailed them my documents and they told me there was no reason why they should not have notarized my documents. I called the ****** back and she then told me a different story, that she had actually called ********** State about my d

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like Chase Bank to complete the promised services and follow through with their customer service promise. I would like to be treated kindly, professionally, and have all my customer needs addressed.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from 10-**-2014 – Complaint ID #********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response relayed to customer via telephone on 10-**-2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

********* ******

 

Executive Office

This transmission may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates, as applicable, for any loss or damage arising in any way from its use. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here] It does not provide me with resolve. I had all my documents in order and I was refused service. The ******* lied to me and I was provided exceptionally poor service. I want my notary done, an apology from the ******* being dishonest or I want an investigation into why she lied. I want the ******* and ****** reprimanded for their behaviors. I would like to speak with management personally. I left sveral messages with management and nobody bothered to call back. I received a very impersonal letter that did not address the facts of the complaint

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**** ***** ***




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from 11-**-2014 – Complaint ID #********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 11-**-2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

********* ******

 

Executive Office

This transmission may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates, as applicable, for any loss or damage arising in any way from its use. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you. 

Consumer Response:

At this time, I have been contacted directly by JPMorgan Chase - Executive Office regarding complaint ID ********, however my complaint has NOT been resolved because:

The business keeps providing the same response to a specifice question that is going unanswered. Chase refused service to me because my documents were not to their stamdards. I spoke with the ******* and asked her that when I get the documents corrected if they could be notarized then? The ******* told me she would not provide service to me. I am a customer, who had corrected the refused documents, only to be told they would not help me further. Chase has responded two times now and has not addressed this specifically. There only response is that they do not provide service when certain documents are not correct. I have had the correct documents for months now and chase has refused to address this

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ***** ***

1/5/2015 Billing/Collection Issues | Complaint Details Unavailable
1/3/2015 Problems with Product/Service | Complaint Details Unavailable
1/1/2015 Problems with Product/Service | Complaint Details Unavailable
12/31/2014 Problems with Product/Service | Complaint Details Unavailable
12/31/2014 Billing/Collection Issues | Complaint Details Unavailable
12/31/2014 Billing/Collection Issues | Complaint Details Unavailable
12/31/2014 Problems with Product/Service | Complaint Details Unavailable
12/31/2014 Problems with Product/Service | Complaint Details Unavailable
12/30/2014 Problems with Product/Service | Complaint Details Unavailable
12/25/2014 Problems with Product/Service | Complaint Details Unavailable
12/25/2014 Billing/Collection Issues | Complaint Details Unavailable
12/24/2014 Problems with Product/Service | Complaint Details Unavailable
12/24/2014 Problems with Product/Service | Complaint Details Unavailable
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12/22/2014 Problems with Product/Service | Complaint Details Unavailable
12/22/2014 Problems with Product/Service | Complaint Details Unavailable
12/19/2014 Problems with Product/Service | Complaint Details Unavailable
12/18/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Chase Bank charged my account a set amount then changed the amount of that charge three days later to a higher amount without my authorization. On 10/**/14 I completed a transaction with ********* ********** using by debit card. Chase processed that transaction and posted the charge described above to my account on 10/**/14 in the amount of $895.50(i have a receipt reflecting the amount and dated listed above. On 11/**/14 Chase changed the amount of the transaction listed above to $922.36 without my authorization. I contacted Chase in regards to this matter in which they acknowledged the discrepancy and temporarily credited my account the difference of $26.86. On 11/**/14 Chase reversed that credit and stole the $26.86 from my account. I have complied with Chase's requests for physical proof as to the date that I completed the transaction listed above, I have also submitted proof via fax including proof from Chase's own records as to what Chase posted to my account (before it was changed). Chase has given me the run around and is choosing to blame the merchant when the problem is due to the unregulated processing time in this matter. I completed the transaction listed above on 10/**/14. Charges should be reflected as of that date, not three days later. I would like the $26.86 permanently returned to my account. I as a consumer I should not be penalized for Chase's processing time and Chase should be held responsible for doing good and fair business.

Desired Settlement: I want $26.86 permanently returned to my account(and any fees that may be associated). Also, I would like permanent action taken to prevent Chase from stealing from customers/ my account(s).

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** *******- Case # ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by email to the customer on December **, 2014. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

**** *******

 

**** *******

Executive Office

12/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have a business checking account ending in -****. On my statement it says that to avoid a $15 monthly service fee a customer must (among other things): Maintain a relationship balance of $25,000.00 or more during the statement period. Your relationship balance was $7,387.00. OR Link a qualifying personal checking account to your Chase BusinessSelect Checking account. You have no qualifying personal account linked. OR Spend at least $1,000.00 on a linked Chase Business Credit Card. You spent $0.00. The banks said I did not meet this criteria in February, March, and April of 2014 and it charged me a $15 service fee each month. When I emailed the website, they refused to issue me a credit. They said the charge was because I didn't meet any of the criteria they listed. However, they improperly calculated a number of the criteria. For example, I do have a qualifying personal checking account. Also, I would qualify under the 'relationship balance' as I have most of my banking with Chase: 4 mortgages (totaling almost $3,000,000), a home equity line, two Chase credit cards, and multiple checking and savings accounts. I want a refund of the amount I was overcharged (as far as I am aware this is $45) and I want them to fix their system so I am not charged this amount in error again.

Desired Settlement: Refund of overcharged amount and correction in my account so the overcharging does not occur again.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** ***  – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and detailed response was provided verbally to the customer on December **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *********

 

Sincerely,

 

******** ********

 

Executive Office

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ***



 

12/17/2014 Problems with Product/Service | Complaint Details Unavailable
12/17/2014 Advertising/Sales Issues | Complaint Details Unavailable
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12/12/2014 Billing/Collection Issues | Complaint Details Unavailable
12/12/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
12/11/2014 Problems with Product/Service | Complaint Details Unavailable
12/10/2014 Advertising/Sales Issues | Complaint Details Unavailable
12/10/2014 Problems with Product/Service | Complaint Details Unavailable
12/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made contact with ***** bank regarding my account on Saturday October **, about a check deposited in my account. The person deposit money in my account called me and stated they had to freeze their account do to stolen identity and i should beware of the check that had not cleared... I called ***** bank that Saturday unfortunately on weekdays their call center overseas handles ***** banks customers.The representatives could not communicate or understand my problem at all . They keep apologizing and saying the department that can help me was closed on the weekends. with out my consent they froze my account and i was unable to deposit money after over 20 calls from Saturday to Monday my they stated any money deposited would be rejected not to do anything until a manager called . My account got hit for 5 insufficient funds because they would not let me deposit money in that account. Later that week they accepted the wire transferred i had made for 2000 to cover any charges after that had stated the amount was frozen and would not accept deposits. if they would have taken my initiate deposit i would not have had 5 insufficient funds hits. Not to mention they have closed my account and I'm still waiting for the money i had in that account after they closed it . it was been over 3 weeks and i have not received my money.

Desired Settlement: My money left in the account .. Organization information to submit complain through The Military Base Legal department ..

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** * ********-Case no. ******** ***** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on November **, 2014. We consider this matter closed.

12/9/2014 Problems with Product/Service | Complaint Details Unavailable
12/8/2014 Billing/Collection Issues | Complaint Details Unavailable
12/8/2014 Advertising/Sales Issues | Complaint Details Unavailable
12/6/2014 Billing/Collection Issues | Complaint Details Unavailable
12/6/2014 Billing/Collection Issues | Complaint Details Unavailable
12/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company failed to correct a dispute that was reversed in my account, which caused other transactions to bounce in my account. I was told last year that this issue was resolved, and just found out today that it has not been.

Desired Settlement: I want that account to be corrected.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ********* *************, Complaint No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on October **, 2014.

                                                                                                                                       

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ********.

 

Sincerely,

 

******** *****

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I never got an opportunity to fully discuss this issue with this company.

The representative called me late in the evening while I was at work, and I didn't have the details in front of me.

So the issue is not resolved, because it hasn't been addressed.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

********* *******




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ********* ******* – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December *, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** ******  

Executive Office

Consumer Response: Better Business Bureau:

I haven't received this December *, 2014 documentation from this company yet. But because they would not answer my question as to the FULL overview of the charges they have filed against me, I have already sent this case to my lawyers office, and THEY will be contacting this company directly.

It is against the LAW to NOT disclose fees charged to a customer, when they are asking. 

As notated in this complaint, I have asked MANY times, and this company has refused to disclose the charges.

But I do thank you BBB for your assistance in this matter, but my lawyers office will handle it from here.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

********* *******




 

12/3/2014 Billing/Collection Issues | Complaint Details Unavailable
12/1/2014 Billing/Collection Issues | Complaint Details Unavailable
12/1/2014 Problems with Product/Service | Complaint Details Unavailable
11/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called Chase to resolve a charge on my debit account. The first representative whom I spoke with was very nice and helpful, while the second and third reps were unhelpful and extremely rude. I spoke with "****," a ****** **********. He was off-putting, blatantly rude, and clearly thought that I was lying. I was made to feel like I was telling my "story" versus explaining a real situation. Once we were able to contact the merchant regarding this charge, my initial claims were substantiated and the merchant agreed that I should NOT have been charged. This charge caused my bank account to go negative and caused me to experience many, many overdraft fees. "****" told me that there was nothing he could do - that I have to wait it out while my account is negative, and once I actually am refunded the money (that should never have even been taken from my account), then I can file another claim to have overdraft funds reversed. I had zero protections from Chase, no temporary credit was allowed in order for me to live even mildly comfortably over the next week while I wait for the refund to process. I had zero support from Chase even though nothing about this charge was my fault. Why does a Chase customer suffer when a merchant makes an error? I don't feel like this can possibly be the protocol for this type of event. I've never, ever been treated so rudely and made to feel like such a liar before. This is unacceptable customer service. At the end of the day, the customer service representatives and the ****** **********, ****, actually did nothing for me. They made me get a charge reversed and my account is still negative and I have little faith that the bank will do the right thing and refund my overdraft fees once the refund is reflected in my account. This is completely unprofessional and unacceptable.

Desired Settlement: I wish to have all of the overdraft fees associated with the recent $155 charge reversed. There are several now and I'm sure many more will roll in while I wait for the refund to be processed. I don't know why Chase Bank couldn't offer a temporary credit to me so that I don't experience any further overdraft fees. I want my money back, NOW.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********* ********



 

11/26/2014 Problems with Product/Service | Complaint Details Unavailable
11/26/2014 Advertising/Sales Issues | Complaint Details Unavailable
11/25/2014 Problems with Product/Service | Complaint Details Unavailable
11/24/2014 Problems with Product/Service | Complaint Details Unavailable
11/24/2014 Problems with Product/Service | Complaint Details Unavailable
11/24/2014 Problems with Product/Service | Complaint Details Unavailable
11/24/2014 Delivery Issues | Complaint Details Unavailable
11/24/2014 Problems with Product/Service | Complaint Details Unavailable
11/24/2014 Problems with Product/Service | Complaint Details Unavailable
11/22/2014 Problems with Product/Service | Complaint Details Unavailable
11/21/2014 Problems with Product/Service | Complaint Details Unavailable
11/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My parents sent me money through Chase Quick Pay on Thursday, October ****, at 2:40. I accepted the funds and did everything that Chase has asked me to do in order to receive them. Almost 48 hours later and I still do not have the money. A customer service agent assured me the money would be in my account on the ****. It was not. Another agent assured me I would have the money today. I do not. Now they are telling me that the sender has to call them in order to confirm the payment, and funds will not be released until then. They have already taken the money out of my parents' account but refuse to transfer it to me. Chase is misleading customers and creating hurdles that were not there before.

11/21/2014 Advertising/Sales Issues | Complaint Details Unavailable
11/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Thursday October **, 2014 at 6:45 PM I received a text message from Chase Bank informing me that my two checking and one savings accounts were all overdrawn by $10,032.05 . I knew that this must be a mistake because I had not made any transactions that would overdraw the accounts. I called Chase and was informed that the accounts had been placed on hold because a garnishment had been presented to the bank for $2620.00 and that Chase had to hold 125% of the funds in my accounts plus $1000.00 for outside counsel fees. I was also informed by the Chase representative that Texas law prohibited Chase from using their own in house attorney and had to out source this matter. I was issued the name and telephone number of the attorneys office the issued the garnishment to Chase and that there was NOTHING that could be done to assist me. I was told to contact this attorneys office additional information. At that very moment I had driven from Houston Texas to Euless Texas for a family emergency, had a 4 year old hungry child with me, was out of gas, and no way of purchasing a hotel. This was extremely upsetting as I had no communication from Chase informing of said garnishment. On Friday October **, 2014 I received an automated phone call from Chase requesting a return call regarding my accounts. The Levy/Garnishment department informed me that their system had notes stating that I had called the previous night. I was informed that all of my funds were on hold per policy and was advised to contact the attorneys office the requested the garnishment for additional information. I was advised by the Chase representative that Federal Law prohibited Chase form notifying me of the garnishment prior to placing all funds on. I asked why all funds were placed on hold instead of just debiting one account for the $3620.00. I was advised that Chase could not take any action without their outside counsel approval. The funds I had in the account and my direct deposited payroll check was more than enough to pay the garnishment and resolve this issue. I advised Chase that I had automatic drafts that would present to my account and was informed that there was nothing that could be done, the drafts would return. This entire issue has been a complete disaster. Not only will I have to pay the garnishment and Chase garnishment processing fee, I would also have additional fees from my monthly bills. Chase offered no resolution, no exception, no apology, and was matter of fact about this entire issue. I do not feel that I should have to pay any Chase fee and Chase should refund to me any fee that I receive for returned automatic debits because the funds are in the account and there is not reason for the delay in processing the garnishment.

Desired Settlement: I would like this issue resolved by Monday November *, 2014. I do not feel that I should have to pay any Chase fee and Chase should refund to me any fee that I receive for returned automatic debits because the funds are in the account and there is not reason for the delay in processing the garnishment. Refund of $300.00 for funds borrowed.

Business Response:

This email is to acknowledge receipt of your correspondence from ****** ** ****** – Case No. ******** .  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the customer on November *, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, extension ********.

 

Sincerely,

 

***** ********

 

Executive Office

 

11/17/2014 Billing/Collection Issues | Complaint Details Unavailable
11/17/2014 Problems with Product/Service | Complaint Details Unavailable
11/17/2014 Problems with Product/Service | Complaint Details Unavailable
11/14/2014 Advertising/Sales Issues | Complaint Details Unavailable
11/13/2014 Problems with Product/Service | Complaint Details Unavailable
11/13/2014 Problems with Product/Service | Complaint Details Unavailable
11/13/2014 Advertising/Sales Issues | Complaint Details Unavailable
11/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: for over one year I have been trying to get Chase to stop sending its advertising to my home, I have been told it would stop after 90 days of my first complaint. I still receive mail from them after the 90 days have expired.

Desired Settlement: I would like to sue Chase but it it probably too petty an issue, I simply want Chase to remove my address from its mailing lists. I would also like a written response to my request stating that my several request will be honored immediately as the 90 days have come and gone.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** **** *****, Complaint No.********..  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on

November *, 2014. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** ********   ***** ********* ******     **** ************ *** ******* *********** **** ** *********** ************* ******* *********** ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** ***** **** *** ** ************** ** ******** ** ******** ***** * **** *** ************ *** *********** ** *********** *** *** **** ** ****** ******* ** *** *** **** *** **** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ***** **** 

11/12/2014 Problems with Product/Service | Complaint Details Unavailable
11/12/2014 Advertising/Sales Issues | Complaint Details Unavailable
11/11/2014 Problems with Product/Service | Complaint Details Unavailable
11/11/2014 Billing/Collection Issues | Complaint Details Unavailable
11/11/2014 Billing/Collection Issues | Complaint Details Unavailable
11/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: chase bank is ripping me off chase bank is ripping me off constantly every month overdraft fees. I am a teacher and Chase takes half my pay check for fees almost every month

Desired Settlement: FEE REFUND

Business Response:

********* ****** * ************************************ ***** ******* ******* *** **** **** ** *** ********** ******** ******** ***** ********* ******* **** ******** * **************** *** ********

This e-mail is to acknowledge receipt of your correspondence from **** ******** ******, Complaint No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on October **, 2014.

                                                                                                                                       

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ********.

 

Sincerely,

 

****** ********

 

Executive Office

 

**** ************ *** ******* *********** **** ** *********** ************* ******* *********** ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** ***** **** *** ** ************** ** ******** ** ******** ***** * **** *** ************ *** *********** ** *********** *** *** **** ** ****** ******* ** *** *** **** *** **** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ***** **** 

Business Response:

********* ****** * ************************************ ***** ******* ******* *** **** **** ** *** ********** ******** ******** ***** ********* ******* **** ******** * **************** *** ********  

This e-mail is to acknowledge receipt of your correspondence from **** ******** ******, Complaint No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on October **, 2014.

                                                                                                                                       

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ********.

 

Sincerely,

 

****** ********

 

Executive Office

 

**** ************ *** ******* *********** **** ** *********** ************* ******* *********** ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** ***** **** *** ** ************** ** ******** ** ******** ***** * **** *** ************ *** *********** ** *********** *** *** **** ** ****** ******* ** *** *** **** *** **** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ***** ***. 

11/11/2014 Problems with Product/Service | Complaint Details Unavailable
11/9/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My experience with Chase Bank has been not fun, I closed an account, someone at chase decided to take it upon themselves to apply a merchant charge on a closed account to my new account with out even calling me to see if the charge was legit. When I found this out, I closed all my accounts with Chase Bank and now they want to send the bill that they decided to pay without my consent to collections.

Desired Settlement: To have chase take this off of my credit and to resolve the charge they created by not contacting me the customer if the charge is legit or not, charging a new account on a merchant that is collecting off a closed account.

11/8/2014 Billing/Collection Issues | Complaint Details Unavailable
11/6/2014 Billing/Collection Issues | Complaint Details Unavailable
11/5/2014 Billing/Collection Issues | Complaint Details Unavailable
11/5/2014 Billing/Collection Issues | Complaint Details Unavailable
11/5/2014 Billing/Collection Issues | Complaint Details Unavailable
11/5/2014 Problems with Product/Service | Complaint Details Unavailable
11/5/2014 Problems with Product/Service | Complaint Details Unavailable
11/5/2014 Problems with Product/Service | Complaint Details Unavailable
11/5/2014 Billing/Collection Issues | Complaint Details Unavailable
11/5/2014 Billing/Collection Issues | Complaint Details Unavailable
11/5/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Today I received several emails from Chase saying that I had a Chase quickpay several times in my account. They I received an email saying the my accoWe've sent a message regarding "Wire Transaction - Cancellation" to your Secure Message Center. You can see your message from your computer, tablet or mobile device." I have no knowledge of a quickpayment coming to my account, I contacted Chase and they said that my account had been frozen and I would need to go into the bank to correct this. I went in and was told that there were several transfers from some women that were cancelled as the money was coming from a location that was forgant. I answered all of the question reqarding the deposits only to be told that Chase is gong to close my account and stop doing business with me. I feel that Chase should do some type of investment first before just saying that I did these transaction and closing my accounts

Desired Settlement: For Chase to show me how it was me that did these transaction I don't like being call a lie.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* **** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on October **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** ******

 

Executive Office

 

11/4/2014 Problems with Product/Service | Complaint Details Unavailable
11/4/2014 Problems with Product/Service | Complaint Details Unavailable
11/3/2014 Billing/Collection Issues | Complaint Details Unavailable
11/3/2014 Billing/Collection Issues | Complaint Details Unavailable
11/3/2014 Problems with Product/Service | Complaint Details Unavailable
11/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On Thursday October **, 2014 at 5:44pm. I had called in a reorder of Deluxe Checks and the representative had told me that my debit card/ checking account will be debited on Monday October **, 2014 and it has not yet been done so in the amount of $23.95. When I used the automated teller machine it had shown that me account was not debited yet, and when I had spoken to a Chase Bank representative on Wednesday October **, 2014 and I was told that someone inside this branch to hold back the ordered checks and send them out next week. All I am asking is that my account be debited in the amount of $23.95, so I can use the reminding balance in the checking account. Because I feel that Chase Bank is trying to have my account overdrawn so their will be overdraft fees and not enough money inside the account for the money to be there to pay for the ordered checks that I had ordered over the phone Thursday October ****, 2014.

Desired Settlement: I want Chase Bank to go ahead and debit my checking account in the amount of $23.95. My account number is ** *** **** ****. The routing number is ** ** *** **. Thank you for your help

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****

 My checks were sent out on Monday October **, 2014. The matter has been resolved. Thank you again for your help.

10/31/2014 Problems with Product/Service | Complaint Details Unavailable
10/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Same email sent to company: "This all started with my wife whom inadvertently sent our car payment to our old loan holder of ***** ***** ****** ******** on September ****. Upon realizing the error that we’d made, we promptly spoke to Chase customer service on Sept. ****, but were informed that the payment had been sent to ***** ***** already and we’d have to wait for them to send it back. Upon waiting another week for the likely return payment I started to keep track of my conversations between the 2 institutions (***** ***** and Chase) – those notes are below for your review: Called Chase on 10***.14 – spoke to ******* - and the payment was received by ***** ***** a day later and accepted under trace #*************** Called ***** ***** on 10.**.14 at 9:15am – spoke to ***** – check for full amount to all customers (inclusive of my own) back to Chase ONR under check *********** for $15,666.07 Called back to Chase at 9:23am – spoke to **** **** – Transferred ** (*******) – funds will take 5-7 business days to come back in to my account so that should be on/around Oct *** or ***. 10.**.14 – Spoke to ********* at 12:41pm from Chase – transferred to **** in claims department – needs ***** ***** fax number to proceed any further. I can then call them back with this information to ###-###-#### opt 2 Spoke to ******** at ***** ***** at 1:05pm Original payment Received 09.** – sent back in check #******* on 10.**.14 to Chase Bank through auto-bill pay system (ONR) for the exact amount of $750 Their fax number is ###-###-#### attn: support fulfilment Spoke to ******* at 1:10pm at Chase (###-###-#### opt*) – Explained story and she put me on hold until 1:16 when she explained she couldn’t do anything – she was just regular customer service, so she transferred me over to the claims department (thought I was give the direct number to claims from ****) Transferred to claims at 1:16pm, spoke to ******* at 1:18pm, gave him ***** ***** fax number – chomping continuously on gum throughout conversation – transferred to *** ***** ****** – nothing they can do until the funds are returned from ***** ***** ‘in a couple days’ All in all – my overview of this is: 1. While I made a mistake to start this off, I’ve wasted nearly 2-3 hours of time chasing something that I think Chase could have just taken care of from the onset and not made me be the middle man with asking questions such as where the check was mailed, who mailed it, repeatedly telling me it’s not in my account (of course it’s not, otherwise I wouldn’t be calling) 2. *******’s chomping of his gum was a completely off-putting customer service experience – I can’t believe the customer service management would allow that to be what the customers have to interact with on behalf of the entire brand 3. In the meantime, I’m still stuck without $750 while my funds are being passed around and presumably in the hands of my financial institution and another promise of it being back ‘in a couple days’ (I won’t hold my breathe)"

Desired Settlement: Just put the $750 back in my account is all the original ask was and the ask now. Additionally, sorting out the customer service behavior (namely *******) to be more professional and less flippant when a customer has been going around and around would be desirable for others in the future.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from **** ******* – case no. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on October **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** ******

 

Executive Office

10/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On Oct. * I opened a new "Total checking Acct." in Chase on *** ********* ***. in Brooklyn i presented to the banker a- $150 Bonus Coupon ( Code **************** )- i received by email. but he refused to accept it on the ground that i am an existing customer, however, as clearly stated in the -Bonus Information-" offer non available to existing chase checking customers, those with fiduciary accts. or those whose accts. have been closed within 90 days or closed with a negative balance" since my acct. is not in the above category its was not right to exclude these new acct. from the bonus, on a latter discussion, I were told a new explanation that because these new acct is for a minor (not for a 18 yr. old) its not eligible for an existing customer, but I think that all NEW exclusions & limitations should be stated in the original coupon, therefor I feel that this act is not fair & correct and should be reversed, hopefully for your help, with thanks,

Desired Settlement: to grant the $ 150. coupon I am eligible for

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ****** *****, - Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on October **, 2014.  

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at **************, ext. ********.

 

Sincerely,

 

******* ******

 

Executive Office

 

**** ************ *** ******* *********** **** ** *********** ************* ******* *********** ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** ***** **** *** ** ************** ** ******** ** ******** ***** * **** *** ************ *** *********** ** *********** *** *** **** ** ****** ******* ** *** *** **** *** **** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ***** **** 

10/30/2014 Billing/Collection Issues | Complaint Details Unavailable
10/30/2014 Billing/Collection Issues | Complaint Details Unavailable
10/29/2014 Problems with Product/Service | Complaint Details Unavailable
10/29/2014 Problems with Product/Service | Complaint Details Unavailable
10/29/2014 Problems with Product/Service | Complaint Details Unavailable
10/29/2014 Billing/Collection Issues | Complaint Details Unavailable
10/28/2014 Problems with Product/Service | Complaint Details Unavailable
10/27/2014 Billing/Collection Issues | Complaint Details Unavailable
10/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have multiple business checks stolen and two checks being cashed, I try to recovery my lost with the bank, they keep repeatedly saying is my own responsibility, the bank said I did not lock the checks I have explained to them, that my draw was lock but I found it was opened, that why it got stolen , I admit it was my bad fortune. but those cashed stolen check was not my signatures,plus it has so much mistakes and corrections and cross out and rewriting on it, I can not believe they can be cash anyway in such bad condition. I see the bank has not doing their parts to protect my account and my money, what is the point they keep my signature for verification? so mickey mouse can signed my check got it cash?

Desired Settlement: they should be more serious to treating customer bank account. and protect them.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from  ******* **, Case no. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and provided a written response to the customer on October **, 2014 regarding the issue.

 

In order to protect consumer privacy, the consumer has the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

***** ******

 

***** ******

Executive Office

 

 

10/24/2014 Problems with Product/Service | Complaint Details Unavailable
10/24/2014 Advertising/Sales Issues | Complaint Details Unavailable
10/24/2014 Problems with Product/Service | Complaint Details Unavailable
10/22/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have a cash account through the **** ************ **** and managed by Chase Bank. My account number ends in ****. Someone used my debit card to get movies from ****** and ****** charged my account on 4 different times for a total of $132.63I reported the matter immediately to Chase to investigate and return the funds since I was not responsible for those transactions. Chase bank did not take any action and have not thoroughly investigated the matter. I need the signed transaction for the movies but the bank has not provided me with my request.

Desired Settlement: Provide me with a document showing I signed up for ****** movies and the locations or emails used in the transaction.I need my money back

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** **** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** **************

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** ****




 

Consumer Response: JP Morgan Chase did not investigate my claim or found out who used my card at the Redbox

Business Response:

 

This e-mail is to acknowledge receipt of your correspondence from ****** **** – Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on October **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** **************

 

********* ****** **** ************ *** ******* *********** **** ** *********** ************* ******* *********** ****** ****** **** ********** ***** ********** **** ** *** *** 

10/22/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I went to this branch to speak to a ******* to discuss the various insufficient fees that were debited from my account. I spoke to an ********* ******* that was not helpful at all and did not explain to me the various services available to avoid these fees. I had overdraft protection but my account were not linked. I want to receive a credit on ALL my insufficient fees.

Desired Settlement: 400 dollars credited back to my checking account.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ********* ***** - Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was verbally provided to the customer on October **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

***** *****   ********* ******   **** ************* ** *** ************* ******** ***** ** ** *** ******** ** ** ***** ** ************ *** *** ******** ** **** ** *** ********* ********** ** ** ** ******** ************ ** *** ************ *** ****** ******* **** *** ***** *********** *** *** ********* ** ** ************ ** ******** *** *** ******* ** ****** ******* ******* *** ******** ** ********** **** ****** ** *** *********** ******* ***** ** ******** ***** * **** *** ************ *** *********** **** ************ *** ******* *********** **** ** ************ *********** ************ ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** ***** **** *** ** ************** ** ******** ** ******** ***** * **** *** ************ *** *********** ** *********** *** *** **** ** ****** ******* ** *** *** **** *** **** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ***** **** ****** ***** ** ***************************************** *** *********** ******** ** ******** ***** ********* 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********* *****



 

10/21/2014 Problems with Product/Service | Complaint Details Unavailable
10/21/2014 Problems with Product/Service | Complaint Details Unavailable
10/19/2014 Problems with Product/Service | Complaint Details Unavailable
10/18/2014 Problems with Product/Service | Complaint Details Unavailable
10/16/2014 Problems with Product/Service | Complaint Details Unavailable
10/16/2014 Advertising/Sales Issues | Complaint Details Unavailable
10/16/2014 Billing/Collection Issues | Complaint Details Unavailable
10/15/2014 Problems with Product/Service | Complaint Details Unavailable
10/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 9/**/14 My account was at negative $3000, due to a fraud check that was deposit into my account. Chase froze my account and I had to somehow pay this amount. I'm a single mom of two kids and live pay check to pay check. I had to sell my late husbands gold to pay for this damage that chase put me in.on 9/**/14 I went in to the ***** ******* branch and gave $3000 in cash to the ****** ******* **** *****. He took the money to the teller, and came back with the recepit. **** asked if I wanted to wait for him to make a call so that they can unfreeze my account, I said I can't cause I have an Dr appt. To get too. I trusted that he would make the call. This morning 9/**/14, left to go to work, but needed gas, thinking that everything is fine I decided to call the 800 number on the back of the debit card, only to find out that my account was still at negative $3000, and still the account was frozen, after being on hold for 40 minutes and late to work, I spoke to *****, and said that **** ***** never made the call after I made the deposit. She assured me that she removed the hold and I can use my card after 20 minutes, well I still was not able to use my card. Took a chance with the gas I had, only to run out of gas luckily I wasn't to far from work but I was now an hour late. I checked my acct at noon it still shows negative, and can't see my deposit. Called the same number I was told that the founds have been returned! Asked to who they don't know, the reprasnative contact **** ***** and she said that he told her the money should be in my account in few hours. I check my account at 630, account is still negative, called the same number, only to get we're sorry ma'ma the founds are not showing and we don't know where your deposit is? We will open a ticket and call back tomorrow! A friend gave my $20 to put gas in my car so I can get home!

Desired Settlement: Because of chase mess I lost two days from work to deal with this. That is about $150 a day. I would like some compsation for the dissress that chase has caused me within the last 3 days going on 4.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from **** *****  – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on October **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** ******

 

Executive Office

10/12/2014 Billing/Collection Issues | Complaint Details Unavailable
10/10/2014 Billing/Collection Issues | Complaint Details Unavailable
10/9/2014 Billing/Collection Issues | Complaint Details Unavailable
10/9/2014 Billing/Collection Issues | Complaint Details Unavailable
10/7/2014 Problems with Product/Service | Complaint Details Unavailable
10/7/2014 Billing/Collection Issues | Complaint Details Unavailable
10/7/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
10/6/2014 Problems with Product/Service | Complaint Details Unavailable
10/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a letter from Chase dated Sep. ****, 2014 stating that they were closing my accounts with no reason provided. My checking account has been open for nearly 6 years and so many of my business dealings are associated with my Chase checking account. Closing my accounts with no reason provided is at the least unfair and such business practices should be brought to light and stopped.

Desired Settlement: My accounts should not be closed for no reason.

Business Response:


This e-mail is to acknowledge receipt of your correspondence from *********, *****, Complaint No.********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, 2014. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

**** ** ******

 

Chase Executive Office

10/6/2014 Problems with Product/Service | Complaint Details Unavailable
10/6/2014 Advertising/Sales Issues | Complaint Details Unavailable
10/6/2014 Billing/Collection Issues | Complaint Details Unavailable
10/6/2014 Billing/Collection Issues | Complaint Details Unavailable
10/2/2014 Problems with Product/Service | Complaint Details Unavailable
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9/30/2014 Billing/Collection Issues | Complaint Details Unavailable
9/29/2014 Billing/Collection Issues | Complaint Details Unavailable
9/29/2014 Problems with Product/Service | Complaint Details Unavailable
9/29/2014 Billing/Collection Issues
9/29/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I had a saving account with Chase with positive balance. I have scheduled a direct debit from my Chase Account less what I had in my account. Chase have closed my account and denied this transaction. I was never notified by Chase about it. There was no phone call, email, text message or even message in online banking that my account is closed. I found out when bank that tried to debit my account charged me a fee for a return item. When I called Chase, they told me to wait for a letter and nothing can be told to me. I had all my savings deposited to this account and Chase froze all my money and asked to prove these money are mine. All deposit were legit and never any check was bounced or declared fraud. I was embarrassed by having my family members to contact Chase to explain that they have wrote a check. I was also hit with a return fee from my other bank for returned item not paid. Total is $35 and I demand to get this paid to me by Chase.

Desired Settlement: Check of amount of $35 payable to me.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** *********, Case no. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and mailed a written response to the customer on September **, 2014.  

 

In order to protect consumer privacy, the consumer has the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

***** ******

 

***** ******

Chase Executive Office

 

9/26/2014 Problems with Product/Service | Complaint Details Unavailable
9/24/2014 Problems with Product/Service | Complaint Details Unavailable
9/23/2014 Problems with Product/Service | Complaint Details Unavailable
9/23/2014 Problems with Product/Service | Complaint Details Unavailable
9/23/2014 Problems with Product/Service | Complaint Details Unavailable
9/22/2014 Problems with Product/Service | Complaint Details Unavailable
9/22/2014 Problems with Product/Service | Complaint Details Unavailable
9/19/2014 Problems with Product/Service | Complaint Details Unavailable
9/18/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My account was hacked on the **** of November. The hackers accessed my account and authorized 2 debits from my account. The bank knowing their systems had been compromised did not notify me of this. I only noticed the unauthorized access and control they had of my account on the **** of August when I read an article stating that the bank had been hacked and compromised.

Desired Settlement: As a customer entrusting this bank with my money, I and anyone else believes and is told at the time of opening an account our money and information is safe. Chase Bank obviously did not and does not have sufficient security measures in place to keep client accounts and information safe.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** *******– Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on September **, 2014. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

****** ******   ***** ********* ******

9/17/2014 Billing/Collection Issues | Complaint Details Unavailable
9/17/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: In the last month alone Chase Bank has charged me $204.00 in insufficient fund fees. When they should have charged me $102.00 in insufficient fund fees. Chase Bank is clearing checks on the date that the check is written and not on the date that the check is received by the bank, but they only seem to do this when it benefits the bank. So if you have $150.00 in your account, and you write a check on Thursday for $100.00 and then say you buy three items for $30.00. On Friday it will show that the three items are all pulled out of your account and you have an available balance of $60.00 in the account. Then you wake up Saturday morning and your account will be -$102 because the check magically appeared before the other three charges over night. In the past Chase Bank has admitted to this mistake and have credited my account with the overcharges, but this last month they refused to do so. I understand that I have messed up and over drawn my account and there is a penalty for doing so, but I don't think that should give Chase Bank the right to gouge me for an extra $102.00 in insufficient fund fees.

Desired Settlement: I would like the extra charges ($102.00) to be placed back into my account. I was charged $204.00 dollars for insufficient fund fees when I should have only been charged $102.00. I have been a Chase Bank customer for many years and I don't think I should be gouged for access fees. This is the exact same thing that Bank of America did and why I left that bank.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from **** ***** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided in writing to the customer on September *, 2014.  

9/17/2014 Problems with Product/Service | Complaint Details Unavailable
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9/16/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/15/2014 Problems with Product/Service | Complaint Details Unavailable
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9/10/2014 Problems with Product/Service | Complaint Details Unavailable
9/9/2014 Advertising/Sales Issues | Complaint Details Unavailable
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9/3/2014 Billing/Collection Issues | Complaint Details Unavailable
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/2/2014 Problems with Product/Service | Complaint Details Unavailable
9/1/2014 Billing/Collection Issues | Complaint Details Unavailable
9/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 08/**/14, I swiped my card for $14 at Great Clips for my son's haircut. I checked my balance right before going to get the haircut, and I had $27 available. On 08/**/14, a check cleared for approximately $45, and there was a $34 fee assessed to my account because it went overdrawn. I immediately requested a direct deposit of $140 from a small line of credit I have elsewhere to get the account back into a positive balance. However, before the $140 direct deposit posted on 08/**/14, the Great Clips transaction for $14 hard-posted and I was assessed another $34 fee. I tried disputing the fee with customer service, but I was told that it was my fault and the fee would not be reversed. I was told that I should have deposited money before the check cleared. That is true, however, I am not disputing the fee for the check that initially overdrew my account. What I am disputing is that I was charged $34 for a $14 transaction that was already authorized while the funds were available. I thought since the $14 was authorized while the funds were in the account, the account would be okay the until I get my paycheck on 08/**/14. I was told at my local branch when I opened my account that once a debit transaction came through, pending or hard-post, it was covered (I made sure that I asked specifically about this because of a bad experience with the credit union I used to bank with). So I went to the branch on 08/**/14 and spoke with *********** *********, NMLS ID ****** (he said to please give him a call if you need to verify any of our conversation). I explained to *********** the situation and he attempted to make an exception to waive the fee, but the system would not allow him because I have already had a couple courtesy reversals in the past. He explained the posting process to me and provided me with new disclosures. I did also ask for a register, as I was not provided with one when I opened the account. *********** also explained that the check which initially overdrew my account had come through on 08/**/14 hours before I checked my balance and completed the $14 Great Clips transaction but that it did not actually post my account until later that night. It would be helpful if items are posted when they are timestamped and not after the fact.

Desired Settlement: I take accountability for the check that I forgot about that initially overdrew the account. I am not disputing that fee. What I am disputing is being hit with a $34 fee for a $14 transaction that was done while the funds were still in the account and that I thought was as good as cleared. I checked my balance before swiping the card for $14 and the check had not posted, even if it was timestamped as coming in prior to that time. I would appreciate if Chase would be understanding to this situation - being that I was given wrong information in the branch when opening the account (being told that a pending debt transaction is as good as hard-posted) and that I am making every effort to do my part to handle my finances better - and make this exception for one last courtesy. If I was aware that that $14 fee was going to cause me a fee, I would have made every effort I could to make a deposit before it hard-posted. However, as I stated before, I was told upon opening the account that once a debit is pending, it is the same as hard-posted. Chase usually provides excellent customer service, but this is 1 of 3 times that I am unhappy with the service. While $34 greatly affects me at this time in my life, it is unlikely Chase would even miss it. It seems that the customer service employees are more concerned about policies and numbers than listening to the customer's situation and demonstrating understanding. This was all due to a miscommunication/misunderstanding, but I feel as if I am simply being treated as an irresponsible individual.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ********* ***********, Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on August **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

***** *****

 

***** ***** ********* ******

8/29/2014 Billing/Collection Issues | Complaint Details Unavailable
8/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I closed my savings account via telephone on 5/**/2014. I have called ten times now as I still have not received the check. Every time I call I get the run around. I keep getting told that it is in the mail. It is now August and I still have not received my check. Chase is illegally keeping my money and will not send in my money from my closed savings account. I have filed a complaint with the attorney generals office in Missouri.

Desired Settlement: I would like my closing balance of $74.82 PLUS interest from May 2014

Business Response:

*** ***** **** ******* – Case No. ********Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed to the consumer on August **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.********.

 

Sincerely,

8/26/2014 Billing/Collection Issues | Complaint Details Unavailable
8/26/2014 Billing/Collection Issues | Complaint Details Unavailable
8/26/2014 Billing/Collection Issues | Complaint Details Unavailable
8/26/2014 Problems with Product/Service
8/25/2014 Problems with Product/Service | Complaint Details Unavailable
8/25/2014 Billing/Collection Issues | Complaint Details Unavailable
8/22/2014 Problems with Product/Service | Complaint Details Unavailable
8/22/2014 Billing/Collection Issues | Complaint Details Unavailable
8/21/2014 Problems with Product/Service | Complaint Details Unavailable
8/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Many years ago, I opened minor savings accounts for my children **** and **** ******. At the time, I didn't realize that the Chase rep transposed the social security numbers on the accounts. In July I went in to transfer ****'s account to a college account, and this is when the error was recognized. A W-9 was processed 7/*/14 on ****'s two accounts and ****'s one. Upon our second trip, my husband was with us and the accounts still were incorrect. My husband signed as the custodial on ****'s high school account and I signed on ****'s initial custodial account. At our third trip, ****'s account was finally opened and she received her debit card. However, we were told ****'s accounts still were not corrected, as he needed to come in, on a MINOR account, however he was out of the country. On 8/*/14 **** was unable to use her debit card, after only two uses of the card. We went to the bank on 8/*14 to get ****'s accounts signed and investigate ****'s inability to use her account. We were told ****'s card was suspended due to unusual activity, of TWO transactions! However, her cell number AND email address was on file, and we see no notification. Also, now that **** was available for a signature on the card, his father needed to sign the card as well, however he wasn't with us! Lastly, on Saturday, 8/* **** receives a letter dated 8/* stated they shut the account down because of unusual activity or not receiving requested information....how was this communicated????? It wasn't!!.Apparently Chase thinks I have nothing better to do than visit their bank on a weekly visit and sit 30-45 minutes waiting for the one banker to become available for them to send me on a wild goose chase (pun) until the next time. WRONG!!!! This is unacceptable and below standard customer service. Does it really take five trips to the bank for a error to be corrected by a chase representative??? Really??? You have seen the social security cards, the children and parents, and now you need information from the Social Security Administration? And more importantly, my daughter can't access her money??? Thank God she hasn't left for college or what? She go without money, because of a Chase rep error? Really???? Please note I AM NOT complaining about the service provided by ****** and April, as I feel they were providing adequate customer service, just given incorrect instruction when making the phone calls to wherever they were calling.

Desired Settlement: I want the following: (1) Correction to the accounts IMMEDIATELY (2) An apology for all of my work to correct an error of the Chase rep (3) Monetary compensation for the gas I have consumed running to the bank for something that should have required one trip, because there is no way I can be compensated for my time spent, a minimum of 1 and 1/2 hours each trip, almost an entire work day!

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** ******, Case no. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and verbally responded to the customer August **, 2014.  

 

In order to protect consumer privacy, the consumer has the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *********

 

Sincerely,

 

***** ******   ***** ****** ***** ********* ******

 

8/21/2014 Billing/Collection Issues | Complaint Details Unavailable
8/21/2014 Billing/Collection Issues | Complaint Details Unavailable
8/20/2014 Billing/Collection Issues | Complaint Details Unavailable
8/20/2014 Problems with Product/Service | Complaint Details Unavailable
8/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been a member of Chase Bank since it first became Washington Mutual in Fresno. I've never had an issue. I had a savings account and a checking account that were linked together. If there was not enough money to cover a transaction, it would simply take my money out of the savings account. Recently, the bank decided that I had used my savings account too much and switched it over to a checking account without my knowledge. Because of this, the accounts became unlinked, causing many charges to not go through and incur overdraft fees. I only discovered this to have happened because my card was declined. Immediately I pulled up my account on my phone app and saw that I was already over $1000.00 in overdraft. At this point, my account had been unlinked about 4 days before I had gained knowledge of it. Immediately my husband, who is also on the account, visited the branch and spoke with a teller who assured him that he would talk to his boss, the ****** *******, ******* and we would get a call that afternoon. By the next day, we still had not received a call, so my husband called again. ****** told us that she would have to talk to her boss in the back office and she would call us later that day. This was a Friday. We did not receive a phone call until late Saturday afternoon. In the meantime, we received a letter stating the account had been switched over as of August *. The letter was drafted Aug. *, postmarked Aug. *, received Aug. *. During all this waiting, more charges that had been pending, as well as autodrafts for bills, had gone through accruing more overdraft fees, for a total of 12 fees. ****** called late Saturday and told us that she could reverse 5 of the fees. We went in on Monday and spoke with ******* as we found this to be unacceptable. ****** assured us that she would talk to her ******* in the back office and it would be resolved that day. It is Wednesday, a week later, and we still have not received a return phone call, nor has the issue been resolved.

Desired Settlement: DesiredSettlementID: Refund I would like the entirety of all overdrafts occurring on this account as of August *, reversed and refunded. They have already reversed 5. I would like the remaining overdrafts, including a one time "extended overdraft" fee of $15, refunded.

Consumer Response: Better Business Bureau:

Chase has satisfactorily completed our agreement.  Thank you.

Sincerely,

***** *** *** *********



 

8/18/2014 Problems with Product/Service | Complaint Details Unavailable
8/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I deposited money in the ATM and Chase investigated and upon their investigation they did not find my money in the ATM. Now they want me to pay. My name is ********* ***** and I currently bank with CHASE. On 07/**/14 I went to chase to make a deposit of $601 dollars at 4:39 pm at ATM ******. On my first attempt, I inserted $601 dollars and the ATM rejected $300 dollars. The ATM rejected 3 of the new 100 dollar bills that I just received out of CHASE bank from a withdrawal out of another account. I tried to deposit the $300 dollars again and the ATM accepted the money this time. I received a receipt and it said, The ATM has experienced a technical problem. To confirm that your deposit was completed properly, contact a Chase Representative or call us at ###-###-####. I got help from ***** ******* and she said there was nothing she could do because the ATM machine is not owned by Chase. ***** told me that I had to call the 800 number. I went into the bank immediately to call. I spoke with a bank representative and they replied saying, they have to send someone out to investigate the ATM. In the meantime, they reimbursed me $601 dollars. A few days later, I tried to use my debit card to make a purchase and it was rejected. Well, I did not know that Chase had reversed their decision and now my account has a negative balance. I called to see what the problem was and a Chase representative reported to me that there was no money in the ATM upon there investigation. Now my bank account is negative and they are calling me asking when am I going to make a payment to my account

Desired Settlement: I want chase to return my money back to me. It was not my fault that there was no money in the ATM. I inserted $601 dollars in their ATM and I have no control over where the money goes once I inserted it into the slot. They need to check out whoever investigated the ATM because SOMEBODY STOLE MY MONEY, and I DO NOT STEAL from nobody.

Business Response:

This email is to acknowledge receipt of your correspondence from ********* ***** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on August *, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, extension ********.

 

Sincerely,

 

****** **********

 

Executive Office

8/15/2014 Problems with Product/Service | Complaint Details Unavailable
8/15/2014 Problems with Product/Service | Complaint Details Unavailable
8/14/2014 Problems with Product/Service | Complaint Details Unavailable
8/14/2014 Billing/Collection Issues | Complaint Details Unavailable
8/14/2014 Billing/Collection Issues | Complaint Details Unavailable
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8/11/2014 Billing/Collection Issues | Complaint Details Unavailable
8/11/2014 Billing/Collection Issues | Complaint Details Unavailable
8/11/2014 Problems with Product/Service | Complaint Details Unavailable
8/11/2014 Problems with Product/Service | Complaint Details Unavailable
8/11/2014 Problems with Product/Service | Complaint Details Unavailable
8/9/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received an E-mail from the JP Morgan Chase bank at *** ******* ******* ***** ****** ** ***** to download the e-mailed form to upgrade to a new online banking system and failing to upgrade the account would automatically close the account.The information on the form requested all personal information which icluded SSA number, mothers maiuden name drivers license number, date of birth, E-mail password, ATM debit card number, expiration number and account routing number.It appears to me that this is some type of SCAM as I have never provided this type of information. As a matter of fact I have no idea what Chase account I have.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Just respond if this is a viable business in ***** *****.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* ** *** - Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on August *, 2014.  

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

***** *****

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ****** ***



 

8/8/2014 Billing/Collection Issues | Complaint Details Unavailable
8/7/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My issue is that my debit card was stolen and fraudulent checks were deposited into my account. I informed Chase about the issue on 6/**/2014 and I filed a dispute against those fraudulent charges. They suspended all my accounts and they withheld all my funds preventing me from paying bills which will be in default and no one showed any care regarding my situation. They only released eighty dollars to me so that I could get gas for my vehicle because I needed to get to work. I was informed that I would be contacted within 24 hours regarding the status of the claim and no one contacted me. I called back on 6/**/2014 to inquire about the status of the claim in which I was told that it was denied and that they will retain my other funds from my other accounts. I informed the lady that I received a copy of the checks from Chase in the mail on 6/**/2014 and that the signature on the back of the checks does not match my signature and why don't they have my signature on file or even request a copy of my state ID to compare signatures. I asked if my funds could be unrestricted and I was told that the funds will be unrestricted once my other account was no longer in the negative balance. I do not understand why Chase is supporting the criminals and their illegal activities and not support their customers such as myself. I do not understand why I have to pay over $3,000 to Chase for something I did not do and why they are forcing me to give these criminals my money. I have been with this bank for over ten years and I never had a problem with them or any of my accounts.

Desired Settlement: I want Chase to release my funds from my other account in cash and to clear that negative balance in my other account.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* ******** – Case No. ********. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on  July *, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******

 

Sincerely,

 

********* **********

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 

 

 My complaint has not been resolved because they did not perform a thorough investigation of my complaint. In addition, they did not provide me with any options or a reasonable agreement for the amount that they claim I owe. This complaint was not taken seriously by Chase.

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* ********




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* ******** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a written response was provided to the customer on July **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

***** ******

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: My complaint has not been resolved because Chase continues to stand by their decision. The only thing they are willing to do is waive their bank fees and that is not sufficient. ]

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,
******* ********




 

8/7/2014 Billing/Collection Issues | Complaint Details Unavailable
8/7/2014 Problems with Product/Service | Complaint Details Unavailable
8/6/2014 Billing/Collection Issues | Complaint Details Unavailable
8/6/2014 Problems with Product/Service | Complaint Details Unavailable
8/5/2014 Problems with Product/Service | Complaint Details Unavailable
8/5/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: was charged 102 in overdraft charges when there was money in the account. had money in the account on 7/*/14 before i went to sleep. my direct deposit hit at midnight and then i wake up with charges assesed to my account. 3 overdraft charges when there was money in the account. i want my 102 dollars back!

Desired Settlement: refund my 102 to my account

Consumer Response:

Better Business Bureau: they refunded me. Thanks bbb

At this time, my complaint, ID ******** regarding JPMorgan Chase - Executive Office has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)


Sincerely,

**** *******

8/4/2014 Problems with Product/Service | Complaint Details Unavailable
8/4/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/4/2014 Billing/Collection Issues | Complaint Details Unavailable
8/4/2014 Problems with Product/Service | Complaint Details Unavailable
8/4/2014 Problems with Product/Service
7/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I Check My Bank Account Daily And I Noticed That On Monday July **** I Have Overdraft Charges And I Have Emailed And I Have Called Trying To Get The Money Back Into My Account And No One Wants To Help Me All They Tell Me Is That They Can't Process The Request And I Only Make So Much Money So I Need This Money Back So That I Can Finish Paying My Bills Like It Is I Cant Finish Paying My Bills And So I Didn't Want To Do This But I Need Help Getting This Refund I Love Banking With Chase But I Don't Like Being Treated This Way

Desired Settlement: I Am Requesting Overdraft Charges Be Refunded To Me ASAP

Business Response:

Dear ***** *******:

 

This e-mail is to acknowledge receipt of your correspondence from ***** * **** – Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a verbal response was provided to the customer on July **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

******* *******

 

Executive Office

 

7/31/2014 Problems with Product/Service
7/30/2014 Billing/Collection Issues | Complaint Details Unavailable
7/30/2014 Billing/Collection Issues | Complaint Details Unavailable
7/30/2014 Problems with Product/Service | Complaint Details Unavailable
7/30/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Complaint Details Unavailable
7/28/2014 Billing/Collection Issues | Complaint Details Unavailable
7/28/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Chase mailed an offer for account opening premiums. Upon going to bank and committing to ALL requirement to open account, I was informed I must submit to non-advertised cost accounts. I was treated poorly, and left bank, perhaps an age discrimination issue?****** *******

Desired Settlement: allow me to open advertised accounts w/ advertised premium, no bait and switch

Business Response:

 

This e-mail is to acknowledge receipt of your correspondence from *** ****** ******* – Complaint No. *********  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by mail to the customer on June **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

****** ******

 

Executive Office

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have heard nothing back from Chase bank!!!!!!!

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,
****** *******



 

Consumer Response:

At this time, I have been contacted directly by JPMorgan Chase - Executive Office regarding complaint ID ********, however my complaint has NOT been resolved because:

[Your Answer Here]Chase sends form letters that do not address the issue. They decide without recourse non-discrimination! the latest missive post-marked July**, received July **:the "offer" expired on July **. Chase simply plays the "bait n switch " game. It appears they have won again! The consumer has  lost!

* *******  

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *******

7/28/2014 Billing/Collection Issues | Complaint Details Unavailable
7/28/2014 Billing/Collection Issues | Complaint Details Unavailable
7/25/2014 Problems with Product/Service | Complaint Details Unavailable
7/24/2014 Problems with Product/Service | Complaint Details Unavailable
7/23/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On may ** 2014 I went to my doctor's office billing website to pay on a bill. I was making monthly payments on this account. I went to enter a 50.00 payment and did not realize that I hit the pay button which had the enitire amount that was due of 1549.27. My checking account only had 200 and change as the balance. When the screen changed it said thank you for your payment. I was horrified because I did not have the money in my account as well as I did not mean to pay the entire amount. I called the merchant to let them know what had happened, they told me to call my bank because there was nothing they could do for me because on their end it was showing up as pending. I called my back immediately and explain the situation that I had paid a wrong amount and that my account did not have such a balance and as a result my account was overdrawn by over 1300 and change. The customer service rep told me that chances are it would be denied because I did not have the money in the account and I would be charged a fee. After I got off the phone with customer service I drove down to the bank and spoke to an actual person and explain the problem because I did not want them to pay this amount. He was very kind and assist me by calling the headquarters. I was told that chances are it would be denied because my account was overdrawn by 1300 and change, they said that they couldnt do anything at that moment because it was still in pending. I explain that I didnt want it paid because I did not have that kind of money. I was told that my debit card had the visa logo and that I check off I wanted chase to pay any overage on my account with the understanding that I would be hit with a fee. I told the man that I can understand if I am going over a couple dollars and chase pays it but 1300.00 and change was way over the top. Once again I was told chances are it will not be paid because it was such a large amount. I was also advise to check my account in the am to see if it was denied or processed and if it was process then contact chase and at that point i would have to dispute the charges. Well amazingly chase authorized a purchase on a debit card that only had 200 and change as a balance in the checking account. my checking account does not carry any overdraft protection. I called immediately in the am and told the lady I wanted to dispute the charges. I was disputing the bill with chase because I ask them not to pay the amount because it was an error and as they can clearly see I did not have the money in my account. almost 2 months later I received an alert telling me my account has been overdrawn at 12:05 am 7/**/14. I immediately picked up the phone and called chase 24hr customer service. The lady told my that they dispute the claim with the merchant and the merchant stated I owed the balance. I was so annoyed because I know I owe the balance, I was not disputing that I owe the merchant. I was disputing that chase allowed a 1500 and change charge on my account after I told them it was an error and I immediately contact the bank when it happen. She told me that there was nothing she can do about it that the claim was closed. She also said they would consider reopening the claim and do a three way with the merchant if the merchant agrees not to dispute the claim. Well my paycheck came in 7/**/14 and it ate my whole entire paycheck and still left me with a negative on my account. I called the merchant 8am and spoke to someone who told me there is nothing they can do because I have no proof that my intentions were to pay 50.00 not the balance because my bank authorized the full amount. I drove down to the branch office again this time in the town that I live. The lady gave me great customer service just like the gentleman I had met with originally. Unfortunately even though she tried to reason with the supervisor on the phone at the headquarters about the situation she too was told there was nothing I could do about it. I believe this was so unfair to me because immediately I contacted the bank to say a mistake has happened. I thought they would have helped me instead they screwed me over as my bank. I never thought it possible to use a debit card and make a large purchase without the card being decline for insufficient fund.

Desired Settlement: I would like Chase to refund me my money because I did not authorize that large amount. I understand that it was my error which I immediately called the bank to let them know what had happen so they can not pay the amount. right now I have no money in my account because my paycheck was just used up and I have other bills that needs to be paid. I was paying the merchant a small amount a month based on what I could afford and had a no issues with them in regards to it.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** *****   – Case no. ********. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by phone  to the customer on July **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

******* *******

 

 

Executive Office

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

All Chase said was we are sorry but our staff gave you wrong information and we will address it internally. I find it hard to believe that all the chase employees that I spoke to was all wrong especially seeing that I went to 2 different locations. Is it my fault and should I be penalized because I was given the wrong information. 1500.00 is a big lesson to learn. I will be leaving Chase and taking all my family members with me.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** *****




 

7/23/2014 Billing/Collection Issues | Complaint Details Unavailable
7/22/2014 Problems with Product/Service | Complaint Details Unavailable
7/21/2014 Problems with Product/Service | Complaint Details Unavailable
7/21/2014 Delivery Issues | Complaint Details Unavailable
7/21/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I deposited $6000 into my account last night around 830PM. Automatically, $200 is made available for use. At the time I was -11.87 in my account, which means with the deposit, I would have approx $188 in funds for use. At 11:59P (not even the next day) A payment was processed through the bank for an amount of $136, which should of brought my account to $52. Another transaction for around $7 was charged, which should of brought my account to $45 balance. Instead, the bank did not honor the $200 available funds, and charged me two $34 overdraft fees. They refuse to reverse the charges. These sort of loop hole "policies" should not be allowed. Its complete bogus, and a disgrace to how they conduct business.

Desired Settlement: Refund for the two $34 overdraft fees. Total $68.

Business Response: This e-mail is to acknowledge receipt of your correspondence from ****** ****** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on June **, 2014.
 
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.
 
Sincerely,
 
******** ********  
********* ******

7/18/2014 Problems with Product/Service | Complaint Details Unavailable
7/18/2014 Billing/Collection Issues | Complaint Details Unavailable
7/17/2014 Problems with Product/Service | Complaint Details Unavailable
7/17/2014 Problems with Product/Service | Complaint Details Unavailable
7/17/2014 Problems with Product/Service | Complaint Details Unavailable
7/16/2014 Problems with Product/Service | Complaint Details Unavailable
7/16/2014 Billing/Collection Issues | Complaint Details Unavailable
7/16/2014 Problems with Product/Service | Complaint Details Unavailable
7/16/2014 Problems with Product/Service | Complaint Details Unavailable
7/15/2014 Problems with Product/Service | Complaint Details Unavailable
7/15/2014 Problems with Product/Service | Complaint Details Unavailable
7/15/2014 Problems with Product/Service | Complaint Details Unavailable
7/14/2014 Problems with Product/Service | Complaint Details Unavailable
7/14/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I made a deposit to my checking account and I was unaware the cut off time was East coast time. I called and spoke to someone when the transaction was pending and usually the direct deposit comes out on the **** not the ****. When I spoke to ******* ***** she said "I have the authority to give you the credit and I am choosing not to" then she offered me to speak with executive relations and told me no I could not speak to them. I made a good faith attempt to deposit funds so the account would not be over drawn and I feel the fee should be reversed. I have had fees reversed in the past but those were under different circumstances. I would like someone from Chase to contact me regarding the issue and I feel that ******* ***** should face disciplinary action for the way she treated me and throwing her title as if she was above the customer. I will provide my account number when someone calls me back and or it can be searched by my first and last name ******* ******** **** *** ***** ** ****** ******* ** *****.

Desired Settlement: Refund my account the $34 overdraft fee.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* ******** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and detailed response was provided verbally to the customer on July *, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********

 

Sincerely,

 

******** ********   ********* ******

7/9/2014 Problems with Product/Service | Complaint Details Unavailable
7/9/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/9/2014 Billing/Collection Issues | Complaint Details Unavailable
7/8/2014 Problems with Product/Service | Complaint Details Unavailable
7/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sent a wire transfer from my bank account with Chase, a day later it was returned and a $35.00 fee was taken from my account. After speaking to about 20 people (I actually have the names of some) I was told the reason was because they use an intermediary bank (which I understand) and they sent the money to ***** ***** but ***** ***** doesn't have a relationship with the bank in Europe so they sent the money back to my account and charged a fee of $35.00. I don't understand how I get charged for a bank that I didn't choose and how my bank can't take care of this. This is robbery in the daylight and I can't believe they get away with stuff like this. Their customer service department kept giving me the wrong info and different answers from one another. I never authorized Chase to use ***** ***** and if the beneficiary bank has picked them as the intermediary bank that's not my fault. Why should I get penalized? I have already spoke to the beneficiary bank and they deny that ***** ***** was picked as their intermediary bank. Please help me

Desired Settlement: I just want the $35.00 to go back into my account and for Chase to deal with ***** ***** if there is a need. I have spent about 4 hrs on the phone between the 2 days I have spoken with them.

Business Response:

To Whom it may concern:

 

This e-mail is to acknowledge receipt of your correspondence from ****** ** ***** Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on June **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, extension ********.

 

Sincerely,

 

***** ******** 

Executive Office

7/7/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/7/2014 Problems with Product/Service | Complaint Details Unavailable
7/4/2014 Billing/Collection Issues | Complaint Details Unavailable
7/4/2014 Billing/Collection Issues | Complaint Details Unavailable
7/4/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 04/**/2014 , my account ending in **** ,showed a balance of $1000.00. I transferred same into my acct. ending in ****. The transaction went through. I soon receive a message that the account was now $-964.21 and acct. ending in **** was $-34.67 0verdrawn. I immediately contacted chase bank and explained I showed a $1000.00 balance at the time of transfer and to correct their mistake. They refused to do so. In the message dated 04/**/2014, they claim the following: The $1000.00 transferred to acct. #**** wasn't enough money in my external acct. # ending in **** at the time the transfer was processed. This is the reason . Well, I am unaware of an external account as mentioned in their reply. Again, my balance showed @$1000.00 and that is the issue.

Desired Settlement: Again, they 're to correct their mistake making my accounts cleared as before.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ****** ****** – Complaint No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by Verbally to the customer on June **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

****** ******

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

 I did not have any resolved conversation with any executive at JP Morgan.  This is an attempt for them not to answere this complaint publicly, and thus show they are wrong. To date, my account at CHASE remains defunct, thus I am unable to have it corrected as it should show a correct positive balance.Why would this bank not want to answere this complaint and show they are correct-because they are not. I'm an honerable discharged Veteran of the armed forces and now am a victim of this banks fradulant actions. 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**** ******




 

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID ********.Again, 
I have been without recourse in this matter, costing me a negative outcome due to this banks' efforts to circumventing the issue which I clearly established, and by which they simply refused to answer to in this complaint. If they were correct, wouldn't they state same in answering this complaint? Yet, they don't .

Sincerely,

**** ******

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ****** ****** – Complaint No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by mail to the customer on June **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

****** ******

 

Executive Office

7/3/2014 Delivery Issues | Complaint Details Unavailable
7/3/2014 Billing/Collection Issues | Complaint Details Unavailable
6/30/2014 Problems with Product/Service | Complaint Details Unavailable
6/30/2014 Delivery Issues | Complaint Details Unavailable
6/30/2014 Billing/Collection Issues | Complaint Details Unavailable
6/30/2014 Problems with Product/Service | Complaint Details Unavailable
6/30/2014 Billing/Collection Issues | Complaint Details Unavailable
6/27/2014 Problems with Product/Service | Complaint Details Unavailable
6/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I called to get a "quick deposit" issue fixed that prevented me from depositing a check to my checking account that i have always been able to do. The rep told me it was all an "automated process" and there was nothing she could do and hung up.

Desired Settlement: I want the ability to deposit checks into my checking account like i have always been able to.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ****** ** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on June **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

***** ****** ********* **********

              

6/27/2014 Problems with Product/Service
6/26/2014 Problems with Product/Service | Complaint Details Unavailable
6/25/2014 Billing/Collection Issues | Complaint Details Unavailable
6/25/2014 Problems with Product/Service | Complaint Details Unavailable
6/24/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Ending checking # **** online purchase company goldmart total of $418.65 Paid. Company sent us fake item coin and on their bbb costemer review they over 1000 s of complaint Chase bank they issued a credit on 03/**/12 for $418.65 later take the credit on 03/**/12

Desired Settlement: I am long time costemer like to get refund

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** *******  --Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on 06/**/2014.In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

Sincerely,

******** ********

 Executive Office

6/23/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Problems with Product/Service | Complaint Details Unavailable
6/19/2014 Billing/Collection Issues | Complaint Details Unavailable
6/19/2014 Problems with Product/Service | Complaint Details Unavailable
6/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I did a deposit of a check on Friday June **,2014 and my check got in hold because the check was not payable to anyone , and I was not noticed about the hold on my account , and by today I am one week out of any money. I went to the bank on June ** to get my issue solved, and on tuesday ** I got the check delivered on my house , and Wednesday I went to the bank location again and the lady who works there she told me , I will get the money today's date. Chase bank is the worst bank in the United States.

Desired Settlement: I WANT MY MONEY BACK AS SOON AS POSSIBLE.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ****** ***** ***** – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on Wednesday 06-**-2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** ******

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ****** ***** ***



 

6/18/2014 Problems with Product/Service | Complaint Details Unavailable
6/18/2014 Problems with Product/Service | Complaint Details Unavailable
6/18/2014 Billing/Collection Issues | Complaint Details Unavailable
6/18/2014 Problems with Product/Service | Complaint Details Unavailable
6/18/2014 Billing/Collection Issues | Complaint Details Unavailable
6/17/2014 Billing/Collection Issues | Complaint Details Unavailable
6/17/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/13/2014 Billing/Collection Issues | Complaint Details Unavailable
6/12/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had a debit account with Chase Bank. This account had a positive balance in good standing. With a debit only account you cannot reserve a UHaul rental which I needed to do for one day. I went to the bank Friday 5/** in the am to inquire about the UHaul rental. The customer rep at the bank informed me I would have to open an actual checking acct to secure the rental. I opened the account for this purpose putting 100.00 in the acct.This is leaving the remainder of funds in the debit account. Monday afternoon 5/**. I signed in on my mobile account to find my account was suspended. After multiple phone calls to the customer service number, they would not provide me with any information on why they closed my account. They said they would send my funds by check in 7-10 business days. I went to the local branch to no avail. They told me the same thing. I called them again this morning and they told me that they wouldn't even send the check until June *. I have bills that are behind, service charges that have to be paid because of extensions. I can't buy groceries, gas or anything because I have no access to my account. It is a debit account. there are no outstanding accounts because it is a debit account.

Desired Settlement: I want the money in my account

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ********* ****** – Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on June *, 2014. We consider this matter closed.

 

If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

****** ******

 

********* ******

6/12/2014 Billing/Collection Issues | Complaint Details Unavailable
6/11/2014 Problems with Product/Service | Complaint Details Unavailable
6/11/2014 Billing/Collection Issues | Complaint Details Unavailable
6/11/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Billing/Collection Issues | Complaint Details Unavailable
6/10/2014 Billing/Collection Issues | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/9/2014 Problems with Product/Service | Complaint Details Unavailable
6/9/2014 Billing/Collection Issues | Complaint Details Unavailable
6/7/2014 Problems with Product/Service | Complaint Details Unavailable
6/7/2014 Problems with Product/Service | Complaint Details Unavailable
6/6/2014 Billing/Collection Issues | Complaint Details Unavailable
6/5/2014 Billing/Collection Issues | Complaint Details Unavailable
6/5/2014 Problems with Product/Service | Complaint Details Unavailable
6/5/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: MANY OF MY BILLS ARE SET UP BY AUTOMATIC PAYMENT, AFTER FINDING OUT FROM MY PREVIOUS EMPLOYER THAT MY PAYCHECK (4/**/14) WAS SHORT BY MISTAKE I FOUND THAT THE BANK CNTINUED TO LET PAYMENTS PROCESS ALTHOUGH THERE WERE NOT ENOUGH FUNDS TO COVER IT, NORMALLY THE BANK WILL DECLINE, THIS TIME THEY LET ME GET TO -$1,100. I CONTACTED BANK TO FREEZE ACCT SO NO MONEY WOULD GO IN OR OUT, COLLECTIONS FIRST GAVE ME A PAYMNT SCHEDULE AFTER INFORMING ME THAT I COULD NOT FULLY CLOSE THE ACCT. UNTIL THE NEGATIVE BALANCE WAS PAID OFF IT WOULD BE IN CLOSE PENDING STATUS WHERE IT WILL STILL BE OPEN BUT NOTHING COULD COME IN OR OUT OF THE ACCT, AND ANY FUTURE DEPOSITS WOULD BE KICKED BACK. ON 04/**/14 MY DEPOSIT FRM DEPT OF ***** ******* WAS KICKED BACK BUT ON 04/**/14 THE DEPOSIT DID NOT POST, BUT THE MONEY WAS TAKEN FRM SYNJO. INC. I SPOKE TO A REP ON 4/**/14 AND WAS ASSURED THAT THE MONEY DID NOT AND WILL NOT BE DEPOSITED AND THAT IT WAS COMPANY POLICY THAT IT WOULD BE RETURNED AFTER ONE BUS. DAY. THERE WERE TWO DEPOSITS FROM SYNJO. INC THE ONE FOR $971 WAS ORDERED T COME OUT BY PAYCHEX BEFORE I EVEN CLOSED THE ACCT. AND THE BANK KEPT THE MONEY. I HAVE SPOKEN TO NUMEROUS REPS THAT CONFIRMED THE MONEY WOULD NT POST. I SPOKE TO SMEONE FROM THE EXEC OFFICE THAT WOULD INVESTIGATE AND HE TOLD ME IT WAS MY FAULT LATER. I REQUESTED THAT SMEONE REVIEW THE PHONE CALLS SO THEY COULD HEAR THE MISLEADING INFORMATION I WAS GIVEN AND HE CONTINUED TO SPEAK OVER ME AND NOT LISTEN.

Desired Settlement: I WOULD LIKE FOR SYNJO. INC TO GET BACK BOTH OF THEIR DEPOSITS SINCE IT POSTED AFTER I CLOSED THE ACCT. SINCE ONE DEPOSIT (DEPT OF ***** *******) WAS REJECTED THEY ALL SHOULD HAVE BEEN REJECTED. I WOUD ALSO LIKE TO CONTINUE WITH THE PAYMENT SCHEDUELE I DISCUSSED WITH COLLECTIONS TO PAY OFF THE NEGATIVE BALANCE. I DO NOT WANT SMEONE ELSE MONEY CAUGHT UP.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID ********.

Sincerely,

********** *******

6/4/2014 Delivery Issues | Complaint Details Unavailable
6/3/2014 Problems with Product/Service | Complaint Details Unavailable
6/3/2014 Problems with Product/Service | Complaint Details Unavailable
5/30/2014 Problems with Product/Service | Complaint Details Unavailable
5/29/2014 Problems with Product/Service | Complaint Details Unavailable
5/29/2014 Billing/Collection Issues | Complaint Details Unavailable
5/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ON MARCH **, 2014 I WAS NOTIFIED BY CHEXSYSTEMS THAT TWO (2) INQUIRIES CAME IN ON MY BANKING CREDIT PROFILE BY JP MORGAN CHASE BANK, DATED 01/**/2014 AND 01/**/2014 THAT WERE NOT INITIATED BY ME NOR HAS JP MORGAN CHASE BANK EVER CONTACTED ME TO VERIFY THESE INQUIRIES. INSTEAD THEY NOTIFIED CHEXSYSTEMS THAT THESE INQUIRIES WERE VALID WHEN I NEVER EVEN APPLIED FOR ANYTHING WITH JP MORGAN CHASE. ADDITIONALLY, I DISPUTED THE INQUIRIES AND CHEXSYSTEMS REFUSED TO REMOVE THEM INDICATING THAT JP MORGAN CHASE SAID THAT THEY WERE ACCURATE WHEN I NEVER APPLIED WITH THEM. ALSO, JP MORGAN CHASE ENTERED MY APT. # AS ** INSTEAD OF ***, AND I AM NOT EVEN ABLE TO REMOVE THESE UNLESS THEY ARE REQUESTED TO BE DELETED BY JP MORGAN CHASE. I AGAIN DISPUTED THE ADDRESS, ALONG WITH THE INQUIRIES AND CHEXSYSTEMS STILL CONTINUES TO NOT REMOVE THEM AND HAVE ADVISED THAT I OBTAIN A POLICE REPORT AND RETURN IT IN ORDER FOR THE INQUIRIES TO BE REMOVED. SO I AM IN THE PROCESS IN GETTING THE POLICE REPORT AND WILL FORWARD IT TO CHEXSYSTE*** I AM REPORTING THE ACTIVITY OF JP MORGAN CHASE BY ALLOWING SOMEONE TO SUBMIT APPLICATIONS IN MY NAME WITHOUT MY KNOWLEDGE DUE TO THEIR ADVISING CHEXSYSTEMS THAT THESE INQUIRIES WERE ACCURATE WHEN THEY WERE NEVER ACCURATE. I WANT MY NAME, SOCIAL AND DATE OF BIRTH DATA REMOVED FROM THE INTERNET DATABASE AND ALL JP MORGAN CHASE RECORDS SO THAT IF I DO DECIDE TO APPLY IN THE FUTURE THAT THESE ISSUES WITH MY ADDRESS DO NOT EXIST AND MY NAME IS NOT BLACKLISTED WITH JP MORGAN CHASE BEFORE I EVEN BEGIN. I WANT WRITTEN CONFIRMATION THAT THE TWO (2) INQUIRIES ARE BEING REMOVED IMMEDIATELY AND THAT THE ADDRESS WITH THE APT. ** IS REMOVED IMMEDIATELY. I WILL NOT ACCEPT THIS, I DO NOT APPRECIATE IT, AND CHEXSYSTEMS SHOULD NOT BE ALLOWED TO LEAVE FRAUDULENT INFORMATION ON MY RECORDS AND JP MORGAN CHASE HAD NO RIGHT TO IMPLY, VERIFY OR CONFIRM THAT THE INQUIRIES WERE ACCURATE WHEN I NEVER EVEN HEARD FROM THIS PEOPLE TO VERIFY THE INFORMATION. JP MORGAN CHASE IS WRONG AND I WANT THE INFORMATION CORRECTED.

Desired Settlement: I WANT MY NAME, SOCIAL SECURITY NUMBER, CORRECT ADDRESS, CITY, STATE AND ZIP CODE UPDATED AND REMOVED FROM JP MORGAN CHASE ONLINE DATABASES, AND ALL COMPUTER SYSTEMS, WITH A LETTER SIGNED BY JP MORGAN BANK INDICATING THAT THEY HAVE REMOVED THE INQUIRIES AND REMOVED THE WRONG ADDRESS THAT HAS BEEN ENTERED WRONG BY SOMEONE WITHIN JP MORGAN CHASE BANK. I WILL NOT SIT AND WAIT DAYS UPON DAYS FOR A CONFIRMATION LETTER. I WANT IT TODAY SENT TO ME THROUGH THE BBB FOR MY RECORDS TO SEND TO CHEXSYSTEMS.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* *****– Case No. *******. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on April *, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.********.

 

Sincerely,

 

***** *****

 

***** *****

Executive Office

Consumer Response: Dear Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

*** ***** ***** indicates that she has replied to my concerns in detail as of April *, 2014 but there is nothing attached confirming the resolution, the removal of these fraudulent inquiries that were not made by me, and they have not removed/deleted the wrong address from my ChexSystems records other than the following comments provided:


MESSAGE FROM BUSINESS:

This e-mail is to acknowledge receipt of your correspondence from ******* *****– Case No. *******. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on April *, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.********.

 

Sincerely,

 

***** *****

 

***** *****

Executive Office


JPMorgan Chase Bank has still ignored my complaint, they have not resolved this matter, they have ignored my attachment and have not replied back regarding that they are correcting my files at ChexSystems and I am sick of this.  How hard is it to understand that I never applied for a checking account with JPMorgan Chase Bank and that I want their two inquiries removed from my ChexSystems file, and my address that they entered wrongfully removed??????? I need *** ***** ***** to read, read, read, read, read, and answer my damn complaint.  

If you are reading this *** ***** you will be hearing from my Civil Attorney, and I will also hire one in the State of OH should you ignore my complaint any further. I have provided the proof, I have written you by certified mail and you received it, and I have reported you to the BBB and you still have not responded to the information.  I want you to reply here at the BBB and you have my permission to do so.  You have not shared anything with me that I can share with the BBB. I want you to tell me that you have addressed my complaint and have resolved my concerns and you have my permission to reply here at the BBB.  If you fail to provide me with what I am requesting as well as continuing to ignore my concerns; I will take this matter to Civil Court in OH and come after you no matter what. I have not applied with you and I cannot see why it's taking you so long to remove something being that I have reported you. Read the complaint, reply back with the resolution as I requested, you have my permission to speak directly here at the BBB and I do not want you to honor any privacy **** I want this matter rectified decades ago and I am tired of disputing it. Now resolve my concerns or I'm going to the Banker's Commission next, the FTC and the Attorney General's Office and then finally you will receive Civil litigation documents if you ignore my concerns.

These are my final words.  I am tired of being ignored!!!!

Sincerely,

******* *****

 





 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* *****– Case No. *******. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on April *, 2014 and on April **, 2014. We will no longer be responding in regards to this matter.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.********.

 

Sincerely,

 

****** ****

 

****** ****

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

Chase Bank continues to ignore the fact that I never applied for an account with them and by law it is there responsibility to remove any disputed information that a consumer provides that may or can effect their personal credit history and/or identity in the case of someone else trying to open an account in the consumers' name. Instead of Chase Bank being professional enough to adhere to this complaint filed with the BBB, they continue to ignore the severity of this matter.  Therefore, the consumer will be taking this matter to a Civil level and will not accept any of the replies from ***** ***** or *** **** because neither one of these parties are showing concerns to the fact that I never applied for anything with Chase Bank but yet Chase Bank is not concerned as to why their inquiries are appearing when I never even applied.  Personally and Professionally, I do not care for Chase Bank, never have and they are the last bank that I would ever want an account with.

This is not over, and I do not care that you are not responding any longer to this complaint. At the end of the day, it is your bank that is allowing someone other than myself to use my credit information and it is your duty and responsibility to remove the inquiries that I have disputed.  Instead, you fail to assist me with such a simple request and indicate that you do not wish to reply any further. All this does is show the negligence in Chase Bank. In actuality it is bank's like yours that allow fraud to take place because of the manner in which you do things. Again, this is not over and you will be responding again to my complaints because I am no where near finished and you will be hearing from my attorney in New York and the one that will be hired in Texas; so believe me, you will be replying again until the ink runs out on your paper.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *****




 

5/28/2014 Problems with Product/Service | Complaint Details Unavailable
5/27/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was a chase customer with a positive gal in my account. I attempted to use my debit card to pay for a meal and my card was declined. I then went online to check my gal thinking someone had stolen my money and I was unable to access my account. I called customer service and was told that my account was prompted by their risk tool that closed my account. I asked for an explanation and was then told that they didn't have to give me one that they can close my account for any reason that they wanted without notice. I was then told that you have the right to close your account your account for any reason so do we. The difference in me closing the account is I have to go into a branch and inform you that I'm closing my account. The company is not surprised as I was at a business and can't pay.

Desired Settlement: My account, My son account and my daughter's accounts need to be reopen and unrestricted. This practice is no where near the same as being a customer

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* ******* – Case No. ********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on May **, 2014. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 ****** ** ******

5/26/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
5/26/2014 Problems with Product/Service | Complaint Details Unavailable
5/25/2014 Problems with Product/Service | Complaint Details Unavailable
5/23/2014 Problems with Product/Service | Complaint Details Unavailable
5/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 4-**-2014 I was charged a total of $78.00 from overdraft and transfer fees. The first charge was for NSF fee of $34.00 because of a payment I made on 4-**-2014. On April ****, I had the funds available , but it was not processed until Mon the **** of April causing other checks to be processed first and these actions caused my account to be overdrawn. I did not get a low-balance alert until the following day, when I then made a deposit into the checking account. I called Chase by phone and requested a refund of the NSF fees and the transfer fees, but I was denied. I then went into my local Chase branch on ** **** **** and ********* in Michigan, there I was also denied refund of these fees. I also sent three emails to Chase customer service and was not granted a refund. I am aware that I did have the overdraft, but I do not agree with the transfer fee because Chase is transferring my own funds from one accout to another. The customer should not be charged for that. Also , I did not receive a low balance alert which I am supposed to receive in these situations, so that I would have been given the time to make the appropriate deposits. I am a long-time Chase customer and would appreciate further consideration in this matter to refund the fees to my account. Thank you , ******** *******

Desired Settlement: Please provide a refund or a credit to my bank account of at lease $78.00

Business Response: This e-mail is to acknowledge receipt of your correspondence from ******** * *******- Case #********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on 05/**/2014.
 
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.
 
Sincerely,
 
***** ****   ********* ******  

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** *******



 

5/22/2014 Problems with Product/Service | Complaint Details Unavailable
5/21/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/20/2014 Billing/Collection Issues | Complaint Details Unavailable
5/20/2014 Problems with Product/Service | Complaint Details Unavailable
5/20/2014 Billing/Collection Issues | Complaint Details Unavailable
5/19/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On January of 2013, I was a victim of fraud on my Chase ATM debit card in the amount of $4,754.40. Shortly after, on April of 2014, I was again a victim of fraud. This time, someone accessing my online bank accounts, transferring money from our savings to checking and transferring out monies for a total of $16,000.00. We disputed both charges and received full credit for both. At that time, we did not trust the security that Chase Bank was proving to us. We decided to closed out our accounts in May 2014 and move our monies to a Financial Institution that had a better internet security and Fraud Prevention. Our Chase bank accounts were closed around May *, 2013 at the ******** ***** Branch in Orlando and on that date Chase Bank wrote a check to us for the balances on our accounts and closed all of our accounts. On November **, 2013 we received a letter from American Coradius International LLC (ACI) collecting a debt in the amount of 10,396.21. We responded right away on November **, 2013 disputing this charge. We have no knowledge of this debt. ACI never responded to our dispute. Today, we have received another notice from another collection agency LTD Financial Services Limited Partnership requesting immediate payment in the amount of $10,396.21. Again, we are writing back today March **, 2014 disputing this charge since we have no knowledge of this debt. We are once again completely dissatisfied with their services after being a victim of fraud twice in less than 6 months period. This is a bank error and we have no knowledge of this debt.

Desired Settlement: Release of Disputed amount $10,391.21. We have no knowledge of this charge and I have been a victim of fraud twice in less than 6 months period because of their lack of Fraud Protection to their customers.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** ** *** ***** – Case No. *******.   Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response has been provided directly to the consumer on March **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** ****

 

****** **** ***** ********* ******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

***** ******* ***** *** **** ***** ** *** ********** *** ********************* ******** *** *** **** * *** ******* **** *** *** **** **** ********* * *******

 

Good Morning,

 

Per your previous email I had until the end of day today to respond back (4/*/14). I disagree with Chase's response since it does not addressed the issue of fraud on the account (twice) in less than 6 month period. When closing the accounts, the **** ******* did not tell us we had a balance owed. We had no idea of what they were doing since they were investigating internally the issue of fraud on the account.  This is a bank error due to fraud and due to the bank not having a good fraud prevention security system. I'm not sure why they think that we owe them any monies.  We are very frustrated with the manner this issue has been handled. 

 

***** *** *****

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *** *****




 

Business Response:

BBB,

 

We have responded to the customer and the BBB several times. We are no longer responding regarding this matter.

 

 

 

This e-mail is to acknowledge receipt of your correspondence from ***** *** *****– Case No. *******.

Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response

was mailed directly to the consumer on March **, 2014 and April **, 2014. We will no longer be responding to

the Better Business Bureau or the consumer regarding this matter.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

To Whom it May Concern,

Time and Time again, Chase refuses to answer and explain why they are charging us an extravagant amount after closing our accounts with the ****** *******.  This issue is unresolved. This is a bank error.

Again, the letters sent to us include bank statements (that we already have), they explain the fraud charges which is not what we are disputing.  We had fraud in our accounts twice in a lapse of less than 6 months due to their lack of internet security. They credit the amount as legitimate fraud claims since it looked like an inside job.  We closed the accounts and move our monies to a Bank that has better internet and fraud security. 

We are expecting Chase to wipe out the 'debt' as a bank error and apologize in writing to us.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

***** *** *****




 *

5/19/2014 Billing/Collection Issues | Complaint Details Unavailable
5/19/2014 Problems with Product/Service | Complaint Details Unavailable
5/16/2014 Billing/Collection Issues | Complaint Details Unavailable
5/16/2014 Problems with Product/Service | Complaint Details Unavailable
5/14/2014 Problems with Product/Service | Complaint Details Unavailable
5/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To Whom it may concern; please send a copy of this to JPMORGAN CEO ***** ******.We have a complaint against the JPMorgan Chase Bank; we open an account with them since 1999; and another account with Washington Mutual (this bank went to bankruptcy and the accounts were transferred to JPMorgan Chase bank; We never had a problem with Washington Mutual Bank they demonstrated integrity and professionalism; and good stewards of our Money;We are asking BBB to intercede and advocate in our behalf to compel JPMorgan Chase Bank to pay *** ******* the money (in cash or certified cashier check) from her account according the account balance. On 12/**/2013,The account was closed by the clerk ***** ********** (San Antonio, TX)- (legal delpt). And the bank clerk ****** *******-***** **************). Two months has passed and *** ******* has not received the money, nor did she receive a resolution. She only has received grief and unacceptable treatment by every clerk at the Chase Bank. JPMorgan Chase Bank clerk ***** only sent a check for the amount of $o.01 cent; this is an insult and demonstrate poor respect and awful customer service traits.On Dec **, 2013; ******** ******* d (M) went to a chase bank branch located on ********* ****** ** ***** *** ***** across the street of Edison College; ** ******** has a power of attorney for the chase bank and she went to make a withdraw from the bank account and the clerk "****** *******-***** did not find the power of attorney in the chase bank computer from the records of *** *******s bank account; ****** told ** ******* she was the branch manager. Later ** ******* found out it was a lie. ** ****** ******* is a big set white woman with tattoos and rude; moreover,. ** ****** dealt with contempt and treacherously and was ********* against *** *******, and besides ****** gave a false statement (for ** *******) to the legal department. On 12/**/2014, ******-clerk called the legal department to ask fo Product_Or_Service: bank account chase bank Account_Number: xxxxx

Desired Settlement: DesiredSettlementID: Refund Dear Sirs, please help us; two months has passed and Chase has neglected to mail the check. Now we are demanding that chase bank would have the money ready and *** ******* would go to the branch of her choosing to collect the money of her account. Please compel Chase Bank to stop playing games and delaying and withhold *** ******* funds. What Chaser Bankers had done is a terrible injustice and unconstitutional. Chase Bank has violated the human rights of *** *******

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** *******—Case ****.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 05/**/2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at *************

Sincerely,

**********

5/13/2014 Problems with Product/Service | Complaint Details Unavailable
5/13/2014 Problems with Product/Service
5/12/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On the ***of this month my account was broken into, someone took $1000 from my account that day, the next day they deposited 10 checks for $498 into my account then at midnight they started to withdraw money. They 1st took $200 then $340 then $800 and then they made a purchase for $2700 at a company called professional services. What upset me the most is that the bank allowed this person to clean out my account before they put a freeze on it. I did the claim with them and i had absolutely zero access to my account because of the freeze that was place on it, my debit card wasn't working nothing worked. I was told it will take 10 days for them to come to a conclusion so i called them over the weekend and they told me that they put $1500 into my account but a atm withdrawal was made for $1000. Meanwhile i don't have a working debit card and i haven't been to the bank in the 2 weeks I've been waiting for them to finish their investigation so how is that possible??? i'm thinking that this is an inside job, someone that's working at chase is messing with my account and my money. How can a big bank like chase could be so careless to let something like this happen?? This is the 3rd time someone broke into my account but this has been the absolute worst and to have them doing the investigation and someone still took out $1000 right under their nose, how the hell is that even possible?? This has been a big inconvenience for me, i can't pay bills because they have the money on hold that was suppose to pay my bills on lock!

Desired Settlement: I want my money and i want that account close immediately

Business Response:

*************

 This e-mail is to acknowledge receipt of your correspondence from ****** ******* – Case No. ***.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on 05-**-2014.In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ****.

Sincerely
**********

 

5/12/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with a company on 04/**/14...it was for $6.95..it covered the shipping for a free trial sample...today on 04/**/14 they charged my card $87.53..overdrawing my account by -$64.51....i never gave this company permission to charge me anything further...i opened a bbb case against them as well...but more importantly why did chase allow for this to occur...if i wanted to overdraw my account for groceries or an amazon order for pennies over it won't...or even if netflix is trying to get their 5.99 a month..it won't....but for some reason...chase allowed a company to overdraw my account -$64.51.....only information i received from chase when i called was to contact the company and see what i can do about a refund...this was after i explained that i was able to contact them....when i went to their site on my phone or computer...i received a message of "thank you"...and when i called i just got a voice mail message....this is my order: Order Confirmation Order Number: ****Ordered On: 04/**/2014 11:00pm Charges will appear on your credit card statement as prolexin****. Congratulations on taking advantage of Prolexin Please print a copy of this email receipt for your records. The charge you have authorized today will appear on your credit card statement as prolexin***** *** NOTICE: This order qualifies for a FREE SHIPPING REBATE! *** Click to claim Customer service can be reached at **********United States Items in Your Order Prolexin Month Supply (Trial) Order Total: $6.95

Desired Settlement: i want them to actively seek my refund for not only the $87.53...but the $6.95 also for a total of $94.48

Business Response: This e-mail is to acknowledge receipt of your correspondence from ***** ******* – Case No.******** .  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on May ***, 2014.
 
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at *************
 
Sincerely,
 
************

5/12/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In the month of October 2013, I requested my credit report from multiply agencies including ChexSystems, a credit reporting agency that reports Financial Institutions accounts. Immediately, I noticed an account from JP Morgan Chase as a negative entry that was inaccurate. I called the number listed to inform me that this was an error and that I disputed the information and request the removal of the entry. After speaking with a representative, the final conclusion was that, the entry would be deleted. Well, today, I was informed that the account was still reflecting as a positive and accurate account with a balance of $248.55 owed from the year of 2011. I again, called back to Chase and spoke with a lady that advised me to speak with the claims department as she attempted to transfer me but never did. She came to the line and said that she'd spoken with them,while I was holding, and that they had advised her to tell me that there was nothing that they could do and basically, they wouldn't remove the account, investigate the matter or file a claim for my dispute. WOW! Not only did they not offer me any assistance to get the matter resolved, but they wouldn't even speak to me. $248.55 is not much, but I'll go the extra miles to write the FTC, Attorneys General Office, BBB as well as the CFPB before I pay one cent to the company that obviously care nothing about consumers as a whole. I will make sure that every single person that I come in contact with never does ANY BUSINESS with these people, bank on that! This is not the last that this company will hear from me.......I will also seek legal advise about this matter because, I HAVE RIGHTS TOO!!!!!!

Desired Settlement: Immediate removal from all CRA and a letter indicating that I don't owe Chase anything

Business Response:

 

This e-mail is to acknowledge receipt of your correspondence from ******* *********.  Case No. **********.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been e-mailed directly to the consumer on April **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ************

 

Sincerely,

 

******** *****

*************

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I received a phone call from, ******** ********, Executive Specialist, at JP Morgan,Chase the next day of my complaint. She apologized for the issue(s) and indicated that she would look into the matter and call me the following week. Well, I got a missed call from her and I immediately called back on two separate occasions. Both times, she was not available. Finally, I asked the representative that I spoke with if there was any documentation as to why she may have called? He stated that, there was two options: 1) Settle the account for a lesser amount or 2) The account would remain unchanged with no collection activities on behalf of JP Morgan, Chase. However, it would not be removed from ChexSystem, the CRA. This company has yet to validate the charges by providing me with the following details which again is a violation of FCRA. Meanwhile, I have been turned down for services with other financial companies due to the account causing both emotional and financial stress on my family and I. I will seek legal advise and exercise my consumers rights going forward. No, I do not agree with the final response and I want this account removed!

 
Pursuant to FCRA, the consumers are entitled to the following upon request;

1-Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the creditor (written agreement) or (promissory note) signed by me.

2-Copy of last billing statement sent to me by the original creditor
3-Original amount of debt (excluding other fees)
4-Proof that I am legally obligated and that I correct debtor in question
5-Proof of any judgments (if applicable)
6-Proof that the (SOL) has not expired
7-Proof that you are bonded and licensed to collect in my current state

Any additional documents that you may have supporting this alleged debt is valid.





 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* *********




 

Business Response: This e-mail is to acknowledge receipt of your correspondence from ******* ********* - Case No. ****.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on May **, 2014.
 
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ***********
 
Sincerely,
*************

5/8/2014 Problems with Product/Service | Complaint Details Unavailable
5/8/2014 Billing/Collection Issues | Complaint Details Unavailable
5/8/2014 Problems with Product/Service | Complaint Details Unavailable
5/8/2014 Problems with Product/Service | Complaint Details Unavailable
5/8/2014 Problems with Product/Service | Complaint Details Unavailable
5/7/2014 Billing/Collection Issues | Complaint Details Unavailable
5/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On a Sunday September morning I review my Chase account via online mobile because I was awaiting a 100 dollar deposit by my father, I noticed that there was activities with deposits and withdrawals of totaling over $3,600 in my Student checking account. There was two withdrawals totaling $1,600 removed from the account within 12hours going from one day into another, and 900 dollars still remained in the account. I immediately called the bank informing them of fraudulent activities and moved the remaining balance to savings. I personally went to the bank to find out what was happening with my account, the bank stopped the account, retrieved the remaining $800+ and the $100 deposited by my father and told me I was responsible for the remaining $1600 dollars, because my pin was used. I have never given out my pin and do not know how it was obtained. My mother and I discovered after many attempts to resolve the matter, that a call was placed by the person(s) calling from the bank during off hours stating that their deposit of checks did not go thru their bank's ATM because it crashed, the bank immediately credited the account for $3600 via "GOOD FAITH". this allowed the thieves to remove the money. But there was never any checks or paper deposited, just the call. So, there is never a company or account to remove the monies from and Chase never saw a check to clear and/or verify. My family and I feel because I am eighteen years old, they want to hold me responsible because only I can speak under my behalf. So with my TAP check, and help from my family and I were forced to pay the bank $1600, so my credit history will not be damaged. Chase was negligent and should be accountable for all wrongful transactions, they did not verify there was checks, accounts, or monies to be available and clear, they just went on GOOD FAITH and ruined my account and put my future credit history in danger!!!! I have kept a average of $40 in my checking and no more than a $1200 check was deposited, which took at least 3 days to clear. So thing is wrong!!!

Desired Settlement: Refund of the $1800, $1600 to clear their balance and fix my credit, $100 deposit my father made. and $100 bank charged for overdraft fees.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******** – Complaint No. ***

 

Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on 04/**/2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. 

 

If you have any questions or concerns, I may be reached at ###-###-####******.

 

Sincerely,

 

**********

 

5/7/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I went to withdrawal money from the account because it was closing the banker gave me more money than what was available at the time and caused the account to go in the negative which caused two overdraft fees

Desired Settlement: I would like the banker to pay the overdraft fees

Consumer Response: Yes more was withdrawn than I requested  causing my account to go in the negative  so I got an overdraft fee then I got a extended overdraft fee 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ************ – Case No. **.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on April **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, extension *********

Sincerely,

***********

5/6/2014 Problems with Product/Service | Complaint Details Unavailable
5/6/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Chase spaces our the processing of charges to ensure that overdraft fees are collected. They process charges days after they are received, and puposefully provide inaccurate information on your account. You'll make a purchase on a monday, they wont processes it for days and based on that processing date, you do not have funds to cover the transaction, at which point they hit you with a $34.00 insufficient funds fee. Since their ability to charge these fees were limited by the government, they're finding ways around the maximum fee rules by spacing out the charges so that they can charge the max fees over the course of multiple days, circumventing the spirit of the legislations passed against them for taking advantage of customers.

Desired Settlement: I'd like for an invesigation to be initiated to examine their practices in this regard. They are taking advantage of customers and lying to them. They are intentionally and maliciously taking advantage of the 'little guy' bc we have no recourse to fight against them, and finding ways to collect these fees in direct opposition of the spirit of the legislations passed against them. I'd like an investigation into the transaction processing times for purchases, and why they take so many days and different lengths of time. I'd like refunds on the fees they've charged me, which amounts to hundreds of dollars.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ********** – Case No. ******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the customer on April **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. **********

 

Sincerely,

 

************

 

********

5/5/2014 Problems with Product/Service | Complaint Details Unavailable
5/2/2014 Billing/Collection Issues | Complaint Details Unavailable
5/2/2014 Billing/Collection Issues | Complaint Details Unavailable
5/2/2014 Problems with Product/Service | Complaint Details Unavailable
5/2/2014 Billing/Collection Issues | Complaint Details Unavailable
5/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Feb,**we went into Chase Bank to pick up our disabled check for the month they call my son they told me him they over pay us.Which is not true. So in March **they took all of my son disable money.We had to wait 2 week before the Branch manger came back from vacation. When we went into the bank to talk with her she gave me 400 of my money they put me in 400-.

Desired Settlement: I would like them to give me back my son money so he can live

Consumer Response:

When I went into the bank in March to get my son disable check the bank took it. They said they over pay me. Which is not true. They left him with no money it was $800.00 they took. They have done nothing to fix there mistake. The branch manger ***** ****** told us they do no back round check on there teller. He can't pay his rent. We have gone to the police nothing has been done

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ****** *********' Case # *******. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a verbal response was provided on March **, 2014 and March **, 2014. We now consider this matter closed.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

**** ******* **** ******* ***** ********* ******

Consumer Response: The claim they gave us $788:00 twice which is not true at all we lost our home because of this. Chase has won where the poor people lose out. Because no one what to help us.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *********************. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a verbal response was provided on March **, 2014 and March **, 2014. We will no longer be responding as we now consider this matter closed.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ******************.

 

Sincerely,

 

**********

**********

5/1/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was promised by fraud loss prevention dept that my account will not be closed until 10 business days after the last transaction (april **, 2014). I deposited $100 and also received a $200 bonus for new account. I confirmed my $300 balance in the **** and scheduled an ach debit for $300. The account was closed on the ****. The terms of the bonus is "we will debit the $200 if account is closed prior to 6 months". My payment was returned and my account was closed on the **** causing the bonus to be reversed. If the account would of remained open till ten business days after the last transaction which was april **, the bonus wouldn't of debited and my ach debit would process successfully .

Desired Settlement: If the information provided by the fraud prevention banker was incorrect, i expect a refund check of$200 be mailed to me asap. I followed the terms and conditions to receive the bonus and also confirmed my account closure date.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** **** – Case No. ********. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April **, 2014. We consider this matter closed.

 

If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

****** ******

 

Executive Office

 

4/27/2014 Problems with Product/Service | Complaint Details Unavailable
4/24/2014 Problems with Product/Service | Complaint Details Unavailable
4/24/2014 Delivery Issues | Complaint Details Unavailable
4/21/2014 Problems with Product/Service | Complaint Details Unavailable
4/21/2014 Problems with Product/Service | Complaint Details Unavailable
4/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My latest credit report from TransUnion and Experian shows that your company has made several unauthorized credit checks. Credit reporting laws do not allow such inquiries to be reflected on my credit report without prior written permission from me. To the best of my knowledge, I have not authorized you to do so. If you have a copy of my written permission, please send me a copy so I can verify. If this is an identity theft situation, I would like to stop it as soon as possible. If you do not have my written permission, please remove this unauthorized credit check immediately. When you have removed this unauthorized credit check, please send me written proof of such removal. I look forward to your prompt cooperation in this serious matter which is threatening the quality of my life. Sincerely, *********

Desired Settlement: Please remove the following inquired from my credit report: TransUnion: 06/**/2012 - 08/**/2012 - 01/**/2013 - 03/**/2013 - 03/**/2013 - 04/**/2013 - 09/**/2013 Experian: 01/**/2013 - 03/**/2013 - 03/**/2013 - 09/**/2013

Business Response:

 

This e-mail is to acknowledge receipt of your correspondence from *******– Case No. ***. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on April ***, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at **********

 

Sincerely,

 

********

**************

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *************, and find that this resolution is satisfactory to me and the matter will be resolved after I have sent them the necessary paperwork that they have requested in order to resolve my issue.

Sincerely,
*************



 

4/18/2014 Problems with Product/Service | Complaint Details Unavailable
4/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 4/*/14 Chase Bank charged me a total of $68.00 in fees for two checks that hit my account; however I signed up for email alerts when my balance goes negative and I didn't get a notice of this problem till the following day after the fees were applied. I have the funds to bring the account positive and have already done so, but I am under the impression that when I sign up for alerts, I get a notice right away. This would have alerted me to the problem right away and I could have corrected it the same business day.

Desired Settlement: A reversal of the $68.00 charge and those funds to be redeposited back into my account, plus I want to ensure I am signed up for automatic alerts if my account would dip negative. I would like to receive alerts right away so I can fix the problem.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ****** Complaint No. ********.. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response has been provided to *** ****** directly on April ****, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

 

Sincerely,

 

******** ******

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******



 

4/18/2014 Problems with Product/Service | Complaint Details Unavailable
4/18/2014 Billing/Collection Issues | Complaint Details Unavailable
4/17/2014 Billing/Collection Issues | Complaint Details Unavailable
4/16/2014 Billing/Collection Issues | Complaint Details Unavailable
4/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After the loss of my job recently, I began receiving unemployment compensation while I try to secure another job. The Chase Bank account that is the subject of this complaint is the account opened for me by the Texas Workforce Commission, wherein they might deposit some money depending on my situation. I am a Native American and was interviewing for a job in Durant, OK yesterday, Friday, March **, 2014, and had arrived the previous evening staying at the hotel where my room was being paid for by the potential employer. I live in Fort Worth, Texas. Before the interview and at approximately 7 a.m., I attempted to get $100 from an ATM in the hotel lobby so I would have gas money to get back to Fort Worth once the interview concluded. I had no other money. However, the ATM malfunctioned and although debiting my Chase account, it did not dispense any money. After working with the hotel staff and the employees of the ATM owner/servicer, and by 1O a.m. the ATM company had voided the transaction noting with it they would not be requesting the money from my account with Chase. This information was readily verifiable. Upon contacting Chase via the number printed on the back of my debit card, I was told I had to file a claim and they would have to perform an investigation that could take up to 7 to 10 business days. I was not allowed to have the process expedited and was refused any further help saying that was all that could be done at that time, it would not be corrected that day, and I was just going to have to wait until next week. I was refused when asked to be transferred to a "live" and "in the office" ********** saying none were available or policies and procedures didn’t allow for it. I was denied provisional credit even though they knew and still know the money never left my account and the ATM company never requested payment on the transaction since it was voided. Moreover, the ATM company verified what I was saying was the truth. The Chase employees were rude, condescending, snide, smug, judgmental, tacky, patronizing, belittling, sarcastic, without care or compassion or understanding or a willingness to truly help although they constantly reiterated that they were trying to help in a very mocking and haughty way, making innuendos about the fact I was on unemployment and this was a card issued by the Texas Workforce Commission. I cannot figure out how they were trying to help. The Chase employees knew I was out of town and they knew that money was what I was relying on to help get me back home yet they could not have cared less. I am a very laid back and nice person but I was hung up on, placed on hold multiple times for total of over 45 minutes, and repeatedly given advice that would not only have not helped, the employees knew it would be futile. Yet they still insisted on me following avenues they knew to be futile and wasteful of my time, all the while reiterating that they were trying to “help” me and that they understood my situation and were “sorry.” They knowingly gave me false information. Then, once I questioned the accuracy of the representatives’ information, they became extremely defensive, rude, vindictive, and just down right mean. I am still very shocked by the childish, immature and completely unprofessional treatment and the discriminatory, prejudicial, parental, and judgmental attitudes. Although a huge complaint and basically theft, holding my money hostage for who knows how long while they “investigate” a non-issue, my complaint goes way beyond that fact. That I could not have access to money that was mine (and still do not have it as of today, Saturday, March **, 2014, over 36 hours after the failed ATM situation!!) and money that NEVER left Chase’s hands, verified by the ATM Company representatives themselves, nor allowed provisional “credit” is a problem but the way I was treated and talked to in response to the cordiality, respect and understanding I was showing to them, leaves such an impression on me that I will NEVER bank with Chase Bank. They are sadly mistaken if they think that is my only bank account or thought since I was on unemployment compensation I couldn’t possibly be a consumer they would want as a client. They will never know.

Desired Settlement: I want my money returned to my account with interest. I want the employees who were so rude to me to be disciplined and re-trained so that might possibly never happen to someone else, at least by those two specific employees, and I want monetary compensation from Chase for the discriminatory and condescending manner in which their employees abused me because ultimately and unfortunately attention to and correction of a problem usually only comes about through monetary damages and consequences.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ***** ******, Case No. ***. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on April **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********

 

Sincerely,

 

**************

4/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Chase has rescinded a tax refund check causing me to fall into overdrawn status, incurring fees and restricting me to my funds. They claim this is due to a lack of endorsement on my most recent deposit which included the refund check. Although they failed to provide scans of the check, they say that because it is missing an endorsement from my spouse, the money was debited and no attempt was made to remedy the problem in any way after multiple calls to customer service resulting in over an hour of time lost explaining and reexplaining the situation to various levels of incapable personal in some cases unable to provide remedy and in other simply unwilling. Product_Or_Service: Checking account

Desired Settlement: DesiredSettlementID: Refund I would be content to simply have the money returned to my account and no fee be levied against me, however it is quite clear to me that JP Morgan Chase is not above these sly games and stunts, so without further convincing I will accept a refund and promptly close all my accounts and never ever do business with these villains again.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

************



 

4/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: First off I had two accounts with this bank. My personal account had some fraud activity within the account which caused my account to go negative. I contacted the bank and fled the appropriate paperwork. which they then filed and fixed my account at a later date they allowed the same company to withdraw the money out again which again make my account negative. At this point in time they charged off the account and reported to chexsystems. This is not a fair practice and they did not help me within the fraud guidelines within my account. the second account which is my business account has been closed also for a risk factor. They can not give me a reason for the risk, they wont explain to me the issue why. I feel like im being discriminated against for their errors. I am a small business and feel like I am being used to hide the mistakes they have made.

Desired Settlement: I want them to fix my personal account and get it back to zero and keep it closed in good standing not a negative standing and I need them to fix the checksystems reporting and get that erased off my identity. I should not be punished for fraud and their mistakes in fixing them.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID **********.

Sincerely,

*************

4/12/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was stranded yesterday and needed money so my husband leaves work, rush the bank to make a deposit and was told he couldn't... This is an outrage especially from a bank such as chase. .At no time did I receive a courtesy email nor regular mail of this ridiculous change

Desired Settlement: It really won't help because in the event of an emergency and I'm stuck somewhere I'm basically screwed. . This is a horrible policy

Business Response:

Dear ****** ******* :

 

This e-mail is to acknowledge receipt of your correspondence from ******- Case #********** Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on April **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at***********

 

Sincerely,

 

****************

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ************, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************



 

4/11/2014 Billing/Collection Issues | Complaint Details Unavailable
4/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: most bank will send things bank at about $5or $6 hundred dollars so your account doesn't get too far overdrawn. The past 2 pay periods including this one coming up, we have been over $10000 dollars overdrawn because they won't stop cashing things. My wife"s last 2 paychecks as well as her SSI bebefit chech have went to pay off the balances. My next check will too. WE have bills to pay and can't afford this. They need to do something ASAP.

Desired Settlement: THey either need to refund us alot of the charges so we can pay bills and live , or open a temporary new account for us that wil automatically put my direct deposit in on Monday or tomorrow and my wife's without having tio change anything.

Consumer Response: yes instead od sending the majority of them back when it got to maybe 500 or 600 hundred over, they paid everything but a few items that were sent back after it got close to or over a 1000.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****– Case No. ***.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a response has been mailed directly to the consumer on 04-**-2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ************

 

Sincerely,

 

********

 

*************

4/10/2014 Problems with Product/Service | Complaint Details Unavailable
4/10/2014 Problems with Product/Service | Complaint Details Unavailable
4/9/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have an account at this bank, Chase Bank, and also an online account on its website that I use to see the activity of my account and to pay bills online. Last year, I made two payments for ***** ***** *********, next business day, the website's specification. These payments were: 1. Friday, 01/**/2013 Amount: $250.00 2. Friday, 04/**/2013 Amount: $183.35 for one day delivery, so ***** ***** ********* supposed to receive money on 01/**/2013 and 04/**/2013. The due date is **on each month. But ***** ***** ********* received money just on ****, 01/**/2013 and 04/**/2013 and I was charged two times for late payment, first time $25 and second time $35. In May 2013 ***** ***** ********* added the late fee for April 2013 to my monthly payment and I didn't know, so my next payment in May 2013 was short with $35 and again I was charged by ***** ***** ********* for short payment with $35 and $1 for interest charge. I called first time ***** ***** ********* and they said they received money late, on **, so I have to pay late fees. This is not their problem. Then, starting in last Summer, 2013, I called Chase Bank, I think five or six times, and each time I had to ask my money back for fees that I paid, but never happened, and tell every single representative who I talked to my story about these payments. I spent maybe 10 - 20 hours over phone talking with Chase Bank. Just promises they will investigate. I never received a call or a letter from them about my claim. If Chase says this payment is made next business day, why doesn't keep its promise? Why should I pay late fee and additional fees for its fault? The total of fees that I had to pay is $96.00 and this is my money. Who pay my time that I wasted for nothing so far? Thank you for help.

Desired Settlement: $96.00 for fees and additional $404.00 for time and stress. Total $500.00

Business Response:

Dear ****** ***********:

 

This e-mail is to acknowledge receipt of your correspondence from *** **** ***- Complaint *******. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the consumer on April **, 2014.

                                                                                                                                       

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####***************

 

Sincerely,

 

**************

4/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Chase closed all my accounts Dear Sir/Madam, I am ***** ****. I came to US in 2004 and became a loyal Chase customer in 2007. After receiving my *** degree in 2010, I got married and now a senior engineer at Marvell Semiconductors in the Silicon Valley. Please forgive me communicating with you through BBB. I have visited local branch and called customer service, but neither of them could help. As a loyal customer, I feel so comfortable with and so used to the services provided with Chase that I wish to resume my accounts. I understand Chase has the right to close any of its accounts. But for my case, I believe there was some misunderstanding. I wish you could review my case. I am willing to provide any information required. If I am lucky to get my Chase accounts reinstated, I will follow all regulations and requirements strictly. Thanks for your kind consideration! ***** ****, PhD Senior System Engineer Marvell Semiconductors

Desired Settlement: reinstate my Chase accounts, especially the most recently closed Chase ink and freedom.

Consumer Response: I did not know the reason of Chase closing my accounts. Chase bank may considered me violating their policy. I thought there might be some uncertainties about my transactions. I wish I could have a chance to explain to Chase **********. 
Thanks. 

Business Response:

 

This e-mail is to acknowledge receipt of your correspondence from ******** – Case No. **. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on March **, 2014.

 

If you have any questions or concerns, I may be reached at ###-###-####, ext. ****.

 

Sincerely,

**********

4/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was a ********** ****** **** (****) customer whom was switched to being a Chase customer in 2008 when Chase purchased ****. During the switch, Chase did some complex behind the scenes activities to switch me to a new Chase account from my **** account. There are many un-described fund transfers that were occurring between my old **** account and my new Chase account. I can no longer view the detail of my **** account, and can only view the un-described descriptions on the Chase account. I called Chase and was told that they could not tell me what the charges were for over the phone and that I could be helped at a local branch. When I went into the Chase in Auburn, the young ****er attempted to mislead me several times and was not able to help. Some of the information the ****er expected me to believe was insulting to my intelligence. There is a charge on my account for $260.00 on 08/**/2008 described only as "OLB TRANSFER TO ************". There are many charges/credits with similar descriptions around this time period. I suspect that this specific charge is my auto-loan payment and was never paid. I ended up paying many hundreds of dollars extra on my auto-loan because this payment was not sent to my auto-loan financer Wachovia Dealer Services (per Wachovia). I did not notice the August 2008 payment was not credited until recently when my car loan extended several months past when it should have completed.

Desired Settlement: I would like the details of my transaction from 2008 along with official proof that it was paid to the payee. I would expect this from any financial institution and do not understand why it has been so difficult for Chase to provide.

Consumer Response:

***************

At this time, my complaint, ID ***********regarding Chase **** has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)


Sincerely,

************

4/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: ATM ate my money they gave me a credit then took it back saying there was nothing wrong with the ATM. I called back saying I never got the cash I used a international ATM never got the cash rendered. I called my bank reported it , they gave me a provisional credit the. Later reversed it saying they got a letter which I never saw that said the ATM was fine and reported that I got the cash. I asked them for any evidence other then the later and they cannot provide. I want my money

Desired Settlement: I just want my 475.00 plus ATM fees back into my account. Apparently the reporting banks replaced the ATM at the location I was at and totally fur added my money. Chase tends to trust there letter that I received cash that I never received. So I am out my money.

4/4/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 2/7/2014, Jessika Barton was taking over the bill from CL&P at the below address, so as to not lose service, we contacted CL&P to transfer the account into her name. CL&P stated she had to clear up a past due balance for an outstanding bill for the address 51b Meyer Rd Colchester CT 06415, which I put onto my debit card. However while I was giving CL&P my card information, Jessika verified that she never lived at that address and couldn't possibly have an outstanding bill. The CL&P rep stated that the transaction had already gone through but we could get the money back by calling another dept. After we called that dept, they refused to refund the $101.40 and stated we would have to contact JP Morgan directly. I contacted both CL&P and JP Morgan with proof stating that Jessika never lived at the address and have not heard back from either of them. I am looking for a full refund as this was not a valid bill.

Desired Settlement: I would like a refund in the amount of $101.40.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from **********************.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been provided directly to the consumer on March ***, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ****

Sincerely,

*******************

              

 

This transmission may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates, as applicable, for any loss or damage arising in any way from its use. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you.

4/4/2014 Billing/Collection Issues | Complaint Details Unavailable
4/4/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 3-**-14 I made a cash payment in a nearby Chase Bank of $265.00. After I left the bank, they did a Payment Reversal immediately after I left the bank without my knowledge. They have not returned the cash $265.00 to me. Where did it they reverse my payment to? Where is my cash? I spoke with with two different representatives when they called me and told me they had reversed the charges. I asked how they could reverse a cash payment? On the second call, their representative just ignored me and asked me how I was going to take care of the payment, by credit card or ??? On 3/**/2014, Chase Auto Finance in***** sent a letter (Acct # *******) telling me they have not yet received my automobile payment and the account is now past due. They put that they were going to put a negative credit report on my credit record if I don't make the payment. This is a hardship for me to have to go in person to make a cash payment, have them reverse the payment, and for me to have to come up with the entire payment again until they figure out where they put my money. I have cancer, am terminally ill, and I shouldn't be having to deal with these types of problems. I asked Chase Auto Finance for a form to do a Voluntary Surrender over six months ago. They didn't send it and the representative said they didn't want to do that. I asked twice on the phone with different representatives if I could sell it by having the buyer take over the payments. They said absolutely not. That's when I told them I was terminally ill and it would be better to have someone making the payments then having to have a car returned to them. They stated the loan was in my name and that wasn't how they did things.

Desired Settlement: The $265 needs to be credited back to my account because as it is, they've made a cash payment of $265 vanish into thin air.

Consumer Response: Better Business Bureau:
I was mistaken, I paid by check on my Wells Fargo account. If I had paid by cash, there wouldn't have been a problem. They had put a hard hold on my account in January and did not remove it until the end of March when I had to go to another Wells Fargo location to have them solve the problem. I'm sorry, I do have a physician's verified mental disability with my bipolar, disassociative, anxiety, auditory processing, and memory impairment which makes it hard to think clearly. A bank like Wells Fargo is perfect for me as they don't pay easily and I'll never be able to be overdrawn because they are cheap with my money.


Sincerely,

***************



 

4/2/2014 Problems with Product/Service | Complaint Details Unavailable
4/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Closed my chase checking account on 2/**/14 at a Chase branch in Mundelein, IL. I was issued a check for $1,500 and my account was closed but I recently just received a notice that I owe a service fee on my chase checking account.

Desired Settlement: I want you to verify that you did not report me to any of the three credit bureaus and Chex system.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* ******** – Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been provided verbally to the customer on March **, 2014. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

****** *******

 

Chase Executive Office

3/28/2014 Problems with Product/Service | Complaint Details Unavailable
3/28/2014 Problems with Product/Service | Complaint Details Unavailable
3/27/2014 Problems with Product/Service | Complaint Details Unavailable
3/27/2014 Problems with Product/Service | Complaint Details Unavailable
3/26/2014 Problems with Product/Service | Complaint Details Unavailable
3/25/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/25/2014 Problems with Product/Service
3/21/2014 Problems with Product/Service | Complaint Details Unavailable
3/20/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The bank (Chase) illegaly made 2 unauthorized bank debits totalling $2100 as follows- (Chase) took out $1000 from my checking and they took out $1100 from my savings. This has now lead to my accounts being in default and incurring additional charges. The only reason and the first time I became aware of this was on Saturday, Feb. **,2014 when the balance reflected on my transaction receipt was incorrect by these amounts. On Sat. Feb. **,2014 , I immediately informed Chase and have been unsuccessful in having Chase correct their mistake. I spent 4hrs. of my time on Saturday (Feb. **,2014) speaking to a bank teller, a ****** *******, and various telephone reps only to be told to come back on Monday (March *,2014) which I did, and spent an additional 3 hrs. At this point I've already spoken to all of the above in addition to another ****** ***. and still no resolve. To add insult to injury the last ****** *** (**** ***) only acknowledges taking out $1000 from the checking although balance receipts prove otherwise. Prior to Feb.**,2014 all bank receipts have shown correct balances. The only thing that we can agree on is that Chase has made a $2100+ mistake that should never have happened.

Desired Settlement: To rightfully return $2100 to my accounts.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ****** – Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed detailed response was provided verbally to the customer on 03/**/2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

******* *******

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here]only a voice message was left . I again have attempted to communicate with *** ******* but have been unsuccessful. I left 2 voice messages letting him know that I am requesting his determination and findings in writing and that he consider this complaint unresolved. I also requested  that he call me to confirm that he received my messages and when I can expect that I will be receiving them. I have gotten no response.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

****** ******




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ************   – Case no *******.   Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by letter  to the customer on March **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

******* *******

 

 

Executive Office

 

  **** ************ *** ******* *********** **** ** *********** ************* ******* *********** ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** ***** **** *** ** ************** ** ******** ** ******** ***** * **** *** ************ *** *********** ** *********** *** *** **** ** ****** ******* ** *** *** **** *** **** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ***** ****

3/20/2014 Problems with Product/Service | Complaint Details Unavailable
3/20/2014 Problems with Product/Service | Complaint Details Unavailable
3/20/2014 Billing/Collection Issues | Complaint Details Unavailable
3/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I went on maternity leave, and stopped receiving a direct deposit paycheck in November. Shortly thereafter, Chase notified me that they were ending their relationship with me (no reason provided). At the time, I had over 6000 in my checking account. They initially suggested I transfer the money to another account. When I attempted to do so, they clawed the money back and I was charged a fee by the other bank. When I called them again, they again suggested that I transfer the money out, and again clawed the money back, this time resulting in no fee (different account). When called for an explanation, I was placed on hold for an extended period, and they apologized, and said they would have to cut me a check. They never cut me a check, and after repeatedly saying it was in the mail (mixed messages), they said that I had to drive over 100 miles to the nearest branch at their convenience and fill out a form. They refused to fax the form, they refused to email the form, I had to drive over 100 miles each direction at their convenience to sign a form in order for them to cut a check. Despite repeated entreaties the following week, they said they could only mail it regular mail, no federal express or UPS or anything that would require a signature or be trackable. They promised it was on its way and would arrive mid-month February, now 3 months after they locked my account. They said it could take up to another week to arrive. On March ***, 2014, I called Chase, and they said the check was never sent, they would have to look into it. Upon further review, I received a message on March *, 2014 that they lost the form I drove over 200 miles for, and I would have to drive another 200 miles and blow another Saturday filling out their form. Again, no faxing, no emailing, nothing.

Desired Settlement: All I am looking for is the money that was in my checking account, which they have now held hostage for >90 days without any reasonable explanation. Via some format that can be tracked, so they can't "lose" it again and attempt to drag this out for more months and waste my time, money, and energy. I would not willingly ever do business with such a dishonorable, unprofessional company again.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******* *** – Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on March **, 2014. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

  ****** ** ******

 

Chase Executive Office

3/18/2014 Problems with Product/Service | Complaint Details Unavailable
3/17/2014 Problems with Product/Service | Complaint Details Unavailable
3/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: *****  *********** ****** *** *** I’ve had my business account with Chase for a few months now and I never has issues before. As normal even Thursday my direct deposit enter my account and I do my payroll on Friday because there is never a hold on direct deposits. I was at a convenient store attempting to make a purchase as normal and upon my checkout the cashier informed me that the card said invalid and did not approve of the funds. I was caught off guard since this has never happened before and the transaction was nothing out of the norm. I called Chase to confirm what the issue was and I was told by a customer service representative that there had been a hold placed on my account. After further discussion he could not tell me what the hold was for and I was not able to touch the money that was available prior to the direct deposit entering my account yesterday. At this point I was frustrated and drove to the nearest Chase bank. I explained to a personal banker what had happened and he was researching my account to see if there was any information he can give me. He stated that there was a number I had to call so once again I called the number and spoke to another customer service representative; clearly we were going in circles and no one was helpful. The representative stated I cannot close my account since I have pending charges due to the transactions prior in the week and I have to wait until Chase closes my account and sends me a check via mail. It is absurd how I cannot touch my money that was already available to me. I did not receive any letters stating my account was closing; if I was informed I would close my account myself and avoided all this mess. I have already paid my employee and he has deposited the check in his account which will now bounce and I will be charged for that fee plus I have to pay for whatever his bank charges him. This is a cluster mess which no one has helped me resolve and I wish I had never banked with Chase to begin with. My account has never had any suspicious transactions nor has there been any ridiculous charges. I need the available balance to be released so I can at least pay my employee cash.

Desired Settlement: I need the available funds released in order for me to pay my employee cash and pay some bills that are due. I will not sacrifice my business nor will I settle to be treated unfairly for no apparent reason that can be explained.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** *********** – Case no *******.   Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by letter  to the customer on February **, 2014. We will no longer respond to the customer and we consider this matter closed.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####.

 

Sincerely,

 

Executive Office

3/14/2014 Problems with Product/Service | Complaint Details Unavailable
3/14/2014 Problems with Product/Service | Complaint Details Unavailable
3/12/2014 Problems with Product/Service | Complaint Details Unavailable
3/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: First let me start off by saying that to some extent i am at fault, however I believe in chances. Chase has some of the rudest customer services knows to man. Not to mention they are unfair. First they closed my accounts because i deposited a check and it got returned. Now the check that i deposited was from a joint account. If i ask and the person said the funds are there which i always do, if i deposit the check and it gets returned, that is not my fault in the sense that i asked. The second time it happened on a different account, the same thing happened. My mom needed to pay a few thousand dollars in car repairs. That was an emergency and she told me this after i deposited the check. It was then too late. I found out that my accounts were restricted when i called them. They told what happened and i was like ok. Then they transferred me to an ******* ********** who told me that they used a program with an algorithm and it said that i was a risk or something. I fail to understand when i had the cash to deposit into the accounts. Not to mention, i had a couple accounts negative because they messed up with my check card linkage and i was penalized with fees. What i noticed and a lot of people told me this. When my accounts were with washington mutual, i had no issues. The minute chase took over i ran into all these issues. Chase caters to large corporations and people with more than 100000 in their accounts. anyone with less money, they can care less about. No matter how they play it off, that is what the company does and i know because i worked for multiple financial institutions before and they treat high net worth clients better.. Nevertheless, i feel that they did me dirty. Next thing, they closed the accounts, kept my direct deposit (to satisfy the negative balance so that was ok) and now are harassing me for a balance owed. I wish they had not jumped to conclusions. I never intended to owe the bank money and i am not understanding how they did what they did they are very very unfair.. I am happy that i have another financial institution who actually treats customers the way they should be treated and who actually works with you. Chase in my opinion is one of the worst. It is funny because i complained to my aunt about what they did and she withdrew all her money and closed all her accounts which was kind of funny I cannot ever recommend chase to anyone. Chase itself is a nice brand but the people that work for them are unfriendly and unprofessional and unfair. Not to mention, worst is that one rep used profane language at me because i refused to give the account number when i wanted to ask a general question

Desired Settlement: At this point i do not know what possible outcome they can provide to me to make me change my mind. I just with they had worked with me instead of jumping to conclusions. Granted that i had a few accounts which all came over from wamu except the couple i opened. I would have loved for them to give me a chance to pay off the negative balance and still do my banking which would have been fine with me. The account fees were not even an issue just the over all level of service and the jumping to conclusions was horrible.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ******** (Complaint No *******.). Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response has been provided to *** ******** directly on March *** 2014.   

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

 

Sincerely,

 

******** ******

 

3/12/2014 Billing/Collection Issues | Complaint Details Unavailable
3/11/2014 Problems with Product/Service | Complaint Details Unavailable
3/11/2014 Problems with Product/Service | Complaint Details Unavailable
3/11/2014 Billing/Collection Issues | Complaint Details Unavailable
3/10/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/7/2014 Billing/Collection Issues | Complaint Details Unavailable
3/6/2014 Problems with Product/Service | Complaint Details Unavailable
3/5/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/5/2014 Problems with Product/Service | Complaint Details Unavailable
3/4/2014 Problems with Product/Service | Complaint Details Unavailable
3/4/2014 Billing/Collection Issues | Complaint Details Unavailable
3/4/2014 Problems with Product/Service | Complaint Details Unavailable
3/4/2014 Problems with Product/Service | Complaint Details Unavailable
3/4/2014 Billing/Collection Issues | Complaint Details Unavailable
3/3/2014 Problems with Product/Service | Complaint Details Unavailable
3/1/2014 Problems with Product/Service | Complaint Details Unavailable
2/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Fraudulent charges appeared on my debit card and they refused to give me a credit even after I called the company that posted the fraudulent charged and they agreed to issue a credit on my account for the charges. I went into the bank on several occasions and This has been going on since December 2013 for $39.95.

Desired Settlement: Credit back to my account the $39.95 that the offending company sent over for processing, asap.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** ****** - case number *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on February **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

******* ******* ********* ******

2/28/2014 Problems with Product/Service | Complaint Details Unavailable
2/27/2014 Billing/Collection Issues | Complaint Details Unavailable
2/26/2014 Problems with Product/Service | Complaint Details Unavailable
2/26/2014 Billing/Collection Issues | Complaint Details Unavailable
2/25/2014 Billing/Collection Issues | Complaint Details Unavailable
2/25/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: When I filed my tax return for 2012 through Turbo Tax e-file, I did not realize I had made a mistake on the account number the refund was to go into. When I did not get my refund, after seeing it had been issued, I went to the bank to see if there was a problem. I was told to recheck my forms and verify the information and return because the bank was not holding the refund. It was at that time I discovered the error. I returned to the bank. They checked the (wrong) account number and located my refund but told me they could not retrieve the money and put it into my account; the IRS would have to do this. They also admitted they knew something was not right because the name on the refund did not match the account number but they deposited it anyway. I filed a form with IRS to find/retrieve the money. The response from the IRS was that the bank should have done that already. Another trip to the bank revealed, by this time, the extra money had been "found" by the other party and they had withdrawn the money and closed their account. The bank has their information (i.e. name, address, phone numbers, etc) but made no attempt to contact the people. The bank merely tells me there is nothing they can do and that I have lost my refund for 2012 which was $1,380. I am still dealing with the IRS to get this resolved but the bank certainly must have some "errors and omissions" coverage where they can put the money into my account and then "go after" the crooks who stole the money.

Desired Settlement: DesiredSettlementID: Replacement I would like the bank to deposit the $1,380 into my account the way they should have back when the inquiries first started and for them to seek repayment from the parties who took money they knew was not theirs to take.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ***– Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December **, 2013.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********

 

Sincerely,

 

***** *****

***** ********* ******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

[Your Answer Here]

No diffinent answer to who is held responsable as to who gets my money back. Knowing it went into the wrong account, bank did verify that it was there.  Was told to get back with the IRS. Contacted the IRS.  They did the "research" and was told that the bank in responsible to get the money back.  Went back and now that account is now CLOSED! AND they can't do anything

I feel that I'm getting the runaround by both parties.  I want my $1,380.00!!  I feel the bank can get the names of those involved. I also feel those should be charge with tax fauld.

Hopefully you can help this sitution.

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,
****** * ***




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ****** ***– Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December **, 2013 and on January **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at *************** **** ********

 

Sincerely,

 

***** ***** ***** ********* ******

Consumer Response:

Hello,

I have faxed over the two letters recieved from JP Chase on this past Saturday, February **, 2014.

Thank you,

****** ***

2/25/2014 Problems with Product/Service | Complaint Details Unavailable
2/25/2014 Problems with Product/Service | Complaint Details Unavailable
2/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This complaint is for the entire CHASE company. However the issue that I have originated at this particular branch. I was called by this bank location and asked to come in because I should do something with my savings so that it could make me money. Once I arrived I was directed to a financial advisor. I informed this advisor that I needed the savings to purchase a home in the next 6 to 8 months, but I would listen to what they had to say. After listening to their spiel about how my money was losing value in my savings and watched as he showed me returns for the last 10 years that were all positive I became interested. I then asked a very specific question. 1) Is there any fees if I put my money in or out of the fund. The rep answered number 1) There are absolutely no fees in or out This answer was satisfactory to me so I ended up putting my money in. Months went by and I stressed daily because my money that was supposed to be for a house started going down under the original amount. Months more went by with the money always being under the original amount. Finally the market turned and my money went into positive numbers and I called to tell them to sell so I could take out my money. When I did I was told that the original guy I spoke to was no longer with the company so I would have to speak to the new rep. This rep told me that there was a 1 percent fee for taking the money out of the fund in the first year. This was obviously not what I was told so I complained and was directed to speak with the complaints department. Here I was told that I can either sell and take the 1 percent hit that would eat away at my earnings or I can negate the trade and lose all of the earnings. I feel that do to the stress I endured during this whole ordeal and that their rep lied I should not be charged any fees as I was told and receive all my earnings.

Desired Settlement: I should be able to sell without a 1 percent fee or I should be reimbursed the 1 percent fee when I sell.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from **** ******, Complaint No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on November *, 2013. 

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

******* ******

 

Chase Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved.

 

The response by Chase is inadequate to resolve my complaint.  As I read their reply I noticed they minimized that they’re representative gave me false information even when I asked a very simple and specific question.  Instead they placed blame on me for signing a very long legal document that apparently gives the information I needed somewhere in its multiple pages.  Specifically they wrote “Please note that by signing section C of the Investment Account Application signature page, you affirmed that your representative verbally reviewed sections A and B on this page.  Section B states that investments involve costs, charges and other fees.”  Yes I agree I signed this, and I had believed the representative had given me all the facts, especially regarding fees. But the information that I received from their agent did not cover it.  In fact, the information given by their representative was apparently contrary to what these pages said.  Now, being that I am a regular guy who has no background in legal paperwork, and makes deals on a person’s word, I took what he said at face value and signed the paperwork thinking that there was no fees.  This was not the case!  I have endured a good deal of stress regarding this issue and deserve to have the fee taken off completely.  When I wanted to sell but couldn’t because of this fee it is true that the stock was up.  Unfortunately as I’ve gone through the lengthy process to try and get justice, the stock dropped and is now worth less. If I was to sell now I would actually lose money because of this fee.  I have always had a good experience with Chase for many years and thought of them as a good company that took care of their customers.  I hope that Chase backs their representative’s word and voids the fee in this situation so I can continue to praise their customer service.  But if they don’t, then I believe they are just another GIANT corporation only caring about the bottom line and not about their customers or what’s right.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

**** ******




 

Business Response:

 

 

This e-mail is to acknowledge receipt of your correspondence from *** **** ******– Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 12/**/2013. We will no longer respond to the customer and we consider this matter closed.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

**** *********

 

Executive Office

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

I did not receive a response from Chase as they claim.  At this point they have not resolved the complaint. 

 

 

 

 

Sincerely,

**** ******




 

2/22/2014 Advertising/Sales Issues | Complaint Details Unavailable
2/21/2014 Advertising/Sales Issues | Complaint Details Unavailable
2/21/2014 Problems with Product/Service | Complaint Details Unavailable
2/21/2014 Delivery Issues | Complaint Details Unavailable
2/21/2014 Billing/Collection Issues | Complaint Details Unavailable
2/21/2014 Delivery Issues | Complaint Details Unavailable
2/19/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was incorrectly charged at a restaurant in November the restaurant claimed they couldn't correct it so I disputed it with the bank. They refunded me the money and everything was fine. Two months later the charges are back the back did not call email or provide any information as to why. I am currently not working so when something like a $89 charge appears on my account without notice it's a major set back. I know $88 is not much to such a large company but is to me and to top it off once I'm in negative I would've been charged an additional $35. I've been with your company for a long time I believe this is the first time I disputed a charge and I expected to be helped from my bank who should be protecting me from these things.

Desired Settlement: I did not authorize the restaurant this charge and should be refunded the money.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from 02/**/2014 – Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been e-mailed directly to the consumer on 02/**/2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at *************** *** ********

 

Sincerely,

 

****** ******

 

Executive Office

2/19/2014 Problems with Product/Service | Complaint Details Unavailable
2/19/2014 Problems with Product/Service | Complaint Details Unavailable
2/19/2014 Problems with Product/Service | Complaint Details Unavailable
2/19/2014 Problems with Product/Service | Complaint Details Unavailable
2/18/2014 Problems with Product/Service | Complaint Details Unavailable
2/18/2014 Billing/Collection Issues | Complaint Details Unavailable
2/16/2014 Problems with Product/Service | Complaint Details Unavailable
2/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ?I filed a dispute with Netspend my cardholder service about a transaction that happened on Friday 02/**/2014 at the Chase ATM located at *** **** ******* **** *** ***** ******** ** ***** Chase Bank took $303.00 dollars from my account after they declined my transaction due to ("Daily Limit"). I went into the branch at the location where they "stole my money". They called there ATM department while was at the branch, never was I offered to speak to them or be provided there contact information. The sales rep only said that they could not do anything I would have to call my card holder service and have them file a dispute, stating they didn't have a credit card number to refund the money back too. I would think they had the information from when they took the money from my account. I brought the receipt into the branch within minutes to correct this mistake with no outcome.

Desired Settlement: I would like the $303.00 plus the $2.50 transaction fee my card holder service charges refunded back to my card immediately.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** ***** – Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been verbally provided directly to the consumer on February **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

****** *******

********* **********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *****



 

2/14/2014 Problems with Product/Service | Complaint Details Unavailable
2/13/2014 Billing/Collection Issues | Complaint Details Unavailable
2/13/2014 Billing/Collection Issues | Complaint Details Unavailable
2/12/2014 Problems with Product/Service | Complaint Details Unavailable
2/12/2014 Billing/Collection Issues | Complaint Details Unavailable
2/12/2014 Billing/Collection Issues | Complaint Details Unavailable
2/10/2014 Billing/Collection Issues | Complaint Details Unavailable
2/10/2014 Billing/Collection Issues | Complaint Details Unavailable
2/10/2014 Problems with Product/Service | Complaint Details Unavailable
2/9/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Last tuesday, 1/*/2014 I went to a chase ATM machine inside the walgreens (****** *******************) to take 400 dolares, but the machine just gave me 120 dolares. I have a receipt that is stating this transaction, also saying partial disbursement. The bank statement otherwise is showing that the machine paid 400 dolares. So where is my 280 dolares? I talked to the ******* at this walgreens, she said Chase would solve this matter. I also called customer service right away and they said any agency was going to help. I went to an agency, also my daughter but they claim not being able to help because its not a chase card. The card issuer is in Brazil, and they are refusing to help because this happened in american soil. So, I've been back and forth in this situation without my money because of a problem with this Chase machine.

Desired Settlement: I want my money, that's all. 280 dolares tha is somewhere that is not in my pocket.

Consumer Response:

Better Business Bureau:

At this time, my complaint, ID ******* regarding JPMorgan Chase - Executive Office has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)


Sincerely,

****** ******

2/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have made two past telephone transfers from one account to another account the telephone banker I was connected to was unwilling to understand that I would like to transfer from one account to the other account I have I requested her bring up the transaction history and look at the telephone transfer that was made in October 2013 then I brought her attention to the telephone transfer that was processed January 2014 she still refused to understand that I would like to transfer money from one account to the other and became very unprofessional I requested to speak to her ********** and was on hold for a extremely long time till I was able to speak to a ********** hoping he would understand be he did not understand that I would like to transfer money from one account to another account over the phone he also became unprofessional I just felt like I was transferred to another agent and I was extremely frustrated and disconnected the phone and call telephone banking again and the next agent I was connected to transferred the funds with no hassle but I am still extremely frustrated by the fact at every time I call the telephone banking number I have to cross my fingers and really hope that I will be connected to an agent that will understand and help me and the next day the check bounce and caused a Insufficient funds fee on. The account the funds was being transferred i would have been so negatively impacted if the check was returned

Desired Settlement: I would like a apology from agent and ********** that did not understand that I wanted to transfer funds and compensation for the trouble it has caused

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** *******– Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a verbal response was provided on February *, 2014. We now consider this matter closed.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

**** *******

 

**** *******

Chase Executive Office

**** ************ *** ******* *********** **** ** *********** ************* ******* *********** ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** ***** **** *** ** ************** ** ******** ** ******** ***** * **** *** ************ *** *********** ** *********** *** *** **** ** ****** ******* ** *** *** **** *** **** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ***** ****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
***** *******



 

2/7/2014 Problems with Product/Service | Complaint Details Unavailable
2/7/2014 Problems with Product/Service | Complaint Details Unavailable
2/7/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: n August 2013, my employer Ericsson transferred Network Services employees back to Sprint(we all were transferred to Ericsson for a few years). On 4/** I took out a loan of 13,800 on 401k. While still employed with Ericsson the payments for the loan were made through ACH payments. I was informed that we did not need to payoff 401k loans immediately and to just simply call and setup ACH payments after being transferred back to Sprint. I called the day after being transferred in August 2013 and JPM had no record of the transfer taking place yet and to please call back in a month to see so they could have visibility to the account that way payments could be setup. I called back a month later in September 2013 and JPM stated that I could setup ACH payments on their website but that it would take a few days for processing and then I would be able to use ACH functionality on website. I checked back on the website daily for the next week or so and saw that ACH functionality was still unavailable. I then sent requests through JPM messaging center requesting for this issue to be investigated. I called and messaged multiple times trying to get something setup to no avail. After discussing this issue regarding payment schedules I see a re-amortization of loan on 10/** and assumed that everything was redone and a payment would have to be made. After multiple calls and messages I finally see ACH available and make a payment on 12/** of 267.44. On 12/**/13 I am informed that the loan is in default and will be treated as a distribution and I will be receiving a 1099-R as the loan is being treated as a distribution.I feel I got the runaround on this issue and it will result in me paying a approximately 5000 dollars in penalties and taxes. I feel I did the due diligence to try and be good on the loan only to be left with a company that could care less regarding this loan as JPM is not making a dime off these type of transactions. I would like the loan reinstated and monthly payments scheduled.

Desired Settlement: I would like the loan reinstated and monthly payments scheduled.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ******* ** **** – Case No. *******Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been provided  verbally to the consumer on January **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** ****

 

Chase Executive Office

 

**** ************ *** ******* *********** **** ** *********** ************* ******* *********** ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** ***** **** *** ** ************** ** ******** ** ******** ***** * **** *** ************ *** *********** ** *********** *** *** **** ** ****** ******* ** *** *** **** *** **** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ***** **** 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

Chase stated they responded to me verbally. I did not speak with anyone from Chase regarding this issue recently and do not have any voicemails.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******* ****




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ******* ** **** – Case No. *******Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been provided  verbally to the consumer on January **, 2014 and January **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********.

 

Sincerely,

 

****** ****                                                         

 

Chase Executive Office

2/7/2014 Billing/Collection Issues | Complaint Details Unavailable
2/7/2014 Problems with Product/Service | Complaint Details Unavailable
2/7/2014 Problems with Product/Service | Complaint Details Unavailable
2/6/2014 Problems with Product/Service | Complaint Details Unavailable
2/6/2014 Delivery Issues | Complaint Details Unavailable
2/5/2014 Problems with Product/Service | Complaint Details Unavailable
2/5/2014 Problems with Product/Service | Complaint Details Unavailable
2/5/2014 Billing/Collection Issues | Complaint Details Unavailable
2/5/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Chase notified me via email that an online payment to my account was available in my primary checking account, so I transferred money to my secondary checking account. There was a positive balance in my primary checking account when I went to sleep. I woke up this morning to find that the balance in my primary account was overdrawn and two overdraft charges of $34.00 have been deducted from my account for the transfers and that my available balance is still pending. This is the third time that this has happened. Second issue: My savings account which is supposed to be free is now being charged $10.00 per month. No explanation has been given for the change. This has also happened three times. I have spoken to representatives in the past, and twice they offered partial refunds. I am so tired of dealing with these issues. Please help me out this time.

Desired Settlement: I would like a full refund of the overdraft charges in the amount of $68.00 I would like a refund of $30.00 to my savings account.

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******** ***** – Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided to the customer on November **, 2013.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

***** ******

 

Chase Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

I want to be assured that this never happens again.

 

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** *****




 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

I did not find any communication from Chase Bank warning me that my savings account would be converted to a checking account. Chase Bank says that they warned me, but I don't have any paperwork stating as much.

Thanks much,

******** *****

 

 

 

In order for the BBB to appropriately process your response, you MUST answer the question above.


Sincerely,

******** *****




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ******** *****  – Case No.*******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided to the customer in writing on January **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

***** ******

 

Chase Executive Office

2/5/2014 Billing/Collection Issues | Complaint Details Unavailable
2/4/2014 Billing/Collection Issues | Complaint Details Unavailable
2/4/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Chase will not close account of my deceased father and transfer money to his estate. He passed away in March 2013. I was named executor of the estate. He had received account statements from Chase about an IRA. I called the telephone number on the account and asked them to close the account and send a check addressed to his estate. I was told to go to the nearest branch of a Chase bank with the letter of testamentary and his death certificate. I took these with the bank statements and my ID to the local branch, and they made copies of everything and said they would take care of it. Nothing happened and I called back, the manager said it took a little time. I waited until August 2013 and again called the number on the bank statement, and after explaining everything was told that I needed to call a different number. (************). I called that number and was told that I needed to go to some branch that is far away from my home. I said that should not be a requirement since I had taken all the documents to a local branch already (as directed). Then I was put on hold, and eventually the agent told me that I was not the beneficiary of the account so could not get the money. Furthermore, he would not tell me who the beneficiary is. I said I was close to my father and could not imagine that he would have a beneficiary that was not one of the immediate family. My mother has already passed away before he did. I have one sister with developmental delay, and I asked if he had named her. THe agent did not actually tell me but I guess from his tone that this was the case. If so, I said that I should have been told anyway because I am the court-appointed legal guardian. But he still would not close the account or transfer the funds.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the account closed and the funds transfered to the estate of my late father. If they are actually for my sister, I would like an explanation of why they did not notify me, her legal guardian. I get all her mail. They have kept the money now for 5 months after my father died.

Business Response:

 

 

This email is to acknowledge receipt of your correspondence from ***** ** ***** - Case ID # *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the customer on September **, 2013

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at *************** **** ********

 

Sincerely,

 

***** ******

 

Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:

 

They have asked for further details, which I have sent them.  The issue is not resolved but it is possible they are working on it.  

I might add that they requested documents which I already delivered, in person, to one of their banks.  But I emailed copies on 9/**/2013 and am awaiting their response.

 

 

 

 

 


Sincerely,

***** *** *****




 

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** *** ****** Case Number *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and responded directly to the customer on December *, 2013.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at *************** **** *********

 

Sincerely,

 

***** *******

Chase Executive Office

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *** *****



 

2/4/2014 Problems with Product/Service | Complaint Details Unavailable
2/4/2014 Problems with Product/Service | Complaint Details Unavailable
2/4/2014 Problems with Product/Service | Complaint Details Unavailable
2/3/2014 Problems with Product/Service | Complaint Details Unavailable
2/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On December **** I received the following email from Chase. URGENT: Verification of Recent Transactions Required Your Chase Debit Card Ending in **** Dear ***** *******: As part of our ongoing effort to protect your account and our relationship, we monitor your account for possible fraudulent activity. We need to confirm that you or someone authorized to use your account made the following transaction(s) on your Chase Debit Card ending in ****: 1) A transaction in the amount of $465.27 at ***** *********, an ATM - cash was attempted in CANCUN, Mexico on or around 2013-12-** at 1:36PM. 2) A transaction in the amount of $464.53 at * * * *, an ATM - cash was declined in ****** ******, Mexico on or around 2013-12-** at 3:35PM. 3) A transaction in the amount of $81.84 at *** ******** *** *** , a clothing and accessory store was approved in ###-###-####, florida United States on or around 2013-12-** at 10:53PM. 4) A transaction in the amount of $799.00 at paypal valuelinein, an electronics store was attempted in **********, illinois United States on or around 2013-12-** at 10:17PM. Please click on one of the two statements below that best represents the transactions above: All Transaction(s) Authorized: One or More Transaction(s) NOT Authorized NOTE: If the dollar amount is not identical to what you show in your records, this may be due to the transaction being a pre-authorization for the final purchase amount. Your satisfaction is important to us, and we appreciate your prompt attention to this matter. If you already had the opportunity to discuss this matter with us, please disregard this message. You may also call ###-###-#### from the U.S. and Canada. If you prefer, use the phone number on the back of your Chase Debit card. Internationally, you can reach us at ###-###-####. For your convenience, we are available to take your call 24 hours a day,7 days a week. Thank you for being our customer. Sincerely, **** ***** **** ********* Chase Debit Card Fraud Prevention After receiving this email I quickly called chase to inform that that the following two transactions they declined were not authorized along with another one of $480.20. My card was skimmed while I was living in Mexico and let them know we needed to cancel the cards right away. They did so and ensured me a refund would be handled within 48 hours. I then received a letter declining my claim and after talking to multiple people I was never refunded an ultimately needed to shut down my Chase accounts after being a member of their bank for years without any issue. 1) A transaction in the amount of $465.27 at ***** *********, an ATM - cash was attempted in CANCUN, Mexico on or around 2013-12-** at 1:36PM. 2) A transaction in the amount of $464.53 at * * * *, an ATM - cash was declined in ****** ******, Mexico on or around 2013-12-** at 3:35PM. A transaction of $480.20 was processed and never refunded.

Desired Settlement: I am requesting they send an apology letter for not immediately protecting me from fraud and refunding this transaction along with a check for the full amount. If that does not take place I hope this complaint will be seen for other customers or potential customers to review so they know that their money is not safe with Chase. Thank You ***** *******

Business Response:

This e-mail is to acknowledge receipt of your correspondence from ***** ** *******– Case No. *******. Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been provided verbally to the consumer on January **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. 129-9000.

 

Sincerely,

 

****** ****

Executive Office

2/1/2014 Problems with Product/Service | Complaint Details Unavailable
1/31/2014 Problems with Product/Service | Complaint Details Unavailable
1/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Nov**** I open a checking account with chase bank in ***********. My banker name was ***** my account was in my name I ask if my mom could be add to my account ***** told me she would have to come in the bank with me be for 12/**/2013 to be add to the account we never made it so me and my mom fill out .On the 12/**/2013 I call the bank to make sure she was not add to my account I talk to ***** at the *********** chase bank she told me she never made it in to be add to the account an I was ok because 12/**/2013 had pass I check my account the 1/*/2014 and all my Social security money was gone I call the chase bank that my mom always took me to in ***** ********* an talk to the ******* ******* I new my mom had to be add on my account some way I thought about her banker she new for a long time at the ***** ********* bank name **** ****. ***** at the *********** chase bank told me that the only way she could be add to my account is if I was there with her and sighn some paper putting her on my account I did not go in the ***** ********* bank with her but I know that her friend **** **** that work at the ***** ********* bank did it because my signature did not look the same and ***** from *********** chase bank and the ******* said that But ******* from ***** ********* bank still will not give me my $396 dollars back **** **** did this twice to me I let it go the first time but now Im homeless with no money and all I had to my name is my social security money he needs to lose his job because that is stilling and if he could take my money like that for my mom what else could he do to other people banking account

Desired Settlement: My money back $393.00

Business Response:

This e-mail is to acknowledge receipt of your correspondence from **** ***** **** – Case No. *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided via phone to the customer on January ****, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. *******.

 

Sincerely,

 

 ***** *****

 

Executive Office

 

**** ************ *** ******* *********** **** ** *********** ************* ******* *********** ****** ****** **** ********** ***** ********** **** ** *** *** *** *** ******** ********** *** *** ****** ******** **** *** *********** ******** ************* ** *** ** *** *********** ********* ****** ********** *** ******** ******** ** ******** *********** ******** **** ************ *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** ***** **** *** ** ************** ** ******** ** ******** ***** * **** *** ************ *** *********** ** *********** *** *** **** ** ****** ******* ** *** *** **** *** **** ** *** ******** **** ************ ** ****** ****** *********** ******* *** ****** *** ******* *** ******** ** *** ********* ******* ** ********** ** **** **** ******* ***** **** 

1/31/2014 Problems with Product/Service | Complaint Details Unavailable
1/31/2014 Problems with Product/Service | Complaint Details Unavailable
1/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My direct deposit I receive from Social Security Disability Insurance on the *** of each month in the amount of 1080.00 is being held at my banking institution JP Morgan Chase Bank due to a negative balance of $224.00. I was gone for the holidays and was not aware of this problem until I returned Jan.*,2014. Chase bank notified me by mail of a returned check that was deposited in my account Dec.**,2013 in the amount of $800.00 that I withdrew $200.00 of leaving my account in a positive status of $600.00 so I thought! I contacted them Jan.***,2014 to address the matter and they had already put my account in a restricted state and closed my account leaving me NO access to any of my funds!! I need my money accessed immediately or I will be in a eviction process with my place of residence and a repo of my car will be processed leaving me with no home and no transportation. Chase Bank processed my direct deposit from SSDI and paid themselves the negative amount of $224.00 and left me NO ACCESS to the remainder of my funds so I could pay my bills.

Desired Settlement: I would require my balance RETURNED IMMEDIATELY and all fees and charges from my debtors be paid in full from CHASE BANK and a letter of explanation in my behalf indicating fault in theres. Chase Bank should have NEVER closed my account after paying themselves knowing I would not have access to my money leaving it impossible to pay my rent, car etc..which has nows put me in a eviction process with my housing and a repo of my car . I am disabled and NEED to see my doctors regularly.Please help

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** ***** *** *******—Case number *******.   Chase takes consumer feedback very seriously.   We have fully reviewed this matter and a detailed response has been mailed directly to *** ******* on January **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.   If you have any questions or concerns, I may be reached at **************, ext.********

 

Sincerely,

 

***** ********** **

 

***** ********** ***

Chase Executive Office

1/30/2014 Billing/Collection Issues | Complaint Details Unavailable
1/30/2014 Billing/Collection Issues | Complaint Details Unavailable
1/30/2014 Problems with Product/Service | Complaint Details Unavailable
1/29/2014 Billing/Collection Issues | Complaint Details Unavailable
1/29/2014 Problems with Product/Service | Complaint Details Unavailable
1/29/2014 Problems with Product/Service | Complaint Details Unavailable
1/28/2014 Billing/Collection Issues | Complaint Details Unavailable
1/28/2014 Problems with Product/Service | Complaint Details Unavailable
1/28/2014 Problems with Product/Service | Complaint Details Unavailable
1/28/2014 Problems with Product/Service | Complaint Details Unavailable
1/27/2014 Problems with Product/Service | Complaint Details Unavailable
1/24/2014 Billing/Collection Issues | Complaint Details Unavailable
1/23/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: in october while checking my bank account i saw some pending transactions not purchased my me i called the bank the first purchase was for a 1.00 the second was for 39.95 the third was for 68.27 all made on oct * i think it was an on line game company we had purchased 2 games to download on the computer in the past we we did recieve 2 emails from this company but couldnt read them, they were in a foriegn language we still have those i canceled that bank card right then several other charges for almost 1000.00 were blocked after stopping the card or the investigation started they returned my funds then i got a letter say it was my address and they took my money back out of my account on dec 16 i called the bank immediaently they said someone would call me back now jan * stillno word cant get through to a human everytime i try yes if they stole my information off the computer they would have my information my address i fill like i have been robbed i thought buying thing with a visa on line meant i had some protection i will never purchase anything online with a visa again or probally bank with chase again

Desired Settlement: i just want the money back for things i did not purchase

Business Response:

This e-mail is to acknowledge receipt of your correspondence from *** **** ****** - Complaint *******.  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the consumer on January **, 2014.

 

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. ********

 

Sincerely,

 

******* ******

 

Chase Executive Office

1/23/2014 Billing/Collection Issues | Complaint Details Unavailable
1/23/2014 Billing/Collection Issues | Complaint Details Unavailable
1/23/2014 Problems with Product/Service | Complaint Details Unavailable
1/22/2014 Problems with Product/Service | Complaint Details Unavailable
1/22/2014 Problems with Product/Service | Complaint Details Unavailable
1/22/2014 Billing/Collection Issues | Complaint Details Unavailable
1/21/2014 Problems with Product/Service | Complaint Details Unavailable
1/21/2014 Problems with Product/Service | Complaint Details Unavailable
1/21/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received an e-mail from Chase bank stating that my account was debited $190 for an EZ Pass transaction. I called them to discuss this, I spoke with "***** ******", who wanted to place me on ho