BBB Business Review

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BBB Accredited Business since

BNY Mellon

Additional Locations

Phone: (212) 495-1784 225 Liberty Street, 17th Floor, New York, NY 10286

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The Dreyfus Corporation is a publicly owned firm which manages and sponsors approximately 100 mutual funds, both for institutions and individuals, which encompass various investment objectives such as Tax Exempt Income, Money Market Income, Fixed Income, Growth and Income Aggressive Growth.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that BNY Mellon meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

0 Customer Reviews on BNY Mellon
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1986 Business started: 01/01/1784 in NY
Type of Entity


Business Management
Mr. Gerald Hassell, Chairman and CEO Mr. Michael Cole-Fontayn, Executive Vice President and Chairman, EMEA Mr. Thomas P. Gibbons, Vice Chairman and CFO Mr. Mitchell E. Harris, CEO, Investment Management Ms. Monique R. Herena, Senior Executive Vice President and Chief Human Resources Officer Mr. Suresh Kumar, Senior Executive Vice President and CIO
Contact Information
Principal: Mr. Gerald Hassell, Chairman and CEO
Business Category


Alternate Business Names
Bank of New York Bank of New York - Westchester branch banking Dreyfus The Bank of New York Mellon

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.