BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Citi meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Citi include:
- Government action(s) against business
Factors that raised the rating for Citi include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5431 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3621|
|Total Closed Complaints||5431|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Michael L. Corbat, CEO, Citigroup Ms. Barbara Desoer, CEO, Citibank N.A. Ms. Pamela Flaherty, President-Citi Foundation & Director, Corporate Citizenship Mr. William H. Howle II, President of U.S. Commercial Banking Group and COO, U.S. Consumer and Commercial Banking Group
BANKING SERVICES BANKS FINANCIAL PLANNING CONSULTANTS INVESTMENT SECURITIES MORTGAGES FINANCIAL SERVICES