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This business is not BBB accredited.


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Phone: (212) 559-1000 View Additional Phone Numbers 399 Park Ave, New York, NY 10022 http://www.citi.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Customer Complaints Summary Read complaint details

4299 complaints closed with BBB in last 3 years | 1353 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 225
Billing/Collection Issues 1106
Delivery Issues 63
Guarantee/Warranty Issues 17
Problems with Product/Service 2888
Total Closed Complaints 4299

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Citi
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 12

Additional Information

BBB file opened: July 21, 2006 Business started: 01/01/1812 in 0
Type of Entity


Business Management
Mr. Michael L. Corbat, CEO, Citigroup Ms. Barbara Desoer, CEO, Citibank N.A. Ms. Pamela Flaherty, President-Citi Foundation & Director, Corporate Citizenship Mr. William Howle II, Head of US Retail Operations
Contact Information
Principal: Mr. Michael L. Corbat, CEO, Citigroup
Business Category


Alternate Business Names
Banamex USA (BUSA) Citi Prepaid Services Citibank Citibank N.A. CitiCapital Citicapital - Commercial Business Group Citicorp Trust Bank CitiFinancial Mortgage Co. Citifinancial Servicing LLC Citigroup Citigroup Global Markets Holdings Inc. CitiMortgage, Inc.
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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.